Customer Reviews for U-Haul Moving & Storage of West Wichita

391 comentarios

600 Holland St   Wichita, KS 67209

(316) 749-2945

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(316) 749-2945

600 Holland St
Wichita, KS 67209

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Eldon C. 
Clasificación:
1.0

Very slow service. Took over 30 min. to rent an appliance dolly. The dolly belts did not turn very easy at all. This is exactly how I ended up with a hernia the last time I rented one from a different location. Not to mention I got a call a few hours after I returned the dolly asking when I was going to return it. The associate never checked it in at all.

Larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco L. 
Clasificación:
5.0

Easy pick up and drop off. Clean facility. I always use this location in Wichita.

James W. 
Clasificación:
4.0

Regina was above helpful. She had closed for night and was leaving in her car and saw me trying to check van in and stopped to ask if I needed anything and completed my check in for me as my phone was not cooperating. Absolute best customer service I've had in ages!

cynthia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart C. 
Clasificación:
5.0

El cliente no dejó un comentario.

muneca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Manager and check-in staff were very accommodating.

Kenneth A. 
Clasificación:
5.0

Amanda was very helpful even welcomed me to the area

ROBERT M. 
Clasificación:
4.0

Provide a receipt to the customer.

Huston H. 
Clasificación:
5.0

I had so many questions and they were very patient with me and so helpful and friendly!!!! Thank you!

Maria L. 
Clasificación:
5.0

Easy in easy out less than five minutes every thing was done. Friendly helpful personnel

majed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
2.0

Facility and staff were great, above my expectations. The process to get a local agent on the phone is horrendous, you should be ashamed of this treatment of customers!

Peter C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

I don't know, I had excellent service

LARRY S. 
Clasificación:
5.0

I didn't quite understand that I needed to disarm the unit prior to opening the door and I ended up setting off the alarm. But it is great that every unit has an alarm system for it.

Bryan D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

Front desk was very short staffed. The other customers, including me, waited upwards of 30 minutes to be helped

Harrison L. 
Clasificación:
5.0

El cliente no dejó un comentario.

devonte w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

Returning trailer was frustrating. It kept asking for a password I wasn't provided . I sat on hold twice for over 20 minutes each time . Finally out of desperation I drove off hoping the equipment would remain there for the night until I was able to talk with a live , caring , employee

Kirkland F. 
Clasificación:
5.0

I was very upset about uhaul changing my reservation twice. Don't let the location fool you from getting someone in the call center. I had a great experience with Amanda. She tried her best to accommodate me and to make the situation right. If I put my feelings aside from the reservation changes, everything else went well. Im not sure if I will use uhaul again after all the hurdles I went through.

SHAVONN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias F. 
Clasificación:
5.0

Great support. Great people

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

First time storage user. My only complaint is that neither the email or text told me I had to check in when getting there. I did everything online so I assumed that I was checked in and ready since it said my key was in my unit. It gave me access codes and such but did not really explain that I needed them even during store hours. Other than that, it has been great so far.

Kacee M.  |  Online Move In 
Clasificación:
1.0

I had to threaten to take legal actions against them

Naomi W.  |  Overall Experience 
Clasificación:
5.0

Equipment clean yes Passenger blinker front and back didn't work Driver blinker didn't work and passenger speaker was blown Other than that it was great I was not charged for two days for the inconvenience great group of people

STARLIT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarret Z. 
Clasificación:
5.0

Nothing. Facility is great as is.

Robert L. 
Clasificación:
4.0

Lots of cosmetic damage to the van previously before I got into it. Check engine light was on but they did warn me about that. The 10' trucks should come with a ramp also. Other than that the associates were very friendly and helpful. Great location.

ANDREW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John s.  |  Overall Experience 
Clasificación:
4.0

The trailer was in perfect shape however, the appliance dolly was broke and not discovered until I went to strap around the appliance and it would not tighten up. The stop that it rests against when tightening was broke and had obvious signs or rusting where the plate was welded to the frame. This piece of equipment should have been (and hopefully is) out of commission before someone gets injured. I had to run to the nearest hardware store and purchase ratchet straps to lockdown the appliance to the dolly before I could move the appliance. I'm addition to complain to the lot attendees I attempted to talk to the counter help who was with another customer. After waiting 10 minutes I had to leave workout the contact with the counter person.

Terry M. 
Clasificación:
5.0

Not sure.

Twila B. 
Clasificación:
5.0

Seemed to be an electrical issue of some kind within the center console/ dash board. Strong smell can from fans and fans stopped working momentarily. The area where the dials/ radio was was extremely warm and even HOT in some places, almost burning me. I drove with window cracked and fans on low due to smell being so strong and worrying that there would be a fire or something crazy lmao

Bailey S. 
Clasificación:
4.0

Employees were great. My only recommendation is that there needs to be more parking at the front.

Tracy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Very good,would use this rental again!! Thanks so much!

