Comentarios de los clientes para U-Haul Moving & Storage of West Davenport

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Davenport

Clasificación general:

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Scott R. | First Impressions |
Clasificación:

Great customer service guy

LISA P.
Clasificación:

There were absolutely no or minimal covid precautions taken. I believe one of the staff members did wear a mask (?) but the staff member that served me did not wear a mask, there was no plexiglass partition, the seat at the desk was not six feet away from the staff member. I have lost sleep over the past two night worrying that I may have contacted Covid from doing business at this location and I am kicking myself for not insisting that the staff member wear a mask but I shouldn't have to enter a business and tell them how to take precautions. I wasn't expecting such lax precautions. Tomorrow is day three since my interaction and I anticipate that I will not sleep well tonight. In ordinary times, I would have given my service five stars but in Covid times I really resent being in a business that has disregarded or failed to plan for my safety. It's way too stressful and I am a frequent Uhaul customer.

DONALD S.
Clasificación:

Explain the final price by listing the individual item costs (rent rate,miles, etc)

Todd M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TODD M.
Clasificación:

El cliente no dejó un comentario.

MARK A.
Clasificación:

El cliente no dejó un comentario.

Paulson G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEFFERY S.
Clasificación:

El cliente no dejó un comentario.

RICHARD M.
Clasificación:

Best location to go to and the most helpful of all the uhaul locations around.

James P.
Clasificación:

El cliente no dejó un comentario.

Mark V.
Clasificación:

El cliente no dejó un comentario.

Mark R.
Clasificación:

El cliente no dejó un comentario.

mary S.
Clasificación:

El cliente no dejó un comentario.

DAVID H.
Clasificación:

When picked up the truck, nobody mentioned the walk around.

anthony O.
Clasificación:

El cliente no dejó un comentario.

Kim H.
Clasificación:

El cliente no dejó un comentario.

Dylan R.
Clasificación:

The gas price was outrageous. I will not be using this company to ever move

BRANDON P.
Clasificación:

well when i returned trailer the associate argued with me about deposit return and said i had no money comming back as i payed cash, so need to look at associates better..

Michael C.
Clasificación:

El cliente no dejó un comentario.

Lauri R.
Clasificación:

They charged me for 2 days and it was supposed to be one day. I called twice once I will billed for 2 days and was promised calls back from management and noone has called to this date. This was in September!! Ridiculous.

DAVID D.
Clasificación:

El cliente no dejó un comentario.

James O.
Clasificación:

The agent was very accomodating and helpful.

Drema A.
Clasificación:

El cliente no dejó un comentario.

SHAWN L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

I waited in line to get the truck for over thirty minutes then I was told they did not have the truck we reserved ahead of time. I used a smaller truck and because of that we had to use our own vehicles. I have always had great service in Bettendorf but this one I will not return to.

Gerald S.
Clasificación:

El cliente no dejó un comentario.

MICHELLE C.
Clasificación:

The u-haul truck had a low tire when I picked it up & by the time I was done loading the truck the tire was almost flat. I had to stop and put air in the tire twice before returning it!!!😡

JULIA T.
Clasificación:

El cliente no dejó un comentario.

Eric M.
Clasificación:

El cliente no dejó un comentario.

Shane B.
Clasificación:

El cliente no dejó un comentario.

tim M.
Clasificación:

Nothing.

Danny B.
Clasificación:

El cliente no dejó un comentario.

BRANDON H.
Clasificación:

Supposed to open at 7 and I say there u til 830 before anyone showed up

Michal K.
Clasificación:

The pickup I rented was filthy inside. The interior had not been wiped down in quite some time. I will not be using uhaul in the future.

LeRoy T.
Clasificación:

El cliente no dejó un comentario.

AUSTIN S.
Clasificación:

Make sure cargo bay is cleaned out prior to use. There was broken glass in the back of the truck.

JODY Y.
Clasificación:

I really thank the staff. We were able to get help to love at the last minute - your staff was cheerful and helpful. I returned furniture pads unfolded and I felt bad but your staff did not blink an eye and helped me. I had to work all night that night and really needed to get a nap This nurse is grateful. Believe me.

BRIAN M.
Clasificación:

Better customer service

JASMINE J.
Clasificación:

El cliente no dejó un comentario.

