U-Haul Moving & Storage of West McKinney

6224 comentarios

10061 W University Dr   McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

(972) 548-1699

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(972) 548-1699

10061 W University Dr
McKinney, TX 75071

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing, great as always. Always use this location. Had a small issue this time (double charge essentially) that was quickly taken care of as I knew it would be. Will always use this place when in the area and recommend it.

Asa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
2.0

I had a reserved truck for 8am. When I arrived the truck was there, but while I was in the process of checking out with contactless pickup, an employee got in the truck and took off. I told him I was checking out that truck and he replied “ok then I'll bring it to you”. He then proceeded to run whatever errand he set out to do and I had to wait 10 minutes for him to bring the truck back. I had to go inside to complain. Rather than give me the other truck that was sitting right there, they made me wait for the guy to come back. Not a good experience at all.

Justin R. 
Clasificación:
4.0

The first employee that I met with that check me out was just amazing 🤩 very helpful and took her time to explain everything. I have use this location in the pass and the experience wasn't the same. When I turn in the Vehicle the second encounter was not as pleasant. I felt there was tension but there was very little conversation. It was not the same vibe as earlier that day, it wasn't bad just uncomfortable.

ANGELIA YVETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

The employees were rude. One of them made me feel stupid when I told him my renting through the mobile option wasn't working, and again when I asked him to show me how to operate vehicle. I've never driven a moving truck, so it was new for me and things were different. Another employee walked past me and didn't acknowledge me when I tried to speak with him.

PERSUA B. 
Clasificación:
2.0

The truck was not parked where the app had pictured. We went inside to ask where it might be and we were rudely asked to form a line in a different direction. We waited 20 minutes in the line and decided to walk the lot to find it ourselves. We eventually found it in the back. All of the photos of the truck were wrong. The pickup process made us late.

Mark G. 
Clasificación:
5.0

Drop-off took less than 5 minutes

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
3.0

El cliente no dejó un comentario.

William V. 
Clasificación:
5.0

U-Haul Moving & Storage en West McKinney has to have the most professional and helpful staff in the UHaul organization. Traveled here from Colorado with a different drop off location and storage unit. The UHAUL at 1566 US Hwy 380 W Prosper, TX 75078 where I was to drop off and use storage did not honor my reservation and happens to be the rudest and unprofessional staff in the country. Not sure how they are still employed. Almost embarrassed for the company. However, the staff in McKinney was the polar opposite and went above and beyond to accommodate us.

WILLIAM B. 
Clasificación:
3.0

Parking

Bruce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
3.0

Call in the past the representatives were very helpful and personable… That was not the case this time at all very impersonal and cold

Kevin S. 
Clasificación:
5.0

Very accommodating

Linda L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY W. 
Clasificación:
5.0

Kevin is awesome

PENNY M.  |  Overall Experience 
Clasificación:
1.0

Don't over charge my bank acct by $90 ahead of checking truck in and then hold my money for days with no response to my concerns... HORRIBLE customer service

Larry L. 
Clasificación:
5.0

Parking availability for my car when using a short-term rental was scarce.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Excellent staff.

Jaideep G. 
Clasificación:
5.0

Kevin took great care of us. He's a great guy to work with. I'll definitely recommend folks go see him, when they need a U-Haul.

Thomas V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDY S. 
Clasificación:
5.0

The staff is well served ,five stars for them.but the price is too expensive.the number of miles from departure to destination is not enough.Your system is extra $40 /day late and extra 0.40/mil.so we refunded it early. Why No discount? Your system is unreasonable. This is the last time rent a car from your company. I would not recommend it to anyone.

ZHIKAI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

They were great! The service was excellent.

HERMAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
2.0

Truck was parked in the very back of lot for early pickup on a Sunday morning and moving van smelled like someone bred German Shepard in the back for 15 years(fucking gross) all my shit smells like a wet dog now! Thanks guys! Check in process sucked harder than my ex girlfriend while in Vegas on a girls trip. No Cap.

Trever F. 
Clasificación:
1.0

This location took forever and when we returned the U-haul they emailed is saying we broke the dolly! The associate that took the U-haul truck after we returned it said nothing about the dolly being broken. He checked the back and told my husband everything was good and that they would email the receipt. Why didn't he point out right then and there that the dolly was damaged? We didn't damage it and we are being charged $150 for it. Plus, they are saying we didn't put gas when we did. My husband took a picture of were the gas meter was and we left it just a bit above that. The gas station we went to was down the street were the UHaul was located so we couldn't have possibly used up the gas for a 3 min drive. You guys need to manage your locations and associates better. Seems like they are trying to pin us on a dolly they broke. I called customer service and they told me the manager would call me back and its been over an hour and I am still waiting.

