Customer Reviews for U-Haul Moving & Storage of West Irondequoit

1,199 comentarios

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot)

(585) 785-3345

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH T.  |  First Impressions 
Clasificación:
5.0

That uhal sounded like it was BROKEN. I didn't not feel safe driving it… also they left a dolly and moving blanket in there, that I didn't pay for. Im too much of a dumb drunk to check if they charged me extra for that. The engine was SCREAMING when i accelerated i would rather drive my own broke down shit box car if i knew i was going to kill myself or someone else when i get on the highway. Either way 5 stars I would recommend to a friend thank you so much! 

John M. 
Clasificación:
4.0

Don't Mistake Same Last Names When First Names Are Different.My Reservation paid For Online Was Given To Another Customer I had to pay doubly for moving day

Ysha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B J. 
Clasificación:
5.0

Customer service was awesome !!!!

Tracey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas S. 
Clasificación:
4.0

I suggest to make sure the truck is looked over with the customer before they leave.

Latasha H. 
Clasificación:
1.0

Terrible customer service 👎🏽👎🏽👎🏽👎🏽👎🏽

Alicia R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Juanita R. 
Clasificación:
4.0

The bathrooms were in bad shape: the women's bathroom was out of order, and the men's bathroom was pretty filthy. There was urine on the toilet bowl rim and on the seat when it was lowered. C'mon gents! There was toilet paper, use it!

Alexandra D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally K. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDISON G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren B. 
Clasificación:
3.0

It took over 20 minutes to pick up the van. There seemed to be an issue with the computer and even though I had signed up online and they had all of my information and credit card, it still took over 20 minutes. The other was a safety issue as the left-hand rear turn signal was not functioning. The trucks need to be inspected before they are sent out.

John F. 
Clasificación:
5.0

Everyone was very helpful and the price of the Motorcycle trailer I rented was GREAT!...

Samuel C. 
Clasificación:
4.0

The van was not swept out from the last person who used it. Thee was dog food all over inside the van. The manager when I picked up was great! The young woman with whom I dropped of with was very rude when I tied to explain the dog food issue.

dan R. 
Clasificación:
3.0

I would have stayed but it was ridiculous to keep going up on your prices

manuel h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Milica B. 
Clasificación:
2.0

El cliente no dejó un comentario.

patricia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

Very fast service!! We were in and out for both pick-up and drop-off.

randal E. 
Clasificación:
5.0

This location was excellent. The young man who assisted me was very accommodating.

Tamiya B. 
Clasificación:
5.0

I was charged around $50 for gas even though I filled it back, & returned it, to where the gauge was when I first took it. This was not my first time renting a UHaul truck - so, I know better than to return a rental without having filed it to where it was when I picked it up. I'm very disappointed with whoever attempted to scam me out of my hard-earned money. In the future, if I ever have a need for a rental truck, I will think twice about going through UHaul. And, I will NEVER rent from the location I rented from today.

Eloy Q. 
Clasificación:
5.0

Nothing keep up the good work

DELORIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAKEDASHANTE W. 
Clasificación:
5.0

Exceptional service. Jazz is very personable, warm and welcoming.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIDIYA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine Y. 
Clasificación:
5.0

The person that worked with me at the store was extremely helpful and efficient, got me on my way quickly. I would highly recommend this location to anyone asking.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NURIN S. 
Clasificación:
5.0

Vehicle ran nice, low mileage at a fair price

Jeffrey D. 
Clasificación:
4.0

The pickup truck I rented was pretty beat up on the outside with the backside of the passenger mirror missing. Aside from that, still got the job done.

Phillip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley C. 
Clasificación:
1.0

Customer service from M. Cortez @ the 1106 East Ridge location was terrible. He definitely could benefit from understanding that customer service is the only way to keep businesses open and referrals to frequent these establishments. The representatives at the other East Ridge location where I had to retrieve the appliance dolly that I reserved, which wasn't available at the original location were extremely polite and helpful. I plan to call the 800# on 4/25/22, as the wait time today was too excessive +(35) minutes.

Terrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antionette M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben K. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas G. 
Clasificación:
3.0

Check in to storage unit was hurried even though I was the only customer there. As a first time storage unit renter the attendant seemed to rush through the directions and a bit miffed when I ask for clarification. Also- the recommended size of a 10X10 storage bin for a 15' truck was not accurate. I suspect many of my boxes, and furniture will be crushed when I go to retrieve it. It should have been the 10 X 15 size!! Not the fault of the movers. They did the best they could.

Lynn W. 
Clasificación:
5.0

Friendly staff.

steven K. 
Clasificación:
5.0

Jazz is exceptional and her customer service skills are superior. As always, she makes the process quick, easy and stress-free. Will definitely use this location again in the very near future.

Stephen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saleh I. 
Clasificación:
5.0

El cliente no dejó un comentario.

buck W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith B. 
Clasificación:
5.0

The entire staff was awesome and very friendly.

Ronnie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA V. J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marshall W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

The staff were very kind. The facility was very clean. No problems at all. I would definitely recommend to friends and family.

Denise B.  |  Overall Experience 
Clasificación:
5.0

The gentleman who handled my order was outstanding. He was professional, courteous, informative, and understanding when I had to postpone pick up of the vehicles due to complications with my help. He did not try to sell more than I needed. I hope that this message is shared with the manager of the location on East Ridge Rd. Irondequoit, NY. so he is informed about the wonderful customer service the staff provide.

FREDERICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamari O.  |  Overall Experience 
Clasificación:
1.0

Manager attitude was all off for 9am. Was NOT the truck i reserved. Did NOT do a walk around.

Larrice R. 
Clasificación:
1.0

I had reserved a truck and utility dolly an entire month in advance of my move on March 13th. I received no contact/email/text regarding the need to upload my license prior to picking up the truck and equipment which I then had to do then and there eating into my reservation time. Then as I'm trying to fiddle around with my phone to upload my license, the representative informs me that there is no utility dolly available. I was never contacted regarding this and I was offered an appliance dolly instead. If I wanted or needed an appliance dolly I would have reserved one. I needed a utility dolly for non-appliance items. The representative explained that other individuals moving may ultimately keep them, and are charged accordingly, or that people take them back to the other Uhaul location further down the road. My reservation was for first thing in the morning on a Sunday, meaning 9AM, so at or around closing time of the prior day, employees but more specifically MANAGEMENT, should have confirmed that the location was adequately stocked with the equipment customers had reserved for the following day. If the equipment was not available then appropriate measures should have been taken to coordinate with other locations to ensure a smooth operation the following day OR at the very least inform the customer in advance. I was then told that I would have to personally go to another location, which was in the opposite direction I needed to go for my move, explain to the employees there what my situation is, and use a dolly from there. This was incredibly inconvenient and ate away further at my four hour reservation time. I also had to return the dolly to this location, but drop off the truck at the 1106 E. Ridge Rd address causing unnecessary additional mileage. I will never use this location again and will likely hire a professional moving company in the future. People take the time to plan their moves, which is already an incredibly stressful time, and to add undue stress by way of poor planning, poor communication, and poor service...well, there's just no excuse. At all.

Adele K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tia D. 
Clasificación:
3.0

Customer service was fair. No one met us for the return. Trailer was not clean on pickup and the trailer did not have a tongue jack. Very difficult to hook up and disconnect. Suspension for trailer was not level and should be checked for issues.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olyvia J J. 
Clasificación:
3.0

Have the store employees be a little more responsive to customers…for example, put down the cell phone and get up to greet customers walking it, when they see customers unhooking trailers approach them and inquire as to how the rental went. In other words, take an active interest in your customers and represent your business.

Stephen H. 
Clasificación:
5.0

Equipment was in very good shape The Rental agent at this location was having a very busy day. However he was able to deal with the busy times and was extremely professional and helpful.

Glenn G. 
Clasificación:
5.0

Jazz, the representative was very helpful and knowledgable. She made the experience delightful

DANIEL BRUCE P. 
Clasificación:
2.0

Before leaving with the Uhaul, my significant other and I brought it to the workers attention that the Uhaul had not previously been filled to the half tank. She told us it was all good and to fill it to that same point upon return. When bringing the Uhaul back she would not give us an idea of how much we would be charged, rather than fight we left and waited. This is when they tried to charge us for not returning the Uhaul with a half gallon. LUCKILY we took a picture of the fuel level before we left with a date and time stamp. Otherwise we would have been forced to pay even more for gas even though we already filled it to the same level we received it at!

Allison F. 
Clasificación:
5.0

Please make sure the truck is clean before renting out to someone else

Sebonya B. 
Clasificación:
5.0

The customer service representative Malik Cortez was extremely professional courtesy and kind great personality answering all my questions with customer satisfaction with the highest level of priority as his goal.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebonya B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene M.  |  Overall Experience 
Clasificación:
4.0

Having only one elevator and it being small was the only downside

jason o.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

It was very easy to reserve a rental van on the phone. Upon arrival to pick up the van, the staff was knowledgeable and efficient. The van was as clean as could be, despite the snowy weather. The return of the van went smoothly, quickly and easily. We will use this location of U-Haul for future needs.

Howard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha H.  |  Overall Experience 
Clasificación:
1.0

Storage unit was repeatedly filled with animal feces. Ruined all my stuff. Closed it months ago and they called me asking why I hadn't paid. Hundreds of dollars worth of stuff that I didn't even want to touch because it was destroyed.

