Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everyone was super helpful at this location! The only thing that we had an issue with was the 26' Uhaul Truck we rented to drive from Florida to Ohio with our belongings loaded in it. That truck was very unstable and old. The air conditioning kept cutting in and out and the Check Engine light was on the whole ride. When I returned the Truck to my destination in Norwalk, Ohio, the guy at that Uhaul place said he was taking that truck immediately to the repair shop and also said he would have never rented a truck in that condition to anyone driving across state lines or on a long journey. I am assuming the location in Tampa, Florida was most likely out of better trucks so that is probably all they had.
Ashley C.
Clasificación:
4.0
El cliente no dejó un comentario.
William L.
Clasificación:
5.0
El cliente no dejó un comentario.
Laurel M.
|
First Impressions
Clasificación:
5.0
The area was crowded at times, but overall very easy to get in and out.
Brentnol J.
|
Overall Experience
Clasificación:
5.0
The whole experience from start to finished was great.
FRANK T.
Clasificación:
5.0
El cliente no dejó un comentario.
Brentnol J.
Clasificación:
5.0
Fast, best service,always..
Jose A L.
Clasificación:
5.0
You guys are the best.
Jose L.
Clasificación:
4.0
El cliente no dejó un comentario.
Rafael Q.
Clasificación:
5.0
Great people ðŸ‘ðŸ»
EDGAR R.
Clasificación:
1.0
I left 1/2 a tank of gas when I rented it was 1/4 they charged me with a clean up fee, I left a new 4 wheel dolly that was not used expecting a credit. We returned used boxes and my 60 year old wife had to struggle to get them in the door while the employees just walked by. this was poor and I'll make sure to convey my thoughts! I will never used your service nor the recommended movers who showed up 6 hours late. Jim Moyer
James M.
Clasificación:
5.0
El cliente no dejó un comentario.
Priamo L.
Clasificación:
5.0
El cliente no dejó un comentario.
Ashley M.
Clasificación:
5.0
all excellent congratulations
Noel A.
Clasificación:
5.0
El cliente no dejó un comentario.
Melanie J.
Clasificación:
5.0
El cliente no dejó un comentario.
James P.
Clasificación:
5.0
El cliente no dejó un comentario.
gregory Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary D.
Clasificación:
3.0
Not convenient on Sunday
Eric S.
|
First Impressions
Clasificación:
4.0
The gas was on a quarter of a tank when they said it was full but that's the only problem
Barbara B.
Clasificación:
4.0
El cliente no dejó un comentario.
Jessica P.
Clasificación:
5.0
El cliente no dejó un comentario.
Maria C.
Clasificación:
1.0
I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...
Sean M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Robert C.
Clasificación:
5.0
Rented from here several times. Great place. Will continue to patronize.
Jay W.
Clasificación:
5.0
I rented a dolly return it same day following day I got a call from them that my equipment wasn't returned. I had to take a ride just to make sure the equipment was there who ever received it never checked in the equipment not organized place.
Carlos R.
Clasificación:
5.0
El cliente no dejó un comentario.
Brentnol J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY T.
Clasificación:
5.0
El cliente no dejó un comentario.
Eliezer R.
Clasificación:
5.0
El cliente no dejó un comentario.
Win P.
Clasificación:
3.0
I know it's a pandemic-related issue but there was one woman working and she was wearing too many hats.
Caitlin W.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael C.
Clasificación:
3.0
Employees spent more time interacting with each other than with their customers. More vehicles/options are needed on weekends. I had to pick something up off the floor inside the truck and there was food under the seat, like crackers and crumbs.
Edward A.
Clasificación:
5.0
El cliente no dejó un comentario.
Arak F.
Clasificación:
5.0
El cliente no dejó un comentario.
Carlton S.
Clasificación:
5.0
El cliente no dejó un comentario.
EDDY D.
Clasificación:
5.0
El cliente no dejó un comentario.
Arturo B.
Clasificación:
5.0
El cliente no dejó un comentario.
Paige K.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERTO S.
Clasificación:
4.0
El cliente no dejó un comentario.
Wallace S.
Clasificación:
4.0
Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.
ED P.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Tyler W.
Clasificación:
3.0
I got the run around when it came to picking up the vehicle I reserved two weeks prior. Had to wait for over an hour on the phone with customer service. In the end I got the vehicle two hours after the regular scheduled time, but I did get the $50 refund from the guarantee
Danielle S.
Clasificación:
5.0
El cliente no dejó un comentario.
Laurie F.
Clasificación:
3.0
El cliente no dejó un comentario.
juan S.
Clasificación:
5.0
El cliente no dejó un comentario.
Shawn T.
Clasificación:
3.0
The customer service at this location are somewhat unprofessional. There is no acknowledgment when you arrive. The lines are always long. There seems to be no motivation from the employees. The employees walk off without saying anything. Overall this location needs extensive training in customer service. Based on my experience the employees behaviors at this location is directly correlated to poor management.
Jose G.
Clasificación:
1.0
Rent trucks in better condition; the one I had was in extremely poor condition. Train staff in providing customer service. They are rude and do not provide sufficient information to customers which results in higher costs of renting trucks that they do not explain when the contract is made. I will avoid this location in the future!!
Tammy C.
Clasificación:
5.0
El cliente no dejó un comentario.
LUIS B.
Clasificación:
1.0
I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!
mayra r.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Raechele D.
|
Overall Experience
Clasificación:
1.0
Be honest and ethical! You owe me $100.
AARON R.
Clasificación:
4.0
I was very satisfied with everything
Thealonda W.
|
First Impressions
Clasificación:
5.0
Easy in and out, courtious agent.
Patricia C.
Clasificación:
5.0
I did have to wait 10 minutes for someone to appear but that's a very minor thing. The important stuff was all done right.
Jonathan S.
Clasificación:
4.0
El cliente no dejó un comentario.
Larry J.
Clasificación:
5.0
El cliente no dejó un comentario.
LAWREN I.
Clasificación:
5.0
El cliente no dejó un comentario.
Tracy L.
Clasificación:
5.0
El cliente no dejó un comentario.
Marilyn K.
Clasificación:
5.0
Quick and easy and nice staff!
Sydney R.
Clasificación:
4.0
El cliente no dejó un comentario.
Yolanda K.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert G.
Clasificación:
4.0
El cliente no dejó un comentario.
Christopher N.
Clasificación:
3.0
Gracias
Angelica C.
Clasificación:
3.0
I was overcharged a day's rent and have not been contacted by the branch to get a refund .
Jeff S.
Clasificación:
4.0
We will continue to use it in the future
JOSE M.
Clasificación:
5.0
El cliente no dejó un comentario.
David R.
Clasificación:
4.0
El cliente no dejó un comentario.
Amber B.
Clasificación:
5.0
Reach out if you have any questions, they'll be more than accommodating.
Celeste R.
Clasificación:
4.0
Their manager and billing department need additional training
BRIDGETTE P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gerry R.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTINE K.
Clasificación:
5.0
El cliente no dejó un comentario.
NOEL V.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTINE CECILI J.
Clasificación:
5.0
El cliente no dejó un comentario.
Marvin O.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher R.
Clasificación:
5.0
Great experience all around. The employees at the front desk made checking in super simple and were all very friendly. The gentleman that installed the hitch was also friendly and very helpful with answering my questions. I will definitely recommend u haul for hitch Installation.
Kayla S.
Clasificación:
5.0
El cliente no dejó un comentario.
Teresa O.
Clasificación:
5.0
👍👍👍
Andy R.
|
Overall Experience
Clasificación:
5.0
Staff was very friendly and helpful. Helped recommend the equipment I required and got me in and on the road in less than 15 mins. The rep that helped me (I forgot his name, very friendly and engaging.) made sure all lights, straps and chains were in excellent working order and got me on my way. Will be using this location and u-haul services more for the foreseeable future. :)
David R.
Clasificación:
5.0
Another can of coolant in the AC unit.
Jason A.
Clasificación:
3.0
There were lots of issues with my Uhaul rental, before the rental even began. Due to all the issues, I was given a large discount at one location but when the truck that we reserved was not available at that location, I was sent to another location. In the end they still didn't have the right size truck and the quote I was given wasn't honored and I had to pay more than initially promised. The staff was very nice and did what they could. Ultimately, I had to move so I had to ay the higher price but I was very disappointed that the written quote was not honored.
Mariangel G.
Clasificación:
5.0
El cliente no dejó un comentario.
Frances M.
Clasificación:
3.0
Associate and location is ok. But the return after hours is pain. Tried call and stayed for more than hour and nobody picked up the call. On the end a got charged 20$ more to return. Horrible customer service!
Valeriano B.
Clasificación:
5.0
El cliente no dejó un comentario.
Anthony A.
Clasificación:
4.0
I would give 5 star rating it wasn't for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!
Dori H.
|
First Impressions
Clasificación:
5.0
Nothing, everything was perfect!
ANTHONY R.
Clasificación:
4.0
Would be nice to have 24 hour access.
JOSEPH A.
|
First Impressions
Clasificación:
5.0
Very efficient.
MICHAEL F.
Clasificación:
1.0
El cliente no dejó un comentario.
Eamon K.
Clasificación:
1.0
They charged me for two days I have only had truck 22 hours
Valentine G.
Clasificación:
5.0
It was a little busy when we went to pickup our truck, but the customer service representatives were pleasant and courteous. I noticed they took time to listen to and help the customers, so I didn't mind the wait knowing they were providing great customer service.
Richard E.
Clasificación:
4.0
El cliente no dejó un comentario.
William H.
Clasificación:
5.0
El cliente no dejó un comentario.
leosdany D.
Clasificación:
5.0
Always fast service
Reinaldo A.
Clasificación:
5.0
Good service and fastðŸ‘
Yoenni R.
Clasificación:
5.0
Very clean, great staff! Very well maintained store.