TYLER SCOTT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

EILEEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO G. 
Clasificación:
5.0

Not sure if there's much you can do to improve. The young man that helped me was one of the most efficient workers I've ever had help me. He handled 2 customers at once and had me in and out of there and back on my way very quickly. I wish everyone who helps customers worked like that.

REX M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S.  |  Overall Experience 
Clasificación:
5.0

Our agent was fantastic! went over everything clearly, explained the paperwork and numbers to call if we had any difficulties.

Christopher F. 
Clasificación:
1.0

Absolutely the rudest customer service I've ever encountered at a truck rental company especially this one. I'll definitely go back to penske

JOE M. 
Clasificación:
4.0

Everything went pretty well. One issue with the initial reservation not completed / uploaded / saved in their system but I called a day prior to confirm and it was cleared up at that point.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD JON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

The attendant, Phillip, was outstanding, very helpful and exceeded expectations.

PHILIP H. 
Clasificación:
4.0

When you have a reservation you shouldn't wait in line behind those who do not.

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY V. 
Clasificación:
5.0

I had a really great experience renting a trailer to help my dad move. This location was very clean, organized and the people were very friendly and helpful.

ADRIENNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL EMILIO C. 
Clasificación:
4.0

The sales person who took my reservation seemed to be in a rush; however they were accurate and professional just not friendly. The sales clerk who gave us the rental truck was the same, in a rush and overwhelmed. However they were accurate and professional just not friendly. The person, who helped us return the truck was professional, friendly and accurate.

ISRAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

Great job guys. Kevin has been especially helpful the last 2 times I rented from y'all. Thanks

ERIC W. 
Clasificación:
5.0

Can't think of anything that wasn't great. Liked the way your website worked before and during the move.

THOMAS S. 
Clasificación:
5.0

Merry Christmas

ROBERT N. 
Clasificación:
3.0

All went well. Thank you for the concerns.

PHILANDERS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie R. 
Clasificación:
5.0

Very friendly service

charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Check in was quick and easy.

Bertram G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

You guys are awesome!!!

michele H. 
Clasificación:
5.0

The driveway is a hazard!

ANTHONY F. 
Clasificación:
1.0

Adhere to CDC coronavirus standards. I only saw 1 employee wearing a mask. This is ridiculous.

Russell B. 
Clasificación:
5.0

Make sure you are returning unit to correct drop off location

gilbertr F. 
Clasificación:
3.0

Manager good and young lady who on boarded vehicle good. Other employees working were very unresponsive when vehicle returned.

PETER M. 
Clasificación:
4.0

Great location, great equipment. The GM did an outstanding job when I picked up a trailer and two dollies. When I dropped off, my only complaint would be the guy and girl in the shop saw me pull up to the drop off lane and stayed on their phones instead of coming out to help. They waited until i unhooked the trailer before they came out. I know it was a little cold outside but it was stil during business hours. Maybe too much to expect from the newer cell phone generation.

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

These guys were great! I rented the truck to pick up orders around town for Toys For Tots. When I returned the truck that evening, Troy was such a great help and his customer service was top notch. Thank you so much!

kari Lynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEDEX D. 
Clasificación:
5.0

Probably the best uhaul experience that I have had. The facility was clean and organized, the truck was clean and performed well.

DAVID R. 
Clasificación:
4.0

Charged me for one unit (10x15) and after paying at the front desk a certain amount, The employee took us to the unit and it had a lock on it indicating that it was occupied. They did not have another large climate controlled unit so they decided to give me 2 smaller units (10x10) for a set price. We went to pay for our 2nd month and the total was for 100 dollars more. The manager said that he would email the main office to keep it the same as before and get back with us. We appreciate the manager working with us and waiting for the results.

larry c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIAMBU HASHIM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
4.0

They need more counter help

Camilla G.  |  First Impressions 
Clasificación:
5.0

Very friendly and professional.

Walter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maximiliano H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traell V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KevinC L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

Great customer service from employees, as well as management. Professional and efficient. This location is always busy, but everytime I went whoever helped me never made me feel rushed or unimportant. Great team!

Tara L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

David is the best. Excellent service and very helpful. Definitely deserves a raise

STEVEN B.  |  First Impressions 
Clasificación:
5.0

Kevin and his team were very helpful throughout the process. Great job guys!

Tom P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
5.0

Easy pickup everything was ready when I got there

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Outstanding customer service!!

Jennifer B. 
Clasificación:
4.0

Satisfied

Larry C. 
Clasificación:
5.0

We were supposed to pick up the truck in Frisco Tx. Except the truck was not returned. It would have been nice if your system would have notified me and told me of a location I could have picked the same size truck up at. When I arrived, nobody had a clue what was going on. I had to ask them to locate another truck and suggest trying the other location I new had one the other day. It was a lot of stress added to a long day I did not need. It also wasted a lot of time and miles. Both locations Frisco and McKinney were very helpful and staff was very nice. Operating system needs help.

Paul H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Really great customer service. Busy location.

MICHAEL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene B.  |  First Impressions 
Clasificación:
5.0

Great team to work with. Very well organized and very professional. Top notch operation. Thanks.

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie S. 
Clasificación:
5.0

Everything was amazing, very organized and even helped with perfect drop of location A+.

Curtis W. 
Clasificación:
5.0

Very efficient and courteous and offered excellent service

LARHONDA M.  |  First Impressions 
Clasificación:
1.0

I was so mad about how I was so misinformed about the prices .

Lucia M.  |  Online Move In 
Clasificación:
5.0

We’ll Managed and Maintained Facility , Excellent customer service and support with All the Equipment for Moving or storage Needs, Thank you Kevin.

Pete V.  |  Overall Experience 
Clasificación:
4.0

The facility is nice and clean and well stocked. The regular employees are knowledgeable and helpful. However when we went on 10/17/2020 there was a replacement crew since the owner was on vacation. The rest of the regular staff was not scheduled to come in until 130 in the afternoon but Saturday mornings are crazy busy and this replacement staff knew about UHaul but not about that location. I had to wait in long lines four times to get problems solved and answers to questions. I still don't have a lot of confidence that the UBox that we filled will be shipped correctly. ALSO THIS FACILITY DOES NOT HAVE ENOUGH PARKING. It is crazy and dangerous there with so many, cars, trucks and people darting all over in a tiny space.

JoAnn G.  |  Overall Experience 
Clasificación:
2.0

1. Not enough employees available to handle the number of customers waiting. 30 min wait for a respresentative to help. 2. 800 number for help is useless. No one answers .. long long wait.ended up hanging up. 3. After hours return instructions for people without a phone is useless.

deloris b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHAEL L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

Please give a shout out to Brandon. Brandon was da bomb! He knows his stuff. He checked me in when I moved in and checked me out when I left about three weeks later. He seems to be a part of a very hard working staff. He definitely needs to be given a raise or at least acknowledged. I did see a couple of very lazy employees. Those guys should be fired. I'm hopeful you guys know your workers better than me and take the right actions.

DAVID B.  |  Overall Experience 
Clasificación:
2.0

Awful communication! Signed up and completed the auto draft process twice! Did not work, and was never advised that it was not working correctly. Never notified that I had a payment due until it was past due and a late fee was applied. You guys are crooks and should be ashamed of how you do business! Uhaul will never get another cent from me or anyone I can turn away!

Charles A.  |  Overall Experience 
Clasificación:
2.0

Severely understaffed

daniel r.  |  First Impressions 
Clasificación:
5.0

Phillip was excellent. He was super helpful and polite. He gave outstanding service. Parking at the facility is lacking and on a busy Saturday the place was a zoo waiting for a fender bender.

JoAnn G.  |  First Impressions 
Clasificación:
5.0

The staff was EXTREMELY professional and helpful. I have had nothing but the best experiences with this location.

Michael R.  |  Overall Experience 
Clasificación:
3.0

I lowered the rating because the 2 guys that were there during the afternoon wore no masks, even though my wife and I did, and made no moves to put them on. On the other hand, the guy there the next morning put his mask on the moment I entered the door.

Bob P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and courteous.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

Always great service.

james f.  |  Overall Experience 
Clasificación:
1.0

I rented a climate control unit and was never able to gain entrance through outside glass doors. Card was replaced and still didn't work. After making multiple trips to facility and still unable to gain access through card reader, decided not to use this facility.

Wanda L.  |  Overall Experience 
Clasificación:
1.0

Employee were not welcoming and friendly. They made me upgrade to size I originally reserve.

Arshad S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN W.  |  First Impressions 
Clasificación:
1.0

No accommodations for a 10x20 storage facility that I reserved. All he could offer 4 5x10 spaces and no price adjustment. The alternative was to go to another location, which the employees were respectful and professional.

Wayne C.  |  First Impressions 
Clasificación:
2.0

They did not comply with the reservation, I reserved a 10 x20 climate control and did not offer any other practical solutions, ended up going to a different location and cost me about 3 hours unloading time.

Wayne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

Phillip moved me into my storage unit. He was polite, prompt, and very knowledgeable. He took time to explain the billing processes and he gave us a personal tour to our storage location. I appreciate great customer service and support as this tends to be becoming rare experiences with businesses nowadays.

Sherese S.  |  First Impressions 
Clasificación:
2.0

Pricing was much higher than what it was worth. Worst issue was having our things infested with cockroaches. We ended up killing nearly 50 of them which crawled out of our personal belongings once we moved our things into new apartment. Not very happy with that whatsoever. Will not be renting from this facility again. Staff was friendly and knowledgeable, had no other issues, but bugs don't do the great service justice ... - Joseph Ricker

Joseph R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evanson K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy C.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul Moving & Storage of West McKinney was outstanding and fully satisfactory.

hershel j.  |  Overall Experience 
Clasificación:
5.0

Customer service was beyond exceptional. Never have I had anyone go to the lengths every person I interacted with had gone.

Jeremy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  Overall Experience 
Clasificación:
5.0

Adrian and Bryson

Nyacka T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L.  |  Overall Experience 
Clasificación:
5.0

Kevin was very professional, helpful and friendly.

Joseph F.  |  Overall Experience 
Clasificación:
4.0

Only one comment. Having a seperate card reader for check in and door access and trying to handle a cart on the incline in front of the door is difficult. It would be nice if the door could be set to be open for 30 seconds or so.

allen s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H.  |  Overall Experience 
Clasificación:
4.0

none

Sean T.  |  Overall Experience 
Clasificación:
5.0

Manager Kevin and his staff run a very efficient and excellent facility.

JOHN T.  |  Overall Experience 
Clasificación:
5.0

Great care and service by Kevin!! Thank you

Larry T.  |  First Impressions 
Clasificación:
5.0

Very courteous and professional. Easy transaction.

David H.  |  First Impressions 
Clasificación:
5.0

helpful

joanna b.  |  First Impressions 
Clasificación:
2.0

I rented 2 large storage units from July - December, 2019. Multiple times I had to negotiate around trucks parked in front of my units. When I moved out, my boxes were infested with roaches.

Kenneth C.  |  Overall Experience 
Clasificación:
4.0

Small office but nice and friendly.

Charles D.  |  Overall Experience 
Clasificación:
5.0

We enjoyed our experience at Uhaul!

Sandra F.  |  Overall Experience 
Clasificación:
5.0

Best prices in town. Very helpful and knowledgeable,.

Ida C.  |  First Impressions 
Clasificación:
5.0

Kevin is knowledgeable, helpful and accommodating.

Warren R.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Very friendly and helpful employees.

Omar R.  |  First Impressions 
Clasificación:
5.0

Always a very friendly staff

Jonathan V.  |  Overall Experience 
Clasificación:
4.0

Good service, helpful employees, location difficult to access for westbound traffic.

Holton L.  |  Overall Experience 
Clasificación:
3.0

We were waiting for help for an hour, the unit that was rented to us had a lock on it and we had to wait another 30 min for someone to unlock it. The attendant was overwhelmed and clearly stressed.

Mark G.  |  First Impressions 
Clasificación:
5.0

Always polite whenever I called. Readily available to answer questions. Whenever I visited it was nice to see a place where the employees seemed to enjoy themselves.

tanya j.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Sarah C.  |  Overall Experience 
Clasificación:
4.0

Don't like having to check in after hours but that's no been deal. Great staff

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

My expectations have been exceeded!

Jean-gardais M.  |  Overall Experience 
Clasificación:
5.0

We had a great experience with this location! Bryan was awesome and super helpful!

Audrey L.  |  Overall Experience 
Clasificación:
5.0

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU

Rebeca H.  |  Overall Experience 
Clasificación:
5.0

The McKinney guys are efficient and professional. They got me checked into a storage unit quickly.

Christopher P.  |  First Impressions 
Clasificación:
5.0

I liked the facility except for the incline concrete ramp by the entry for the storage area

CHARLIE H.  |  Overall Experience 
Clasificación:
4.0

Not a bad experience.

Holton L.  |  First Impressions 
Clasificación:
5.0

Check in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. ¡Gracias!

Thomas G.  |  First Impressions 
Clasificación:
5.0

I own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!

JOHN C.  |  First Impressions 
Clasificación:
5.0

Good service, helpful people.

Holton L.  |  First Impressions 
Clasificación:
5.0

The team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!

Alex M.  |  Overall Experience 
Clasificación:
5.0

Extremely nice and helpful staff

Sandra F.  |  Overall Experience 
Clasificación:
5.0

Great Service from the team here!

Matt C.  |  First Impressions 
Clasificación:
5.0

Nita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!

