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mario A.Customer Reviews for U-Haul Moving & Storage of East Bellwood
Testimonials From Recent Customers
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It took 1 additional month, 4 calls and a return visit to close out my account after I cleared the unit
Adeola A. | Overall ExperienceAndres was incredible. He was working alone on a holiday weekend and treated everyone with respect and worked super hard to make sure all my needs were met. He is a total asset to y'all. He spoke to everyone by name and treated each guest like they mattered most. It was great service.
Amelia W. | First ImpressionsVery nice people
jose G.Great staff. Very friendly and helpful
Eddie M. | First ImpressionsGreat experience overall, I love the fact that was woman owned and operated. They did a fantastic job super friendly super professional.
Steven S.First trailer that was hooked up was determine for one way rental. So I was given another. When I went to use it I found a piece of metal laying on the floor. I determined it was a cover panel for the ride side rear lights. It also came to my attention one of the right side lights was missing. Clearly this trailer had a maintenance issue and shouldn't have been rented. Very disappointing.
Michael G.Ensure that if there's no room in the parking lot that it's communicated before the customer arrive
Michael W.Everything was great the girl taking care of us was phenomenal!!!! Don't lose her !!!!
Thomas C.Keep up the good work.
Hector A.Everything was great!!!
Lara H.I would have liked better communication regarding the length of time it took the pod to get from Chicago to Arizona. But Uhaul has been EXCELLENT!
Sam C.Make sure that all reservations are tied together if multiple are needed so everything can arrive on time at the same time. Had to pay for 2 separate delivery charges because of that.
Tim B.Keep up the good work
Raiza Z.Everything good
Zelma B.Excellent all around experience great communication
Sam C.Nayah Williams was great she had a long line no help but got us out the mgr was on the phone helping her and she was helpful and did great customer service over the phone with another customer and she was great also
AVIS B.The staff was amazing. Even though they didn't have the vehicle I reserved, they for me a vehicle that was comparable and worked well for my needs. Easy and quick return process! Gracias.
James A.Too many rug pads
Barb B.Just make sure all the trucks have a good maintenance. The first truck I had to take back. It had bad a suspension. I almost didn't make it back to the U-Hual in Bellwood.
Sandra G.Terrible, terrible service from Brunswick, Ga. pickup location. No one knew what was going on. Got box weeks late. This is not ok. And no one at pick up location knew what was going on.
allison K.Gabriela casarrubias was great I had question about my truck and she know all the answers great customer service
AVIS B.No comments
jose G.Did mobile app pick up. App wouldn't allow me to get truck when I got on site and I had to go in store. The lady I dealt with was respectful and really nice and did a great job. Upon returning the truck, the guy who came to the truck ignored my greetings despite me saying it twice. Definitely rude, and when I was being charged they $40 fee was added on despite me having confirmation to allow drop off at the time and day with no additional charge. And after showing proof of that, all the associate had to say was “they wasn't suppose to do that†and then charged me accordingly. Right wiper did not work, other then that, truck was in good shape with the exception of a odd noise front passenger side under hood.
Anthony O.Truck exterior needed to be washed. Back door on the passenger side would not open.
marquetta S.I rated this experience five stars, but not because of the location itself, or the equipment I rented. I rated it five stars because of the employee who assisted me on both pick up and return. Keith Reed was knowledgeable, respectful, and courteous. He helped hook up the trailer to my SUV because I had never done so before, and he helped unhook it when it was returned. He has great customer service. Thank you Keith for all your help
Daniel R.Great location and great employees.
Demetrius P.Customer service very good
jose G.When I showed up for my original rental, the truck wasn't there. The store was closed even though the sign said they should have been open. When the Uhaul worker finally arrived, he had no answers for me. He said to call customer service. At least the customer service lady was able to find me a similar truck with in 10 miles of where I was.
Brian M.Awful experience. We wish we would have gone with the Pods but what sold us was the free month of storage. When we tried to get our boxes delivered, first we were told that you do not deliver to this area. What?! When we called again, we were told it would be $1,000. Again, what?!? When we attempted to call back again, we kept getting hung up on and spent about 6 hours trying to get ahold of a representative. When we would get a hold of someone, the call would be disconnected. This went on all day. At some point, we were even told our boxes cannot be located. We ended up renting a truck and getting out stuff that way but wow. What an awful experience.
joshua J.Truck I rented needed some major front end maintenance, was very dangerous to drive on the highway , it had over 100.000 miles on it and the steering was loose and truck was all over the road
ANDRE B.Rental and ubox returned 4pm cst 4.26.22 Haven't received receipt yet
Bryant M.All good, and a good place to find what you need.
Eliseo R.Too Many furniture pads for one box. seems like I wasted money. You should lower price for less pads and give me the option to select this option --in my humble opinion. This is the second box to this address, and I now have 30 unused furniture pads at this address.!
christopher E.Problemas con mi tarjeta para entrar
Irmanelly S. | Online Move InManager Atavia was always super helpful go above and beyond to fix any issues I was having and was always super polite would definitely use this facility again.
Subrina C. | Overall ExperienceMake sure Gas levels are at the correct Line Make sure vehicle's maintenance is fixed for all upcoming trips
Ladarius T.Gabriela was very helpful
IGNACIO D.I couldn't believe just how friendly everyone was to me. Thank you and God bless
Jon B. | First ImpressionsThe engine blow out while I was using it
Bryant F.Return security deposits upon return of equipment, not days later. You didn't have to wait to secure the deposit, so why should I have to wait for it to be returned?
Emmeritt A.Atavia Pruitt was very resourceful and helpful, she was pleasant when we talked on the phone and also when we met in person.. Thank her for her service.
TRENDA W. | First ImpressionsBuen service.
Jose G. | First ImpressionsGreat customer service and clean environment highly recommended
Henry B. | First ImpressionsLove the U-Haul
betty m. | First ImpressionsKeith Reed was great I was welcome with a smile and felt welcome
AVIS B. | First ImpressionsConvenient clean and staff was always helpful... at this location!!
ALEXANDER P. | Overall ExperienceThe Bellwood office was great in addressing our needs regarding our move out our residence in Illinois. But where in UHaul really shined was the Lynchburg VA office, where our U-Boxes were shipped to. Their office was stellar regarding the delivery of our U-Boxes. Kaitlyn, in the office, went above and beyond coordinating the delivery of our boxes. And Jade, our lead delivery driver, did everything possible to insure that our boxes arrived safely and in within our tight schedule. We couldn't be happier with our choice regarding us using UHAUL for our cross country move.
Keith D.Thank you to Kash for all her help.
Eva p. | First ImpressionsCustomer service was excellent and very friendly. I will continue to use Uhaul when needed.
Valeria P. | Overall ExperienceNothing—great service, friendly customer service people.
JAMES E.The customer service was excellent.
RONIA B.I thought all of your driver's were wonderful. We worked with 4 women. Your Illonois operation was much better than your Florida. You phone service on all counts was horrible. Waited forever on all 3 phone numbers we used. Also on the Delivery of our UBox the poor driver was given an incorrect phone number & we could not locate her. She tried to call us. We waited all day & she finally figured the number was wrong arrived here after 8:00 pm.
wayne B.Continue training for new employees and please recognize and provide growth opportunities for employees like Kashamia. Her patience and personality with both customers and trainees is invaluable, not only to this location but Uhaul's everywhere.
TYRONE R.We rented a container to store supplies behind our store for a couple days before Christmas. We returned it empty on the 26th. But we kept getting charged. We called several times to get the charges reversed, but got charged again. Still haven't received our credits. We were happy with the rental, not happy getting charged for a container you've had back empty for a month. It's probably rented to someone else now. Not a good way to get repeat business.
Gregory B.Great service. Would recommend.
Margaret O.Not very happy with the phone answering staff in Illinois wait time up to one hour.
Ali I.I originally booked my rental from Bolingbrook, IL, but was told I had to drive to Bellwood to pick up the truck. You tell me if you have locations in both places why an employee cannot drive the truck to a convenient location for the customer to pick up. I am also told that the crime rate in Bellwood is not great, so was a little leery, but it turned out okay.
NANCY C.Outstanding customer service. Very clear explaining the process.
KENDARYL M.Great customer service overall.
Annette L.Good customer service when picking up the trailer. His friendly attitude was appreciated
Joe R.From Initial call regarding information and website help Your staff and accessability has been amazing. You could teach other compaines to be that friendly in customer service. Nothing in near future but from the number of times i called everyone was amazing and helpful. I started with a 4x8 trailer and eventually moved to a 6x12. They DID IT AND MADE MY LIFE EASIER> THANK YOU THANK YOU.
bruce F.The staff is great. I have storage there and I have rented a trailer twice. I recommend to a friend today.
SALVATORE S.Extraordinario servicio al cliente
AVIS B.This location is the best uhaul I've ever used! The staff was amazing!!!!!!!!!!!
