El cliente no dejó un comentario.James W.
Customer Reviews for U-Haul Moving & Storage of West End
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Svitlana B.
Fast and friendly service.Andrew B.
El cliente no dejó un comentario.JOHNLEO W.
Keep the good work ongoing....STANLEYG Q.
Nothing! Customer service was fantastic!ALEXANDER J.
They were friendly and professional. They answered all of our questions without hesitation. If I need another trailer rental, I will definitely come back to this location.Peggy D.
El cliente no dejó un comentario.Maricia C.
Excellent customer support and servicearminat S.
My van rental was quick, easy and very reasonably priced!James M.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.Margret B.
It was okay... better customer serviceDuwayne O.
Paul was great -- professional, efficient, and friendly. The truck was squeaky, but operated well. I felt safe.William B.
El cliente no dejó un comentario.Sheri F.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.Denisha E.
El cliente no dejó un comentario.Carolyn C.
El cliente no dejó un comentario.MaryAnn W.
Staff was incredibly helpful and there were no hiccups at all. Couldn't have been easier!Brian B.
El cliente no dejó un comentario.Bohdan S.
It was really good and talk to customer and helpful I like to say thanks youPema T.
Much better experience with the drop off! ¡Gracias!Megan A.
Customer service was great in the store! Malik was helpful checking me out and the other agent (I didn't catch her name) was helpful too. Both were super professional and kind. Thanks for a great experience!Maeva W.
El cliente no dejó un comentario.luzviminda H.
Just need to be able to pick up the container sooner if neededGeraldine C.
El cliente no dejó un comentario.Richard B.
Train the agents to complete transactions correctly.Tadria W.
The staff at this location are outstanding!!!Deborah R.
Reservation system to retrieve my boxes was inconsistent and unpredictable. When I spoke with Paul, everything went smoothly, was clear, and well organized. But when others answered the phone or were present at the time of pickup, things were confusing, delayed, and/or unclear. All in all, we were satisfied with our Uhaul reservation, but it was a hassle pretty much every time we needed to retrieve a box.Bev B.
El cliente no dejó un comentario.Tom N.
El cliente no dejó un comentario.Yousef D.
The six foot wide trailers should have a six foot wide opening. Fortunately, we noticed before we drove it away, and got a different 6 foot trailer. When we were delivering our four wheeler, we actually ran into a gentleman who didn't realize it, and couldn't haul his four wheeler.Beverly F.
El cliente no dejó un comentario.Wayne A.
The workers that helped me today were great. The website said there were no pickup trucks available but when I got there, one was recently returned. Ms. Johnson cleaned it out for me and made sure I was able to use it. Bringing it back, Mr. Anderson was busy with another customer but he acknowledged me, let me know what was needed and let me do what I needed to do. I cannot remember having a bad experience using this location. Thank you very much and keep up the good work!!!Melissa C.
Excellent customer serviceTimothy V.
Nothing. Great customer service and the renting process was easy.Hoa N.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Trina K.
El cliente no dejó un comentario.John M.
This location gets an A+ from me. Easy to reach, professional staff and the vehicles are ready on time. I will be back next time I need a truck.FROST T.
El cliente no dejó un comentario.Howard G.
Customer service rep helped my sister acquire the storage unit I reserved. U-Haul website is atrocious, allowed me to reserve a unit but there were no units available. Staff physically walked the halls of the storage unit to find an available one. Staff was accommodating for move-in and truck drop-off after hours.Shelby H.
El cliente no dejó un comentario.Vanessa H.
Put the items the customer has purchased in the truck... I did not receive any of the moving bags that I ordered for 10$Joshua A.
The staff person was amazing helpful and friendly. Keep up the good work.Jack H.
El cliente no dejó un comentario.Kristy D.
El cliente no dejó un comentario.Manuel B.
We discovered our storage unit had leaked and damaged several of the items we had stored there. Also, there was rodent damage to some items.Bob L.
El cliente no dejó un comentario.Briana H.
Sherri and the General Manager at the Parham and Staples Mills location went above and beyond providing exceptional customer service !Nicole P.
Easy to drop off inTyler M.
Excellent Overall! Thanks!!Brian B.
I was told a bunch of Lies then overcharged an extreme amount of money and still waiting to get my money back right now because they wiped out my entire bank account so ask me about my experience it was terrible and I'm broke and I have no money thanksROBERTANTHONY B.
The equipment should be in working condition before a customer arrives and the find out its not usable. Wiring was bad on trailer.ARTHUR W.
Nothing everything was fast and friendly.anthony A.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.BAYVOU O.
El cliente no dejó un comentario.Samentha M.
Give gift cards after three rentalsRandy H.
El cliente no dejó un comentario.Marybeth G.
El cliente no dejó un comentario.LAWRENCEB W.
El cliente no dejó un comentario.Tavaris R.
EVERYONE WAS SO HELPFUL AND PROFESSIONAL. THE DAY BEFORE WE RENTED THE SPACE, WE VISITED THE CITE AND THE GENTLE MALEK WAS SO HELPFUL. THEN THE NEXT DAY THE MANAGER, PAUL, WAS SO RESPECTFUL TO US AND REALLY ASSISTED US IN ALL OUR NEEDS. MY HUSBAND AND I ARE SR CITIZENS AS WELL AS MILITARY RETIRED. HE MADE US FEEL VERY COMFORTABLE.DEBORAH F. | First Impressions
El cliente no dejó un comentario.Vanessa H.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.Marian M.
The staff was super friendly and helpful. ¡Gracias!James D.
El cliente no dejó un comentario.Audrey H.
Your delivery and pickup drivers were wonderful and knowledgeable! Good job u-haul!Karen C.
Service and attachment of trailer was excellent.James B.
Everything was greatPatiricia W. | First Impressions
The people at the location were efficient and well-mannered and likeable. The person who took my reservation over the phone apparently didn't listen to what I said. I ended up with a 20 foot truck instead of the 15 footer I requested. Someone forgot to include the half dozen blankets I requested. The people in Richmond did what they could to help out.William Y.
El cliente no dejó un comentario.Lynn C.
El cliente no dejó un comentario.JOHNKENNON E.
El cliente no dejó un comentario.ROGER T.
Efficient and friendly staff.Kenneth H.
El cliente no dejó un comentario.Melissa D.
El cliente no dejó un comentario.KENNETH J.
El cliente no dejó un comentario.Todd L.
The two gentleman were knowledgeable , helpful and friendly. I have used other U- places several years ago and they were totally very dishonest in my paper work and money. Thank you for such a great experience this time.Sara C. | First Impressions
El cliente no dejó un comentario.THADSTEVEN H.
El cliente no dejó un comentario.Ken H.
My boxes arrived at this location and one box arrived after being dropped and smashed into pieces. Half of my goods arrived damaged with thousands of dollars of damages. Rating the location average because they handled this catastrophe well, but overall and absolutely terrible experienceCasey W.
Stop telling people on the phone they can change or alter reservation online , it is impossible to alter reservation online . 4 out if 5 people I talked to on phone wher worthless , the 5th was a great help .Howard K.
Guys did a great job!Wayne S.
El cliente no dejó un comentario.Vanessa f. | Overall Experience
We had problems over the time of our rental that we could not get in with the 24 hour access and times the gate was wide open for a long time. Did not care for that as we paid the same amount the hole time of our rental. We were never reimbursed for anytime that we could not have access and I felt we had no security when the gate was it 24 seven. Thank you for your timemike w. | Overall Experience
El cliente no dejó un comentario.scott b. | Overall Experience
El cliente no dejó un comentario.GEORGEHARRY K.
I want to thank Crystal from Portsmouth, Rachel and Nikki from Henrico further excellence in customer serviceanglela H.
The staff was very helpful and polite during my visit and after hours.Vernon D. | Overall Experience
El cliente no dejó un comentario.Roman L.
El cliente no dejó un comentario.BEAUD C.
Surface Storage EVERYTHING WAS GREAT - 4 YEARSWILLIE W. | Overall Experience
El cliente no dejó un comentario.Chris K.
El cliente no dejó un comentario.LUKESTANLEY S.
El cliente no dejó un comentario.Brittney R.
El cliente no dejó un comentario.Frank M.
Malik has outstanding customer service made our return and storage needs stress and worry free and he was very understanding his co worker Brittney gave us the information we needed and was very helpfulWendy P.
Paul and his staff are very friendly and helpful. The facilities are well maintained and very clean. Best UHaul location that I have seen and usedShahab M.
El cliente no dejó un comentario.Donna T.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Kari O.
El cliente no dejó un comentario.Quamane L.
El cliente no dejó un comentario.PHYLLIS B. | First Impressions
El cliente no dejó un comentario.Monteza C.
The truck we received had a large dent on the door that made it difficult to open and close. I also had to go back and pickup the dolly I had requested.Rosie H.
