The truck was clean, but I am certain is about to die. At 179,000+ miles, it struggled to get over 40mph when it was empty. I've rented 17' trucks in the past and never before have I been in one that ran that poorly. The transmission and engine sounded like it was going to die or explode at any moment. Time to retire that one I think.Jeremy C.
Customer Reviews for U-Haul Moving & Storage of West Valley
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I received excellent customer service from every associate I spoke with.Stephen C.
El cliente no dejó un comentario.MELANIE T.
El cliente no dejó un comentario.ERNESTO C.
Excellent serviceAndrew N.
El cliente no dejó un comentario.Jason L.
Have rented here previously excellent and friendly customer service Would highly recommendPATRICIA T.
El cliente no dejó un comentario.CARLOS N.
El cliente no dejó un comentario.PETER B.
It is one of the best Uhaul locations I rented from. The employees are very helpful and knowledgeable. Great customer service.David B.
Lady working the counter kept staring at me like I was stealing stuff and very judgmental and kept glancing at me watching. Yes I have tattoos and was wearing a hat but it made me very uncomfortable and very disappointed in man kind. I was returning a truck clean and exactly the way I received and I am a very polite person say hi to everyone and yes mam no mam the whole thing but to be stared at and judged was very disheartening and even though the location is a block from my home I will probably drive to a farther location to rent again. Just sadMISTY M.
El cliente no dejó un comentario.Marcus S.
Going to be honest on this review, I had low expectations as I figured it would just be a simple in and out transaction. From the start to the return every single person was beyond amazing. We had a simple issue at the start (my cars fault, not there) and they were so patient and fixed my issue without any complaints or delay. I was so appreciative. My return was equally as friendly and quick as well. It seemed that everyone there is a team and helps each other out. I will never go to another U Haul again. This place should be the model for every U Haul in the nation, seriously.Erick D.
It always great to find item on last minute.Maricarmen C.
El cliente no dejó un comentario.Terilyn C.
El cliente no dejó un comentario.MICHELLE L.
The mobile return and checkout process could be more intuitive.Jarrett B.
Getting a large Uhaul in the driveway when they are busy can be a little tricky. Once pulled in the employee in the driveway made things super easy. Checked me in, had a quick discussion about a few items and didn't even have to go in the building. Dropped off equipment and was on my way in less than 10 minutes.Neil R.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.DAVID N.
Don't be so expensive and the wait times are ridiculousJacob C.
El cliente no dejó un comentario.Aaron R.
No charge so much gas mileageTamara M.
The original reservation was at a different location, closed. No answer. We needed up paying more becuase as per mile we had to travel further.KELLI G.
El cliente no dejó un comentario.Justin K.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Lowell H.
Gentlemen that did the check in was very courteous and quick.Daniel A.
El cliente no dejó un comentario.Lee S.
The employees were polite and friendlyZACHARY F.
The corporate office made a reservation for a truck that the location did not have. Royleen was very helpful in finding me an alternative option to get what I needed to done.MAX L.
Attention excelentJEAN B.
Fantastic service. Amazing people. They treated me great.BRIAN M.
We always rent from this location, also they will work with you if you want more time to rent if no one reserved the truck.FAAASA G.
El cliente no dejó un comentario.Sydney D.
El cliente no dejó un comentario.CHRISTOPHER J.
Your manager Chris Johnson should be fired take his job personal and is not qualified to be in that positionJohn V.
Trying to figure out when you offer 36 hour rentals and I return a 48 hour rental at 29 hours in still charged for 48?Scott T.
El cliente no dejó un comentario.John M.
Seems to be well run.Merrill J.
El cliente no dejó un comentario.NAKHORN C.
El cliente no dejó un comentario.Nuttapong K.
Location needs to have more availability for parking. So because of the actual location itself is why I would not recommend it over other locations. But the staff was greatDeborah E.
We went to pick up our U-Haul at the Town Storage on Glen Eagle Dr in West Valley City and they didn't have it there. So they sent us to the 40th W West Valley location. We were supposed to get a $50 credit because they didn't have the truck where we asked for it and neither location knew how to do that.GLENN O.
I had two members of the staff be absolutely amazing. Then I called and the man I spoke with seemed absolutely disinterested in our interaction. When I dropped off the truck I filled it to half a tank. I only drove 24 miles. The guy that checked me in charged me for gas. He told me that I must have looked at the gauge from the side and that if you do that it would look like it was at half a tank. I am not stupid. I have driven for 35 years. I know how to read a gas gauge. I checked when sitting in the driver's seat. Because of this and other problems trying to pick up the truck. I won't recommend U Haul at all. I used to love the service and have rented trucks multiple times. Sad to lose faith in a company.Carol J.
You need to fix the U-Haul app. Returning the truck was impossible from the app because it would not accept my photo of the odometer. I had to return the truck using uahul.com/share.Kyle L.
We rented a car Dolly from the Kearns store. We are very happy with our experience and how it was handled by customer service representative Steve. He did everything we needed done at a timely manner, excellent customer service! thank you for all your help SteveLiza H.
I'd probably never rent another truck from U-Haul. The reason is for a small 10' truck cost me a small fortune. Truck rental plus gas plus mileage on top of that. I should have just made 2 trips in my truck. Not to mention having to rush to have it back by 5Joseph B.
El cliente no dejó un comentario.WILLIS M.
El cliente no dejó un comentario.SHAMRA S.
I had a really easy rental process. Thank you!Eugene S.
El cliente no dejó un comentario.PEDRO H.
Just the fact of the customer service, guys said to move out of the way and i go to get help and they tel each other to help me, like they dont wana work and than take a long time and theres noone it's annoyingEsmeralda R.
El cliente no dejó un comentario.Przemyslaw G.
This place has zero customer parking. They had us move our behocle 3 times basically refusing to let us park in the lot comsistimg of the business becaise there is no parking. We literally just meeded to grab am auto transport as the paperwork amd payment had already been taken care of. Will not recommend this place or these people. Prob wont use uhaul ever again.Robyn B.
Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.MARK D. | First Impressions
Everything went very smoothly, great experience and will be back again in the future.Eric B.
El cliente no dejó un comentario.JOSHUA A.
Great to get a cargo van when we needed it.Leann H.
Excellent staffHoward B.
Always have great service from this location and I've been going there for several years. They are always very busy. But very helpful and friendly.MINDY T.
The service was great. But i rented a tow dolly ,it definitely needed it some improvement.HECTOR A.
Calling customer service was a joke to find a place to drop off. Having to wait an hour for a call back is ridiculous.EMILY H.
Keep it upVicente M.
El cliente no dejó un comentario.Bradly R.
El cliente no dejó un comentario.BRADLY R.
El cliente no dejó un comentario.Mary E.
Good quick costumer serviceSteffan M.
I think you guys doing great. I had excellent and friendly service. GraciasArmando R.
El cliente no dejó un comentario.MARC S.
The truck needed a new seal on the driver's side doorSTEVEN S.
They were amazing! Thank you so muchLAURA J.
I loved the employees they were so helpful.CHRISTIN T.
El cliente no dejó un comentario.ROBERT E.
El cliente no dejó un comentario.RICHARD W.
It's absolute nonsense that you have to have my physical street address! You've never needed it before, and you've got no valid reason to demand it now. The reason I was given for requiring it was so that you would know where the trailer would be parked in the event I didn't return it that evening. That's ridiculous. It could be parked anywhere within a 400 mile radius.Roger C.
El cliente no dejó un comentario.Catherine F.
El cliente no dejó un comentario.Brahms B.
I feel that both staff were professional and efficient.Keith O.
El cliente no dejó un comentario.JONATHAN M.
El cliente no dejó un comentario.MICHAEL C.
The service reps were helpful.. didn't have to wait.. checkout was easy.. thanksDavid B.
the sales rep. Alyesia Loch is one of the best salespersons i have ever delt with in ANY industry. she was very thorough polite and professionall. an outstanding person and pleasure to deal with!!JOHN O.
Better customer serviceJunior T.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.PAUL V.
El cliente no dejó un comentario.Nick P.
Awesome experience and top customer service from every individual I worked with!! Will definitely be back!Katelyn J.
El cliente no dejó un comentario.BRYAN N.
It was kind of hectic, lots of people and not enough staff. But otherwise great equipment and nice serviceJanelle D.
El cliente no dejó un comentario.Chase D.
El cliente no dejó un comentario.Jaye B.
Kind and courteous employees, running a clean and well maintained facility. I would strongly recommend this location if you are planning a move...Doug B.
El cliente no dejó un comentario.ROSA G.
El cliente no dejó un comentario.jim S.
No improvement needed, happy with excellent service. ¡Gracias!Laura C.
It was great excellent serviceJAVIER S.
The location is very crowded/small and difficult for customers to access or make drop offs.DAVID P.
El cliente no dejó un comentario.Kaitlyn T.
It was a great experience, the office receptionist was very helpful and she explained everything in detail. I was able to drop the uhaul before the requested time frame.Elmer M.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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