Shaun G.
Clasificación:
5.0
El cliente no dejó un comentario.
Raymond B.
Clasificación:
5.0
El cliente no dejó un comentario.
Scott D.
Clasificación:
5.0
El cliente no dejó un comentario.
Jose O.
Clasificación:
5.0
The staff was awesome. They went above and beyond to help me.
Brain D.
Clasificación:
2.0
Be honest and forthcoming with gas gauges and expectations on contract.
Andrew S.
Clasificación:
5.0
Great service
Alvarez E.
Clasificación:
5.0
No problem.
BRUNO S.
Clasificación:
5.0
El cliente no dejó un comentario.
Denise M.
|
First Impressions
Clasificación:
3.0
Not enough people at the front desk on a weekend. I waited 45 minutes in line to pick up a trailer that I previously reserved on the U-Haul app. I love the way I can return after hours with the app. That should be implemented for pick up also. Gracias
Cristian B.
Clasificación:
3.0
El cliente no dejó un comentario.
WILLIAM M.
Clasificación:
5.0
El cliente no dejó un comentario.
Orlando Heribert N.
Clasificación:
3.0
They make it seem so easy to drop off the vehicle, but that is because they will in turn charge you whatever they feel like. I was charged 3 days rental when I didn't even come close to two days, (I'm well aware that even one minute over constitutes another days rental, but that's my point, it certainly wasn't 3 days) I was also charged an after hours fee, when I turned the vehicle back in at lunchtime, so that's an extra $19.95 + $20. I called 3 seperate times and cannot get anyone on the phone. They have charged me $159.06 when it should only be $97.03 + taxes
William K.
Clasificación:
5.0
THE BEST …
EXELENT CUSTOMER SERVICE>>>>>
Ruth M.
Clasificación:
4.0
I forgot my ropes and tiedowns. I recommend the person who checks in equipment look over the equipment to remind hurried people if they left anything.
William H.
Clasificación:
3.0
The lady was extremely rude when I questioned if turning in the trailer 3 days early would get me credit, not a sorry unfortunately no, but a rude no, no, no, wouldnt even give me a chance to say anything else, which there should be some kind of credit for turning it in early.
Anthony S.
Clasificación:
5.0
N/C
Christopher N.
Clasificación:
5.0
El cliente no dejó un comentario.
Arthur B.
Clasificación:
5.0
N/C
Priscilla A.
|
First Impressions
Clasificación:
1.0
With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!
Alan I.
|
First Impressions
Clasificación:
5.0
Todo el personal fue amable pero muy especial el trato de.la señorita norma
...gracias.
Javier P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Teresa R.
|
Overall Experience
Clasificación:
5.0
Professional and quick!👍👌💯😊
Betsy w.
|
First Impressions
Clasificación:
4.0
The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.
DUSTIN L.
|
First Impressions
Clasificación:
5.0
Great team
Stephanie W.
|
Overall Experience
Clasificación:
5.0
Thanks for everything.
Barbara D.
|
Overall Experience
Clasificación:
4.0
It took a long time to check in and I feel some of the paperwork can be less
Sabrina H.
|
First Impressions
Clasificación:
4.0
Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!
Desiree J.
|
Online Move In
Clasificación:
3.0
Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.
Charlie P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Rick S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
LILLIAN L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Andy R.
|
First Impressions
Clasificación:
2.0
I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn't find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn't tell me that I couldn't use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn't answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.
Dylan F.
|
First Impressions
Clasificación:
4.0
There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.
NATHANIEL B.
|
Overall Experience
Clasificación:
3.0
There was no lock in my storage unit
Isis C.
|
Online Move In
Clasificación:
5.0
I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!
RONALD B.
|
First Impressions
Clasificación:
5.0
I just think they need a elevator for the second floor and you need cooling I there
Teresa R.
|
First Impressions
Clasificación:
4.0
Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.
ROBERTO F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ronald H.
|
Overall Experience
Clasificación:
2.0
I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.
Amber S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Shanique and aprielle R.
|
Overall Experience
Clasificación:
4.0
Sirve de mucha ayuda maravilloso
Jose A.
|
First Impressions
Clasificación:
1.0
People sleeping in units. Clearly not safe
kaila B.
|
First Impressions
Clasificación:
5.0
I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! ¡Gracias!
The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed
MARIA G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
kierra w.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Antonio G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JACKELINE M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Carlos M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Stevon S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Suchel Duany P.
|
Overall Experience
Clasificación:
5.0
Very friendly smart i love it thank you
Jose Antonio P.
|
First Impressions
Clasificación:
5.0
Very helpful and caring staff # 1 storage in the world
Aaron M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Arelis B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
annis f.
|
First Impressions
Clasificación:
5.0
Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.
Dawning Family S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Teresa G.
|
First Impressions
Clasificación:
5.0
To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up
bessie a.
|
First Impressions
Clasificación:
5.0
The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!
GREGORY G. | Reservación
No se han enviado comentarios para esta ubicación.