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Jared G.Customer Reviews for U-Haul Moving & Storage of West Newnan
Testimonials From Recent Customers
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I had no problems renting the truck and the lady that helped me was very helpful.
DAVID H.Employees were very polite and helpful.
Jorge N.Nothing! Thank you!
Raymond G.To far out rental. from the area I needed it allowing me to go over in mileage 2 miles also had to put more gas In. not convenience at all
STACEY S.The woman at the desk was such a pleasure to work with. You have an excellent employee with her.
SHELLEY T.Nice lady up front!!!!
Jevona B. | Overall ExperienceVery helpful and friendly staff
CHARLES H. | First ImpressionsN/C
WALTER J.had an issue w/my temp. paper license at pickup. return info was vague.
BENJAMIN LESTER E.Easy return
Austin H.The trailer return was just a quick and easy as the pick up was. The prices were fair and my favorite part was absolutely just how easy the entire process was. 5 stars Uhaul. I have another load of stuff to move in the near future and will definitely use Uhaul again.
Matthew S.Nothing. A very nice and professional and helpful staff.
Regina M.Great pickup experience!
Kurt D.Get truck alignment it drives really bad
Ricky B.Bekki Woody was really the best I have been around and she was always there when I needed help and yes I would recommend this storage unit to all my friends and family!!!
Gary H. | Overall ExperienceI am very well pleased with my Uhaul experience the person who helped me with my rental was very nice and very helpful in the process. She was well versed in her skillset.
Shannon B.I don't know of anything to improve your services. Bekki was wonderful help and a great asset to this company. Great experience. Thank you.
Jacqueline B.Great service
Fernando B.Very accommodating to my needs to extend my rental with ease.
Randy W.The U-Haul representative at this location is very helpful, professional, and courteous.
Ken R.I did not see anything that needs improvement
Mary G.Very efficient
Douglas B.Lots of trucks available. Good counter help.
DAVID H.Lisa and Chris were fabulous! Lisa went over and above to help us locate a truck!! She is a tremendous credit to the U Haul Corporation!
Ken H.The person in charge was busy being the only one there, I called for a few hours with the phone ringing and ringing, luckily he was there when I dropped off the dolly.
Richard B.My reservation was for 3:55pm drop off due to my work schedule. Representative called me at 9:46am to see if I was bringing truck. I told him that I was as soon as I left work. Once I dropped the truck off with him I was told that if I didn't pay him $42 that I would be banned from renting with uhaul in the future because he missed a rental that morning for the truck. Again, my reservation was for 3:55pm. He was rude, dirty and unprofessional. I returned the equipment clean, swept out, under mileage, and over the minimum for gas!
Stephanie B.The truck I had reserved was not there. It was a local so I was charged extra for the extra distance. Seems a plan to make me pay more. Not the pickup locations fault. They were great
George M.Bekki was great! Great customer service, called me ahead of time to let me know about needing to change the pickup time and changing from self check in to coming inside due to the location being gated. Then got me hooked up and squared away later the same day with a trailer that I was not sure I needed when I rented the truck. Drop off was quick and easy, just handed the keys off to the guy and went about my day. Best u-haul rental experience I've ever had!
Zackary W.Male rep working the counter has zero customer service skills.
Chris R.Jamie was extremely helpful with the equipment rental. The return also was easy and slick.
Joseph D.I went in to a store on 3/14/22 and reserved a U-Haul on Monday, needing it for 3/16. When I came to the location, they were closed. Pushing back my move in date to 3/17.
James B.They were very cooperative and polite my friends were late coming and they stayed till they got there
sam S.The place is nice and clean..Miss Bekki does a good job taking care of customers..
WILLIAM B. | Overall ExperienceBecki was absolutely amazing. She really made us feel taken care of! I would recommend this facility over any of those around here any day!!! AAA+++
Todd A.My whole uhaul moving experience was not the best! I will call uhaul customer service to resolve issue!
derrick W.Bekki was very helpful and was very nice to talk to
GARY H.The young lady there was very happy and very helpful. She even helped us outside of uhual with great local information knowing we just moved to the area!
David C.Person behind the desk was not proficient with the reservation system. It took over an hour to complete the process after multiple failed attempts. Also, you do not have a chair for customers to sit in, especially after standing over an hour at the front desk.
Debra M. | First ImpressionsI loved location of storage. Staff was very professional and knowledgeable.
CINDY B. | Overall ExperienceHave more Employees like Bekki Woody.
SUSAN T.Becky and staff was great. I spoke with her the day prior to my drop off. I spoke with Becky again on the next open business day to make certain the vehicle was annotated as being returned in Sunday (business closed but access to property was available. Again very high energy.
TAMMY B.Your company is great with me Thank you look forward to see you again
MICHAEL C.Dealer was supposed to be open till 5. I waited as well as othet customers but no one ever showed up. Others left so I disconnected the trailer and had to check in online. Cold and snowing but not on the road
Steve D.The Manager Becki Woody was able to correct the billing errors that were previously applied to my account from the previous owner. To which Mrs. Becki was able to confirm and the very next business day as discussed the past billing errors were re-credited. The rental truck was ready as scheduled clean and efficient. 10 Star Excellent Superior Rating is my choice. Thank You Mrs Becki for being so understanding and Helpful. Honest.
DAVID G. | Overall ExperienceThe manger was rude and she gave me a dirty truck when i called to tell her she hung up on me.and she had me running around for payments and i paid 100 cash deposit she told me that i would get it back at the return location and i did not get nothing back? and i went to three locations for a truck and they had my resvation incorrect .And I drove Uhual places that inside Uhual sent me to that did not exit i waste alot of money Gas running around ???
Ronisha G.Ninguno
IDA MAE P. | First ImpressionsPoor customer service! Rude
NOELLE C. | Overall ExperienceThe service and staff is the best you can find any where
HORACE F. | First ImpressionsMy only complaints are about the website to make payments doesn't work properly. It never accepts my password & I have to change it each time I log in, then it won't let the payment part go through. Therefore I have no choice but to pay over the phone & that is a $3.00 charge! Also there are times when I call the office no one is there to take my call but no message on the machine to state that they are out surveying the lots or checking units
KATHLEEN K. | First ImpressionsNothing everything was great
JERRY B.Extraordinario servicio al cliente
JAMES B.The new lady running the place was very super nice I was completely impressed. As a matter of fact I completed my online application for U-Haul last week and I asked her if they were hiring at that facility. I'm going back to check my application and put on there that I would like to work at that particular store. You've got a great staff there.
REBECCA A. | First ImpressionsExcited about the upcoming changes to further help the customers
WALTER M. | First ImpressionsYour team was outstanding!
Peter D.Drop off after with uhaul support no way to rte the experience
Antwane H.RUDE staff now!!! Unfriendly!!! Previous owners were amazing
NOELLE C. | First ImpressionsDid not do business with U-HAUL Did business with Lock and Key . The previous owners were wonderful. The new owners not so much. Was not notified of the change in ownership.
MONA S. | Overall Experience