Comentarios de los clientes para U-Haul Moving & Storage of West Irondequoit

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Irondequoit

Clasificación general:

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LAURA C. | Overall Experience |
Clasificación:

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

Nancy S.
Clasificación:

El cliente no dejó un comentario.

Dwight M.
Clasificación:

Very helpful staff, efficient, clean

Kenneth G.
Clasificación:

Driver seat had stains, oil change indicator light was on. Upon return I waited 10:00 minutes for some one to come out and complete my reservation per the sign clearly posted in return bay. When I went inside to the counter and mentioned I waited for some one to come outside. I got an excuse that they were busy. "They" were Just sitting behind the counter, Did'nt look to busy to me.

Michael D. | Overall Experience |
Clasificación:

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Brenda R.
Clasificación:

The receipt was not provided upon return of the truck, the attendant told me I had to wait for it to be emailed. When I got it via email I did not understand the terms, I was surprised to see that some mileage was included,And there were other charges that I did not understand. I would have preferred to have a conversation about the receipt when I returned the truck during open business hours.

Philip G.
Clasificación:

Nothing!! This was quick, easy, friendly and nothing needed to improve. I'd go here again and again.

Luis L.
Clasificación:

Nothing to improve. Keep up the good work.

Susann S.
Clasificación:

El cliente no dejó un comentario.

AMY M.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

Originally went to a differ uhaul on E Ridge Rd (which was very busy) and then sent down to this location. Customer Service Rep was very friendly and had me out of there in 5 minutes.

Letekidan F.
Clasificación:

Every thing goes well from start to end and convenient price too. Thanks for being helpful.

ALICIA G. | First Impressions |
Clasificación:

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

Michelle N.
Clasificación:

El cliente no dejó un comentario.

Mary W.
Clasificación:

El cliente no dejó un comentario.

Joseph F.
Clasificación:

El cliente no dejó un comentario.

Tyquan P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

Renting was easy and efficient. This may change my decision to buy a trailer, and continue to rent when needed. I had a good experience, and would not hesitate to do it again.

Wayne R.
Clasificación:

El cliente no dejó un comentario.

Michelle N.
Clasificación:

Always pleasant service

Michael D.
Clasificación:

Jazz and James have this location on lock! All aspects of service and presentation are 5 star! I have yet to find a single facility that is better in this whole city.

Peterson G.
Clasificación:

El cliente no dejó un comentario.

Michael D. | First Impressions |
Clasificación:

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Mary M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gifford L.
Clasificación:

This location was excellent; however reservation was made at location in Webster NY, this was changed to location at 1875 E Ridge Road without notification. When I went to pick up the truck, they had apparently accidentally rented it to someone else. I have had issues with that location before. Luckily, U-Haul located a truck at 1106 E Ridge Road and they were wonderful.

ROBERTC JR W.
Clasificación:

El cliente no dejó un comentario.

Antonio C.
Clasificación:

if you need to move quick make sure you get people to help, i had 5 guys help, and it was quick, and even got it done before 6 hours.

Ebony J.
Clasificación:

El cliente no dejó un comentario.

Ashley B.
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El cliente no dejó un comentario.

Nicole H.
Clasificación:

El cliente no dejó un comentario.

lachelle L.
Clasificación:

Very professional

Gilda C.
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El cliente no dejó un comentario.

Keri C.
Clasificación:

I have been to this location twice and the customer service is terrible. I'm fairly certain it was the same representative both times. Hopefully, this is just the reflection of an individual and not the company. I will not return to this location the next time I need rental services. I'd rather drive farther and try alternative location.

Cynthia M.
Clasificación:

Fast and professional service at this location.

Sadou O.
Clasificación:

N/A

Allison C.
Clasificación:

I really wish the truck had had automatic windows, it would have made life more pleasant, but I'm honestly not sure if any of the trucks come equipped with that?

James C.
Clasificación:

El cliente no dejó un comentario.

Nicholas M.
Clasificación:

El cliente no dejó un comentario.

LORENZOF J.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

nilda V. | Overall Experience |
Clasificación:

I want to Thank you for ur wonderful service,

Nitze R.
Clasificación:

El cliente no dejó un comentario.

Edwin V.
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El cliente no dejó un comentario.

Carey M.
Clasificación:

El cliente no dejó un comentario.

Salvatore N.
Clasificación:

El cliente no dejó un comentario.

Juan G.
Clasificación:

Nothing thank you

Joanne J.
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El cliente no dejó un comentario.

Joseph C.
Clasificación:

Great customer service

Charles T.
Clasificación:

Not enough people working. Only one attendant there so you had to wait.

marybeth M.
Clasificación:

The people that work there are friendly and professional. They answered all of my questions. Thanks for a great experience.

Sandra R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Calandra M.
Clasificación:

El cliente no dejó un comentario.

Arlinda C.
Clasificación:

El cliente no dejó un comentario.

Ceeasia J.
Clasificación:

El cliente no dejó un comentario.

