El cliente no dejó un comentario.Michael A.
Customer Reviews for U-Haul Moving & Storage of Westdale
Cedar Rapids, IA 52404
(@ Westdale Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICHARD W.
El cliente no dejó un comentario.Jim G.
El cliente no dejó un comentario.Zack K.
Had a mix-up on the trailer during our pick-up. We were originally given a on-way-trailer. Had to go back to the store and exchange it for a different trailer. This added a delay to our schedule. Other then that, our experience was good!Rick S.
I was disappointed in the engagement. I had to travel from the original location in Iowa City to Cedar Rapids to pick up the trailer. The trailer should have been transferred to Iowa City for me, the customer. The trailer I booked was not available, but U-Haul did give me a larger trailer for the same cost. Lastly, I was billed and my CC charged for items I did not order and it took several days and phone calls to get this taken care of. However, the staff at both locations and the customer service person at the order store were all very nice.Gerald A.
Mislead on reaervation picking pickup and rope locations but uhaul kept changing this since it was a one way.. I called to verify status then I get a text saying in needed to pick the trailer 1-1_2 hours away . They sit on hold to get corrected. Was told I would get a call before 6 nighy before pickup but never happened so I had to call again.. Phone systems sucks many minutes on hold and transfer just so I could get my original request.. Pickup and drop people were polite . Very stressfulscott M.
El cliente no dejó un comentario.Joe B.
Team member was excellent. Friendly, informative and knowledgeable.Robert D.
Get a hourly rate after hoursâ€¦Doug B.
El cliente no dejó un comentario.Estefany S.
Address does not properly show up on google maps. Needs to be adjusted.Shannon R.
had to drive an extra 20 miles to pickup. found this out the morning of... equipment we ordered was not in truck.jonathan A.
UHaul customer service caused a lot of confusion. First, they called to tell me that the pick-up location was not specified (although it was in my confirmation information. Then, they called me me the night before my pickup saying the trailer I rented had to be taken out of service. Then I had to ask if they had a replacement that was the same size. They did, so what was the purpose of the call? It was unnecessary and left me with the impression that customer service did not know what they were doing. This is no reflection on my local pickup location.Mark P.
Nothing! Satisfactory from start to finish!micheal K.
El cliente no dejó un comentario.Lindsey H.
El cliente no dejó un comentario.wayne S.
I really appreciate what you're doing to keep your customers in top of your preoccupation. For now there is nothing to comment about your service because everything is great Will continue to be your best customer and ask as soon as possible we're in need. Again thanks for everything.GRACIA K.
El cliente no dejó un comentario.Justin L.
Probably the easiest and most positive U-Haul experience I have ever had. It was quick. The people were responsive and planful. They reached out to us ahead of time when a piece of equipment wasn't available and offered it to us at the same price. Previously (at other facilities) we would arrive and we were charged for equipment they didn't have even though it was pre-ordered...leaving us in a lurch. We have arrived at U hauls and they didn't have our truck, but we were charged. I appreciate this facility and will return here for sure.Kimberly M.
El cliente no dejó un comentario.steve L.
They were very accommodating and professional. Great service!Steve D.
Very nice and helpful.Teri A.
El cliente no dejó un comentario.Steve K.
This transaction was made very difficult by UHaul corporate and their procedures for scheduling equipment. My local vendor had the trailer I needed, but UHaul would not rent it because "it's part of a different fleet". (1 way vs. local rental). I had to cancel my reservation and create a new one at a different location. I was told that if the closer location had not rented the trailer I needed the day before I needed it, they would change my reservation and schedule the original trailer. The day before my rental, I was informed that my reservation was sent to a Corporate UHaul store because the 2nd trailer wasn't available. I was told that I could not rent the original trailer. The next day, I arrived at the Corporate location (which is an extra 20 miles away in another town), and they did not have a local rental trailer available and had to rent a trailer from the 1-way fleet. The manager at that location took my card for incidentals, but ended up renting the trailer to me for free after reviewing all of the notes and issues with my rental. All of the UHaul offices were very helpful, but put under unnecessary stress because of UHaul's policy on 1-way vs. local rentals. The location I wanted to rent from is just over a mile from where I needed the rental. The second location is just over 8 miles. The Corporate location is just over 20 miles. This whole scenario could have been avoided, but instead cost me extra gas, and several hours of drive, phone and counter time to rent from your company.Jason R.
