Customer Reviews for U-Haul Moving & Storage of West Valley

5,134 comentarios

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

UHaul corporate customer service is HORRIBLE, just horrible. After giving the run around stopping at 3 different locations for either unavailability or defective trailer, ended up at this location many miles away at over 4 hours of wasted time. The rep was also rude, non-professional with her issues, non acceptance of the UHaul guaranteed agreement of multiple failed reservation compensation. SHAME ON HER, she needs to ho back to training and become personable. Everyone at the west valley location were courgual, professional and supportive.

Alex A. 
Clasificación:
5.0

The trailer i reserved had not been returned by the previous renter. the guys at the West Valley store called around the northern part of the state to find me another one that size.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnielle S. 
Clasificación:
5.0

Staff was wonderful.

veon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S.  |  First Impressions 
Clasificación:
4.0

Nice staff.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

I want to give a huge shout out to Daniel, who went above and beyond in helping me get my lights working today, August 9, 2022. He was fast, polite, and effective and I am very pleased with the service he provided. He deserves a raise!

LaDawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yunga W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
1.0

I rented a U-Haul filled it halfway up and noticed it was leaking water from the rain lots of water so much that when I threw my sleeping bag up it splashed all over it was in a 2 inch puddle of water it continue to leak and I took photographs spoke with the manager they said to bring it up when I return the vehicle. Manager wasn't there I was told the manager would contact me before I was charged the full price without contacting me or anything got many items were possibly ruined apparently it's OK with this location to send out leaky trucks that could possibly cost thousands of dollars worth of damage To someone renting their vehicle thanks U-Haul

Matt D. 
Clasificación:
2.0

El cliente no dejó un comentario.

MOHENOA F. 
Clasificación:
3.0

Way more expensive than expected. Brought the the vehicle back 2 hours early early, far less mileage used and, clean. Not sure $78 for 4 hours is fair? On a rental advertised at "only" $19 95?

Wendy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bladimir M. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
1.0

The experience was pretty rough. I chose the mobile check in because I was in a rush and my truck was backed in and I had to wait in line to get it moved and the workers were not friendly about it. The truck smelled very bad of body odor and didn't seem to be disinfected. At the check in of the truck, I filled the gas back up a little over where it was at the start and was still charged a gas fee with no explanation from the worker. Would not recommend this location to anyone.

Lucas G. 
Clasificación:
5.0

Excelente service , low cost

ELKIN R. 
Clasificación:
5.0

No improvements needed everyone was very friendly and helpful.

Jerry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hernando F. 
Clasificación:
5.0

Staff was friendly and knowledgeable. Service was fast and efficient. Julianne was a great help.

James B. 
Clasificación:
2.0

The customer service ice was terrible. My mom came with to drop me off to pick up the truck and someone pulled up behind her and parked the truck so she couldn't get out of the parking stall. She honked for the employee to move the truck, she looked and walked off. My mom had to make like a 50 point turn to get her car out. It was absolutely horrendous. Also when I dropped off the truck, I was standing in the lobby and instead of asking what I need, they said someone would be with me in a moment. When they finally were able to help, they said that it was too late to check it in at the counter, but I had to complete the return myself on line. It was ridiculous.

aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ben R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary T. 
Clasificación:
5.0

Each time I've visited I've found the staff responsive, helpful and friendly. There prices on moving materials are great. Better than most other stores.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Julienne was professional and courteous. I appreciate her friendly demeanor and willingness to help me.

Brian G. 
Clasificación:
5.0

Excellent Service!!!

Jesus A. 
Clasificación:
5.0

Clerk was friendly and helpful and cute too. Have rented there several time's

Scott D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JayD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad H. 
Clasificación:
1.0

Customer service was terrible

Douglas C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela R.  |  Overall Experience 
Clasificación:
1.0

Told them my trip was 2,100 miles and they gave me 2,500 miles. No refund for my $300. Fuck ‘em

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX J. 
Clasificación:
5.0

Good service

MAX J. 
Clasificación:
5.0

Staff was helpful, efficient and knowledgeable. Location was cluttered and confusing to navigate but staff helped accommodate the small space.

DWAYNE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felipe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
4.0

More employees for less wait time.

Sherie L. 
Clasificación:
5.0

Staff were very helpful providing the expertise and assistance I needed. The trailer was ready for me on time and check in was easy. Thank you!!

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jane S. 
Clasificación:
5.0

Extremely efficient and helpful staff. Great job!

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

troy M. 
Clasificación:
5.0

Amazingly kind and helpful people work at this location! I felt very comfortable after the tutorial on how to hook up my car to the truck. Lovely people.

Danielle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
3.0

windshield was dirty. Change oil soon was on the digital readout. I didn't do a good job of inspecting the van for an damage when I picked it up and they charged me $150 for a small dent on the back door that you can clearly tell had been there for quite some time.

Don S. 
Clasificación:
3.0

I had a reservation at a different location. It was less than a mile away from my needed location. When I went at 6 am to get my rental it wasn't available. Called reservation number and was sent to alternate location 20 miles away at $1.09/mile total extra miles 40( $43.60). Vehicles windshield was so dirty I had to wash it to see. As a customer I would have expected better from a large company.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jorge L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mayra B. 
Clasificación:
5.0

Very helpful considering they had no room left on the lot for more trucks.

David S. 
Clasificación:
5.0

Quick and stress free. We'll definitely use them again!

Doug S. 
Clasificación:
2.0

When we returned the truck the lady who came out to mop the back of the truck was extremely rude and not helpful at all. She seemed in a hurry and exasperated that we were there. Everyone else was helpful and made the experience positive.

Jesse S. 
Clasificación:
1.0

Improve check in service. I arrived 40 minutes before closing time and was told I had to do my own check in. Another couple that got there 20 minutes before I did sat waiting for the employees to check them in as well for about 30 minutes before they were also told they needed to do it themselves.

Luis F. 
Clasificación:
5.0

This U-Haul location is excellent. They always have everything I need, when I need it. All the vehicles have always been in good working order. The friendly staff ease the stress of moving. That's why I continue to come here. 25-30 years of excellent experiences.

Mary T. 
Clasificación:
3.0

Don't make it mandatory you have a cell phone to rent. Also, if a customer tells you the fuel is lower than the paperwork says (at pickup), maybe you should make a note of it so you don't get grilled by the employees at time of return.

Brendan N. 
Clasificación:
5.0

Computers very slow and didn't seem user friendly. Credit card machine broken. What seemed like should be a 2 minute transaction turned into at least 10. The staff was amazing! Very friendly and helpful, great service!! Thank you ☺️

dorthy S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOULEEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

Please make sure the drop-off location listed on the contract accepts the item that is being dropped off. My contract instructed me to drop the trailer off at a different location that did did not accept trailers. The nearest location that accepted trailers was 11 miles away from the location on the contract (The person I spoke with on the phone said it was only four miles, but that is probably as the crow flies… a trailer cannot fly). I had to go back the direction I had come from unloading the trailer and continue past there to the other location that accepted trailers. What a waste of time and gas money. It sounds like this happens often.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
1.0

After reserving the truck to be picked up here, they made us drive out to west valley to pick up. They were super rude on the phone.

Russ G. 
Clasificación:
5.0

The staff were very helpful and friendly.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

ND

Apryl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro B. 
Clasificación:
1.0

I requested a non smoking truck , the truck I rented smelled like an ashtray ! It was so bad I had to drive with the windows down because it made me nauseous . They got the return date wrong and so that made me all un happy .

Eric S. 
Clasificación:
1.0

Replace the girl working at the counter.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

Thanks! I was very satisfied!

Gregoria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
1.0

Their customer service is a piece of s***. They need to get their crap together. They screwed up my order. Made me go 45 minute out of my way to get my truck and wouldn't even pay for my gas. Only gave me a few miles in credit which wasn't enough compared to the gas to get there and back. Guy I dropped of the truck with was an arrogant jerk and made me put in1 gallon of gas more just to move the gage a millimeter to his satisfaction. Literally 1 more gallon. And screwed up my order. Talked to the manager and they wouldn't believe my story so they called and verified it with the area manager for my mile credit and proceeded to tell me how it was my fault and they shouldn't be giving me mile credits. They are the one who screwed up my order. How is that my fault! Most terrible customer service ever. STAY AWAY FROM THEM!!

Zachariah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harry C. 
Clasificación:
1.0

Didnt have our vehicle on original date. That made us have to get a hotel for an extra night that your company would not reimburse us for. This also caused my husband to miss an important work meeting, because we had to wait an extra day to receive our truck.

Nathanael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

Was told I could bring it back for an after hours drop off. Lot was full and nowhere to drop off the trailer, wasted lots of gas and my Sunday evening. Was late for work next day because I had to go clear back to drop it off.

Paul P. 
Clasificación:
5.0

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Manuel L.  |  First Impressions 
Clasificación:
1.0

I went over gas tank fill and spend extra, manager didn't care to provide a discount or assist me.

Alfonso P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G. 
Clasificación:
2.0

Very slow

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hennesy R. 
Clasificación:
4.0

My only frustration was with my reservation being moved twice; each time to a location further from my house, which caused me to pay a lot more for mileage.

Stacey D. 
Clasificación:
5.0

Julie was amazing to keep the process simple and very quick. SO SMOOTH!! A great option for our needs today and definitely in the future.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
4.0

Property was kinda small, not sure if they were closing for the day but truck was not ready.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  First Impressions 
Clasificación:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J.  |  Overall Experience 
Clasificación:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern B.  |  First Impressions 
Clasificación:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Clasificación:
4.0

Gracias

Valorie J.  |  Overall Experience 
Clasificación:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Clasificación:
3.0

Good people working! Dead mouse in the storage!

russell b. | Reservación
Clasificación:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Clasificación:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Clasificación:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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