Ray B.
Clasificación:

I ordered a 26' truck, got a 20' truck. They said that location does not even have 26' trucks.

David K.
Clasificación:

It took longer to get the trailer connected to my vehicle that it should because of how the trailer was stored. Also this was the third location that I had to go to because the trailer I reserved was not available at the previous locations which was very frustrating.

elizabeth a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Derek B.
Clasificación:

Don't reserve trucks you don't have - I had movers scheduled and paid for through your site and your help merely offered me a new Day and time - - Not acceptable! Don't make me wait in line over 30 minutes Don't give me a truck that has mal-aligned wheels Don't leave empty beer cans under the seats! Clean the trucks so I don't catch COVID Answer your phone ( on hold over 45 minutes waiting before I hung up Answer chat on the website (waited 28 minutes for response Then she ended the chat when I told her the situation was unacceptable! Hmmm - anything else?

Arleen P.
Clasificación:

El cliente no dejó un comentario.

Alan S.
Clasificación:

El cliente no dejó un comentario.

Darnell R.
Clasificación:

We had to jump the truck it didn't want to turn on

Maria T.
Clasificación:

I was informed that I would have a copy of my receipt emailed to me. I never recieved it.

BEN R.
Clasificación:

El cliente no dejó un comentario.

lisa M.
Clasificación:

El cliente no dejó un comentario.

Lisa H.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

Trailer had bad extension cable for lights. Had I not checked before I left, I wouldn't have had any. Original reservation was at U-Haul 1875 E Ridge Rd. Got there and they said they didn't have the trailer I needed (said on-line I'd get $50 if the trailer I reserved wasn't there??). Spent 1/2 hr I didn't have while they switched the reservation to 1106 E Ridge Rd.

Scott D.
Clasificación:

Friendly and efficient location. Truck was running well, brakes, acceleration, etc. AC was strong. The person that served me at the location was friendly and worked at a good pace even though he was the only person there. Would definitely rent here again. Only downside, no furniture blankets to rent, but that's always possible.

Steven S.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Eric T.
Clasificación:

The employees were nice, and the check in/ return process was better than I've experienced in the past at basis uhaul locations. However, all of the glass in the vehicle was so dirty/ covered in film, that it was actually dangerous to drive, especially in bright sun. Additionally, the vehicle smelled. I was in a hurry, so did not return to the location. I cleaned the glass myself and aired the vehicle out. I told the employee about the issue when returning the vehicle and all he said was "we're having trouble getting good help".

Juana M.
Clasificación:

El cliente no dejó un comentario.

Stephen G.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

Vehicle returned in the exact same condition as it was in when picked up and a $25 cleaning charge showed up on my final bill!!

ISAIAH M.
Clasificación:

Nothing

Minnie B.
Clasificación:

El cliente no dejó un comentario.

Yahya O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Leeana H.
Clasificación:

El cliente no dejó un comentario.

Jessica B.
Clasificación:

El cliente no dejó un comentario.

Elisandra M. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

jasmine r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

timothy w. | Overall Experience |
Clasificación:

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

Michael H. | Overall Experience |
Clasificación:

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Noel V.
Clasificación:

El cliente no dejó un comentario.

Thomas John V.
Clasificación:

This location is a disgrace to UHaul. The employee was unhelpful, lied and the location charged me an extra day when in fact the truck was returned two days early. The employees are lazy and incompetent. I would not use this location again.

yadelis l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William V.
Clasificación:

El cliente no dejó un comentario.

Laurie G.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

I reserved the van the night prior to needing it. It was a very simple process. I was impressed with the cleanliness of the van and the staff was pleasant. I will certainly use this location again.

Elise G.
Clasificación:

El cliente no dejó un comentario.

tajon R.
Clasificación:

The store manager, Jaz, needs to improve her customer service. The truck that we were supposed to rent was stolen. She didn't tell us until after charging us that we couldn't rent it for the full time we reserved it for. The reason I reserved it for two days is because we needed the truck for the afternoon of the second day and we were informed we needed to have it returned before noon. She never even tried to show empathy or compassion for this added stress during an already stressful time all she said for an apology was "we are only human we can only do so much."

DEARDRASHAKIA D.
Clasificación:

El cliente no dejó un comentario.

Richard G.
Clasificación:

El cliente no dejó un comentario.

EVELYN S.
Clasificación:

El cliente no dejó un comentario.

Michelle B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrella H.
Clasificación:

El cliente no dejó un comentario.

Ivette P.
Clasificación:

El cliente no dejó un comentario.

Renee M.
Clasificación:

Perfect customer service

Jessica T.
Clasificación:

Make sure your employees wear masks. Its not very effective when only clients are required to wear them. Also, it's just not safe these days!

Roy B.
Clasificación:

El cliente no dejó un comentario.

Malik N.
Clasificación:

I always have a great experience at this location. I recommend to anybody who needs amazing service

Twyla B.
Clasificación:

This location was most excellent. Jazz was friendly and pleasant, well-informed, extremely helpful, and quick. I have rented from Uhaul several times in y 52 years, and this was my best experience ever.

Kathryn B.
Clasificación:

El cliente no dejó un comentario.

Ricky P.
Clasificación:

Get place and customer service.

Selvenia B.
Clasificación:

El cliente no dejó un comentario.

Stephen H.
Clasificación:

Exceptional experience!! Great location, no wait, easy truck rental pick-up and the employee (Jazz) was super friendly, very helpful and accommodating. I definitely recommend using this U-Haul location for your next move!

Mark L.
Clasificación:

I was charged a CDW charge without my knowledge. When I tried calling to see why I received this charge, I was listening to music for more than 20 minutes before finally giving up and hanging up the phone. I will make another attempt to call tomorrow before I make the drive over to come in

Janice M.
Clasificación:

Quick, fast and friendly service

david C.
Clasificación:

Your equipment was great and service couldn't be better. Thankyou. David Connors

Latoya B. | Overall Experience |
Clasificación:

Very secure and my valuables are in perfect shape!

Barbara M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Darlene C.
Clasificación:

El cliente no dejó un comentario.

Helen L.
Clasificación:

El cliente no dejó un comentario.

ANTHONYCHARLES V.
Clasificación:

Had great service with a smile.

Chris G.
Clasificación:

El cliente no dejó un comentario.

Kevin D.
Clasificación:

El cliente no dejó un comentario.

Melody F. | First Impressions |
Clasificación:

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!

William F.
Clasificación:

Jasmine is an awesome person

Luz A.
Clasificación:

El cliente no dejó un comentario.

Pedro M.
Clasificación:

El cliente no dejó un comentario.

virginia g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

thomas s. | Overall Experience |
Clasificación:

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

Joaquin S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sarah W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michelle N. | First Impressions |
Clasificación:

Manager the best!!!

Richard S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nilda V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tashonna M. | Overall Experience |
Clasificación:

I would use this service again in future if need be great experience

mildred b. | Overall Experience |
Clasificación:

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

Wanda D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LAURA C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Efrain C. | Overall Experience |
Clasificación:

We were please with the service here.

keith t. | Overall Experience |
Clasificación:

Cool facility

Megan M. | Overall Experience |
Clasificación:

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Jeremy S. | Overall Experience |
Clasificación:

Forced me to buy a special kind of lock on top which is garbage.

DAVID P. | Overall Experience |
Clasificación:

Helped us in a difficult move—Thanks!

Ciera P. | Overall Experience |
Clasificación:

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.

Jennifer M. | Overall Experience |
Clasificación:

Very clean and easy access to my storage

James Y. | Overall Experience |
Clasificación:

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

corey r. | Overall Experience |
Clasificación:

Roaches everywhere.

Nicole R. | Overall Experience |
Clasificación:

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

frank b. | Overall Experience |
Clasificación:

thank you to the staff

Zenaida H. | First Impressions |
Clasificación:

Me rentaron un truck sin aire acondicionado,fatal servició

Megan M. | First Impressions |
Clasificación:

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Paul h. | Overall Experience |
Clasificación:

Just what we needed.

Davante S. | Overall Experience |
Clasificación:

Thank you for your service

Marquitis C. | Overall Experience |
Clasificación:

My stuff was roach infested and I did not have roaches before I moved it there.

Michelle C. | Overall Experience |
Clasificación:

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Patricia B. | Overall Experience |
Clasificación:

Very satisfied customer

Michael D. | Overall Experience |
Clasificación:

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

chris b. | Overall Experience |
Clasificación:

Horrible customer service

chris b. | Overall Experience |
Clasificación:

Horrible customer service

Brianna P. | Reservation |
Clasificación:

Cashier was very short and inpatient

Edward S. | Overall Experience |
Clasificación:

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.

Antero B. | Reservation |
Clasificación:

Only complaint I have is the smell still lurking on the 2nd floor.

Edward S. | Reservation |
Clasificación:

Person that checked us in was patient, helpful and thorough. Thanks

Latiesha N. J. | Overall Experience |
Clasificación:

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

maria d. | Reservation |
Clasificación:

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

sonie b. | Reservation |
Clasificación:

Great service. The employees explained clearly explained contracts and are very easy to deal with.

Atha F. | Overall Experience |
Clasificación:

They need an extra person fior help. Mostly everything was clean and everyone was very nice

lynn Y. | Reservation |
Clasificación:

Pleasant people and place I will send again

Dorothy S. | Overall Experience |
Clasificación:

The staff were rude and nasty not all of them but most of them no customer service experience at all

Sandy W. | Reservation |
Clasificación:

The lady I spoke to on the phone was very helpful and accommodating.

Lysandra B. | Overall Experience |
Clasificación:

My apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!

Tyler C. | Overall Experience |
Clasificación:

Thank you for an extremely stress-free and professional experience!

James M. | Overall Experience |
Clasificación:

Great folks who were so helpful with our move

Brad S. | Overall Experience |
Clasificación:

We needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.

allyn t. | Overall Experience |
Clasificación:

The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.

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