Customer Reviews for U-Haul Moving & Storage of Westchase

2,577 comentarios

2890 W Sam Houston Pkwy S   Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

(713) 785-3889

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 785-3889

2890 W Sam Houston Pkwy S
Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The manager was great. Great attitude, great customer service. Patient. I do not remember his name but he had blonde streaks in his hair. Very nice.

KAZMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darwin A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ursula S.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied. The agents were very professional, and friendly. I will definitely recommend the facility to friend, and family members. Gracias.

Fatou G.  |  Overall Experience 
Clasificación:
5.0

The truck could've been cleaner. There was some dog hair in the truck, which didn't bother me. I just didn't want to be blamed for it when I dropped it off. The customer service by the two gentleman was great. They're were really nice. Younger man and an older man. I would definitely recommend.

Shannon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Winchell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA E. 
Clasificación:
5.0

Very pleased with uhaul storage, that been around for years and I been using them for years. Yes I will recommend them 

Johnny M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL C. 
Clasificación:
5.0

Excellent service love that

JUMA G. 
Clasificación:
5.0

Drop box

MUDAHER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL V. 
Clasificación:
5.0

Customer service was really great simple easy in and out would definitely recommend this location !

Kelly J. 
Clasificación:
1.0

My unit A339 was broken into and they stoled all of my belongings!! I made my payments on time!! I'm not happy about this at all!! I didn't pay my money for my things to be taken from me!!! This is considered very poor business and service!!!! This is not acceptable and something need to do done or I will take this to court!! I have proof, witness and pictures to back my case up!! Will need recommend this facility to no one!!!

Cicely F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALGENON B. 
Clasificación:
4.0

Nada

MARLON J. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
2.0

I was given a bad truck at first. Had to take it back and get a new one. I was screwed over in mileage and gas replacement. I was not give gas credit even as I was given a truck on empty. This was not a good rental. Poor service.

MORESE G. 
Clasificación:
1.0

We found out an hour before pick up that we were required to drive twice the distance in order to pick up our 9 foot van, by the time we got it back we weren't able to actually use it and had to return it. We had also ordered a dolly and furniture pass that were never put in the truck we picked up. I won't be returning to U-Haul anytime soon.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

The only problem I had was returning it.Doing the return was very stressful I tried to sent those pictures and it kept making me do it over and over again. I had gotten to the point that I was going to take truck home and wait until the office opens to return it. I do not like the returns after hours.

SANTTINA W. 
Clasificación:
5.0

Every employee there was very knowledgeable and helpful in my process of renting a truck. I've rented there in the past and received the same helpful treatment.

GERALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUEDETRIA ASHLEY H. 
Clasificación:
1.0

I fell on hard times and got behind on my unit I was told by a manager that I could sign a agreement and pay to keep my storage and gave him the date I would come in and he approved it. Only to get a call from a lady saying that I couldn't and my unit was being sold despite what me and the manager had agreed on. And I literally lost everything I owned. I think that was unfair

LACHASATIE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLYSON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHESH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KLIFF R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaleeta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sountong K.  |  First Impressions 
Clasificación:
3.0

Have a better customer service.

OUSSAMA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

levi s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON P. 
Clasificación:
5.0

Gracias

JAMES E. 
Clasificación:
5.0

Quick service very nice associates

SHAUNDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  First Impressions 
Clasificación:
5.0

I dropped off the truck but I would like to receive my invoice.

Leslie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA C. 
Clasificación:
4.0

Will use this location in future

MONET H. 
Clasificación:
5.0

Great service

SONTIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHAI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoyia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vivana a.  |  Overall Experience 
Clasificación:
5.0

Serve snacks 😊

Charlotte S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby K.  |  Overall Experience 
Clasificación:
2.0

Staff was not friendly didn't greet me when I walked in didn't ask Me if I needed help or what I was there looking for on my visit to the store

Jeannette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNSON K. 
Clasificación:
2.0

The young man who works there was rude, insolent, and argumentative. This occurred twice - when I went to rent furniture pads and when I went to return them the next day. When I went to rent the furniture pads, an older gentleman had to help me because the young man didn't know how to cancel the receipt that did not show my right last name. His response was to confirm that my first name was correct, which I acknowledge three times but that was not the issue - it was the last name that was incorrect. He said it must be a typo, he didn't type it, and he couldn't change it. Then he told me I had to "move" to the other counter and wait for the older gentleman to take care of me. As I was putting back my phone and ID and paperwork, it was not fast enough for him and he told me to "move" again. When I went to return the 12 pads the next day, I brought in six the first trip and he told me that I had to fold them (which they were), put them in a plastic bag and tie the bag or I would be charged extra. I asked him to print out the receipt I was given the day before so I can see where it stated that they had to be placed in a plastic bag and tied. He had a small phone and said he was going to print it out. I waited and he said he couldn't print it out and that I had to wait for "Joe" - it was 9:40AM and I told him that I had to be at work at 10:00 would he just check the pads in so I can be on my way. He said no he couldn't and that I had to wait. I asked when "Joe" was returning and he said he didn't know. I asked what his name was and he just walked away, I asked again and he did not answer. I saw some business cards and called "Calvin" who came and took care of me. It was ridiculous! I will not return there to rent a truck that I need in a few weeks just so that I do not have to deal with the young man.

Evelyn V. 
Clasificación:
5.0

Fast in and out service with friendly people, you can't ask for more!

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
1.0

This location that I rented the truck from keeps charging my card for random charges. This is ridiculous

SAMANTHA M. 
Clasificación:
5.0

Check in was easy and return was even easier. No hidden fees and everyone was so nice

YVETTE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMSEY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya gipson C. 
Clasificación:
5.0

Everything was perfect. Great service.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL C. 
Clasificación:
5.0

Great service

CESAR M. 
Clasificación:
5.0

Everything was very exceptional, from the team members to the equipment.

JACQUELINE T. 
Clasificación:
2.0

Hiring people who knows your policies

Carwin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS P. 
Clasificación:
5.0

101/10 experience, all of the staff is so friendly and helpful and organized. 5 stars for sure!

Morrison G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEZEREE G. 
Clasificación:
5.0

Customer service at this location is the BEST! Thanks for being awesome!!

JOHANNA S. 
Clasificación:
5.0

Gracias

RUTH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lonnie H. 
Clasificación:
5.0

Great customer and a speedy check out.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy e.  |  First Impressions 
Clasificación:
5.0

Very impressed with how easy it was to reserve the van. The staff was prepared, professional and helpful. Should we have had any packing supply need, it was available to purchase at this facility!

BRUCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

I had to wait an hour and 1/2 to get my confirmation code, the customer service rep hung up on me 2x and I had to be charged an extra day because someone booked back to back reservations. So I had to rush what I was doing and they called me over 20x! Unacceptable! But at least I was able to get things done. Next time instead of having to hold for over 40min 2x the confirmation needs to be sent asap

LaCharm L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHASSAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley l.  |  First Impressions 
Clasificación:
5.0

Fast service. Nice guys

RENITA W. 
Clasificación:
5.0

👌👌👌👌👌

HEIMO C. 
Clasificación:
1.0

The owner was not knowledgeable. He kept trying to convince me to give away the equipment I reserved online. Then he overcharged me. The price he demanded I paid reflected differently from the receipt in my email. He refused to address it or thoroughly explain the price difference. I will never ever rent from this location again.

HELEN T. 
Clasificación:
3.0

Truck was not maintained. Ac did not work.

VANESSA R. 
Clasificación:
5.0

I appreciate your business and my trip was so excellent

NARCIS A. 
Clasificación:
4.0

Unit was clean and ready for me when I got there. Online check-in was simple and easy to understand. The only improvement I would suggest is cracking down on the gate usage. There was almost a free-flow of people entering without codes or access cards.

Bradly G.  |  Online Move In 
Clasificación:
4.0

Given i had to go inside to get van key, would be better for UHaul system to just recommend customers to go inside to office during business hours instead of messing around with mobile check-in which was pretty unreliable and icky in Houston summer weather

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John d.  |  First Impressions 
Clasificación:
1.0

I was overcharged and when I called customer service a lazy twit picked up and was no assistance. She tried transferring me knowing the store was close. How stupid?!!! I made an executive decision in the heart of an emergency. It's a pandemic scums!

Brittainy R. 
Clasificación:
5.0

Excellent customer service

DEMETRICE B. 
Clasificación:
1.0

The guy who checked me in was EXTREMELY RUDE‼️

TERRI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABENA N. 
Clasificación:
3.0

