Customer Reviews for U-Haul Moving & Storage of West Wichita

607 comentarios

600 Holland St   Wichita, KS 67209

(316) 749-2945

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(316) 749-2945

600 Holland St
Wichita, KS 67209

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

charles F. 
Clasificación:
4.0

When turning the trailer in I asked about the price adjustment mentioned at pick up and was advised there were no adjustments on cross country rentals. I understand reasons for not adjusting the trailer rental price but do not understand why the insurance wasn't adjusted since only 2 of the 4 days had been used. Most insurances are based on days used. Why not yours????

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLINDA L. 
Clasificación:
4.0

Ended up being too much more than $29 a day

Marlene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

Customer service was outstanding!

Harold W. 
Clasificación:
5.0

I enjoyed my experience with renting the truck from this location. The customer service here is good.

Walter T. 
Clasificación:
4.0

I would like to see better maintenance done on the u-haul trucks. I had a lot of vibration in the steering and driving at 65mph the engine seemed like it was screaming. Newer trucks with better overdrive would be best. Would help save on fuel cost too.

Shawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

erin A. 
Clasificación:
5.0

Amanda is amazing! Extremely knowledgeable and very friendly. Can't thank her enough for all the help.

Gregory M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent L.  |  Overall Experience 
Clasificación:
5.0

Very professional. There was not any issues in getting a trailer. I will definitely use this location again.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H.  |  First Impressions 
Clasificación:
5.0

Great & professional service. Thank you!

Torrey M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff at this location (W Holland Street in Wichita). I'm usually pleased with u-haul but they were beyond the expectations!!! Excellent services there: for the truck rental, for the units, etc...

Sandra A.  |  Overall Experience 
Clasificación:
5.0

Everyone very courteous. Thanks

nadyne f.  |  First Impressions 
Clasificación:
5.0

We were able to get a Uhaul last minute, and we got it right away. Very professional and very friendly. Facility is well kept. When we returned the truck, it was a very fast and easy check in. Definitely will use this location if needed in the future!!

Kayla T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

Padlock for back cargo area would not unlock to secure the cargo area after drop-off.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

Very good help, clean equipment, good prices.

Tena C. 
Clasificación:
2.0

I tried four different times to have the U-haul return location changed to Wichita because that was where my car was and despite my efforts it remained in Anthony 54 miles away from my car an 10 miles from my home. The only reason I can see for this is either the staff isn't listening or U-haul is trying to stick people with the wrong return location charge of $300 dollars. I returned my U-haul in Anthony an rented it again an still I was stuck with Anthony as my return location despite me telling them that I needed to return the U-haul in Wichita because that was were my car was!! I see that as trying to rip me off or the staff at U-haul just doesn't listen.

Randy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudolph B. 
Clasificación:
5.0

Great customer service always helpful informative professional and friendly .. They go above and beyond for their customers. A+++ experience thank you so much for making my moving and storage needs a breeze!

nikki g.  |  Overall Experience 
Clasificación:
5.0

Been to this location twice. Customer service has always been great.

David P. 
Clasificación:
5.0

Amanda at the storage facility ? in Wichita went above and beyond the service I I expected to receive , in my opinion she deserves a 5 star rating Thanks U-Haul

David D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel F. 
Clasificación:
5.0

Manager is there alwaysthere and fast friendly services. Always a pleasure.

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell T. 
Clasificación:
5.0

Nothing - My experience being a 1st timer was simply perfect. The guy on duty was the most helpful person and went above in helping me not only with the hook up but in advice for the road etc etc I couldn't be happier with this location and it's staff (white guy who processed my reservation )

Hernan A. 
Clasificación:
5.0

Everything went fine.

Norman D. 
Clasificación:
5.0

You guys were great, the gentleman that helped me was very helpful, he did all the hitching made sure my lights were working. Thank you very much

Joseph A. 
Clasificación:
5.0

Great professional customer service. Very efficient and knowledgeable. And storage unit very nice and clean. ¡Gracias!

Torrey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT B. 
Clasificación:
5.0

All was perfect. Excellent job

Sharla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

phil p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kriston S. 
Clasificación:
4.0

I did not like that the split my order to two different uhaul locations and then the first one didn't have the truck so we had to go to a third location. The last place was a corner gas station and I did not like it at all. I think uhaul should have dedicated locations not a gas station side business.

