Customer Reviews for U-Haul Moving & Storage of Westfield

3,944 reviews

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gwen Thomas 
Rating:
5.0

Customer did not leave a comment.

RAY JOHNSON 
Rating:
3.0

Overall I am extremely disappointed with the level of service that I received from U-Haul. I was sent to 3 sites and had to leave without a truck. I reserved a dolly to move large, heavy bins from my home to the truck and to storage. Yet all of the dollys were rented out at each location even though I prepaid $98! It was beyond stressful. The loss of time, fuel and poor communication was a nightmare that no one should have to PAY for. Rosalind Simmons. 3keyswork@gmail.com

Rosalind Simmons 
Rating:
4.0

Customer did not leave a comment.

Pascherl Murrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeJane Manuel  |  First Impressions 
Rating:
4.0

Just be friendly

HARLAN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Art espino 
Rating:
5.0

Nothing it was perfect

Yesenia Avalos 
Rating:
5.0

Customer did not leave a comment.

VICTOR PEREZ 
Rating:
5.0

Customer did not leave a comment.

gustavo gonzalez  |  First Impressions 
Rating:
5.0

Great customer service

Rukiya Hart  |  First Impressions 
Rating:
5.0

Always a great experiance ! Staff is super and getting in and out was very fast. I will continue to come back to this location. Thank you !

James Cordova 
Rating:
5.0

Customer did not leave a comment.

Anna Cryer 
Rating:
5.0

Keep doing what you’re doing

Roman McCoy 
Rating:
5.0

JENNA WAS GREAT CONCERNED FOR MY NEEDS AND HELPFUL IN EVERYWAY!! THANK YOU UHAUL

Sugar Jones 
Rating:
5.0

Customer did not leave a comment.

Herman Anderson 
Rating:
5.0

Customer did not leave a comment.

Sharon Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmund Stephens 
Rating:
5.0

Customer did not leave a comment.

Johnaton Mims 
Rating:
5.0

Customer did not leave a comment.

Ronnie Main 
Rating:
5.0

Customer did not leave a comment.

Dytra Gainous 
Rating:
5.0

Customer did not leave a comment.

Katrina Cushenberry  |  Overall Experience 
Rating:
5.0

I have never encountered a more helpful and supportive customer group of employees as the ones at this UHaul location. They went out of their way to assist me. This is a direct reflection on the management of the location being a great leader.

Pamela Gordon 
Rating:
5.0

Customer did not leave a comment.

STEVEN STOKES 
Rating:
5.0

Best customer care team

Joel Cervantes 
Rating:
5.0

Customer did not leave a comment.

Graciela Valenzuela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frankie Jenkins 
Rating:
5.0

Customer did not leave a comment.

Elmer Pavon 
Rating:
5.0

Customer did not leave a comment.

David Martinez 
Rating:
5.0

Customer did not leave a comment.

Darrell Perry 
Rating:
5.0

Customer did not leave a comment.

JAMES GIORDANO 
Rating:
5.0

Customer did not leave a comment.

NICOLE BELL 
Rating:
5.0

Customer did not leave a comment.

AUDREY THOMPSON  |  Overall Experience 
Rating:
5.0

very professional worker's. Is always my favorite place to rental equipments tks

ABEL MACHADO 
Rating:
1.0

Customer did not leave a comment.

Cecelia Overton 
Rating:
5.0

Customer did not leave a comment.

DIANIAL WATSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milo Harris  |  Overall Experience 
Rating:
1.0

I moved out on 2/24 only to find rat pee stain on my couch and pillows along with torn furniture. The manager was aware and never called me back as a follow-up! I had to get a new sectional. I paid for insurance and they told me I didn’t have any! This was the worst experience!

Crystal Pattison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Londra Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANIAL WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmund Stephens 
Rating:
5.0

none

Lazaro Alvarez 
Rating:
5.0

Customer did not leave a comment.

AMBER BECKA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Tillman 
Rating:
5.0

Customer did not leave a comment.

Breannica Bowie  |  Overall Experience 
Rating:
5.0

Excellent customer service. The employees that assisted me with my needs were superb. Thanks a million you’ll helped my day to be great.

sharon denise 
Rating:
5.0

Customer did not leave a comment.

Paul Newman 
Rating:
5.0

Thanks for great first experience with storage rental!

Teresa Patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Mata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley Simmons 
Rating:
4.0

Customer did not leave a comment.

Calielynette Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatyana Lewis  |  First Impressions 
Rating:
5.0

What you did for me, an excellent job

AUDREY THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Yoshonda Orange 
Rating:
5.0

Customer did not leave a comment.

RHONDA FOSTER   |  Overall Experience 
Rating:
5.0

Nothing. Everything was great. Customer service was very good. Derek was very helpful and kind. He is, in my opinion, a very valuable asset to your business. I came back to return the rental truck, I was upset by something personal nothing to do with U-haul and he made sure I was ok. I really appreciated his concern.

debroah schulte 
Rating:
5.0

Great customer service 👏 👌

TOI LANCASTER 
Rating:
4.0

Customer did not leave a comment.

Ricky Butler 
Rating:
5.0

No problems just answer's on they product

Allen richardson  |  Overall Experience 
Rating:
5.0

Keep up the good work I was very happy

FREDY RAMIREZ 
Rating:
3.0

Truck smells like someone smoke in it and also my quote was 320 n they charger 420 n that’s a big difference

Nick Morris 
Rating:
5.0

Customer did not leave a comment.

Anthony Johsnon 
Rating:
5.0

Amazing customer services, cherry was a big help in assisting my family and I with our move. She was even kind enough to give us our rental a day early free of charge & turns out that day was actually needed for our big move. Such a blessing.

Alexis Harrison 
Rating:
5.0

Service is very good

EMMANUEL TORMEN 
Rating:
5.0

Nothing

Kendall Arceneaux 
Rating:
5.0

Customer did not leave a comment.

aleehia abdullah  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEE BRANDLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie vigee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie vigee  |  First Impressions 
Rating:
3.0

Clean the back of the truck because my mattress and my furniture got dirty

Calielynette Simon 
Rating:
5.0

Very experience associates will recommend this site. Good manners very well trained.

