Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Manager of the store in Westfield Mass is not ethical. Strongly suggest no one go there. I made reservations for 10 bags of returnable blankets. I went to the store to make that blanket reservation. The manager counted the bags available and told me I was good as he had enough. When I showed up to pick up my truck he told me he only had 4 bags left. I had hired movers to load the truck but had no blankets. I had to have my wife travel from store to store in a panic to buy moving blankets. I spent over $400 to purchase them in a panic. Manager didn't care he actually got mad when I complained. A deal should always be a deal. Apparently not at the Westfield Massachusetts store. Don't go there!!!
James P.
Clasificación:
4.0
2 nd time in the same month I needed to rent a truck, pleasure to deal with 2 reps Jeremy and Ashley . 👍🏼
Sharon E.
Clasificación:
1.0
El cliente no dejó un comentario.
Muhammad T.
Clasificación:
1.0
I rented a truck that had water pump issue. I live 2 miles from U-Haul. We went back and checked where the truck was parked on the lot and there was a big puddle. The truck should have never left U-Haul in that condition. We had to get towed to our location. We were two hours late getting there causing me a great loss of income. I sell antiques and missed the first 2 hours.
Lynn W.
Clasificación:
5.0
El cliente no dejó un comentario.
SABY P.
Clasificación:
5.0
Amazing staff and excellent customer service.
Taliani C.
Clasificación:
5.0
I tried to complete the return process using my Phone but everytime I added the contract number said: "error". Also, I Have to report that I had to move out of the Westfield area due to an emergency and was not able to go back and pick up my car. In addition to that I totally forgot that I had to return it full tank.
suania M.
Clasificación:
5.0
I've been using the Westfield U-Haul location for the last 5 years… Was rarely if ever a positive experience. This most recent experience was the easiest, most efficient and pleasant experience ever! Employees were pleasant and quick
Sharon E.
Clasificación:
5.0
Friendly competent staff … would definitely go there again
Douglas G.
Clasificación:
5.0
El cliente no dejó un comentario.
Jose P.
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew P.
Clasificación:
5.0
The staff who helped us was amazing, and we really appreciate the friendliness and help we got when we picked up and dropped off our trailer. Thank you so much!
Valerie P.
Clasificación:
4.0
El cliente no dejó un comentario.
Patricia P.
Clasificación:
3.0
El cliente no dejó un comentario.
MATTHEW K.
Clasificación:
5.0
Dont hide charges such as insurance etc for after drop off, was more expensive then I thought it would be. Also give credit for gas since I turned it in with atleast 20 more then it had in it when I picked it up.
Tyler K.
Clasificación:
5.0
Everything was great it was fast and easy
Peter F.
Clasificación:
4.0
People were nice at this location. Truck was not in good shape at all. Numerous warning lights constantly went off and on during the trip. There were 3 different warning lights
James P.
Clasificación:
5.0
El cliente no dejó un comentario.
holly I.
Clasificación:
5.0
El cliente no dejó un comentario.
alex L.
Clasificación:
3.0
I extended my time with the truck till 700pm I was told there wouldn't be a charge then I look on the bill and a 58. Extra charge
James F.
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew B.
Clasificación:
5.0
El cliente no dejó un comentario.
Chad M.
Clasificación:
4.0
El cliente no dejó un comentario.
Nadia E.
Clasificación:
5.0
Very courteous workers, quick and easy rental, return was a breeze, The truck was well maintained and clean ... All was perfect
DAVID O.
Clasificación:
3.0
I dropped it off and was told I was all set, I would be emailed a receipt. The next day I get a call asking when I would drop off the uhaul. Had me really worried that I would be charged extra time.
Courtney O.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH K.
Clasificación:
4.0
Your store staff was very friendly and helpful.
Ariel B.
Clasificación:
5.0
El cliente no dejó un comentario.
juan P.
Clasificación:
4.0
El cliente no dejó un comentario.
Bruce P.