MICHAEL S.You have failed to respond to my request submitted at time of equipment return. Obviously, customer service isn't a strong suit.
Richard J.Very nice young lady at the front desk.
BIANCA D.Give costs upfront instead of adding to them at each step of the process.
John F.The customer service sucks!!!!! I have spent thousands of dollars renting vehicles from U-haul and its a hassle everytime I want to extend my lease
MARQUEZ D.The staff has A1 customer service. That location gets rated 10 out of 10 from me.
Valeria P. | First ImpressionsThe staff at the West Maywood location are professional and accommodating. Yesterday they assisted me with signing in and out along with providing me with two swipe cards for my two storage locations. They explained how to use both cards and provided me with a hard copy of my bill. I have two storage units at this location, one of the better investments I've made this year. My units are clean, warm....there's clean restrooms and carts to use to assist me with the loading and unloading of my personal items. Thank you for being there for me West Maywood U'Haul!
STEVEN M.Waited 10 minutes and no one come out to check in the Uhaul for return. The system went down and it took me 45 to 50 minutes to return the Uhaul truck and receive a receipt.
YOLANDA P.The overall experience was fantastic!!
Clifton W. | First ImpressionsStill don’t know my results on unit I re Ted or recv my credit via email
kimberly g. | Overall ExperienceYour associate whose name is "Cash" could not have been nicer! She was very knowledgable and helpful and her courteous attention was gratefully appreciated. She is definitely an asset to your company.
ricardo l. | First ImpressionsThe staff and manager were very helpful and had kept conversation polite and funny.
will w. | First ImpressionsManager Octavia very helpful.
Ollie G. | First ImpressionsI was a given a passcode online that didn't work when I got there. I was so happy the employees was still there to help me check in to the unit with the correct information
Jacqueline S. | Online Move Inthere are the young girls and they are the best, affable, friendly and if there is a problem, unflappable.
CHRIS A. | First ImpressionsThis location is beautiful
Zandra P. | Overall ExperienceI was very pleased with the condition of the units . I was more pleased with the friendliness of the staff. They were very helpful and made the experience all that less painful for me because moving is painful. Gracias.
Patricia M. | Overall ExperienceThe manager was very helpful
james g. | First ImpressionsUsually the staff is professional and friendly. My last issue wasn't a professional experience. It was resolved but there are some training issues at this location.
Monique F. | First ImpressionsDemetrius was very helpful… he went out of his way to get a closer storage unit so when we have to unload we didn’t have to far to unload… I liked the fact I didn’t have to ask he saw there was a problem and fixed it!!!
dina w. | First ImpressionsFriendly and very helpful.
ARIEL (CATHY) H. | First ImpressionsI had no problems and that's a good thing. It seemed very warm in the climate control area but then again it was 90ﾟ outside and doors were opening and closing
Patricia M. | First ImpressionsSaida Romero provided me with excellent customer service. The other two Black ladies treated me aweful. They refused me a truck and dollies that where clearly available for rent and other services. I am Black also so this is not a racially motivated comment.
beatrice f. | Overall Experiencestaff was friendly, good deals, clean a lot of karts !
hector t. | First ImpressionsI absolutely love that the on call management is available when I have a questions and any given time of day. I really appreciate speaking to someone. Her promptness to help and kindness is appreciated.
Michelle C. | Overall ExperienceJasmin at the desk helped me out so much with my storage unit. When booking online picking the right size storage room was very difficult. I either got a smaller storage from what i originally picked or just picked wrong size. Jasmin was so nice and helped me pick a bigger storage and closer to the loading dock. She made my 1st experience with uhaul very easy and fast.
Zuly E. | Online Move InThe two ladies that helped me Shaniyah Gable & Destine Lovett we're awesome !!! They are the reason I have no hesitation recommending this UHaul in Bellwood. The ladies went above & beyond to assist me with renting a truck and a space unit . They made it so easy for me. These ladies gave excellent customer service Thank you.
Sherry S. | First ImpressionsThe woman who checked me in was very helpful and knowledgeable..also super nice
John S. | First ImpressionsManagement as staff were very kind and helpful. ¡Gracias!
Michelle C. | First ImpressionsGreat costumbre service!!!
Eduardo R. | First ImpressionsVery good service
ALFREDO S. | First ImpressionsI under estimated the size I needed for my belongings so I had to upgrade to a larger unit. The two young ladies were very helpful and made the process easy.
sylvester F. | Online Move In