Comentarios del cliente para U-Haul Moving & Storage of Westerville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Westerville

Grado total:

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Richard C. en

Grado:

El cliente no dejó un comentario.

Charles O. en

Grado:

I originally reserved the trailer at Sandalwood Market 5461 Sandalwood Blvd Columbus Ohio 43229 . Went there at my schedule time and the gentleman working there said they had no one to help me. This Market seems a little shady to me . Went to the Morse Road store and Karen helped me with problems. Feel free to contact me at 614-774-6051 Thanks Charles Olmsted

Patrick D. en

Grado:

El cliente no dejó un comentario.

Bruce R. en

Grado:

El cliente no dejó un comentario.

Meghann M. en

Grado:

They had my truck available but the black door was frozen shut. At the time we weren’t sure it was frozen, just that it wasn’t open. When I called to ask for help, the woman told me to just use a lot of strength or a crow bar. I’m 7 months pregnant and didn’t have tools with me. This should be checked prior to allowing customers to leave the site. She also didn’t apologize for the inconvenience— very much made it feel like my problem during my two hour rental.

Mariah P. en

Grado:

El cliente no dejó un comentario.

Ellice P. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.

Smith M. en

Grado:

U perfect

stephen R. en

Grado:

El cliente no dejó un comentario.

Ada R. en

Grado:

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Bruce R. en

Grado:

El cliente no dejó un comentario.

Roberta T. en

Grado:

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

MIRANDA S. en

Grado:

Everything went very smoothly and the staff were friendly and efficient.

Hollie J. en

Grado:

Your staff have the personality of a wet mop

James M. en

Grado:

El cliente no dejó un comentario.

Abdinasir B. en

Grado:

El cliente no dejó un comentario.

Alma O. en

Grado:

El cliente no dejó un comentario.

ram A. en

Grado:

El cliente no dejó un comentario.

Belkacem S. en

Grado:

El cliente no dejó un comentario.

Carrie W. en

Grado:

Everything was great!

Christopher H. en

Grado:

The passenger seat smelled really bad according to my wife.

Michael H. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

El cliente no dejó un comentario.

Glen P. en

Grado:

El cliente no dejó un comentario.

Warsan A. en

Grado:

El cliente no dejó un comentario.

Sequoia B. en

Grado:

One of the women working there was very unprofessional and rude but the two other women I encountered there made up for it. They were very helpful and had great customer service!

Fathi J. en

Grado:

El cliente no dejó un comentario.

Kevin H. en

Grado:

El cliente no dejó un comentario.

Brandon G. en

Grado:

El cliente no dejó un comentario.

Moti R. en

Grado:

El cliente no dejó un comentario.

Keith A. en

Grado:

El cliente no dejó un comentario.

Denise H. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Mouhamed M. en

Grado:

Amazing

Scott L. en

Grado:

Shannon, the clerk who scheduled my vehicle in the beginning was fantastic! She was quick, thorough and very efficient. When I returned the vehicle, she met my concerns with professionalism, contacted the proper supervisors, made out a detailed report and gave me an incident number for my records. The store was closing and she and her other desk clerk kept saying they were pleased to stay over to help a repeat customer. She took a bad situation and saved a customer for the future. I hope she receives the proper praise for a job well done on both ends of the experience. I have rented well over 75 U-hauls over the decades and I was prepared for this to be my last. This clerk made it known that my concerns were important to her and that U-haul would see to it that my concerns were taken care of. Let's see if anyone else does

Burton W. en

Grado:

El cliente no dejó un comentario.

Clayton F. en

Grado:

El cliente no dejó un comentario.

Ann Faith A. en

Grado:

Excellent customer service

Charles S. en

Grado:

El cliente no dejó un comentario.

Bill S. en

Grado:

My truck was left on the lot 4 hours after I had rented it (was not after hours). However, it wasn't checked in until the next day and I was charged for an extra day. I called customer service to correct the error. Also, the app is not very user friendly- the main issue is entering your date of birth- it requires you to scroll which is very time consuming- I am over 50 and it took a long time to do it since you can't just enter the date manually! I didn't use the app as a result!

Carrie W. en

Grado:

El cliente no dejó un comentario.

Cheyenne P. en

Grado:

El cliente no dejó un comentario.

Sylvia M. en

Grado:

The entire encounter was fine until I seen my receipt and seen that I was charged $21 extra from dropping the truck off at 8:30 pm (after hours) which was before my 1:00 pm expected drop off time. I probably will not use Uhaul again

Rod H. en

Grado:

El cliente no dejó un comentario.

Bj G. en

Grado:

El cliente no dejó un comentario.

Gordon H. en

Grado:

Need to speed up the checkout process. It seems like it is taking too many steps to move customers along, so the lines back up and it ends up being a long wait, and process.

Michael T. en

Grado:

I mostly did everything on mobile device. Very convenient but took a little while, I guess because it was my first time. It will be more convenient and pleasing if approval wait time is at least 10 min or less. But everything else was awesome.

Kyle G. en

Grado:

Drop off done after hours requiring use of a website. My cel signal was not terrific. Location services had difficulty verifying location. Had to use cel data to download an app which ultimately worked out. Not thrilled with the drop off procedure or with the app/web service. Alternative is to charge me more money so that a person could take care of it the next day -- well, I am not interested in being charged more. Relying on internet and location services is a bit dumb -- tech fails all the time. This could have been a bigger headache.

Jory S. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

El cliente no dejó un comentario.

rachel S. en

Grado:

El cliente no dejó un comentario.

Ebony W. en

Grado:

Transmission on truck is going out truck would not shift gears and gas tank wasn’t on a half of a tank when I got it so I shouldn’t have to pay 24 dollars for gas

Nathaniel T. en

Grado:

The customer service here is excellent. My rep got me out and on my way in no time flat and I was able to move everything into my new home before bedtime. I will definitely rent here again.

Liban A. en

Grado:

Better costumer service

Joel B. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Patrick S. en

Grado:

El cliente no dejó un comentario.

Gerald E. en

Grado:

El cliente no dejó un comentario.

Celia E. en

Grado:

It is very rare that I need a uhall truck. Tonight I rented one for approx. 3 hours to move some furniture. The initial rentingnif the vehicle was fine. But, the driver pulled the truck around and then returned to the office. He didn’t explain that I needed to use the link that was sent to me to take pictures and start the rental process. Additionally, when I returned it took way way way too long to return the keys and vehicle. I had to log on to uhall, create an account, take pictures along the way, turn my location services on, on my phone, start the truck back up and take pictures of the gas and mileage, .... the problem?? I have an older phone. And, it was dark outside and I was the only one standing outside trying to check out after hours. It must have taken me 30 minutes to create an account, load all documents, and answer all questions. I was very frustrated with the process. You have to do better for those who are not Teechy and have older phones. #fail!

Sushil K. en

Grado:

El cliente no dejó un comentario.

Larry A. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

El cliente no dejó un comentario.

CHRIS F. en

Grado:

El cliente no dejó un comentario.

Millroy S. en

Grado:

It took longer to use the app thank you stand in line which is ridiculous.

Evans S. en

Grado:

Your staff at this location are rude and unprofessional.

deborah B. en

Grado:

Great experience, definitely will use this location for my next move. Staff very helpful and courteous.

Joe R. en

Grado:

Very convenient drop off system and helpful staff

Timothy L. en

Grado:

El cliente no dejó un comentario.

Matt H. en

Grado:

I returned the equipment but the personnel never checked my equipment back into the system as returned. I was fortunate that I caught this a couple days after my return and didn't get charged additional.

Charles C. en

Grado:

Drop off was complicated as a do it yourself.

Alex I. en

Grado:

Trailer light did not work, it was not clean inside, I was not given proper directions on how to properly drop off and was then unjustly over charged.

Kacey H. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

El cliente no dejó un comentario.

Erin S. en

Grado:

El cliente no dejó un comentario.

Willena M. en

Grado:

El cliente no dejó un comentario.

scott M. en

Grado:

El cliente no dejó un comentario.

Edward K. en

Grado:

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Edward K. en

Grado:

El cliente no dejó un comentario.

Seth N. en

Grado:

El cliente no dejó un comentario.

Anthony D. en

Grado:

Everyone is as helpful.

D'Aaron G. en

Grado:

Took awhile to get assistance, but the trailer was in good condition.

Toni H. en

Grado:

El cliente no dejó un comentario.

Tommy K. en

Grado:

El cliente no dejó un comentario.

Pamela B. en

Grado:

El cliente no dejó un comentario.

NATHAN O. en

Grado:

Where to start.... 1) The truck from the check in photos was completely different from the truck they pulled up. Damages were so severe on this thing, to include parts barely hanging on the sides. 2) Needs a 4 wheel alignment, the steering wheel is cocked at a 70 degree angle when going straight. 3) The horn did not work. 4) The entire truck would violently shake when going over 50 mph. This whole thing was just plain unprofessional and dangerous. I think it's time to retire that truck, it has 135xxx miles for Christs sake!

Herbert B. en

Grado:

El cliente no dejó un comentario.

Trisha W. en

Grado:

El cliente no dejó un comentario.

Shayne W. en

Grado:

El cliente no dejó un comentario.

Kyla W. en

Grado:

The online drop off is ridiculous. I tried to drop off early they told me I had to do it online to avoid after hrs charges. I registered my email and it never let me pick drop off, I kept trying to get me to make a reservation. The people inside wouldn’t do it early and I couldn’t get online accomplished, I ended up being late for work.

ANN A. en

Grado:

You do have an excellent customer service , keep up your good work ,so we can introduce our friends or family to come and do business with you great job thank you .

Lloyd J. en

Grado:

El cliente no dejó un comentario.

Roderick G. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

Brandon C. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

Check tire pressures before connecting trailer

Michael W. en

Grado:

El cliente no dejó un comentario.

Sylvia K. en

Grado:

El cliente no dejó un comentario.

Alex D. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

The early check in via my cell phone worked well. It took about 20 minutes and I was on my way. Awesome!

Samuel O. en

Grado:

El cliente no dejó un comentario.

miyoshi M. en

Grado:

The customer service experience wasn’t a pleasant one.The black young lady was extremely respectful and trying to help but the manager did not care for the customers needs. She was rude I would not recommend this location to anyone.

Yvonne W. en

Grado:

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

lori f. en

Grado:

Very attentive, knowledgeable staff. Highly recommend

Som M. en

Grado:

Good

Brittaney T. en

Grado:

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

lori f. en

Grado:

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

Nancy K. en

Grado:

Handled our needs.

mark z. en

Grado:

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

Joshalin O. en

Grado:

I wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Kenneth K. en

Grado:

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Denise P. en

Grado:

The staff were amazing. Storage units need some repair

Albert S. en

Grado:

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.

Angela Lynne D. en

Grado:

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Deanna D. en

Grado:

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Heather C. en

Grado:

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

Watesa W. en

Grado:

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

CARVER E. en

Grado:

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

Jocelyn w. en

Grado:

No

Patricia L. en

Grado:

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

Herschel B. en

Grado:

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Bridget M. en

Grado:

Great communication.

James B. en

Grado:

Great service at this location. 5th Ave-not so much

Tony M. en

Grado:

Helpful staff.

Jessica S. en

Grado:

This experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.

glenda f. en

Grado:

On

Melinda D. en

Grado:

We did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.

sarah l. en

Grado:

Could have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...

Tony M. en

Grado:

Wait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.

sharon h. en

Grado:

Horrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.

Nadine O. en

Grado:

I was able to get what I needed. The desk was well staffed.

RENOR J. en

Grado:

Rip off facility.

Christina H. en

Grado:

nice place

Maura N. en

Grado:

It is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there’s always a long wait.

Moe O. en

Grado:

Good speed, Quality and Customer service