Customer Reviews for U-Haul Moving & Storage of West Springfield

2,914 comentarios

380 Union St   West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

(413) 241-5814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 241-5814

380 Union St
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

edward V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

A great customer service

TAMARA H. 
Clasificación:
5.0

It's not easy these days to find qualified staff, but these people seem to care and do a fantastic job, I will definitely be back

Angelo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

vivian M. 
Clasificación:
5.0

The truck I rented only had 29 miles to empty and had over 120k miles on it. Truck did not handle well due to play in front end, required a lot of effort to stay in your lane. I did relay this to the person at check in! The facility itself was excellent and the staff were great to deal with.

patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARELIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABY P. 
Clasificación:
5.0

The online app for not having to go inside never works. I spent 15 minutes in the parking lot not being able to access the truck. I had to go inside and do it at the counter. I feel you owe me about $25.00 for wasting my time. I have a small business and can't afford to waste time. Please send me your billing address so I can send a bill to you. Gracias

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

Dont Improve anything. Great customer service everytime I go there.

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Digna P. 
Clasificación:
3.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AIDEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne H. 
Clasificación:
5.0

The process is quick and easy to rent the van. The return was also very efficient.

Michael A. 
Clasificación:
5.0

Update / improve your computer system.

Grant B. 
Clasificación:
5.0

The van windshield was not washed and had dried bug splatters all over it. The van selected by the customer agent was parked in the front row with another van behind it making it impossible to drive off the lot independently...I had to go find a UHaul rep to move the van that was blocking. The customer agent really should keep track of where the vans are specifically parked as she could have selected any of the ones in the 2nd row that would have been clear to use. Mobile pickup never works at this location so I opt for in-person pickup.

Alex F. 
Clasificación:
2.0

The communication with this facility was awful. I called several times because we only filled one of the two u box containers that we originally ordered. I told them this before they picked up the boxes, and also called them after the boxes were picked up to make sure we were not charged for both. But we were still charged for both and I had to call and speak with several more people before I was offered a refund. We weren't even told that we could lock the u boxes until after they were picked up. Terrible communication.

emily I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

Confirm the exactly the level of gas.

Pedro E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Transmission was rough

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrance W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacob C. 
Clasificación:
5.0

Everything perfect on point, easy to do 👌

Jose C. 
Clasificación:
4.0

Our equipment was not available when we arrived, but it was not due to the location's fault, another customer was late with returning the equipment. When our equipment arrived, the manager moved us up to the front of the line. Very helpful staff.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
1.0

Staff is not organized and lot is disorganized

Besnik B. 
Clasificación:
5.0

no improvement neccasdary

Michael P. 
Clasificación:
4.0

Return after hours site was difficult to use as my phone's location was not recognized and would not allow me to continue. I had to use another phone to return equipment.

PHILIP L. 
Clasificación:
5.0

The General manager is the one we dealt with picking up the truck and he was so nice and personable to deal with. (And he has a very nice speaking voice) and the young man we dealt with dropping off was very nice to.

Jody D. 
Clasificación:
4.0

When i looked for the trailer i wanted the first place had it put was broken. Web site said the next place had it so i drove 10 minutes out of my way to go get it. When i got there the young man said that they didn't have the trailer i was looking for. They had a different one that was $10. more then the first one. He would not adjust the price to the lower price. Not happy that not only had to drive out of way but paid more then i wanted for a trailer that i used for only 2 hours....

Donnie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tuan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON S. 
Clasificación:
5.0

Staff were excellent!

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olantugie N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ivan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenz S. 
Clasificación:
5.0

People they great, special the manager or owner he take care my situation, thank you guys best team ever

Jose E. 
Clasificación:
5.0

Professionals. Easy in and out.

Linda D. 
Clasificación:
5.0

A quick in and out with the reservation. A quick harmless pick up and drop off

Raphael R. 
Clasificación:
5.0

The truck did it's job. The vehicle maintenance for a 26' is needed. The oil change light appeared from the start, the power steering was questionable and loud, and leaky sounding air brakes could make it uncomfortable for far drives. Overall, it did its job, fully function as it should, and easy drop off for conveniencey.

JEAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMET K. 
Clasificación:
5.0

The employees are fantastic. Professional, explain things well, helpful.

Grant B. 
Clasificación:
3.0

Email me my receipt as I requested. I never received my receipt. I now have to go back and get it as I need it for tax purposes .