I was rushing to check out the truck yesterday and did not check the back. I found that the seal on the dolly was broken when I got home. In fact, the dolly was not even secured. I proceeded to secure the dolly as I did not need it. Since I have had a very long term relationship with this uhaul location and I was running late I decided I would discuss this with the the uhaul representative when I returned the keys this morning. I promptly discussed the dolly situation with the uhaul representative while returning the keys with no real acknowledgement from the representative at that time. The representative proceeded to check the truck in and continued to add the $7.00 charge to my final invoice which I received via email. I called him to discuss the charge and he said he can't do anything about it because there is no way to verify if I was telling the truth and that I should talk to the manager this morning. My concerns are as follows: 1. I was charged for a broken dolly seal which I received as-is when I picked up the truck. This is totally unfair to customers and fraudulent and raises more concerns. 2. Clearly, this truck was not properly checked in from the previous renter. Whoever checked in this truck prior to me renting the unit did not do a thorough job. Remember, the seal was broken and the dolly was basically free standing in the back and unsecured which is a safety hazard. 3. If the person who checked the truck in from the previous renter and prepared it for my rental noticed this and did nothing (secure the dolly and replace the seal) then this shows either blatant disregard or intent to have customers pay extra. 4. I would be very curious to know if the previous renter was also charged for dolly use. I believe each dolly seal is unique and can only be registered once. If so, then I have extremely serious concerns about this uhaul location and staff who currently work there. I am extremely unhappy with this situation.

Kirk P. 
Clasificación:
1.0

They never checked in my equipment for over a week. I received many harassing phone calls.

Jesse V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEENA TENEICE H. 
Clasificación:
3.0

Truck did not have working taillights or blinkers, according to my daughter who was following behind. This made it extra difficult when changing lanes since the back window is already obstructed by the enclosed grating. There are also barely any shocks on the van so any minor bump sent you bouncing behind the wheel. The young personnel who checked me out was slow and had to redo the check out process because apparently you can't rent a vehicle at the same time as purchasing boxes due to a glitch in the system. He was polite and friendly but it made the process of getting on the road delayed.

KAREN B. 
Clasificación:
4.0

Your mobile and online website apps are some of the worst I've ever experienced. They are unusable for checkout or return and require in-person work for pickup when store is open and require a phone return

CRAIG K. 
Clasificación:
5.0

I used twice so far. First time I rent 26 foot a BB d second time 15 foot. Folks at the location are friendly. Good people

WHITMAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H.  |  First Impressions 
Clasificación:
5.0

Great

OKHAIDE O. 
Clasificación:
4.0

Front desk person was very cordial but could use help in learning your computer system. Check in took a much longer time that it should have. He apologized several times.

PATRICIA K. 
Clasificación:
2.0

Employess inlduding a gentleman by the name of Reggie was very helpful. but your horribly outdated system had crashed twice in the span of a few days and the truck was not particularly clean with used chapstick stuck in the door. and the hidden fees you asses should be criminal.

JONATHAN B. 
Clasificación:
5.0

Very great customer service 👍

JULIO L. 
Clasificación:
4.0

The location is busy and need more employees. I waited an hour and just to rent a van and some Waited 2 hrs . The crew member was literally by himself and kept apologizing. He was professional that's why we all waited but the company need to do better.

OUMAROU K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregorio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HATEM SSUBHI A. 
Clasificación:
5.0

The only reason I have a no is because the driver door did not fully close and in the Houston roads it clanked a lot.

CARL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kolt C. 
Clasificación:
4.0

The left signal did not function properly. Otherwise all was great

RAITH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE H. 
Clasificación:
3.0

They hardly answered the phone when you call Plus I paid for a dollie and it wasn't on the truck.Then I have to sit on the phone for 30 minutes for uhaul to get on the line

Tiffany E. 
Clasificación:
5.0

The whole Branch at this Particular location was very friendly, helpful, professional and overall helpful, if I'm ever in the area again I will know where to go for any uhaul services. ¡Gracias!

LEONARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ismael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY S. 
Clasificación:
5.0

Personnel was warm and inviting , engaged in conversation

MARY TAYLOR MONE O. 
Clasificación:
3.0

Prices too high

Jose B. 
Clasificación:
5.0

Cube Storage at 2890 Sam Houston PkWY S is the best as it get.

PAUL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean D.  |  First Impressions 
Clasificación:
5.0

Manage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.

eddie h.  |  First Impressions 
Clasificación:
5.0

Joan is amazing. Friendly team.

tiffany e.  |  First Impressions 
Clasificación:
5.0

Mrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn't have the storage size I needed but she made it work! Very pleased and highly recommend

Jonathan G.  |  First Impressions 
Clasificación:
5.0

Great service, very knowledgeable staff.

Ken E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E.  |  First Impressions 
Clasificación:
5.0

The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.

regine d.  |  First Impressions 
Clasificación:
4.0

The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.

Steven M.  |  First Impressions 
Clasificación:
5.0

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

Kevin B.  |  First Impressions 
Clasificación:
5.0

Very pleasant staffs and awesome customer service

Hau L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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