Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

918 comentarios

1010 W University   Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

(432) 272-6928

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(432) 272-6928

1010 W University
Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DALTON L B. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

Replace Kelly she was argumentative and unprofessional and just plain mean

Cathy H. 
Rating:
1.0

Rude employees and can't get the items right says I didn't return my car hauler but it was being pulled in my the box truck

JUSTIN H. 
Rating:
5.0

The customer service guy refused to run my Chase Morgan Bank Debit Card to see if it would run as Credit Card also. He kept saying that Frost Debit Card could be used as a credit card. We asked him twice to run our card and he kept talking about Frost bank and refused to run our Chase Card. I wanted something smaller than the 10 foot UHaul I got. He said, “It's the same price.” Price wasn't my concern at that moment.

Terry N. 
Rating:
5.0

Great service. Very helpful employee. He made our experience easy and he helped us with all questions we had.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

James was very rude to the customers

Silverester B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delandra A. 
Rating:
5.0

Nothing. The staff, equipment and location was excellent.

Dean alan K. 
Rating:
5.0

Customer did not leave a comment.

Garry T. 
Rating:
5.0

Gentlemen who meet me were down to earth and fun to talk to. He felt like a friend.

luis H. 
Rating:
5.0

Customer did not leave a comment.

Hernan S. 
Rating:
5.0

The gentleman was real nice , and very well conversating. Well done Uhaul, you guys are awesome.

JEREMY M. 
Rating:
1.0

Very rude staff !!!!!

Terry B.  |  Overall Experience 
Rating:
5.0

I did vent my frustrations with a young Hispanic male who was also apologetic.

CHRISTINA M. 
Rating:
5.0

Just can't believe equipment can't be turned in at just any Uhaul.

Roberto M. 
Rating:
5.0

No area of improvement that I can think of. The lady at the front desk who handled my rental, so courteous, friendly and knowledgeable, She made the experience easy and pleasant. Good customer service is so hard to come by now a days.

Delma H. 
Rating:
5.0

Customer did not leave a comment.

Israel J. 
Rating:
5.0

Customer did not leave a comment.

THERESA V. 
Rating:
5.0

They where disappointed with condition of trailer and apologized for poor trailer and maintenance

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Farris D. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
2.0

Please make sure associates are aware of online orders and that they do not include any additional add ons. This location attempted to add on insurance that was not requested and did not admit to doing it. I had to take additional time to call and figure out what was going on only to have the original order cancelled to reverse the insurance charges. Uhaul confirmed the charges were added on at the store so I feel there was dishonostly with the odessa associate. This was planned weeks in advance for family to come and pickup the dolly for towing. The 5 hour trip to the store and 40+ minutes waiting not to mention when I call the store, I was placed on hold for almost 20 minutes. I called back on the store becauae my brother was there to pick up the trailer and I needed to make sure the payment was going to process with my credit card. The overall experience should have been better.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

Danielle and Jam F. 
Rating:
5.0

I was very satisfied, stress free...fast service!

Victor L. 
Rating:
5.0

Was overall a good experience

Rocky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Quatisha P. 
Rating:
5.0

Thanks for everything

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

LARRY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa G. 
Rating:
3.0

Have a friendlier staff.

GRACE C. 
Rating:
1.0

They should not schedule equipment pickup for a customer in another city if they cannot guarantee that equipment will be available. I would like to thank corporate Uhaul for removing the late processing fee from my charges. I would have been back in plenty of time to drop off equipment on time but for the late return by previous renter.

CARMEN O. 
Rating:
3.0

Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.

Jason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR T. 
Rating:
5.0

Kelly and LeAnn were very helpful and courteous

Yolanda V.  |  Overall Experience 
Rating:
5.0

Excellent service!

Necmettin G. 
Rating:
5.0

Customer did not leave a comment.

Brandy S. 
Rating:
5.0

The staff is always helpful, friendly and informative

nancy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
1.0

Make sure lights work before letting people go with out lights thats a DOT vailation

Jose G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

I am a frequent customer. Have had a storage there before and have rented a truck on several occasions and every time is great. Kelly the manager is super nice. I was so exhausted after moving that when I took the truck back I just sat down in the chairs they had for customers. And when Kelly came back in, she must of noticed, told me it was okay and offered me a water. Might not seem like a lot but for me it meant so much.

