Continue with your friendly exceptional service!!GEORGE B.
Customer Reviews for U-Haul Moving & Storage of West End
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTOPHERN B.
There were a bunch of damages to the truck that weren't in the pre approval inspection pictures. Truck smelled like weedJustin M.
Not sureLOLAGAIL S.
Customer did not leave a comment.RAYMONDREED A.
The facilities and staff at U-Haul are exceptional.Kevin H. | First Impressions
They were short staffed but extremly helpful and worth the wait.ROBERTMARTIN B.
Customer did not leave a comment.SABRINATIARA M. | Overall Experience
Customer did not leave a comment.KENNETH L.
Customer did not leave a comment.DAVIDWARREN S.
Customer did not leave a comment.Linda J.
Tat (spelling) was awesome and very helpful!!Jessica H. | First Impressions
Ratchet straps on hauler needed maintenanceVINCENTALLEN V.
Customer did not leave a comment.TREVINS R.
Customer did not leave a comment.TIMOTHYRAY M.
Customer did not leave a comment.Daisha S. | First Impressions
Customer did not leave a comment.Johan Kris L.
Perfect!DIneen D B.
Excellent customer service. Very friendly staff.ELIOTWILLIAMSON H.
Nothing I thank it was great .WELTONEDWARD H.
Customer did not leave a comment.Courtney S. | Overall Experience
Had two employees look at us and shake their heads as we pulled up. Once I got out of the truck they disappeared so I could not get help with the auto transport. We went inside the location to get help and no one was in the office to delegate an employee to help us. We finally waited around for someone to surface out to see if we have been helped.Jessica H.
Customer did not leave a comment.MARCEDWARD L.
Overall great experienceKEITHE R.
Customer did not leave a comment.EBONYKEEVEA C.
Customer did not leave a comment.Dennis W. | First Impressions
Customer did not leave a comment.Sherman R.
This was our third truck/pick up location due to maintenance issues on first one at King William and second at Mrchanicsville with mechanical light on dash. Luckily each place rerouted me before I had arrived.STEVEN K.
The guys who helped me, Z Moving Specialist, are wonderful guys! Very professional, bent over backwards to make sure I got what I needed. I have a flooring company, and often my clients need moving help for us to do our job. I will DEFINITELY be calling on Z Moving Specialist to help out my clients. That's how much I trust them!scott O.
When I received the truck it only had 3/8 of a tank of gas given the price of gas right now I think you guys should make sure the trucks are fully fueled before they are dispatched. The gentleman who assigned my truck did fill the tires with air and upon my return trip the censor for low tire pressure was tripped for the â€œLeft RR Tireâ€ was saying low tire pressure. There was also a prior renters fast food bad am containers left in the cab when I received it. Other than those minor issues everything was goodSTONELYTTLETON L.
The staff was exceptionally accommodating and resourceful.THOMAS H. | First Impressions
Customer did not leave a comment.DAVIDANDREW R.
Always friendly and efficient!gina C.
Customer did not leave a comment.WILCOJENIOL M.
Everyone I came in contact with had very exceptional customer service. Keep up the good work.ELMERLEE T.
The staff took another customer before me and I had been waiting in line for service for about 10 minutes. The other customer walked into the facility and received immediate attention, therefore jumping in front of me and two other customers. I never received an apology and the staff member acted like it didn't happen. This is the first time I've had a negative experience at this location, so I'm going to assume it was a one time occurrence.KEITHE R.
Customer did not leave a comment.TERESAGAYLE L.
Customer did not leave a comment.PATRICKSEAN D.
Very friendly service.ROZETTAALEXIS B.
Customer did not leave a comment.CHRIS R. | Overall Experience
The guy that took care of me was perfect. Nice, knew his job, and wanted to help. The charge per mile is the only bad thing. Adds up quickly making it less of an option to use your service.John T.
Customer did not leave a comment.James E. | Overall Experience
I would improve the price range. We did not like that we had to pay $704 for a 20' box truck when there are U-HAUL signs all over saying you can rent a 26' box truck for $40 for the day. We don't understand why we were charged this substantial amount to rent a box truck for one day.Michael A.
