The inside staff did not know how to use the equipment or how to explain it to us. However one of the guys in the garage came out and was a huge help. My wife asked the lady as the front desk could a mechanic come out and help and she said no. In the end the mechanic (as he was leaving for the day) saw us struggling and came out to help. The mechanic told the young man that he could come and ask for help. all parties where helpful but please give them better customer service and trailer training especially if they charger us to help assemble the trailer.Ronnie J.
Customer Reviews for U-Haul Moving & Storage of West Maywood
Bellwood, IL 60104
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Overall I was very satisfied with all the new changes and the customer service on picking up rental. Clean as in and out for area was. One thing need better lighting at night for returning if business pick up. GraciasSPENCER J.
Every worker there needs to work on good customer service, every one of them act like customers are such a bother. The first time I went in I just thought they were having a bad day so I let it slide, but the few other times it has been the same and different person too. I was so disappointed. Hope management can work on these and they can start making customers feel appreciated.NANCY M.
El cliente no dejó un comentario.EUGENE M.
Train your staff. Have the Trucks In Order so you do not have to go back in and them move trucks so you can leave. Have your staff pay attention when a customer returns equipment, and come outside as the sign clearly tells the customer to wait in equipment.ROBERT M.
El cliente no dejó un comentario.yvonne g. | First Impressions
El cliente no dejó un comentario.OLALEKAN E.
Train employees better insure trailers are secured to the vehicle prior to letting the renter leave the lot. The trailer came off and severely damaged the number of my new pickup truckThomas C.
Associate was helpfulMicheal M.
I am pleased with the serviceIreceived..betty D.
The truck was too small and the store refused to rent a bigger truckGeorge R.
El cliente no dejó un comentario.LYNDA B.
El cliente no dejó un comentario.GREGORY GEORGE N.
El cliente no dejó un comentario.Rebecca C.
I rented for 8 hours. I had to go pick up truck at a different location, which was fine. I was running late and called them to let them know. When my driver got there, the place couldn't find the keys for the truck. That took some time and made us later. Then we were told that the truck had to be back by 6 not 8pm. My driver asked what time they closed? 7pm. So the uhaul place was told the truck would be in by 7. That is still less hours than I requested. I wasn't present for the drop off. They were not organized at all. Sorry, wouldn't rent from them again or recommend them to anyone.TIMOTHY R.
there are the young girls and they are the best, affable, friendly and if there is a problem, unflappable.CHRIS A. | First Impressions
1. Location was posted to open at 9am on Sunday. This one did not open till near 9:30am. The natives were restless. 2. I returned my vehicle on Sunday and the employee said she sent my receipt to me via email. My bill she said was $103.60. But I still do not have that receipt. 3. But I did receive this review questionnaire. 4. Please forward me my recipt for my records. GraciasRALPH O.
El cliente no dejó un comentario.Markita R. | Overall Experience
Demetrius and his crew are always friendly polite and efficient. I have only good things to say about this location.MICHAEL V.
This location is beautifulZandra P. | Overall Experience
I was very pleased with the condition of the units . I was more pleased with the friendliness of the staff. They were very helpful and made the experience all that less painful for me because moving is painful. Gracias.Patricia M. | Overall Experience
Location was great. Uhaul central ops is a NIGHTMARE. My truck location was changed twice before my pick up, the latter of them being 45 min before I was set to pick up my truck. What's the point of taking a reservation if there is no guaranteed truck? I will be taking my business elseware going forward. It's worth the extra cost to me.Patrick N.
I had an outstanding experience with this u-haul location. Demetrius and everyone that I had contact with was both friendly and efficient. I will happily and proudly recommend this location to anyone who asks about renting a uhaul vehicleMICHAEL V.
El cliente no dejó un comentario.Earnest S.
The vehicle I used was a "26"truck, yes clean young lady freshener in the truck but the brakes need to be replaced, & the cooling lite came on I smelled it & thinking hopefully I get to return the vehicle.RAY H.
El cliente no dejó un comentario.Sabrina S. | Overall Experience
Me K was. Pleasant thank youROSA M.
A lot of steps to use the 24/7 pick up through the app. An email to the customer clearly explaining these steps would be beneficial. The staff inside the facility was excellent.Jacqueline G.
Demetrius was super with customer service and helped us to have a great experience with the van after my car got totaled the day before! Thanks Demetrius-the van rocked! Kathy and IrmaKATHY W.
The three lovely women that were working are amazing, friendly, and welcoming. They made our experience so flawless and fun!Kathleen S.
The manager was very helpfuljames g. | First Impressions
El cliente no dejó un comentario.Brian F.
Usually the staff is professional and friendly. My last issue wasn't a professional experience. It was resolved but there are some training issues at this location.Monique F. | First Impressions
El cliente no dejó un comentario.Dunmerril B.
Demetrius was very helpful… he went out of his way to get a closer storage unit so when we have to unload we didn’t have to far to unload… I liked the fact I didn’t have to ask he saw there was a problem and fixed it!!!dina w. | First Impressions
Best service I've had at a U-Haul in forever definitely coming backJOSE O.
It's was a great ðŸ‘MUHAMMAD M.
Friendly and very helpful.CATHY H. | First Impressions
The lady was extremely professional. The place was great. The truck was dirty but not a big dealMichael T.
Very quick service and the employees were very courteous and helpful.Markita R.
Very poor customer service! I made a reservation for Sunday. Called on Wednesday to change the reservation for Saturday instead. They said that I was good to go for Saturday. Got to the location, and nobody changed the reservation to Saturday like requested. I had to wait almost 2 hours for an available truck which set me back in my moving schedule. Had a late start to move. I returned the truck Monday at noon to avoid getting charged an additional day. I was told that I was good to go and I will receive my receipt via email. I didn't get the receipt. The next day my debit card got charged an additional $27.27 for NO REASON. My account is in the hold because of this erroneous charge. At this point I'm very livid. I was charged an additional day because the employee didn't close out my contract. I was on hold for 52 minutes over the phone so I went in person. The employee had to call the manager to get my refund. My account is still in the hole because I have to wait an additional 3 to 5 business days to get my money back. I will not recommend this location to anyone. They will not be getting any more of my business and money. Ever.YOLANDA T.
El cliente no dejó un comentario.Hector M.
I went to pick up the truck yesterday morning and was told I had no truck reserved. The girl at the desk seemed annoyed with me and didn't want to help me figure out what happened to my reservation. A few minutes later 2 other employees came inside and helped figure out the situation. I did in fact have a truck reserved. When I dropped off the truck later in the afternoon, the same girl (who was annoyed with me) was there at the desk alone and there were no customers. I walked in with my daughter and asked her twice to please come outside and review the truck with me to make sure everything was in order and she said it wasn't necessary because she checks them all before she leaves. I told her I gased up the truck and wanted her to check and again she said it wasn't necessary because she would check it later. Later in the evening I received another credit card charge and when I called customer service they said it was because I didn't put gas. And I explained that I did, now I have an open dispute to figure out what happened and why I was charged. I would not go back to this location. I had a horrible experience.Jessica L.
It would be nice to clean the part where the next person has to put they're furniture.mary C.
Have the dolly's and furniture pads in the truck and ready to go, or at least help load them up.Ronald W.
The location and the front desk person was nice and helpful.CINDY H.
I did a reservation for a 15' truck and they didn't have it I have to do the whole paper work for rent 10' truck which I didn't like because it made my moving a bad experienceJonny B.
El cliente no dejó un comentario.Samuel G. | Overall Experience
El cliente no dejó un comentario.Ronald H.
I had no problems and that's a good thing. It seemed very warm in the climate control area but then again it was 90ﾟ outside and doors were opening and closingPatricia M. | First Impressions
El cliente no dejó un comentario.Shannon V. | First Impressions
Although the vehicle seemed solid, at first I wasn't as confident because of its apparent age.Micheal M.
Saida Romero provided me with excellent customer service. The other two Black ladies treated me aweful. They refused me a truck and dollies that where clearly available for rent and other services. I am Black also so this is not a racially motivated comment.beatrice f. | Overall Experience
El cliente no dejó un comentario.Sabrina S. | First Impressions
El cliente no dejó un comentario.Dshaun B.
I was not told prior that I would be at that location.Alyssa S.
El cliente no dejó un comentario.MS WILLIE B. | First Impressions
Fix the location directions on Google maps. They're incorrect. Also if you've purchased a dolly or pass, the employees should know and give them to you in the store.Bradley P.
El cliente no dejó un comentario.MAURICE H.
El cliente no dejó un comentario.Robert J.
More clear guidance where to park the truck. They just said to leave it anywhere.Luc R.
The check engine light came on 10 minutes into my rental and stayed on the entire time.SYLVIA VICTORIA M.
Time spent on the phone on hold, no matter what time of day was ridiculous. Had to make at least 8 phone calls (over 6 hours worth of on hold, disconnections, transfers to incorrect state numbers) to get the boxes delivered to the new address which was 6 miles from the old one. The only way we were able to get the boxes delivered to the new address was to have the online employee email the Traffic Control managers. That person was able to find and set up the delivery in 5 minutes.....We were on the phone with MANY others for over 6 hours to no avail. We were told to either haul it ourselves or empty into a truck we could rent (sounds a little like bait and switch). We will NOT be using UHAUL again and will be telling others of our experience.Adam H.
The customer service I received from Shaniyah Gable & Destine Lovett Was the best. These ladies get a â€œHigh Fiveâ€ from me.Sherry S.
easy only check inEA B.
El cliente no dejó un comentario.ROBERTO C.
I think saida the manager and her crew Is doing a terrific job I've been to many many U-Haul and this is the cleanest and most friendly and The trucks you could eat off the floor they're very clean that's on usualGREG L.
staff was friendly, good deals, clean a lot of karts !hector t. | First Impressions
I absolutely love that the on call management is available when I have a questions and any given time of day. I really appreciate speaking to someone. Her promptness to help and kindness is appreciated.Michelle C. | Overall Experience
The person that checked me out was rather uninterested in assisting me with my reservation/needs.Joseph Y.
El cliente no dejó un comentario.Gina M.
El cliente no dejó un comentario.GARYN R.
El cliente no dejó un comentario.Waleska R.
I love themtyrone D.
El cliente no dejó un comentario.Lisa T. | First Impressions
Sales representative was great they just need more staff working in the early morning hours I wanted almost 30mins to get checked in and I checked in online. They young man was great and was moving fast. They also need one person to go and pulled the vehicle up for the customer and not the same sales representative that checks you in.Sabrina M.
We thank you for accommodating us to have the truck longer than previously requested! Only issue was the lock for the back of the truck was inoperable.LOUIS H.
El cliente no dejó un comentario.Jazmin V.
El cliente no dejó un comentario.ASHLEY B. | First Impressions
El cliente no dejó un comentario.CHERYL D.
Nothing really, those employees did a great job all around, please share your profits by giving them a raise.David F.
Jasmin at the desk helped me out so much with my storage unit. When booking online picking the right size storage room was very difficult. I either got a smaller storage from what i originally picked or just picked wrong size. Jasmin was so nice and helped me pick a bigger storage and closer to the loading dock. She made my 1st experience with uhaul very easy and fast.Zuly E. | Online Move In
Very helpful staff!Michael A.
Kept me waiting and had fuel up the van because it wasn't fueled up it was on empty but they handle everything wellJuan S.
El cliente no dejó un comentario.AUSTIN C.
El cliente no dejó un comentario.PIOTR L.
El cliente no dejó un comentario.BOB D.
Super nice people.. very professional.MARK C.
El cliente no dejó un comentario.Raymond J.
El cliente no dejó un comentario.SUSAN M.
El cliente no dejó un comentario.stacy M.
The two ladies that helped me Shaniyah Gable & Destine Lovett we're awesome !!! They are the reason I have no hesitation recommending this UHaul in Bellwood. The ladies went above & beyond to assist me with renting a truck and a space unit . They made it so easy for me. These ladies gave excellent customer service Thank you.Sherry S. | First Impressions
El cliente no dejó un comentario.HOWARD M.
El cliente no dejó un comentario.Michaela C.
The woman who checked me in was very helpful and knowledgeable..also super niceJohn S. | First Impressions
This place is top notch! They have tons of available equipment, great hours and friendly staff. Equipment was there as reserved. Absolutely no issues. We will rent her again!Robert G.
Ladies that work there have 2â€ nails can't properly tighten trailer to hitch left it half tightened and said â€œ it won't fall off â€œ. I took over and attached trailer properlyJohn S.
El cliente no dejó un comentario.NORMA P.
Great staff, swift process, great store!Brian G.
I had a horrible experience with this location. Long story short they are unprofessional (one of the employees was extremely rude, not knowledgeable and had the audacity to tell me to â€œget off of her phoneâ€ before hanging up on me not once, not twice but 3 times! Sent me to a location in Elmhurst and told me to go into the building to see a rep when there is not even a building at the address. It's a closed down barber shop! The entire process was horrible! The truck I finally got was dirty and almost on empty. I was told they don't clean the trucks or fill them up but yet when I returned it I was hit with a $25 cleaning fee! I can't WAIT to call corporate tomorrow!Camesia P.
Staff were very pleasant and helpful, offering useful insights about the rental/moving process.BASIL S.
El cliente no dejó un comentario.Erica P. | First Impressions
Management as staff were very kind and helpful. ¡Gracias!Michelle C. | First Impressions
El cliente no dejó un comentario.THOMAS STANLEY C.
I didn't notice it when I picked up the trailer but the tires were completely dry rotted. Once we loaded everything I noticed 1 tire had a bulge so I took it to get changed and found that they were both in very bad shape. This could have resulted in a bad outcome but fortunately we caught this in time, but the rental ended up costing me an extra 200 I wasn't expecting to pay, and shouldn't have paid for.ANTONIO L.
Keep equipment clean and good shape.Gregory W.
Great costumbre service!!!Eduardo R. | First Impressions
There were no furniture pads available at the location, even though we rented them with the truck when we booked online. We had to go to another location to get what we needed, which was fine but added a little stress to our moving day.Bradley C.
Everything went smoothly. The only negative was I had to wait 15 minutes in the store alone before the young lady was able to assist me. Need more hires? Otherwise, the experience was great.PIERRE W.
Extraordinario servicio al clienteAVIS B.
1. I would like the website to be easier to naviagte. When searching for a truck or trailer I found that to change a zip code or device type you need to start the search over. 2. I would like to have it more known that to check in a trailer after hours you need to do that on-site using your mobile device with the location turned on using your app or going to the web page. I did not know this until one of your phone reps told me that after I spent 70 minutes on the phone to check the trailer on after hours because my earlier attempts failed because I was never informed of the procedure. Checking in the trailer after hours was very frustrating . 3. If anyone would like to call me to discuss my frustrations with the web page and check in procedures they may. Bob at 708-819-9180Robert S.
Very good serviceALFREDO S. | First Impressions
Nothing......online reservation was easy, and the equipment was clean and ready to goMichael F.
El cliente no dejó un comentario.RAMON M.
The young lady who was the general manager on Saturday morning was awesome. So nice and friendly. Because of her I want to change this to my new location for any of my uhaul needs.Brittnie P.
I under estimated the size I needed for my belongings so I had to upgrade to a larger unit. The two young ladies were very helpful and made the process easy.Monique F. | Online Move In
El cliente no dejó un comentario.LAQUANA S.
El cliente no dejó un comentario.Thomas W. | First Impressions
El cliente no dejó un comentario.Sam S. | First Impressions
El cliente no dejó un comentario.Rolandra M. | Online Move In
Saida Romero was great very friendly great customer serviceAVIS B.
El cliente no dejó un comentario.shanavia w. | First Impressions
Please have consistency between the agreement and the application of it. I arrived at the location with an agreement already completed through the phone with Uhaul (probably corporate office), but was told that what I had rented was not possible at that location (a round trip - where I would be traveling to another state and back). The person at the counter was not able to allow me to rent the moving truck, and it was only after speaking with the manager that I was able to rent the truck, though the agreement had to be re-done completely. This took well over an hour and would have caused great hardship, if it had not gone through. I do have to praise the manager, who resolved the situation quickly and helped out a great deal.PETRU B.
what a great place well done...very accommodating staffVINCENT B.
Stay open a little laterShonia M.
El cliente no dejó un comentario.cindy B.
El cliente no dejó un comentario.Sabrina S. | First Impressions
I can't think of anything that could improve the process. Thank you very much for outstanding serviceBORHAN K.
El cliente no dejó un comentario.ADRIANA L.
Great customer service!THOMAS J.
El cliente no dejó un comentario.SAREENA G. | First Impressions
Great service. Web check-in saved lots of time in the store. Will choose this location again.David T.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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