Comentarios del cliente para U-Haul Moving & Storage of Westdale

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Westdale

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DWAYNE E. en

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El cliente no dejó un comentario.

Charles C. en

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El cliente no dejó un comentario.

Leslie B. en

Grado:

Perfect...no need for change.

Jason G. en

Grado:

The guys there were very courteous and professional. I appreciate good customer service!

Kevin S. en

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El cliente no dejó un comentario.

darianne H. en

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El cliente no dejó un comentario.

Tara T. en

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El cliente no dejó un comentario.

Robert S. en

Grado:

Couldn't find. Was not the original return location we selected. When we went to the original location that we selected, which was WAY more convenient, they refused the truck. Delivered another Uhaul there two weeks ago without a problem What was different this time?????

Shawn D. en

Grado:

El cliente no dejó un comentario.

Ray S. en

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El cliente no dejó un comentario.

joe G. en

Grado:

People were very friendly, communicated very well and were very service-oriented in dealing with me.

Michele F. en

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El cliente no dejó un comentario.

Jaasen M. en

Grado:

The GM here is top notch! I've delt with a lot of rental places and she has to be one of the best! Her kindness and business demeanor excellent, I highly recommend!

Daman C. en

Grado:

Everything went great. I had a wonderful experience. Fast and friendly.

Leonard W. en

Grado:

She runs the best Uhaul there is!

James H. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

The lady who waited on me was extremely friendly, helpful, and efficient, not only to me but to the customer ahead of me!

CODY S. en

Grado:

Speed of service

Michael W. en

Grado:

Not easy to locate. Better signage from Edgewood would be helpful.

Brent B. en

Grado:

Long wait to pick up the trailer. Only 1 person working. Contract was not correct, charges were not correct. Had to call the next day to get resolved. Persons on phone were very helpful but could have been avoided if contract had been done right to begin with.

Ralph D. en

Grado:

Not sure everything was great and the lady at the front desk was great and helpful this is my 3rd time renting from U-Haul and never had any problems Thanks

Mark K. en

Grado:

Very long wait to pick up reserved truck. Everything else went well.

dennis S. en

Grado:

Nothing,everything was great.

Dawn B. en

Grado:

El cliente no dejó un comentario.

Rebecca R. en

Grado:

Reservation was for 24 hrs. when we picked the truck up they said 16 hrs! We would of went elsewhere if I'd known that!! Poor scheduling. Nothing off the bill for being shorted 8 hrs!

Paul A. en

Grado:

I’ve rented this trailer twice in the last 2 weeks! I had a fantastic experience my 1st time but the 2nd time was horrible! A female helped me the 1st time and the guy that checked me in this time was rude! Acted like he didn’t want to answer any of my questions and had rude responses. Horrible customer service! I would have left without renting the trailer if he didn’t have my drivers license.

Larry B. en

Grado:

when we arrived there was no reservation and our name was not in the computer even though our son had reserved the truck for Sunday and we had to wait for more than 15 minutes while he waited on another customer and then we had to start all over with new everything.it was a bad experience for us and our son that had given his credit card information , now if he gets charged after we already paid this will be a mess!!!

MARTY ANN K. en

Grado:

Your automated system moved me from Iowa City to Cedar Rapids. The Iowa City location couldn't help at all. We drove to Cedar Rapids. It took about 45 minutes to check out the vehicle even though I had it reserved. It took about the same amount of time to drop it back off. People that walked in after me were helped before me. I would NOT ever use this company again,

Chad A. en

Grado:

This was my second location I had do go to and they were great. My original pickup location was on 16th Ave in Cedar Rapids and my experience was poor. After calling ahead by nearly 8hrs to push my reservation back, I arrived only to find that my reservation had been cancelled and they did not have equipment for me. Both people on staff were not proficient in the software they were using and were unable to find a solution outside of directing me to another town nearly 45 minutes away the following day and 20+ hrs after I initially reserved the trailer. I was, however, able to speak with a customer service rep over the phone to reserve a trailer first thing the following morning and at a location much closer to my original pick-up location. In short, my first pickup location at 16th Ave in Cedar Rapids, IA was one of the worst customer service experiences I have ever had. The second pickup location on Edgewood Road in Cedar Rapids, IA and the drop off location in Grand Rapids, MI were great and the staff and process was easy and friendly.

Cameron B. en

Grado:

Someone stole my information and used it to book this reservation. I went to the store to get some information as to who it was that authorized the transaction and all I got was a run around. All signs pointed to a red flag on one of their employees given that they used all my information and a different drivers license but the manager here kept insisting that she can’t do anything. I will never use Uhual ever again.

Budda Reddy P. en

Grado:

New Location - Under construction

Tom P. en

Grado:

El cliente no dejó un comentario.