Great service, friendly and professional. Nice truck - new and clean! Thank you!JENNIFERSMITH R.
Customer did not leave a comment.Scott T.
I was very pleased with the customer service that was provided by the representative. He was very cordial, attentive and helpful.LARRYDARNELL S.
excellent customer servicePatricia M.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.Taelor F. | First Impressions
The staff was very professional and courteous. Grounds was very clean and secure.DIANNAMARIE F. | Overall Experience
ALL WAS GREAT!!ANTHONYLAMAR T.
Customer did not leave a comment.Michael B.
We used this location twice this month for our in town move. We dealt with the manager and owner. Both were professional and nice. This will definitely be our go to location.STACEYLEEANN D.
I was very satisfied with the ease of the rental. However , I do think it is overpriced for just a 400 mile, one way trip.Mark S.
Great staff and great service.Will b bk soon..JOHNRALPH D.
Customer did not leave a comment.LORIL M.
When I got to the storage facility to move into my storage unit I already had a U-Haul truck filled with my belongings. I had a unit reserved in advance in an attempt to avoid any headaches at the facility. When I went to claim my unit it turned out that the unit I had reserved already had someone else's stuff in it. The woman at the counter then tried to locate another unit. We walked to two units and they were occupied already. After striking out she wrote down a few numbers and disappeared for a while trying to locate a vacant unit. She could not find one. Finally, after what felt like an hour of waiting and searching, she told me that there were some outside units available. She told me that I would be charged the same rate for the outside units as I was for the inside unit I was originally trying to rent. I moved my stuff into the unit and thought nothing more of it. About a month later I received an email from U-Haul saying my reservation had been cancelled. Immediately concerned with the status of my belongings I stopped what I was doing at work and called the U-Haul office. I was told that my reservation had never been completed in the system and that I needed to give some information over to correct it. I went ahead and handed over my card to be charged and some other contact info. This is when I discovered I actually would not be receiving a discount and would be paying the full price for the outside unit. Now I am paying $45 more a month for a unit that was too large for my needs in the first place. I am unable to get there in person to move my belongings for the next few months and now feel like I've been swindled.ANDREWJOHN R. | First Impressions
Customer did not leave a comment.Tracy L.
Customer did not leave a comment.Ashley R. | Overall Experience
Customer did not leave a comment.Kymberly J.
Customer did not leave a comment.JAYMISATRACEYA P.
Customer did not leave a comment.Jessica A. | Overall Experience
Customer did not leave a comment.Andrew B.
I've been trying to get a call back from these people for a year no call back in regards to someone saving my card number and charging my bank card. They expect you to pay them but I don't get an explanation as to why Crystal or whoever she was told the bank I authorized her to use my card. I wouldn't use them if I was paid to use their storage again.Shantae L. | Overall Experience
Great drop off! Easy!KELLIE ELIZABETH C.
Customer did not leave a comment.PRINCESSSHERELL A.
Customer did not leave a comment.Cynthia C. | Overall Experience
Customer did not leave a comment.JUSTINFRANK W.
Excellent facility and staff. A staff member came out to check-in the truck while I went in the office to complete the turn-in paperwork. He finished his work, came in and gave the final report to the lady at the desk, and my transaction was completed and I was leaving the facility in less then 15 minutes, total time there. Wonderful facility and staff. Kudos to U-Haul, I love it!Larry C.
Customer did not leave a comment.Jessica A. | First Impressions
Paul is a pro! I never hear a complaint sand folks always want to come to U-Haul and receive his assistance. The new assistant guy(sorry didn't remember name). I can tell he WANTS to be HELPFUL as well! That's a good sign!WANNA C.
Top notch service. Thank youBLAIR B.
Good experience overall. The only downside is that the front office and ubox facilities seem to be somewhat disconnected from each other operationally, which led to a lot of unnecessary traveling back and forth for me.scott b. | First Impressions
Customer did not leave a comment.Christopher A.
No commentJanice L.
For me, all you have to do is to keep doing the good job.ALBERTNDUBUISI U.
Customer did not leave a comment.STEVEN H.