Esteban Garcia 
Rating:
5.0

The staff here is hands down Professional , friendly, helpful and kind. Every time I come here the experience is smooth. I have seen customers give them a hard time, and they maintain there same kind character.

Titiasha Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK SMALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Menard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chante Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Jones 
Rating:
5.0

Customer did not leave a comment.

Oconnor Sinclair 
Rating:
5.0

Customer did not leave a comment.

JOANNE HENSLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne Walker 
Rating:
5.0

Customer did not leave a comment.

Anthony Padilla 
Rating:
5.0

Customer did not leave a comment.

tammie wessley'thomas 
Rating:
5.0

Customer did not leave a comment.

Angel Guanche Carrion 
Rating:
5.0

It has been nearly 7 years since entering my unit. Always clean and with a friendly staff. I recently paid on my unit by phone the associated was friendly and helpful.

GLENDA WANECK  |  First Impressions 
Rating:
5.0

Staff was friendly and courteous!!

Shannon Hodge 
Rating:
5.0

Highly Satisfied

Kelvin Brandon  |  First Impressions 
Rating:
5.0

Very nice box trucks, clean, well maintained and a comfortable ride. The only two thing I would have liked added to the truck would be cruse control (but I think I understand why y'all might not want to have that) and a cd player built in to the radio ( like listening to books on cd while driving). But honestly, I was very happy with everything (staff and equipment).

Russel Smith 
Rating:
5.0

Customer did not leave a comment.

Kelvin Brandon 
Rating:
5.0

Very great and helpful staff especially Christian! Highly recommend

Brandi Giddings  |  First Impressions 
Rating:
5.0

check the a/c

Katherine Torres 
Rating:
5.0

The customer service was excellent.I would highly recommend to anyone.

julronanza kyles 
Rating:
5.0

Customer did not leave a comment.

Roman McCoy 
Rating:
1.0

Customer did not leave a comment.

Lakeisha Dupree 
Rating:
5.0

Customer did not leave a comment.

LASHAWN BAILEY 
Rating:
5.0

Customer did not leave a comment.

Vincent herrera 
Rating:
5.0

Fix driver side sun visor

JOHN WESTON 
Rating:
5.0

The truck was not wanting to go when I pressed the gas

Latabia Holmes 
Rating:
5.0

Great service!!

AUDREY THOMPSON  |  First Impressions 
Rating:
5.0

I can tell the next customer what good service he or she would receive from this location.

AUDREY THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Lisa Thomas 
Rating:
4.0

Customer did not leave a comment.

Darrel Smith  |  Overall Experience 
Rating:
5.0

Had a great experience with no issues. Staff was friendly and helpful.

Robert Adame 
Rating:
4.0

New Management in the building and definitely feels he can talk to women and treat ppl like peasants ☹️

Giovanni Rakestraw 
Rating:
4.0

Management was very helpful and accommodated my needs.

Zavala Brandly  |  First Impressions 
Rating:
5.0

Manager was professional and very helpful to my ADA needs for access.

Scott Gadberry  |  First Impressions 
Rating:
1.0

Lance the GM allows ppl to go into your storage. He cut the lock off of my unit after him and I both changed it so that a certain person wouldn’t be allowed in. He still allow that person to obtain a way in to my storage and take all of my belongings. Then when I came to pay my storage the following month my lock was changed AGAIN without my consent due to the fact he allowed ppl to go in my unit. He then lied when I told him my key didn’t work and he said that he couldn’t do anything until 1pm it was 11:30 then he’s a horrible person and a liar. For him being the GM he is very unprofessional.

david-paul atkins  |  Overall Experience 
Rating:
5.0

Cherry was great!

Jamie Lee 
Rating:
5.0

Staff and management were excellent with anything I didn't understand or needed help with.

SHAKIRE HASAN  |  Overall Experience 
Rating:
5.0

My experience was great, the person that rented was nice, helpful and informative. The little box truck did great and ran well. The only thing I would add to the truck would be a sticker above the gas tank indicating Gasoline or Diesel. I thought gasoline but called the store store to be sure. Some people wouldn't bother to confirm and put in what they thought was correct. Lastly, the staff on duty was I returned the vehicle were nice, helpful and friendly. Thanks

Russel Smith 
Rating:
5.0

Customer did not leave a comment.

Lakisha Jackson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Devin Anderson  |  Overall Experience 
Rating:
5.0

I’m very happy to have been able to rent a unit. It was the 1 st time that I have use the facility and I was not disappointed. The manager and his employees have been friendly and helpful.

virginia manuel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELVA DE LEON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnny villarreal 
Rating:
5.0

Customer did not leave a comment.

Oziel Garcia 
Rating:
5.0

He made sure lightning worked on trailer

Darlene White Harris 
Rating:
5.0

Customer did not leave a comment.

Jorge Vazquez 
Rating:
5.0

Customer did not leave a comment.

Clara Torres 
Rating:
5.0

Fast and reliable service.

Isaiah Parada 
Rating:
5.0

Customer did not leave a comment.

Clara Torres 
Rating:
4.0

Customer did not leave a comment.

JOANNE HENSLEY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD GLOVER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOANNE HENSLEY  |  Overall Experience 
Rating:
5.0

Service was fast & very polite

Maurice Phillips 
Rating:
2.0

*The boxes arrived with blankets inside, unfolded in piles and I was told in order to not get charged extra I needed to make sure they were filled upon pick up. *When I scheduled the pick up, they were to come two days later. When they didn't show, I called to find out why. The same clerk said that they tried to call me. I said that is not true. She admitted it wasn't. Fork lift driver Jocelyn was the BEST part of the company experience. She was on time, great customer service, and did her job very well in placement, and pickup. The boxes are okay but not in great condition. I will say that the shipment was faster than expected! Very fast! Most of the staff was friendly with one exception. I felt that the problem could have been that they overbooked and the delivery and pick drivers aren't given enough time to follow the schedule. My suggestion would be for the company to talk and listen to the drivers and accommodate them to serve the customer better.