El cliente no dejó un comentario.GARY i. | Overall Experience
Everyone was very Helpful and Professional. Nice friendly Staff..Larry B. | First Impressions
El cliente no dejó un comentario.Michelle B. | Overall Experience
Very convenient, well maintained and everyone was extremely helpful.Sandra H. | Overall Experience
Our reservation was a bit confusing - we talked to multiple people who all told us different things. But once those things were sorted it was great.Ivan M. | Overall Experience
BIG SHOUT OUTS TO PAUL FISHWICK. Good person right thereian b. | Overall Experience
El cliente no dejó un comentario.Jacqueline H. | First Impressions
El cliente no dejó un comentario.sharon g. | Overall Experience
Thank you for staying a little late the day we showed up to check in!Ashley K. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
El cliente no dejó un comentario.KARENELLE G. | Overall Experience
The young man who initially signed me in was very nice and patient. Paul was the nicest guy ever. The facility is extremely clean, even the bathrooms!!! Everyone took the time to explain everything. I'm glad the other uhaul storage location fell through because I hit the jackpot at this location!STEPHANYR R. | First Impressions
The staff was very nice and knew their job. Great experience.Kip R. | First Impressions
I was told you did not have a storage bigger than 10 ×8×8. I barely could put my items in the storage . My items are very, very tight to the point, I can't get anything out of storage until I move out.Dawnamarie P. | First Impressions
BOTH REPS WERE DOPE💪🏾💪🏾🔥Darrien B. | First Impressions
Job,well doneAlphie J. | Overall Experience
Paul who help me, Made my whole experience pleasurable ThanksRonnie S. | First Impressions
El cliente no dejó un comentario.Shelby S. | Overall Experience
El cliente no dejó un comentario.Candace J. | Overall Experience
El cliente no dejó un comentario.jennifer c. | First Impressions
Paul was fantastic and very helpful!Nicole H. | First Impressions
Very impressed with the entire operation. Liked brr we if able to pay rent on line. Space is clean and safe and cost is excellent! Staff was always extremely polite and helpful. Only complaint I would have is that at times the number of staff was not sufficient to handle the number of customers so long wait libes.Lauren W. | Overall Experience
This time I was renting storage space for my travel trailer. Everything went smoothly and Paul was extremely helpful in a number ways.Timothy D. | First Impressions
I lost my storage due to the terrible customer service. I could never get anyone on the phone or get a return phone call.Lakeeshia P. | Overall Experience
El cliente no dejó un comentario.Jerry B. | Overall Experience
Online under my account it didn't show a reservation therefore not allowing me to make payments online. Nobody seemed to know why or how to fix it. I had to schedule time to call the office during open hours to make the payment over the phone which was very inconvenient.BRIANLEITUTUA S. | Overall Experience
The facilities and staff at U-Haul are exceptional.Kevin H. | First Impressions
El cliente no dejó un comentario.SABRINATIARA M. | Overall Experience
Tat (spelling) was awesome and very helpful!!Jessica H. | First Impressions
El cliente no dejó un comentario.Daisha S. | First Impressions
El cliente no dejó un comentario.Courtney S. | Overall Experience
El cliente no dejó un comentario.Dennis W. | First Impressions
The staff was exceptionally accommodating and resourceful.THOMAS H. | First Impressions
El cliente no dejó un comentario.CHRIS R. | Overall Experience
El cliente no dejó un comentario.Shannon W. | Overall Experience
El cliente no dejó un comentario.Taelor F. | First Impressions
The staff was very professional and courteous. Grounds was very clean and secure.DIANNAMARIE F. | Overall Experience
When I got to the storage facility to move into my storage unit I already had a U-Haul truck filled with my belongings. I had a unit reserved in advance in an attempt to avoid any headaches at the facility. When I went to claim my unit it turned out that the unit I had reserved already had someone else's stuff in it. The woman at the counter then tried to locate another unit. We walked to two units and they were occupied already. After striking out she wrote down a few numbers and disappeared for a while trying to locate a vacant unit. She could not find one. Finally, after what felt like an hour of waiting and searching, she told me that there were some outside units available. She told me that I would be charged the same rate for the outside units as I was for the inside unit I was originally trying to rent. I moved my stuff into the unit and thought nothing more of it. About a month later I received an email from U-Haul saying my reservation had been cancelled. Immediately concerned with the status of my belongings I stopped what I was doing at work and called the U-Haul office. I was told that my reservation had never been completed in the system and that I needed to give some information over to correct it. I went ahead and handed over my card to be charged and some other contact info. This is when I discovered I actually would not be receiving a discount and would be paying the full price for the outside unit. Now I am paying $45 more a month for a unit that was too large for my needs in the first place. I am unable to get there in person to move my belongings for the next few months and now feel like I've been swindled.ANDREWJOHN R. | First Impressions
El cliente no dejó un comentario.Ashley R. | Overall Experience
El cliente no dejó un comentario.Jessica A. | Overall Experience
I've been trying to get a call back from these people for a year no call back in regards to someone saving my card number and charging my bank card. They expect you to pay them but I don't get an explanation as to why Crystal or whoever she was told the bank I authorized her to use my card. I wouldn't use them if I was paid to use their storage again.Shantae L. | Overall Experience
El cliente no dejó un comentario.Cynthia C. | Overall Experience
El cliente no dejó un comentario.Jessica A. | First Impressions
Good experience overall. The only downside is that the front office and ubox facilities seem to be somewhat disconnected from each other operationally, which led to a lot of unnecessary traveling back and forth for me.scott b. | First Impressions
One of the cleanest if not the cleanest U-Haul facility I have seenWanda G. | First Impressions
El cliente no dejó un comentario.TIMOTHY H. | First Impressions
Very happy!EILEENS N. | First Impressions
Paul is extremely knowledgeable and helpful. You can definitely tell that he enjoys his job. It is natural for him to work at making the customer satisfied. This type of customer service gives you reasons to change your storage space to U-Haul when you were simply renting a truck and you storage space was some where else.WANNA C. | First Impressions
As usual, the at U-Haul/West End was excellent. Everybody was helpful, particular Paul Fishman. Very professional...top to bottom! I really like the new 10'x 10' exterior storage units. They allow me to quickly adjust my business storage as needed at a reasonable cost.APPLETONGREGORY M. | First Impressions
El cliente no dejó un comentario.Daniel M. | Overall Experience
Due to some error.....my original unit that I purchased was rented out to someone else. But Ms Sykes assured me that she would resolve the matter quickly. And she did!!! She was awesome!!!DAWUD N. | Overall Experience
The manager and staff are exceptional but needs to have additional employees to service the large number of customers utilizing the facility.Eppie S. | Overall Experience
El cliente no dejó un comentario.ALFREDBURTON H. | Overall Experience
Paul is an outstanding manager and customer oriented with a well trained staff.ROBERT T. | Overall Experience
El cliente no dejó un comentario.CRAIG R. | Overall Experience
El cliente no dejó un comentario.Seamus C. | First Impressions
Staff was always courteous. All facilities were impeccably clean. I have and will recommend others at every opportunity.WILLETTE H. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER C. | Overall Experience
El cliente no dejó un comentario.Grady T. | Overall Experience
Paul is very professional, friendly and customer oriented. As a retired Army veteran who has used Uhaul facilities all over the country no manager or facility can measure up to Paul and his staff.ROBERT T. | Overall Experience
I love this location, everyone is very nice and work hard every day! I've been going here for 3 years now for truck rentals and storage, I will forever be a loyal customer. Paul is the best GM that has been at this location, He communicate and follow up when needed.TRACI J. | Overall Experience
El cliente no dejó un comentario.Eric D. | Overall Experience
The facility is very well maintained from a physical and customer service perspective. The price was very comparable to the unit size.shawnda b. | Overall Experience
The storage unit was great and the process went well. The only complaint I have for this location is the wait time when you need assistance. One day I had to wait 45 minutes (with only two customers in front of me- and about 6 behind) because there was only one person working. He was literally with that customer the entire 45 mins. Finally, the manager came out from the back room/office and helped. I needed something a few days ago, went in to ask fir help and the line was all the way to the door with only one employee working (the same one as last time) so i didn't even wait this time!!!Angie S. | Overall Experience
Excellent customer serviceROSHAN P. | First Impressions
When I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!Toniqueka C. | First Impressions
El cliente no dejó un comentario.Kevin O. | Overall Experience
Need more office staffLauren C. | Overall Experience
Only issue was it was hard to close my door. Had to use tools the first couple of times. Needs to be fixed.Jessica C. | Overall Experience
Wonderful service. Facility is clean, attractive and secure. My experience with employees has been very positive.Maunone T. | Overall Experience
I just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that's were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!Shunda F. | First Impressions
Great Customer ServiceTRACI J. | First Impressions
El cliente no dejó un comentario.Amy O. | Overall Experience
The man named Jim who helped me was very nice and helpful and professionalreeda k. | First Impressions
Hire more staffLauren C. | First Impressions
Paul Fyshwick is best Gen. Mgr. to lease from. Evelyn and staff are appreciated as well.Chris G. | Overall Experience
Scott’s help and professional support we’re EXCELLENT!!Vicky H. | Overall Experience
The associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.Sheila D. | Online Move In
El cliente no dejó un comentario.RYLANDLINDSEY H. | Overall Experience
El cliente no dejó un comentario.VALENCIA H. | First Impressions
There was a man living in his storage unit while I was there.LAURA P. | Overall Experience
Great service. Nice, clean facility. The use of the provided dollies was an added bonus.Hashim C. | Overall Experience
They set the time for the U-haul too short but other than that it’s fine.Margaret G. | Overall Experience
At first they didn't think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay $10 extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.Mary D. | First Impressions
El cliente no dejó un comentario.sandra s. | Overall Experience
El cliente no dejó un comentario.Krystal A. | First Impressions
El cliente no dejó un comentario.sharon g. | First Impressions
El cliente no dejó un comentario.DIANNAMARIE F. | First Impressions
El cliente no dejó un comentario.Krystal A. | Overall Experience
Great Customer Service from everyone we encountered.Jeffrey C. | Overall Experience
Professional and friendly staff. The gentleman ensured all my storage needs were met.Hashim C. | First Impressions
I appreciate the professional attitude and helpful staff, overall it was a pleasant experience with the Uhaul company. Thank you for your service.dallas c. | Overall Experience
Mr Fishwick and his assistant at the checkpoint counter were super helpful and courteous Along with the lady who helped me at my truck pickup center. SíVicky H. | First Impressions
Excellent service all the time.frank j. | Overall Experience
El cliente no dejó un comentario.JAHNEAKIA B. | First Impressions
El cliente no dejó un comentario.RYLANDLINDSEY H. | Overall Experience
The unit was already rented, full, and locked. It took a long time to get help, switch units, and had to go find the employee again because he forgot to bring me the lock that was supposed to be in the unit, after he said he would bring me one.James L. | Online Move In
Customer service representatives were customer friendly, patient, understanding, helpful, and professional. Se los recomiendo a todos.Celeste F. | First Impressions
El cliente no dejó un comentario.TRAMIYA O. | Overall Experience
El cliente no dejó un comentario.Richard G. | Overall Experience
El cliente no dejó un comentario.Joseph T. | First Impressions
El cliente no dejó un comentario.Lakelia S. | Online Move In
El cliente no dejó un comentario.Shanae W. | First Impressions
El cliente no dejó un comentario.DAISEYIRENE T. | Overall Experience
Paul is doing an incredible job leading the team at this facility. Even when it is crazy busy Paul manages to remain friendly and helpful. We moved Memorial Day weekend which was a super busy time. The truck we reserved was not turned in as scheduled but Paul still made the move happen for us. I highly recommend West End U-Haul!Amy K. | Overall Experience
The young man who helped us was excellent. I think his name is Montrel.KATHRYNMARIE G. | First Impressions
Muy excelenteRocky C. | Overall Experience
The employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.Brian P. | First Impressions
El cliente no dejó un comentario.Donna T. | Online Move In
Took some time and energy to get in but, management was pleasantly willing to compensate for all complications.Aleighsha K. | First Impressions
El cliente no dejó un comentario.Martin G. | First Impressions
The whole entire staff is so hard working.DEBORAHHUNTER B. | Overall Experience
El cliente no dejó un comentario.Lavonne J. | Online Move In
Paul has a great customer service focus.ARMSTEADKEITH J. | Overall Experience
El cliente no dejó un comentario.ANTHONY G. | First Impressions
El cliente no dejó un comentario.Alesia K. | Overall Experience
Paul and team do an excellent job of ensuring that customers are taken care of during move-in; would highly recommend!Catherine D. | Online Move In
El cliente no dejó un comentario.Jane N. | Online Move In
I never rent any other company except U-haul got everything l need for my truck, storage, RV, & U'box also very convenient * U-haul have all the necessary information tools for moving all equipments around the country including Canada & Hawaii *EVELYNLUCAS W. | First Impressions
El cliente no dejó un comentario.Lakesha T. | First Impressions
El cliente no dejó un comentario.Barbara R. | Online Move In
El cliente no dejó un comentario.RC J. | Overall Experience
El cliente no dejó un comentario.ARMSTEADKEITH J. | First Impressions
El cliente no dejó un comentario.Shannon W. | First Impressions
Mario was very helpful I would recommendSamantha P. | Overall Experience
El cliente no dejó un comentario.DAISEYIRENE T. | First Impressions
El cliente no dejó un comentario.LAWRENCERUDOLPH B. | First Impressions
The staff needs to be better trained. I had problems every time I had to deal with them. Including the day I moved in when I got to my assigned unit I found a huge support beam in the middle of it. Staff should know where these are and let people know given the amount of room they take out of the space I'm paying for. The next month I got a lock on my unit and a late fee because my payment wasn't auto drafted like I instructed it to be. I called and made the payment and went to the office to ask if there was a still a lock on my unit and someone walked out with me to check and when we got there and found a lock on it, he had to leave me standing there longer while he went back to get the key. Why wouldn't an employee bring the key with him to save a trip and my time? Another time in December y'all were doing construction and I didn't know how to get in. Went to the office and was hastily told go around the other side. Went to the other side and spent 10 minutes walking around and up and down hallways and never did find a way in. Didn't bother asking the office again as they were no help the first time and by this point I was tired of having to make multiple trips every single time I needed something from the office. Based off the storage aspect of your business, i like it just fine. Your employees really turned me off to your whole place. The day I went in to tell them I was moving was the only time I didn't have a problem. I should have never moved in after the first day. I walked from the office to the unit 4 times in one visit just to get a unit that didn't have a huge support beam in it and the whole process took over 1.5 hours. I fully understand the need for the support beams but you should really have your employees at the very least know where they are and off or a discount on those units. I'm not going to pay full price for a unit I have to Tetris my belongings into. If you're charging for a 5x10 unit, all that space should be available.Ronald D. | Overall Experience
El cliente no dejó un comentario.Felicia D. | Overall Experience
Need more employees to work on Saturday. It was super busy and only two men were working.sandra s. | First Impressions
El cliente no dejó un comentario.Vineace E. | First Impressions
Extraordinary service!!Alesia K. | First Impressions
El cliente no dejó un comentario.DANIELLENICOLE J. | Overall Experience
The salesperson was very polite, respectful and assisted me.Eppie S. | First Impressions
I'm not sure what his name is but he worked on April 2nd, 2021 around 11am. He was very nice and the service was speedy! I came into the building and left out happy. Thank youuuLovely R. | First Impressions
I also rented a truck and while I was moving it rained and the inside of the truck was leaking so I called and was given another truck with no problem. I didn't pay for the dolley rental however I feel more should have been taken off for the inconvenience of having to stop packing to return a truck that was leaking on my stuff at no fault of mine. Other than that employees were very helpful.DANIELLENICOLE J. | First Impressions
The young man who assisted me was so friendly and pleasant. I had to switch my storage unit size and he showed me actual units and helped me pick the best one. He was so patient and thorough.Monique E. | First Impressions
El cliente no dejó un comentario.ISAAC A. | First Impressions
My unit was located through a maze all the way in "the back". It was very inconvenient to move my belongings in and out. There needs to be another access point into the building on the other side for more accessibility. It cost me quite a bit of extra money for all the extra time it took my movers to get my belongings out. There was a back door but associates wouldn't allow access. It was very frustrating.Michele J. | Overall Experience
Paul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.Deanna B. | First Impressions
El cliente no dejó un comentario.Deborah W. | Overall Experience
They charged a card that was not suppose to be saved and they cut my lock that I bought without notifying meLauren V. | Overall Experience
El cliente no dejó un comentario.Summer P. | Overall Experience
The gentleman that helped me get the storage unit was very helpful, polite, patient, and kind. He had a long line and still managed to help me and smile the entire time.Jessica Q. | Overall Experience
Great and professional staff.Brian W. | Overall Experience
The young man who helped me was awesome. I can't remember his name. Very nice and professional.Hill J. | First Impressions
El cliente no dejó un comentario.Turquoise S. | First Impressions
The process was very smooth and painless. The team was a joy to work withGregory S. | First Impressions
El cliente no dejó un comentario.Gerd L. | Overall Experience
Excellent service! Nicole Johnson was phenomenal and the entire staff was extremely professionalMichelle B. | First Impressions
I have rented equipment, turned in equipment, and rented a storage unit. in all, staff has been knowledgeable, helpful and patient with me. recommend them and it to anyoneEvelyn B. | Overall Experience
El cliente no dejó un comentario.Gerd L. | First Impressions
El cliente no dejó un comentario.janice g. | Overall Experience
El cliente no dejó un comentario.Sara S. | First Impressions
If I Have to have a storage again. I will choose this one.AAron W. | Overall Experience
All staff were extremely helpful and friendly.Robert M. | Online Move In
The only issue I had was the unit I originally was assigned had a support column in it taking up a decent amount of space so I had to go back up front and get a different unit. I was at the location twice that day and dealt with 3 different employees and they were all very courteous and helpful. I just think you should know which units have those in them and let people know and or discount them as space is obviously important when renting a storage unit.Ronald D. | First Impressions
El cliente no dejó un comentario.Pearl B. | Overall Experience
Clinton and the staff at Parham Road were incredible. Highly recommended!Frank P. | First Impressions
El cliente no dejó un comentario.Heidi C. | Overall Experience
El cliente no dejó un comentario.Thomas C. | Overall Experience
This is my second year in a row using this storage facility. I'm never disappointed by the top notch customer service and professionalism. Cynthia was a huge help on the phone and made our experience very easy and enjoyable. We will definitely use again.Antonio C. | Overall Experience
El cliente no dejó un comentario.Debra L. | First Impressions
An error was made by an associate, however, the manager was very professional and corrected the error along with offering an apologyWilliam S. | Overall Experience
I was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .Trisha C. | First Impressions
El cliente no dejó un comentario.GARY i. | First Impressions
El cliente no dejó un comentario.John M. | First Impressions
I appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choiceCheryl D. | First Impressions
El cliente no dejó un comentario.Thomas C. | First Impressions
Cynthia, we need your help. Everyone is very nice but we have a nightmare unit. First, we wanted and rented. 10x7 but when we went to it it was a 5x5 with a beam in the middle. Then we got a 10x 8 because that was the best they had. In any event, when I went later in the week for the first time the latch was not working. Christian, who was alone helped me and even he had to work at it. Great young man by the way. It still is not working properly. Unit 1566. Reed whitener cell 804-240 1541william w. | First Impressions
New to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was greatColonial Floors V. | First Impressions
El cliente no dejó un comentario.patty b. | Overall Experience
I had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.Chester A. | First Impressions
Clean and organized rental office. Friendly staff.Rey L. | First Impressions
The actual facility was great...everyone was helpful and nice..my only issues was with the company as a whole... I found out 2 days after my monthly payment was deducted from my bank account that I was approved for a house and that I could move in that weekend. When I contacted uhaul about a possible refund since I wouldnt be needing the unit for that month I was told no they dont issue refunds and they just suggest you dont move out til right before you payment is due. Had I known I would be approved that quickly I would have moved my stuff out early. So I was out almost $100 for that. Then when I put in my move out request on the day I moved out (may 31) everything was good to go as I was told..but then today (june 28) I checked my account and they had deducted another $100 now I have to wait 3-5 days to have that money refunded to me.Tiffany N. | Overall Experience
El cliente no dejó un comentario.JOSHUA P. | Overall Experience
Would have been good to know in advance that we were able to load closer to my unit in the back of the building.Cheryl B. | First Impressions
El cliente no dejó un comentario.Christine E. | Overall Experience
The two men who were working on Thursday, Friday and Sunday- days that I had been in the office were helpful. They seemed short handed and could have used help. Even so, they did a good job trying to get us taken care and answer the phones. Thanks for you assistance. SteveSTEVENGERARD F. | First Impressions
El cliente no dejó un comentario.Lisa L. | Overall Experience
I found dead bugs in my storage unit along with little almost Roach like bugs crawling on some stuff. Not to mention having to move stuff from in front of my unit a few times that someone had placed in front of it. Overall just wasn't happy finding bugs so I took my stuff out because I'm not paying for pest.Cristal F. | Overall Experience
El cliente no dejó un comentario.Krystal A. | Overall Experience
The lady who assisted us was very polite and professional.Deborah O. | First Impressions
El cliente no dejó un comentario.sakura p. | First Impressions
They were very helpful both ends of the trip.Virgil B. | First Impressions
Cynthia was fantastic. She was friendly. Patient and did a great job explaining everything. I would love to work with her again anytime. The facility is clean and well maintained. I am very happy we decided to move units if only to work with Cynthia again.Elizabeth T. | First Impressions
El cliente no dejó un comentario.Deborah S. | First Impressions
El cliente no dejó un comentario.Dedbroh S. | Overall Experience
Thr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i neededBrandon T. | First Impressions
Second time I’ve been charged twice for service, billing department lacks basic accountingDelila U. | Overall Experience
I've patronized this U-haul location several times to rent trailers, trucks, etc. over the last several years. This time, I needed parking/storage for a trailer and they had just the solution I needed. Time from my first phone call inquiry to actually parking my trailer behind the secured gate took about 1 hour and I'm very happy with the results. Good operation here!James M. | First Impressions
Horrible experience wherein Uhaul misbilled the account and demanded payment without EVER correcting their documented errors. The unit contained sentimental items of a loved one uhaul violated...Scherreda D. | Overall Experience
Thank You For All Your HelpShawna C. | Overall Experience
The experience was pleasant except for the wait time. More staff is needed at this busy location,.Lavetta G. | First Impressions
Storage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.Jessica J. | First Impressions
No complaints.John F. | Overall Experience
Required CommentEUGENE P. | Overall Experience
I will always conduct my Uhaul business at this facility. The the employees are friendly and always provide a solution for my requirements. I like conducting business at this branch.Mark S. | Overall Experience
They were very helpful and very kind. Thank YouShawna C. | First Impressions
Prompt and courteousmolly M. | First Impressions
Easy to deal with. Manager Cynthia was always helpful. Perfect, clean storage for my travel trailer.Gary H. | Overall Experience
SatisfiedJuanita S. | Overall Experience
No issues at all! The manager is awesome and maintains her calmness. Great experience getting my unit!Terri R. | First Impressions
Everything runs smoothly,it is awesome that customers can do most of the work at home fr the automated services. Once in a while there is a fluke, but there is always a kind employee to save the dayLloyd S. | Overall Experience
I had trouble with the move out procedures and could not reach anyone by phone despite long wait ones and a disconnected call.Martha R. | Overall Experience
The staff was very friendly and the facility was very clean. i was very impressedMELISSA B. | First Impressions
Customer service is very slow. There is too long of a wait to get waited on. One person to help you. Almost to the point of rude. You are completely ignored while waiting to be helped. Lila Vloretta v. | First Impressions
I have dealt with this location several times over the past year and each time has been a very pleasant experience. The staff are friendly and knowledgeable. I highly recommend them.Shirl D. | First Impressions
Clean building and great customer experience.Mohammed`` M. | Overall Experience
Great peopleJose H. | Overall Experience
We were very pleased with the friendly and knowledgeable help we received.Ella P. | First Impressions
Service went very well.SHAKIRA A. | Overall Experience
good jobRaymond K. | Overall Experience
Great serviceTom S. | Overall Experience
I couldn't ask for a better experience! Thank you, U-Haul!Jeffrey F. | Overall Experience
Experience was good overall. I did have a big negative in closing down ... was informed that there is no proration of days remaining in the month, so I lost out on 3 weeks refund!!WILLIAM B. | Overall Experience
Great staff very helpful storage unit was a little far in the back but I still made it work all in all great place to store stuff nice safe never had to worry about nothingRobert B. | Overall Experience
I rented a parking spot for an RV. The manager that I dealt with was friendly, helpful and pleasant to work with.Raymond K. | First Impressions
Like forward to doing business again.ROGER P. | Overall Experience
I would have preferred getting my 2nd storage space close to my first so that I could separate my items to pull out first. It is basically too far apart which makes it very difficult to accomplish.shakira a. | First Impressions
I felt safe keeping my housing contents there for over 6 months. The staff was great - Polite & helpful I had trouble with the U-Haul website and they were able to help me with that.Helen M. | Overall Experience
Great customer service. Quick and painless.Mohammed`` M. | First Impressions
..ben T. | Overall Experience
Fabulous storage and truck rental facility. Consistently helpful and friendly staff, very clean storage, easy access! Recommend with no hesitation!!Cynthia J. | Overall Experience
Overall, the move went well. U-Haul truck rental had only one glitch with truck pickup moved 10 miles away, but Whitaker Movers were fabulous!WILLIAM B. | First Impressions
..ben T. | First Impressions
Ubox not ready when I arrived for scheduled pickup, but Uhaul staff was wonderful and immediately got the Ubox out of storage for me. Would use Uhaul Ubox services and this Uhaul location again.Allison K. | Overall Experience
The staff was very helpful. I would recommend U-Haul Moving & Storage of West End to everyone.Lucindia J. | Overall Experience
I always use Uhall and I do have nothing but EXECTLEND CSIlka T. | Overall Experience
I never went to a facility. My contact was all via phone and "Emily" provided exceptional customer service. She was friendly yet professional, went beyond to ensure I received the best experience.Tom S. | Overall Experience
I did not see the storage facility, but Rhonda delivered and picked my UBoxes, she is a professional and kind person. My family thanks Rhonda for her excellent customer service.KATINA G. | Overall Experience
It is extremely annoying that I can't get out of this survey unless I type something in this box. So I went back and changed some of my answers. Some are right and some are wrong. Now it's crap.Janet V. | Overall Experience
Well taken care of.alex n. | Overall Experience
The facility was very clean, but Lighting was bad in the building, no designated parking area. Staff not very friendly and I had to wait each time I came in. Got billed for the unit after cancelingnancy p. | Overall Experience
Great customer service over the phone, everything done as agreed with UHAUL. ¡Gracias!VALESKA S. | Overall Experience
issue was that when it was time to cancel outside storage I had I was told I would have to comeback in the morning when manager was onsite, this was after Waiting almost a hour in line. Mgr Awesome!Troy / Emcor Facility Servic H. | Overall Experience
First class site a employees very helpfulJohn H. | Overall Experience
I could not access my vehicle that I stored there. My login at the gate was never made to work. Therefore, I could only access my vehicle when the office was open and someone could buzz me in.marvin h. | Overall Experience
Staff was very friendly and helpfulTheresa L. | Reservación
My U-boxes were supposed to be delivered between 11:30-12:30. They arrived at 5:30pm. I spent several hours on the phone and drove to the store to figure out where the boxes were. It was horrible.Sydney H. | Overall Experience
The facility is great but the billing system is very confusing. . It was a little understaffed on move-in but otherwise great place to store stuff and would use it again.Mary Ellen T. | Overall Experience
Busy but helpful in resolving U-Box problem.Rachael C. | Overall Experience
Storage here was a good; I had two hiccups early on sorting out my bill; caused me to have to pay twice in one month, and customer service unable to help me after hours when my code didn’t work.Anna R. | Overall Experience
Rhonda Wehman and the management team are awesome. Thanks for all your support and stellar customer service.trey r. | Overall Experience
Would not recommend. Staff not friendly and helpful. Service on site and over phone not helpful.Matthew C. | Overall Experience
Worked with Rhonda and she was a joy and pleasure to deal with. Extremely professional and an expert on the forklift! Would use her again in a second.Fernando E. | Overall Experience
I did not move in on 7/26. 7/25 I called to reserve a truck and was told it qualifies me for a month free. 7/26 despite my email and this record no one can find my reservation. I called, no resolutionamanda s. | Reservación
The only problem I had was the auto transport I had reserved was not available there. I had to drive over 60 miles to pick up the transport. That seemed to be more of a corporate problem.michael m. | Overall Experience
Delivery of the U-Box was right on time and it definitely served our purpose!!! Pick-up was prompt as well!!! Would highly recommend U-Haul!!!David T. | Overall Experience
Rhonda with U-Box was wonderful! Highly recommend.Joanne F. | Overall Experience
I did not visit the establishment but Rhonda was Aces .....Norman R. | Overall Experience
We didn't visit the facility: they held our U-Boxes until we were ready for delivery. Rhonda was a particular pleasure to work with, scheduling the best time to deliver and pick up.Philip M. | Overall Experience
Very convenient and I am glad that they take month by month rental of RV parking and not yearly contract.wilfredo m. | Overall Experience
Excellent facility with great customer service including after-hours accommodations & great access to rental vehicles. ¡Gracias!wade b. | Overall Experience
Staff was not friendly, had issues with getting lock on door, tried to get assistant from an employee walking towards me, asked a question, he did not answer, told the manager in front of the employeediana k. | Overall Experience
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