Desiree M. 
Rating:
4.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Have more furniture pads available for rental

Sammy F. 
Rating:
4.0

Customer did not leave a comment.

Carol W. 
Rating:
4.0

I don't think it makes sense to charge by the mile and then also have to refuel the truck before returning. Need the return process explained better when initially getting the rental.

Jazmin C. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Rannon T. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE M. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Angel W. 
Rating:
5.0

Customer did not leave a comment.

jinsi S. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

STAFF ARE ALL GREAT ALWAYS HELPFUL

Manuel T.  |  First Impressions 
Rating:
5.0

Guys did great

Waldo Q. 
Rating:
5.0

No improvement needed, easy in and out

Ramon O. 
Rating:
5.0

Keep up the great customer service 😉

Keila A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Celeste S. 
Rating:
3.0

The location/ building is old. Needs to be updated to look inviting.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Great place to rent all your needs from

Cesar M. 
Rating:
5.0

Attendant, Antonio Rodriguez, was very nice, friendly, caring. Answered all questions.

Martha R. 
Rating:
4.0

Nothing to do with this location but I had to drive 4 hours round trip to pick up a trailer and was never given any miles to do this. I ended up over in my mileage (only 2 but it is the principle).

Mary H. 
Rating:
5.0

Even though I thanked the gentleman for the help he was not very customer oriented... rush rush ...but we did appreciate his help even though he was grumpy

Rosa G. 
Rating:
5.0

Everything was great 👍

monica A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

You guys did great

Waldo Q. 
Rating:
5.0

Customer did not leave a comment.

Alfonso O. 
Rating:
5.0

Customer did not leave a comment.

S M. 
Rating:
4.0

Customer did not leave a comment.

MARY H. 
Rating:
4.0

No issues location however main uhaul representative moved location of pick up when already at first location and original uhaul was given away to other reservation without any notice was only notified 30 minutes after my appointment was scheduled for was forced to go out of my way to pick up a different smaller uhaul then I reserved

Jacob L. 
Rating:
5.0

Kelly was kind, thorough, and quick.

Kerri L. 
Rating:
5.0

Very easy pickup and drop off.

Perry T. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Joey G. 
Rating:
2.0

Your customers service was very poor we had asked for a pickup truck but got a big ass truck the pickup was supposed to be 20 bucks a day we even told your guys up front to let us use the pickup that was parked outside but they said they couldn't we just used it for maybe 1: 30 minutes and charged us almost 50 dollars to pick up a washer now that was ridiculous he had ask me how many miles I was going to use I told 10 to 15 miles now they screwed me good and didn't even give me a kiss for screwing me out of 50 dollars

Epimenio R. 
Rating:
2.0

Maintain equipment better, employee who checked me out was rude. Utility trailers need a one way option.

Zane W. 
Rating:
5.0

A little more staff would be nice. It would make an already great experience into an even better one. I am very pleased with the service I received. The two staff members on duty did phenomenal considering the amount of customers waiting.

Jesus D. 
Rating:
5.0

Customer did not leave a comment.

Rafael B. 
Rating:
5.0

Equipment needs blue tooth for safety

Joe G. 
Rating:
3.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

The customer service was outstanding, Very helpful and courteous.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Orlando G. 
Rating:
5.0

Everything went great and the people there were awsome...

Christy L. 
Rating:
5.0

Returning the truck after hours was hell. I spent 40 minutes on the app trying to find out why my location didn't work. I wish you had a short tutorial over iPhone settings. I have used the app before on a previous rental and had no issues. I finally figured out what location setting was causing the issues. Sunday morning I had this issue to resolve. I guess your customer service doesn't keep good hours. I was on the phone Saturday morning around six and waiting thirty minutes for some one to answer. I wanted to tell them that I would be keeping the truck as second day. The store associate called and I told him that I would need the truck for a second day as my helpers didn't show up Saturday.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Keep the wonderful employees you have. Very friendly and very helpful. Good product knowledge. I highly recommend UHAUL.

tom M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

The only complaint I have is that with a light load on the truck, the suspension will beat you to death even on a very smooth road!!!

Dan H. 
Rating:
4.0

Customer did not leave a comment.

OSBALDO H. 
Rating:
5.0

My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you

Ricky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

N/A

Roseann C. 
Rating:
5.0

Customer did not leave a comment.

victoria M. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

It was great no issues at all

Andre C. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  Online Move In 
Rating:
5.0

My one stop place in all to moving,I give it a thousand stars

Celia S.  |  Overall Experience 
Rating:
5.0

The log in would work off and on never could depend on it

Tony l.  |  Overall Experience 
Rating:
2.0

Too much to list

Manuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGEL GLENN II T.  |  First Impressions 
Rating:
5.0

Thank you Kelly for a great and friendly experience.would totally reccomend.

Jimmy H.  |  Overall Experience 
Rating:
5.0

Kelly Little is always courteous and friendly. It is always a pleasure to see her

Rebecca W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Patrick V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA B.  |  Overall Experience 
Rating:
5.0

The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location

Otis H.  |  First Impressions 
Rating:
5.0

Kelly was so helpful and great to work with. She is the best.

Josh T.  |  Overall Experience 
Rating:
5.0

I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.

crystal b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrell e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari S.  |  Overall Experience 
Rating:
5.0

Never had any problem at all, they were real helpful every time I was need it help

william m.  |  Overall Experience 
Rating:
5.0

The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff

Larry J.  |  Overall Experience 
Rating:
5.0

5star😀

Daniel T.  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Tony l.  |  First Impressions 
Rating:
5.0

Overall great experience!

Black Cat T.  |  Overall Experience 
Rating:
5.0

They are great

Terrie L.  |  First Impressions 
Rating:
5.0

WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.

Deanna L.  |  Overall Experience 
Rating:
5.0

They were awesome!

Claudia B.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day

William Z.  |  Overall Experience 
Rating:
5.0

All went good waS a smooth transition

Johnny M.  |  First Impressions 
Rating:
4.0

Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.

juan h.  |  Overall Experience 
Rating:
5.0

Everything good .

eleuterio D.  |  Overall Experience 
Rating:
5.0

Service was awesome

Richard B.  |  First Impressions 
Rating:
5.0

Excellent service

Dwayne D.  |  Overall Experience 
Rating:
5.0

Great facility with friendly and helpful staff.

Shaun h.  |  Overall Experience 
Rating:
5.0

Always receive fast curtious customer service..everyone is very nice..

Beverly P.  |  First Impressions 
Rating:
5.0

Kelly was an awesome and friendly manager and helped me with any needs I had.

Kylie H.  |  Overall Experience 
Rating:
4.0

a

ROY F.  |  Overall Experience 
Rating:
4.0

Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.

James J.  |  Overall Experience 
Rating:
5.0

The Staff was friendly and fast

Yvette C.  |  First Impressions 
Rating:
5.0

This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan

Rene L.  |  Overall Experience 
Rating:
5.0

All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.

Idolinda P.  |  Overall Experience 
Rating:
5.0

Very helpful and have needed items for moving and storage.

Gabriel R.  |  Overall Experience 
Rating:
5.0

They really took time to help me

shadina h.  |  Overall Experience 
Rating:
5.0

Excellent service

Johnson A.  |  Reservation 
Rating:
5.0

Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..

Cynthia O.  |  Overall Experience 
Rating:
5.0

Friendly and excellent customer service!

Marciano D.  |  Reservation 
Rating:
5.0

Good storage facility- The manager was very friendly and helpful

Mike H.  |  Overall Experience 
Rating:
5.0

Thank you

Isaven M.  |  Overall Experience 
Rating:
5.0

Everyone here is greatly helpful and willing to accommodate.

Eric G.  |  Overall Experience 
Rating:
5.0

Very well managed

Byron B.  |  Overall Experience 
Rating:
5.0

I would rent a storage with U-Haul if I need it again

Alexia D.  |  Overall Experience 
Rating:
5.0

Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us

russel h.  |  Overall Experience 
Rating:
5.0

You guys are awesome keep up the good work

WANDA K.  |  Overall Experience 
Rating:
5.0

Never had a problem. I would definitely rent a storage here again if needed.

Amy H.  |  Overall Experience 
Rating:
1.0

They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right

stephen c.  |  Overall Experience 
Rating:
5.0

I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime

GLENDA J.  |  Overall Experience 
No reviews have been submitted for this location.

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