Customer Reviews for U-Haul Moving & Storage of Westchase

2,554 reviews

2890 W Sam Houston Pkwy S   Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

(713) 785-3889

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(713) 785-3889

2890 W Sam Houston Pkwy S
Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every employee there was very knowledgeable and helpful in my process of renting a truck. I've rented there in the past and received the same helpful treatment.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

QUEDETRIA ASHLEY H. 
Rating:
1.0

I fell on hard times and got behind on my unit I was told by a manager that I could sign a agreement and pay to keep my storage and gave him the date I would come in and he approved it. Only to get a call from a lady saying that I couldn't and my unit was being sold despite what me and the manager had agreed on. And I literally lost everything I owned. I think that was unfair

LACHASATIE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLYSON N. 
Rating:
5.0

Customer did not leave a comment.

MAHESH B. 
Rating:
5.0

Customer did not leave a comment.

KLIFF R. 
Rating:
5.0

Customer did not leave a comment.

Shaleeta M. 
Rating:
5.0

Customer did not leave a comment.

Sountong K.  |  First Impressions 
Rating:
3.0

Have a better customer service.

OUSSAMA A. 
Rating:
5.0

Customer did not leave a comment.

levi s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMERON P. 
Rating:
5.0

Thanks

JAMES E. 
Rating:
5.0

Quick service very nice associates

SHAUNDRA B. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

I dropped off the truck but I would like to receive my invoice.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Will use this location in future

MONET H. 
Rating:
5.0

Great service

SONTIEL C. 
Rating:
5.0

Customer did not leave a comment.

ABHAI T. 
Rating:
5.0

Customer did not leave a comment.

Latoyia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivana a.  |  Overall Experience 
Rating:
5.0

Serve snacks 😊

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Ruby K.  |  Overall Experience 
Rating:
2.0

Staff was not friendly didn't greet me when I walked in didn't ask Me if I needed help or what I was there looking for on my visit to the store

Jeannette V. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON K. 
Rating:
2.0

The young man who works there was rude, insolent, and argumentative. This occurred twice - when I went to rent furniture pads and when I went to return them the next day. When I went to rent the furniture pads, an older gentleman had to help me because the young man didn't know how to cancel the receipt that did not show my right last name. His response was to confirm that my first name was correct, which I acknowledge three times but that was not the issue - it was the last name that was incorrect. He said it must be a typo, he didn't type it, and he couldn't change it. Then he told me I had to "move" to the other counter and wait for the older gentleman to take care of me. As I was putting back my phone and ID and paperwork, it was not fast enough for him and he told me to "move" again. When I went to return the 12 pads the next day, I brought in six the first trip and he told me that I had to fold them (which they were), put them in a plastic bag and tie the bag or I would be charged extra. I asked him to print out the receipt I was given the day before so I can see where it stated that they had to be placed in a plastic bag and tied. He had a small phone and said he was going to print it out. I waited and he said he couldn't print it out and that I had to wait for "Joe" - it was 9:40AM and I told him that I had to be at work at 10:00 would he just check the pads in so I can be on my way. He said no he couldn't and that I had to wait. I asked when "Joe" was returning and he said he didn't know. I asked what his name was and he just walked away, I asked again and he did not answer. I saw some business cards and called "Calvin" who came and took care of me. It was ridiculous! I will not return there to rent a truck that I need in a few weeks just so that I do not have to deal with the young man.

Evelyn V. 
Rating:
5.0

Fast in and out service with friendly people, you can't ask for more!

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

This location that I rented the truck from keeps charging my card for random charges. This is ridiculous

SAMANTHA M. 
Rating:
5.0

Check in was easy and return was even easier. No hidden fees and everyone was so nice

YVETTE F. 
Rating:
5.0

Customer did not leave a comment.

RAMSEY R. 
Rating:
4.0

Customer did not leave a comment.

Tonya gipson C. 
Rating:
5.0

Everything was perfect. Great service.

WILLIAM A. 
Rating:
5.0

Reggie was very helpful and knowledgeable.

KYRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Great service

CESAR M. 
Rating:
5.0

Everything was very exceptional, from the team members to the equipment.

JACQUELINE T. 
Rating:
2.0

Hiring people who knows your policies

Carwin B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

101/10 experience, all of the staff is so friendly and helpful and organized. 5 stars for sure!

Morrison G. 
Rating:
5.0

Customer did not leave a comment.

DEZEREE G. 
Rating:
5.0

Customer service at this location is the BEST! Thanks for being awesome!!

JOHANNA S. 
Rating:
5.0

Thank you

RUTH L. 
Rating:
5.0

Customer did not leave a comment.

lonnie H. 
Rating:
5.0

The customer service was great . The people working there were friendly and helped me with the entire process .

ASAD A.  |  Overall Experience 
Rating:
5.0

Great customer and a speedy check out.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Timothy e.  |  First Impressions 
Rating:
5.0

Very impressed with how easy it was to reserve the van. The staff was prepared, professional and helpful. Should we have had any packing supply need, it was available to purchase at this facility!

BRUCE D. 
Rating:
5.0

Customer did not leave a comment.

JORDAN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

I had to wait an hour and 1/2 to get my confirmation code, the customer service rep hung up on me 2x and I had to be charged an extra day because someone booked back to back reservations. So I had to rush what I was doing and they called me over 20x! Unacceptable! But at least I was able to get things done. Next time instead of having to hold for over 40min 2x the confirmation needs to be sent asap

LaCharm L. 
Rating:
5.0

Customer did not leave a comment.

LEVI S. 
Rating:
5.0

Customer did not leave a comment.

GHASSAN A. 
Rating:
5.0

Customer did not leave a comment.

ashley l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramesh M.  |  Overall Experience 
Rating:
5.0

Fast service. Nice guys

RENITA W. 
Rating:
5.0

👌👌👌👌👌

HEIMO C. 
Rating:
1.0

The owner was not knowledgeable. He kept trying to convince me to give away the equipment I reserved online. Then he overcharged me. The price he demanded I paid reflected differently from the receipt in my email. He refused to address it or thoroughly explain the price difference. I will never ever rent from this location again.

HELEN T. 
Rating:
3.0

Truck was not maintained. Ac did not work.

VANESSA R. 
Rating:
5.0

I appreciate your business and my trip was so excellent

NARCIS A. 
Rating:
4.0

Unit was clean and ready for me when I got there. Online check-in was simple and easy to understand. The only improvement I would suggest is cracking down on the gate usage. There was almost a free-flow of people entering without codes or access cards.

Bradly G.  |  Online Move In 
Rating:
4.0

Given i had to go inside to get van key, would be better for UHaul system to just recommend customers to go inside to office during business hours instead of messing around with mobile check-in which was pretty unreliable and icky in Houston summer weather

Michael F. 
Rating:
5.0

Customer did not leave a comment.

John d.  |  First Impressions 
Rating:
1.0

I was overcharged and when I called customer service a lazy twit picked up and was no assistance. She tried transferring me knowing the store was close. How stupid?!!! I made an executive decision in the heart of an emergency. It's a pandemic scums!

Brittainy R. 
Rating:
5.0

Excellent customer service

DEMETRICE B. 
Rating:
1.0

The guy who checked me in was EXTREMELY RUDE‼️

TERRI D. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

ABENA N. 
Rating:
3.0

I was rushing to check out the truck yesterday and did not check the back. I found that the seal on the dolly was broken when I got home. In fact, the dolly was not even secured. I proceeded to secure the dolly as I did not need it. Since I have had a very long term relationship with this uhaul location and I was running late I decided I would discuss this with the the uhaul representative when I returned the keys this morning. I promptly discussed the dolly situation with the uhaul representative while returning the keys with no real acknowledgement from the representative at that time. The representative proceeded to check the truck in and continued to add the $7.00 charge to my final invoice which I received via email. I called him to discuss the charge and he said he can't do anything about it because there is no way to verify if I was telling the truth and that I should talk to the manager this morning. My concerns are as follows: 1. I was charged for a broken dolly seal which I received as-is when I picked up the truck. This is totally unfair to customers and fraudulent and raises more concerns. 2. Clearly, this truck was not properly checked in from the previous renter. Whoever checked in this truck prior to me renting the unit did not do a thorough job. Remember, the seal was broken and the dolly was basically free standing in the back and unsecured which is a safety hazard. 3. If the person who checked the truck in from the previous renter and prepared it for my rental noticed this and did nothing (secure the dolly and replace the seal) then this shows either blatant disregard or intent to have customers pay extra. 4. I would be very curious to know if the previous renter was also charged for dolly use. I believe each dolly seal is unique and can only be registered once. If so, then I have extremely serious concerns about this uhaul location and staff who currently work there. I am extremely unhappy with this situation.

Kirk P. 
Rating:
1.0

They never checked in my equipment for over a week. I received many harassing phone calls.

Jesse V. 
Rating:
5.0

Customer did not leave a comment.

KEENA TENEICE H. 
Rating:
3.0

Truck did not have working taillights or blinkers, according to my daughter who was following behind. This made it extra difficult when changing lanes since the back window is already obstructed by the enclosed grating. There are also barely any shocks on the van so any minor bump sent you bouncing behind the wheel. The young personnel who checked me out was slow and had to redo the check out process because apparently you can't rent a vehicle at the same time as purchasing boxes due to a glitch in the system. He was polite and friendly but it made the process of getting on the road delayed.

KAREN B. 
Rating:
4.0

Your mobile and online website apps are some of the worst I've ever experienced. They are unusable for checkout or return and require in-person work for pickup when store is open and require a phone return

CRAIG K. 
Rating:
5.0

I used twice so far. First time I rent 26 foot a BB d second time 15 foot. Folks at the location are friendly. Good people

WHITMAN L. 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  First Impressions 
Rating:
5.0

Great

OKHAIDE O. 
Rating:
4.0

Front desk person was very cordial but could use help in learning your computer system. Check in took a much longer time that it should have. He apologized several times.

PATRICIA K. 
Rating:
2.0

Employess inlduding a gentleman by the name of Reggie was very helpful. but your horribly outdated system had crashed twice in the span of a few days and the truck was not particularly clean with used chapstick stuck in the door. and the hidden fees you asses should be criminal.

JONATHAN B. 
Rating:
5.0

Very great customer service 👍

JULIO L. 
Rating:
4.0

The location is busy and need more employees. I waited an hour and just to rent a van and some Waited 2 hrs . The crew member was literally by himself and kept apologizing. He was professional that's why we all waited but the company need to do better.

OUMAROU K. 
Rating:
5.0

Customer did not leave a comment.

Gregorio S. 
Rating:
5.0

Customer did not leave a comment.

Alana R. 
Rating:
5.0

Customer did not leave a comment.

HATEM SSUBHI A. 
Rating:
5.0

The only reason I have a no is because the driver door did not fully close and in the Houston roads it clanked a lot.

CARL C. 
Rating:
3.0

Customer did not leave a comment.

Kolt C. 
Rating:
4.0

The left signal did not function properly. Otherwise all was great

RAITH K. 
Rating:
5.0

Customer did not leave a comment.

JORGE H. 
Rating:
3.0

They hardly answered the phone when you call Plus I paid for a dollie and it wasn't on the truck.Then I have to sit on the phone for 30 minutes for uhaul to get on the line

Tiffany E. 
Rating:
5.0

The whole Branch at this Particular location was very friendly, helpful, professional and overall helpful, if I'm ever in the area again I will know where to go for any uhaul services. Thank You!

LEONARDO M. 
Rating:
5.0

Customer did not leave a comment.

Nina S. 
Rating:
4.0

Customer did not leave a comment.

Ismael P. 
Rating:
4.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Personnel was warm and inviting , engaged in conversation

MARY TAYLOR MONE O. 
Rating:
3.0

Prices too high

Jose B. 
Rating:
5.0

Everything was great Great service and location. The manager is awesome.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

BEN-JUNIOR B. 
Rating:
5.0

I want to express how much of a tremendous help Mr. Calvin was for me. I had a number of concerns and inquiries that I shared with him. He was highly resourceful and patient. I am truly grateful for his efforts on my behalf.

PRESTIN J. 
Rating:
5.0

Easy peasy lemon squeezy. Very convenient very fast and courteous and reasonable with price.

STEVEN G. 
Rating:
3.0

Customer did not leave a comment.

Leander A. 
Rating:
5.0

Customer did not leave a comment.

DANN A. 
Rating:
3.0

The Uhaul van I rented got a flat on the way to the items I was to pick up. After using the online help service and no one showing up for an hour, I called the help line. I was told someone would be to my location within an hour. An hour later, I called back to get an updated ETA, and was again told that someone was on their way and would be to my location soon. An hour later, No one. I called the line again and was told they were cancelling the other guy and sending someone else. I then called the office in which I rented the van and was told that someone should be there shortly. I was waiting in an empty parking lot for over 4 hours to get the tire changed. I was unable to pick up all the items because I was too late in arriving. The lady in the office advised me that she would see about getting me a full or patial refund. I was charged the full $88 (not including the gas I refilled) for something that should have taken an hour and a half, took me almost 6 hours. I was also upset that I was told that I could not leave the van. This company would rather a woman hang out in a parking lot with a broke down van, than get picked up and wait somewhere safer. I asked and was told I would be 'abandoning equipment' and would be liable... What if it had been your Mom, or sister or loved one? Your company would rather risk the liability of a woman possibly being assaulted then suing your company? Indeed.

Tomiko D. 
Rating:
5.0

Customer did not leave a comment.

GORDON E. 
Rating:
5.0

NA, it's perfection!

JACLYN H. 
Rating:
5.0

Customer did not leave a comment.

Antwone C. 
Rating:
5.0

Customer did not leave a comment.

OSMANY P. 
Rating:
5.0

Very quick and friendly

KHYLA B. 
Rating:
1.0

I was charged more money than it really was, now I check my account and they charged more money, tomorrow I will solve that problem

JARVI N. 
Rating:
5.0

Cube Storage at 2890 Sam Houston PkWY S is the best as it get.

PAUL D.  |  First Impressions 
Rating:
2.0

We drove 800 miles in a vehicle that was misaligned. The truck was all over the road. To say it was dangerous was an understatement. Second, the driver seat was like sitting in a bowl. It was extremely uncomfortable. Third, the windshield wipers were worn out. Visibility was limited. The trip was horrible. I will never rent from UHaul again.

ETTA E. 
Rating:
5.0

The app made all of my transactions a breeze.

LEANN K. 
Rating:
5.0

The manager, Joann and Mr. Haywood gave great customer service.

GLORIA S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE ADAMS W. 
Rating:
5.0

The lady was very knowledgeable helpful even she was alone and the system was down she did everything for me and other customers I rate her 10/10 05/26/2021 evening time

ABDURHMAN A. 
Rating:
5.0

Customer did not leave a comment.

Kelli A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean D.  |  First Impressions 
Rating:
5.0

Manage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.

eddie h.  |  First Impressions 
Rating:
5.0

Joan is amazing. Friendly team.

tiffany e.  |  First Impressions 
Rating:
5.0

Mrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn't have the storage size I needed but she made it work! Very pleased and highly recommend

Jonathan G.  |  First Impressions 
Rating:
5.0

Great service, very knowledgeable staff.

Ken E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark E.  |  First Impressions 
Rating:
5.0

The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.

regine d.  |  First Impressions 
Rating:
4.0

The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.

Steven M.  |  First Impressions 
Rating:
5.0

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

Kevin B.  |  First Impressions 
Rating:
5.0

Very pleasant staffs and awesome customer service

Hau L.  |  First Impressions 
No reviews have been submitted for this location.

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