Colleen Corners 
Rating:
5.0

Customer did not leave a comment.

morris jones 
Rating:
5.0

Ms. Cherry was a joy to deal with. Made my whole moving experience a delight. She's someone I felt was was a joy to meet. Can't often run into someone to show as much care and hospitality as she did. She deserves a raise and/or promotion.

Elizabeth Slater 
Rating:
1.0

My U-Haul has pretty quiet and paper cups the alignment was way off literally had to grip it really hard we're both hands in order for it not to drift into the other lanes I literally thought I wasn't going to make it where I was going I can tell the U-Haul had been wrecked and like boy friend no maintenance have been done on it

Angie Jackson 
Rating:
5.0

Customer did not leave a comment.

Ramon Whitaker 
Rating:
5.0

The outbound process and location were great. Using my contracted movers in Houston was a plus. Using Uhaul movers on the receiving in was not a good choice as they were handlers and not professional movers, arriving with no equipment. This was noted when delivery date but made no sense when unloading two containers of 50-plus boxes and some furniture.

Miriam Thomas 
Rating:
5.0

The customer service was impeccable very friendly the process was fast and easy. I would highly recommend this site

Andrea Johnson  |  Overall Experience 
Rating:
5.0

Well done - we didn't have any problems, everything was communicated, and drivers did a great job.

Laura Lafont 
Rating:
5.0

Customer did not leave a comment.

Calielynette Simon 
Rating:
5.0

Cherry and Jenna have always greeted me with a smile. And were always helpful and ready to assist with anything I needed. And Lance: a truly outstanding and conscientious manager. His team is a reflection of his leadership.

Henry Davis II 
Rating:
5.0

Customer did not leave a comment.

Netisha Batts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE NICKERSON  |  First Impressions 
Rating:
5.0

I have always had a good experience at this location. The staff is always friendly and it doesn’t matter who’s working. Great job ladies and gentlemen

Latoya Sampy 
Rating:
5.0

Customer did not leave a comment.

Tyrell Brown 
Rating:
5.0

Customer did not leave a comment.

Hosie Byrd 
Rating:
5.0

Exceptional service from the U-Haul. Mr.Lance Went above and beyond to ensure a smooth experience. His dedication and helpful attitude made my moving process stress-free. Highly recommend! Thank you again the all the information you provided me with for my next move

shaquicia peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanuel Weldemichael 
Rating:
5.0

I rented two storage units for five consecutive years—2018 to 2023, and I never had issues accessing my items nor experienced too high of an increase on monthly fees. The staff are genuinely helpful and polite, and this UHaul location is fully stocked with available units and moving transportation options. I rate this UHaul location EXCELLENT. 5 stars!

Timothy Hines  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Ramon Vila Casal 
Rating:
5.0

Customer did not leave a comment.

Latora Wilson 
Rating:
5.0

Customer did not leave a comment.

Johnny HOPKINS 
Rating:
5.0

it’s just that gas wasn’t at where y’all said it was supposed to be and I didn’t appreciate that I had to spend all of that money I didn’t think we went over the mileage

Wanda Monroe 
Rating:
5.0

Honestly, top notch service at pickup and drop off. Didn’t make me feel dumb for not being able to hitch and unhitch my own trailer ☺️ Wasn’t annoyed by my terrible children jumping on and off the stacks of boxes in the store 🥲 Thank y’all so much!

Mary Smith 
Rating:
5.0

Customer did not leave a comment.

Symone Malone 
Rating:
4.0

Customer did not leave a comment.

keninile wilson 
Rating:
5.0

Don't lie to the customer.. I was asked what time I would be returning the trailer, I answered 9 am. Well, I had breakfast with the wife and 9 am came around and I got a call from U-Haul about the return of the trailer being at 9. I explained but was told that the trailer was being rented out at 9:30. So I rush to the place to return the trailer, only to find more of the same exact trailer sitting on the lot and none of the employees were in a hurry to receive it. I accept the fact that I said 9, but figured I'd rented it for a 24hr period. Just feel lied to being forced to rush my wife and kids for the trailer REALLY not being waited on.

Jose Castaneda 
Rating:
5.0

The whole process was extremely positive. Outstanding customer service.

Atheleston Grines 
Rating:
5.0

Customer did not leave a comment.

Ashia Ringo 
Rating:
5.0

Customer did not leave a comment.

Robin Demarco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Bradford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD TALFORD  |  Overall Experience 
Rating:
5.0

Ms. Cherry is an amazing rep for your company. She went above and beyond to help me in a time of need! Thank you so much Ms. Cherry!!

SHERAMIE VALLAIR  |  Overall Experience 
Rating:
1.0

Unit was clean. I began moving in at night. I came back to finish and was attacked by Bees. I was stung in my chest, behind my ear, my hand and leg. My helper was stung in the back of his head. I had to drive to the office. The manager was great, he offered to move me to another unit. But this is was 75% filled with my property. He gave the ability to buy spray. This added miles to my uhaul truck rental. The local store bug spray was not effective. We were still getting stung. I had to make other arrangements and store the rest of my belongings. That also added unnecessary miles to my truck rental. Cut into my truck rental time and time management for my helper. I had to pay him extra for all the inconveniences!

Brittany Hayes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEANDRA CLAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demeisha James  |  Overall Experience 
Rating:
2.0

The storage was not as big as advertised in the office

Carolynn boumait  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Junior  |  Overall Experience 
Rating:
5.0

I would prefer the storage units be in a gated and more secure area. But the staff was terrific

DAVID GIBSON  |  Overall Experience 
Rating:
5.0

Great service, affordable rentals/storage units and cleanliness throughout the facility.

Keenan Walker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

barbara lewis  |  Overall Experience 
Rating:
5.0

Something leaked on a few of my cloth items, but it’s not too bad. Other than that everything else was excellent! The convenience, the safety measures, the available carts and the friendliness of staff.

Denezh Gregory  |  Overall Experience 
Rating:
5.0

The staff were very friendly, attentive and accommodating. The facility was nicely lit, even after dark, very clean and well maintained. I would totally rent here again if needed.

April Edwards  |  Overall Experience 
Rating:
5.0

Lance and his staff went above and beyond

Patrick Irving  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanette Manuel  |  First Impressions 
Rating:
5.0

Keep up the good work

geroge price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HENDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZYGMUNT KIEREWICZ  |  Overall Experience 
Rating:
4.0

Expect for the huge poison spider 🕷️ in the unit!! Yikes 😬

Dasha Domino  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KELVIN WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Carpenter  |  Overall Experience 
Rating:
1.0

Sliding doors were broke. Tried the second door and key pad code/card access wouldn’t work as well. I wouldn’t have access if the couple before me wouldn’t been there.

Dominique Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denezh Gregory  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jule Equalton  |  First Impressions 
Rating:
5.0

This facility is home when entered in there, very friendly, fell like I’m home. Customer service is excellent and they are always there to assist. Good job keep it up 🙏🏼🙏🏼👍🏽❤️

Melene Joseph-Massolas  |  Overall Experience 
Rating:
5.0

Mr Lance,thank you.

ARTHUR HURRINGTON  |  Overall Experience 
Rating:
5.0

Mr. Lance and his entire staff were absolutely wonderful!!!

BETHANIE JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Brackens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Tracey Shepard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tequanna Zeno  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

johnell taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Semmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kandie Reeves  |  First Impressions 
Rating:
4.0

I got stuck in the elevator But the owner took care of me :)

tim young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Jaramillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerwin Kindle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin Taylor  |  First Impressions 
Rating:
3.0

When I picked up my stuff, There were rats in my unit. They chewed up the front of my dresser at the bottom of a $6,000 bedroom suit. When we were unloading the truck at my new house, there was one in the truck that came out of my things. There was debris on one of my couches where they had been in the couch and shredded some of the stuffing from the couch. I pray that it was the only 1 in my stuff as I moved into a brand new house.

Denise Crosby  |  Overall Experience 
Rating:
5.0

In spite of crowds at times, the office staff was always courteous and friendly.

Leslie White  |  Overall Experience 
Rating:
5.0

Cherry assisted me and she is phenomenal. She was patient kind and Courteous. She moved me in and was amazing then and she was the same way. When we walked into the store she was motivating one of the Team mates. Great staff and so professional

Titiasha Thomas  |  Overall Experience 
Rating:
5.0

Cherry is soooooo amazing. She got me in and out. She gray at her job I love her energy

teaunna thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Porsha McFarland  |  First Impressions 
Rating:
4.0

I love that the fact they gave me 1 month free because I also purchased a U-Haul with my storage.

Shanterikia Leaks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Millicent Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanitra Adams  |  Overall Experience 
Rating:
5.0

Don’t know what the guy name is but he is older black guy with a semi limp. He is very helpful walked me over and explained the system to me. And was always walking around made me full super secure. And always moving around doing one thing or another. Even helped me out at the counter one day during busy time frame

Danielle Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jena Jeffery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caralton logwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantha Stokes  |  Overall Experience 
Rating:
5.0

I don’t trust anyone else besides U-Haul. Great customer service.

DEON DEVINE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elisa Delarosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron rochon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS BELL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

claudia villa  |  Overall Experience 
Rating:
3.0

Everything was great but when the prices went up, that's where y'all lost me.., that's where my rate is what it is.... But thanks for my time there..

Jerry Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Bollers  |  First Impressions 
Rating:
5.0

The service representative was very knowledgeable and helpful.

Stephanie Lynch  |  First Impressions 
Rating:
5.0

I appreciate the welcome

JOHN JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Gregg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JeNiese Lee  |  Online Move In 
Rating:
4.0

Temp control needs to be better. Also, the building had a bad scent to it

Stephanie Groeschell  |  Overall Experience 
Rating:
5.0

Good customer service 👍

REBECCA LEWIS  |  First Impressions 
Rating:
5.0

The experience was great my son recommended it it was everything he said it was excellent excellent

Barbara Cowling  |  First Impressions 
Rating:
5.0

Best team ever. Great service

Timothy Griesbach  |  Overall Experience 
Rating:
5.0

Ms. Cherry and Ms. Paula are amazing ladies, keep up the great customer service and work ethic. The laughter and seeing your smiling faces was just what I needed to see, when having a rough day!! Thanks so much for all of your help. To Mr. Lance and Mr. Robert thanks for working with me; you all have made my rental experience worth every penny. Many blessings to the staff at the Aldine Westfield Location!! I would definitely tell others to choose your location.

Alisha Fears  |  Overall Experience 
Rating:
3.0

Long wait time

antoinette nicole fair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Gregg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie Carlton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laurie carlton  |  Online Move In 
Rating:
5.0

Friendly and knowledgeable staff. Walked me through the entire process of reserving the vehicle as well as obtaining a self storage unit. 11 out of 10!!!!!

DONYELL CLAYTON  |  First Impressions 
Rating:
5.0

Mrs. Cherry was very help with helping me pick out the right storage and the truck. It was very busy one the Saturday when I came in. I had trouble opening up my storage and she came up to assist me with it. I apologize million times for pulling her away from her busy day but she didn’t mind. Y’all the best.

Lawanda Shaw  |  First Impressions 
Rating:
1.0

Due to latest experience, will be cposing all ,3 units and move to diffenent location associate not polite or helpful

TIMOTHY GRIESBACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ira wren  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon Stephen  |  Online Move In 
Rating:
5.0

Honestly, OUTSTANDING! In a world where companies no longer care about customer satisfaction, you are a shining light! A company that still has integrity and a wonderful staff!

June McCarty  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BLYNTHIA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Brackens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEWEL WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON ROCHON  |  First Impressions 
Rating:
5.0

Great service was provided excellent always

CHARLOTTE STEPHENSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carletta POUNDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Toler  |  First Impressions 
Rating:
5.0

The manager was awesome. The staff members were great too!

Stephanie Goodin   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEITHEN THOMAS  |  Overall Experience 
Rating:
5.0

The service and assistance was great. It made the state relocation as simple as it could possibly go. I was able to store and return everything in one smooth transition and I couldn't be more satisfied.

theodisa Cunningham  |  First Impressions 
Rating:
5.0

The staff that was present was Cherry and Paula and another young man. They were absolutely wonderful helping me out. They were friendly and personable and just a delight to get to know. I wish all businesses had their high standards of helping customers. Even the young lady who was working in the cleaning was sweet to me. She was helpful as well. All of the staff should be commended on their work ethic.

CHARLOTTE GOODRICH  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

renea gayle  |  Overall Experience 
Rating:
5.0

We are delighted with our experience here. The staff was always helpful and friendly. They offered to help when we seemed lost. Excellent location. We will be happy to come back when needed.

SANTOS MEDRANO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vyliot Johnson  |  Overall Experience 
Rating:
4.0

I had trouble trying to figure out the after hours. But overall it was okay. Not ready to put stuff in storage though.

Raushanah Bashir  |  Overall Experience 
Rating:
4.0

I've used y'all twice & experience was cool & I always use y'all uhaul trucks & always drives good no problems ,I would always recommend y'all.

SEAN JACKSON  |  Overall Experience 
Rating:
5.0

Paula took great care of me and my family. She knew what I needed and assisted me through the whole process which in fact made it very easy and very convenient for me and my family. The customer service that we received was superb and will definitely be coming back here if I ever decide to move and will be asking for Paula. Thank you Paula 💜

Quentin Thompkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yachika Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold Huerta  |  First Impressions 
Rating:
5.0

This U-Haul location was helpful and friendly with every interaction I had. It was a model of effective service. This was the first U-Haul location that I had rented storage from, and the good experience has led me to start moving my storage from other storage services to U-Haul. (Unfortunately, my current needs are no longer in the Humble area; but I specifically recommend this U-Haul location to anyone needing storage in the north Houston suburbs.)

Erik Eggert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette Maria Williams  |  First Impressions 
Rating:
5.0

Fantastic!!!

Andrew Hermann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristine Calloway-Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mytia williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ericka Hudson  |  Overall Experience 
Rating:
4.0

The people who helped me were kind people! But the price is a lot!!!

Larry Rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY BRADFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Wilson  |  Overall Experience 
Rating:
5.0

Thank you!!!!

SHERRY PRESCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTOS MEDRANO  |  First Impressions 
Rating:
5.0

We have been long time renters.. from storage to trucks..Each & every member of your team there at the Fm 1960 & Woodforest location are EXEMPLARY! They have gone above & beyond for us in every way! We can't Thank them enough for their service & their kindness! Thank you again, Lori & Joe Garza

JOE GARZA  |  Overall Experience 
Rating:
5.0

People very friendly n helpful

Dennis Mcwhorter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLAUDE JENKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY TEZINO-CASTILOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnicka Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catrice porter  |  First Impressions 
Rating:
5.0

Everything was terrific, but for the issues of getting an incorrect bill after moving out, but in the grand scheme of things not a big deal. Friendly staff— and super-clean facilities.

Richard Maritzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Dunn  |  Overall Experience 
Rating:
5.0

The customer service there is great from the lady that works there . She is kind and friendly and very helpful . I call her my new Uhaul BFF

Charlcie Parker  |  Online Move In 
Rating:
4.0

Nesecitan arreglar la para de afuera de la unidad tierra y lodo eso no sirve así.

Luis Galvez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE BUTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Cedillo  |  Overall Experience 
Rating:
5.0

I would recommend this location to anyone! They helped me out so much and the facility was always clean, secure and well lit! Management was polite. I had never had a bad experience with any staff. They always were inside and i never had to look for them.

Maria Oates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latavia Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDY VIGANAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tim young  |  Overall Experience 
Rating:
5.0

Wonderful & Professional Services👍🏼😎

IRENE CEDILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Torres  |  Overall Experience 
Rating:
5.0

Staff was always helpful and courteous

ROBERT PALACIOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Hagemeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chartte VERNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie Hernandez  |  Overall Experience 
Rating:
5.0

Staff have worked with me through the years through good times and bad. I appreciate that they treat me like a really matter to them.

Willie Alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Errick Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Torres  |  First Impressions 
Rating:
4.0

Very nice staff…

Cornelia Price  |  Overall Experience 
Rating:
2.0

The units were nit water safe...one of my units had major water damage the insurance that was recommended that i take out when I got the unit was worthless I paid over $500 to have the water damaged items removed and all I got from the insurance company was run around and from uhual they didn't know no nothing from nothing... I'm very very very disappointed

april wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley Bowman  |  Overall Experience 
Rating:
5.0

The guy at the counter came off very rude. He ended up getting me a unit but his rudeness almost made me walk out and take my business elsewhere

leater ewing  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kennetra Ellis  |  Overall Experience 
Rating:
5.0

I don't like that units are not pro-rated when you leave but the location was easy to get to and the area was secure. A few times when I was at the units late I felt at ease. Overall it was clean and there were carts and dollys to use. I had climate controlled units and I felt that it was worth it.

Maria Smith  |  Overall Experience 
Rating:
5.0

Friendly, patient and helpful staff. The person cleaning the facility was helpful, friendly and accommodating as well. Thanks.

viviann berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Rawls  |  Overall Experience 
Rating:
4.0

Uhaul is a good storage facility and is very convenient for someone that wants to use the Uhaul truck to move their home because it’s onsite. This storage facility is quite pricey. If you are looking to budget I would choose a different facility.

Janetria Wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zandra flowers  |  First Impressions 
Rating:
4.0

Zachary What's the kindest most gentlest gentleman I've ever met he was very helpful and deserves a huge promotion and raise!

Theresa Lewis  |  Online Move In 
Rating:
1.0

I had called about a storage unit and truck i was asked to process storage unit online and I will get the first month free. Lady reserved my truck for me while I did the storage online. We’ll yesterday I came by to pick up truck and I was charged 159 for my unit. What is that? I would like to have the first month free like I was told I will be getting it.