Hannah L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Poulami D. 
Clasificación:
5.0

Excellent service, Nice truck and very smooth and comfortable

Marco B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry B. 
Clasificación:
3.0

The staff was nice enough, but the rear door was bent/blocked from closing all the way. Made the ride chilly, loud and fairly certain exhaust was leaking in while driving. I'm not sure if the vehicle was checked in or not from the previous renter, there was snow and water in the back as well as a McDonalds wrapper when I was given the key. The inside of the van smelled of cigarettes; either the renters smoked or their belongings reeked of it. The rental was okay, did what we needed to, but it's really wasn't a great experience this time. Kinda thought it might happen from this location in the city.

Adam H. 
Clasificación:
1.0

The vehicle was disgusting, it smelled like weed. It was the only one in parking lot buried in snow it was not cleaned at all with COVID this is unacceptable it's had over 100,000 miles on it. The truck barely moved was low on gas and should have never been given to a customer like this I took pictures and I am sharing my uhaul experience on YouTube and calling corporate offices.

Melissa L. 
Clasificación:
2.0

Office was locked when I arrived at 4:15pm for pick up. Snow and ice covered truck. Low tire pressure. Rep constantly on a personal call. Also concerned he took pics of my license with his personal cell phone - I hope those are deleted.

James C. 
Clasificación:
5.0

The guy working the office was so helpful and nice! It was honestly the best experience I've had with a storage place!

Skye O.  |  Online Move In 
Clasificación:
3.0

The light on the hall where my unit is will go off if I'm in my storage organizing which in turn makes the storage and hall very dark and scary. The light won't trigger on unless I walk to the end of the hall. This is the only disappointment with the rents unit/services.

Rachel L.  |  First Impressions 
Clasificación:
5.0

The Reps are always kind and respectful I love all of them

Akisha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deeanne N. 
Clasificación:
3.0

Moved out and was charged for months after that because they never checked online

Kyasia D.  |  Overall Experience 
Clasificación:
5.0

It was great: easy to access, clean vehicle, accurate quote, friendly and helpful staff.

Lauren E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan T. 
Clasificación:
5.0

Bueno

Christian M. 
Clasificación:
5.0

Great staff. Spotless! Great location! Good pricing!

Melody J. A.  |  Overall Experience 
Clasificación:
5.0

These folks are amazing! I had a landlord change my move-in date last minute and needed to find a storage unit and move my stuff in within hours. They found me a space, anticipated my every need and took care of each one. The convenient hours, accessibility, security system, loading dock, use of rolling flat carts made moving in and out a breeze! Every staff member I worked with here was friendly efficient, professional and knowledgeable and set my mind at ease. I enthusiastically recommend this West Irondequoit U-Haul storage facility. My experience renting a space here was truly awesome!

Mary C E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia C.  |  Overall Experience 
Clasificación:
3.0

Gas needle near Empty..When ask about it.. Cashier said not his problem.. It's up to me to put back the gas in where the needle is when I received the truck.. Cashier definitely needs training in dealing more professional Customer Service.. Definitely had that I don't care attitude.

Geraldine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis R. 
Clasificación:
5.0

N/C

Terell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesario I. 
Clasificación:
5.0

Although I had An amazing experience I think that utilizing QR code for check out would be so much easier than finding an attendant.

JESSICAD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robin R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
3.0

Excellent customer service, but the truck was dirty inside littered with remnants of cigarettes and reeked of smoke.

Kristian V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio J.  |  First Impressions 
Clasificación:
2.0

I’m waiting for some one to contact me i empty my storages due to roaches i have pictures and want some of my money back

Lisa B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Jazz is an amazing customer service specialist.

JESSICAD W.  |  First Impressions 
Clasificación:
5.0

My experience was excellent. I wouldn't change a thing. Excellent customer service .

Vanessa J. 
Clasificación:
5.0

Very polite however he did not go over the van to point out things, Learned as I drove

Elizabeth C. 
Clasificación:
5.0

Very easy check in and check out.

Virginia L. 
Clasificación:
5.0

The gentleman. That took care of us was very respectful and friendly

Maria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonicque M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Missy M. 
Clasificación:
1.0

The process for picking up my van took over an hour. You moved my location without notifying me and then the 24/7 pickup didn't work, the people inside the location couldn't help me so I had to spend a half hour on the phone. Ridiculous.

Lisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
4.0

The man I checked in with was lazy and very vague. No real explanation as to where the truck I was supposed to get was. He said it was out there and then I said there were LOTS of trucks out there. The truck had a sign over the window. I thought it would be prepared!!!!! Yo

Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara J. 
Clasificación:
5.0

The best staff and service from this storage in West IRONDEQUOIT where Jazz is the manger. They are essential to me!

Michelle N.  |  Overall Experience 
Clasificación:
5.0

The two staff members that were working that day, Malik Cortez and a young woman whose name I didn't get, were extremely helpful and friendly. Definitely an asset to the company and should be recognized. Gracias.

