Customer Reviews for U-Haul Moving & Storage of West Davenport

2,561 comentarios

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blayne B. 
Clasificación:
5.0

Great job from the GM down. Thanks for a great rental experience!

Silk B. 
Clasificación:
5.0

Thanks to Mr.Kelly for having such a nice warm and welcoming environment. His staff are friendly and always smiling.

Natalie O. 
Clasificación:
5.0

Great people and service. Fantastic leadership it shows.

robert W. 
Clasificación:
5.0

Nothing that I'm aware of!

JOHN R. 
Clasificación:
5.0

Very friendly people from mgr down

james M. 
Clasificación:
5.0

I have no recommendations. My rental was a smooth transaction. The person who helped was great also.

Robert O. 
Clasificación:
5.0

Great people at this location! Thanks for being so kind and knowledgeable!

AARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Trailer lights did not work.

kelli E. 
Clasificación:
3.0

Employees were overwhelmed by the number of customers.

Vince M. 
Clasificación:
5.0

ORIGINALLY SET UP MY PICKUP AT A DIFFERENT LOCATION THAT WAS ONLY 10 MINUTES AWAY. I GOT A CALL LATER SAYING THAT I HAD TO DRIVE TO THIS LOCATION AND IT WAS OVER AN HOUR FROM WHERE I WAS. CHANGED MY WHOLE DAY!

TODD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lianne G. 
Clasificación:
4.0

First makes sure the gas is at the correct amount . Also to not have your employees track customers on social media front the information they are given the company . It was very unprofessional and disturbing . It made me feel uncomfortable.

Brett H. 
Clasificación:
5.0

Professional helpful staff.

David C. 
Clasificación:
5.0

Everything went well no complications

Edward P. 
Clasificación:
3.0

This location is convenient to me but when I rented an appliance dolly, the wheels were caked with dried mud. I would think that since it would be assumed this will be used in the customers home to move appliances, that the wheels should be cleaned. If I had a closer location to rent from, I may not return here.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Site Nice and clean and friendly people

Mark R. 
Clasificación:
4.0

Power wash trailers when returned full of lime dust.

JEFFREY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Biggest one I been too….. very open, clean and nice

Michael S. 
Clasificación:
1.0

I paid for the appliiance dolly when I made my reservation. They forgot to include it in the truck which cause a major delay for my movers. I had to drive back to the west Kimberly location early that morning. I spoke with a Mr. Kelly I assume he was a manager. He promised to adjust the cost when returned the vehicle. He flat out about what said then tried to push it off until the following Monday. I was upset ask the receptionist to have him contact me she was rude and stated he was unavailable. I would not recommend this location to my enemy. The manager was not a man of his word. I did not appreciate him lying about a adjustment that he never planned to give . Shame on him and the staff that upheld his authority to not to sp

Cherie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Very quick and easy. Nice customer service and clean vehicles make a difference!!

Jennifer W. 
Clasificación:
5.0

A very nice location. Mr. Kelly truly cares about his staff and customers. Everyone is so pleasant!

dmahri S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Excellent location to rent from. Welcoming and friendly environment.

MICHAEL S. 
Clasificación:
5.0

I made the reservation to pick up in Moline and then got shifted to another. That one didn't open until 11am (really?) so I switched it to Davenport.

Jim D. 
Clasificación:
3.0

The prices changed twice from when I made the reservation to the day I picked it up. I was told that the price would not change after reservation was complete, but it did the final price was about 50% more than the original price.

Roy A. 
Clasificación:
5.0

Great experience!! Thanks Mr. Kelly

davarea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

please keep up the good work

Denise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
2.0

Rude lady that got me the truck to start with. Truck was in poor shape, nearly shook me to death going down the highway. Upon return the agent was to busy talking with a friend of theirs so I went inside and was rudely told to go back outside. Worst rental experience ever.

EDWARD K. 
Clasificación:
1.0

Problems started with boxes not being delivered or picked up when I was told. Communication with this office is horrible. They actually lied containers were to b picked up on a fri.,they weren't picked up till mon. next month rental due on sat so they picked up late, charged me another full month. Rude excuses or lies at Kimberly office.

Diana D. 
Clasificación:
5.0

Great location ! Super helpful . Excellent customer service . The manager was amazing and very helpful and Windy did a excellent job going over all information and connecting my trailer . My drip location did a great job too !

Tami J. 
Clasificación:
3.0

I made my reservation months ahead and when I went to pick it up they said they didn't have me in system and no trailer. You can imagine I was upset. They finally gave me one. Very upsetting!!!!!!!!

mary B. 
Clasificación:
5.0

Van was very loud.

