Customer Reviews for U-Haul Moving & Storage of West Oak Lane

4,981 comentarios

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Clive W. 
Clasificación:
5.0

Nothing. You folks did great! Thanks

Michael C. 
Clasificación:
5.0

Excelente

martha B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zahmir L. 
Clasificación:
5.0

Just keep up the good work with the cleaning this and smooth riding trucks

Lawrence N. 
Clasificación:
4.0

U-Haul has made the experience of renting and returning trucks much easier. This experience has saved me time and has made life a little easier

Linda M. 
Clasificación:
5.0

Lots of trucks available - great staff which made picking up and dropping of easy!

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher B. 
Clasificación:
5.0

No complaints don't mess with my money lol

LENA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Constance B. 
Clasificación:
5.0

Do better maintenance on the trucks. One of the headlights was out on my truck and didn't know till I reached my destination. If a person is supposed to get equipment to go along with the truck, u-haul should make sure they have it when leaving with truck. I was supposed to have a dolly with my truck. Taking for granted it would automatically be inside the truck.

Judy A. 
Clasificación:
5.0

The Manager, Keith and his crew are great. We're a catering company and the trucks are important on a busy weekend. Last weekend the truck we had suddenly stopped working. Keith immediately set us up with a new truck and saved a wedding! Great customer service!!! Michael

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duane M. 
Clasificación:
5.0

Everything was beautiful

GREGORY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEIGH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Selah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salim S. 
Clasificación:
5.0

The Staff was very professional and polite.

ROBERT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mubarak L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya S. 
Clasificación:
5.0

Nothing. Keith and his team are great. We are a catering company and need to rent many trucks when busy. Keith always takes care of us! Wouldn't go anywhere else.

Michael D. 
Clasificación:
5.0

Customers service was quick. The online rental service was easy.

Tina T. 
Clasificación:
5.0

Nothing at this time

Kevin D. 
Clasificación:
3.0

Clean the vehicle before renting…. Covid is real

Chris C. 
Clasificación:
5.0

I never received a phone call from customer service about my high bill that is do! When I did the drop off online and it said I would receive a phone call within 48 hours and they never called.

Saniyyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieures J. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn C. 
Clasificación:
5.0

Efficient and check in the best. Fast and as friendly as getting it.

barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO S. 
Clasificación:
5.0

Great team at this location! Made my experience good !

Nicole F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston H. 
Clasificación:
5.0

The entire transaction from reservation to return were done with excellence. Everyone was extremely professional. Thank you ️

LUCILLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janeque C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

So far so good.

Felisia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tariq S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget J. 
Clasificación:
4.0

The safe trip option is scammy and somewhat hidden pop up. Needs to be displayed better similar to how safe move is displayed. It's an important option and very deceptive the way it pops up like it's unimportant.

DONTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
5.0

Great customer service and hope in the future for coupons to be emailed or mailed to me😊

Saniyyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrena J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston H. 
Clasificación:
3.0

Never got my refund

mary P. 
Clasificación:
5.0

Cargo van coupons

Saniyyah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

guy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAVON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharnai R. 
Clasificación:
2.0

El cliente no dejó un comentario.

elaine S. 
Clasificación:
5.0

The sales rep opened up right on time, and I was out on time. Very friendly and helpful. Received a26' instead of the 20'. Gracias

JOEL K. 
Clasificación:
5.0

Coupons for rental Cargo Van's would be nice !

Saniyyah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Staff was very helpful

rickey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DeMarco W. 
Clasificación:
5.0

Excellent no complaints

Joyce D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yvonne C. 
Clasificación:
2.0

The location wreaked of Marijuana when you walk through the door.

CANDICE C. 
Clasificación:
5.0

Nice staff

Jeanette W. 
Clasificación:
3.0

Mirrors were broken, tire pressure low, all were different pressures, brakes need serviced, came up on the dashboard, was a noise when I put on the brakes

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON A. 
Clasificación:
5.0

All the employees are friendly and professional. The cargo Van's are always available when I need them. The store is always clean and the equipments. Thanks again Uhaul!

Saniyyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

alvarez R. 
Clasificación:
5.0

Thank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. The best

zehinda w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

I am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.

zehinda w.  |  Overall Experience 
Clasificación:
5.0

Great service staff was excellent

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

dianne Y. 
Clasificación:
5.0

Everything was great! No complaints.

Denise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRKPATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernst T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raheem W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonzo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANKIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen G. 
Clasificación:
5.0

I'm not sure if I'm sayin his name correct but Roja has great customer service ….

Tammiria M. 
Clasificación:
2.0

They reserved my unit for someone else

Ysenia L. 
Clasificación:
5.0

The sales rep was very helpful. She was outstanding provide great service

Kevin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

IVAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
4.0

Pricing for the size storage i had was a lil too high i think but overall good i would recommend your business

sharon d.  |  Overall Experience 
Clasificación:
3.0

I think the truck should be cleaned and sanitized after every drop off especially now with everything going around. The truck I received on Saturday March 12,2022 was very dirty. I wiped the inside down with disinfecting wipes and the wipes were brown when I was finished and I think that is unacceptable.

Debora S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiereney B. 
Clasificación:
4.0

El cliente no dejó un comentario.

david M. 
Clasificación:
2.0

First off: I rented a trailer last weekend. After the initial hook up, the employee realized the electronics did not work; this was not the issue but that it took over an hour to have the replacement put on; not to mention I waited in line for over an hour. Second: U-haul calls me 3 days after my return to ask when I would be returning my equipment… what's up with that?

Gavin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

Everyone was friendly. The trucks were ready to go and ran good. I would definitely recommend this place. ¡Gracias!

karim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
5.0

Always good experience with your location.

Joseph P. 
Clasificación:
5.0

All U-haul associates who helped me were professional and courteous. There was an issue with the first vehicle, they offered to resolve without question, great service, thanks.

SCOTT V. 
Clasificación:
4.0

El cliente no dejó un comentario.

zakira k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabatha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinah R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josette C.  |  Overall Experience 
Clasificación:
5.0

very friendly and professional

sherri d.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHENELLE S.  |  Overall Experience 
Clasificación:
5.0

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Gwyneth M.  |  Overall Experience 
Clasificación:
5.0

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Lynette B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy c.  |  First Impressions 
Clasificación:
5.0

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

STEPHENNA G.  |  First Impressions 
Clasificación:
3.0

Too expensive

Kimberly S.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful with all of my needs.

Anissa W.  |  Overall Experience 
Clasificación:
3.0

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Timothy K.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

beverly f.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

beverly f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane J.  |  Overall Experience 
Clasificación:
1.0

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Lacie N.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

beverly f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lamaya B.  |  Overall Experience 
Clasificación:
5.0

Great service

DANIEL I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian n.  |  Overall Experience 
Clasificación:
5.0

The manager on duty was very helpful and took care of me when I was there

Kaleem S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT Z.  |  Overall Experience 
Clasificación:
5.0

I've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.

JOHN C.  |  Overall Experience 
Clasificación:
1.0

The staff was horrible Couldn't get in my unit multiple times. Staff unprofessional. Wouldn't recommend this uhaul spot to anyone

tyrone h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANNA J.  |  Overall Experience 
Clasificación:
5.0

Staff was nice, fast, showed me everything step by step. Five stars ⭐️. Under staff but they had everything under control l watch how two young men was working with two guest at one time. Outside person was moving the whole time. It was a long line I never felt like I needed a seat I felt like this line is moving let me have my information ready there was 6 people in front of me. Great job for this location I will be returning. Thank you 7400 Ogontz Ave.

shray w.  |  First Impressions 
Clasificación:
3.0

Customer service line was a long wait and I never got through. Was on hold for an hour till it hung up. Yo

Jaime T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Candis R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

janeen w.  |  Overall Experience 
Clasificación:
5.0

very satisfied

JOHN C.  |  First Impressions 
Clasificación:
5.0

Uhaul storage company values their customers with 100% customer satisfaction.

JULIET B.  |  Overall Experience 
Clasificación:
5.0

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

robert m.  |  Overall Experience 
Clasificación:
3.0

Gracias.

Carolyn B.  |  Overall Experience 
Clasificación:
2.0

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

BRIANNA J.  |  First Impressions 
Clasificación:
5.0

The staff was INCREDIBLE. They were extremely helpful.

Jeffrey R.  |  Overall Experience 
Clasificación:
5.0

The workers outside was very helpful

Kathleen C.  |  Overall Experience 
Clasificación:
4.0

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Gracias.

Sam T.  |  Overall Experience 
Clasificación:
5.0

Great staff. Great facilities

Stanley S.  |  Overall Experience 
Clasificación:
5.0

Great Manager.. very personal, helpful with a great staff

JANET G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl B.  |  Overall Experience 
Clasificación:
5.0

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Gracias.

charles y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R.  |  First Impressions 
Clasificación:
5.0

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn't work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

DEITRA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane E J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R.  |  Overall Experience 
Clasificación:
4.0

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..

Kathleen C.  |  First Impressions 
Clasificación:
2.0

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leon J.  |  Overall Experience 
Clasificación:
4.0

Repair sign in/out pad at front of lot.

Irma B.  |  Overall Experience 
Clasificación:
5.0

Tiffany and staff went way beyond job descriptions to help

Barbara S.  |  Overall Experience 
Clasificación:
3.0

Nothing additional to report, it went as expected.

Leon J.  |  First Impressions 
Clasificación:
5.0

He had amazing customer service

calvin m.  |  Overall Experience 
Clasificación:
5.0

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Barbara S.  |  First Impressions 
Clasificación:
5.0

It was a very good experience

CHARLES D.  |  First Impressions 
Clasificación:
5.0

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

KONDA P.  |  Overall Experience 
Clasificación:
5.0

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Renee S.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful in an already stressful situation

Keosha D.  |  First Impressions 
Clasificación:
5.0

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

carlton h.  |  First Impressions 
Clasificación:
5.0

Thank you for your services greatly appreciated

kendra r.  |  Overall Experience 
Clasificación:
5.0

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  First Impressions 
Clasificación:
3.0

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Steven L.  |  Overall Experience 
Clasificación:
5.0

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  First Impressions 
Clasificación:
2.0

The staff didn't open on time and it cost me money with my moving company

tracy j.  |  Overall Experience 
Clasificación:
5.0

staff was very polite

Rosa W.  |  Overall Experience 
Clasificación:
5.0

Been using this facility for years, never any issues. Great staff!

Karla D.  |  Overall Experience 
Clasificación:
3.0

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

GWENDOLYN M D.  |  Overall Experience 
Clasificación:
4.0

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Julie k. | Reservación
Clasificación:
5.0

Great staff, computer system a little outdated.

Steven H.  |  Overall Experience 
Clasificación:
4.0

All service staff were genuinely helpful and friendly. The are just never enough staff on site to manage the wait to be helped. I've stood in line longer than 25 min for service.

CHRISTOPHER B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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