The on site rep who handled my reservation was amazing. Super nice guy very thorough a valuable asset to your team for surejim C.
U-Haul Moving & Storage of West Pensacola
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SARAH M.
Service the vehicles and have your staff check the storage rooms daily my truck the transmission was slipping and then another customer they rented her a locker that was full of water the roof was leaking so bad across the whole store and they still were renting storage lockersJOSHUA M.
El cliente no dejó un comentario.ANDREW E.
El cliente no dejó un comentario.GUS M.
El cliente no dejó un comentario.RAY M.
This location is well managed. Deborah Morris is a hard worker who cares about the customer and the equipment. Great employee!Chris T.
El cliente no dejó un comentario.KRIS V.
The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.Alana L. | Overall Experience
El cliente no dejó un comentario.LINDA J.
I had a slight timing issue but I had a representative named Charity who was really helpful,informative, and friendly. I had a pleasant experience.Jasmine B.
Excellent service quick transaction!!ALERIS P.
On two occasions on the phone I was promised a certain truck at a certain time then upon arrival or upon receiving my email confirmation the information did not match what I was promised over the phone. On both occasions I was promised a 10 ft truck and end up having to drive a huge 26 ft in which I'm very uncomfortable with. Only good thing is that I still received the truck at 10 ft price.robyn L.
El cliente no dejó un comentario.elena J.
El cliente no dejó un comentario.HAROLD P.
Again, I was extremely satisfied with the service and overall experience with this location.LAWRENCE N.
Get a better system to make check outs faster other than that I have no complaints.Johnny T.
Outstanding facility clean friendly and Staff was amazing had the hitch Put on and rented a Tow Dolly That one was the easiest I ever seen my Son do and safer Beyond my expectations. I had no problem with swaying it was the most pleasant trip I've ever had in my life pulling something.Robert M.
Nothing. Everything was quick and easy and the staff was very professional and helpful.Stephie S.
All aspects of rentong was great. Reservation, pickup, and return was very easy. Thanks.MICHAEL P.
Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.Charles K. | Overall Experience
The service was very good and far as I'm concerned.JOHN C.
El cliente no dejó un comentario.KEVION Q.
I believe the employee forgot to give me the paperwork, I was able to get what I needed online, so it wasn't really an issue. Also, being from Michigan, we are more used to people wearing masks to prevent the spread of COVID. The employee was not masked. (I was.)roger B.
cruise control on 10' trucksMyron C.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.JAMES J.
Everything was perfect. Staff was friendly, efficient and helpful.Dixie H.
Nothing all was wellkenneth K.
The people were very courteous and helpful and the equipment was super.DEAN W.
El cliente no dejó un comentario.Jeremy M.
Great serviceJohn R.
El cliente no dejó un comentario.Gregory B.
The 20' truck we rented has the wrong, and old tires. I drove it for 850 miles and only found out the next day. How could you be so reckless, and put people's lives in danger????? They didn't care about our safety!!Kokouvi T.
Awesome staffTAMIKA T.
El cliente no dejó un comentario.lawrence N.
El cliente no dejó un comentario.CHRIS B.
Great location Very quick for drop Off everyone helpfulWILLIAM F.
Too much criminal activityRobert G.
El cliente no dejó un comentario.Bob W.
Customer service was great. Very friendly. Clean vehicleWilliam C.
El cliente no dejó un comentario.Thomas D.
I dropped my trailer off a day early & the drop off was quick & painless. It took less than five minutes.Rafael S.
Keep the friendly employees. All employees were very helpful during the pickup and return of the 26 ft uhaul truck. Thank you for a stress free pickup and return. Happy Holidays to all.â°Linda G.
El cliente no dejó un comentario.BRENDA N.
El cliente no dejó un comentario.Stephen G.
El cliente no dejó un comentario.Valerie M.
El cliente no dejó un comentario.CYNTHIA M.
El cliente no dejó un comentario.lawrence N.
El cliente no dejó un comentario.TERRY B.
El cliente no dejó un comentario.Chandra F.
I worried about leaving my car in an unsecured lot. There were lights and cameras but no fence. I will say my car was in good shape when I picked it up. I am new to the area and was told to not move to the west side, which is where this UHaul is located. The location did a great job and I would use them again. Much friendly than an earlier experience this month with another uhaul location.Marguerite B.
El cliente no dejó un comentario.Zachary R.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.rodney K.
The assistance received during the pick-up of this truck was EXCELLENT. I couldn't have asked for any better. Thanks to the team that worked with me to make this rental happened. You Guys ROCK!HERMAN M.
The equipment was clean and in good condition however the battery died twice and required a jump with my POV both times. Only drove it 22 miles.MICHAEL P.
That I had reserved a 20 foot truck but when I got there they didnt have any. I was nt liken to drive a 26 footer. .I should pick up what was reserved in advance.KRIS V.
Excellent experience and service. Everything went as planned as and expected. I was always kept informed of schedule and procedures.paul C.
El cliente no dejó un comentario.Louis M.
We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..Michelle N. | First Impressions
El cliente no dejó un comentario.GARRETTPAUL F.
Well I wasn't really pleased when I brought the truck back I think I was over charged in mileage and I never received my receipt..Latasha J.
Quick, easy, and the dude was super cool.Michael Z.
i was charged for insurance even though i waived it. This facility had no internet, no phone?.....how is that even possible?...i filed a customer action complaint with UHaul ans haven't heard a word.MAX K.
The employees were kind and professionalMICHELE M.
Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I'll be back! In fact, I would never consider a non-U-Haul storage facility.Dena R. | Overall Experience
I myself love U-Haul.SAMANTHA R. | First Impressions
I was charged 2 times. 103 for a 15 ft van should have been 26. Then when I go to pick up lock code on lock was incorrect and I was directed to another location to get one and was told I would receive last payment returned in 3 to 5 days. And then paid 112 for a 20 ft. That is very unacceptable. Had gauge was not working properly I put well over 7/8 due to failing. The woman I spoke to with 1st truck was rude and I will never use you again or recommend.CHRISTOPHER M.
Wrong drop off information was given, two hours of my time and many miles of night driving after a long travel and move were wasted. Customer service sent me to to places that didn't have nighttime drop off let alone the 1 hour and 51 minutes on hold with customer service. Terrible experience. I want compensation for the wasted time and effort that u-haul dealt to me Richard Clayton 850-390-0542RICHARD C.
Matt was awesome!!! Thank you Matt!!!mark C.
El cliente no dejó un comentario.Michael M.
The vehicle requested was NOT available after reserving a week in advance. Seat would not adjust so it was very uncomfortable for me to drive.jane P.
El cliente no dejó un comentario.CHARLES M.
Extend the $50 offer for not having the equipment I signed-up for during pick-up. I reserved and confirmed an 8' pickup for a.m. 8:30 on Nov. 3 (online order). I confirmed the online check-in and I received an email for confirmation. The day of- I checked my email and saw the pickup time as 7:30 a.m. (alarmed I may not make it there walking) I immediately called Uhaul to notify them I may be 30 minutes late and asked if that would be okay and would it change anything? They assured me by extending my pick-up time to 9:00 a.m. and to take my time and nothing would change. I arrived around 8:00. They checked me in and led me to a 10' truck of which they said I reserved. I told them I did not (hard to handle) and I have the email to prove it. He then said they did not have any 8' pick-ups available. I accepted the truck because I had a previous set appointment for the truck lined-up. Also, because of this truck the usual milliage (0.59) changed to (0.79) but he said he would only charge 0.59 because of the inconvinience. I rented this for 2 days ( driving that 10' with what I needed for was a eeal inconvinience to me). I checked my email when I returned that day and noticed when they changed the time they changed the truck without notice. I reserved and confirmed an 8' pickup - when I arrived none was available. The staff was polite but I ended paying for a headache.Teresa L.
Coming from out of state the staff was courteous, respectful and very helpful!PAUL D.
El cliente no dejó un comentario.FEDERICO M.
over all it was good but the containers need to be a little more sturdy ply board.Valarie O.
El cliente no dejó un comentario.gaysha d. | Overall Experience
El cliente no dejó un comentario.MARIAH M.
El cliente no dejó un comentario.Scott K.
Happy customer 😊Virginia J. | First Impressions
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Christine C.
Everything went really well the gentleman that helped me was awesomerobyn L.
El cliente no dejó un comentario.CATHERINE K.
El cliente no dejó un comentario.JESSE H.
Truck was a mess and wasnt running correctly. Miles was way off. Truck was parked due to hurricane sally but when returned somehow Im told I drove over 500 miles?? Im still wondering how when it sat parked because of the hurricane for like my entire rental besides like 2 days. Still waiting to talk with manager ... Never rent with haulDawn S.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.Gregory S. | Overall Experience
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.WILSON P.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.JAMIE D.
El cliente no dejó un comentario.TERRY B.
El cliente no dejó un comentario.EUGENE C.
El cliente no dejó un comentario.Chloe T.
El cliente no dejó un comentario.CALEB SAMUEL B.
Nothing. You're great already!jamie D.
Need to clean under the seats and in the cup holders.. had to remove white powder from cup holders in the passenger door and empty water bottle from under the passenger seat. The seats were covered in white fuzz.... The only reason I gave them a poor for location is that we lived 12 miles away from that site and the van that we reserved was not a priority in the location that was within 2 miles from our house, apparently they can't make anyone who reserves less than 6 weeks in advance a guarantee that a van will be available or held for them. But if you reserve two months in advance they will. Although the person stated on the phone only one van was at that location being held for that other costumer ..but actually there was two vans sitting on that lot. So our van reservation got moved to 3 different locations moving us further and further away from our home. This has been a yearly experence with U-haul (past 3 years have been awful). But the staff at the u-haul place on mobile hwy were Excellent!!!Bryan B.
El cliente no dejó un comentario.DONNETTA P.
He told me when I returned the Truck that I would get a receipt in my email with 10 minutes. I still did not received one until this am. The Receipt is NOT ITEMIZED, so I was confused to amount that was charged. It took several times to get a live person to help me contact the billing office. I have emailed the billing office. I am still waiting for a complete ITEMIZED Statement.TODD K.
Personal was nice, but I had reserved 2 dozen blankets and 1 dolly. I did not get either. I wish I would have checked at that time, but it was on the contract. A total cost of $30. I will attempt to call this location for credit. Truck was not very clean. Sticky steering wheel. Smell of a ash tray.fred H.
Best service ever!Michael M.
The Sales Rep helped me with a lighting issue.MATTHEW L.
I was not aware that there was an after hours charge for the truck to be checked in. I was charged the extra $20 when I was never told that there was an extra step I had to do when I dropped off the truck. Also, the truck wasn't swept before I rented it, bird seed inside the bed of truck.Chelsea S.
El cliente no dejó un comentario.alfredo A.
The person who checked us back in was very sweet and professional. However, when I explained what happened with the mileage he assured me that I would not pay for the mileage I did not use. After a day or so later, I checked my credit card statement and the charge was still there. I am very unhappy with all of this. I would truly appreciate a refund.Heather S.
El cliente no dejó un comentario.CRISTY S. | Overall Experience
El cliente no dejó un comentario.DOUG S. | First Impressions
I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we'll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandTVICTORIA l. | Overall Experience
El cliente no dejó un comentario.robert h. | First Impressions
Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1.60 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).Paul D. | Overall Experience
Excellent facility and helpful kind staff. Great storage experienceKevin S. | Overall Experience
El cliente no dejó un comentario.Joseph C. | First Impressions
Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn't be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straightChristopher S. | First Impressions
El cliente no dejó un comentario.virginia y. | First Impressions
El cliente no dejó un comentario.Brett G. | Overall Experience
Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.Greg M. | First Impressions
El cliente no dejó un comentario.hobey b. | Overall Experience
El cliente no dejó un comentario.Jennifer W. | Overall Experience
El cliente no dejó un comentario.heather j. | Overall Experience
Every time I come there it's so pleasant. I love Lackey customer service it's awesome. He's so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!LAKEYA P. | Overall Experience
It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.Orlando G. | First Impressions
El cliente no dejó un comentario.Ronnie J. | Overall Experience
Quick, sufficient, clean, and helpful!Jennifer L. | First Impressions
El cliente no dejó un comentario.Megan G. | Overall Experience
considering moving from other storage facility.paula r. | First Impressions
Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was greatRui R. | Overall Experience
Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.CHARLENE H. | First Impressions
El cliente no dejó un comentario.Robert K. | Overall Experience
The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.Marquita W. | First Impressions
Wonderful as ever!karmesha p. | First Impressions
El cliente no dejó un comentario.Rui R. | First Impressions
Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.Anne H. | Overall Experience
This place was roach infested. Roaches was all over my belongings. I couldn't take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporatelatisha j. | Overall Experience
Very Professionalrichard B. | First Impressions
The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!Kermit H. | Overall Experience
El cliente no dejó un comentario.Lane C. | Overall Experience
El cliente no dejó un comentario.Nora W. | Overall Experience
The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.ASHLIEGH F. | First Impressions
Friendly and helpful, highest recommendation for moving and storage facilities.Richard R. | Overall Experience
Served its purposeMitchell B. | Overall Experience
Savanna was very knowledgeable and helpful. All around good servicewilliam w. | First Impressions
I'm still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a "bad day" to influence his business decisions. Possibly even causing serious hardshipnicole d. | Overall Experience
Your awesomejessica h. | First Impressions
Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.david f. | First Impressions
You’re have an excellent staff; they are very helpful!paul m. | First Impressions
extremely helpfulRICHARD D. | First Impressions
Great customer service, informed staff, clean facility...James O. | First Impressions
Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. tracy f. | Overall Experience
The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.priscilla l. | First Impressions
Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why leftJohn S. | Overall Experience
The place is in the process of a renovation and it is really looking greatWilliam and Sue L. | First Impressions
I was treated with respect and with the upmost consideration addressing my needs.tammy p. | First Impressions
JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝Siarra N. | First Impressions
Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, tracy f. | First Impressions
Staff were all very friendlyMASHARI S. | First Impressions
Good service, communication, offered solutions, and facilityAlfonso C. | First Impressions
Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.mcraig p. | Reservación
Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Gracias.charles h. | Reservación
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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