Cheryl Mad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Lazard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BREANNA MARIE ARAGON  |  Overall Experience 
Rating:
1.0

The staff was rude and aggressive and for that to be my first interaction in a new state it left a horrible feeling

Latifah Nix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNICKA ROBINSON  |  Overall Experience 
Rating:
1.0

I was charged a month's storage via the auto pay feature, which I never turned on. My locks were cut and the others moved w/o me being notified during my period here ( was anything taken out, still trying to figure that out) claimed a refund was issued for the impermissive storage charge, still waiting before I report that...multiple bad experiences after the other with uhaul. It's become a blatant and disrespectful money grab with everything this company does now...No longer a fan

Jeffery Daniel  |  Overall Experience 
Rating:
4.0

The constant rising costs for long term customers is not appealing!

CATHY PARKER-CLAY  |  Overall Experience 
Rating:
5.0

I love renting a storage space from UHaul and would definitely recommend the facility to all my friends , family and colleagues

TANYA JOSEPH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mame Diop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim young  |  First Impressions 
Rating:
5.0

Great experience

Rodney Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cortney Carradero  |  Overall Experience 
Rating:
5.0

Truck was ready when I got there. Agent was very friendly and explained everything. I was nervous about backing truck out and agent without hesitation did it. Upon return I had 2 large boxes and agent on his own came over to help. It was nice I felt secure going in and out. Close of business agent came to check on me which was perfect timing because I didn’t know how to put the lock on. Both agents were exceptional. Thanks it’s well appreciated.

Deborah Anderson  |  First Impressions 
Rating:
5.0

The gentleman who helped me was very kind and professional. He said he came over to help this location. He was great!!

Wanda Champion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA FOSTER   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony brown  |  Overall Experience 
Rating:
5.0

Rent rates need to be abit lower and more affordable

Andrew Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GENE LEMM  |  Overall Experience 
Rating:
5.0

Office lady was great and new the information very well.

Darcy Neal  |  First Impressions 
Rating:
5.0

Paula was great!

LIA CARNOVALE  |  Overall Experience 
Rating:
5.0

Well please

Roger Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA WASHINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annette Holcomb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID DELANEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ebony Hutchison  |  First Impressions 
Rating:
5.0

Very accommodating and friendly.

viviann berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PARNELL ROY  |  Overall Experience 
Rating:
1.0

Price to high

Brittany M Linster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY COOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar De Leon Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnoldo Garcia  |  Overall Experience 
Rating:
5.0

Paula was great interacting with the customers before me and then me. Very patient, friendly and understanding of our needs.

Leslie White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

herbert moody  |  Overall Experience 
Rating:
5.0

Service was excellent and it was very fast very pleasant experience

KELVIN WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Aguilera  |  First Impressions 
Rating:
5.0

Was very impressed with the staff and the facility .

Kecia Nunn  |  Overall Experience 
Rating:
5.0

Mr. DENNIS. THE. UHAUL location ON 1960. SPRING TEXAS. 77373. WAS. EXCELLENT

Alfay White  |  First Impressions 
Rating:
5.0

I kept my whole house furnishings there for 10 years. When I brought my stuff out, there were no bugs or roaches or even mouse droppings on my things. Never had any break ins either. Paying was easy; I just called in every month and the employees were very nice and helpful. Thank you for taking care of my things.

ISABEL TORRES  |  Overall Experience 
Rating:
5.0

The Lady that helped me had just came in and was very helpful throughout our time to make sure I was happy and understood.

RAYMOND TURNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA ODOM  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful

JAMES POLITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toni mcentire  |  Overall Experience 
Rating:
5.0

Congratulations

ISAIAS BERNAL GRIMALDO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Homran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob Schenck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanny Littrell  |  Overall Experience 
Rating:
5.0

loved the accesibility of the my storage unit, they take good care if the storage units! The staff are helpful and having the 24hr access with the loading carts was extremely helpful!!! if i ever need storage again i will definately be back here!!

meko mcpeak  |  Overall Experience 
Rating:
5.0

Andres is a great employee , very helpful

ANDRES ARANDASAUCEDO  |  First Impressions 
Rating:
4.0

The staff was so super nice and Andres went completely above and beyond for me. I appreciate him and also I think her name is Jennifer. They were amazing. They made my move (which was hard) a lot better.

Kila Jackson  |  Overall Experience 
Rating:
5.0

Whenever I go there the staff is always friendly and helpful. It’s my pleasure doing business with this facility!

Cornelia Price  |  Overall Experience 
Rating:
4.0

My only complaint was after the first month my monthly bill was raised 5 dollars for no reason

Julie Headley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL VALENCIA  |  Overall Experience 
Rating:
5.0

Thank you very much for feeling welcome us! I will come back again in the future.

Raymond Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GREGORY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIANCA SLATER  |  Overall Experience 
Rating:
5.0

The staff is always friendly, very helpful ,nice.

evelyn brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billee Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A DARDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Winters  |  First Impressions 
Rating:
5.0

Priceless

Dianne Hines  |  Overall Experience 
Rating:
5.0

They try to accommodate your need.

Dianne Hines  |  First Impressions 
Rating:
1.0

Dennis gave my storage unit to someone else after I had paid for it with a credit card that was used for advanced payments. I had a card that said 2306 and on 12/2 put in the door and it said Keysha. When I told hm the 10×7 was my unit, he gave me a smaller unit 2603. I questioned him and he became angry and lied saying he hadn't the larger unit since Oct. I rented mine on 11/17. I returned the smaller unit immediately. Never will I set foot in that facility or recommend it to anyone. I prefer the 2920 UHaul facility.

Charlyn Kyles  |  Overall Experience 
Rating:
5.0

the staff was very helpful and customer friendly

JAMES POLITE  |  First Impressions 
Rating:
3.0

Too expensive

Janetria Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick Casso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie vigee  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tracy Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Augustine Velasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

neva bush  |  First Impressions 
Rating:
5.0

I’d recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!

