El cliente no dejó un comentario.Barry H.
Customer Reviews for U-Haul Moving & Storage of West Hartford
West Hartford, CT 06110
(Off New Britain Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nagaraj S.
El cliente no dejó un comentario.Kristina L.
Friendly and efficient staff at pickup and returnKelly W.
Extra costs are too muchJamie H.
El cliente no dejó un comentario.Michelle S.
El cliente no dejó un comentario.YVETTE B.
El cliente no dejó un comentario.David T.
Old equipment/truck more than 60K miles. Was not easy for long distance as in my case.ARANGATH K.
Mr. Crespo was a delight especially at 7 am.Mark F.
The option to drop off the trailer and register the drop off was welcome. However, the software is written for trucks, not trailers and I was unable to complete the drop off procedure online because I couldnt upload a photo from my photo library. ( I already took photos of the trailer and had left the premises to complete the drop off procedure on a laptop as I live nearby.)anthony P.
Miller's was the only positive experience with Uhaul.byron K.
El cliente no dejó un comentario.Dwight D.
The staff was amazing and very knowledgeable! I recommend they KEEP IT UP! Wish they had more people like them.Jerry G.
El cliente no dejó un comentario.Ronald J.
El cliente no dejó un comentario.nancy W.
very friendly staff.Mark B.
El cliente no dejó un comentario.GENEJ S.
El cliente no dejó un comentario.Kiwanis L.
Very nice staff!!! Van was perfect for my needs, great solution for local moves.Laura V.
Definitely more streamlined and efficient than my last U-Haul experience. You guys have hit ot out of the park. Gracias.Todd M.
El cliente no dejó un comentario.Scott Y.
I've been renting from them for years at this location and no matter who is working they are always helpfulANQUAN J.
Online check in process was repeated in store so it had no value. Selfie in addition to license copy is overkill and intrusive.Jeff M.
The employees here are OUTSTANDING! Kind, courteous, efficient. What more can I say... they deserve a raise.Norman P.
Very sturdy trailer in good condition. One of the few times I rented a trailer where the lights worked properly!!Gordon M.
Nothing, everything was really great.Robert B.
El cliente no dejó un comentario.Shana U.
El cliente no dejó un comentario.Ramon B.
Their system was down like 2 times and I was there waiting for more than one hour to just check in You seriously need to fix or upgrade ur system this is my second time renting with your company and it didn't change a thing I will give it one more opportunity for my next rent but I hope ur system is changed Employees were nicecristian A.
El cliente no dejó un comentario.Catherine T.
I recommend yall to my roommate. At this south st location Will was great. He was so nice. I know I went over my miles and time, I didn't mind paying the fee. Good service. I would use again.Donessia H.
El cliente no dejó un comentario.Danielle U.
El cliente no dejó un comentario.Reinaldo F.
El cliente no dejó un comentario.favor A.
El cliente no dejó un comentario.rickelmi R.
Quick easy check in and drop offDarryl C.
To me I don't have any recommendations everything is perfect excellent.kokou O.
I felt they were very helpful and friendly! Truck was in great shape and very clean. I always rent here when I need a truck or van!James P.
I was helping my friends move and we came into this location without any call ahead. The lady that helped us, I think her name was Alitza, was not only very helpful but extremely warm and friendly. It was my first time renting(and driving) a uhaul and she ran me through everything I needed to know. Returning the truck was just as easy with her being right outside to help yet again.dylan W.
This location has a scam going on. Rather than sending the receipt immediately as is usual, they took almost an hour. During this time they added 45 miles to the van and overcharged us. As we had a car following us the entire time it had the correct mileage. When we questioned them they were rude and smug. This is our 5th rental in 4 months (never have picked from this location), almost $3000 and never had any problem. They are liars and thieves. Be sure to take a photo when dropping off and demand a receipt at the time. Do not trust them to be fair. If Uhaul really cares about honesty, they would add a client checkout feature, with odometer reading, to the app.Deborah F.
Perfect experience. Timely, complete and informative emails. Clean, well-maintained vehicle. Kind and friendly staff. Gracias.Theresa H.