El cliente no dejó un comentario.Rainsford B.
I was in line at 8:00 am to pick up my rental. There was one customer in front of meâ€¦ 2 phone calls after him and 25 minutes later I was helped. Put calls on hold! The girl was very friendly thouâ€¦ I was just on a very tight schedule.AMY L.
I couldn't get the check-in app to work, but the gentleman checking it in did it very quickly and effciently. He was very friendly and helpful.Kyle G.
El cliente no dejó un comentario.ELIZABETH G.
I did the online check in thinking it would save time when I arrived, but they asked me to go through the same questions once I arrived and I had to pay again, despite having the credit card loaded from the online checking. This seems like a UHAUL corporate issue, not a location specific issue.Dustin K.
El cliente no dejó un comentario.Talika W.
I was double booked on a truck and check in time changed. When I called to see why they said a truck went down. I volunteered to driver to a further location so myself and the other person renting would not be impacted as long as the additional miles were taken care of and was told they would be. The miles were not taken care of and the store was not assisting, they dropped the mileage rate but that didn't even come close to covering it my lost $. No solutions, person I was dealing with was nice but didn't know what to do with this issue, manager didn't seem like she cared to help, and I should be greatful for what she was able to do. Ultimately At the end they lied to me. Some number they called told him to process the payment and they would fix on their side to get ride or me, which they did not. Truck was also dusty on outside and in the box. Cab area was good.STEVEN L.
The whole experience was fast and painless. I'll definitely be coming back to this location and Uhaul in generalJeffrey W.
El cliente no dejó un comentario.Gary R.
U-Haul corporate computer system went down while I was there. Took a long time to get hitched up and on the road because of U-Haul corporate system failure. The staff were kind and apologetic, but it was out of their control to fix.Benjamin M.
The drop off location was not on the contract, when I originally placed the order I picked the drop off. At this location they told me to call the 800# and that took almost 45min just to get so.wone on the phone..Socorro G.
Listen to what the customer was saying.Michelle B.
El cliente no dejó un comentario.Murlaine M.
This was my third location , in one day, to pick up. First of all I had made a reservation for a 6X12 trailer. They had all of my car info. When I went to hook up, my car was no able to pull, as it was too small. The computer said it was able to pull. Then I was sent to another Uhaul facility to get a 10' truck and dolly, but my car is a Subaru, and can't be pulled by a dolly, even though dispatch had all my car info and sent me to this location. I then went to a third location and got a 15' truck and dispatch had reserved a dolly again, but I can't use a dolly! I had to drive to another location the next day, 30 minutes away, to get a car transport and they had trouble with the reservation!!!! Finally got the car transport connected and had to drive back to get my car. The young man at the Edgewood store was very nice and helpful!!! This was a messed up day!!! It added to the stress of moving!!!!Julia V.
Janet does a great job running this locationKent F.
The local U-Haul locations are great, the national level makes renting a truck difficult and needlessly frustrating. I had to reserve and confirm at two separate locations only to end up at a third location. The first reservation was made in person and I was not informed about the 30+ mile change for two days. Better communication between the national and lical levels would be a huge improvement.aaron T.
El cliente no dejó un comentario.Jill O.
The employees onsite did a good job, but could have used an additional employee or two to help with the Saturday morning rush.Steve C.
El cliente no dejó un comentario.Carolyn C.
The system was slow, which created a long queue.billy N.
El cliente no dejó un comentario.kadhum A.
Took almost 45 min past my reservation time due to damaged trucks and issues with them. They will not return emails or messages. They will not honor the â€œ$50 reservation guaranteeâ€ or address the multiple safety violation issues with the truck. 1st truck assigned to me was so badly damaged on the driver's door and fender you cannot open it without the door springing back and hitting you. The door seam and fender are crushed so opening the door causes the fender to be shoved in. This adds a spring tension so as soon as you let go of the door, it swings at you shutting. I refused this truck for the condition it is in. The 2nd truck didn't have all the damages marked with the X, and there was a black box and wires resting on the brake pedal. How are you supposed to drive with wires hanging down in the way of the pedals and a box the size of your hand laying on the brake pedal? I had to have them tape it up under the dash out of the way of the brake pedal to even be able to drive it. Because of the issues I was now 45 min behind schedule. This 2nd truck should have been returned and a 3rd one issued. The drivers mirror could not be adjusted. The employee even tried and could not get it to move. So I was looking back at the driver's door and box corner. I could not see down the side of the truck or traffic so I was blind. I only have the very small spot mirror to use as a review mirror. The steering was junk. It swerved back and forth, left to right, every 20 feet. You had to keep moving the wheel to try and keep it in its lane. At highway speed you were having to move the wheel a good 5-7 inches back and forth every few seconds and you still would go into the shoulder and into other lanes. The engine power was almost nothing. Getting onto the highway I could not even reach the min speed by the time I had to merge. With the mirror issue, steering issues, and lack of power I almost got hit by a semi as I was merging. Using a small 4â€ mirror and trying to focus on a parabolic mirror and fighting the steering and trying to get up to speed resulted in a semi forcing me completely onto the shoulder. If I would not have taken the shoulder I would have collided with the semi. Later after loading items I was over heated and turned on the AC. The AC didn't work. It would only run about 2 mins and shut off. So I had to drive out of my way to a gas station to cool off. This added miles and fuel usage. The odometer was also not correct when I left Uhaul. I took a pic and could not get the upload link to work. Maybe it was because of getting multiple links from changing trucks. I informed the employees at the time of return. They didn't care about any of the issues. I was told a manager â€œmight or might not call youâ€. Really? After saftey issues and other issues and you can't be bothered? I emailed Uhaul and still have not got a response. The truck should not be on the roadway. I am looking into who (DOT or whoever) to report the trucks conditions to have them pulled off the roadway until they are fixed. This uhaul place will get someone killed. To use the mirror you have to have you chest touching the steering wheel leaning forward all the way so you head is over the wheel. So the few times I tried that, while driving and having to fight the steering wheel, I sprained my lower back. This location could not care any less. So if you want broken down trucks that are not safe to drive and don't even have working mirrors, go to this location. Bring along you duct tape to tape things hanging down in the way of the pedals as well. If you don't care about uncontrolled swerving out of your lane every 20 feet, go with their trucks.mike L.
Guy come out, looked over my return and said everything was good. Asked everything go well and I answered it did. GraciasRichard S.
Van ran great and the people that work in Westdale location are wonderful!Stacy M.
See aboveRANDY L.
El cliente no dejó un comentario.Pam S.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.tracy K.
The check engine light came on a few hours into our trip and we stopped at an AutoZone to have a diagnostic run (P0335 ignition coil E random misfire detected). We called U-Haul roadside assistance to let them know. The check engine light then went off the rest of day 1 and all of day 2. On day 3, it came back on and was still on when we returned the truck. One of the cup holders was broken, but other than that it was a good trip. We got what we needed to get where it needed to go.Julie Q.
Car trailer had no brakes. And kept slamming into my truck. Had a bad vibrationJerry H.
reserved a covered trailer (6X12); was ready when I had it reserved. The employee helped me hook it up and placed the moving blankets in the trailer for me. Drove through heavy rains and flooded roads and all the contents remained dry with no issues.Kerry K.
Everything was great!!!Bev H.
Everything was great.Roger R.
El cliente no dejó un comentario.Loren D.
El cliente no dejó un comentario.CURTIS J.
El cliente no dejó un comentario.DANIEL B.
I reserved a small utility trailer. That was easy, but then the cart is auto filled with blankets, boxes, and moving supplies that you must decline over and over. Finally, you enter the credit card information and complete the reservation. However, when I arrived at the pickup location, I had to answer the same questions and provide my credit card again. I thought the reservation and checkout was too long for a simple utility trailer.Jeffrey A.
I was not happy with the fact that although I was charged for a whole month and did not use the whole month I received no money back. I wont use them againSusan L.
A lady that helped me at the counter was very rude very honest very unacceptable will not be returning to this locationKevin T.
El cliente no dejó un comentario.Lori G.
El cliente no dejó un comentario.Scott E.
The packers were the problem 3 of the heavy-duty plastic tubs were smashed the lids and sides were crushed. The boxes purchased at Uhaul were broken with big holes in them along the sides and bottom. The items shifted in transit.Susan K.
El cliente no dejó un comentario.Bruce J.
U-Haul service representatives were polite, helpful and competent. Utility trailer was serviceable for the intended task. Administrative duties needed to process outbound aspect of the rental was a bit tedious, return process was more streamlined.Charles S.
El cliente no dejó un comentario.Beth S.
El cliente no dejó un comentario.Elvin P.
Your staff at Westdale Mall location was INCREDIBLE! Wonderful people that took care of all the customers in a timely, organized, professional and courteous manner! It was a pleasure to watch them work and help many customers. I was very satisfied and happyRandy A.
The door was not operating very good. The crew at this location took car of it for me and made it right for me. Especially Janet!DANIEL C.
I thing. This was a great experience from start to finish. Really made our move across country so much easier and affordable.Ryan R.
The item I rented was nothing less than filthy. The previous Renters never bothered to return the item clean prior to turning it in. I do expect a much,-warranted refund.DarrylJerome W.
Your customer service had us on the phone for 1 hour and 45 minutes without a resolution. We tried to drop off the vehicle and the app would not work as the contract was under my father's name but I had checked it out as the driver with my phone and credit card. Three different agents could not help us and we were on hold over 1 1/2 hours. Totally frustrated, my wife and I finally decided to drop off and work on the checkout issues later. It wasn't until we got at the location that we had the better url for checking as the driver. At that point it when well. It would be better to have the correct url stated in the IVR, written on the contract and in the app. All those indicated and focus on the contract person and not the driver. If it had, we could have dropped it off several hours earlier. We may have even gotten there by closing.... but it would have been super close. Customer service after hours would rate 0 stars. Other wise it was a nice vehicle.Edward K.
They gave away the truck assigned to me and took days to straighten out the discrepancy and they were impossible to get a hold of. The manager Janet was the only one who could straighten it out and she never called me back.Linda C.
Tried to do the self service pickup, but the extra products including moving blankets and moving dolly were not provided. Required that I go back inside and wait in the line to ask for help, ended up adding another half hour to the pick up process to get the additional gear. After that was provided the young man that provided the equipment required us to go back inside again so they could confirm our credit card went through even though it was already approved in the app. The reason was they've had computer issues. Didn't appreciate having to go back into the facility twice for those reasons and when it should have been a straight forward self pick up process via the app.Jeff C.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Thomas W.
Great staff, very friendly and helpfulHarry G.
El cliente no dejó un comentario.William D.
The staff went the extra mile to ensure everything was in good working order understanding I had a long trip planned. Will definitely rent from them againAmy F.
El cliente no dejó un comentario.David C.
The staff was super helpful in finding me the space I needed and It ended up being a great locker, amazing what 5 more feet will do for you.leah b. | First Impressions
Nothing it was very comfortable experienceKevin H.
was charged for a dolly, but was never provided with one. I would like to be refunded for it.Logan S.
People there are always friendly and very helpful.Angie W.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Allen K.
El cliente no dejó un comentario.Todd H.
Great servicesdavy N.
Very good too!David S.
El cliente no dejó un comentario.KATHLEEN F.
El cliente no dejó un comentario.Phillip H. | Overall Experience
El cliente no dejó un comentario.Bailey F.
El cliente no dejó un comentario.Tiffany L. | Overall Experience
Steering wheel was very dirty. My hands were black after driving a couple of miles. There were oil stains and dirt on all the frequently touched surfaces which was not easily detected in the precheck. The exterior of the truck was covered in mud and dirt, hiding any possible damage before taking possession. At the service desk, they were understaffed and the clerk was trying to help 3 customers at the same time and was unable to successfully attend to anyone with acceptable customer service. Finally, everyone was dragging their feet and had no answer of urgency whatsoever to help customers.Thomas L.
El cliente no dejó un comentario.NELS F. | Overall Experience
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Cheryl A.
I don't think there is anything else you guys were great!alan H.
El cliente no dejó un comentario.DEAN A. | First Impressions
El cliente no dejó un comentario.Brandon N. | First Impressions
Storing with uhaul was amazing but the main girl that answers the phone needs an attitude check.jake k. | Overall Experience
Unit was not accessible, door latch was jammed. Unable to unload my truck and was told the only person who can fix the door is at lunch and would have it fixed in the next hour. Came back two hours later and still no access. The clerk said everyone was busy and not able to fix the door, even though the general manager and three uniformed employees were out by the main entrance smoking the entire time. Makes absolutely NO sense, this was not a result of a lack of employees but a result of laziness. Wasted an entire day dealing with inept employees and obviously management, and still do not have a rental unit to unload my truck.DAVID C. | Overall Experience
El cliente no dejó un comentario.Tre W. | Overall Experience
El cliente no dejó un comentario.Wayne P. | Overall Experience
The staff was very helpful.Richard S. | Overall Experience
El cliente no dejó un comentario.christine s. | First Impressions
It may be helpful to have at least 2 people available at the desk. I waited over 15 minutes to ask a question while hearing 2 people talking and laughing just out of view. They can all hear the door ding when opened so they know there is more than one person in the store. Overall experience was what I needed at the right time. ¡Gracias!Theresa f. | Overall Experience
El cliente no dejó un comentario.Jordan F. | Overall Experience
No one's perfect!LESTER P. | First Impressions
El cliente no dejó un comentario.Nicholas K. | Overall Experience
Service was good and all ... Clean building and equipment is great ... But the guy at the counter seemed nervous and I was there for about an hour waiting for him to figure out what he was doing ... He was not very knowledgeable about how to rent equipment... But I would return to this locationBobby M. | First Impressions
El cliente no dejó un comentario.Lisa E. | First Impressions
El cliente no dejó un comentario.TIMOTHY C. | Overall Experience
The staff did not show me how to use the access card so I figured it out myselfCrystal H. | Overall Experience
The guy who waited on me was very courteous and helpfulAmy P. | First Impressions
I was very impressed! David LarisonDAVID L. | Overall Experience
El cliente no dejó un comentario.Teresa C. | Overall Experience
El cliente no dejó un comentario.Rashid V. | Online Move In
El cliente no dejó un comentario.IsaacTeye N. | First Impressions
All staff have been so friendly and helpful. When I couldn't figure out how to get in with card, they took time to go with me and showed me how. Yesterday they helped me find an additional unit right across from original. When I went to switch stuff around, the staff cleaning units were friendly. It is not often that you get genuine customer service anymore. Thank you for providing.Vicky B. | First Impressions
El cliente no dejó un comentario.Richard S. | First Impressions
Unit was locked when we arrived even after 4 phone calls and sending someone to obtain the unit. Arrived after hours unit locked. Called in the am assured by Drew it was now unlocked and available. Arrived 45 minutes later it was still locked! Talked to go she said people make mistakes i agree but Drew blatantly lied. She had me on hold 5 minutes while she went to see why their lock was still on it and then assured me it was unlocked! Don't trust her one bit.Tim H. | First Impressions
El cliente no dejó un comentario.JUSTIN N. | First Impressions
El cliente no dejó un comentario.Brandy L. | Overall Experience
El cliente no dejó un comentario.Monica B. | Online Move In
El cliente no dejó un comentario.Robert S. | First Impressions
El cliente no dejó un comentario.suzanne G. | First Impressions
Good experience, friendly staff. Good experience.jerry j. | First Impressions
El cliente no dejó un comentario.JACK F. | Overall Experience
El cliente no dejó un comentario.Zendra R. | First Impressions
I have rented Car Trailers before and now this Unit. Dru has helped me several times and I have always been impressed with Her. Professional and courteous, she is a valuable asset to U Haul. David Larison, Major US Army Retired.DAVID L. | First Impressions
Very nice and helpful staff... very busy but they handled it all so well!Jenny H. | First Impressions
El cliente no dejó un comentario.JACK F. | First Impressions
Staff was not helpful at all. They initially gave us the wrong sized unit and would not even come to look at it. It took hours for us to even get into the right one. The staff also continuously took calls while they were helping us at the counter.TYLER K. | Overall Experience
El cliente no dejó un comentario.Kim W. | Overall Experience
El cliente no dejó un comentario.Mark F. | First Impressions
El cliente no dejó un comentario.GREGORY R. | First Impressions
El cliente no dejó un comentario.Andy F. | Overall Experience
Liked U-Haul offers climate control and that the units are alarmed. Nice to see carts available to move items into you storage unit. There was plenty of room to back up a truck and trailer into loading area. Staff was friendly and helpful. The only issues I noticed was a truck parked in the loading area for a long period of time that was not actively moving items to and from a unit. I believe this to be a loading area and not a parking garage. The center overhead door was not working to loading area. The restroom facility I used had one toilet that would not flush and there was no soap in the dispenser. Those 3 minor things I mentioned did not affect my decision for my rating. Thanks.Garry I. | First Impressions
El cliente no dejó un comentario.Brittney H. | First Impressions
Everything was good but I got robbed on my rentalJOHN H. | Overall Experience
Too expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.Drew C. | Overall Experience
Pleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.Shane M. | Online Move In
The staff were great!Linda R. | Overall Experience
The storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I'm very disappointed and had to spend more than I should have and more than what I was told.Rachel B. | First Impressions
El cliente no dejó un comentario.Greg P. | Overall Experience
El cliente no dejó un comentario.REBECCA B. | Overall Experience
staff is very friendly and helpfulTRACY W. | Overall Experience
El cliente no dejó un comentario.Hannah W. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.Kimberly B. | Overall Experience
El cliente no dejó un comentario.Logan N. | Overall Experience
Love the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lotJennifer F. | First Impressions
El cliente no dejó un comentario.Don K. | Overall Experience
El cliente no dejó un comentario.Jacob W. | Overall Experience
The only issue was truck rental. ND THEN THE LADY WAS RUDEBrian F. | Overall Experience
El cliente no dejó un comentario.Daphne C. | Overall Experience
The new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.stew r. | First Impressions
El cliente no dejó un comentario.Sarah V. | Overall Experience
A remember one time, excess waiting at the desk area, but generally well taken care of when someone was available. I imagine it is an uncommon issue.Thomas H. | Overall Experience
Excellent place. Excellent staff. Wonderful experience. No complaints.Michelle H. | Overall Experience
El cliente no dejó un comentario.LaKisha j. | Overall Experience
I wanted to see my storage room, and unload distance so the young lady sent me around the building to the second floor without a code to get in, so back to the counter. Then another young lady decided to help me, and took me thru the building and showed me my unit, not convenient. So she pick another one, sent me around the building to unload, and the doors was locked I couldn't get in. She said oh she forgot she would be there in a few minutes.After almost 2 hours there I just cancel my order and left.. No free month storage is worth being inconvenient this muchBENJAMIN C. | First Impressions
El cliente no dejó un comentario.Justin R. | First Impressions
El cliente no dejó un comentario.ALAINA R. | Overall Experience
El cliente no dejó un comentario.DYLAN R. | Overall Experience
El cliente no dejó un comentario.Sarah V. | First Impressions
El cliente no dejó un comentario.Greg P. | First Impressions
I called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very largeLuke H. | Online Move In
El cliente no dejó un comentario.tracy b. | Overall Experience
El cliente no dejó un comentario.Michael M. | First Impressions
Great service and friendly staff! Thank you!ALAINA R. | First Impressions
El cliente no dejó un comentario.Dan Z. | First Impressions
There was an issue with my reservation but, the local staff made the right decisions and took care of us.ROBERT S. | First Impressions
We arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.KYLE L. | First Impressions
Staff remembered me from the phone call and answered all questions. Everything went smoothly.Alan R. | First Impressions
Would be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaulMATTHEW B. | Overall Experience
El cliente no dejó un comentario.Lavenia C. | Overall Experience
El cliente no dejó un comentario.bret b. | First Impressions
More accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.Tricia M. | Online Move In
The price for a small one $85 dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long alsoStacie B. | Overall Experience
Small elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at allGIOVANNI A. | First Impressions
El cliente no dejó un comentario.Harold T. | Overall Experience
El cliente no dejó un comentario.Karen F. | First Impressions
It took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.Gabriel L. | First Impressions
El cliente no dejó un comentario.REBECCA B. | First Impressions
Thank you for the wonderful experiencegary d. | First Impressions
The manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.Tony B. | Overall Experience
El cliente no dejó un comentario.LISA H. | Overall Experience
El cliente no dejó un comentario.Rachel M. | Overall Experience
El cliente no dejó un comentario.Jolynn B. | Overall Experience
Keep up the great work and still friendlyTheodore P. | Online Move In
El cliente no dejó un comentario.Salifou Z. | Overall Experience
Thanks for the great service!!jim d. | First Impressions
clean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.Gary L. | Online Move In
El cliente no dejó un comentario.Logan N. | First Impressions
El cliente no dejó un comentario.COURTNEY S. | First Impressions
Many thanks to the management. We hope to do another business with the management.Darius N. | Overall Experience
El cliente no dejó un comentario.william d. | Overall Experience
El cliente no dejó un comentario.DAVID S. | Overall Experience
El cliente no dejó un comentario.Phil M. | First Impressions
I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!Lu Ann P. | Overall Experience
El cliente no dejó un comentario.Madison F. | Overall Experience
El cliente no dejó un comentario.Mark A. | Online Move In
I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!Brenda B. | Online Move In
I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.sherry g. | First Impressions
Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!Joseph W. | Overall Experience
El cliente no dejó un comentario.Wayd L. | Overall Experience
El cliente no dejó un comentario.jeff f. | First Impressions
All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.Jessica M. | Overall Experience
El cliente no dejó un comentario.tyanna l. | First Impressions
Everything great...Randall W. | Overall Experience
El cliente no dejó un comentario.Tracy H. | Overall Experience
So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.judy f. | Overall Experience
El cliente no dejó un comentario.Lu Ann P. | First Impressions
We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!Heather A. | Overall Experience
El cliente no dejó un comentario.John S. | Overall Experience
El cliente no dejó un comentario.Maren and Bruce T. | Overall Experience
You’re the bestFidel T. | Overall Experience
the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.Jesse J. | First Impressions
Like the features of having interior climate controlled storage and security of alarm system.Carl B. | Online Move In
This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.Samantha C. | Overall Experience
Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.Daniel R. | Overall Experience
Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.judy f. | First Impressions
El cliente no dejó un comentario.alicia d. | Overall Experience
El cliente no dejó un comentario.DAVID S. | First Impressions
El cliente no dejó un comentario.janice w. | First Impressions
Great customer service. And care for the customer needsLarry Y. | First Impressions
El cliente no dejó un comentario.Gregory P. | Online Move In
El cliente no dejó un comentario.Tyler M. | Overall Experience
El cliente no dejó un comentario.Amadou B. | First Impressions
Very efficient and friendly employees makes your location stand out.Jerry B. | First Impressions
El cliente no dejó un comentario.Sarah P. | First Impressions
Drive in bays are awesome!!Robert G. | Overall Experience
El cliente no dejó un comentario.laura s. | First Impressions
Very polite personnel. Knowledgeable and helpful. Love this place!!Paul T. | Overall Experience
El cliente no dejó un comentario.karom m. | First Impressions
El cliente no dejó un comentario.Michael T. | Online Move In
Janet is very professional, And the way she conducted herself and made us feel welcomechrista j. | First Impressions
Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet's "Amazing" hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safeandrei T. | First Impressions
Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.Jan J. | Overall Experience
The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!Adam K. | First Impressions
I would tell friends they are good to there customersFloyd B. | Overall Experience
El cliente no dejó un comentario.Floyd B. | First Impressions
El cliente no dejó un comentario.John B. | First Impressions
El cliente no dejó un comentario.Christopher S. | First Impressions
El cliente no dejó un comentario.Shannon D. | First Impressions
Had a really good experience. Will definitely be back. GraciasGeorge G. | Overall Experience
El cliente no dejó un comentario.Andrew J. | First Impressions
El cliente no dejó un comentario.John B. | First Impressions
Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! ¡Gracias!James J. | First Impressions
Great jobadult beverage s. | First Impressions
Servicios adicionales en esta ubicación
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