Customer Reviews for U-Haul Moving & Storage of West Greenwich

143 comentarios

53 Technology Way   West Greenwich, RI 02817
(The Old G-Tech building in the West Greenwich business p)

(401) 623-8509

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(401) 623-8509

53 Technology Way
West Greenwich, RI 02817
(The Old G-Tech building in the West Greenwich business p)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy in, check in/out was fast and equipment was readily available. Staff incredibly helpful and great location too!

Shari P. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great Experience

rosemary C. 
Rating:
5.0

Customer did not leave a comment.

kim O. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Customer did not leave a comment.

Seth U. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Liam L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO S. 
Rating:
5.0

It was perfect very quick very friendly

john M. 
Rating:
5.0

Great costumer service with a smile

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Jaymie C. 
Rating:
5.0

Customer did not leave a comment.

alexander S. 
Rating:
5.0

excellent experience!

jon B. 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Curtis provided fantastic customer service!

april L. 
Rating:
5.0

Curtis and Ozzie were very professional and helpful to all my needs. I rented a 10 X 10 unit and also a truck for a day. My move was successful and uneventful thanks to the staff.

Donald K.  |  First Impressions 
Rating:
4.0

Bigger elevators

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Flavio B. 
Rating:
5.0

Nothing. Absolutely the best experience I've had renting a vehicle.

JOHN G. 
Rating:
5.0

great customer service

arthur A. 
Rating:
5.0

Location and representative were excellent vehicle was clean and ran well. I was extremely satisfied with this location. I would highly recommend

Matt C. 
Rating:
5.0

Great service and nice vehicle. Free padlock on the back was a life saver!

Steven T. 
Rating:
5.0

Very nice and friendly staff! Super helpful!

Hayley K. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

The staff was super fantastic Curtis was always polite great fun and very helpful thank you for hiring excellent people

DERRICK W.  |  Overall Experience 
Rating:
5.0

Curtis was friendly, funny, enormously helpful, professional, and made me feel perfectly confident that my possessions would be safe. He is great at his job and his people-skills are some of the best I've encountered. The facility is spotless, bright, with many customer-friendly amenities. An easy five stars.

susan m.  |  First Impressions 
Rating:
5.0

The employees were very friendly and helpful. Service was quick and efficient.

JEFFREY F. 
Rating:
5.0

After a very stressful and long move across the country, the seamless and friendly experience at uhaul eased up a lot of worry that comes with a big move. The owner was extremely helpful and accommodating, and I will absolutely be using their services in the future.

Kelly T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
5.0

The general manager was here and was a great help. Explained everything so well and offered help with everything I needed.

Hunter E.  |  Online Move In 
Rating:
5.0

Curtis and staff were so awsome ! Every associate was so helpful Honestly great customer service . This was one of the best experiences I am so grateful for the hospitality this Uhaul office gave me and my family . Thanks again Curtis and crew .. :)

Anouk P.  |  Overall Experience 
Rating:
5.0

This is my first visit to my storage unit.

Mary D.  |  First Impressions 
Rating:
5.0

The location was great and the managers customer service was too. However Uhaul the Corporation, is Mafia owned with its racketeering tactics. Wtf is with all the extra charges on top of my $3770 fee? That $3770 isn't enough? I used the truck for 2 fucking days!!! I've used Uhaul plenty of times in the past and most recently twice on a long distance trip and your fees are ridiculous, on top of that Uhaul adding fees. You have my address. Send your strongest top representative to my house so I can fuck him up! Want to play gangster games... uhaul is such a Slimy Corporation

Shawn B. 
Rating:
4.0

good service.

Amad Ur R. 
Rating:
5.0

I am very happy with U-Haul they're very good to me and I always will continue renting from them

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

smith R. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Go above n beyond to make rental process painless and stress-free will highly recommend in future and rent again if needed

nicole B. 
Rating:
5.0

Curtis was professional and super helpful. Made the process easy.

Susan F.  |  First Impressions 
Rating:
5.0

Everything about my experience here was awesome. If i ever need storage or a truck again i would absolutely go out of my way to come back here.

Jaymie C. 
Rating:
5.0

Customer did not leave a comment.

Zac T.  |  Online Move In 
Rating:
5.0

Remain consistent with operation of quality rental equipment

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Paulo R. 
Rating:
5.0

Thank You!! Guy working was very helpful

Marina P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL Y. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

I was charged for an additional day's rent even though I returned it before the fourth day. I called and they credited the additional charge.

kip M. 
Rating:
4.0

The only thing I can say is the lady that helped me at the time of picking up the trailer said I'm sending you a text but didn't tell me how to use it or what it was for. So when I got home I opened it and it was to take pictures of the trailers condition. I just wish that was explained as of a more important thing.

THOMAS S. 
Rating:
5.0

Originally set up pickup at Quaker lane NK. Was not told when renting that this would be a “by phone” rental. Got to the site to find no one on site. After figuring out what to do I went back to site. With the combination of poor wireless and your cumbersome procedure, I was there for over an hour. After numerous, attempts to upload items and getting approval, I finally got my code to the key box. Yup, more torture as the lockbox was jammed and did not open. All this time, now over an hour, I was online chatting with one of your customer service people. Smother delays between her responses wasted more of my time. After I told her thekey box would not open I heard nothing from her. I finally went home with no truck. At home I called the number next to the “ I cannot get my key”. The customer service rep was excellent and switched me over to west Greenwich. The live body on-site was excellent and had my truck waiting. Final synopsis: I am tech savvy and your system absolutely tortured me and wasted 1/12 of my time not to mention the travel to west Greenwich. I can imagine some poor bastard who has limited knowledge of phone expertise completing this procedure via phone rental.

robert L. 
Rating:
5.0

Highly recommend this location. The manager is excellent.

Wendy P. 
Rating:
5.0

Professional and helpful staff. Easy to do business with this location.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Nothing. This location is the best. Clean-inviting, and friendly. The employees go out of their way to help us with our rental.

Wendy E. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

NICOLA L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Curtis and Ozzie were great. Made multiple trips to the location for packing supplies as I prepared for the move. Everytime they were kind and helpful. They made the daunting task of moving much less intimidating.

Hayley O. 
Rating:
5.0

Customer did not leave a comment.

AMAR T. 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Very helpful and very friendly

JASON N. 
Rating:
4.0

Drop off point wasn't what I originally selected but decided to just use this location vs the original plan with the West Warwick, RI drop off location.

JOSEPH D. 
Rating:
5.0

They were right on the spot, took right care of the trailer and go us on our way.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  First Impressions 
Rating:
5.0

Nice place! Nice people!

jerry S. 
Rating:
5.0

Clean, fast, easy and accommodating.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Associate Curtis was extremely polite, friendly and genuine. He greeted me as soon as I entered the facility even though the front door was several yards away from where he was sitting. I would strongly recommend this location. Best u-haul experience to-date.

Clayton J. 
Rating:
5.0

I had never been to this new location and I was greatly impressed! The building and space was beautiful, clean and well lit. Plenty of parking and easy to find location. The 2 staff members that I worked with were SUPER NICE, welcoming, polite, full of tips and helpful information. I would never go back to the local gas station again. This headquarters is just STUNNING and the staff exceptional! Thank you, Christine Ryan

CHRISTINE R. 
Rating:
5.0

Used online self-return on this dolly after hours. Unit worked flawlessly. Very convenient experience. Completely satisfied.

CHRISTOPHER D. 
Rating:
5.0

Wonderful experience!

Emma L. 
Rating:
2.0

The elevator set up is poorly designed. Storage is on the second floor however the elevators are extremely small. They close way too quickly especially for moving large items. These elevators should be larger than a regular elevator to move people considering its for moving larger items in and out of a storage unit. Freight style elevators would be much better for a storage facility

Joseph L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
3.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Charles T.  |  First Impressions 
Rating:
5.0

the elevator closes too quick but other than that it’s really good

Kayla A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gilbert c.  |  First Impressions 
Rating:
5.0

Great location and staff!

Daniel T. 
Rating:
5.0

Curtis was very friendly and helpful. The process was very easy.

Jennifer V. 
Rating:
5.0

Great experience

hugh C. 
Rating:
3.0

staff is the best.. Facility is ridiculously BAD, Elevators and stairs? tripled our in / out time. the free month was good though...Kaitlyn was just outstanding helping us figure out problems, she deserves a higher pay and position...

Ronald J.  |  Overall Experience 
Rating:
5.0

The customer service was excellent. Everyone was very friendly and accommodating.

TODD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
3.0

When I returned the truck the counter person was nowhere to be found. After a long search of following voices he was in the back with the construction crew.

william K. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Curtis at the front desk was great polite it made me feel right at home great customer service

DERRICK W.  |  First Impressions 
Rating:
5.0

Katelyn was just outstanding, turning a stressful situation into an easy process, with unexpected changes, she was what you want to help you in those circumstances....She was EXELLENT!

Ronald J. 
Rating:
5.0

Everyone I worked with was very nice.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Great! Thank you guys!

NORMAN V. 
Rating:
5.0

Customer did not leave a comment.

Alfred S. 
Rating:
5.0

Great service.

steven B. 
Rating:
5.0

Great facility

William P.  |  First Impressions 
Rating:
4.0

Very good

William P. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

I am planning to do this again in a couple of weeks. Hope all goes well again

Kenneth B. 
Rating:
5.0

A hidden gem. I knew the facility housed a U-Haul corporate office but had no idea it was also a brand new, full service U-Haul rental and storage center! General Manager Curtis provided excellent customer service. Just one recommendation: Paint the building orange and letter it up like your other locations!

Christopher D. 
Rating:
5.0

Although it was not a big deal, I did have to clean the windows on my rental. I'm surprised this wasn't noticed because the windshield was very dorty.

Michael M. 
Rating:
5.0

Very knowledgeable & friendly staff

Peter M.  |  First Impressions 
Rating:
5.0

Awesome friendly staff

Justin S. 
Rating:
5.0

Manager was very helpful, sharp and a big help. Top notch - clean - great equipment

Gary P.  |  First Impressions 
Rating:
5.0

Ozzie was helpful every step of the way. I felt confident my move on the back end of my 1,000 mile trip would end effortlessly and it did. Great personalized customer service!! Go see Ozzie and Sandie for your storage needs.

marybeth p.  |  First Impressions 
Rating:
5.0

No improvement necessary for the grand opening. There's always a glitch here or there. Customer service was excellent!!

Marybeth P. 
Rating:
5.0

Great service easy access and very helpful staff

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

ARTEMIO P. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

you are asking the wrong questions. None of the problems I was experience was due to the location. The problem was the manner in which my request was processed, the misleading ads to sneak extra fees on your bill, and the difficulty in reaching customer service (cutting 45 mins into my allocated time with the vehicle). The user interface on the Uhaul site is very diffiuclt to navigate and was confusing.

Andrew E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
No reviews have been submitted for this location.

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