El cliente no dejó un comentario.
Jennifer P.Customer Reviews for U-Haul Moving & Storage of West Tampa
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Se me quedaron unos paquetes el cual llamé para averiguar y me dijeron que si estaban en el lugar y que yo paraba por ellos y cuando fui ya no estaban quisiera saber quién me responde por mis artículos perdidos
Martha P. | Overall ExperienceMe parece que entra gente sin registrarse cuando la puerta esta abierta.
Nancy F. | Overall ExperienceNichole Norma Melissa Alex We're all extremely helpful!!! Thanks to all of them for their kindness and help.
Elizabeth S. | First ImpressionsDeberían de dar mejor la información y el servicio de llamadas son malos y ni decir sobre las recetas para almacenamiento el servicios no me gusta es eso colmo qué un lugar de esos con tantas bodegas apenas tenga traes carritos de carga el el lugar
Martha P. | First ImpressionsCancelled my truck reservation. Wrong time was recorded by associate. I've always used UHaul and I've never had any problems until 3/27/22. It totally ruined my move in day for today. The associate had an "Oh Well not her fault" demeanor. I won't be returning to the West Hillsborough (Tampa) location ever again. The Gandy Location (Tampa) helped me out with a truck not the same size but I could work with it.
GARY M. | First ImpressionsMultiple fees when late and an increase in the monthly rate pushed me to take my stuff out.
Alexandra T. | Overall ExperienceBuena ubicación y el personal muy amable pero muy poco espacio para estacionar y acceder al storage. Además de que tome el espacio para que las cosas estuvieran resguardadas y en dos oportunidades hubo problemas de agua y en una de ellas se dañaron cosas que no se reponen con dinero.
Hilan Noel N. | Overall ExperienceQuestions throughly answered. Attentive reps. Evelinda was very helpful answering all questions! Unit was closed out December 23 2021. Excellent experience!
Dori H. | Overall ExperienceTodo bien gracias
Raimundo L. | First ImpressionsThere is no proration for storage units which is not correct for customers! Especially since it was turned in (freed/move out) 3 weeks before the next due date and there was no credit given (returned credit or in house credit) which I personally think is wrong, they will lock up your unit if you don't pay ( not my case, I always paid before my due date) but you can't get reimbursed or credited for future use!!! This is very wrong to the consumers!
Elizabeth T. | Overall ExperienceMy unit was tampered with. And items were stolen. Very upset since i was expecting to be able to sell to make it theough since to covid was without working for almost 8 weeks
Derek N. | Overall ExperienceYour store on W Hillsborough Sve in Tamps, is a great place, always clean organized great signage friendly and knowledgeable staff always will willing to help and be available, KUDOS to Manager Michael, he is hands on on every aspect of the business always present for customers, there is always a solution when he is on duty, during pandemic never missed a beat, was more diligent than ever. In my case, personally have received always the best advised during difficult times we all faced! Always ready to serve with a smile and sinny disposition! Thank you Michael and crew who follow his prime example! Edna Y Gacharna Bermudez A very satisfied customer. Gracias Michael
EDNA G. | First ImpressionsThe area was crowded at times, but overall very easy to get in and out.
Brentnol J. | Overall ExperienceNot convenient on Sunday
Eric S. | First ImpressionsI rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...
Sean M. | First ImpressionsLo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.
ED P. | First ImpressionsI was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!
mayra r. | Overall ExperienceI was very satisfied with everything
Thealonda W. | First ImpressionsTheir manager and billing department need additional training
BRIDGETTE P. | Overall Experience👍👍👍
Andy R. | Overall ExperienceI would give 5 star rating it wasn't for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!
Dori H. | First ImpressionsWould be nice to have 24 hour access.
JOSEPH A. | First ImpressionsN/C
Priscilla A. | First ImpressionsWith American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!
Alan I. | First ImpressionsTodo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.
Javier P. | Overall ExperienceProfessional and quick!👍👌💯😊
Betsy w. | First ImpressionsThe storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.
DUSTIN L. | First ImpressionsGreat team
Stephanie W. | Overall ExperienceThanks for everything.
Barbara D. | Overall ExperienceIt took a long time to check in and I feel some of the paperwork can be less
Sabrina H. | First ImpressionsNorma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!
Desiree T. | Online Move InParking was filled with employee vehicles and excess uhaul trucks making loading difficult.
Charlie P. | Overall ExperienceI rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn't find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn't tell me that I couldn't use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn't answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.
Dylan F. | First ImpressionsThere was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.
NATHANIEL B. | Overall ExperienceThere was no lock in my storage unit
Isis C. | Online Move InI utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!
RONALD B. | First ImpressionsI just think they need a elevator for the second floor and you need cooling I there
Teresa R. | First ImpressionsLeticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.
ROBERTO F. | Overall ExperienceI stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.
Amber S. | First ImpressionsSirve de mucha ayuda maravilloso
Jose A. | First ImpressionsPeople sleeping in units. Clearly not safe
kaila B. | First ImpressionsI have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! ¡Gracias!
Loraine W. | First ImpressionsSecure clean facility...various storage options...great staff
AMARIIMMANUEL G. | Overall ExperienceThe cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed
MARIA G. | Overall ExperienceVery friendly smart i love it thank you
Jose Antonio P. | First ImpressionsVery helpful and caring staff # 1 storage in the world
Aaron M. | Overall ExperienceThis location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"
Shrea J. | Overall ExperienceGracias
BOBBIE W. | Overall ExperienceMichael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo
Anthony F. | Overall ExperienceThese folks here are profesional, helpful and friendly. Excellent place.
Mark E. | Overall ExperienceEverything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn't owe them a dime)...but after the final phone call..all was taken care of! Gracias
Bryan C. | Overall ExperienceMichael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc
Edna G. | Online Move InGracias pude resolver todo bien gracias por el buen trabajo al cliente
Israel B. | Overall ExperienceIf I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.
linda f. | Overall ExperienceOverall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.
Ryan M. | Overall ExperienceI paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn't! There's nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I'm keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!
Samantha C. | Overall ExperienceMr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.
Dawning Family S. | First Impressionsis my storage unit closed out?
Jessica L. | Overall ExperienceStaff was helpful, facilities were clean and well maintained.
Ryan M. | First ImpressionsThe storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!
Mark B. | Overall ExperienceFriendly and helpful staff.
Michael M. | First ImpressionsThe best Uhaul facility with great customer service!
William S. | Overall ExperienceThe staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤
Yolanda S. | Overall ExperienceEveryone was extremely helpful and friendly
michael n. | First ImpressionsVery simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.
JENA W. | Overall ExperienceI have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU
Andrea K. | Overall ExperienceGood!
Jose C. | Overall ExperienceI love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unit
Brett N. | Overall ExperienceGreat staff.
CECIL L. | Overall ExperienceStaff were very professional and polite.
Raymond G. | Overall Experiencegreat expedited services
Gigi B. | First ImpressionsGreat manager, very friendly
ELAINE H. | Overall ExperienceWith 2 years of storage I am blown out of the water with Uhaul consistency.
rhyan m. | Overall ExperienceThe only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg
Denys J. | Overall ExperienceGreat service.
javier z. | Overall ExperienceNICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.
Jenice Chiquita C. | Overall ExperienceService es soss y told de manager my forniture hay have mood
javier m. | Overall ExperienceIs good
Ana G. | First ImpressionsNever had a problem with anyone or the storage unit.
RICHARD/ TOBI L. | Overall ExperienceThe 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.
Samantha F. | First ImpressionsMaravilloso storage.
Barbara D. | Overall ExperienceErica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.
Sarah G. | First ImpressionsBueno
SAMANTHA M. | Overall ExperienceGreat customer service but charges weren't corrected. Still trying to get it handled.
Bobby D. | First ImpressionsThe manager is the problem, change him please
Mulbah G. | Overall ExperienceBuena atención
Xiomara D. | First ImpressionsFast and convenient
Oleksandr V. | First ImpressionsGreat Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!
Kathleen N. | First ImpressionsIm upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c
Joyce M. | Overall ExperienceI'm unsatisfied with the storage every time I Go to drop something off it's so over crowded. On Sunday's it's horrible the same drive entrances is used an exit there's no other it's dangerous.
Marlly S. | First ImpressionsIt was my first time renting a storage and when I asked for help they just weren't really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.
Jose M. | First ImpressionsExcellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .
mario m. | First ImpressionsUnprepared. No communication. A very unpleasant experience. Never use them.
brett m. | Overall ExperienceThey were very professional at all the time.
Juan S. | Overall ExperienceEverything was great as far as the staff. The u haul system kept crashing though at checkout
Jeffrey T. | Overall ExperienceThere were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.
Katelin L. | Overall ExperienceGreat service
javier z. | First ImpressionsThe staff and facilities were friendly and clean easy access and close to home
Carol c. | Overall ExperienceTo Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up
bessie a. | First ImpressionsPerfect. Atención
Rafael O. | First ImpressionsVery pleased
stephanie t. | Overall ExperienceEmployees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier
Mark B. | Overall ExperienceHello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. ¡Gracias!
ROCKY L. | Overall ExperienceYou should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.
david b. | Overall Experiencethank you
Jeff M. | Overall ExperienceHelped my wife load things into her car. They were great.
RIchard M. | Overall ExperienceThe power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.
Jacquelyn B. | Overall ExperienceI thought I had a 10x15 climate control unit but when I arrived it was not
Lana L. | First ImpressionsI have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to
RICHARD P. | Overall ExperienceA safe place to storage i recommend
CARLOS A. | Overall ExperienceStaff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess
Elizabeth B. | Overall ExperienceWonderful staff, and clean facility! They made the process simple! Barb
barbara c. | ReservaciónI just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY
argueda v. | Overall ExperienceReserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.
Robert W. | ReservaciónThe employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.
luis p. | Overall ExperienceThe 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.
kenisha s. | Overall ExperienceGreat facility!
Fonda L. | Overall ExperienceGood facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front
JAWARA F. | Overall ExperienceThe woman who delivered our U-Boxes was on time, helpful, and very courteous.
Jonathan S. | Overall ExperienceWas a good experience
Amariz M. | ReservaciónThe people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!
GREGORY G. | ReservaciónThe storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...
Lennie P. | Overall ExperienceThe lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+
June E M. | Overall ExperienceGreat Service
Alysha S. | Overall ExperienceProfessional and caring! Thanks for all your help from your staff and employees.
Sadi B. | Overall Experiencethanks
Johnathan H. | Overall ExperienceN/C
JOSE S. | Overall Experience