One of the cleanest if not the cleanest U-Haul facility I have seenWanda G. | First Impressions
Customer did not leave a comment.TIMOTHY H. | First Impressions
I was in and out within 10 to 15 minutes, Great job. DaveDAVID H.
The location is very clean and organized and the staff was knowledgeable and efficient but the truck I was issued for my rental was in poor condition. It was very rough riding and very hard to handle because it was out of alignment. It pulled to the right so bad that it felt unsafe to drive. Fortunately this was a local move so I did not have far to drive but had this been a long distance drive for someone it would have been a very difficult trip (I just made a move from Florida to Virginia last year using U-Haul and the truck I rented was in very good condition). I reported the issue to two different agents, the equipment return agent on duty and the desk agent inside. Both agents seemed to hear me and said it would be reported but I want to make sure that the truck does indeed receive maintenance to correct the repairs.LAURAWELLS G.
There's nothing more that you can do regarding improving things at that location â€¦ the staff was friendly, courteous, and professional â€¦ and the establishment itself was extremely clean and well-maintained â€" best seem to date. More so, I was in and out within 20 minutes after arriving.GREGORY H.
Customer did not leave a comment.LARSERIK H.
Customer did not leave a comment.CATHERINEIRENE G.
Customer did not leave a comment.BRENDACHIANYUH W.
Customer did not leave a comment.WILLIAMGLENN S.
Customer did not leave a comment.NATHANAELRICHARD H.
Customer did not leave a comment.DENISEWASHINGTON M.
Very happy!EILEENS N. | First Impressions
Paul is extremely knowledgeable and helpful. You can definitely tell that he enjoys his job. It is natural for him to work at making the customer satisfied. This type of customer service gives you reasons to change your storage space to U-Haul when you were simply renting a truck and you storage space was some where else.WANNA C. | First Impressions
Customer did not leave a comment.JEFF R.
Customer did not leave a comment.DARRELLWAYNE B.
I have killed no less than 10 giant cockroaches which we have never had! I opened a box inside the u-haul and one crawled right out! This is vile and distressing. I have ordered something to dispose of any we didn't find but I hope the problem does not persist.Henry P.
Customer did not leave a comment.Michael E.
As usual, the at U-Haul/West End was excellent. Everybody was helpful, particular Paul Fishman. Very professional...top to bottom! I really like the new 10'x 10' exterior storage units. They allow me to quickly adjust my business storage as needed at a reasonable cost.APPLETONGREGORY M. | First Impressions
The most excellent facility we've ever been to, and we've moved a lot.Delores D.
Another premium rental by this U-Haul West End Location. Once again, they were there when I needed!APPLETONGREGORY M.
Customer did not leave a comment.MICHAELDEWAYNE C.
Customer did not leave a comment.MARSHELLEYVETTE C.
Customer did not leave a comment.William G.
Customer did not leave a comment.Daniel M. | Overall Experience
Customer did not leave a comment.ANTOINETTEDENISE F.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.Terrie R.
Customer did not leave a comment.O'BRYANLAMAR F.
Worked with me to flawlessly extend my rental period.MATTHEWEDWARD W.
Very friendly and helpful staff. Large selection of equipment too.AARONPATRICK L.
Customer did not leave a comment.Joshua W.
Air conditioning did not work and check engine light came on during the rental. Personnel issued a $20 credit for the issues.Dennis S.
Customer did not leave a comment.Philip T.
Customer did not leave a comment.PAULARTHUR R.
Due to some error.....my original unit that I purchased was rented out to someone else. But Ms Sykes assured me that she would resolve the matter quickly. And she did!!! She was awesome!!!DAWUD N. | Overall Experience
The manager and staff are exceptional but needs to have additional employees to service the large number of customers utilizing the facility.Eppie S. | Overall Experience
Customer did not leave a comment.Marie M.
Customer did not leave a comment.CHRISTOPHERJ M.
Have more than one employee available to assist customers at 8:00am on a Friday. The employee that was there did a great job getting people checked-in and getting the equipment ready.Brian Q.
Excellent staff, great customer service. Will definitely rent againJon F.
Customer did not leave a comment.West End C.
Customer did not leave a comment.Raymond A.
Customer did not leave a comment.ALFREDBURTON H. | Overall Experience
Send it to the right state.Eleanor W.
Customer did not leave a comment.dalas V.
The main gentleman maybe his name was Scott that ran the grounds was EXCELLENT!!SEAMUSERIN C.
Customer did not leave a comment.RAYMONDLEE D.
Paul is an outstanding manager and customer oriented with a well trained staff.ROBERT T. | Overall Experience
Communication about u-box delivery was terrible. I was never contacted that the u-boxes would be delivered late, and they wouldn't answer the phone to give an update of delivery. When the u-boxes were finally delivered, the person delivering the u-boxes was rude, blamed the customer for everything, and had no respect for anyone. NEVER USE U-HAUL U-BOX AGAIN.James P.
Customer did not leave a comment.CRAIG R. | Overall Experience
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.Seamus C. | First Impressions
Staff was always courteous. All facilities were impeccably clean. I have and will recommend others at every opportunity.WILLETTE H. | Overall Experience
Customer did not leave a comment.CHRISTOPHER C. | Overall Experience
Customer did not leave a comment.Grady T. | Overall Experience
Paul is very professional, friendly and customer oriented. As a retired Army veteran who has used Uhaul facilities all over the country no manager or facility can measure up to Paul and his staff.ROBERT T. | Overall Experience
Excellent customer serviceROSHAN P. | First Impressions
When I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!Toniqueka C. | First Impressions
I just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that's were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!Shunda F. | First Impressions
The man named Jim who helped me was very nice and helpful and professionalreeda k. | First Impressions
The associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.Sheila D. | Online Move In
Customer did not leave a comment.VALENCIA H. | First Impressions
At first they didn't think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay $10 extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.Mary D. | First Impressions
Customer did not leave a comment.Krystal A. | First Impressions
Customer did not leave a comment.sharon g. | First Impressions
Customer did not leave a comment.DIANNAMARIE F. | First Impressions
Customer did not leave a comment.JAHNEAKIA B. | First Impressions
Customer service representatives were customer friendly, patient, understanding, helpful, and professional. Would recommend to anyone.Celeste F. | First Impressions
Customer did not leave a comment.Joseph T. | First Impressions
Customer did not leave a comment.Lakelia S. | Online Move In
Customer did not leave a comment.Shanae W. | First Impressions
The young man who helped us was excellent. I think his name is Montrel.KATHRYNMARIE G. | First Impressions
The employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.Brian P. | First Impressions
Customer did not leave a comment.Donna T. | Online Move In
Took some time and energy to get in but, management was pleasantly willing to compensate for all complications.Aleighsha K. | First Impressions
Customer did not leave a comment.Lavonne J. | Online Move In
Customer did not leave a comment.Jane N. | Online Move In
Customer did not leave a comment.Lakesha T. | First Impressions
Customer did not leave a comment.Barbara R. | Online Move In
Customer did not leave a comment.James E. | First Impressions
Customer did not leave a comment.LAWRENCERUDOLPH B. | First Impressions
The salesperson was very polite, respectful and assisted me.Eppie S. | First Impressions
Customer did not leave a comment.ISAAC A. | First Impressions
Paul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.Deanna B. | First Impressions
The young man who helped me was awesome. I can't remember his name. Very nice and professional.Hill J. | First Impressions
Customer did not leave a comment.Turquoise S. | First Impressions
The process was very smooth and painless. The team was a joy to work withstephen g. | First Impressions
Excellent service! Nicole Johnson was phenomenal and the entire staff was extremely professionalMichelle B. | First Impressions
All staff were extremely helpful and friendly.Robert M. | Online Move In
I was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .Trisha C. | First Impressions
Customer did not leave a comment.GARY i. | First Impressions
Customer did not leave a comment.John M. | First Impressions
I appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choiceCheryl D. | First Impressions
New to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was greatColonial Floors V. | First Impressions
I had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.Chester A. | First Impressions
Would have been good to know in advance that we were able to load closer to my unit in the back of the building.Cheryl B. | First Impressions
Customer did not leave a comment.Deborah S. | First Impressions
Thr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i neededBrandon T. | First Impressions
Storage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.Jessica J. | First Impressions
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!