BRONWYNN O.
Clasificación:

Computers were moving slowly that day. No biggie. One thing that would have been helpful was to be informed about the speed limiter, I mean, I'm assuming there's one. I'm a speed limit freak. If it says 55, I drive 55. So imagine my excitement when I found myself in a 75 mph zone. Well, turns out I'm an EXPERT at driving a U-Haul 75. I hardly had to work at it. Kept it solidly on 75 without effort. Next day, when I was creeping up on some folks going 74.9 in a 75, I decided to give it a little gas to get past them a little more quickly. Turns out, that wasn't an option. 75 mph was it. And that's fine. One thing I did like about the limiter was that it functioned as a sort of cruise control. If you wanna go 75, all you have to do is put your foot on the pedal. Turns out I'm NOT an expert. Speaking of ... Why no cruise control?

DYLAN R.
Clasificación:

Doing an absolutely wonderful job! Keep it up !

KAREN B P.
Clasificación:

These guys are GREAT! They walked us through every step of the process and cheerfully answered all of our questions (some pretty stupid questions too.) They hitched up the trailer and checked our signal lights. AWESOME SERVICE.

Timothy W.
Clasificación:

Overcharged in return of rental Awaiting response. Please call ASAP. 2nd rental this month, and will be renting again at end of October. Resolve this complaint immediately

DAVID S.
Clasificación:

The drivers door was damaged so when driving the four hours on the interstate the wind was extremely loud in the cab.

carlos R.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

El cliente no dejó un comentario.

Cheryl G.
Clasificación:

I was recommended two boxes and was told no worries if you don't end up using 2nd box, you won't be charged. Not true! I was still charged for two boxes and it's been a nightmare to get it corrected. Still fighting it. If you can please resolve that would be expected. Cheryl gramp. #623-687-4435:

Damon R.
Clasificación:

Other than it took some encouragement to get assistance with get my car on the car port everyone was helpful. This is the second Uhaul that seemed hesitant to assist me with getting my car attached to the truck. It's like we someone saying they can fix your car, but then being apprehensive and telling you to grab the tools to fix it yourself??? Two workers did eventually come out and guided me on how to get it attached.

Damon R.
Clasificación:

They were very helpful. My only concern does Uhaul offer a car port to tow your car, but no one at the location knows how to offer assistance or is hesitant. The manager even tried to dissuade the workers from assisting me. She eventually said "If you guys want to do it, but I always tell customers I don't mess with that??? I guy tried, but said he was not aware of how to do it??? He sent two other guys out who I appreciated the help and tipped them for their guidance. Otherwise Denise and the staff were friendly and attententive.

Rita M.
Clasificación:

Cabin was sticky with condom wrappers and trash in doors. Need better detailing & hadn't been washed, outside covered with dead bugs from previous ride.

ABE M.
Clasificación:

El cliente no dejó un comentario.

Jill B.
Clasificación:

Both the employees I worked with were new so they had to get help in order to hook up the equipment.

ERIN K.
Clasificación:

El cliente no dejó un comentario.

Joseph M.
Clasificación:

This whole experience was not good. First, truck was not available when reserved 4 weeks ahead. Had to drive 35 miles to pick up the truck which had a check engine light on we had to take an extra 2 hrs to have looked at. Then we had to travel another 15 miles to another location to get a trailer when my name was flagged saying I had a past debt I need to take care of (an hour after leaving the Rock Island Location with the truck) which took another hour and a half to make it right discovering it was an error where someone else rented a truck in my name. Trailer had a bent frame where it looked like someone jack knifed the trailer. Understaffed and I felt sorry for the gentleman who helped us. He was obviously frustrated and overwhelmed yet was still courteous and professional helping us.

KEITH K.
Clasificación:

Associates need to maintain focus on the customer they are waiting on instead of having personal conversations amongst themselves. I say this because of several miscues with my contract. 1. Put me in system for same day return when I asked for 24 hours which they corrected after calling me the next day telling me I was late. 2. When I returned the trim they tried to charge me for returning truck not full when it was 1/4 tank at pick up which the pick up associate informed me of. 3. Tried chare me almost $150 over what it should have. All off caused my return check into to take an extra 20 minutes. They did finally get it right. I add that I always have a pleasant experience when I use you ave of the cities location in Moline IL. But this west side Davenport needs some retraining

Katee B. | Overall Experience |
Clasificación:

We rented our truck and storage facility with us, it helped make our move much easier!

Brian M.
Clasificación:

Truck was not swept out and straightened. Blankets not put away. Even found a kitchen knife left behind. Other than that it was cleaned.

DAVID P.
Clasificación:

El cliente no dejó un comentario.

JULIE H.
Clasificación:

My issue is more with your policy that we do are own inspection I feel that something your staff and the customer should do together . Also when I was doing my inspection I started taking pictures and was told by your staff their were no need to I turned to her and yes their was cause the truck had dents

MICHAEL H.
Clasificación:

El cliente no dejó un comentario.

julie l. | Overall Experience |
Clasificación:

I’ll be back next summer when the kids get out of college and will use you for years to come. Julie

JODY Y.
Clasificación:

Great service. We were able to confirm another day rental last minute when we hadn't finished.

NICHOLAS E.
Clasificación:

Bad customer service great general manager though

WILLIAM D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER N.
Clasificación:

Denise went above and beyond to help us out! Greatly appreciate the free one month storage! And the great customer services at this location!

ANN S.
Clasificación:

the truck i got was not clean cigerettes ashes in cab .i don't smoke the engine light was on and smelled like antifreze and transmission was slipping and sounded as if going to blowup . brakes were bad slow stopping . it was just a good thing i was not going very far. i even brought back early only had 5 hours and was charged for the whole 24 that i was to keep it.

James H.
Clasificación:

El cliente no dejó un comentario.

Steve P.
Clasificación:

The U-Haul office in Davenport was very difficult to get ahold of. The u-boxes were delivered on time, but the pick-up came much later than expected. The u-box driver was excellent in service and making sure we were taken care of. I understand he is no longer with U-Haul. Lost a good one. Two of our 5 boxes were somehow attached to someone else's account. I had to call several times to get it fixed. I finally got a hold of the U-box driver and his persistence paid off. There was a lot of confusion about when the u-boxes could be delivered in Tulsa, but once I got ahold of the u-box driver, everything worked out smoothly. The U-box driver on this end was excellent with service, care and communication. The systems seemed to fail, but the u-box drivers saved the day.

Stuart Neagle N.
Clasificación:

The desk and yard personnel handled the rental and return without a problem.

ANTWON B.
Clasificación:

El cliente no dejó un comentario.

KERSTEN C.
Clasificación:

El cliente no dejó un comentario.

Greg J.
Clasificación:

The only issue I had was the van was parked a long way away from the building. I was surprised it wasn't parked by the building. The app doesn't tell you where to pick up the keys or drop them off. I want to recognize Denise. She was outstanding.

Judah R.
Clasificación:

Drop-off was much faster than I expected, which I appreciate. Waiting in line was long but actually picking up the vehicle was reasonably quick too.

THOMAS T.
Clasificación:

El cliente no dejó un comentario.

JEFFREY W.
Clasificación:

Staff were respectful and nice

RONALD B.
Clasificación:

Gas was not full like paperwork said. I drove it 16 miles and put 3.5 gallons of gas in to fill it.

Denise S.
Clasificación:

Denise is excellent.

STEPHANIE M.
Clasificación:

Needed a truck same day easy affordable and got the job done

MICHAEL M.
Clasificación:

Better response to answering phone. on hold for almost 20 min

COSANDRA H.
Clasificación:

El cliente no dejó un comentario.

Kirk P.
Clasificación:

El cliente no dejó un comentario.

Doug H.
Clasificación:

El cliente no dejó un comentario.

Andrew R.
Clasificación:

El cliente no dejó un comentario.

LINDA C.
Clasificación:

El cliente no dejó un comentario.

Denise S. | First Impressions |
Clasificación:

used before and they always been amazing

Angela T.
Clasificación:

I was told since I never received the dolly I paid for that it would be removed from the bill and it wasn't. I was charged even though he said he would take it off. That would be my only complaint.

Bradley W.
Clasificación:

El cliente no dejó un comentario.

Eric S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Leejeana n. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

antoine M.
Clasificación:

Simple and easy return. Professional and friendly.

ROBERT B.
Clasificación:

Waited an hour in line after already scheduling over the phone to pickup an auto dolly. Only one person was working. This is ridiculous for such a large Uhaul location like this one. When It was finally my turn, it was explained that because I would be returning the dolly after 7pm (closing time) I would need to go on the website uhaul.com/share to show I returned it. I dropped the trailer off and came home (a few minutes away) and immediately went to the website as instructed but the website would not process the return. I found out the next morning when I called to verify the trailer was returned on time that I was charged extra. I was never told this return had to de done from my cell phone while physically at the Uhaul location. I was given a refund by the manager but was told "only this one time" because the (lone and swamped) employee was new. He was very nice young man considering all he was dealing with by himself alone as a new employee. I would not use this location again to rent from Uhaul.

ROMULUS R.
Clasificación:

I told them it was a one way trip and they listed it as round trip. Therefore, had to drive 1 hour back and forth to return the truck in a different city. Destination city had a full capacity. No communication was made so that our truck could be left in the destination city.

RALPH B.
Clasificación:

El cliente no dejó un comentario.

Denise S.
Clasificación:

Again I was impressed with the great service from uhaul. The young lady was very kind. Im sorry I forgot her name But know this he professionalism was amazing great

Kaitlyn B.
Clasificación:

El cliente no dejó un comentario.

Chris V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jacob K.
Clasificación:

The woman at check-in was not very friendly, despite having pre-checked in I still had to do a number of things at the desk, she indicated the wrong truck (and when I found the correct one it didn't have the correct dolly/mats), and then upon return I was charged more than initially indicated by a significant amount based on a slight (less than 10 mile) overage on my estimation and being 12 minutes late. If I needed to rent a truck again I would not use this location, and would seriously consider other companies.

Cassandra Y.
Clasificación:

El cliente no dejó un comentario.

Richard J.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

Awesome staff. Well organized. Very helpful

CORA H.
Clasificación:

Be nice if they could do something about the wait time in line and how many people working it was kind of weird when I walked in it was a line at about four people in front of me at 3 workers in there and every last one of them walked out the door leaving us just standing there meaning me and the other customers without a word so maybe a C Moore classes on how to acknowledge your customers other than that it was all good been there A lot of times and will continue to return and send other customers there well done

kerry l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

BRIAN B.
Clasificación:

The turn signals and brake lights were tested but the lights were not and they did not work,

LACRYSTAL B.
Clasificación:

Young men were efficient and courteous

SHAWN H.
Clasificación:

I placed a reservation online to help speed up the process. The staff asks all the questions that I already answered with my reservation. Then I still had to upload my own id. Now I'm charged for after hour charges and I had my uhaul returned before the 24 hour period because we were done.

Christopher C.
Clasificación:

The truck was so bug splattered that it was gross. The windshields had not been cleaned and they were a mess including the side windows. I had to stop and clean them. Also I ended up without the 2 dozen blankets I had ordered. I had to make two other stops to get the blankets. Both the other stops were eager to help but it took time, fortunately they were close by. The kimberly location was not the one I choose but Uhaul changed it the day before because of equipment availability. I had to go out of my way to pick up there and then it was lousy service.

Jo K.
Clasificación:

Makenzie was the BEST! She handled a problem i had with professionalism and empathy. This girl deserves a raise!

Tim C.
Clasificación:

The young man helping me was very kind and is a great asset to your company.

James H.
Clasificación:

I returned the 26' Van at 4:30 on a Monday afternoon. There was one employee and 7 customers in line. Pretty ridiculous to have to wait in line as long as I had to. Rates were fairly reasonable though.

CAROL W.
Clasificación:

We were a tad behind in picking up truck. Answering process complicated then told we were to wait 20 minutes. We waited 15 mins in line once we arrived. Then the clerk said oh, you are late. The clerks were not masked nor were they wearing gloves. $19.95 for a day misleading, I spent $64.00 suggestion $19.95 plus tax, insurance and mileage.

lynn s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DEANNA W. | Overall Experience |
Clasificación:

It was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman

Chris S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

lucinda l. | Overall Experience |
Clasificación:

Great place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!

Dawn P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Victoria O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Eric S. | First Impressions |
Clasificación:

I really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much

Iris O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ericka T. | Overall Experience |
Clasificación:

I had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn’t find anything inside my boxes

Phyllis F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kathryn S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

thomas t. | Overall Experience |
Clasificación:

Staff was very helpful and even assisted with a heavy item

sherry a. | Overall Experience |
Clasificación:

Clean ~ friendly, helpful staff

Jessica G. | Online Move In |
Clasificación:

It was unclear as to where the "gate" was on first trip. But I went into the office and the staff was very friendly and helpful and took me right to where I needed to go.

Ilene T. | Overall Experience |
Clasificación:

Very helpful and friendly.

Jlynn S. | Overall Experience |
Clasificación:

Rented a U-Haul to move out of a home got the storage unit one month free (I don’t know if that’s all the time promotional) but it gave me enough time to sell my things and not have stress.

steve p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janice W. | First Impressions |
Clasificación:

I rented a truck and can't get my first month free because they failed to give me proper info.

LaTanya W. | First Impressions |
Clasificación:

Well mannered employees

Chris V. | First Impressions |
Clasificación:

Very easy check in, friendly and professional staff

benita m. | First Impressions |
Clasificación:

The young man was very nice and helpful and I love my storage space

Ilene T. | First Impressions |
Clasificación:

Tony and staff were helpful, knowledgeable and accomodating with changes. The facility is clean and easy to use getting in the security system. The former Kmart building brings back memories.

Joan K. | Overall Experience |
Clasificación:

Exceptional in every way. Definitely spread the word on how much this facility has to offer. Bob was very helpful & friendly.

Larry S. | Overall Experience |
Clasificación:

I will see U-HAUL in court.

Rebecca Q. | Overall Experience |
Clasificación:

Great location. Excellent customer service.

Dick B. | First Impressions |
Clasificación:

Everyone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.

Kelvin S. | First Impressions |
Clasificación:

It was great I don't know how to return the truck properly but I return it well before time left the keys in the drop box the truck head to be back by 11pm thank you

Joan K. | First Impressions |
Clasificación:

Everything went great. Just 1 day in but Bob was so helpful as this is a new experience for me. Really appreciated it. Easy to get the unit & return the rental truck in one location.

robin v. | Overall Experience |
Clasificación:

Once the kinks were worked out at the beginning things were good.

Keri M. | First Impressions |
Clasificación:

Very professional

Kevin F. | First Impressions |
Clasificación:

Took a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.

DEBRA W. | Overall Experience |
Clasificación:

Pleased with this facility. It is clean, the lighting good, and secured access. Available carts upon entry always made it easy moving things. The staff was always helpful when I had questions.

Phllip R. | First Impressions |
Clasificación:

My first night moving my stuff in I saw two cockroaches, very concerning! I called the customer service line to be put through to make a complaint but only got a phone number that did not work!

CONNIE D. | First Impressions |
Clasificación:

Mr Duncan's was very helpful

Jordyn B. | Overall Experience |
Clasificación:

The people that work here were probably the worst uhaul experience I've ever had. I will never get a storage unit at this place again.

david w. | First Impressions |
Clasificación:

Great service

Jevon B. | Overall Experience |
Clasificación:

This facility went above and beyond to accommodate my needs. They were very helpful and responsive to my situation. A special thanks to Denise the manager of the facility for helping solve my problem.

Tim W. | First Impressions |
Clasificación:

The facility was understaffed. The line took forever. Once I got to the counter the computer system wasn’t working. Took way too long to get through the move in process. Not happy with my experience.

michael w. | Overall Experience |
Clasificación:

This was a nice indoor facility, it can use more outdoor units

BRIAN G. | Overall Experience |
Clasificación:

Friendly and polite

Sherri V. | Overall Experience |
Clasificación:

Went to pay rent, was told it was paid. Three days later get late notice and late fee. Facility is great! Some employees great, others need more training and better customer service skills.

Armaghan M. | Overall Experience |
Clasificación:

Wait time to speak to someone was extremely long (15 mins) which I didn’t appreciate at all.

susan f. | Overall Experience |
Clasificación:

The gentleman that waited on us was so nice.

Michelle H. | Overall Experience |
Clasificación:

All of the people I worked with were courteous and helpful. The facility was better than expected because I had not realized it was climate controlled and that was a nice surprise. Highly recommend.

Stephen L. | Overall Experience |
Clasificación:

I’ve used this particular U-Haul facility a few times now and they have a been excellent every time. I would never hesitate a bit to recommend people do business with them. Steve

Joe T. | First Impressions |
Clasificación:

Good job

teresa o. | Overall Experience |
Clasificación:

Staff is awesome!

Laura S. | First Impressions |
Clasificación:

This place is fantastic! They helped me out greatly and I am so grateful that my storage unit at U-Haul is nice and clean! Great customer service!

aleta n. | First Impressions |
Clasificación:

It was awesome and helpful

Robyn C. | Overall Experience |
Clasificación:

Facility leaked water, stuff got wet. Had to take my bed to the dump. Everything smelled awful. The lady on the phone insisted we could not get a refund for unused days. We waited a half hour for help

Kathleen L. | First Impressions |
Clasificación:

Website terrible. We got there to check in, they couldn't find the reservation. Had to start over three times. Computer kept losing info. We gave up and left with no unit. Very bad experience.

PATRICK H. | First Impressions |
Clasificación:

The guy that helped me was amazing and very helpful

Brad N. | First Impressions |
Clasificación:

Everyone was very helpful!

Matthew P. | Overall Experience |
Clasificación:

It was a place to put my stuff

roberto M. | First Impressions |
Clasificación:

robert was very prfessional and valuable asset

greg f. | First Impressions |
Clasificación:

We were very pleased with the friendliness & helpfulness of the staff. Everything was explained carefully, we were given a "tour" directly to our unit, and all of our questions were answered.

Jeanne A. | First Impressions |
Clasificación:

Thank you

queenie j. | First Impressions |
Clasificación:

Robert was great in getting me a truck as well as a storage unit. Great service. Thanks U Haul.

Jeff D. | First Impressions |
Clasificación:

The representative that to care of me was extremely excellent and went above and beyond. The facility is state-of-the-art and completely immaculate and I will recommend it to everyone.

gennett m. | First Impressions |
Clasificación:

You need to have more people working on the weekend. It was crazy. I was in line for 30mins.

gennett m. | Overall Experience |
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I was well pleased with the service.

Thomas H. | Overall Experience |
Clasificación:

Very friendly and helpful staff. When something went wrong it was fixed and accommodations made. Will always use u-haul. Thanks everyone!

Tosha H. | First Impressions |
Clasificación:

The staff was very helpful and friendly. I also got a storage unit with the truck and I found it very convenient to be able to move and store my belongings in the same place. Life saver!

David C. | First Impressions |
Clasificación:

Everything was very good and extremely helpful. Our rep made sure we knew all. We were extremely pleased with the security there. I will give a 9 out of 10 due to it being new. Thank you.

Kenneth M. | First Impressions |
Clasificación:

Very helpful and friendly! Clean and well lit!

ashly s. | Overall Experience |
Clasificación:

Great

shawn m. | First Impressions |
Clasificación:

Great customer service love. Robert he is an amazing person. He was very pleasant.

shelley s. | Overall Experience |
Clasificación:

I was wrongly charged seven months rent of a U-Box on my credit card. I left MANY messages for West Davenport manager Denise Wagner to return my call. I had to call Customer Service to get any respons

marcus t. | Overall Experience |
Clasificación:

It was great.

mary elizabeth s. | Overall Experience |
Clasificación:

I don't have any comments.

susan s. | Overall Experience |
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staff was friendly and very helpful. The services provided really met my needs. Thank you!

Valencia D. | Overall Experience |
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Love the 24hr access well kept and clean facility staff nice and friendly

Shayna V. | First Impressions |
Clasificación:

Great service.

Jessus W. | First Impressions |
Clasificación:

The only thing I didn't mind is I went out and bought a $12 Master Lock thinking that would work and found out that I had to buy a circle lock for an additional $12 but everything else was great thank

Dora R. | First Impressions |
Clasificación:

Becca is awesome customer service is great i would recommend this place to everyone, I'm not sure what the other 2 ladies names are but they were great also.

sherry a. | Overall Experience |
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Secure, clean building and Friendly Staff!

Edward J. | Overall Experience |
Clasificación:

They spelled our last name wrong

james y. | Overall Experience |
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Facility itself was amazing couldn't have asked for a better place to store my belongings. But the staff has much to be desired. Most people were nice but the few that were rude ruined my experience.

Georgette R. | Overall Experience |
Clasificación:

I had an issue with roaches after my things had been there for about a year. Manager didn’t wanna compensate me for the lil time I had left and I moved out and had to pay for the rest of the month.

danielle t. | Overall Experience |
Clasificación:

When I had to move in the initial large door was broken so I had to take everything through the small door. That was difficult but I realize things break.

Melissa S. | Overall Experience |
Clasificación:

The female staff is very rude and there is roaches in the unit and hallways and when I told the staff they didn't do anything about it I had to throw some memorable possessions away cuz of roaches...

Dave K. | Reservation |
Clasificación:

We returned our car dolly to a different location, but in the past did return to this location and the personnel were very friendly and accommodating.

phillip r. | Overall Experience |
Clasificación:

After some initial communication errors the staff was helpful and completed all necessary activities to make me whole and feel like a valued customer.

Linda K. | Reservation |
Clasificación:

Very clean and professional, the garage doors and climate control are great

Lori H. | Reservation |
Clasificación:

The staff was friendly & professional. I would recommend this store to others.

janice b. | Overall Experience |
Clasificación:

The unit looked so clean and safe, I didn't think I would come back after 2 months and find ROACHES everywhere even in the hallways. I destroyed most of my stuff didn't want to infest my house.

Cindy D. | Overall Experience |
Clasificación:

Very clean and easy transaction. No hassle.

kelton m. | Overall Experience |
Clasificación:

IF YOU ARE GOING TO MOVE IN THE STATE OR OUT OF STATE. PLEASE CHECK WITH U-HALL. THEY HAVE THE KNOW HOW, AND WILL HELP YOU. THANKS U-HALL, KELTON MOON JR DAVENPORT,I

Janet T. | Overall Experience |
Clasificación:

A mistake was made by the staff and computer but I had to pay for it....literally! I had to go in twice about it with no satisfactory results. The manager was a child who isn't ready for the position!

Julia V. | Reservation |
Clasificación:

Great customer service. Very helpful. Clean unit and facility.

DENISE W. | Overall Experience |
Clasificación:

I only used the unit for three months from June 2nd to September 10th. However I paid for the month of September and only used the unit for 8 days but was told that they would not prorate. UNFAIR!

LEE M. | Overall Experience |
Clasificación:

The one thing is that I paid for Sept rent and got all my belongings out of the unit by Sept 4 and did not receive any credit on my unit or the truck that I rented that day. Very disappointing.

Dave K. | Reservation |
Clasificación:

Easy return, friendly service, good location.

Todd M. | Reservation |
Clasificación:

Great customer service!! We showed up 5 mins after closing and they were gracious enough to go ahead and check us in and give us the tour, patiently answering all of our questions. Highly recommend.

Joseph W. | Reservation |
Clasificación:

Best u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon

Valencia D. | Reservation |
Clasificación:

Excellent customer service

beverly g. | Overall Experience |
Clasificación:

We have rented storage from this UHaul facility twice now, and the former Target store that UHaul converted provides easily accessible storage and ample parking and manuverability. Friendly staff!

Jennifer C. | Overall Experience |
Clasificación:

Extremely affordable and clean facility and a convenient way to store college extras for the summer!

DINA S. | Overall Experience |
Clasificación:

We rented pods which were clean and well maintained.

Kevin B. | Reservation |
Clasificación:

Everything went quickly and on time.

Susan S. | Reservation |
Clasificación:

Helpful staff and very efficient service.

Chester S. | Overall Experience |
Clasificación:

The staff at this U Haul facility were always friendly and helpful.

Hamed R. | Overall Experience |
Clasificación:

na

MARIA D C. | Overall Experience |
Clasificación:

Great staff and super friendly.

Kathleen T C. | Overall Experience |
Clasificación:

Just what we needed for our move to Davenport.

Tiffany P. | Overall Experience |
Clasificación:

Very happy customer!!!

Ramona S. | Overall Experience |
Clasificación:

Denise was very helpful & friendly, we had 7 U boxes, she made moving so easy, she went out off her way deliver the boxes 3 different time. She was awesome!

ta'mora m. | Overall Experience |
Clasificación:

Uhaul employee said racist remarks toward me, and refused to rent to a man that came into the store to rent a truck because she assumed he was with me because he was BLACK!!! Just sick!!!

Leslie M. | Overall Experience |
Clasificación:

The only thing that annoyed me was this : I was a day late paying the rent, and my son called to say th at uhaul was looking for me. No one even called my number.

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