Comentarios de los clientes para U-Haul Moving & Storage of West Valley

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Valley

Clasificación general:

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Jenny M.
Clasificación:

El cliente no dejó un comentario.

Rachel J.
Clasificación:

There was a snag with my reservation. The person tried to say "It's not a guaranteed reservation, so we don't have a truck for you, oh well". I had to call customer service to get the problem fixed and it took an hour to get it ironed out. Don't expect it to be a quick in and out. Then they charged my card an extra $26 and now I have to call to find out why. We folded the furniture pads and swept the truck out as we were supposed to, so I think they are just trying to take advantage.

Candra P.
Clasificación:

Actually, I am answering this survey for my daughter. I am her mother who paid for this service and she said it was very convenient to rent a U-Haul to get the remains of some storage from one facility into one, so I told her I would pay for the rental of this means so it could be done in ONE trip. However, personnel forgot to include the dolly she asked for. It was NOT charged, but personnel need to make sure that when customers asked for extra equipment(s) and or other needs they must remember to include, otherwise, she said she was very pleased with the service all together. Your location @4000 W 4690 S where my daughter picked up the truck made it very convenient because she was only traveling from your location to 6200 S in Kearns, UT to pickup, then to 5400 S in Taylorsville to unload. So, distance wise was very quick/convenient. SERVICE WAS VERY RESONALBLY PRICED FOR HER NEED(S). .

James R.
Clasificación:

I called and made a reservation for a trailer. I go to pick it up and they said I had no reservation. I told the guy helping me I had made it. He said he did not have the trailer I wanted but had a bigger one for a higher price. Issid would you honor the lower price he said no. I told him to check and he would see that I called after getting upset with him. He finally checked and seen that I called and the guy I made the reservation with didn't follow through. He finally matched the rate. Whay a joke though. You call in and make a reservation and your employee is dumb enough not to follow through especially when he kept asking me ZHEN YOU GOING TO BRING IT BAVK. WHEN YOU HOING YO BRING IT BACK. I SHOULD HAVE GOT A FREE FOR YOUR EMPLOYEES STUPID MISTAKE. PLUS THE HASDLR EITH THE EMPLOYEE WHO WSS HRLPING ME WHO WAS RUDE TO ME. The only one who was nice was the employee that helped mr when I brought back the trailer. Your location sucks.

Alex C.
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El cliente no dejó un comentario.

COLLEEN C.
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El cliente no dejó un comentario.

Chauncey B.
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J set up the pick-up to be walking distance from my storage unit. Uhaul changes it to this location a couple days before through just an email, and without me agreeing to it, but when I request to drop it off at a different location (within 30 miles of this one) the lady on the phone at the regional office has the audacity to tell me that's not how contracts work. I'm not using this location again, and I'm probably not going to ever use uhaul again.

robert S.
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El cliente no dejó un comentario.

kylia M.
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El cliente no dejó un comentario.

Dustin D.
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El cliente no dejó un comentario.

Jessica N.
Clasificación:

Fix the fucking return on the site took way too many pictures trying too get it too work but ended up just giving up on it. And just dropping the keys in the box instead of finishing the return the location was good but the site needs some work

Chase H.
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I was very pleased at the efficiency of getting this reserved, paying, and getting hooked up.

Matthew M.
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I would say move any of the uhauls that we're not being used towards the back just because while I was doing a self check in there was only two spots on the lot left as I took and another family came in to do there's as well making no room for parking if a third family would have come to self check in as well. Nothing wrong with the company itself just a suggestion.

George P.
Clasificación:

Nothing right now because of this Covid. All the procedures were followed with social distancing and Masks, everything done through online/email. I myself really miss the interaction with people and not having to yell through Masks and barriers. For me having to speak so loudly, I feel like my privacy is compromised. But it is what we all have to go through right now. Thank You for providing the services that I need

Jorge N.
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El cliente no dejó un comentario.

Jeffery M.
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When picking up was asked for a cell phone when told we didn't have one the gentleman (Daniel Klc is on contract) said he would do it this time but if we don't have one we will not be able to rent a truck again...Really!!?? We have doing business with UHaul for years and have never encountered this. If that is the case then we will go elsewhere. We do alot of DIY projects and need a van, pickup, moving truck, etc. another company, I'm sure, will value our business. The young man that checked it back in when returning was very nice and helpful, so we would like to give him Kudos.

Lee H.
Clasificación:

Guy was a little overly excited that I didn't call even though I was only 15 minutes late. I thought that was a bit odd. But after that was over with he was very nice and pleasant and it was a good experience. No issues with the trailer.

NOLAN R.
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That focus on the value of my time was fantastic. Just keep doing that.

Jacob V.
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Make sure to check that everything is hooked up right.Make sure the pin is in the reciver,

Robert N.
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El cliente no dejó un comentario.

Debbi D.
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El cliente no dejó un comentario.

April W.
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Well, my experience was fantastic! When I needed to return my rental after hours which was 4 am someone really picked up the phone and walked me through the process. I have used them before and have always been well taken care of.

William R.
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El cliente no dejó un comentario.

Rienhold N.
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Just want give an excellent review to Joe, the assistant, there at the Uhaul for helping me get in and out and checked back in quickly. Very polite and friendly. I've always been really happy renting from this location. I also want to give Abraham (I am bad with names, I hope it's correct) the friendly younger fella an excellent review as well. Keep up the excellent work everyone. Very happy customer here.

PETE P.
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El cliente no dejó un comentario.

Vernis W.
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I picked up the U-Haul at 7.00 AM, right on schedule. Returned the unit about 2.00 PM with no problems. Thank you for the service. Vernis Webb

John C.
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Everyone working there was friendly and helpful.

Joseph H.
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Building was gross and poorly lit. Felt like I was about to be murdered.

Thomas G.
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El cliente no dejó un comentario.

Daniel W.
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Your website wouldn't work. I returned the truck at the scheduled time after hours and tried to check in but your website refused to recognize my location. When I called customer service I was on hold for half an hour with no answer, so I gave up and dropped the keys in the box. Got charged 20 bucks extra. Not happy.

Mele T.
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El cliente no dejó un comentario.

Thomas M.
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Very cooperative and helpful crew.

JULIE L.
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Go out with you to do the walk around.

Gregg J.
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I don't know if this is something you can really improve, but the location was very tight and didn't have much area to move around. When I arrived to pick up my new truck or car didn't have much room to park my picture up and they were only two other customers there at the time.

Joshua S.
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El cliente no dejó un comentario.

Terri H.
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El cliente no dejó un comentario.

Juan P.
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El cliente no dejó un comentario.

Jerson P.
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Very friendly attendants,. Willing to help you under any situation or scenario.

Laura C.
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El cliente no dejó un comentario.

Dirk P.
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El cliente no dejó un comentario.

BRADLEY A.
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El cliente no dejó un comentario.

Christopher S.
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El cliente no dejó un comentario.

Leslie M.
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El cliente no dejó un comentario.

Nedzad D.
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El cliente no dejó un comentario.

Porter D.
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El cliente no dejó un comentario.

Glenn O.
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El cliente no dejó un comentario.

Mark P.
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El cliente no dejó un comentario.

Nathaniel M.
Clasificación:

Maybe allow the possibility for discounts especially for repeat customers. That in itself would attract customers. Uhaul is a name brand. Normal name brands have discounts for repeats and multi-purchases.

Heidi N.
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El cliente no dejó un comentario.

Tammy H.
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El cliente no dejó un comentario.

robert C.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

Edward F.
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Great experience. Will use them again and again

Aldhin H.
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Parking area for personal vehicles is very limited. It would be helpful to see some instructions on where to park when you arrive at this location.

William S.
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nice guys

Amy H.
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El cliente no dejó un comentario.

Elizabeth M.
Clasificación:

I DID NOT RENT FROM UHAUL. I started receiving text messages about “my rental” and I was immediately concerned. I tried to call U-Haul customer service and I wasn't about to wait 7 to 10 minutes for a rental I never even made! The next day I received a receipt for my rental. It included my home address, my email, my phone numbers, but the name and the last four digits of the credit card number not mine. On the receipt it said if you had any questions to email 720054_GM@uhaul.com. And I did! This was three days ago and I've not received a reply. I ABSOLUTELY intend to pursue this. Why was my account information used? How is my account accessed by somebody else? There's a huge liability issue here. U-Haul corporate will be hearing from me.

Stephen G.
Clasificación:

You did a good job here. The drop off process is lousy.

Juan C.
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From start to finish the process was very easy and the staff were very nice. They knew exactly what they were doing and I wish more company's trained their employees like the ones at the location I rented from. Thank you.

Allen C.
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El cliente no dejó un comentario.

PAUL W.
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El cliente no dejó un comentario.

Heather W.
Clasificación:

The overall experience was good. I don't like the repeated reference to an "inconvenience" fee if certain things weren't done by me, the customer, upon returning the vehicle. Telling a customer it would be inconvenient to do your job is not good service. Especially when I complete all the steps to check in a truck so I don't have to wait in line. It's actually inconvenient to customers, but shouldn't be to employees who are being paid for a service. Better to call it a convenience fee- if the customer chooses not to complete certain steps, the employee will do it and charge a fee. I've been in customer service for 25 years-that's my two cents.

John S.
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El cliente no dejó un comentario.

Cody F.
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El cliente no dejó un comentario.

Kevin W.
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El cliente no dejó un comentario.

Roger A.
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El cliente no dejó un comentario.

Forrest A.
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El cliente no dejó un comentario.

Heidi N.
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El cliente no dejó un comentario.

Katherine A.
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El cliente no dejó un comentario.

Hannah Victoria R.
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The staff is super helpful and super friendly! Amazing customer service!

Roger A. | First Impressions |
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6 stars, I got the royal treatment.

Brent A.
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El cliente no dejó un comentario.

Jared K.
Clasificación:

Hey, Whoever the bearded man was, bigger guy on Sunday August 30 in the morning. Give this guy a raise. I was about to say never again for UHaul because of the ridiculous policy.... Drop off at 8:43am or it's a $40 fee. Don't drop off until our staff gets here at 9:00am or it's a $20 fee. He was a gentleman, handled it really well. Professionally made me feel great walking out of there. Will definitely return when I need to move anything.

GUMARO M.
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El cliente no dejó un comentario.

Sheldon T.
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El cliente no dejó un comentario.

Benjamin S.
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Had a 5 am pick up confirmed the day before. The place never set up the lock box right, called 24/7 hot line they sent me 30 miles away to once again a truck with no key, called again they sent me to a different location, so I could deal with a person directly. It's annoying on a moving day. I booked the truck a month in advance, so this wouldn't happen and all they did was waste my time. For future reference I would never do online check in again, I would deal directly with a person.

Tauelia T.
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Customer Service was outstanding ! Very professional and fast. I turned the trailer in a day early and they adjusted my bill and refunded my funds back into my account the very next day.

William R.
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Thank you !!

Sherie W.
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El cliente no dejó un comentario.

Katherine F.
Clasificación:

Everything far exceeded my expectations for the day! Everything went smoothly from the young lady who made my reservation, to the young man who helped me at the counter to pick up, checking the truck back in was a snap. Both of these people were excellent! Thank you to Uhaul for making a very stressful day the best it could be!!! Katherine F.

Ethan O.
Clasificación:

Employees made the experience a lot better than it could've been. Very helpful and respectful. If only you had one or two more of them because the place was a bit crowded with customers. Usually would prefer the Murray or midvale location because from when I've rented stuff in the past they seemed to have a larger selection and were maybe slightly more efficient. Either way, I was happy with rental.

daniel P.
Clasificación:

El cliente no dejó un comentario.

Katherine H.
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El cliente no dejó un comentario.

Ricardo A.
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El cliente no dejó un comentario.

Gregory M.
Clasificación:

Just a suggestion to new customers: Reserving the truck and/or trailer online, really cuts down on your "in person" time. Glad that I did it!

Jesse L.
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Everything went very smooth, guy at the counter was very friendly and patient.. perfect rental experience thanks

Elsa A.
Clasificación:

Nothing everything is great.

Lisa M.
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The individual who initially assisted us was rude, unfriendly. Employees not wearing masks, no gloves when driving the vehicle to hand off to me. I spent 5 minutes cleaning with my own clorox wipes to ensure safety. I've used this particular location multiple times in the past but will not be fing back again.

Uanita S.
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El cliente no dejó un comentario.

Tawnia N.
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Employees were polite and helpful! I love the 24/7 check in process!

Dennis D.
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El cliente no dejó un comentario.

Karl S.
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Check out and check in was very quick and easy.

Hannah P.
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I rented the truck to move a bedroom set I bought for my daughter. When I went to pick up the furniture and got in the box of the truck, it smelled horribly like old garbage. It looked clean when we did the walk around but I didn't get close enough to smell it. I let the store know of the smell when I returned it and was assured that it would be clean before the next rental. Over all, it was an easy and good experience.

aaron P.
Clasificación:

Take better care of your employees onsite with more staff or incentives , they deserve it

Jack S.
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El cliente no dejó un comentario.

Jack S.
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El cliente no dejó un comentario.

Eric M.
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Staff were excellent! both the pick-up staff and drop-off staff. Very impressed.

Ryland L.
Clasificación:

The experience was great Aleshya Loch helped us and she was very knowledgeable helpful and efficient I will always go to this location if I'm in need of a truck or trailer in the area

Randal K.
Clasificación:

You need better updates to your internet. I was told no availability for a car trailer in SLC so we chose the Murray location (closest option to our destination) I then get a call saying I needed to pick up my reservation in West Valley City. If it were not available in Murray why did the internet say it wasn't. Clearly the SLC locations (several of them on my route) said it was not available. When I got the call the reservation person said my reservation was subject to availability and was less then accommodating. I asked if any discount was available because of the inconvenience of going quite a bit out of my way. She repeated my reservation was subject t to availability when I booked it and was welcome to cancel if it was a problem POOR customer service. I will be sure I use your competition next time and see if they offer better service. Again totally disappointed

Denise C.
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Excellent experience and service. Very happy. Will always do business with this place.

Troy S.
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El cliente no dejó un comentario.

Gary O. | Overall Experience |
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El cliente no dejó un comentario.

Paul M. | Overall Experience |
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El cliente no dejó un comentario.

Vern B. | First Impressions |
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El cliente no dejó un comentario.

MEGHAN W. | Overall Experience |
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Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

Valorie J. | Overall Experience |
Clasificación:

Thank you

DORI S. | Overall Experience |
Clasificación:

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

russell b. | Reservation |
Clasificación:

Good people working! Dead mouse in the storage!

Roy M. | Overall Experience |
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Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

joe t. | Overall Experience |
Clasificación:

Bob the manager was very helpful and friendly.

CINDY J. | Overall Experience |
Clasificación:

Friendly staff easy location to get to and well maintained would definitely recommend....

No se han enviado comentarios para esta ubicación.

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