NORBERTHA GIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHEL PETERSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth punch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

macias escalante  |  Overall Experience 
Rating:
5.0

Great service and helpful staff made my transition easier thanks guys

CHARLENE WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

C J Jenkins  |  Overall Experience 
Rating:
5.0

They was always cool 😎 I have no issues & would definitely recommend & use them again.

Sean Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY SHAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fanny Dickerson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dasha Domino  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carmen Harris  |  Overall Experience 
Rating:
5.0

Very friendly

Cal d Coleman   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L'JAUNET MONTGOMERY  |  First Impressions 
Rating:
5.0

Thanks made get my Son set-up in a new town easier

CLARANCE LUPPLACE  |  Overall Experience 
Rating:
3.0

The experience has been AN EXPERIENCE!!! I asked for a refund of unused days and I was denied the opportunity to receive back money for days unused. The policy WASNT explained to me how I was treated regarding my refund. I was letdown

THELMATRIC P WHITMIRE-SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARANCE LUPPLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennie Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth punch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davion Thornton  |  Overall Experience 
Rating:
1.0

The staff worker was not friendly was not listening

JESSICA GARRETT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latrice Washom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david smith  |  First Impressions 
Rating:
5.0

Great staff and place to store your important belongings with a very clean, well lit and secure storage facility. I highly recommend this place to everyone.

Edward Japay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Wilson  |  Overall Experience 
Rating:
5.0

Rey nice customer service and very informative. Will definitely use this location again. Thank you

ROBERTO MARTINEZ  |  Overall Experience 
Rating:
5.0

Staff is always helpful, professional and personable. Thank you.

carlotta blake  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita Bridges  |  First Impressions 
Rating:
4.0

Stored my stuff here for over a year, it all came out in good condition except that there were a few roaches inside the unit when I left.

Alec Melton  |  Overall Experience 
Rating:
5.0

I have 3 storage units due to an unexpected move. They made me feel like a person, and was very friendly, help me do everything needed including 24 hour access due to my work schedule, and climate control. I love it there. Will definitely recommend and have. I have worked personally with each employee and they never disappoint me.

Artisha Robbins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edward Spotts  |  Overall Experience 
Rating:
5.0

I would definitely return if ever I need storage again. I really felt that my belongs were very secured. I would definitely recommend UHaul Storage to anyone.

rachel amos  |  Overall Experience 
Rating:
3.0

Because the units are not self contained the smell of the facility is all over my stuff, which now smells bad.

David Hokanson  |  Overall Experience 
Rating:
3.0

I’m only writing this because I’m tired of getting an email every day asking to rate my experience and I want them to stop.

Jade Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benito Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanitra Adams  |  First Impressions 
Rating:
1.0

When I closed out my storage unit, I received a call from one of your associates telling me that I had cut my lock off of the unit. I stayed that he was wrong in his assumption and asked why would I do that. His response was, they do it all of the time. At thAt point I lost it! The nerve of him to accuse me of something that I hadn't done. When I got a break from my work, I drove back over to your facility to explain to him that he shouldn't ever accuse someone of wrongdoing if you don't have the backing of solid evidence. I told lock with me to show him that it hadn't been cut off. I don't appreciate him saying that an told him that my phone records every conversation that I have because it's my work phone. He defamed my character and I don't appreciate it!

ROBERT BRANCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aqil Sheraze  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Blaylock   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nina avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert Pratcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nina avila  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Blaylock   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Rodriquez  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Overall an excellent experience.

Joan Harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Hafer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Morales  |  Overall Experience 
Rating:
5.0

Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.

loria edmond  |  Overall Experience 
Rating:
4.0

Keep up the good work

Dorothy Dwellingham   |  First Impressions 
Rating:
5.0

Was very nice took care of me and the experience was smooth.

MICHAEL PENRIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WESLEY CROUCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE RICHARDSON  |  Overall Experience 
Rating:
1.0

I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don’t appreciate it and it’s poor communication and customer service. I would like my money back because it’s not fair that uhaul had poor communication!!!!!!!!

christy marshall  |  Overall Experience 
Rating:
5.0

Simply Professional in all aspects!

Robert Estes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Graves  |  First Impressions 
Rating:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette Holcomb  |  First Impressions 
Rating:
4.0

The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.

Johnny Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA ADKINS  |  First Impressions 
Rating:
1.0

I stored my things from 2016-2020 the increase every few months for “pest control” was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for “pest control” . Thank fully I no longer need your services because you definitely price gauge and don’t deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for “security” and maintenance of the lighting and pest. What a joke

TIFFANY WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juanita Mcbeth  |  Overall Experience 
Rating:
5.0

General manager Dennis Cain was so very helpful and made my experience smooth and quick.

greta ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA ODOM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA ODOM  |  Overall Experience 
Rating:
5.0

Best U-Haul I’ve ever been to. Best customer service and facility.

Anthony Turco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy victorian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD TALFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leah haynes  |  Overall Experience 
Rating:
2.0

Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.

Triniche Fuller  |  Overall Experience 
Rating:
5.0

All staff members,on the phone and in person has been very nice.

evelyn brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david kerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Kohl  |  Overall Experience 
Rating:
5.0

Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.

leah haynes  |  First Impressions 
Rating:
5.0

I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.

Leah Haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Guerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique aplicano  |  Overall Experience 
Rating:
3.0

Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.

deborah hendrix  |  Overall Experience 
Rating:
1.0

There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my life

princella walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFERY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shandra harrison  |  Overall Experience 
Rating:
5.0

I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn’t lose anything. Everything was where I remembered.

DEON DEVINE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Aguirre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique aplicano  |  First Impressions 
Rating:
4.0

Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold Williams

HAROLD WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Macias  |  Overall Experience 
Rating:
5.0

This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.

KERTRINA HENDERSON  |  Overall Experience 
Rating:
5.0

This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the best

Brenda Garza  |  Overall Experience 
Rating:
5.0

Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service there

leticia torres  |  Overall Experience 
Rating:
5.0

I had a great experience

Connie Grant  |  Overall Experience 
Rating:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret Dardar  |  First Impressions 
Rating:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Dennonstr #8 Church   |  First Impressions 
Rating:
5.0

Your representative was friendly, helpful and efficient

Charles Kohl  |  First Impressions 
Rating:
5.0

The staff was so friendly, helpful, and patient with me and I really appreciate that.

Jacqulyn schannette  |  First Impressions 
Rating:
5.0

I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍

keisha pinkney  |  First Impressions 
Rating:
5.0

The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.

Linda Dieterich  |  Overall Experience 
Rating:
5.0

All good no problem

Lebruce Peacock  |  Overall Experience 
Rating:
5.0

A

BETH WALKER  |  Overall Experience 
Rating:
5.0

This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.

Artisha Norman  |  Overall Experience 
Rating:
5.0

Great customer service ...

Regina Morgan  |  First Impressions 
Rating:
5.0

Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..

Shiquesia Moye  |  Overall Experience 
Rating:
5.0

Best location to deal with

Yvonne Trevino  |  Overall Experience 
Rating:
1.0

The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.

quin chandler  |  Overall Experience 
Rating:
5.0

great exprence with Christina

Ruby Dawson  |  First Impressions 
Rating:
5.0

The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks lady

Craig Harris  |  First Impressions 
Rating:
5.0

Keep up the Great Work!

jazzy bridgewater  |  Overall Experience 
Rating:
5.0

The woman who assisted me was very kind and addressed all my concerns.

Brenda Jones  |  First Impressions 
Rating:
5.0

If ever in need of storage. This location will be my only choice

CAROL BOLDEN  |  Overall Experience 
Rating:
5.0

Friendly environment

annie vigee  |  First Impressions 
Rating:
5.0

I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!

Dari Henry  |  First Impressions 
Rating:
3.0

Website says storage access hours are 5am - 10pm but when I arrived there at 530am and could not get in

Beverly Davis  |  Overall Experience 
Rating:
5.0

There doesn’t seem to be enough staff to handle All the activity causing lines of people to wait. The staff are working consistently but cannot be in two places at one time. Waits were not long bu

lori mccaleb  |  Overall Experience 
Rating:
5.0

Great customer service

Peggy Williams  |  First Impressions 
Rating:
5.0

Good service,Very clean location

Stephen Goss  |  First Impressions 
Rating:
5.0

Very pleasant

francis cruz  |  First Impressions 
Rating:
5.0

They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.

summer Fecher  |  First Impressions 
Rating:
4.0

..

jose garza  |  Overall Experience 
Rating:
5.0

The customer service was great Letecia always does and excellent job to satisfy everyone. I never had a bad experience with this location since Letecia has been here. I just got a bad running truck.

Tracy Davis  |  Overall Experience 
Rating:
5.0

They was very helpful

Jasmine bryant  |  First Impressions 
Rating:
3.0

The facility was always clean, SOME staff was really polite while SOME didn’t care. Need to wrk on communications and consistency with information to customers. Alot of hidden fees.

evonne cooper  |  Overall Experience 
Rating:
5.0

Great Experience

Yolanda Hill  |  Overall Experience 
Rating:
5.0

Everyone has been helpful and courteous. Very clean.

Maria Tennyson  |  First Impressions 
Rating:
1.0

I'm SO DISAPPOINTED AND I FEEL DISRESPECTED. THEY CHARGED ME FOR THIER MISTAKE.

micheal smith  |  First Impressions 
Rating:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon steiner  |  First Impressions 
Rating:
5.0

They were very kind & accommodating after our long move. Customer service was over the top! Thank you Victor & staff for your southern hospitality.

Sandra Williams  |  First Impressions 
Rating:
3.0

Good

Luis Rodriguez  |  First Impressions 
Rating:
2.0

Entrance door broken, which made it a fiasco trying to access our unit with our card. We were highly satisfied with the business until this visit. Moved from the area was the reason for closing unit.

WILLARD ARNALD  |  Overall Experience 
Rating:
5.0

The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davis

CArolyn Davis  |  First Impressions 
Rating:
5.0

Reservation process smooth and unit very clean.

KERTRINA HENDERSON  |  First Impressions 
Rating:
5.0

Second time using this facility. Both times have been great. Highly recommend them to anyone needing storage space.

Roger Adkins  |  Overall Experience 
Rating:
4.0

I got great, fast and friendly service. Thanks U- haul.

ashli fontenot  |  Overall Experience 
Rating:
1.0

My storage was broken into staff was no help

Tyra Greer  |  Overall Experience 
Rating:
2.0

Long lines and rude staff. My storage had a water leak and no one cared!

ASHLEY VILLARREAL  |  Overall Experience 
Rating:
4.0

My free month of storage was not on file when I moved from Kentucky to Texas. This is not the facilities fault but the person that did my reservations. Very disappointing.

william wilkinson  |  Overall Experience 
Rating:
5.0

Beautiful facility. I will rent from U haul again. Thanks so much. I really appreciate all of your help.

JOHN LEWIS  |  Overall Experience 
Rating:
4.0

had to wait a while to be helped. (10 - 15 mins) Other than that the service and facilities are great.

CHRISTOPHER PERRY  |  Overall Experience 
Rating:
1.0

The female latin mgr was rude. She had the most horrendous customer service I have ever encountered. A long story short an employee had me cut corners and she cursed me and made me pay for it. Terribl

Hank Ceballos  |  Overall Experience 
Rating:
1.0

I live in Utah and have never used this Uhaul which is apparently in Texas??? I hope none of my cards were hacked???

sarah seals  |  Overall Experience 
Rating:
3.0

I moved out of my storage section on 5/26/18, and was told I do not owe anything, yet I am getting emails that my payment is past due and I am being charged late fees. I need this resolved.

Donna Brown  |  Overall Experience 
Rating:
5.0

Loved it

Tichelle Fountain  |  Overall Experience 
Rating:
5.0

i will be back

Michael Vick  |  Overall Experience 
No reviews have been submitted for this location.

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