James W. 
Clasificación:
4.0

I returned a 26' box truck and car dolly and returned both a day early. They checked in the truck but not the car dolly. I'm hoping they didn't charge me for their mistake. Other than that everything went fine and I would definitely use them again.

Francis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
4.0

I wish the facility had 24-hour access vs 5 AM to 10PM

Jamin J.  |  Online Move In 
Clasificación:
5.0

In the self storage area. During my move in we encountered two different customers that were literally blocking the only entrance door. I am not placing blame on the employees as they were great! But I think there needs to be more done to ensure that certain people are not hindering the access of others to their units.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK H. 
Clasificación:
5.0

Best service and helpfulness I have come across in years

JIM M.  |  First Impressions 
Clasificación:
5.0

Highly recommend this facility. Friendly, helpful , and service above and beyond any I have seen in years. This place sets the standard that all others should try to meet .

JAMES MONROE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
5.0

I have used this location several times and I am very pleased with there help when I have questions.

Thomas A. 
Clasificación:
5.0

Lower your rates.

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bailey J.  |  Overall Experience 
Clasificación:
5.0

The help was really kind and helpful

Stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah R. 
Clasificación:
5.0

Great Customer Service!!

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie W. 
Clasificación:
5.0

The service was excellent

MIKHAIL Z. 
Clasificación:
3.0

Make sure items are actually ready to go for customer. (Packaging blankets, dollies)

Ashley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  Overall Experience 
Clasificación:
5.0

Wow- amazing customer service and super quick

James T. 
Clasificación:
1.0

When returning equipment, staff was rude and condescending. I called the local location number 3 times to attempt to speak with management, only to be automatically routed to the National number . I used uhaul many times over the years. I have never had someone be so rude.

Amy Q. 
Clasificación:
5.0

Lights failed after I left the location.

RENE M. 
Clasificación:
5.0

Would be very helpful if someone could explain the fuel costs with everything. How much with just the truck. Truck pulling a vehicle and so on.

COLTON B. 
Clasificación:
2.0

I reserved an appliance dolly that was not available. I was not informed ahead of time so ended up having to drive extra miles to borrow the equipment I needed. The employee at the location was not helpful and I believe I was charged for the appliance dolly

Abbey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abran T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan R.  |  First Impressions 
Clasificación:
5.0

No issues

Kipp D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R G. 
Clasificación:
5.0

My reservation was cancelled soon as I got there kick me out and they end up having to give me a different truck bigger than what I need it

Rudolph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Koray W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P. 
Clasificación:
4.0

I would back trucks in so customers dont have to back out, specially longer trucks.

KERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
1.0

I was treated as a potential thief by the way the employee asked me questions. The employee that worked with me in the beginning did not look up from the paperwork and the employee that checked me in mumbled. Then at the end there was "surprising fees" that were not initially told to me. I would not use this location again.

Julie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby G.  |  First Impressions 
Clasificación:
1.0

would not recommend Communication was very poor and the machine was not working It was trying to tell me I need to put $100 deposit instead of the lady trying to figure out a solution she seemed like she did not care

Nicole A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

Great service.

Donyail S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
4.0

Too expensive for me.

Philip A.  |  Overall Experience 
Clasificación:
5.0

Clean, secure storage and very helpful staff.

carol g.  |  Overall Experience 
Clasificación:
5.0

Horrible smoke smell in the vehicle. To the point it made me feel sick. Otherwise the vehicle was as advertised and service folks were excellent.

Michael M. 
Clasificación:
5.0

The equipment was great. Chadd's Auto went above and beyond.

pat n.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
4.0

I would of given it an Excellent but we had to wait a little bit bc they just didnt have enough people working. Which is the common thing now in 2021 everywhere. But the lady in the front was very pleasant and helpful.

BIBI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maka V. 
Clasificación:
5.0

Overall I was very satisfied with my experience. Maybe making it a little clearer about how much time customers get with a days rental online would make things simpler for people's schedule.

Keith C. 
Clasificación:
5.0

The only thing I can complain about is how hard it was to actually get the keys, the lady had to call 2 people . And I had to re enter information that I already did the previous day . So getting started took about 30 minutes so I had the van less time than I wanted . But the van was nice, clean and the process went great other than the start .

Jamal N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Evangelina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac W. 
Clasificación:
3.0

We were giving a 10' moving van to use. We were told the tank was a quarter full. It barely had enough gas to make it to the gas station 4 miles away. I had to sweep out the truck before we used it, as well as sweep it out again before I returned it. The drivers seat was split/splitting (you could see the springs) in the middle, making for a very uncomfortable drive to and from Manhattan KS. When I brought the truck back, I mentioned all this to the supervisor on call. He said he was aware of the issues, including the damaged seat. He said that he is told from headquarters “to drive the truck into the ground.” I was also concerned that they didn't offer discounts as the other companies do for students, but was told by the lady checking the truck out, “we're going to… just not now.” We went with u-haul, because of the good reputation you had. Our feelings are different now about your company and will share it with all of friends and business acquaintances. Sincerely, -Chris Conner 316-518-9234

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baxter S. 
Clasificación:
5.0

The entire process was easy and simple. Very enjoyable and fast.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOYOHIRO K. 
Clasificación:
3.0

Recommend Wichita and OKC 2nd street, but first attempt at a close drop off at OKC Santa Fe location was crazy stupid bad service!!! Pulled in. Parked with trailer to turn in. Went into office and gentlemen told me that uHaul was closed. I looked around and said am I not in the office and returning a trailer at this moment? He said it was complicated and that he had no computer service. Wow. So crazy. But e en crazier.., he sent me to another location that did not exist. Right, the building was not there as mapped. Horrible experience. Until I called 2nd street location and went there.

MARTIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Very polite and quick service awesome

Jamie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina S.  |  First Impressions 
Clasificación:
4.0

Loading carts need to be 6-8" wider to help with furniture. Glass doors will probably be broken soon. LOL

Philip A.  |  First Impressions 
Clasificación:
5.0

I am very impress of the services and customer relation one of the best

henry n.  |  Overall Experience 
Clasificación:
5.0

Great staff, gave great details on how everything works!

Jared G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

courtney c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S.  |  First Impressions 
Clasificación:
5.0

I'd use it again if I needed to. It was very safe.

Vicki B.  |  Overall Experience 
Clasificación:
5.0

Great customer service by Donnethen he is awesome.

Norma T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
1.0

Lady that waiting on me cussed and held atme because I wasn't satisfied with service . And will tell everyone that iknow that never rent or store anything with uhaul .

randy a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY A.  |  First Impressions 
Clasificación:
2.0

Facility and staff were great, above my expectations. The process to get a local agent on the phone is horrendous, you should be ashamed of this treatment of customers!

Peter C.  |  Overall Experience 
Clasificación:
5.0

I didn't quite understand that I needed to disarm the unit prior to opening the door and I ended up setting off the alarm. But it is great that every unit has an alarm system for it.

Bryan D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

devonte w.  |  Overall Experience 
Clasificación:
5.0

First time storage user. My only complaint is that neither the email or text told me I had to check in when getting there. I did everything online so I assumed that I was checked in and ready since it said my key was in my unit. It gave me access codes and such but did not really explain that I needed them even during store hours. Other than that, it has been great so far.

Kacee M.  |  Online Move In 
Clasificación:
1.0

I had to threaten to take legal actions against them

Naomi W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John s.  |  Overall Experience 
Clasificación:
4.0

Employees were great. My only recommendation is that there needs to be more parking at the front.

Tracy D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene P.  |  Overall Experience 
Clasificación:
5.0

Last minute unit needed - I was able to go in and get the small unit right away. The process was very quick and painless!!

Kim F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  Online Move In 
Clasificación:
5.0

Everyone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!

louis t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine S.  |  First Impressions 
Clasificación:
5.0

The truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.

jacob N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanice J.  |  Online Move In 
Clasificación:
5.0

The staff was AH-Mazing! Fueron muy útiles y amables. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!

erica m.  |  First Impressions 
Clasificación:
5.0

Computer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!

mona w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie J.  |  First Impressions 
Clasificación:
5.0

The staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.

PETER G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Very hospitable!

Kevin O.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, courteous and extremely helpful.

Thomas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS A.  |  First Impressions 
Clasificación:
5.0

Our original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!

Wolf Z.  |  First Impressions 
Clasificación:
5.0

Amanda’s professionalism helped make the entire Sign up and move in experience problem free.

robert g.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and it was simple to rent the storage space.

michael c.  |  First Impressions 
Clasificación:
5.0

Waiting for key card/remote entry control for parking area.

ralph r.  |  First Impressions 
Clasificación:
5.0

AMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESS

Edward C.  |  First Impressions 
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