Customer Reviews for U-Haul Moving & Storage of West Valley

5,017 comentarios

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

sheynne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent W. 
Clasificación:
5.0

Honestly communication was excellent and professional, the website was easy to use I was able to upload the information needed without a problem, one feature I absolutely liked was the ability to know when you're in the right location that itself was reliving because the truck I rented was no more then 10 feet away. The truck was really clean one thing I do have a comment on is that the 10” did not have a ramp a little inconvenient but luckily I didn't need it although it would have been nice. Thank you for your services and thank you for your professionalism. -Hector Garcia

Hector G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Do you need part time driver's to take trucks back to California ? If so, give me a call or g mail

melvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
3.0

I think prices are a bit high to rent regular pickup truck. Advertising on the truck said 19.95 but it cost me about 170$ total! For that much I could have rented a 4 door pickup at hertz or some other rental place and kept it the entire day.

Miguel G. 
Clasificación:
4.0

I know that you have to be thorough so that you can maintain your vehicles and so there is no fraud. But the number of emails, texts and required codes felt really excessive. To the point that I was getting really annoyed. I hope that it was an isolated incident.

Kathryn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arisbee R. 
Clasificación:
5.0

awsome !

phuong thu thi N. 
Clasificación:
1.0

$16 cost they charged me 5 times more.

Joseph G. 
Clasificación:
5.0

Employees were very helpful and courteous.

Alice Z. 
Clasificación:
5.0

Location and truck were good. The app is terrible. Not efficient nor worked properly. Very cumbersome to check the truck in and out and the check in process did not work at all and waited a full day for the truck to be checked in manually by the staff and receive an invoice.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

There was a low tire indicator light on and the truck was below 1/4 fuel.

Lyle L. 
Clasificación:
5.0

Nice friendly

Sophia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
4.0

The entrance is always half blocked

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cole L. 
Clasificación:
5.0

Both Rep's, the one when we picked up and the other when we dropped off were very friendly, courteous and efficient. Thank you, excellent customer service! 

Tamara B. 
Clasificación:
5.0

I tried to check in using my phone but it asked to scan a location barcode to confirm my location. The website said the location barcode should be posted to the left of the building door but I could not find it. The staff was very friendly and helped me quickly though.

Matthew G. 
Clasificación:
5.0

Nothing, just keep doing what your doing. Thanks for being there.

dirk M. 
Clasificación:
3.0

I ordered a 1 bedroom uhaul then the place on ordered it from didn't have it so I had to go to a different location. By then they said they only had a 2 bedroom uhaul I was expecting to pay $400, then they go ahead and tell me $500! That $100 more o was NOT EXPECTING AND COULD HAVE GONE TO THE TANK OF GAS! Filling the trucks is a joke I can't believe it they eat the gas up! If they stuck to the price I got quoted for I would have done 4 stats very disappointing....

Wayne H. 
Clasificación:
4.0

Great customer service, had to wait but that is luck of the draw sometimes. The equipment was great, rachets on the trailer were hard to move but minor issues overall. Once they were finished with other customers they were fast checking out and returning equipment.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Great customer service at the West Valley City, UT U-Haul!

ruben P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart J. 
Clasificación:
5.0

Fast and efficient

wain M. 
Clasificación:
3.0

Horrible location area and no room for anything and watch a uhaul employee back into the trailer dolly. Plus for a out of state trailer cost $235 is ridiculous. I understand they give 4 days but when only used for 3 should get a discount.

Jason A. 
Clasificación:
5.0

Such a great business- all salesman were professional and knowledgeable

PAULA S. 
Clasificación:
5.0

Julianne was very helpful and friendly.

DAVID B. 
Clasificación:
2.0

This is my second uhaul ina. Month and both were so far out of alignment how is that even legal to rent out??? First one had such bald tires I was worried one would blow.

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cliff F. 
Clasificación:
5.0

The two employees I worked with this morning were very helpful and knowledgeable.

Deirdre O. 
Clasificación:
5.0

Happy with the services. Thanks

Sharon M. 
Clasificación:
3.0

Add cruise control. You can't maintain a set speed to improve gas mileage and the gas mileage is horrible in those trucks.

Michael D. 
Clasificación:
1.0

Received truck with not even the same amount of gas as they quoted. Then when I tried to go tell them about it the guy at the counter give me attitude and said that it was my fault that I didn't do a proper walk around. Well if they would have checked the truck back in I don't recommend this location.

Derek M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srihari K. 
Clasificación:
1.0

Dudes pretty much told me to fuck off when I asked about compensation for the extra quarter tank of gas I put in it 🙄

Nathaniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alvaro A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

Amazing service!!

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron Q. 
Clasificación:
5.0

Everyone was friendly and helpful. The service is reasonably priced. Excellent experience.

Omar P. 
Clasificación:
4.0

The person who helped me was excellent. The two Caucasian men avoided and didn't want to help me and should be reprimanded.

Paulette G. 
Clasificación:
5.0

I appreciate these guys when I was having troubles booking online I was able to come in and book after they had quite taking reservations

Tristan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arielle L. 
Clasificación:
5.0

I was very happy with my experience. It was a very busy day for them and obviously they were dealing with some difficult customers at the time, but were still very helpful and pleasant to interact with. Well done!

Stephen H. 
Clasificación:
1.0

This is by far the worst uhaul experience ive ever had after 3 days of haveing the uhaul mind u i never got a call nor did my man they ended up threatning me with the cops that if it was not returned that day they were reporting it stolen well i was in the middle of haveing to move my whole apt sorry i did not take 2 min out to call i was just a bit busy so i got treated as a straight criminal i dont have a record thankyou i was not stealing your uhaul i was moveing i would never thought this would happen with this company i will never go through them again 2nd they charged me for shit i never even rented a dolly and some cover pads i never once asked for those worst experance ever

Krystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
5.0

I can without a reservation, and this location is always busy, the location manager greeted me quickly and lucky me, was able to sat right away. Process was extremely fast and convenient. I've use this location before, but they do deserve the great comment as it is friendly and professional. In days where people have high expectations and where staffing is an issue, this location is doing an amazing job!

Leo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

Ya did good... Thanks!

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graydon G. 
Clasificación:
5.0

Awesome 👍

Petelo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendell M. 
Clasificación:
4.0

They were crazy busy but still got us in and out quick. Super friendly employees!

ALANA L. 
Clasificación:
5.0

The staff was very friendly and helpful. Even though it was a busy weekend, I was in and out in good time.

Donnielle S. 
Clasificación:
4.0

Overall a good experience. The return lanes for equipment were located in an area out front that made it inconvenient for parking in the front parking spaces and backing out of the front parking spaces. It was also a bit awkward backing into the driveway to hookup to the rental trailer. It was pretty busy at the time of pick up, but overall customer service was good. Equipment was in good condition, although the empty trailer bumped and jostled a lot. I was afraid something was wrong, but when I called I was informed that it was normal. Glad we only did a one-way rental as having the trailer bumping and jostling for over 600 miles back to original rental location would have caused damage to either my car or the trailer or both. Also, this location is on a busy intersection, so entering and exiting can be a bit tricky.

Monika L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PedroR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly H. 
Clasificación:
5.0

The person that helped me was so great he was very LGBT+ friendly

JUAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

Great service!

KEvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

donavon P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fangufangu M. 
Clasificación:
5.0

No words to me is a perfect store,

Freddy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
4.0

Very helpful.

LuAnn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke D. 
Clasificación:
5.0

We have been renting uhaul from this location! And we always go back every time we need to rent!

JANE R. 
Clasificación:
5.0

Just stay as helpful as you were with us!

Charles M. 
Clasificación:
3.0

El cliente no dejó un comentario.

sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

The people were great you just need more space.

Tom R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kody B. 
Clasificación:
5.0

Very helpful they run a nice clean organization, I give them five stars

Brett W. 
Clasificación:
5.0

Jeffery was a great help.

Judy W. 
Clasificación:
2.0

Did not appreciate the call threatening to call the police if the equipment wasn't return by certain hour, I was 2 days past the return day but told him I would return it that day, I was aware of it being late but was willing to pay the extra days

Ricardo C. 
Clasificación:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie H. 
Clasificación:
5.0

The people were great. Very knowledgeable and helpful.

nancy H. 
Clasificación:
5.0

clean before each use.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ermina B. 
Clasificación:
5.0

I just needed to rent some moving blankets and was able to get them quickly and the staff was very helpful and friendly. Gracias.

Matt E. 
Clasificación:
5.0

I can't recall the gentlemen's name right now but he was the assistant manager at the location I went to. ABSOLUTELY top notch employee there. Friendly, polite, knowledgeable, just a pleasure to work with. You could see right away how hard of a worker he is as well as his whole team there. I hope you guys gave him some good raises to keep him around or someone(including me) might want to steal him away. He does seem to enjoy his work there though. Plain and simple the attributes listed above are pretty hard to find these days. Great asset to your company that is 100% true. Thank you for the great experience.

Michael S. 
Clasificación:
5.0

Servicio al cliente de excelencia. Easy pick up and drop off.

Brian D. 
Clasificación:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J.  |  Overall Experience 
Clasificación:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern B.  |  First Impressions 
Clasificación:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Clasificación:
4.0

Gracias

Valorie J.  |  Overall Experience 
Clasificación:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Clasificación:
3.0

Good people working! Dead mouse in the storage!

russell b. | Reservación
Clasificación:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Clasificación:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Clasificación:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Propano

    Propane service delivered straight to your door!

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  • Building Icon
    History

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