C S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela j.  |  Overall Experience 
Clasificación:
5.0

I don't have any complaints the manager took care of all my needs place was well lit secure and a very good place to have storage

PAUL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

juliet p.  |  Overall Experience 
Clasificación:
5.0

An employee actually came out and helped me load an item into my car when I cleared out my container. Way above and beyond helpful. I was so grateful. The woman that works there is awesome. I highly recommend that facility. They care about the customers!

Alexis H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Great experience

jamil t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laShondra h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josedelacruz G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gus G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

getyam r.  |  Overall Experience 
Clasificación:
5.0

Should be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.

Rachel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brooks w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C.  |  First Impressions 
Clasificación:
4.0

The facility is great and able to be accessed easily. the first unit had a strange post inconveniently dissecting the space making it not good for large furniture. we discovered this only when we got there fully ready to unload. For this spaces that is not discounted, customers should be shown it first. we were easily given another space without this issue when we asked for it.

Jocelyn A.  |  Overall Experience 
Clasificación:
1.0

I was booked for a storage and when I got there I was told there wasn't any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.

TONY E D.  |  First Impressions 
Clasificación:
5.0

All went well with my unit. I felt safe at all times. Staff was always helpful!

Yahaira V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josedelacruz G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pat Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZERURIAHMAE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aquilla Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shannte m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca E.  |  Online Move In 
Clasificación:
1.0

Should not have been charged a whole month for 2 days during holiday weekend now cant move out supervisor was supposed to call never did

MEGAN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rohan e.  |  Overall Experience 
Clasificación:
4.0

No

Elaine B.  |  Overall Experience 
Clasificación:
4.0

It was bit frustrating that I was charged a $15 late fee for being one day late on a storage rental payment. I lost the debit card that was on file and I forgot to update it before the auto debit attempt. There should be a bit of a grace period for late rent payments (or for the first past due payment).

Christine A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

philip w.  |  First Impressions 
Clasificación:
3.0

Pricing is a barrier.

Megan H.  |  Overall Experience 
Clasificación:
5.0

It's just a bit expensive though

Karen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aquilla Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee M.  |  Overall Experience 
Clasificación:
5.0

If I needstorage,again, you are the company that I would use. GREAT services!!!

DERRICK C.  |  Overall Experience 
Clasificación:
5.0

Jazz is the best. Thanks for your service.

ANDREA V. J.  |  First Impressions 
Clasificación:
5.0

Jazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for moving

Maria R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Israel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David Q.  |  First Impressions 
Clasificación:
1.0

man working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn't get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn't anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked "hey are you okay, why are you acting like this are you having a bad day" and his response was " WOULD YOU WANT TO BE WORKING AT UHAUL??" if you don't want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don't, clearly it's not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he's claiming i didn't while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he's calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don't flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You're a million dollar corporation this is ridiculous.

Shannon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Delia C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha B.  |  Online Move In 
Clasificación:
4.0

none

Gerald P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PEDROM JR C.  |  First Impressions 
Clasificación:
4.0

Convient and very secure from my experience

Robert M.  |  First Impressions 
Clasificación:
4.0

A little pricey but worth it

Edward P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cierra G.  |  Online Move In 
Clasificación:
5.0

Very pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.

Richard C.  |  Overall Experience 
Clasificación:
4.0

It's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.

Richard J H.  |  Overall Experience 
Clasificación:
5.0

This is my favorite U- haul location in Rochester.

Michelle N.  |  Overall Experience 
Clasificación:
5.0

I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc

MARIA R.  |  Online Move In 
Clasificación:
5.0

It was reassuring.....

Leroy P.  |  Overall Experience 
Clasificación:
5.0

ND

Bobbie S.  |  Online Move In 
Clasificación:
5.0

Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!

urslea k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leroy P.  |  First Impressions 
Clasificación:
4.0

Too expensive.

greg a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominique P.  |  Overall Experience 
Clasificación:
5.0

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Danielle K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole A.  |  First Impressions 
Clasificación:
4.0

A good experience and choice.

Clarence A.  |  Overall Experience 
Clasificación:
5.0

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

LAURA C.  |  Overall Experience 
Clasificación:
5.0

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Michael D.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Gracias

ALICIA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyquan P.  |  Online Move In 
Clasificación:
5.0

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  First Impressions 
Clasificación:
5.0

I want to Thank you for ur wonderful service,

nilda V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth a.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yahya O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisandra M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

jasmine r.  |  Overall Experience 
Clasificación:
5.0

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

timothy w.  |  Overall Experience 
Clasificación:
5.0

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yadelis l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

Very secure and my valuables are in perfect shape!

Latoya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. ¡Gracias!

Melody F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

virginia g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  Overall Experience 
Clasificación:
5.0

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

thomas s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Joaquin S.  |  Overall Experience 
Clasificación: