Customer Reviews for U-Haul Moving & Storage of West End

3,775 comentarios

3133 E Parham Rd   Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

(804) 616-3629

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 616-3629

3133 E Parham Rd
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
5.0

The online process was easy and convenient

WANDAEVETTE J.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke with and interacted with, was professional and courteous! Great team and customer service! Much appreciated!

Laura J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dain C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

murle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Opal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

philip m.  |  First Impressions 
Clasificación:
3.0

Vehicle arrived 2 minutes before I was scheduled to use it, waited 1 hour at the Location for the equipment to arrive and luckily it did so do think it was cleaned. Use this company quite regularly hope that they would comp me on some of the fees next use.

Duwayne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

A had a horrendous experience with U-Haul for this move and will be writing a complaint letter to company management. Last year my experience was perfect. This time, screw up upon screw up.

rhonda S. 
Clasificación:
5.0

Friendly and the truck was ready to go. Keep up the good work!

ANDREW L. 
Clasificación:
3.0

The service was terrible.

James R. 
Clasificación:
3.0

I filled the whole gas tank by mistake. I only needed to fill till quarter left . Filled around $20 extra gasoline by mistake . Please refund that amount.

Biplav C. 
Clasificación:
5.0

They are always so helpful and pleasant at this location. Gracias.

Barbara F. 
Clasificación:
5.0

Mr. Fishwick and his staff are VERY competent, friendly and have a CAN DO NOW for you attitude; will be back again and will recommend them highly; GIVE him a raise!

Doris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIEANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert P. 
Clasificación:
3.0

Pick up was terrible. I had checked in online but no one could find my reservation. Took 30 to get out of there. Dropping off Sunday was the opposite. Very attentive and in and out in 5 min.

KRISTINKAY T. 
Clasificación:
4.0

Truck didn't really run too well, was missing and not running on all cylinders so used more fuel than should have, explained this to guy checking the truck back in and he was helpful

Roderick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

This seems to be a very busy location, the people working here have always been very helpful and courteous. I have used this location many times and have never been disappointed in the service I have received.

Mark D. 
Clasificación:
5.0

Limitations with the Ubox, hours are not the same as the store hours.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA W. 
Clasificación:
5.0

Love this location Paul is a good person very friendly and always being nice.

Salaamalean G. 
Clasificación:
4.0

Paul was great! He was very busy but thorough and quick.

Jimmy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
4.0

The sales person was super nice, explained everything I questioned to satisfaction. Very personable, made me feel valued as a customer.

Bonita G. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEEGEORGE C. 
Clasificación:
4.0

AC of car was not working in the hot summer

Zayad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

Exceptional customer service, very diligent, and highly recommended. I appreciate the teamwork to make my move in to my new home run so smoothly. I want to give Kaylee and her grew a thumbs up.

Latonya R. 
Clasificación:
5.0

Excellent staff, great service, perfect. Thanks again

Jon F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
5.0

Paul and his team were friendly and efficient. I was very impressed with the whole process.

Lucien R. 
Clasificación:
5.0

The trailer had dirt inside which I had to clean before moving my things in but other than that it was fine. Very friendly staff.

Kimberly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ostin W. 
Clasificación:
5.0

The staff is friendly and personable.

Brent K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYANN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latanya K. 
Clasificación:
3.0

I liked the mobile app function you had before, where you picked key up at licked box. Going inside takes awhile, and is inconvenient

Bridgette E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Svitlana B. 
Clasificación:
5.0

Fast and friendly service.

Andrew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNLEO W. 
Clasificación:
5.0

Keep the good work ongoing....

STANLEYG Q. 
Clasificación:
5.0

Nothing! Customer service was fantastic!

ALEXANDER J. 
Clasificación:
5.0

They were friendly and professional. They answered all of our questions without hesitation. If I need another trailer rental, I will definitely come back to this location.

Peggy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maricia C. 
Clasificación:
5.0

Excellent customer support and service

arminat S. 
Clasificación:
5.0

My van rental was quick, easy and very reasonably priced!

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margret B. 
Clasificación:
3.0

It was okay... better customer service

Duwayne O. 
Clasificación:
5.0

Paul was great -- professional, efficient, and friendly. The truck was squeaky, but operated well. I felt safe.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denisha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryAnn W. 
Clasificación:
5.0

Staff was incredibly helpful and there were no hiccups at all. Couldn't have been easier!

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bohdan S. 
Clasificación:
5.0

It was really good and talk to customer and helpful I like to say thanks you

Pema T. 
Clasificación:
5.0

Much better experience with the drop off! ¡Gracias!

Megan A. 
Clasificación:
5.0

Customer service was great in the store! Malik was helpful checking me out and the other agent (I didn't catch her name) was helpful too. Both were super professional and kind. Thanks for a great experience!

Maeva W. 
Clasificación:
5.0

El cliente no dejó un comentario.

luzviminda H. 
Clasificación:
5.0

Just need to be able to pick up the container sooner if needed

Geraldine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
3.0

Train the agents to complete transactions correctly.

Tadria W. 
Clasificación:
5.0

The staff at this location are outstanding!!!

Deborah R. 
Clasificación:
3.0

Reservation system to retrieve my boxes was inconsistent and unpredictable. When I spoke with Paul, everything went smoothly, was clear, and well organized. But when others answered the phone or were present at the time of pickup, things were confusing, delayed, and/or unclear. All in all, we were satisfied with our Uhaul reservation, but it was a hassle pretty much every time we needed to retrieve a box.

Bev B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yousef D. 
Clasificación:
5.0

The six foot wide trailers should have a six foot wide opening. Fortunately, we noticed before we drove it away, and got a different 6 foot trailer. When we were delivering our four wheeler, we actually ran into a gentleman who didn't realize it, and couldn't haul his four wheeler.

Beverly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne A. 
Clasificación:
5.0

The workers that helped me today were great. The website said there were no pickup trucks available but when I got there, one was recently returned. Ms. Johnson cleaned it out for me and made sure I was able to use it. Bringing it back, Mr. Anderson was busy with another customer but he acknowledged me, let me know what was needed and let me do what I needed to do. I cannot remember having a bad experience using this location. Thank you very much and keep up the good work!!!

Melissa C. 
Clasificación:
5.0

Excellent customer service

Timothy V. 
Clasificación:
5.0

Nothing. Great customer service and the renting process was easy.

Hoa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

This location gets an A+ from me. Easy to reach, professional staff and the vehicles are ready on time. I will be back next time I need a truck.

FROST T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G. 
Clasificación:
4.0

Customer service rep helped my sister acquire the storage unit I reserved. U-Haul website is atrocious, allowed me to reserve a unit but there were no units available. Staff physically walked the halls of the storage unit to find an available one. Staff was accommodating for move-in and truck drop-off after hours.

Shelby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
3.0

Put the items the customer has purchased in the truck... I did not receive any of the moving bags that I ordered for 10$

Joshua A. 
Clasificación:
5.0

The staff person was amazing helpful and friendly. Keep up the good work.

Jack H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel B. 
Clasificación:
2.0

We discovered our storage unit had leaked and damaged several of the items we had stored there. Also, there was rodent damage to some items.

Bob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana H. 
Clasificación:
5.0

Sherri and the General Manager at the Parham and Staples Mills location went above and beyond providing exceptional customer service !

Nicole P. 
Clasificación:
5.0

Easy to drop off in

Tyler M. 
Clasificación:
5.0

Excellent Overall! Thanks!!

Brian B. 
Clasificación:
1.0

I was told a bunch of Lies then overcharged an extreme amount of money and still waiting to get my money back right now because they wiped out my entire bank account so ask me about my experience it was terrible and I'm broke and I have no money thanks

ROBERTANTHONY B. 
Clasificación:
5.0

EVERYONE WAS SO HELPFUL AND PROFESSIONAL. THE DAY BEFORE WE RENTED THE SPACE, WE VISITED THE CITE AND THE GENTLE MALEK WAS SO HELPFUL. THEN THE NEXT DAY THE MANAGER, PAUL, WAS SO RESPECTFUL TO US AND REALLY ASSISTED US IN ALL OUR NEEDS. MY HUSBAND AND I ARE SR CITIZENS AS WELL AS MILITARY RETIRED. HE MADE US FEEL VERY COMFORTABLE.

