Was overcharged told that my card charged a hold fee when called was told no was not given back the hold fee and was charged the deposit even though records show deposit was returned but was notdavid T.
U-Haul Moving & Storage of West Wichita
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven B.
Employees to have a little more experienceToby C.
El cliente no dejó un comentario.David R.
Simple process, nice staff, just wish I could have picked up the truck in the location where I had reserved it, instead of 15 miles away.Dan D.
El cliente no dejó un comentario.REX M.
El cliente no dejó un comentario.Bradford P.
When unloading from a trailer, the retention straps can interfere with door operation. The customer can solve the problem quickly with a large pry bar.Jim H.
El cliente no dejó un comentario.Edward A.
This location was not the suppose to be the drop off point but I knew I could come back from Denver and drop it off here. I could not find any help when I was out in Denver so I had to pull it all the way back to Wichita.Regie S.
El cliente no dejó un comentario.Patrice H.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.Steven C.
Very helpful, friendly and great customer service.WENDY F.
El cliente no dejó un comentario.Hailey S.
We requested this location because of convenience, proximity and the great reviews we saw about the people at this location. And, the reviews were spot on--the personnel at this location were knowledgeable, and very helpful to us, as we were unsure where to return our equipment, but did not feel the location that was assigned would work well for us. The wonderful people at this location advised us correctly, and we were able to take the trailer here and drop it off easily. The staff was professional, thorough, quick and pleasant. We couldn't have been happier! Gracias.Ram P.
Computer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!mona w. | First Impressions
Didn’t like how price increased within 3 months of joiningzach l. | Overall Experience
El cliente no dejó un comentario.Susie J. | First Impressions
El cliente no dejó un comentario.Reid A.
Great facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don't move again but if I do and need temporary storage this where I will go.john f. | Overall Experience
El cliente no dejó un comentario.Allison C. | Overall Experience
Quick and easy drop off. The man working was very friendly. I am impressed about how easy this process was.Pamela H.
Nothing. The manager on the phone was excellent. Our drop off person was exceptional. She had to pull in four different ways to get our boxes in place due to a tricky driveway. She mastered it perfectly and was very kind about for the difficulties she encountered. She was pleasant and excellent at her job. I would highly recommend the service to anyone.Colleen S.
The wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it betterTomi C. | Overall Experience
The staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.PETER G. | First Impressions
El cliente no dejó un comentario.JONATHAN B.
El cliente no dejó un comentario.James W.
Fast and painless! The people working here are very good!!Robert A.
Everybody was very helpful especially, Amanda Koehn.Matthew S.
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.William K.
Loved having a brand new van!Stephen M.
El cliente no dejó un comentario.Daniel D.
Very long wait time on phone or in person.stephen C.
Painless transaction..Robert A.
El cliente no dejó un comentario.Ronnie M.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Lawrence H.
Your pricing for mileage makes renting a truck for an entire day at Enterprise more affordable. Live and learn.James D.
An employee named Amanda was very pleasant & professional about helping me set up the rental. Everything went according to plan. Thank you for a good experience.Monte M.
I was able to rent the van almost effortlessly. Agent explained every thing that I inquired on. Will be back at this location again.JAMES D.
Price much higher than expected.Rodney Dean G.
El cliente no dejó un comentario.ALice E.
El cliente no dejó un comentario.Karsen G.
El cliente no dejó un comentario.Joey L.
El cliente no dejó un comentario.JOEY L.
Excellent customer service.Jeffrey D.
El cliente no dejó un comentario.ARTHUR S.
El cliente no dejó un comentario.Martha R.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Joe H.
Two options. One truck top speed 45mph. Had a terrible vibration. One truck had to turn the key twice to get it to start. Several trucks on the lot but that was the option. Big new location but disappointing equipment for local moving useRandy B.
I will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!Kelly H. | Overall Experience
Great service; very efficient!Regan H.
You guys were great! Thanks again. Will do business again.Darnell J.
Car dollie needs brakesCarl A.
El cliente no dejó un comentario.Sarah B.
works well as is.Robert A.
El cliente no dejó un comentario.Joseph D.
Make sure the trailer is secured to the ball.Francis V.
El cliente no dejó un comentario.Denisha H.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.David Z.
El cliente no dejó un comentario.Jennifer G.
Very kind and helpful staff at this location! Will recommend to anyone!Douglas T.
El cliente no dejó un comentario.susan r. | First Impressions
El cliente no dejó un comentario.Susan R.
All went well. No problems.JANICE B.
El cliente no dejó un comentario.JAMES W. | First Impressions
It was all good until I got my statement. Charged me for early return without checking in.Steven F.
I was quoted 1 fee and charged a different fee upon return very unprofessional when a assistant manager can't figure out the correct charges and ask a employee not ranked as high as she to try to figure out the charges before return of the equipment.Thurman H.
Smelled like smoke in the vehicle.Joseph S.
Very efficient and courteous.Jeffrey C.
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.Jonathan A.
Have more 4x8 trailers available at more locations.Edward H.
El cliente no dejó un comentario.Randy S. | First Impressions
El cliente no dejó un comentario.Randy S.
Great all-around experience!! Thank you!!Mitchell F.
El cliente no dejó un comentario.Lori S.
Had a no hassle experienceRichard J. | Overall Experience
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Kelly H. | First Impressions
El cliente no dejó un comentario.richard H.
El cliente no dejó un comentario.Jeffrey W.
was not informed i had to return equipment to a certain place. I should have read the complete contract which is a lot of reading. also i had requested 1 drop off place but my contract listed another.Steven K.
Very clean equipment!Kyle D.
A little more training on how to lower the Left Fender in order to access the vehicle being hauled.George F.
El cliente no dejó un comentario.Buford W.
El cliente no dejó un comentario.Lance D.
El cliente no dejó un comentario.Aaron C.
El cliente no dejó un comentario.rebecca p. | Overall Experience
Great customer service ..Management real taken care customes..Joshua K.
El cliente no dejó un comentario.Dennis W.
El cliente no dejó un comentario.evan O.
El cliente no dejó un comentario.SAMERA R.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Bruce B.
I liked the phone evaluation of the vehicles with photos. We had no reservations and they still had inventory. Glad they were there!Diane S.
Customer service was great! The original pick up location 610 N Maize Rd decided to close for a long weekend, and did not give me a call to let me know,or change my reservation to another location.anthony D.
El cliente no dejó un comentario.Brett M.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.Shawn W. | First Impressions
El cliente no dejó un comentario.jodi J.
This pick up location is not the location that was on my original contract. It was changed and I was not informed. This has happened to me twice. You need to communicate with your customers.Charles R.
El cliente no dejó un comentario.Norman S.
Customer service was excellent!Craig W.
The truck had 150,106 miles on it. Nothing against the truck or U-Haul, but it hade a bad front end vibration at highway speed. Worked great for us because we only used it local.Mark C.
El cliente no dejó un comentario.PATRICK G.
El cliente no dejó un comentario.Shapel R.
El cliente no dejó un comentario.Glenda C.
Was pleased with the drop off procedure. Guys were friendly and professional. No complaints.Dale C.
El cliente no dejó un comentario.Cynthia C. | First Impressions
I appreciated their understanding and were helpful with helping us make informed decisions.Kimberly K. | Overall Experience
El cliente no dejó un comentario.Kimberly K. | First Impressions
Very friendly staff. Very hospitable!Kevin O. | First Impressions
The staff was friendly, courteous and extremely helpful.Thomas S. | First Impressions
El cliente no dejó un comentario.MARCUS A. | First Impressions
Our original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!Wolf Z. | First Impressions
Staff were warm and friendly and very efficient.Robyn C. | First Impressions
New, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.Tim K. | First Impressions
I realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.debra a. | First Impressions
There was a miss communication on the pickup sight but besides that everything went goodgary d. | First Impressions
Amanda’s professionalism helped make the entire Sign up and move in experience problem free.robert g. | First Impressions
Everyone was helpful and it was simple to rent the storage space.michael c. | First Impressions
Waiting for key card/remote entry control for parking area.ralph r. | First Impressions
AMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESSEdward C. | First Impressions
Brand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.Steve J. | First Impressions
El cliente no dejó un comentario.Angel R. | First Impressions
Very helpful and friendly peopleRichard J. | First Impressions
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