Ruth C. 
Clasificación:
3.0

I don't have a copy of the receipt in my email. I'm hoping someone can send me the receipt? Gracias.

danyelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON R. 
Clasificación:
5.0

Beautiful experience

MAURICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

The staff were well knowledgeable and friendly

Angelo D. 
Clasificación:
5.0

The staff there is always professional and courteous love the new cargo vans

DERRICK G. 
Clasificación:
5.0

The service was amazing and the staff was friendly and extremely helpful. I wouldn't change a thing!

Yaroslav M. 
Clasificación:
5.0

Service was prompt and the transaction was executed seamlessly.

BRADLEY B. 
Clasificación:
2.0

Only thing I didn't like I have to wait for my money back 2 week to come in my mail box … I needed the money today

joseph M. 
Clasificación:
5.0

Great service very friendly and professional staff couldn't be any better thanks for excellent experience

robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruben L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Tell the crew keep up the good work 👍

Ric P. 
Clasificación:
1.0

they charged me an additional $62.67 with no explanation as to why.

robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

christopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M. 
Clasificación:
1.0

Don't lie tricking people to pay for a out of town truck when moving locally saying there's no local vehicles while their parking lot Is full. And to top it off there was no dolly when I was told there was a dolly in the truck.

jorge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

Joe and other staff were very friendly and patient with our difficult move. The move was done quickly and efficiently thanks to their assistance.

josephine r.  |  First Impressions 
Clasificación:
1.0

I returned my truck before the 24 rental time. I guess they don't keep track of their vehicles because I got a call the day after the truck was returned asking if I was keeping the vehicle for another day. When I told them it was returned they said they would check in with the office and I wouldn't be charged. They were probably just busy. TWENTY minutes later I get a alert from my Credit Card I was charged. I called the office and spoke to someone who was very condescending breaking down all the fees repeating two days this two days that. I kept telling them I RETURNED YOUR TRUCK YESTERDAY WHY ARE YOU STILL CHARGING ME FOR IT. They apologized and said they would refund me the extra days charges. So not only was I not refunded I was still charged because this location can't keep track of their trucks and are too busy to enter the information in the system and charge customers for their errors. This was a terrible customer experience for myself and how they manage their business.

Kayla B. 
Clasificación:
1.0

The customer service was very inappropriate

DONALD P. 
Clasificación:
5.0

Myself have been satisfied on how UHAUL(West Springfield) has been serving his customers so I don't have to much to recommend. The service is attractive, There are enough equipment even if few may be older but they do all the best to be setting everything. i wish the best to anyone reading this post.

DIEUDONNE B. 
Clasificación:
3.0

First--When I brought the truck back the young lady told me I was all set. When she finished checking the previous customers return, she would then check mine. She said they would e-mail me with the adjustment because I did not do the minimum mileage, That was at 10 AM Mon. the 28th. Still waiting to see how much they charged my credit card. So, with regard to the truck--Great..With regards to the service-renting, great. returning, not so good.

richard C. 
Clasificación:
5.0

Service is very fast. I recommend pre registering before renting to efficient service.

Juliet G. 
Clasificación:
4.0

El cliente no dejó un comentario.

anatolii B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James V. 
Clasificación:
5.0

Great store I wouldnt want to be anywhere else

Jack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie D. 
Clasificación:
5.0

Excellent experience. I forgot my laptop in the van and Paula was beyond and more to try and find it and keep it safe til I went the next day to pick it up.Everyone was very professional and polite.will recommend and of course will rent from them again.Keep up the good work!!

LESBY B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Samantha N. 
Clasificación:
5.0

Staff was so friendly amd helpful!!!!

kaitlyn e.  |  First Impressions 
Clasificación:
4.0

Greeted at the door, staff friendly and helpful. Smooth and easy transaction.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian M. 
Clasificación:
5.0

Every thing went well , couldn't have been better ! We had troubles with our move and you guys handled it so well , thank you all

RHEA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

Nothing but problems returning vehicle after hours. Not properly informed about process so they can charge extra fees starting to think it's on purpose

John L. 
Clasificación:
5.0

Super nice people working here. Rates are on par with anywhere around. Never had an issue. Iv also rented equipment here it's been great. An employee laid on his back under my suv for about 40 minutes to make sure I was definitely installed correctly before leaving. Solid crew

TANNER S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

camellia P. 
Clasificación:
5.0

Friendly folks

Alan E. 
Clasificación:
1.0

I went to drop off the uhaul at the drop off station, and as I was taking pictures of the truck I slipped on ice and completely fell on my back and landed so hard! There was ice in many places and being the fact that it was dark there should be a person putting a lot of salt especially that it's a 24 hour drop off and the fact that I was already in pain do to moving and I already have health issues. My pain is tripled. I would appreciate a call from the manager at this location because I am still in a lot of pain. My phone number is 413-250-8244 and my name is Astrid Cotte. And also the drop off box for the keys looks nothing like the picture it uses for an example online so it took my mother and I about 20 minutes to find it.

Astrid C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angelo v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B.  |  Overall Experience 
Clasificación:
3.0

Staff does not know what they are doing...cant use computer...dont know how to take psyments...when I wanted to close my unit out...employee said I was abandoning it..

sandra d.  |  Overall Experience 
Clasificación:
1.0

The new manager was very rude

maria V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thanairy D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maritza H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tatyana v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christine a.  |  Overall Experience 
Clasificación:
5.0

The gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I've ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn't work. He's a great asset to your company

Bill G.  |  First Impressions 
Clasificación:
3.0

My main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.

MICHAEL M.  |  Overall Experience 
Clasificación:
1.0

Never again!!!

Vivian S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joan g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWALTER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

XALTZISUE C.  |  Overall Experience 
Clasificación:
5.0

Muchas gracias, muy buen servicio ♥️♥️♥️♥️♥️

ana d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEVERNIECE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynaldo C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
1.0

Worst place to store

Eddie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vern B.  |  First Impressions 
Clasificación:
5.0

No complaints at all. Very satisfied.

nicole v.  |  Overall Experience 
Clasificación:
5.0

The only thing that bothered me was the fact that I had to go in the back as a senior alone.

celeste c.  |  Overall Experience 
Clasificación:
5.0

I rented a truck and got a new storage unit fast and easy all in the same day!

Ashley B.  |  First Impressions 
Clasificación:
4.0

My only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.

Joe T.  |  Overall Experience 
Clasificación:
3.0

Concerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christine a.  |  First Impressions 
Clasificación:
4.0

Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.

Leah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adianez g.  |  First Impressions 
Clasificación:
5.0

Good employee work and customer service.

gloria l.  |  First Impressions 
Clasificación:
5.0

Clean secured space. Very convenient. Sorry to go but time to downsize. Gracias

Lori M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy G.  |  First Impressions 
Clasificación:
4.0

The unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month's rent from someone else, double dipping. This practice seems unfair to loyal customers.

Kellee D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio totalmente agradecido.

JUAN M.  |  Overall Experience 
Clasificación:
5.0

Friendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!

Joe A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

enis m.  |  Overall Experience 
Clasificación:
3.0

A bit to pricey

Damaris M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayan F.  |  First Impressions 
Clasificación:
5.0

The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul

Paige J.  |  First Impressions 
Clasificación:
5.0

Fantastic facility! Great management!!!

Kirsten R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mary l.  |  Overall Experience 
Clasificación:
5.0

I will use the service again if i need to in the future...

Iris F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN R.  |  Overall Experience 
Clasificación:
5.0

I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!

denesha c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rose s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alicia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P.  |  Overall Experience 
Clasificación:
5.0

Joe was always very helpful.

Suzanne M.  |  Overall Experience 
Clasificación:
5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

JEFF J.  |  First Impressions 
Clasificación:
5.0

Merry Christmas Thank you

Ana M.  |  Overall Experience 
Clasificación:
5.0

Joe the manager was extremely helpful and very attentive to our needs.

Tom S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose R.  |  Overall Experience 
Clasificación:
5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

barbara s.  |  First Impressions 
Clasificación:
4.0

When i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.

michael f.  |  Overall Experience 
Clasificación:
4.0

The only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.

Tom c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael i.  |  Overall Experience 
Clasificación:
5.0

No nonsense approach to helping customers

GREGORY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D.  |  Online Move In 
Clasificación:
5.0

Custer service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.

Cheryl B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaira R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara B.  |  First Impressions 
Clasificación:
5.0

Extremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  First Impressions 
Clasificación:
5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

peter r.  |  First Impressions 
Clasificación:
2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

SEAN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael i.  |  First Impressions 
Clasificación:
5.0

Great staff very helpful. Lines move fast

James C.  |  Overall Experience 
Clasificación:
5.0

Very clean and nice.

Karla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kent d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R.  |  Online Move In 
Clasificación:
5.0

Manager and his assistant were extremely professional and courteous. ¡Gracias!