Chris R.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. ¡Gracias!

Tara N.  |  First Impressions 
Clasificación:
4.0

N/a

Christopher M.  |  Overall Experience 
Clasificación:
5.0

The store employee was so helpful!

Nancy G.  |  Overall Experience 
Clasificación:
5.0

Had a storage unit for years and rented numerous trucks and trailers. Always great service.

CHARLES KATHLEEN D.  |  Overall Experience 
Clasificación:
5.0

These people are genuine Texas generous helpful courteous people. ...love em.

robert m.  |  Overall Experience 
Clasificación:
5.0

Always helpful, at least the guys are. Several times the lady's express an impatient tone and look.

DOUGLAS H.  |  Overall Experience 
Clasificación:
5.0

everyone was very helpful !

Christine C.  |  Overall Experience 
Clasificación:
5.0

Used U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!

Martha H.  |  Overall Experience 
Clasificación:
2.0

No

carol s.  |  Overall Experience 
Clasificación:
5.0

This was one of the best experiences I’ve ever had.

Chuck C.  |  Overall Experience 
Clasificación:
4.0

Parking for unloading and loading can sometimes be a little hectic.

Russell F.  |  Overall Experience 
Clasificación:
5.0

The store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience

Roderick W.  |  Overall Experience 
Clasificación:
5.0

My only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.

GARY B.  |  Overall Experience 
Clasificación:
5.0

This was one such hassle free move experience. Great service!

Kathiresan D.  |  Overall Experience 
Clasificación:
4.0

Great experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Venkata K.  |  Overall Experience 
Clasificación:
5.0

This UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.

Nancy R.  |  Overall Experience 
Clasificación:
2.0

Access road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly

andrea G.  |  Overall Experience 
Clasificación:
5.0

Great service

Michael L.  |  Overall Experience 
Clasificación:
3.0

Storage units were unusually over priced.

Karl A.  |  Overall Experience 
Clasificación:
5.0

With having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.

John R.  |  Overall Experience 
Clasificación:
5.0

Excelente

WILLA D.  |  Overall Experience 
Clasificación:
5.0

It was a great experience and will rent from y’all again!

danny t. | Reservación
Clasificación:
2.0

Always have to wait for a unacceptable amount of time

JOHN GRADY P. | Reservación
Clasificación:
5.0

Everyone was friendly and attentive.

La'Toya H. | Reservación
Clasificación:
5.0

Kevin the manager was super.....even though he was sick. He didn't want to call his asst Mgr in because he wanted him to have a day off. That's a dedicated guy! Thanks Kevin!

susan h.  |  Overall Experience 
Clasificación:
4.0

Only concern is constant state of rough road and holes in the gravel driveway

Pamela S.  |  Overall Experience 
Clasificación:
5.0

I was in and out in no time

Debbie S. | Reservación
Clasificación:
1.0

After scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.

Crystal G.  |  Overall Experience 
Clasificación:
5.0

We used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals

DANA T.  |  Overall Experience 
Clasificación:
3.0

Not all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.

JUAN D.  |  Overall Experience 
Clasificación:
5.0

Kevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!

Joshua N.  |  Overall Experience 
Clasificación:
3.0

I was way overcharged. They were nice and tried to remove frivolous charges but couldn't. I contacted corporate and they didn't help either

DONNA B.  |  Overall Experience 
Clasificación:
2.0

Upon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!

Kevin D.  |  Overall Experience 
Clasificación:
2.0

Staff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.

Phani J.  |  Overall Experience 
Clasificación:
5.0

Great service. Always ready to help with any issues.

Rick F.  |  Overall Experience 
Clasificación:
4.0

ND

Chris G.  |  Overall Experience 
Clasificación:
5.0

Everything was great

TERESA H.  |  Overall Experience 
Clasificación:
5.0

Josh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!

Chris S.  |  Overall Experience 
Clasificación:
4.0

Pricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.

Felix V.  |  Overall Experience 
Clasificación:
5.0

Everyone was knowledgeable and friendly, very helpful.

BARBARA B.  |  Overall Experience 
Clasificación:
5.0

One time when I went to the facility and they were short handed everyone was very friendly.

sharon t.  |  Overall Experience 
Clasificación:
3.0

You have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie

JOHN P.  |  Overall Experience 
Clasificación:
5.0

very good

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

I rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.

CELIA G.  |  Overall Experience 
Clasificación:
3.0

Under staffed

Jerry W.  |  Overall Experience 
Clasificación:
2.0

Employees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.

Kory W.  |  Overall Experience 
Clasificación:
4.0

I had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40% less expensive!

MICHEAL D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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