Clasificación:
5.0
The person that handled the rental James Poirier friendly professional made the transaction so easy Thank you Rick Irwin
Richard I.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary J.
Clasificación:
4.0
El cliente no dejó un comentario.
Michael T.
Clasificación:
4.0
El cliente no dejó un comentario.
Ariel B.
Clasificación:
3.0
the truck was ok
MATTHEW K.
Clasificación:
5.0
El cliente no dejó un comentario.
Tonya P.
Clasificación:
5.0
The employee was great, however you should have more than one employee working at a time. It took a long time as he was helping two people in front of me.
Andrew B.
Clasificación:
5.0
The young man at the rental counter was very helpful, and made the whole process easy as pie, and took less than 10 minutes. I rented the 15' box truck, and it was clean & ran very well. MUCH different than renting a truck “back in the dayâ€, when they all seemed to be at the end of their serviceable lives! I was very pleasantly surprised, and would recommend the Westfield, MA store in a heartbeat.
James W.
Clasificación:
5.0
El cliente no dejó un comentario.
jose g.
|
First Impressions
Clasificación:
1.0
They overcharged me!
ali N.
Clasificación:
5.0
Great Customer service! Very helpful and kind.
sancia S.
Clasificación:
5.0
El cliente no dejó un comentario.
Richard G.
Clasificación:
5.0
Trailer could have been cleared. The bed was dirty and oily. I moved furniture and had to line the unit to avoid spoilage to that furniture.
brian S.
Clasificación:
5.0
Employees were super nice, would t rent anywhere else.
Keith K.
Clasificación:
5.0
El cliente no dejó un comentario.
Cindy L.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter C.
Clasificación:
4.0
When trying to pick up the truck with the app at first it wasn't picking up my location and said go to the shed by the green canopy and scan tha barcode. Problem was there is NO BARCODE ON THE SHED. I spoke with am employee who had no idea where it was said he had never heard of it.. Was surprised to have to provide another person's # to call to complete my pickup as it took quite a bit for the call. Drop off was okay but the online pickup certainly cost me much more time than just going to the counter. The exact opposite of the reason I chose it to " skip the line" Employees were great and helpful!
Michael K.
Clasificación:
5.0
The staff were very friendly and professional.
Brian M.
Clasificación:
5.0
El cliente no dejó un comentario.
anatolii B.
Clasificación:
5.0
El cliente no dejó un comentario.
Henry S.
Clasificación:
5.0
The two guys working that I interacted with had great attitudes and were very helpful. Gracias
DONALD P.
Clasificación:
1.0
We were told our military discount would be taken at the deposit end. We returned the truck before time by 18 hours, more gas than we had in it when we got it, and waited to be waited on by staff. We got attitudes by the management stating the contracting employee was probably new( throwing him under the bus) because she did not have a discount to give us. When I mentioned social media she became testy. I said for less than 20 dollars you would creat so much bad press. She stated she would have her manager call me. I'm still waiting!!!
noreem B.
Clasificación:
4.0
El cliente no dejó un comentario.
abigail A.
Clasificación:
5.0
god work
Paulo L.
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY B.
Clasificación:
4.0
El cliente no dejó un comentario.
rosalind S.
Clasificación:
4.0
I like how you had a check out to return 24/7 that seemed to work very easy and simple all the instructions everything worked like the individual that was on explained everything to us work just fine
ED J.
Clasificación:
3.0
El cliente no dejó un comentario.
Kevvon J.
Clasificación:
4.0
El cliente no dejó un comentario.
Bonnie E.
Clasificación:
5.0
So the equipment was dirty on the inside we had to clean it before use and then we cleaned it again after use. Also there was no gas in the tank when I picked it up but they did state the would reimburse me 40$ for that inconvenience I have yet to receive my deposit of 100 or the reimbursement back yet but I did receive the receipt wich I think reflects the 100$ deposit but not the 40 reimbursement and they specified to make sure the gas is where it was at when I picked it up wich I did and a little more. So I am process now of finding out what is going on I will be back with an update after seeing how it goes.
allysa W.
Clasificación:
5.0
El cliente no dejó un comentario.
ROGER P.
Clasificación:
1.0
I was told to keep the keys in the car and contact customer service about dropping it off. Did this. Then was sent around to dispatch then given crap about dropping it off in westfield despite where i set my reservation location ~2 weeks ago. Not happy.
ANTHONY B.
Clasificación:
1.0
Total miles 23 We also stopped for coffee and soda. The return time is off by 40 minutes. Over charged by $32.72 Vehicle gas gauge was also off when we picked it up. That was reported on the link. The receipt says we drove 46.6 miles. We put $20 in gas in the vehicle. More than enough to replace what we used. You can check my account, I all ways put a little bit more than we use. SOMETHING IS NOT RIGHT WITH THIS LOCATION!
HUEL F.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT G.
Clasificación:
2.0
El cliente no dejó un comentario.
Timothy H.
Clasificación:
1.0
Truck was unclean inside and out. I was given a contract showing that the fuel tank was full but it wasn't. I had to send a picture in this regard. This is unacceptable. Besides, I requested a receipt @ the time of return but nothing was given and I had no idea how much was charged to my Credit card. I drove three miles only and receipt sent via e-mail shows ten miles was driven. At the time of return I was promised that wrong mileage will be adjusted. This is utterly wrong and not to mention unethical.
ANIMESH B.
Clasificación:
5.0
El cliente no dejó un comentario.
Darrell S.
Clasificación:
5.0
Need check truck because so noisy in side
VIACHASLAU K.
Clasificación:
5.0
El cliente no dejó un comentario.
Kristina H.
Clasificación:
5.0
El cliente no dejó un comentario.
BRENDA T.
|
Overall Experience
Clasificación:
5.0
Great people, that helped me - the both of them. Huge help
KEVIN S.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
5.0
Great service
JONATHAN K.
Clasificación:
3.0
the mirrors were all iced over, the back door latch was frozen closed and i had to break it free with a rubber hammer. then i found that the back door was frozen in place. the truck should have been stored inside so the iced would have melted. i was not happy about this. i reserved it online so the manager knew i was coming for it and when.
DONALD M.
Clasificación:
5.0
Great customer service on both ends. It was wicked cold in am and truck was warmed up.
PETER D.
Clasificación:
5.0
El cliente no dejó un comentario.
SCOTT M.
Clasificación:
5.0
El cliente no dejó un comentario.
Brendan M.
Clasificación:
4.0
Speed up the process
MICHAEL B.
Clasificación:
3.0
The tow dolly was in bad shape. The right tail light had a short in it and the straps would not stay tight on the tires. Had to stop every 50 miles or so to tighten them. My car almost came off the dolly because of this. At 3 am, I had to remove my car and replace it back on the dolly because it was so far off that I couldn't winch it back up to where it was supposed be. And yes, the straps were applied correctly, they just wouldn't stay tight.
MELISSA A.
Clasificación:
3.0
A female associate did not help me after witnessing me stand in front of the front door to the business for 10-15 mins. As she was cleaning a vehicle in the lot, she raised her head to look at me, I waived at her, she looked directly at me, then continued on cleaning the vehicle. Managment had to step in. She was not a good associate. Jaron @ Westfield was awesome.
LARRY K.
Clasificación:
5.0
El cliente no dejó un comentario.
BRETT C.
Clasificación:
4.0
El cliente no dejó un comentario.
WILLIAM O.
Clasificación:
5.0
El cliente no dejó un comentario.
George M.
Clasificación:
5.0
El cliente no dejó un comentario.
SAMUEL B.
Clasificación:
3.0
Honestly everything was fine but I rented a 15 foot truck and it was $111 dollars and exactly one year ago I rented a 25 foot truck and the total was only $80 dollars. Inflation made the price go up for what? Also they charged me 25 dollars for 5 gallons of gas? I only went like 44 miles and gas is like 3.50 a gallon. Clearly they're penny pinching for every cent. Be ready to pay an absurd amount…
KEVIN B.
Clasificación:
5.0
El cliente no dejó un comentario.
NATHALIE V.
Clasificación:
4.0
I can't think of anything to improve for the location. Everyone was helpful and had me driving my rental within a few minutes, truck and trailer were ready when I arrived.
JEFFREYW W.
Clasificación:
5.0
El cliente no dejó un comentario.
justin s.
|
Overall Experience
Clasificación:
5.0
Excellent costumer service provide by Csrlos.
JOSE A.
Clasificación:
5.0
It all worked for me
JOHN L.
Clasificación:
5.0
The gentleman that help me deserves a raise he was amazing very knowledgeable and respectful and kind
BRIAN B.
Clasificación:
3.0
I rented a 15 foot box truck. The back overhead door was frozen shut, I was handed the keys and told where to find the vehicle. I remember a time when they would pull your vehicle around to the front of the building and have it warmed up for you.
ROBERT C.
Clasificación:
4.0
El cliente no dejó un comentario.
HILLARY F.
Clasificación:
1.0
Tell them not to lie about how much fuel was left in the truck. Filled it to the amount needed and still got a fuel charge. Scammers.
JOSHUA P.
Clasificación:
5.0
El cliente no dejó un comentario.
ian H.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter B.
Clasificación:
4.0
El cliente no dejó un comentario.
DAVID L.
Clasificación:
4.0
The vehicles to be picked up are parked along the exit lane. This is fine, but they are facing against the flow of traffic. This makes it incredibly difficult to get out without going the wrong way.
Dulce R.
Clasificación:
5.0
Thanks for your service. It all went well.
AISLING B.
Clasificación:
5.0
Great store. In and out fast. No problems. Would highly recommend.
sean W.
Clasificación:
1.0
They were not clear about charges. They offered me insurance for $10 and charged me $14. They said if I returned the truck with half tank I was good and we asked upon arrival and they said I was good. I was charged $15 for 3 gallons of gas. Some service charged were never discussed either, upon reservation I was told it was rental and milage and returning truck with half tank and on time.
IRIS F.
Clasificación:
5.0
El cliente no dejó un comentario.
justin s.
|
First Impressions
Clasificación:
5.0
Better software, currently running software that doesn't allow you to make changes of insurance options, and accessories are put on when not wanted. Also makes you check in with credit card yet everything still has to be redone when you get to rental site. Not just this one but other rental sites also.
GEORGE P.
Clasificación:
5.0
El cliente no dejó un comentario.
DANIEL F.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRIS V.
Clasificación:
5.0
El cliente no dejó un comentario.
Shannan L.
|
First Impressions
Clasificación:
5.0
Always great service when I use them main reason I come back
Jerrod S.
|
Overall Experience
Clasificación:
5.0
I was thoroughly impressed by how assistive, helpful, and knowledgeable, the gentleman working the closing shift at the front counter was. He was very polite, and professional, he even helped after hours when the key card would not scan correctly. I could not speak more highly of this gentleman if possible. He made the experience very enjoyable.
Carole P.
|
First Impressions
Clasificación:
3.0
Sometimes the staff was too busy and rushed to be patient or polite. I dont like u haul advertising a free month of storage if we use their trucks for moving and then reneging on that promise. I have already told the manager that I was unhappy about not getting the free month. The reply was "sorry bro". I am not too thrilled with uhaul.
Sharron R.
|
Overall Experience
Clasificación:
5.0
Staff was amazing
Janel C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Christian O.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
EARL D.
|
Overall Experience
Clasificación:
4.0
We can't seem to get a process to have our corporate office pay by monthly EFT. Any way we can make this happen? Thanks.
STEVEN W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Cheryl C.
|
Online Move In
Clasificación:
1.0
My storage unit was leaking and we tried to have it fixed with no result and we're originally told to get our things and get out. Our items were covered in mold and there was mold in the storage unit on the floor. I was not impressed at the lack of accommodation due to the high price I paid for this unit.
Chelsea T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kelly P.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Charles C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jerrod S.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Emanuel R.
|
Overall Experience
Clasificación:
5.0
The owner is the best guy ever! Best service ever would recommend to anyone that needs any of the great options available!! Thanks so much for your great service !!!!
WILLIAM L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
steve m.
|
Overall Experience
Clasificación:
5.0
would be nice if the inside building units had inside lights,
robert t.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Karen D.
|
First Impressions
Clasificación:
5.0
Jarome is a great manager.
Gary V.
|
Overall Experience
Clasificación:
5.0
Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.
Elisabeth H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ixia H.
|
Overall Experience
Clasificación:
5.0
Besides the price per month, everything was excellent.
Nathan T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Adam C.
|
First Impressions
Clasificación:
1.0
I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.
Ryane S.
|
First Impressions
Clasificación:
5.0
GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish
Steve M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ixia H.
|
First Impressions
Clasificación:
1.0
My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof
ISMAEL R.
|
Overall Experience
Clasificación:
5.0
Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment. I haul Saved the day
Hans D.
|
Overall Experience
Clasificación:
5.0
Very easy and convenient
Corinne S.
|
Overall Experience
Clasificación:
1.0
They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.
evelyn g.
|
Overall Experience
Clasificación:
3.0
units need lights . Cant see inside without flashlight.
Mary C.
|
Overall Experience
Clasificación:
5.0
Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.
Katie H.
|
First Impressions
Clasificación:
5.0
Gracias
Ludmila C.
|
Overall Experience
Clasificación:
1.0
Wrong storage unit given other than what was reserved & customer service was lacking
zachary s.
|
First Impressions
Clasificación:
5.0
Truck was new so everything worked. Staff was excellent. The time I went
ISMAEL R.
|
First Impressions
Clasificación:
5.0
was fast and easy too move in thank you
William E.
|
First Impressions
Clasificación:
5.0
Nice people that makes it nice for me.
John O.
|
Overall Experience
Clasificación:
5.0
Excellent Manager
Gerry B.
|
Overall Experience
Clasificación:
5.0
Good service your system is poor
daniel p.
|
First Impressions
Clasificación:
5.0
the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything. She was awesome
arthur d.
|
First Impressions
Clasificación:
5.0
Clean and secure!
DAVID H.
|
First Impressions
Clasificación:
1.0
I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.
Jacqueline D.
|
First Impressions
Clasificación:
5.0
The units were clean and they have gutters so if it's raining your stuff doesn't get wet when you open the doors. Little on the high side for cost.
cynthia h.
|
Overall Experience
Clasificación:
1.0
The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.
Ralph C.
|
First Impressions
Clasificación:
4.0
Easy access to storage area
Jody J.
|
Overall Experience
Clasificación:
5.0
Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha
ricky t. | Reservación
Clasificación:
3.0
NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL
CHET O.
|
Overall Experience
Clasificación:
5.0
I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call
Heidi S.
|
Overall Experience
Clasificación:
4.0
HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE
CHET O. | Reservación
Clasificación:
5.0
good
Christopher P.
|
Overall Experience
Clasificación:
4.0
Friendly and helpful
Curtis M. | Reservación
Clasificación:
5.0
Fantastic experience
Jessica V.
|
Overall Experience
Clasificación:
2.0
There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso
Jennifer L.
|
Overall Experience
Clasificación:
1.0
Your "President " Jerry Ouilettte should be ashamed to employ Greg Bonneau in a managerial position. Greg is rude, sarcastic and cares nothing about customer problems. Unit full of rodent droppings.
Irene M.
|
Overall Experience
No se han enviado comentarios para esta ubicación.