Martin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renata G. 
Clasificación:
5.0

Everything was good- I have rented several times from Uhaul- never a complaint- can't think of any improvements needed.

vicky K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry E. 
Clasificación:
4.0

I delivered this on the same day I rented it but your damn app kept saying I needed to return it! This is screwed up! If I return the god damn thing show it returned not I need to return it when I already did. I am furious as I went a couple of days wondering WTF is wrong! This is a system problem not a local problem.

Jeffry T. 
Clasificación:
5.0

Very friendly staff

Berlinda P. 
Clasificación:
1.0

I pick the truck up with 1/8 of a tank and dropped it off with just under a quarter tank and they pulled some monkey shit about how I had to be a quarter tank, absurd, never will do business with uhaul again

Nathan D. 
Clasificación:
5.0

Fastest check out ever using the pre check on line option - great add for the company!!!!

Terry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
5.0

Goods were delivered two days late. Scheduling didn't include a trailer for the Ubox at the right location. I had to pick up a trailer at another location and bring it to the Ubox location.

Ronald E. 
Clasificación:
5.0

Very helpful and courteous.

Dennis R. 
Clasificación:
5.0

Last minute unit needed - I was able to go in and get the small unit right away. The process was very quick and painless!!

Kim F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aidrich F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
5.0

I honestly feel this location did a great job, good customer service, an clean vehicle.

Akia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norma T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

Drop off was very simple and convenient. Staff were helpful and prompt

Christopher G. 
Clasificación:
5.0

Very Knowledgeable and helpful staff.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharay K. 
Clasificación:
5.0

Fast, easy. Liked the online check in

Joseph S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

This location was great. I was upset my initial location request was denied, then the second location was changed as well due to another customer not returning the truck. The manager at this location called me at 730am - enough time before my reservation to let me know which was very helpful - they even let me reset for my pickup time for an hour later due to scheduling conflict with pickup. This location was farther away than what I requested, causing me to use more miles/gas than I needed- not this locations fault. The manager let me know there would be a reimbursement to my account in a few days- which was settling. The manager was really helpful, informative and nice. The process was easy and stress free. When returning the truck I used the mobile device check in. The woman I spoke with working was also very friendly, nice and helpful. They made sure to let me know about the specials going on with the storage units as well. I already had one paid for near my home or I would have taken advantage of this special. Overall, great experience. The online pickup/drop off was alright- I'm more old fashioned so the taking of pictures and entering info wasn't my fav but it's efficient.

Brock C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIGETTE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn J. 
Clasificación:
5.0

Excellent location!

Stephen T. 
Clasificación:
5.0

Continue great service! Thanks

Torrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

Wait on phone

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam J. 
Clasificación:
5.0

Everyone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!

louis t.  |  First Impressions 
Clasificación:
5.0

The Uhaul App used for 24/7 rideshare needs a serious looking at. Numerous crashes, Error codes. and unresponsive buttons.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIke V. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

keisha G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE R. 
Clasificación:
4.0

Only problem I had was when I picked up the truck it was not full of fuel it was on the 3/4 mark.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine S.  |  First Impressions 
Clasificación:
5.0

The truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.

jacob N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

debra a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanice J.  |  Online Move In 
Clasificación:
5.0

The staff was AH-Mazing! Fueron muy útiles y amables. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!

erica m.  |  First Impressions 
Clasificación:
5.0

Computer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!

mona w.  |  First Impressions 
Clasificación:
4.0

Didn’t like how price increased within 3 months of joining

zach l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie J.  |  First Impressions 
Clasificación:
5.0

Great facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don't move again but if I do and need temporary storage this where I will go.

john f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison C.  |  Overall Experience 
Clasificación:
3.0

The wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it better

Tomi C.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.

PETER G.  |  First Impressions 
Clasificación:
5.0

I will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!

Kelly H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
5.0

Had a no hassle experience

Richard J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C.  |  First Impressions 
Clasificación:
5.0

I appreciated their understanding and were helpful with helping us make informed decisions.

Kimberly K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly K.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Very hospitable!

Kevin O.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, courteous and extremely helpful.

Thomas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS A.  |  First Impressions 
Clasificación:
5.0

Our original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!

Wolf Z.  |  First Impressions 
Clasificación:
5.0

Staff were warm and friendly and very efficient.

Robyn C.  |  First Impressions 
Clasificación:
5.0

New, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.

Tim K.  |  First Impressions 
Clasificación:
3.0

I realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.

debra a.  |  First Impressions 
Clasificación:
5.0

There was a miss communication on the pickup sight but besides that everything went good

gary d.  |  First Impressions 
Clasificación:
5.0

Amanda’s professionalism helped make the entire Sign up and move in experience problem free.

robert g.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and it was simple to rent the storage space.

michael c.  |  First Impressions 
Clasificación:
5.0

Waiting for key card/remote entry control for parking area.

ralph r.  |  First Impressions 
Clasificación:
5.0

AMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESS

Edward C.  |  First Impressions 
Clasificación:
5.0

Brand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.

Steve J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel R.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly people

Richard J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba