Customer Reviews for U-Haul Moving & Storage of West McKinney

7,707 comentarios

10061 W University Dr   McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

(972) 548-1699

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 548-1699

10061 W University Dr
McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The rental was quick and easy with just the right size truck to a one trip move. Thanks!!!

rodney F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kierra H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula G. 
Clasificación:
5.0

Great no hassle service!

john A. 
Clasificación:
5.0

Very efficient location… the process was quick and easy!

Paul H. 
Clasificación:
2.0

We had rented a 17 truck with dolly online. I was charged for the truck online. We get to the store and we are given a 15 foot truck with no dolly to move a 3 Bedroom house. I was also charged a second time for this new truck. When dropping off we explained what happened. Hopefully my money will be returned for the first rental. If not I will be going back to the store for a refund.

Abby M. 
Clasificación:
2.0

Better customer service, having people who can attend to you, billing properly

Ramakrishnan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
3.0

El cliente no dejó un comentario.

daryle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

You need to fix your self return website. We spent 30 minutes trying to complete it after getting stuck at the same part over and over. We finally gave up and called customer service who knew exactly what part we were hung up on. If it is such a known issue, just fix it or stop telling customers how great and easy it is.

Brandi L. 
Clasificación:
5.0

I think they were fast and quick about getting things done.

Elson F. 
Clasificación:
5.0

More check in reps at the counter.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

Rented cargo van and the van had not been cleaned. It appeared that prior user had hauled landscaping or plants since there was a lot of dirt and leave. Not necessarily a problem since I used a blower to clean it out and it was fine after that.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mccrea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
1.0

Late opening, poor service, slow, poorly managed operation

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
3.0

El cliente no dejó un comentario.

don H. 
Clasificación:
5.0

Great experience.

James B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEVON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GOPI P. 
Clasificación:
5.0

Not much, had a positive experience.

Eric L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Khiem D. 
Clasificación:
5.0

Javon was extremely kind and helpful. He took time to make sure I was comfortable with the cargo trailer before I pulled away. Thanks Javon!

Sharon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanislav K. 
Clasificación:
5.0

This was the best uhaul experience. All of the staff just amazing

Shelley C. 
Clasificación:
5.0

Nada

salim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenny C. 
Clasificación:
2.0

The pickup only had 1/8 tank of gasoline when I got it. The paperwork said the truck had 7/16 of a tank. I added 4 gallons. When I returned the pickup, the clerk asked if I replaced the fuel. I only drove 40 miles. I told him that I received it with only 1/8 tank. The clerk insisted that I pay for fuel that his record said I used. I showed him a photograph of the fuel gauge but he still insisted I pay for fuel. The paperwork also said it 21,643 miles but I showed him a picture of the mileage at 21,669 miles. I had to request the supervisor and wait for him to arrive. He courteously closed the invoice and I left thanking him.

David S. 
Clasificación:
5.0

Justin is top notch.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilberto A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnie M. 
Clasificación:
1.0

The dolly that I laid for was not in the truck, I had to drive all the way back to the UHaul after going to my destination to pick up the dolly. Then, when I dropped off the truck, the UHaul website could not recognize my location (even though I followed instructions to allow location services). So I paid an extra $20 plus round-trip gas because of something that was your fault. Fun times.

Jayson F. 
Clasificación:
4.0

I arrived with having my Uhaul changed to an hour late, the first person said they didnt have my rental. I then waited and came back to cancel, then all of a sudden they did have my uhaul. The first person did not know how to read the information on his computer, I guess. Then I get my uhaul and I reserved a dolly as well, I assumed it would be in the uhaul but when I got to my destination to move my belongings. THERE WAS NO DOLLY!!! Frustrated is an understatement because they were already closed and I could not go pick up the dolly. I will not be renting from this uhaul, ever again!

Lauren P. 
Clasificación:
3.0

I rent trucks from here all the time and it's so frustrating that there is never gas in them. Once again the truck had less than a quarter tank and I had to stop twice to put gas in it on a short trip. It was also missing a windshield wiper which was totally unsafe. I hate to complain but your rental trucks should be full of gas upon rental. It's a terrible policy that you let them off the lot at a quarter tank. The employees were friendly and helpful.

Daniel W. 
Clasificación:
2.0

Rented a van yesterday. The gentleman told me its a full tank. I noticed the van had 3/4 gas, but I let that go no big deal. Went to pick a large tv and only took me about 1.5 hr and drove for maybe 25 miles total. got the final bill and they charged me for a total of 81 miles. Spoke to a manager he said he fix it but charge me double!

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis S. 
Clasificación:
1.0

Go out of business

thomas W. 
Clasificación:
5.0

Justin who works at this location is very much an asset to your company. As a business owner myself I know how hard it is to get good people and Justin is one of those good people!!

amy H. 
Clasificación:
5.0

The GM at this location has been really helpful. The truck that we rented didn't start as the battery went down. He replaced it with another one immediately. He is also very accommodating.

Kondapally K. 
Clasificación:
5.0

Thanks, nothing.

Carol B. 
Clasificación:
5.0

Great service! Employees were great!

Kenny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennelyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica A. 
Clasificación:
1.0

They did not provide the requested equipment namely a furniture dolly and 2 hand carts. The truck steering has significant play and requires extra attention and frankly is unsafe.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Purushotham Kuma P. 
Clasificación:
1.0

Very little parking spaces, so it get complicated when cars are left without drivers anywhere and some drivers blocking the way, do not want to move. But the worse and for me ilegal is that they take yuor money. If you say the average mileage to use, if you use for real less, they do not update the bill and change you for the "estimated" but no way when is the other way around. Also, when you do the math, it does not equal of what is being change...yes few dollars more, but still. They get your money in a very sneacky way. Do not trust them. I am not sure if this is only this location, but very very disappointed on the whole brand.

Adriana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajay V. 
Clasificación:
4.0

everyone was very friendly and attentive to your needs.

MATTHEW D. 
Clasificación:
4.0

I made my reservation online but I had to provide payment information again in person, which made things slower. U-Haul should have a self service fast lane for customers who have paid in advance.

Evan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hammond B. 
Clasificación:
5.0

Worked with this U-Haul before. Wonderful service

Efford A. 
Clasificación:
4.0

Marc was super helpful!!! He went above and beyond his lane! I had a bowl fuse that prevented me from using blinkers and brake lights...he looked over fuse box..pointed out the one that was burnt-out and informed me where I could go to purchase one. Marc....kiddos to you brother

SERGIO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

diana M. 
Clasificación:
3.0

Pros: Easy location to get in and out Had enough vehicles to help me as a walk in Staff was helpful and quick Would rent from this location again Cons: Truck was dirty Gas was on empty and mileage was higher then what was printed out during check in

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chakira O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

A one day rental should be a full day like Penske charges.

William L. 
Clasificación:
1.0

I return to uhaul that day and charge me so much Becuz they said I return it for 3 days .. and pay tollway which we didn't go to tollway

Tamboura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Very good

Ramon A. 
Clasificación:
5.0

Very friendly staff and a no-hassle drop off!

scott M. 
Clasificación:
2.0

Staff was very unprofessional, and not very organized. Took way too long to get checked out, with the appointment.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ritchie S. 
Clasificación:
5.0

They have the best customer service. I run Dilla's Restaurant in McKinney and I will be back!

GARY F. 
Clasificación:
4.0

na

Harold R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norell L. 
Clasificación:
5.0

Staff was friendly and informative

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nandu reddy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
1.0

Called for a couple hours and could've get through. When I finally did I informed the rep that I would have the truck and trailer back in a few hours (4ish). Never informed me of additional charges. Supposedly the truck needed to be back by 2 and the trailer by 12. My pickup wasn't even where I had originally ordered and had to pick up at 2 different locations. So for a few hours late they charged me a whole days rate. Left things outside of the new place to rush and get the truck back by a decent time and still got charged. If I would've know that, I would've kept the truck another day.

Ryan S. 
Clasificación:
2.0

I was charged for gas after bringing it back on the same level as I picked it up.

Ryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhaoshun B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
2.0

I was called a week after I dropped off the vehicle trailer, but told I was going to be charged all the way from March 31st to April 9th. I dropped the trailer off on April 2nd. Then the truck on Arpil 4th. She charged me twice. Now I have to dispute my charge with my bank over because I was incorrectly charged $224.

Michael M. 
Clasificación:
5.0

Both Uhaul reps that assisted were friendly and knowledgeable

JOSE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyle B. 
Clasificación:
5.0

Other than when i.picked up the trailer there was 1 guy.on the cputer and 6 people ahead of me in line, fortunately after about 20 minutes 3 others showed up and moved the line through. Otjerwise the crew is always helpful and very polite. I have always had a great experience with the crew!

Ronda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barb P. 
Clasificación:
5.0

Troy was beyond excellent. He made the whole experience very professional!!

billy t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

Very helpful employees and very king and polite

Chris K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W.  |  First Impressions 
Clasificación:
1.0

Unit not available. Mark was rude "sorry the system glitched." Then he assured me I could have my MOVERS go to Plano and I'd get the same space I had reserved. Got there, they don't even have a 10x20 unit, let alone an outside access. Never again. I was afraid I'd miss my daughter's doctorate graduation because of Uhaul. North Plano saved you.

PAULA S.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and accommodating. Very satisfied with the overall experience.

dan r.  |  Overall Experience 
Clasificación:
5.0

In the time of need your facility was both very convenient and economical. Staff was very helpful and the process to both get set up and pay was very convenient. Thank you for a pleasant experience, Mike

mike t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEWAYNE W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

All the gentlemen working at the W McKinney location were so helpful!!! Quick , professional and made our our experience easy!

Darla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian h.  |  Overall Experience 
Clasificación:
5.0

It would be nice to be able to continue moving into the unit without the alarm going off every time I open the door.

Theresa J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Fletcher S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre W.  |  Overall Experience 
Clasificación:
5.0

Thank you for the stellar customer service!!

Randi E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel P.  |  Overall Experience 
Clasificación:
5.0

Great service. Very professional.

Mark N.  |  First Impressions 
Clasificación:
1.0

Worst service ever at this facility. Misinformed about early move out pro rating of monthly fees. That is stealing when misinformed and it cost me more money if I had been properly informed I would have moved out last month. If you really care someone would call me to get this properly handled with a pro rated refund as I was informed by your employee on site. Brian McGann 214-998-9898

BRIAN M.  |  Overall Experience 
Clasificación:
5.0

The storage unit we had needs a light to see through the entire unit. It was too dark. The carts were great to have, and plenty of them. The general manager, Taylor, was excellent to work with and made things right after a national Uhaul support person gave the wrong information that cost us an extra $145.

Stan Gail G.  |  Overall Experience 
Clasificación:
5.0

I can’t remember the customer service representative name but her customer service was excellent.

DEWAYNE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey T.  |  First Impressions 
Clasificación:
5.0

Store owner / manager in from Phoenix had great customer service.

Thomas P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyra H.  |  First Impressions 
Clasificación:
5.0

Very professional and very helpful

James Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS HENRY B.  |  First Impressions 
Clasificación:
5.0

MCKINNEY LOCATION IS THE BEST EVER!!! I'm middle aged so clearly I've been all over the county…..

Jessica D.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly

Steven M.  |  First Impressions 
Clasificación:
1.0

Service okay. But to have my card ran again for an additional day is bs. I picked uhaul up at 1150a I should have had till that time next day to bring back, and for those reasons, I certainly will not recommend anyone use uhaul. Unless you wanna be bamboozled out of extra funds

Ronetta G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

darleen f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

Taylor is a unique talent at this location. She is very helpful and goes out of way to understand the customer and help him/her out. Setting Fantastic example for others on her team. Keep up the great work Taylor. Will come back to UHaul at this location because of your professionalism and courtesy! You should get promoted!

Rohit S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERALD Y.  |  Overall Experience 
Clasificación:
3.0

The staff are just not responsive to customers and don't follow through. I again had to wait 15 minutes for your staff to stop chatting in your parking to close my storage unit account. Then after requesting to close the account i was told they would need to inspect the unit and then send me an email. None of this occurred. It was luke they were busy, only one other person was getting a trailer. And the parking lot sucks.

Tony F.  |  Overall Experience 
Clasificación:
1.0

Waiting in he faculty for over 1 hour just to be waited on only to find the unit reserved was not available. Horrible inconvenience for planned cross country move.

BRIAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sean b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE G.  |  First Impressions 
Clasificación:
3.0

Everything was great except the wait time to be helped, the store seemed understaffed and the LOS seemed slow and difficult. Shouldn't have to wait 30-45 minutes to buy a couple boxes!

john h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NED B.  |  First Impressions 
Clasificación:
4.0

Taylor was very nice and I appreciated her showing me where my unit was. The process to lease a unit was easy. Gracias

VICTORIA T.  |  First Impressions 
Clasificación:
5.0

Great location, great staff, great facility! I highly recommend them. They made it easy for me when I was in a rush moving here. So grateful.

Pamela P.  |  First Impressions 
Clasificación:
3.0

On a few occasions that looks was in this particular facility l felt like the team lacked awareness customers other than the ones they were serving at that moment., A quick customer acknowledgement in the midst of a busy day will be greatly appreciated. Gracias

Kelvin M.  |  Overall Experience 
Clasificación:
5.0

Taylor, the manager, was professional, helpful, took charge, made things easy and was easy to work with. She turned what could have been a bad situation into a great experience.

Fletcher S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rick R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C.  |  First Impressions 
Clasificación:
5.0

Clean, dry and easy access. I did have one problem with U-Haul trucks parking in front of unit but as soon as I notified them about issue they did not block entry to unit. Would recommend.

Linda L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY N.  |  Overall Experience 
Clasificación:
5.0

Thanks to the wonderful staff and manager for their kindness and understanding. I was very BLESSED to be treated so respectfully!!!

CLEA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORIS B.  |  Overall Experience 
Clasificación:
5.0

This was a wonderful business. We moved to TX from out of state and we highly recommend this location for your storage needs.

Mario A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thornton T.  |  Overall Experience 
Clasificación:
5.0

Professional staff and great facility. Would use them again if needed.

gary s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monsurat A.  |  Overall Experience 
Clasificación:
3.0

Need to get my man Troy and Brandi some help.

Bryson D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R.  |  First Impressions 
Clasificación:
5.0

Employees at the location were very helpful. Brandi helped us find the unit we needed and provided useful information regarding our check-in and what to expect moving forward. She also, made the truck drop-off seamless.

John B.  |  First Impressions 
Clasificación:
2.0

Staff was not professional. He rushed the entire transaction. Anytime I would ask a question he would cut me off by answering the question before I could even finish saying it (sometimes he provided the wrong answer because he wouldn't wait to hear my entire question before answering). He was eating his lunch right in front of me as I was trying to get information about my uhaul (normally I wouldn't mind this but this guy was eating mozzarella sticks so he was stretching the cheese out of his mouth while speaking to me. Just very unprofessional). While walking me to my storage unit he was moving quickly. At one point he turned two corners and I didn't know where he went because he was walking so far ahead of me. After we arrived at my storage unit, he opened the door for me then wished me a nice day and walked off. I would have appreciated if he would have asked if I had any questions about the unit (which I did) or offered to walk me back to the front of the storage building because the place was a maze. I had to figure out how to get out on my own since he left immediately after opening the door. I rated 2 stars because the worker was able to complete my reservation without any issues so he at least did that part well.

Asia C.  |  First Impressions 
Clasificación:
4.0

Very few places to park. Most parking spaces filled with U-Haul trucks or trailers. Also, tricky to turn into coming from McKinney.

CAROL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY N.  |  First Impressions 
Clasificación:
4.0

The only reason I rate AA is because of the wait time to talk to people. Long lines

Tracy B.  |  Overall Experience 
Clasificación:
4.0

Only problem was sliding glass door wouldn't open alot of times. Had to open by pulling apart

Martha H.  |  Overall Experience 
Clasificación:
4.0

Great place and people!

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON L.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and responsive. Thank you!!

Adelle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORIS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin M.  |  First Impressions 
Clasificación:
5.0

Awesome service and the facilities were impeccable!

Jonathan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gary s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY J.  |  First Impressions 
Clasificación:
1.0

After arriving with a loaded truck the unit I reserved was not available. It was a much smaller unit. It was marked wrong on their sheet unit size so even the employees didn't know. Plus after not having anymore available units at all they then could not refund me my money and said I need to come back tomorrow. Again another huge inconvenience for me plus gas money to drive back.

Mike K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darleen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

oyinka a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert V.  |  Overall Experience 
Clasificación:
5.0

Very easy online process for renting and releasing the unit. The app is super!