DEBORAH F.  |  First Impressions 
Clasificación:
4.0

Everything was great

Patiricia W.  |  First Impressions 
Clasificación:
5.0

The two gentleman were knowledgeable , helpful and friendly. I have used other U- places several years ago and they were totally very dishonest in my paper work and money. Thank you for such a great experience this time.

Sara C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa f.  |  Overall Experience 
Clasificación:
3.0

We had problems over the time of our rental that we could not get in with the 24 hour access and times the gate was wide open for a long time. Did not care for that as we paid the same amount the hole time of our rental. We were never reimbursed for anytime that we could not have access and I felt we had no security when the gate was it 24 seven. Thank you for your time

mike w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

scott b.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and polite during my visit and after hours.

Vernon D.  |  Overall Experience 
Clasificación:
5.0

Surface Storage EVERYTHING WAS GREAT - 4 YEARS

WILLIE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY i.  |  Overall Experience 
Clasificación:
5.0

Everyone was very Helpful and Professional. Nice friendly Staff..

Larry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

Very convenient, well maintained and everyone was extremely helpful.

Sandra H.  |  Overall Experience 
Clasificación:
3.0

Our reservation was a bit confusing - we talked to multiple people who all told us different things. But once those things were sorted it was great.

Ivan M.  |  Overall Experience 
Clasificación:
5.0

BIG SHOUT OUTS TO PAUL FISHWICK. Good person right there

ian b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon g.  |  Overall Experience 
Clasificación:
5.0

Thank you for staying a little late the day we showed up to check in!

Ashley K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KARENELLE G.  |  Overall Experience 
Clasificación:
5.0

The young man who initially signed me in was very nice and patient. Paul was the nicest guy ever. The facility is extremely clean, even the bathrooms!!! Everyone took the time to explain everything. I'm glad the other uhaul storage location fell through because I hit the jackpot at this location!

STEPHANYR R.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and knew their job. Great experience.

Kip R.  |  First Impressions 
Clasificación:
3.0

I was told you did not have a storage bigger than 10 ×8×8. I barely could put my items in the storage . My items are very, very tight to the point, I can't get anything out of storage until I move out.

Dawnamarie P.  |  First Impressions 
Clasificación:
5.0

BOTH REPS WERE DOPE💪🏾💪🏾🔥

Darrien B.  |  First Impressions 
Clasificación:
5.0

Job,well done

Alphie J.  |  Overall Experience 
Clasificación:
5.0

Paul who help me, Made my whole experience pleasurable Thanks

Ronnie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Candace J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer c.  |  First Impressions 
Clasificación:
5.0

Paul was fantastic and very helpful!

Nicole H.  |  First Impressions 
Clasificación:
5.0

Very impressed with the entire operation. Liked brr we if able to pay rent on line. Space is clean and safe and cost is excellent! Staff was always extremely polite and helpful. Only complaint I would have is that at times the number of staff was not sufficient to handle the number of customers so long wait libes.

Lauren W.  |  Overall Experience 
Clasificación:
5.0

This time I was renting storage space for my travel trailer. Everything went smoothly and Paul was extremely helpful in a number ways.

Timothy D.  |  First Impressions 
Clasificación:
1.0

I lost my storage due to the terrible customer service. I could never get anyone on the phone or get a return phone call.

Lakeeshia P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jerry B.  |  Overall Experience 
Clasificación:
2.0

Online under my account it didn't show a reservation therefore not allowing me to make payments online. Nobody seemed to know why or how to fix it. I had to schedule time to call the office during open hours to make the payment over the phone which was very inconvenient.

BRIANLEITUTUA S.  |  Overall Experience 
Clasificación:
5.0

The facilities and staff at U-Haul are exceptional.

Kevin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINATIARA M.  |  Overall Experience 
Clasificación:
5.0

Tat (spelling) was awesome and very helpful!!

Jessica H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W.  |  First Impressions 
Clasificación:
5.0

The staff was exceptionally accommodating and resourceful.

THOMAS H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taelor F.  |  First Impressions 
Clasificación:
5.0

The staff was very professional and courteous. Grounds was very clean and secure.

