U-Haul Moving & Storage of West Irondequoit

861 comentarios

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot)

(585) 785-3345

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Give the person who helped me a promotion or raise or both, he went to infinity and beyond

Xavier W. 
Clasificación:
4.0

Too expensive.

greg a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R.  |  Overall Experience 
Clasificación:
5.0

Nice van; easy rental

David D. 
Clasificación:
5.0

Very good customer service and the online reservation is a very good service. It is so easy to maneuver through the steps.

Mericathryn D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Outstanding experience. Friendly professional. Convenient. I would highly recommend this location!

Kyra M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira O. 
Clasificación:
3.0

When I dropped off, the sign said to wait in my equipment. After a few minutes, I called the store & was asked to leave my keys in the dropbox. This was fine, but conflicted with the sign & wasted time.

Beth B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominique P.  |  Overall Experience 
Clasificación:
4.0

The young man who checked us in, I am so sorry to say, has apparently not bathed in a while. His body odor, and greasy unwashed unkempt hair is a deterrent to me renting from this location in the future. As you can see from my account I am an avid Uhaul user. The young woman who helped us get our cargo van rental, was the best asset your company could have. Unlike the young man who checked us in upon returning, she was professional, courteous, and bubbly. She needs to be commended for her helpful performance and great attitude!

Kory R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH K. 
Clasificación:
5.0

My first time visiting this facility. The service was above and beyond.

Efrain F. 
Clasificación:
5.0

Everything was great. Very nice and efficient staff. Equipment was good

Michael V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diana R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saleh I. 
Clasificación:
5.0

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Danielle K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDAADRINNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole A.  |  First Impressions 
Clasificación:
3.0

Thanks

Kevin L. 
Clasificación:
4.0

A good experience and choice.

Clarence A.  |  Overall Experience 
Clasificación:
5.0

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

LAURA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

Very helpful staff, efficient, clean

Dwight M. 
Clasificación:
3.0

Driver seat had stains, oil change indicator light was on. Upon return I waited 10:00 minutes for some one to come out and complete my reservation per the sign clearly posted in return bay. When I went inside to the counter and mentioned I waited for some one to come outside. I got an excuse that they were busy. "They" were Just sitting behind the counter, Did'nt look to busy to me.

Kenneth G. 
Clasificación:
5.0

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Michael D.  |  Overall Experience 
Clasificación:
3.0

The receipt was not provided upon return of the truck, the attendant told me I had to wait for it to be emailed. When I got it via email I did not understand the terms, I was surprised to see that some mileage was included,And there were other charges that I did not understand. I would have preferred to have a conversation about the receipt when I returned the truck during open business hours.

Brenda R. 
Clasificación:
5.0

Nothing!! This was quick, easy, friendly and nothing needed to improve. I'd go here again and again.

Philip G. 
Clasificación:
5.0

Nothing to improve. Keep up the good work.

Luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
5.0

Originally went to a differ uhaul on E Ridge Rd (which was very busy) and then sent down to this location. Customer Service Rep was very friendly and had me out of there in 5 minutes.

David W. 
Clasificación:
5.0

Every thing goes well from start to end and convenient price too. Thanks for being helpful.

Letekidan F. 
Clasificación:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Gracias

ALICIA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyquan P.  |  Online Move In 
Clasificación:
5.0

Renting was easy and efficient. This may change my decision to buy a trailer, and continue to rent when needed. I had a good experience, and would not hesitate to do it again.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne R. 
Clasificación:
5.0

Always pleasant service

Michelle N. 
Clasificación:
5.0

Jazz and James have this location on lock! All aspects of service and presentation are 5 star! I have yet to find a single facility that is better in this whole city.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peterson G. 
Clasificación:
5.0

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  First Impressions 
Clasificación:
5.0

This location was excellent; however reservation was made at location in Webster NY, this was changed to location at 1875 E Ridge Road without notification. When I went to pick up the truck, they had apparently accidentally rented it to someone else. I have had issues with that location before. Luckily, U-Haul located a truck at 1106 E Ridge Road and they were wonderful.

Gifford L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTC JR W. 
Clasificación:
5.0

if you need to move quick make sure you get people to help, i had 5 guys help, and it was quick, and even got it done before 6 hours.

Antonio C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ebony J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H. 
Clasificación:
5.0

Very professional

lachelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilda C. 
Clasificación:
1.0

I have been to this location twice and the customer service is terrible. I'm fairly certain it was the same representative both times. Hopefully, this is just the reflection of an individual and not the company. I will not return to this location the next time I need rental services. I'd rather drive farther and try alternative location.

Keri C. 
Clasificación:
5.0

Fast and professional service at this location.

Cynthia M. 
Clasificación:
5.0

N/C

Sadou O. 
Clasificación:
5.0

I really wish the truck had had automatic windows, it would have made life more pleasant, but I'm honestly not sure if any of the trucks come equipped with that?

Allison C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZOF J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

I want to Thank you for ur wonderful service,

nilda V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nitze R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salvatore N. 
Clasificación:
5.0

Nothing thank you

Juan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanne J. 
Clasificación:
5.0

Extraordinario servicio al cliente

Joseph C. 
Clasificación:
3.0

Not enough people working. Only one attendant there so you had to wait.

Charles T. 
Clasificación:
5.0

The people that work there are friendly and professional. They answered all of my questions. Thanks for a great experience.

marybeth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlinda C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ceeasia J. 
Clasificación:
2.0

I ordered a 26' truck, got a 20' truck. They said that location does not even have 26' trucks.

Ray B. 
Clasificación:
4.0

It took longer to get the trailer connected to my vehicle that it should because of how the trailer was stored. Also this was the third location that I had to go to because the trailer I reserved was not available at the previous locations which was very frustrating.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth a.  |  Overall Experience 
Clasificación:
1.0

Don't reserve trucks you don't have - I had movers scheduled and paid for through your site and your help merely offered me a new Day and time - - Not acceptable! Don't make me wait in line over 30 minutes Don't give me a truck that has mal-aligned wheels Don't leave empty beer cans under the seats! Clean the trucks so I don't catch COVID Answer your phone ( on hold over 45 minutes waiting before I hung up Answer chat on the website (waited 28 minutes for response Then she ended the chat when I told her the situation was unacceptable! Hmmm - anything else?

Derek B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arleen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
4.0

We had to jump the truck it didn't want to turn on

Darnell R. 
Clasificación:
5.0

I was informed that I would have a copy of my receipt emailed to me. I never recieved it.

Maria T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
4.0

Trailer had bad extension cable for lights. Had I not checked before I left, I wouldn't have had any. Original reservation was at U-Haul 1875 E Ridge Rd. Got there and they said they didn't have the trailer I needed (said on-line I'd get $50 if the trailer I reserved wasn't there??). Spent 1/2 hr I didn't have while they switched the reservation to 1106 E Ridge Rd.

Steven B. 
Clasificación:
5.0

Friendly and efficient location. Truck was running well, brakes, acceleration, etc. AC was strong. The person that served me at the location was friendly and worked at a good pace even though he was the only person there. Would definitely rent here again. Only downside, no furniture blankets to rent, but that's always possible.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

The employees were nice, and the check in/ return process was better than I've experienced in the past at basis uhaul locations. However, all of the glass in the vehicle was so dirty/ covered in film, that it was actually dangerous to drive, especially in bright sun. Additionally, the vehicle smelled. I was in a hurry, so did not return to the location. I cleaned the glass myself and aired the vehicle out. I told the employee about the issue when returning the vehicle and all he said was "we're having trouble getting good help".

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juana M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
1.0

Vehicle returned in the exact same condition as it was in when picked up and a $25 cleaning charge showed up on my final bill!!

James B. 
Clasificación:
5.0

Nada

ISAIAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minnie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yahya O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leeana H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisandra M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

jasmine r.  |  Overall Experience 
Clasificación:
5.0

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

timothy w.  |  Overall Experience 
Clasificación:
5.0

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel V. 
Clasificación:
1.0

This location is a disgrace to UHaul. The employee was unhelpful, lied and the location charged me an extra day when in fact the truck was returned two days early. The employees are lazy and incompetent. I would not use this location again.

Thomas John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

yadelis l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie G. 
Clasificación:
4.0

I reserved the van the night prior to needing it. It was a very simple process. I was impressed with the cleanliness of the van and the staff was pleasant. I will certainly use this location again.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise G. 
Clasificación:
2.0

The store manager, Jaz, needs to improve her customer service. The truck that we were supposed to rent was stolen. She didn't tell us until after charging us that we couldn't rent it for the full time we reserved it for. The reason I reserved it for two days is because we needed the truck for the afternoon of the second day and we were informed we needed to have it returned before noon. She never even tried to show empathy or compassion for this added stress during an already stressful time all she said for an apology was "we are only human we can only do so much."

tajon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEARDRASHAKIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrella H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivette P. 
Clasificación:
5.0

Perfect customer service

Renee M. 
Clasificación:
5.0

Very secure and my valuables are in perfect shape!

Latoya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. ¡Gracias!

Melody F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

virginia g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  Overall Experience 
Clasificación:
5.0

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

thomas s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Joaquin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  First Impressions 
Clasificación:
4.0

Manager the best!!!

Michelle N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nilda V.  |  First Impressions 
Clasificación:
5.0

I would use this service again in future if need be great experience

Tashonna M.  |  Overall Experience 
Clasificación:
5.0

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

mildred b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA C.  |  First Impressions 
Clasificación:
5.0

We were please with the service here.

Efrain C.  |  Overall Experience 
Clasificación:
4.0

Cool facility

keith t.  |  Overall Experience 
Clasificación:
4.0

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Megan M.  |  Overall Experience 
Clasificación:
3.0

Forced me to buy a special kind of lock on top which is garbage.

Jeremy S.  |  Overall Experience 
Clasificación:
5.0

Helped us in a difficult move—Thanks!

DAVID P.  |  Overall Experience 
Clasificación:
1.0

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn't control what people brought in.

Ciera P.  |  Overall Experience 
Clasificación:
5.0

Very clean and easy access to my storage

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

James Y.  |  Overall Experience 
Clasificación:
3.0

Roaches everywhere.

corey r.  |  Overall Experience 
Clasificación:
5.0

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

Nicole R.  |  Overall Experience 
Clasificación:
4.0

thank you to the staff

frank b.  |  Overall Experience 
Clasificación:
1.0

Me rentaron un truck sin aire acondicionado,fatal servició

Zenaida H.  |  First Impressions 
Clasificación:
5.0

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Megan M.  |  First Impressions 
Clasificación:
5.0

Just what we needed.

Paul h.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service

Davante S.  |  Overall Experience 
Clasificación:
2.0

My stuff was roach infested and I did not have roaches before I moved it there.

Marquitis C.  |  Overall Experience 
Clasificación:
3.0

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

Very satisfied customer

Patricia B.  |  Overall Experience 
Clasificación:
4.0

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

Michael D.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service

chris b.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service

chris b.  |  Overall Experience 
Clasificación:
2.0

Cashier was very short and inpatient

Brianna P. | Reservación
Clasificación:
5.0

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.

Edward S.  |  Overall Experience 
Clasificación:
4.0

Only complaint I have is the smell still lurking on the 2nd floor.

Antero B. | Reservación
Clasificación:
4.0

Person that checked us in was patient, helpful and thorough. Thanks

Edward S. | Reservación
Clasificación:
3.0

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

Latiesha N. J.  |  Overall Experience 
Clasificación:
5.0

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

maria d. | Reservación
Clasificación:
5.0

Great service. The employees explained clearly explained contracts and are very easy to deal with.

sonie b. | Reservación
Clasificación:
5.0

They need an extra person fior help. Mostly everything was clean and everyone was very nice

Atha F.  |  Overall Experience 
Clasificación:
4.0

Pleasant people and place I will send again

lynn Y. | Reservación
Clasificación:
2.0

The staff were rude and nasty not all of them but most of them no customer service experience at all

Dorothy S.  |  Overall Experience 
Clasificación:
5.0

The lady I spoke to on the phone was very helpful and accommodating.

Sandy W. | Reservación
Clasificación:
5.0

My apologies, I didn't properly close out my storage due to personal reasons. Excellent overall!

Lysandra B.  |  Overall Experience 
Clasificación:
5.0

Thank you for an extremely stress-free and professional experience!

Tyler C.  |  Overall Experience 
Clasificación:
5.0

Great folks who were so helpful with our move

James M.  |  Overall Experience 
Clasificación:
4.0

We needed an "in-between" solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.

Brad S.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.

allyn t.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Trucks for Sale

    We have the largest selection in the industry!

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    History

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