Brook B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

AMANDA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAM V.  |  Overall Experience 
Clasificación:
3.0

Only one issue with this facility, Employees always park their vehicles in the loading zone at the only entrance to the inside units. With this as the only access for "customers" to load and unload for the inside area, its quite inconvenient to have to park behind all of their vehicles when they should be the ones parking out back. Otherwise this would have been a 5 star facility.

Wesley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla G.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kelley E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M.  |  Overall Experience 
Clasificación:
4.0

The wait on phone to talk to someone for help and questions was hard in conjunction with trying to find movers to move me from truck to storage unit and canceling on me. Otherwise, the unit was convenient being at same premises as truck return. The movers that finally came to help move me were excellent.

LINDA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L.  |  First Impressions 
Clasificación:
5.0

Convenient location!

BO A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS V.  |  Overall Experience 
Clasificación:
5.0

Please get your staff extra help on Saturday morning. The poor guy that was there could have used help for the initial morning rush

Michael S.  |  Overall Experience 
Clasificación:
5.0

Great crew very informative nice and friendly faces if ever need to move will definitely calling uhaul

Lillian L.  |  First Impressions 
Clasificación:
2.0

Never wore masks, even in the worst part of the pandemic. A definite no-give-a-crap attitude from some of the employees. Garage door track was bent, making locking really difficult. Not impressed.

Bob P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Janell W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasha M.  |  Overall Experience 
Clasificación:
5.0

Kevin and his staff did a great job! Much appreciated

Ben P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAINE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alix M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula D.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Cynthia J.  |  First Impressions 
Clasificación:
5.0

Such great, friendly and professional employees made everything so pleasant and convenient and went out of their way to help me out!

Leo S.  |  Overall Experience 
Clasificación:
5.0

Kevin reminded me that there are folks in this world who still care about people. He was more than accomadating and always helpful. The staff seems to enjoy working there. Morality of any business starts at the top. Would tell anyone to go there, even if its out the way.

James T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley S.  |  First Impressions 
Clasificación:
4.0

My complaints are as follows: 1.Getting a person on the phone who works at the facility. Long wait times, then a message is taken to be returned later. 2. Long wait times to speak to someone at the facility. They seem short staffed. 3. Computerized billing was not up to date on my account. The result was unwarranted dunning letters about my bill.

Eric A.  |  Overall Experience 
Clasificación:
5.0

Though Brandy is new she handled my move as if she was with the company for a while. Truly impressed and glad things went smoothly.

LaToya H.  |  First Impressions 
Clasificación:
5.0

Always friendly and helpful management and staff.

BUDDY H.  |  Overall Experience 
Clasificación:
2.0

The location was understaffed and the staff that was there did not seem to know what units were what size and whether or not the units were available or not. It took over one hour to rent the units meanwhile I had paid movers waiting and the clock ticking while the chaos in the Uhaul office and the local staff tripped over themselves to figure it out. The most annoying part was the staff did not even seem to care.

RICHARD R.  |  First Impressions 
Clasificación:
5.0

Very accommodating

Linda L.  |  First Impressions 
Clasificación:
5.0

Kevin is awesome

PENNY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S.  |  Overall Experience 
Clasificación:
4.0

Charged me for one unit (10x15) and after paying at the front desk a certain amount, The employee took us to the unit and it had a lock on it indicating that it was occupied. They did not have another large climate controlled unit so they decided to give me 2 smaller units (10x10) for a set price. We went to pay for our 2nd month and the total was for 100 dollars more. The manager said that he would email the main office to keep it the same as before and get back with us. We appreciate the manager working with us and waiting for the results.

larry c.  |  First Impressions 
Clasificación:
4.0

They need more counter help

Camilla G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KevinC L.  |  Overall Experience 
Clasificación:
5.0

Great customer service from employees, as well as management. Professional and efficient. This location is always busy, but everytime I went whoever helped me never made me feel rushed or unimportant. Great team!

Tara L.  |  Overall Experience 
Clasificación:
5.0

David is the best. Excellent service and very helpful. Definitely deserves a raise

STEVEN B.  |  First Impressions 
Clasificación:
5.0

Kevin and his team were very helpful throughout the process. Great job guys!

Tom P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene B.  |  First Impressions 
Clasificación:
5.0

Very efficient and courteous and offered excellent service

LARHONDA M.  |  First Impressions 
Clasificación:
1.0

I was so mad about how I was so misinformed about the prices .

Lucia M.  |  Online Move In 
Clasificación:
5.0

We’ll Managed and Maintained Facility , Excellent customer service and support with All the Equipment for Moving or storage Needs, Thank you Kevin.

Pete V.  |  Overall Experience 
Clasificación:
4.0

The facility is nice and clean and well stocked. The regular employees are knowledgeable and helpful. However when we went on 10/17/2020 there was a replacement crew since the owner was on vacation. The rest of the regular staff was not scheduled to come in until 130 in the afternoon but Saturday mornings are crazy busy and this replacement staff knew about UHaul but not about that location. I had to wait in long lines four times to get problems solved and answers to questions. I still don't have a lot of confidence that the UBox that we filled will be shipped correctly. ALSO THIS FACILITY DOES NOT HAVE ENOUGH PARKING. It is crazy and dangerous there with so many, cars, trucks and people darting all over in a tiny space.

JoAnn G.  |  Overall Experience 
Clasificación:
2.0

1. Not enough employees available to handle the number of customers waiting. 30 min wait for a respresentative to help. 2. 800 number for help is useless. No one answers .. long long wait.ended up hanging up. 3. After hours return instructions for people without a phone is useless.

deloris b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHAEL L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

Please give a shout out to Brandon. Brandon was da bomb! He knows his stuff. He checked me in when I moved in and checked me out when I left about three weeks later. He seems to be a part of a very hard working staff. He definitely needs to be given a raise or at least acknowledged. I did see a couple of very lazy employees. Those guys should be fired. I'm hopeful you guys know your workers better than me and take the right actions.

DAVID B.  |  Overall Experience 
Clasificación:
2.0

Awful communication! Signed up and completed the auto draft process twice! Did not work, and was never advised that it was not working correctly. Never notified that I had a payment due until it was past due and a late fee was applied. You guys are crooks and should be ashamed of how you do business! Uhaul will never get another cent from me or anyone I can turn away!

Charles A.  |  Overall Experience 
Clasificación:
2.0

Severely understaffed

daniel r.  |  First Impressions 
Clasificación:
5.0

Phillip was excellent. He was super helpful and polite. He gave outstanding service. Parking at the facility is lacking and on a busy Saturday the place was a zoo waiting for a fender bender.

JoAnn G.  |  First Impressions 
Clasificación:
5.0

The staff was EXTREMELY professional and helpful. I have had nothing but the best experiences with this location.

Michael R.  |  Overall Experience 
Clasificación:
3.0

I lowered the rating because the 2 guys that were there during the afternoon wore no masks, even though my wife and I did, and made no moves to put them on. On the other hand, the guy there the next morning put his mask on the moment I entered the door.

Bob P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and courteous.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

Always great service.

james f.  |  Overall Experience 
Clasificación:
1.0

I rented a climate control unit and was never able to gain entrance through outside glass doors. Card was replaced and still didn't work. After making multiple trips to facility and still unable to gain access through card reader, decided not to use this facility.

Wanda L.  |  Overall Experience 
Clasificación:
1.0

Employee were not welcoming and friendly. They made me upgrade to size I originally reserve.

Arshad S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN W.  |  First Impressions 
Clasificación:
1.0

No accommodations for a 10x20 storage facility that I reserved. All he could offer 4 5x10 spaces and no price adjustment. The alternative was to go to another location, which the employees were respectful and professional.

Wayne C.  |  First Impressions 
Clasificación:
2.0

They did not comply with the reservation, I reserved a 10 x20 climate control and did not offer any other practical solutions, ended up going to a different location and cost me about 3 hours unloading time.

Wayne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

Phillip moved me into my storage unit. He was polite, prompt, and very knowledgeable. He took time to explain the billing processes and he gave us a personal tour to our storage location. I appreciate great customer service and support as this tends to be becoming rare experiences with businesses nowadays.

Sherese S.  |  First Impressions 
Clasificación:
2.0

Pricing was much higher than what it was worth. Worst issue was having our things infested with cockroaches. We ended up killing nearly 50 of them which crawled out of our personal belongings once we moved our things into new apartment. Not very happy with that whatsoever. Will not be renting from this facility again. Staff was friendly and knowledgeable, had no other issues, but bugs don't do the great service justice ... - Joseph Ricker

Joseph R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evanson K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy C.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul Moving & Storage of West McKinney was outstanding and fully satisfactory.

hershel j.  |  Overall Experience 
Clasificación:
5.0

Customer service was beyond exceptional. Never have I had anyone go to the lengths every person I interacted with had gone.

Jeremy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  Overall Experience 
Clasificación:
5.0

Adrian and Bryson

Nyacka T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L.  |  Overall Experience 
Clasificación:
5.0

Kevin was very professional, helpful and friendly.

Joseph F.  |  Overall Experience 
Clasificación:
4.0

Only one comment. Having a seperate card reader for check in and door access and trying to handle a cart on the incline in front of the door is difficult. It would be nice if the door could be set to be open for 30 seconds or so.

allen s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H.  |  Overall Experience 
Clasificación:
4.0

none

Sean T.  |  Overall Experience 
Clasificación:
5.0

Manager Kevin and his staff run a very efficient and excellent facility.

JOHN T.  |  Overall Experience 
Clasificación:
5.0

Great care and service by Kevin!! Thank you

Larry T.  |  First Impressions 
Clasificación:
5.0

Very courteous and professional. Easy transaction.

David H.  |  First Impressions 
Clasificación:
5.0

helpful

joanna b.  |  First Impressions 
Clasificación:
2.0

I rented 2 large storage units from July - December, 2019. Multiple times I had to negotiate around trucks parked in front of my units. When I moved out, my boxes were infested with roaches.

Kenneth C.  |  Overall Experience 
Clasificación:
4.0

Small office but nice and friendly.

Charles D.  |  Overall Experience 
Clasificación:
5.0

We enjoyed our experience at Uhaul!

Sandra F.  |  Overall Experience 
Clasificación:
5.0

Best prices in town. Very helpful and knowledgeable,.

Ida C.  |  First Impressions 
Clasificación:
5.0

Kevin is knowledgeable, helpful and accommodating.

Warren R.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Very friendly and helpful employees.

Omar R.  |  First Impressions 
Clasificación:
5.0

Always a very friendly staff

Jonathan V.  |  Overall Experience 
Clasificación:
4.0

Good service, helpful employees, location difficult to access for westbound traffic.

Holton L.  |  Overall Experience 
Clasificación:
3.0

We were waiting for help for an hour, the unit that was rented to us had a lock on it and we had to wait another 30 min for someone to unlock it. The attendant was overwhelmed and clearly stressed.

Mark G.  |  First Impressions 
Clasificación:
5.0

Always polite whenever I called. Readily available to answer questions. Whenever I visited it was nice to see a place where the employees seemed to enjoy themselves.

tanya j.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Sarah C.  |  Overall Experience 
Clasificación:
4.0

Don't like having to check in after hours but that's no been deal. Great staff

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

My expectations have been exceeded!

Jean-gardais M.  |  Overall Experience 
Clasificación:
5.0

We had a great experience with this location! Bryan was awesome and super helpful!

Audrey L.  |  Overall Experience 
Clasificación:
5.0

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU

Rebeca H.  |  Overall Experience 
Clasificación:
5.0

The McKinney guys are efficient and professional. They got me checked into a storage unit quickly.

Christopher P.  |  First Impressions 
Clasificación:
5.0

I liked the facility except for the incline concrete ramp by the entry for the storage area

CHARLIE H.  |  Overall Experience 
Clasificación:
4.0

Not a bad experience.

Holton L.  |  First Impressions 
Clasificación:
5.0

Check in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. ¡Gracias!

Thomas G.  |  First Impressions 
Clasificación:
5.0

I own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!

JOHN C.  |  First Impressions 
Clasificación:
5.0

Good service, helpful people.

Holton L.  |  First Impressions 
Clasificación:
5.0

The team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!

Alex M.  |  Overall Experience 
Clasificación:
5.0

Extremely nice and helpful staff

Sandra F.  |  Overall Experience 
Clasificación:
5.0

Great Service from the team here!

Matt C.  |  First Impressions 
Clasificación:
5.0

Nita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!

Chris R.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. ¡Gracias!

Tara N.  |  First Impressions 
Clasificación:
4.0

N/a

Christopher M.  |  Overall Experience 
Clasificación:
5.0

The store employee was so helpful!

Nancy G.  |  Overall Experience 
Clasificación:
5.0

Had a storage unit for years and rented numerous trucks and trailers. Always great service.

CHARLES KATHLEEN D.  |  Overall Experience 
Clasificación:
5.0

These people are genuine Texas generous helpful courteous people. ...love em.

robert m.  |  Overall Experience 
Clasificación:
5.0

Always helpful, at least the guys are. Several times the lady's express an impatient tone and look.

DOUGLAS H.  |  Overall Experience 
Clasificación:
5.0

everyone was very helpful !

Christine C.  |  Overall Experience 
Clasificación:
5.0

Used U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!

Martha H.  |  Overall Experience 
Clasificación:
2.0

No

carol s.  |  Overall Experience 
Clasificación:
5.0

This was one of the best experiences I’ve ever had.

Chuck C.  |  Overall Experience 
Clasificación:
4.0

Parking for unloading and loading can sometimes be a little hectic.

Russell F.  |  Overall Experience 
Clasificación:
5.0

The store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience

Roderick W.  |  Overall Experience 
Clasificación:
5.0

My only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.

GARY B.  |  Overall Experience 
Clasificación:
5.0

This was one such hassle free move experience. Great service!

Kathiresan D.  |  Overall Experience 
Clasificación:
4.0

Great experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Venkata K.  |  Overall Experience 
Clasificación:
5.0

This UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.

Nancy R.  |  Overall Experience 
Clasificación:
2.0

Access road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly

andrea G.  |  Overall Experience 
Clasificación:
5.0

Great service

Michael L.  |  Overall Experience 
Clasificación:
3.0

Storage units were unusually over priced.

Karl A.  |  Overall Experience 
Clasificación:
5.0

With having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.

John R.  |  Overall Experience 
Clasificación:
5.0

Excelente

WILLA D.  |  Overall Experience 
Clasificación:
5.0

It was a great experience and will rent from y’all again!

danny t. | Reservación
Clasificación:
2.0

Always have to wait for a unacceptable amount of time

JOHN GRADY P. | Reservación
Clasificación:
5.0

Everyone was friendly and attentive.

La'Toya H. | Reservación
Clasificación:
5.0

Kevin the manager was super.....even though he was sick. He didn't want to call his asst Mgr in because he wanted him to have a day off. That's a dedicated guy! Thanks Kevin!

susan h.  |  Overall Experience 
Clasificación:
4.0

Only concern is constant state of rough road and holes in the gravel driveway

Pamela S.  |  Overall Experience 
Clasificación:
5.0

I was in and out in no time

Debbie S. | Reservación
Clasificación:
1.0

After scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.

Crystal G.  |  Overall Experience 
Clasificación:
5.0

We used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals

DANA T.  |  Overall Experience 
Clasificación:
3.0

Not all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.

JUAN D.  |  Overall Experience 
Clasificación:
5.0

Kevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!

Joshua N.  |  Overall Experience 
Clasificación:
3.0

I was way overcharged. They were nice and tried to remove frivolous charges but couldn't. I contacted corporate and they didn't help either

DONNA B.  |  Overall Experience 
Clasificación:
2.0

Upon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!

Kevin D.  |  Overall Experience 
Clasificación:
2.0

Staff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.

Phani J.  |  Overall Experience 
Clasificación:
5.0

Great service. Always ready to help with any issues.

Rick F.  |  Overall Experience 
Clasificación:
4.0

ND

Chris G.  |  Overall Experience 
Clasificación:
5.0

Everything was great

TERESA H.  |  Overall Experience 
Clasificación:
5.0

Josh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!

Chris S.  |  Overall Experience 
Clasificación:
4.0

Pricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.

Felix V.  |  Overall Experience 
Clasificación:
5.0

Everyone was knowledgeable and friendly, very helpful.

BARBARA B.  |  Overall Experience 
Clasificación:
5.0

One time when I went to the facility and they were short handed everyone was very friendly.

sharon t.  |  Overall Experience 
Clasificación:
3.0

You have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie

JOHN P.  |  Overall Experience 
Clasificación:
5.0

very good

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

I rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.

CELIA G.  |  Overall Experience 
Clasificación:
3.0

Under staffed

Jerry W.  |  Overall Experience 
Clasificación:
2.0

Employees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.

Kory W.  |  Overall Experience 
Clasificación:
4.0

I had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40% less expensive!

MICHEAL D.  |  Overall Experience 
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