DIANNAMARIE F.  |  Overall Experience 
Clasificación:
1.0

When I got to the storage facility to move into my storage unit I already had a U-Haul truck filled with my belongings. I had a unit reserved in advance in an attempt to avoid any headaches at the facility. When I went to claim my unit it turned out that the unit I had reserved already had someone else's stuff in it. The woman at the counter then tried to locate another unit. We walked to two units and they were occupied already. After striking out she wrote down a few numbers and disappeared for a while trying to locate a vacant unit. She could not find one. Finally, after what felt like an hour of waiting and searching, she told me that there were some outside units available. She told me that I would be charged the same rate for the outside units as I was for the inside unit I was originally trying to rent. I moved my stuff into the unit and thought nothing more of it. About a month later I received an email from U-Haul saying my reservation had been cancelled. Immediately concerned with the status of my belongings I stopped what I was doing at work and called the U-Haul office. I was told that my reservation had never been completed in the system and that I needed to give some information over to correct it. I went ahead and handed over my card to be charged and some other contact info. This is when I discovered I actually would not be receiving a discount and would be paying the full price for the outside unit. Now I am paying $45 more a month for a unit that was too large for my needs in the first place. I am unable to get there in person to move my belongings for the next few months and now feel like I've been swindled.

ANDREWJOHN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A.  |  Overall Experience 
Clasificación:
1.0

I've been trying to get a call back from these people for a year no call back in regards to someone saving my card number and charging my bank card. They expect you to pay them but I don't get an explanation as to why Crystal or whoever she was told the bank I authorized her to use my card. I wouldn't use them if I was paid to use their storage again.

Shantae L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A.  |  First Impressions 
Clasificación:
4.0

Good experience overall. The only downside is that the front office and ubox facilities seem to be somewhat disconnected from each other operationally, which led to a lot of unnecessary traveling back and forth for me.

scott b.  |  First Impressions 
Clasificación:
5.0

One of the cleanest if not the cleanest U-Haul facility I have seen

Wanda G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H.  |  First Impressions 
Clasificación:
5.0

Very happy!

EILEENS N.  |  First Impressions 
Clasificación:
5.0

Paul is extremely knowledgeable and helpful. You can definitely tell that he enjoys his job. It is natural for him to work at making the customer satisfied. This type of customer service gives you reasons to change your storage space to U-Haul when you were simply renting a truck and you storage space was some where else.

WANNA C.  |  First Impressions 
Clasificación:
5.0

As usual, the at U-Haul/West End was excellent. Everybody was helpful, particular Paul Fishman. Very professional...top to bottom! I really like the new 10'x 10' exterior storage units. They allow me to quickly adjust my business storage as needed at a reasonable cost.

APPLETONGREGORY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

Due to some error.....my original unit that I purchased was rented out to someone else. But Ms Sykes assured me that she would resolve the matter quickly. And she did!!! She was awesome!!!

DAWUD N.  |  Overall Experience 
Clasificación:
5.0

The manager and staff are exceptional but needs to have additional employees to service the large number of customers utilizing the facility.

Eppie S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFREDBURTON H.  |  Overall Experience 
Clasificación:
5.0

Paul is an outstanding manager and customer oriented with a well trained staff.

ROBERT T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Seamus C.  |  First Impressions 
Clasificación:
5.0

Staff was always courteous. All facilities were impeccably clean. I have and will recommend others at every opportunity.

WILLETTE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grady T.  |  Overall Experience 
Clasificación:
5.0

Paul is very professional, friendly and customer oriented. As a retired Army veteran who has used Uhaul facilities all over the country no manager or facility can measure up to Paul and his staff.

ROBERT T.  |  Overall Experience 
Clasificación:
5.0

I love this location, everyone is very nice and work hard every day! I've been going here for 3 years now for truck rentals and storage, I will forever be a loyal customer. Paul is the best GM that has been at this location, He communicate and follow up when needed.

TRACI J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D.  |  Overall Experience 
Clasificación:
5.0

The facility is very well maintained from a physical and customer service perspective. The price was very comparable to the unit size.

shawnda b.  |  Overall Experience 
Clasificación:
3.0

The storage unit was great and the process went well. The only complaint I have for this location is the wait time when you need assistance. One day I had to wait 45 minutes (with only two customers in front of me- and about 6 behind) because there was only one person working. He was literally with that customer the entire 45 mins. Finally, the manager came out from the back room/office and helped. I needed something a few days ago, went in to ask fir help and the line was all the way to the door with only one employee working (the same one as last time) so i didn't even wait this time!!!

Angie S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

ROSHAN P.  |  First Impressions 
Clasificación:
1.0

When I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!

Toniqueka C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin O.  |  Overall Experience 
Clasificación:
3.0

Need more office staff

Lauren C.  |  Overall Experience 
Clasificación:
4.0

Only issue was it was hard to close my door. Had to use tools the first couple of times. Needs to be fixed.

Jessica C.  |  Overall Experience 
Clasificación:
5.0

Wonderful service. Facility is clean, attractive and secure. My experience with employees has been very positive.

Maunone T.  |  Overall Experience 
Clasificación:
5.0

I just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that's were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!

Shunda F.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

TRACI J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy O.  |  Overall Experience 
Clasificación:
5.0

The man named Jim who helped me was very nice and helpful and professional

reeda k.  |  First Impressions 
Clasificación:
3.0

Hire more staff

Lauren C.  |  First Impressions 
Clasificación:
5.0

Paul Fyshwick is best Gen. Mgr. to lease from. Evelyn and staff are appreciated as well.

Chris G.  |  Overall Experience 
Clasificación:
5.0

Scott’s help and professional support we’re EXCELLENT!!

Vicky H.  |  Overall Experience 
Clasificación:
3.0

The associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.

Sheila D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RYLANDLINDSEY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VALENCIA H.  |  First Impressions 
Clasificación:
4.0

There was a man living in his storage unit while I was there.

LAURA P.  |  Overall Experience 
Clasificación:
5.0

Great service. Nice, clean facility. The use of the provided dollies was an added bonus.

Hashim C.  |  Overall Experience 
Clasificación:
3.0

They set the time for the U-haul too short but other than that it’s fine.

Margaret G.  |  Overall Experience 
Clasificación:
5.0

At first they didn't think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay $10 extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.

Mary D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNAMARIE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal A.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service from everyone we encountered.

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

Professional and friendly staff. The gentleman ensured all my storage needs were met.

Hashim C.  |  First Impressions 
Clasificación:
4.0

I appreciate the professional attitude and helpful staff, overall it was a pleasant experience with the Uhaul company. Thank you for your service.

dallas c.  |  Overall Experience 
Clasificación:
5.0

Mr Fishwick and his assistant at the checkpoint counter were super helpful and courteous Along with the lady who helped me at my truck pickup center. Sí

Vicky H.  |  First Impressions 
Clasificación:
5.0

Excellent service all the time.

frank j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAHNEAKIA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RYLANDLINDSEY H.  |  Overall Experience 
Clasificación:
2.0

The unit was already rented, full, and locked. It took a long time to get help, switch units, and had to go find the employee again because he forgot to bring me the lock that was supposed to be in the unit, after he said he would bring me one.

James L.  |  Online Move In 
Clasificación:
5.0

Customer service representatives were customer friendly, patient, understanding, helpful, and professional. Se los recomiendo a todos.

Celeste F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TRAMIYA O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakelia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanae W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAISEYIRENE T.  |  Overall Experience 
Clasificación:
5.0

Paul is doing an incredible job leading the team at this facility. Even when it is crazy busy Paul manages to remain friendly and helpful. We moved Memorial Day weekend which was a super busy time. The truck we reserved was not turned in as scheduled but Paul still made the move happen for us. I highly recommend West End U-Haul!

Amy K.  |  Overall Experience 
Clasificación:
5.0

The young man who helped us was excellent. I think his name is Montrel.

KATHRYNMARIE G.  |  First Impressions 
Clasificación:
5.0

Muy excelente

Rocky C.  |  Overall Experience 
Clasificación:
5.0

The employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.

Brian P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna T.  |  Online Move In 
Clasificación: