Customer Reviews for U-Haul Moving & Storage of West Park FL

5,976 reviews

2033 S State Rd 7   West Park, FL 33023
(S of Pembroke Rd)

(954) 962-3776

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(954) 962-3776

2033 S State Rd 7
West Park, FL 33023
(S of Pembroke Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Diego P. 
Rating:
3.0

To make sure you charging extra for no reason I got 3 charge for one time Renrel Check the return time car much better be for they charge extra for no reason *** this time the car was clean but 2 time be for The pic up was super dirty in and out !!!!

DROR Z. 
Rating:
3.0

Customer did not leave a comment.

NADIA L. 
Rating:
5.0

Nothing

MARIA M. 
Rating:
5.0

Staff both at rental and return were professional and very kind.

Monica L. 
Rating:
5.0

Great costumer service!!!

ROUBENS A. 
Rating:
5.0

Customer did not leave a comment.

EARNEST T. 
Rating:
1.0

Staff is lazy and unfriendly. Talking on the phone on personal calls while you wait on them; eating, intentionally ignoring you, and what bothered me the most was how the three staff members (two black female and one black male) were cracking jokes about how slow the girls in North Carolina were. One of the black female told the black male “I hate North Carolina, there is nothing to do there; but those white girls are slow so you should have no problem picking them up”. This place was disgusting in all sense and I could not wait to get out of there fast enough.

ARMANDO R. 
Rating:
5.0

Customer did not leave a comment.

AMIR L. 
Rating:
1.0

I took the truck out with almost a quarter tank . Before I left they couldn't find a dolly I had ordered so the service guy took my receipt to be corrected. When I tried to mobil check in I notice they had markedb7/8 on the new paper. Beforevi brought the truck in I put $13 in fuel how can you all rip me off

Natalie J. 
Rating:
5.0

Customer did not leave a comment.

MARENA O. 
Rating:
5.0

Customer did not leave a comment.

MARTIN A. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN B. 
Rating:
5.0

Nothing

MARISOL E. 
Rating:
5.0

Customer did not leave a comment.

Belantha S. 
Rating:
2.0

The girl at the desk was nice enough, but the place was understaffed. Equipment was not clean, inside the box had not been swept out and had debris. Worst of all, the mileage on the contract was not correct. There was 30 miles difference between what the contract said, and actual mileage. I sent photos, but corporate has not condescended to reply. As a long time user of Uhaul, I am surprised that they have not bothered to respond. I will no longer be renting, from Uhaul and I will encourage my colleagues to not rent from them again, as well.

Bernadette M. 
Rating:
2.0

Open up the trunk of the box car with the customer.

Fabio D. 
Rating:
2.0

2nd day in a row of frivolous charges.

Terell T. 
Rating:
2.0

Was charge different from all other uhaul locations

Sergio L. 
Rating:
5.0

Customer did not leave a comment.

JARVIS T. 
Rating:
5.0

Evryday is good customer service

KARLA M. 
Rating:
5.0

Make it easier by implementing a self check in without ever having to go inside the building.

PETER J. 
Rating:
5.0

nothing!

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

TODD R. 
Rating:
5.0

Very friendly and professional! Thank you)

Iuliia G. 
Rating:
5.0

Customer did not leave a comment.

Gilles B. 
Rating:
5.0

The vehicle had very strong cigarette smell. My family had to drive 80 min with that equipment. very bitter experience.

Obuli S. 
Rating:
4.0

Customer did not leave a comment.

MAXIBEL S. 
Rating:
3.0

i was in and out right away but when I made the comment about the trailer not been well maintained your employee kind of just brushed me off as if I didn't say anything. I don't know what happened to CUSTOMER SERVICE . we've lost it along the way its a shame.

Sacheverell J. 
Rating:
5.0

Customer did not leave a comment.

FELICIA M. 
Rating:
2.0

Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn't available. I had to pay more for a larger vehicle that I did not need

Charles D.  |  First Impressions 
Rating:
5.0

Keeping Good Servise, The Service was Professional and Great

LONNIE D. 
Rating:
5.0

Customer did not leave a comment.

Jorge O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN J. 
Rating:
3.0

Provide updated information so customers have shorter wait time

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
5.0

Your technician was very professional, courteous and knowledgeable. Did a great job Installing my hitch and electrical wiring. Looks great. Will highly recommend this location. Front desk also very polite and professional. Pedro Andreu

pedro A. 
Rating:
5.0

Customer did not leave a comment.

Mariano O. 
Rating:
5.0

Customer did not leave a comment.

Ernesto S. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

JHENNY L. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

I waited in line for 30 minutes to pick up my rental. Staff was very helpful & polite. This location needs more than 1 person working the counter on a Saturday morning

KEVIN J. 
Rating:
5.0

Best service ever!!!

JOSE R. 
Rating:
1.0

when I was dropping off the vehicle the attendant attempted to coerce me into giving him a tip. First he offered to lower my daily rental rate if I was willing to "help him out." with half of whatever he was able to save me. When I refused he then proceeded to tell me the fuel gauge was not at the 1/4 tank as required because there was still a small amount of the white line still available. and that I would be charged the full fuel charge if I didn't tip him. I had just put 10 gallons of gasoline into the tank prior to dropping the vehicle off. I held my ground and eventually he backed down.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

Dillan F. 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE M. 
Rating:
4.0

Nice people

BILLY P. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

Customer did not leave a comment.

JESSICA H. 
Rating:
3.0

Both the girl who checked me in and the guy that checked my return were stellar. Customer service was amazing. However, UHaul makes employees use their own phones and doesn't compensate them? That should be addressed. Change it. Cover part of their bill.

JARRETT W. 
Rating:
5.0

Customer did not leave a comment.

ming chung L. 
Rating:
5.0

I enjoyed the employees while they work. They r very nice

WYLLER J. 
Rating:
4.0

Everything was great at this location. There was an issue with the truck not having been returned on time by the prior person. I was given the next size up at no extra charge and received a fuel credit as well

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

CHAIM R. 
Rating:
3.0

Customer did not leave a comment.

Katiana V. 
Rating:
4.0

Customer did not leave a comment.

RENE O. 
Rating:
5.0

Customer did not leave a comment.

Rafael L. 
Rating:
5.0

Very pleasant personnel. Worked with me when we had a problem

BARWELL K. 
Rating:
5.0

Customer did not leave a comment.

Monique D. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

SATYA V. 
Rating:
1.0

The little boy that took our truck was very slow and not demanding

YVELYNE B. 
Rating:
5.0

Keep up the great service

ANDRE M. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

MODELIN M. 
Rating:
5.0

You are very good now just stay like you are. Very nice and truthful, willing to help and courteous.

BESSIE L. 
Rating:
5.0

Customer did not leave a comment.

ENIDE O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
2.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Nothing great service

AVIEL W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan S. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA O. 
Rating:
5.0

Nothing. Everything was just fine.

ROBERT E. 
Rating:
2.0

First, we placed the order to a third-party uhaul reseller and they rented the truck before our pick up time, so they sent us to a different uhaul store. The truck was not cleaned, a lot of trash under the seats. And, we got charge for the gas even tho we add the same amount the truck had when we got it. Not fair at all.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Everything was great!

KEITH H. 
Rating:
3.0

Ensure that reservation are honored and do not give away units too quickly. The client behind me in line went up to ask a question as she had no reservations but got the last unit which was mine. I had to wait an hour for a truck to arrive. Something is going on at that office. Bless

SIMON C. 
Rating:
5.0

Great service. No problems.

HENRY P. 
Rating:
5.0

The brakes barely worked. Unable to drive over 35 miles per hour. It would shake violently. Would not recommend.

ELIZABETH Y. 
Rating:
5.0

Customer did not leave a comment.

TOYA M. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.

MIGUEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HIPOLITO M. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL C. 
Rating:
5.0

Customer did not leave a comment.

BONNA C. 
Rating:
5.0

Customer did not leave a comment.

Mariano O. 
Rating:
5.0

Advise customers before hand that they will be charged $20 for after hour drop off.

KINYETTE M. 
Rating:
5.0

Customer did not leave a comment.

Pauline W. 
Rating:
5.0

Everything went really well

JAMAAL M. 
Rating:
5.0

the truck has a strong cigarette smell

MIGUELANGEL R. 
Rating:
5.0

Customer did not leave a comment.

PABLO B. 
Rating:
5.0

Customer did not leave a comment.

Mariano O. 
Rating:
4.0

Uhaul needs to provide better phone customer service and find a way to honor reservations made by its customers. Notifications from uhaul hours before a scheduled move advising equipment is unavailable is poor customer service. Having to wait 2 extra days for equipment added days to my move.

TERESAYVONNE E. 
Rating:
5.0

Customer did not leave a comment.

Rosa Lee G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WHITNEE D. 
Rating:
2.0

I returned the trailer the same day , they tried to charge me for an extra day, when calling the store no one answers, had to ca the 1800 to resolve the issue

CHRISTIAN L. 
Rating:
4.0

Customer did not leave a comment.

AMERIGO C. 
Rating:
1.0

Better costumer services

NELSON B. 
Rating:
3.0

More people on staff in the mornings!

Terrell M. 
Rating:
5.0

Javan helped me well, but I think this location needs more help.

ROBERT R. 
Rating:
5.0

It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just  in on some weeks and you would see what I'm talking about thanks

Johnny W.  |  Overall Experience 
Rating:
4.0

No

RAYMOND JEFF JR L.  |  First Impressions 
Rating:
5.0

The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!

CAROLINA M.  |  First Impressions 
Rating:
5.0

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

monique c.  |  First Impressions 
Rating:
5.0

Very good service thank you!

michael l.  |  First Impressions 
No reviews have been submitted for this location.

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