Everything worked great. Thanks.Hugh M.
Went all of 6 miles and was charged for 2 gallons of gas That is rediculousFred S.
El cliente no dejó un comentario.Sydney L.
Nothing! Your great!patricia M.
El cliente no dejó un comentario.Thomasina M.
El cliente no dejó un comentario.LAURA W.
El cliente no dejó un comentario.javier Q.
El cliente no dejó un comentario.Akhilesh D.
The entire staff at this location was super friendly. They got me checked in and out the door in no time. The gentleman who inspected the truck was efficient, explained everything, and a really nice guy.Steven G.
El cliente no dejó un comentario.Shamya D.
El cliente no dejó un comentario.Maribel C.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.Joanne W.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.WILLIAM P.
Very professional and accommodatingBrandy W.
The new Ford cargo van was good on gas (about 20 mpg).Christopher H.
El cliente no dejó un comentario.Katherine M.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.Jamey N.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.Thomas S.
Alitza shenick Claudio was amazing! She was knowledgeable and efficient! Really enjoyed working with her.ryann t. | First Impressions
All staff was professional and helpful to us and to each other. Great team work! We were out of there quickly and everything was explained well. Gracias.Mari L.
Love the customer service! 5 stars all around! If I ever need a vehicle Your #1 on my list! DeeALBA D.
Maybe give them a challenge once in a while ! Absolutely nothing should change from my experience at least. It was easy and really good from every aspect of doing it.Faress H.
El cliente no dejó un comentario.Will e. | First Impressions
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Jim M.
El cliente no dejó un comentario.James T.
Nothing - staff was friendly and the in and out process could not have been easierted S.
El cliente no dejó un comentario.Carlos B. | First Impressions
El cliente no dejó un comentario.Carlos B.
El cliente no dejó un comentario.Howard L. | First Impressions
El cliente no dejó un comentario.justyna G.
Daryl [the gentleman was outside wiping down another vehicle in the drop off lane] was so kind and friendly! He asked if everything went okay and made jokes to my son. My teenage son even commented on how enjoyable the experience was because of Daryl.Kendra B.
El cliente no dejó un comentario.jasmin s. | First Impressions
I was locked out of my unit twice. The first time I was told I moved out, which I hadn't and a letter was sent to my son stating I had not paid. Quite embarrassing don't you think. I was on auto pay with a charge card. Someone there must have entered in you system the incorrect unit #. I can tell you this I won't be back to U-Haul in the future.james w. | Overall Experience
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.DENISSE M.
El cliente no dejó un comentario.Jason W.
I've been renting vans from the South Road location for over 20 years. They are outstanding.RICHARD H.
El cliente no dejó un comentario.Joanne D.
El cliente no dejó un comentario.VAGNER R.
El cliente no dejó un comentario.Dorma D.
Great customer service at pick up and at drop off.Parker J.
The U-Haul employees that helped us complete our registration, prepared our vehicle and guided us through the vehicle and storage facility were excellent. Well done!Joel G.
El cliente no dejó un comentario.April W. | Overall Experience
Customer service rep was pleasant and informative. Great experience.Patrick M.
Staff, especially a few managers, have been quite rude to me at times. I am very affable and there was no cause for it. One manager tried to have me evicted until I hired an attorney. Another extremely vile manager threw me out of the store for questioning a charge on my bill. I could go on and on but I think you get my point. I will say though that many of your other associates have treated me very courteously and with respect.DONALD A. | First Impressions
El cliente no dejó un comentario.GREGORY M.
El cliente no dejó un comentario.Marisol D. | Overall Experience
Over the phone the representative at this location was amazing and friendly and courteous. I returned after hours so nobody was there. The instructions were easy to do.VALERIE B.
El cliente no dejó un comentario.sid P.
En este lugar perdi una caja llena de cosas y furniture de la cocina...no lo recomiendo a nadirRUTHE N. | Overall Experience
El cliente no dejó un comentario.Arun M.
Nothing to be improved. Every time I use this Uhaul location I get great service and a real nice clean efficient vehicle. The rates are super reasonable.GUY B.
The customer service was great. The inside of van was not cleaned. The customer service agent made every attempt to clean it.Nadine C.
El cliente no dejó un comentario.Leon B.
Wish I could attach more photos in case anything else looks weird on the truck at the beginning. For example, the driver's sun blocker had fallen out of the ceiling and I would have liked to report that at the initial inspection. Other than that, the truck worked fine and my move went smoothly overall.Jude R.
Great customer experienceJoseph S.
The truck definitely needs to be serviced and you need to have more accurate information online about what a split level unit is. It says first floor but it's not on the first. Wasn't able to checkout using the app when I dropped off after hours.Pamela G.
El cliente no dejó un comentario.Elisabette L.
nothing a smooth experience at this location!DONALD A.
I didn't move in at all. The trailer hitch I reserved wasn't ready and I had to go to a different UHaul location to pick up what I needed. So, I got a unit at a different location. I reached out Thursday asking that my reservation be cancelled and the money I paid (for the insurance) be refunded back to my credit card. The representative I spoke with said it would take an hour for her to check and make sure the unit hasn't been moved-in. I followed up twice 3 hours later and I never heard back. Please send refund me my money.Travis S. | Online Move In
El cliente no dejó un comentario.yelena a. | First Impressions
The facility itself is excellent. All of my contents were safe and secure for three years. The most outstanding credit of his facility is it's Staff. In the three years that I've gone back-and-forth I've never had anything but the utmost attention and guided care. Everyone has been extremely helpful.Ellen s. | Overall Experience
Extraordinario servicio al clienteMaria F. | Online Move In
Both times I enter the business I was attended by Angel, Angel was very helpful in showing me my unit prior to move in date, on moving date Angel was also very helpful explaining the hours, gates, paperwork, and next billing date. Angel has great customer service skills, the friendliness was a plus thank you keep up the good work, thank you for working.SOILA C. | First Impressions
Thanks for excellent services!Patricia W. | Overall Experience
I have been dealing with the South Main Street West Hartford location for last several years. Great Personnel and great results. I recommend this location to anyone who is looking for storage or vehicle retail.Raoul R. | First Impressions
Always a pleasure with this U-Haul. Clean, friendly, and helpful.Darryl W. | Online Move In
I especially appreciated how quick I was waited on, even though they were busy. Great staff. Knowledgeable and friendly.Blair S. | Overall Experience
El cliente no dejó un comentario.GRAYLEN E. | Overall Experience
El cliente no dejó un comentario.Marianne C. | Overall Experience
Movers I got thru U haul in Florida did not show up. but charged my Credit Card, So I am still in process of waiting on credit card services to check on that Fraud issue and issue me a refund. How sad!!!!alma h. | Overall Experience
Friendly workersPatricia W. | First Impressions
El cliente no dejó un comentario.Reuel S. | First Impressions
El cliente no dejó un comentario.michelle c. | First Impressions
El cliente no dejó un comentario.Vernetta c. | First Impressions
Eerything was good until one member of the staff told me that if I moved out on 12/30, I would not be charged for December, yet when I , in fact, moved out by 9 am on that date, I was charged for the full month of December. WHY WOULD MY PAYMENT HAVE BEEN DUE ON 11/30 IF MY MONTH ACTUALLY STSRTED ON 11/29? Makes no sense. I used UHAUL for multiple moves, uboxes and storage this year but never again!Marie m. | Overall Experience
El cliente no dejó un comentario.Rachod R. | Overall Experience
So nice and helpful!Tova F. | First Impressions
Gracias. Thank youLUISA G. | Overall Experience
A* for effort and I have faith the nee GM will make it excellent.Laurie M. | First Impressions
I have had the storage until since August 19th, and I requested my move out on October 18th. I am still being charged for the Unit. I keep receiving emails and letters in the mail about all of the charges. I have called customer service about 4 times and no one can get a hold of a store manager or storage manager. They are always supposedly out. Many emails have been sent by the agents that have tried helping me. The people at the location are rude. When a customer service agent called, they hadn't accept the move out on there end until a month later. The staff at the store are always telling us that the manager is out and only they can wipe out my debt. I have call a lot and no one picks up the phone. I will NOT being doing anymore business with this location anymore. I am still trying to figure out how I can get the debt erased that was Accumulated after I had already moved out and submitted it through the app.DESIREE D. | Overall Experience
El cliente no dejó un comentario.Maria M. | First Impressions
Everyone is always friendly and helpfulAmanda H. | First Impressions
El cliente no dejó un comentario.Iris C. | Overall Experience
El cliente no dejó un comentario.Antonio G. | Overall Experience
The main reason for the excellent review was due to the superior service and focusing on the customer.David T. | First Impressions
No hay iluminación en los storages de afuera , fuy a las 8 de la noche y no se ven ni los pasillos. Deverian tener almenos luz de sensorAntonio G. | First Impressions
El cliente no dejó un comentario.tiffany v. | Overall Experience
El cliente no dejó un comentario.Victor B. | Overall Experience
El cliente no dejó un comentario.Robert H. | Overall Experience
Everyone was nice and pleasant and sweet service was good recommend it to everyoneNoemi C. | Overall Experience
El cliente no dejó un comentario.Jason T. | Overall Experience
Excellent experience with great savings! This UHaul of West Hartford made everything easy - check-in and check-out were very fast!!! We had to store items for college dorm. Perks: a free month of storage, free lock, and indoor climate control was an extra bonus that allowed us to store more items than we were previously unable to store at an outdoor storage unit. Also, UHaul pricing was a monthly savings over our previous outdoor storage unit of the same size! Definitely will recommend this UHaul!Patricia J. | Overall Experience
El cliente no dejó un comentario.Arnold K. | First Impressions
El cliente no dejó un comentario.Arturo M. | Overall Experience
Richard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.Marie m. | First Impressions
My storage locker was broken into, I had to come all the way from NC to handle it, which cost me $1000. There were NO cameras in my hallway. I had insurance, through the company that handles U-Haul storage bin insurance. Their rating was terrible with the Better Business Bureau and had many many complaints, unbeknownst to me when I purchased and paid monthly for the insurance for quite some time. I only found this out when I attempted to file a claim after being robbed. The insurance company made it very difficult to even talk to a person, I was only able to leave a voicemail. The one time I was able to talk to a person my agent that was supposed to handle my claim was supposed to call me back, and never did. I was never even able to get compensated for my loss, some of which was irreplaceable to me. I lost approximately $3000 worth of items, along with sentimental values items. The staff at the West Hartford UHaul were always very rude and it seemed to be an inconvenience to them every single time I was there, or called. The only 2 exceptions were the day I came this month to pay my bill and a couple days later when I moved out. The staff on those two days were wonderful, helpful and a pleasure to deal with. I had a pretty horrible experience with this U-Haul facility overall, except for the two days this month I was there.deborah c. | Overall Experience
Arrived at the office to get key to unit and staff member said he will check the unit before he leaves to ensure there's no locked on it and it's available since they were having computer issues. Unfortunately I didn't have time to check myself due to timing and informed him that I will be back later. Arrived late afternoon with 2 cars packed with boxes to find out that the unit was locked and the items from the prior tenant were never removed. Staff member asked me to come back the next day since I arrived at closing time. Needless to say I did not return! Very disappointing experienceMARIANELA M. | Overall Experience
El cliente no dejó un comentario.ANGEL L. | Overall Experience
I went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn't do anything. And couldn't explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.james w. | First Impressions
El cliente no dejó un comentario.Linda L. | Overall Experience
El cliente no dejó un comentario.JAMES W. | Overall Experience
Good experience. Staff very friendly and helpful.Needed N. | Overall Experience
Shaun, the general manager was amazing. Great asset to your team.Jesse M. | Overall Experience
El cliente no dejó un comentario.HOLLY H. | Overall Experience
The staff was very helpful and friendly every time I inter acted with them.Maria E. | Overall Experience
Got a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tiredalma h. | First Impressions
El cliente no dejó un comentario.Brian L. | First Impressions
El cliente no dejó un comentario.Priscilla R. | First Impressions
I cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.Margo L. | Online Move In
Didn’t have original unit wanted ended up having to switch due to location not having availableRochelle D. | Overall Experience
El cliente no dejó un comentario.Shawn V. | Online Move In
My brother Angel Cruz recommended this Uhaul location. I have to say I'm pleased with the service and absolutely will recommend this location. The two gentlemen working on Sunday were fantastic and very nice. I had an easy move out the storage and returning the rental truck! Gracias.Frances C. | Overall Experience
Le pedí ayuda al muchacho ayer para llenar q entregue el trock el mismo día ya q yo no entiendo el Internet y me respondió q el no sabia y yo entrefue el trock el @mismo día menos de 3 hora y pase trabajo y aun así el tenia prisa de irse solo escribió una nota y nada masIris I. | First Impressions
El cliente no dejó un comentario.Brian C. | Online Move In
Excellent service all aroundJoshua G. | First Impressions
El cliente no dejó un comentario.Iris C. | First Impressions
El cliente no dejó un comentario.Victor B. | First Impressions
Well run and the staff was very helpful.William G. | Overall Experience
El cliente no dejó un comentario.Shane C. | First Impressions
El cliente no dejó un comentario.Vincent B. | First Impressions
El cliente no dejó un comentario.Katrine C. | Overall Experience
The team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.Tim V. | First Impressions
El cliente no dejó un comentario.Ashleigh M. | First Impressions
El cliente no dejó un comentario.wilma p. | First Impressions
First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fixangel t. | First Impressions
El cliente no dejó un comentario.EUGENE R. | Overall Experience
Efficient and friendly service! Very happy with my experience.caley F. | First Impressions
Excellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.William G. | First Impressions
El cliente no dejó un comentario.Hector B. | First Impressions
El cliente no dejó un comentario.ben m. | First Impressions
El cliente no dejó un comentario.Raymond W. | First Impressions
The facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storingDavid B. | Overall Experience
I thought the units would at least be covered with more than mesh wire.Etienne H. | Online Move In
Facility is close to my house.Maria E. | First Impressions
Thank you for keeping my belongings safe.Gloria M. | Overall Experience
I don't like that I had to buy a lock from you when I already have several of my own padlocks that I could easily have used. So now I have yet another lock that I will NEVER use. That is a ridiculous policy.Daniel B. | Overall Experience
El cliente no dejó un comentario.Edith C. | Overall Experience
El cliente no dejó un comentario.LORA B. | Overall Experience
El cliente no dejó un comentario.louis v. | Overall Experience
We will see what condition my things are in when I unpack... thus far boxes are dry and intact. Staff were very pleasant. Price was reasonableAbigail K H. | Overall Experience
I wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pmLisa H. | First Impressions
El cliente no dejó un comentario.Erika M. | Overall Experience
El cliente no dejó un comentario.NELSON M. | First Impressions
Awesome unit. More so awesome staff. Thank you for keeping my prized possessions safe.stephen b. | Overall Experience
Ms. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.LISA M. | First Impressions
The staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡INDIA L. | First Impressions
What a very well-run place! Very professional and helpful!THOMAS R. | Overall Experience
I kept my things there for over 2yrs and it was all goodRONNEY P. | Overall Experience
El cliente no dejó un comentario.John Z. | First Impressions
Great service. Friendly staff!LORA B. | First Impressions
We recently vacated our long-term storage unit, which was an emotional process, since it involved items I stored there since my mother passed away many years ago. I have to say that your Sunday crew is an amazing team and a credit to your facility. They were pleasant and professional, extremely helpful and knowledgeable, and had great senses of humor and the ability to connect with their customers. We are especially glad for William, who is not only an amazing employee, but also a wonderful person.CYNTHIA M. | Overall Experience
Rented unit for over 3 years with no issuesCLAUDIA P. C. | Overall Experience
Great location and superb customer service.Pedro R. | First Impressions
.Ryan P. | Overall Experience
Break-in while I was renting. My storage locker was not broken into, but a few in my area were.robert m. | Overall Experience
El cliente no dejó un comentario.Jonathan T. | Overall Experience
El cliente no dejó un comentario.Jerrod B. | First Impressions
El cliente no dejó un comentario.Jonathan T. | First Impressions
Awful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.Kira D. | Online Move In
El cliente no dejó un comentario.Milton O. | Overall Experience
El cliente no dejó un comentario.adrian g. | Overall Experience
The UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it's cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.charles t. | Overall Experience
Way concert had 2 u it's for 1.5 years and couldn't move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvaradopamela t. | Overall Experience
saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!Anna N. | First Impressions
Yesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)guillermo g. | First Impressions
Great staff and service!gary b. | Overall Experience
They are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.Jim W. | Overall Experience
El cliente no dejó un comentario.GUY D. | First Impressions
I can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.SmithCarla S. | Overall Experience
Positive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.Robert B. | Overall Experience
Staff were professional, helpful, and polite.SAUNDRA M. | First Impressions
The manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.Laura R. | Overall Experience
Thank you for being patient to take time for writing on paper for deaf customer!myrna c. | First Impressions
Everything was greatMichael S. | Overall Experience
Service person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!Abigail K H. | First Impressions
Extraordinario servicio al clienteJoey's C. | Overall Experience
I met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.everald w. | Overall Experience
Ms. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.town o. | First Impressions
Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.Kyra B. | Overall Experience
I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.NAJEE J. | Overall Experience
Thank you Charles for your help closing my account.MARGARET G. | Overall Experience
Staff professionalLANA B. | Overall Experience
Very clean and convenient location with great customer service.Juliet M. | Overall Experience
Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). AwfulMichael R. | Overall Experience
Very friendly staff.richard h. | Overall Experience
They have an excellent staff providing excellent customer service.Solimar O. | Overall Experience
Received great customer service from general manager Erik.Maria E L. | First Impressions
Very good deals and customer serviceeulalie s. | Overall Experience
The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. ¡Gracias!Adam J. | First Impressions
They worked with me even though I was always later making my monthly storage payment.NINEKA T. | Overall Experience
one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect scoreRaynette M. | First Impressions
Everyone was very professional and helpful. Would recommend using U-haul to family and friends.Rachel G. | First Impressions
Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband's stroke our financial status has changed Tremendously T.Y.wanda m. | First Impressions
Staff professional and courteousLANA B. | First Impressions
Had mice in my unit otherwise was a great placeJORDAN F. | Overall Experience
The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.James M. | First Impressions
Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.Cruz V. | First Impressions
I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.Lucius Keldin W. | Overall Experience
Marshall,as always, incredibly competent and friendly.marc B. | First Impressions
They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.scott g. | Overall Experience
No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there againJOE C. | Overall Experience
Wonderful service even at the last minute of the hour before they close for the day.NINEKA T. | First Impressions
I was very happy with the servicesteven b. | Overall Experience
Charlie was very helpful in the closing of my storage unitNicole V. | Overall Experience
Most of the staff is nice.Lucius Keldin W. | Overall Experience
While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be doneZipporah S. | Overall Experience
It met my needs.Ann G. | Overall Experience
You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular customemanuel I. | Overall Experience
Good solutions to problems that came up with equipment not from their store,not their fault.Marc B. | Reservación
Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn't reach me but when rent was due, and an issue with my card, they always found me.CHARISSE H. | Overall Experience
A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for $200.00 per month, was $79.95.JOSEPH H. | Overall Experience
Excellent service.Solimar O. | Overall Experience
Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.SANDRA L C. | Overall Experience
Would use again!Shawnday C. | Overall Experience
With my truck rental, I was offered a month's free storage. However, I have just finished using my storage, so the month free really doesn't help me and I feel a little cheated. Also, mouse droppingsMichael D. | Overall Experience
Staff was professionalLANA B. | Overall Experience
Very pleased with overall service. Thank You!!Maria F. | Overall Experience
After hours return was easy.Terence D. | Reservación
I rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!JULIE B. | Overall Experience
Thank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.libby F. | Overall Experience
Staff helpful.SAUNDRA M. | Overall Experience
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