Customer Reviews for U-Haul Moving & Storage of Westfield

2,926 comentarios

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

they are always friendly, professional and willing to assist

JAMES G. 
Clasificación:
5.0

I'd recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!

NORBERTHA G.  |  First Impressions 
Clasificación:
4.0

We didn't have any problems so no need to improve. He was great and very helpful

LLOYD B. 
Clasificación:
5.0

I've been doing business with this location for some years. Everyone there is so helpful & professional. Even when there has been other locations closer to me, I make it my preference to go visit & do my business with this location. My # 1 location Hands Down !

PATRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLIE SIMONE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
5.0

Thank you for your support and service.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUBER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL P.  |  First Impressions 
Clasificación:
5.0

Need to check outside mirrors on trucks to make sure they will stay set. This is a big safety issue when using the trucks, especially the passenger side mirrors

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

macias e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M. 
Clasificación:
5.0

Nice people work here, very customer-service oriented.

KAREN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVANNIE NICOLE C. 
Clasificación:
3.0

Advise customer before pick up if truck reserved will not be available…. Asked for 26 had to get a 20..

MONICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan B. 
Clasificación:
5.0

Great service and helpful staff made my transition easier thanks guys

CHARLENE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLEEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIEL P. 
Clasificación:
5.0

Very good customer service!

CHADWICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

C J J.  |  Overall Experience 
Clasificación:
5.0

They was always cool 😎 I have no issues & would definitely recommend & use them again.

Sean J.  |  Overall Experience 
Clasificación:
5.0

Great service and good people.

LARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN M. 
Clasificación:
5.0

Very cool people , I had no issues.

SEAN J. 
Clasificación:
2.0

Have someone to meet the return equipment on normal office hours and provide with the final invoice within a reasonable time after return. It is 22:40 and I haven't reserve the final confirmation.

JOSE S. 
Clasificación:
4.0

Maybe The truck should be full that way all you had to do was fill them back up ! The truck I got only had about a quarter in it!

JERRY D. 
Clasificación:
5.0

She was very helpful and he was also

LORRIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY F F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

XAVIER G. 
Clasificación:
5.0

All good

STEVEN W. 
Clasificación:
5.0

The facility was well maintained and organized. The staff were helpful, courteous and professional upon pick up and return if vehicle. Will recommend to friends and family. And will return

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE DAWN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

FERNANDO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRADARRIUS H. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHARAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
5.0

Great service from start to finish. Love using this location for moving. Literally every single time here has been amazing.

Shayne B. 
Clasificación:
5.0

The staff was incredible and got me in and out very fast.

Mason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNQUITHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE N. 
Clasificación:
3.0

Had to settle for uncovered trailer because the trailer that was guaranteed (I use this term lightly) was not available. Had a flat tire and had to wait over an hour in the rain as all of my stuff got soaking wet because my guaranteed trailer was not available. This location was great, the fact that I did not get my guaranteed covered trailer was a major problem and the flat tire added to the problem. So would I recommend uhaul … in short NO. Every time I have rented a trailer from uhaul there had been some issue as to equipment or location pick up. I rented a trailer 3 times in the last month, problem every time.

Vonnie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY S.  |  Overall Experience 
Clasificación:
2.0

Be more flexable with customers. I needed to change my drop off point because of a personal issue and you wanted to charge me my rental fee plus 200.00. That is not working with your customer. Alao the brakes on the trailer was not adjusted right this was a vwry unsafe trip.

THOMAS M. 
Clasificación:
1.0

Check in was sad

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONYALE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace A. 
Clasificación:
5.0

I should've gotten a better offer and assistance with uhaul since I was inconvenienced for 6 hours. I booked the reservations early to stay on track with this move and I was thrown away. I had to keep calling for help nobody called me they just wanted to send messages which they stated takes a few days. The location in CENTER, TX wasn't at fault nor the one in Houston again it was the fault of the Bossier City, LA locations issue that they threw away.

SHELIA O. 
Clasificación:
5.0

I got a text telling me that I had to drop off the trailer in a city other than the city that I was moving to because the city was not accepting drop offs. This was false. The other drop off place would have caused me a 60 mile round trip. I recommend that you leave the drop off location blank so you can choose where you drop off and check the contract to be sure drop off does no have call the 877 # it or you will be on the phone hold forever.

IRMGARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie B. 
Clasificación:
3.0

Called the return place talked to a person named Christie and asked if I could return truck to a closer location she said sure no problem, Well drove to two closer locations and both said no! So after driving farther then I should have I returned it to the location on my paperwork. I asked her to inspect vehicle and she said don't worry about it. I told her I don't want any more charges on my credit card and she assured me there would not be, I also told her of the problems with the truck!

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

As always great customer service

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fanny D.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff!

Wendy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dasha D.  |  Online Move In 
Clasificación:
5.0

They are ready to help. I couldn't park the trailer, and the guy saw me and asked me if I need help or if I wanted him to park it for me.

Brenda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE H. 
Clasificación:
1.0

Poorly serviced vehicle with transmission issues, gave tons of trouble and concerning gear shifting issues throughout trip. Car stalled, breaks failed once. Continuously had to stop in the middle of route and re-hear or turn engine off and turn back on to get van to shift correctly.

Destini R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin S. 
Clasificación:
4.0

Add more people to the Check In Desk. Your young lady was perfect and sweet as can be but it was only her and you could see that she was overwhelmed otherwise the whole experience was good.

JOHN CHRISTOPHER H. 
Clasificación:
5.0

STAFFING

JEROME N. 
Clasificación:
5.0

General manager was amazing! Very personalized service!

RONALD K. 
Clasificación:
5.0

Thank you for the great services and fast.

MARAY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUTHIE JUNE T. 
Clasificación:
5.0

The ac went out in the truck and the radio quit working.

LISA L. 
Clasificación:
1.0

Not to satisfied with the guy who hooked the trailer he just installed trailer in to the hitch and not even secured the chain around. Than he didn't connected the light harness, to the vahicle he didn't walk around to make sure light works properly then he give attitude to customers he name is jason he's to lazy that job is not for him he should get fire.. if i didn't double check everything and the trailer come out of the vehicle that can cause serious accident then who's fault we be i wouldn't recommend that place

Rogelio H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI V. 
Clasificación:
5.0

Give full information regarding your services to avoid long lines.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN T. 
Clasificación:
5.0

if uhaul doesnt have a certain part in their inventory the system needs to alert the consumer that it isnt available and possible find another location that has it in stock. This causes an inconvenience.

wesley S. 
Clasificación:
1.0

El cliente no dejó un comentario.

DIEGO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
4.0

Great job

CAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANN G. 
Clasificación:
5.0

Very friendly

Cal d C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

L'JAUNET M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timaka V. 
Clasificación:
5.0

Thanks made get my Son set-up in a new town easier

CLARANCE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNA R. 
Clasificación:
3.0

The experience has been AN EXPERIENCE!!! I asked for a refund of unused days and I was denied the opportunity to receive back money for days unused. The policy WASNT explained to me how I was treated regarding my refund. I was letdown

THELMATRIC P W.  |  Overall Experience 
Clasificación:
5.0

The customer service was outstanding! Made my little quick move smooth . I want to thank the CSR who help me can't remember her name but she was great I think she was still training but she handle everything like pro . Thanks again .

JUSTICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna Bell M. 
Clasificación:
5.0

Eventhough I had to go to several different locations before I found an actual U-Haul facility, because the one listed on my contract was apparently closed indefinitely. But once I did find the U-Haul facility located on FM1960 Humble, Tx, the return process was very smooth and easy!

ORLANDIS T. 
Clasificación:
3.0

The truck we had was trash. Smells of god knows what. The ac was poor. The driver's seat was broken down. Gear shifter was not working right. When you turn the wheel you had like 1.5 of play before it moved. But it was cheap to rental.

VAN C. 
Clasificación:
5.0

I rented your smallest trailer. Worked out great. Would have been helpful to have photos on the reservation website showing examples of items that could be stored like bicycles. Also, more tie points for stretch bands along the top of the trailer would be great.

LEANDER O. 
Clasificación:
1.0

Make sure you trucks work. Start then and Drive them often to ensure the trucks work properly.

Andrea J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARANCE L.  |  First Impressions 
Clasificación:
5.0

It helps to Become familiar with the uhaul website before renting a uhaul. It will keep you from feeling overwhelmed later.

MARIA E. 
Clasificación:
1.0

The person working the front counter had an attitude as if I was a low class fool. He was very ugly to me and acted like I was messing up his day I will search for other options the next I need to rent a box truck

MICHAEL J. 
Clasificación:
1.0

We needed to make a change and in order to make it there was a $150 charge. The experience has soured me to U-Haul as a whole.

ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Davion T.  |  Overall Experience 
Clasificación:
1.0

The staff worker was not friendly was not listening

JESSICA G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latrice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

Great staff and place to store your important belongings with a very clean, well lit and secure storage facility. I highly recommend this place to everyone.

Edward J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W.  |  Overall Experience 
Clasificación:
5.0

Rey nice customer service and very informative. Will definitely use this location again. Gracias

ROBERTO M.  |  Overall Experience 
Clasificación:
5.0

Staff is always helpful, professional and personable. Gracias.

carlotta b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita B.  |  First Impressions 
Clasificación:
4.0

Stored my stuff here for over a year, it all came out in good condition except that there were a few roaches inside the unit when I left.

Alec M.  |  Overall Experience 
Clasificación:
5.0

I have 3 storage units due to an unexpected move. They made me feel like a person, and was very friendly, help me do everything needed including 24 hour access due to my work schedule, and climate control. I love it there. Will definitely recommend and have. I have worked personally with each employee and they never disappoint me.

Artisha R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward S.  |  Overall Experience 
Clasificación:
5.0

I would definitely return if ever I need storage again. I really felt that my belongs were very secured. I would definitely recommend UHaul Storage to anyone.

rachel a.  |  Overall Experience 
Clasificación:
3.0

Because the units are not self contained the smell of the facility is all over my stuff, which now smells bad.

David H.  |  Overall Experience 
Clasificación:
3.0

I’m only writing this because I’m tired of getting an email every day asking to rate my experience and I want them to stop.

Jade W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanitra A.  |  First Impressions 
Clasificación:
1.0

When I closed out my storage unit, I received a call from one of your associates telling me that I had cut my lock off of the unit. I stayed that he was wrong in his assumption and asked why would I do that. His response was, they do it all of the time. At thAt point I lost it! The nerve of him to accuse me of something that I hadn't done. When I got a break from my work, I drove back over to your facility to explain to him that he shouldn't ever accuse someone of wrongdoing if you don't have the backing of solid evidence. I told lock with me to show him that it hadn't been cut off. I don't appreciate him saying that an told him that my phone records every conversation that I have because it's my work phone. He defamed my character and I don't appreciate it!

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aqil S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nina a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nina a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and friendly. Overall an excellent experience.

Joan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pauline M.  |  Overall Experience 
Clasificación:
5.0

Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.

loria e.  |  Overall Experience 
Clasificación:
4.0

Keep up the good work

Dorothy D.  |  First Impressions 
Clasificación:
5.0

Was very nice took care of me and the experience was smooth.

MICHAEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis G.  |  First Impressions 
Clasificación:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA A.  |  First Impressions 
Clasificación:
5.0

General manager Dennis Cain was so very helpful and made my experience smooth and quick.

greta f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA O.  |  First Impressions 
Clasificación:
5.0

All staff members,on the phone and in person has been very nice.

evelyn b.  |  First Impressions 
Clasificación:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret D.  |  First Impressions 
Clasificación:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Dennonstr #8 C.  |  First Impressions 
Clasificación:
5.0

Friendly environment

annie v.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Peggy W.  |  First Impressions 
Clasificación:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

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    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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