Corey L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

judy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa g.  |  Overall Experience 
Clasificación:
5.0

Wonderful service. Good deal👍👍

Jose M.  |  First Impressions 
Clasificación:
5.0

Great experience

Natalie P.  |  Overall Experience 
Clasificación:
4.0

Our only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.

ronald S.  |  Overall Experience 
Clasificación:
5.0

A great facility. I will use your services again.

David B.  |  Overall Experience 
Clasificación:
5.0

No further comments

cynthia d.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Denise V.  |  First Impressions 
Clasificación:
1.0

Check-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.

Shaun F.  |  First Impressions 
Clasificación:
5.0

The manager was very helpful, courteous and took the time to walk me through all the features of my storage unit

kent d.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the manager Joe. He was so kind, capable and helpful.

Caroline M.  |  First Impressions 
Clasificación:
5.0

Joe was very patient and helpful!

Katy B.  |  First Impressions 
Clasificación:
5.0

manager and employees very courteous and helpful..

Jay R.  |  First Impressions 
Clasificación:
4.0

Bueno

changmin j.  |  Overall Experience 
Clasificación:
5.0

if i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.

JEFF J.  |  Overall Experience 
Clasificación:
5.0

Didn't go to the site - had items delivered. Very good job.

David M.  |  Overall Experience 
Clasificación:
2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

David D.  |  First Impressions 
Clasificación:
5.0

Very clean, easy to access storage units and well lighted.

steve d.  |  Overall Experience 
Clasificación:
5.0

The staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.

karen r.  |  Overall Experience 
Clasificación:
3.0

After 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?

john n.  |  Overall Experience 
Clasificación:
5.0

The staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional

NICOLE O.  |  Overall Experience 
Clasificación:
5.0

Great service.

luz c.  |  First Impressions 
Clasificación:
5.0

Joe the manager was excellent to work with and very customer focused.

Chris S.  |  Overall Experience 
Clasificación:
4.0

Great!

Madeleine Samant D.  |  Overall Experience 
Clasificación:
5.0

Very good thanks!!!

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Everyone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!

Tim G.  |  First Impressions 
Clasificación:
5.0

Everything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.

Karen G.  |  Overall Experience 
Clasificación:
4.0

I am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.

Joy B.  |  First Impressions 
Clasificación:
2.0

No comment.

phillip e.  |  Overall Experience 
Clasificación:
5.0

Jackie was awesome! She helped me tremendously.

emily t.  |  Overall Experience 
Clasificación:
2.0

My storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.

RAYAN A.  |  Overall Experience 
Clasificación:
5.0

My only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

Jackie is amazing and was very helpful!

Laura H.  |  Overall Experience 
Clasificación:
4.0

great

Joanne R.  |  Overall Experience 
Clasificación:
3.0

UHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.

Elise M.  |  Overall Experience 
Clasificación:
1.0

I NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON

john n.  |  Overall Experience 
Clasificación:
5.0

Can't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!

Elaine G.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and this is a great UHaul facility.

Kaylie M.  |  Overall Experience 
Clasificación:
5.0

Nice our vehicle had a back-up camera! And it was super clean inside! ¡Gracias!

patrica M. | Reservación
Clasificación:
2.0

I didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.

Matteo L.  |  Overall Experience 
Clasificación:
1.0

paid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent

Jay R.  |  Overall Experience 
Clasificación:
4.0

All went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.

Jacqueline B.  |  Overall Experience 
Clasificación:
1.0

I spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.

Mikkel T.  |  Overall Experience 
Clasificación:
1.0

You sent this email to the wrong person so you get very poor response

brenda m. | Reservación
Clasificación:
5.0

Thank you! I have been recomending you guys to everyone I know.

Rosalia l.  |  Overall Experience 
Clasificación:
1.0

I was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired

Muhammad S. | Reservación
Clasificación:
5.0

everything went perfect!

Chrisitna G.  |  Overall Experience 
Clasificación:
4.0

The facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.

Patricia M.  |  Overall Experience 
Clasificación:
3.0

When I arrived they reported that they did not have a reservation for me which confused me.

Laila C.  |  Overall Experience 
Clasificación:
1.0

I never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

The facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.

bethanne c.  |  Overall Experience 
Clasificación:
5.0

we had a pod delivered to our house, no issues whatsoever between the drop off and pick up. Very pleased,

Sherri D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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