El cliente no dejó un comentario.
DERRICK R | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Westdale
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great location compared to the otherwise of town. Very clean, organized, front desk folks had their shit together.
KENJAMIN AVery disappointed in the entire situation and experience
Michelle BWhile dropping the trailer off, I complained about the lack of customer service, as I was told to drop the trailer off at a location further from my home than planned, a day earlier, and at additional expense to me. The representative showed no interest in my concern, and when I mentioned that she didn't seem to care, she just grunted at me. I even coached her about unplugging the trailer wiring by the plug instead of the wires, which could possibly damage the wiring. She only seems perturbed with me. She was anything but friendly or accommodating. Normally, I would have offered to help disconnect the trailer, but because of her attitude, chose to stand there and let her struggle with it herself. She didn't even bother to thank me for doing business with UHaul. Prior to this experience, all of my transactions with UHaul have been satisfactory. All in all, this was a lousy enough experience with UHaul to make me look elsewhere should I need to rent equipment again.
KURT SWonderful customer service! A+++
ELLEN MThe Cedar Rapids staff was friendly and helpful.
NICHOLAS KVery nice facility and easy to use. Needs another elevator pretty badly but aside from that it's perfect.
Daniel N | Online Move InThe alarms kept going off and the cops came and questioned me. Not cool!
MANDY P | First ImpressionsI wanted to take a moment to thank the U-Haul team for the excellent customer service today. The staff who assisted us with booking the truck were incredibly kind and helpful. I truly appreciate their support. If any of my friends or family ever need a truck for moving, I will definitely recommend your services. Thanks again for everything. I made sure to return the truck in the same clean condition as I received it. Wishing you all a Happy New Year!
KIRUHURA NShort staffed and equipment (trailer) had numerous marker lights out, 1 brake light out and 1 running light out.
DAVID PU guys are absolutely the best! Every time i rnt a trailer from uhaul, the process is always quick and convenient. Also very affordable. Customer service is always helpful and super nice!! Than you!
JESSE BI rent a storage unit from the westdale location every month and it is ALWAYS ready to go when i need it. The online move in process is very convenient and quick. It literally takes a minute. And when you arrive at uhaul, they even have a free lock in your unit. Their customer service is exceptional. They are very helpful and nice. I really would recommend giving uhaul storage of westdale a try next time you need a storage unit.
Bobbi K | Online Move In300 miles into my trip the front driver side trailer hub broke off and stuck me on the side of the road for 3 hours plus waiting for a replacement trailer. Jennifer the general manager was great to work with but the equipment needs to get serviced before taking on long trips.
TODD SIt would be nice to have more of your friendly staff at the counter because sometimes there's only one person working at the front desk. Otherwise, thank you for keeping the facility safe, secure, and clean; thank you for making it easy for me to access my U-box.
Ginnell SHuge, brand new facility. Well-organized and maintained. ALLLLLLLLLL you moving supplies you could ever dream you need, and then some. I only interacted with one staff member, but she was MOST helpful, SUPER friendly, and extremely efficient. I would definitely go back here!
COLLEEN OI like you guys you do great job for the customers. I'm really happy and thanks you.
ADAM MIn the winter have the employers start up the trucks before customers get in so they can be ready to go. 😊
FRANCES WGreat service
CHARLES DThe highest quality uhaul shop I've ever been to, which is many.
William TI like this location to rent trailers from- they always have the ones I need for whatever I am hauling. The best part is I can get a trailer on short notice through the app and I'm hauling cars, lawnmowers, lumber, you name it.
David OExcellent service no problems at all.
TODD LNice folks during pick-up and return!
GARY BWas only able to get out to the storage shed at 2am so probably tripped an alarm since it said can't access the system. But otherwise it was fine.
RYAN T | First ImpressionsAlways very helpful and friendly. Great place to store your things. Would definitely recommend.
Bobbi K | Overall ExperienceThat's really good. They took care of people and they make sure everything done well. I really like it and hopefully they give they keep the warm they walk like that so continue good job. May God bless you.
SAUREL J | First ImpressionsEasy drive up to return equipment
AJ LI was told I could drop this off anywhere but was then charged $40 to do so.
TRISHA HThey overcharged my rental
ANDREW AI pulled my things out of U-Haul storage after several Months of them not having access to a fork lift which limited the facility from performing service with the U Box. After speaking with the manager about what could be done I opened a storage account for 30 days under the free trial. At the close of the trial I called to see if the fork lift had been fixed and was advised no. I spoke with the same manager who was rude and couldn't recall our previous conversation and acted as if she didn't know what occurred previously. I decided to remove my belongings and would not recommend or do business at that location again. I've used U haul on several occasions and it will be a last option for me to use them again.
TAMMY C | Overall ExperienceI would not use this location, very poor management @ the Cedar Rapids IA Edgewood Rd location, still waiting on a storage fee refund. I unloaded two containers Oct-2-24 and two weeks later I was charged a storage fee, U-Haul had my empty containers in their possession for two week and on 10-15-24 they withdrew 85.55 for storage fees, my contract ended two weeks earlier. still waiting for a refund, no response from emails concerning my refund to date 11-21-24 strongly recommend U-Haul be avoided completely, very unprofessional business model.
STEVEN BI was asked to change my drop off location to here and was told i would be refunded $30 for the change. I have not recieved the $30 yet.
RANDALL CI hope you guys charged whatever customer had previously smoked in the truck I rented. The dash/console area underneath radio had ash/burn marks from where someone had tried to use it as an ashtray. I only needed the truck for a 20 mile move, but I could not wait to get out of this truck because of the smell...not to mention that I had to change clothes after using it as the smell stuck to me. The truck mechanically was fine for my application, but with the smoke odor I would not rent this unit out to paying customers. Again, hope the original smoker was charged. Staff were very friendly at both pick up and return!!
WESLEY JGeneral Manager was very helpful!
DONALD S | First ImpressionsPickup was dirty and inside smelled of cigarette smoke. Pickup worked fine for my needs.
DANIEL SStore Manager was very helpful!
SCOTT RHorrible experience.. picked up uhaul on Saturday morning. Guy just gave me the keys so I was left searching for a truck in the dark. As I was searching a very rude lady started screaming at me about looking at trucks as I was searching for mine. Apparently she thought I was stealing something. No apologies from her at all, she just talked down to me saying the truck was up the hill. Then to top it off the heater didn't work in the truck..
RICK PMy rental wasn't put through the system correctly. I needed truck for 2 days. I ended up hiring 2 people to quickly unload the truck to return within the 1 day. But when I arrived I was charged for the second day any way.
JULIE MUHaul team members were very professional and personable, setting a favorable standard for future team members to aspire towards. I realize that teams members do not set company/corporate policy, however, as a client, I would have appreciated a prorated fee associated with a partial day versus full day rental rate. Overall, this UHaul location and it's associates provide very fine service and equipment.
CHARLES SI can't think of anything to improve, it worked great for me. Easy in and out.
SHANNON JThe employees were very friendly.
JASON WHave more open places on Sunday and not have to put gas in after the charge of renting.
TERESA HThe truck was not ready it go. We had to walk thru the lot to look for it. The app didn't work properly so I had to go into the store to setup the rental for all over.
PHILIP CVery satisfied
ELIAKIM KNot enough staff. Lead person was confused, told me this was not my drop off location, until I showed her the address on my paperwork. Probably the worse drop off I have ever experienced at any rental location.
BERTRAM BGas was under 1/4 gallons and had to gas at 28 miles. Need to included 50 - 100 miles free.
ANN DTerrible customer service. Younger staff that is rude and does not explain all charges before rental. Did not tell that they double charge. 1 for gas you have to refill yourself and one for mileage plus rental cost. 2 day rental on vehicle eas over $100. The truck itself was 40 but then got charged 55 for mileage plus I replaced my own fuel. Only went from sw side to marion and back . I will not be returning. When I asked to speak to a manger the kids laughed and said no management here right now can't help you to my money and stated.... well sorry it's in your contract.
VICTORIA CAs stated, conditions were excellent. We used an interior unit, and the access capability was great. We would definitely recommend U-Haul to any of our friends or family.
Tracy O | Overall ExperienceEverything was wonderful thank you
MICHAEL H | First ImpressionsI have been charged for a couple months for a container that I emptied in August. I was refunded then it charged again for September and then again for October I asked for a refund again and it seems they were able to properly remove the container from my account but still seem to be working on the refund. They were helpful and kind though.
Zachary MFriendly and knowledgeable staff.
Jennifer S | Online Move InThey got me set up quickly to get me on my way, and when I got back to drop off the trailer it was even faster getting me finished and off to the next thing! Really saved me a lot of time!
JASON RStaff was very friendly and knowledgeable. Equipment and facilty are clean and well maintained.
JENNIFER SThe call center was horrible. The local location was great.
MARION SNice
JEANCY F | Overall ExperienceCruz did his job professional and respectively Thank you
BRANDON HThe waiting time was ridiculous. Not enough staffing to attend to customers.
MATTHEW MThere were two things I didn't like about my experience. First, I had to wait for 30 minutes with no employees at the front desk, as they were busy moving trucks around. Additionally, there was a long line of people waiting. I believe you should hire more staff to serve customers more efficiently. Then I return the car overnight and dropped the key in the box. Someone called me from the office. We don't fine the car. Did I return. It? And then ok you're good. We find it. I did park it at the front door. It's frustrating. Make sure your employees searched the car before making a decision to call the customer .Thank you.
KOFFIVI GVery large, well-stocked facility. But there was only one employee trying to help people rent trailers, trucks and storage space. My reservation was at 9am, but I didn't drive off the lot until after 10:30am. No excuse for having just one staff member working on a busy Saturday morning. She was doing the best she could, but just not fair to her or to customers to leave her all alone--not to mention the liability of leaving the store front empty when she was helping get trailers hooked up.
PAUL ENeed more employees in store to help at end of the month on the weekend. Christian did great but under stress with the amount of customers. In order to be efficient more employees to be scheduled to help in the morning.
Brett OEverything was so smooth and easy. Thank you!
Tamara SPlease re-evaluate the carabiners on the ends of the new safety chains on the 6' X 12' trailers. The new ones did not fit into my hitch, but the old 'S' hooks do. I have rented the 6' X 12' trailer many times but the new carabiners on two of the three safety chains are too big to fit into the hitch. The U-Haul location on Blairsferry Road in Cedar Rapids also needs more training and more staff if they are going to be a U-Haul location. I would NOT recommend this location!!!!! I ordered by trailer online (like I always do) and normally pickup is a breeze. On Saturday, it took 2 hours to get my trailer, which I ended up having to cancel the first dispatch to go over to Edgewood to get a trailer that could be hooked up properly. It was NOT a good experience! The Edgewood and Waukee locations knew what they were doing...thus the 5 stars. If this review was for the Blairsferry location, they would not get any stars!
ANDREA MProvide better order confirmation with a confirmation number or email
KEITH SThe rental went as smoothly as it could have! I have had less positive experiences in the past, but this time it was excellent!
DOUGLAS SI like 😊🫶
REDDY B | Overall ExperienceI took me 30 minutes to rent my truck and at least that with my two previous rentals. The mileage is way overpriced and I will absolutely look for other rental options.
JAMES FWe just hope that it would be a snappy booking because with my experience it took us an hour or more to be able to be booked. But the woman that assisted us was so good she was able to find ways that we can have what unit we really needed.
RESA BThere were days where we couldn't get into the facility due to doors not working to access the storage units. The womens bathroom was almost alway ls dirty with clog toilets. The alarm almpst always went off every time I opened my storage door. And there were plenty of times we couldn't axceds because the card wouldn't work and we had to come back another day to get my belongings. I will admit that the staff was very helpful in taking care of the matter. And they were kind to deal with. Over all I would recommend and even use again myself.
Andrea F | Overall ExperienceAlways very friendly and helpful staff!!
BRIAN GThe entire process was very smooth and easy. The staff at the Edgewood location were very knowledgeable and very friendly. This is the only place I will go for any of my moving or storage needs!
CHRISTIEN DI did the customer checking by uploading my drivers license, addingEan emergency contact, etc.. but none of it saved. I am a U-Haul employee, I verified the check in was done correctly and thoroughly. The system did not save it and infact it somehow extended my reservation from a few hours to a couple of days.
FRANCIS TThey documented and verified my concern and expressed sympathy
Brinton RApp is very easy
Randy kSmooth and top notch.
Kenneth KBetter communication between team members or better way to improve their communication between team and staff members in different areas.
BRANDON HEverybody was very helpful there with what I needed and they even gave me a storage very clean yes I will tell people about westdale U-Haul sure will
CATHERINE G | First ImpressionsSo far the experience has been wonderful! Been moving stuff into storage nonstop love how clean the facility is and lover the drive in unloading sections to stay out of the weather elements. Overall 10/10 recommend.
Jesse J | Online Move InNothing to improve but I forgot my Rayban glasses on the counter when I was leaving perhaps… I’m not 100% sure but I’ll reach out to this location in the morning regarding the glasses, thank you guys very much!
SARABJIT SIt served me very well until I was able to find a place to live.
michelle h | Overall ExperienceSo welcoming
ISRAELI N | Overall ExperienceGreat experience!! Great customer service.
David L | Overall ExperienceThey Manger Jen was rude and unprofessional, she doesn't deserve to be in charge of a store or employee.. she really needs to find another job. She is the reason I'm down with storage until there and as soon as I can find somewhere to unload my uboxs I'm done.
GEFFREY G | Overall ExperienceThe staff is super friendly. The facility is very clean very nice and felt very safe. I would highly recommend if you need storage to rent from this location Westdale mall area, Cedar Rapids Northwest side
tara b | Overall ExperienceJust issues with the bay doors not working fit the 2nd floor.
Anthony K | Overall ExperienceWe were very confused by all the places to swipe our card to get into the garage. We opened our first unit and set off the alarms. We called the front office and he turned them off. We went to open our second unit and yep... alarms went again! We laughed about it afterwards, but thankful the office was still open to shut them off. It's super clean and quiet.
MELODY M | First ImpressionsIs easy peasy when I turn my truck in at the end and they help me out they are so grateful and thankful especially for Miss Ray and her helper
Felicia M | First ImpressionsI had lots of trouble with the schedule and reservations. Things like calling in the morning and have the reservation confirmed, while reaching the facility and there is no reservation. Many absurd situations happened. It was unbelievable.
Tharnier O | Overall ExperienceAll employees here are nice and well trained , I've used this location a few times
Latonya M | Overall ExperienceI'm very satisfied everybody's very professional
FRANCES W | First ImpressionsFantastic service and easy to get to! Love that I don't have to fight an elevator with my stuff to store it.
Ashley C | First ImpressionsVery friendly staff and helpful
angela T | Overall ExperienceThis was a great facility, staff was always helpful. I would use it again.
RYAN L | Overall ExperienceThey moved my unit out and trashed all of my stuff without contacting me. A fully paid unit at that
Brittney W | Overall ExperienceWhen I got to my unit (which wasn't my unit apparently) it was double locked and assigned to a man's name. It took over an hour to get a new unit assigned to me, which was on the other side of the building, and that unit was also doubled locked and unavailable. I ended up finding an open 10x10 myself because I was there for 3 hours, had to be to work and paying the movers by the hour. After I move and get my things out of this unit I will never ever use U-Haul services for any reason ever again.
Tammy W | Overall ExperienceThe staff went above and beyond to help me in my situation.
Jerry T | First ImpressionsRachel was super friendly and understands people's needs when it comes to shipping and storage, long term or temporary.
AMY H | First ImpressionsYou have an amazing facility! It was always clean, well lite and very secure. The staff was always friendly and helpful even though they were always busy with several customers waiting. A friend recommended your facility to me and I will be recommending it to everyone!
KELLY Z | Overall ExperienceEasy and friendly
JOHN T | Overall ExperienceRachel the manager is very helpful and friendly. She made it a delight to rent from her.
Elizabeth F | First ImpressionsRachel@ the Westdale area return location in Cedar Rapids was really nice and helpful and the facility looked cool and was clean and secure.
rachel d | First ImpressionsMy access card sometimes took a few swipes to work but otherwise everything was great
GARY R | Overall ExperienceJennifer has been extremely kind, thanks
Abigail H | First ImpressionsRoseMarie was amazing!! Very helpful, very friendly!!
Melinda S | First ImpressionsThe staff was so helpful and pleasant to work with. They all worked together to help each other out. They were quick and seemed to enjoy being there. We asked so many questions and they were so friendly. Great experience !
lupe s | First ImpressionsActuallly was the best out of all places i rented drom wat better than the 16th ave uhaul location anyday.
Joseph M | Overall ExperienceI just want to say that I have thoroughly enjoyed working with the folks at U-Haul everyone there was more than happy to help you in any questions or concerns you may have I l recommend it to anyone. Thank you!!!
CHRISTOPHER P | Overall ExperienceJanet was very helpful with whatever I needed. She responded to all of my emails very quickly, always had a professional attitude and was super friendly. I did have a couple issues during my storage rental but Janet was able to correct the issues right away. I would definitely rent another storage unit at Uhaul in the future if I need to.
ROBIN L | Overall ExperienceA member was rude to a friend of mine when she tried to access my unit. Other than that the year and a half I had a storage was amazing!
Kristin G | Overall ExperienceThe older lady that works at Uhaul by west dale in CR Iowa, isn't very approachable and she comes off really short and rude.
DEVON L | Overall ExperienceJanet the manager was awesome!!
PAUL M | Overall ExperienceThe manager Janet was very patience and helpful and friendly all the time,would go back there again!!!
PAUL M | First ImpressionsJanet and Alexander were great checking me in and explaining everything
GARY R | First ImpressionsI did a big move. But this U-Haul made everything easy. Staff is friendly and helpful. Returning equipment was easy storage was clean has equipment on hand to make moving items easier. The owner She is the Best I love her
SIMONE D | Overall ExperienceGreat staff. Very helpful.
Kyle B | First ImpressionsTerrible customer service, would never recommend to anyone I care for. Good riddance.
Austin O | Overall ExperienceThis uhaul was in the absolute best place ever i would recommend it to anyone
Brian M | First ImpressionsAmazing customer service! I wish everyone provided service on par with Uhaul. Well done!
Tamara B | Overall Experience