Alicia M. 
Clasificación:
5.0

The check in with Windy went smooth. She had me on my way in no time. Very professional with a amazing attitude. Something you don't find that often. Thank you..

geoffrey G. 
Clasificación:
1.0

I feel I got robbed by paying total 86 dollars. Why did I get charge for the smallest truck of $55. Why did I have to pay $31 for gas when my son put gas in it. We didn't even have the truck for more than 10 miles. I feel I got screwed. Never use Uhaul again.

CANDICE K. 
Clasificación:
5.0

The first Uhaul I rented for 24 hours was a 17 foot Uhaul. The truck bed leaked and got some of our belongings wet, inside the cab there was some kind of splatter on the passenger side roof looked like pop got sprayed, either a transition leak or oil leak in the front end. Then had to rent another Uhaul the next day and only needed the truck for 4 hours but they said they charge per day not per hour.

Amy M. 
Clasificación:
4.0

The staff was very accommodating and friendly!

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorna T. 
Clasificación:
5.0

The staff were so helpful and friendly, they were the best part of the experience.

Kelly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

aubrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony O. 
Clasificación:
5.0

Everyone was very helpful

Sherri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Nothing. Keith Strum (I believe is his last name) did a great job in getting my rental taking care of. I was in and out of there in no time. Friendly, polite and customer focused. Great employee!!!

Karen S. 
Clasificación:
5.0

We have used this location for a rental multiple times now. They are great and easy to work with.

Nick K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cody S. 
Clasificación:
5.0

The wiper blades were shot and the windshield was filthy on the inside. Otherwise very pleasant experience.

BRIAN C. 
Clasificación:
3.0

I had the mobile pick up and the system did not let me do it through my phone. I had to wait for the store to open. The truck was not well maintained. It was a very rough ride. Every U-Haul that I had in the past was pretty smooth ride but this one was not.

Ahmed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayne B. 
Clasificación:
1.0

I was charged for my car towing dolly even though I wasn't allowed to take it bacause I didn't have the right hook ups. Was very disappointed in this uhual, phone lines were not working and was treated unsatisfactory

CHERYL G. 
Clasificación:
5.0

I really appreciate this store and staff for helping us during the moving process. The friendly staff and Mr Kelly are fantastic. Everything was amazing!!!

Daisy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaynie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Archie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruzdi I. 
Clasificación:
3.0

An employee was rude about parking the 26 foot truck. We were told very abruptly "you can't park there you have to park under awning". However when we drove to awning there was not a big enough spot available. We parked next to it and another employee said we couldn't park there. By this time my brother who was driving got very frustrated and told them to park it.

Lisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H.  |  Online Move In 
Clasificación:
5.0

Excellent Seevice

Evelyn G. 
Clasificación:
5.0

A very welcoming environment. I love the positive attitudes by the staff. Mr. Kelly is very positive and a motivational kind of guy!

Shannon R. 
Clasificación:
5.0

James Kelly was an AMAZING worker, and helped us in more ways then you would believe. They really didn't have any U-Haul trucks for rent at the time, but had trust in us and rented this truck to us even though this family already had it rented today at 4pm. The full trust he had in us to have it back on time for this family was so AMAZING, and we didn't let him down! Thank You James Kelly for all the help you did for us today, you made it possible to get the rest of our stuff out today! I would recommend anyone to come to this U-Haul business, and definitely would refer you to James Kelly. Thank you so much again James! 10 outta 10 given to you guys!

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb P. 
Clasificación:
5.0

Extremely impressive with the leadership of this store. Staff are engaging and friendly!! Thanks Davenport UHaul!

ALBERTO P. 
Clasificación:
5.0

Huge facility and very clean. massive parking lot so there was easily enough room to unload my trailer and RV without being in other peoples way.

Todd W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaVeryne J. 
Clasificación:
5.0

The employees that work there were awesome ,nice,and when I return van which was a just few minutes before closing checked in for the return was super Thank you

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Only thing was the price !! I rented one for $20, got the insurance for $14, put gas in it and it still cost me over $80 for an hr and half !! The men were friendly and helpful tho so at least there's that

Jill B. 
Clasificación:
1.0

I was only offered insurance thinking that came with roadside assistance but nope roadside assistance is a separate add on that I was not offered. Sales rep need to be trained correctly!

Tasha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy R. 
Clasificación:
1.0

I think it is ridiculous that you do not get a credit for having extra gas in this economy. There was an extra 1/4 tank and Still charged me every penny on top of the $50 in gas that I gave them.

Anthony B. 
Clasificación:
5.0

Good customer service!

Marty K. 
Clasificación:
2.0

They gave me the wrong equipment I reserved for and I had to wait three days to get what I reserved for and had to pay more money

Henry S. 
Clasificación:
1.0

James is a liar and a crook and Keith is a hot head. Both are a liability to your company and never again with uhaul as I've been a customer since 2013. Also was planning long term storage, yeah right with those two working there as they're both deplorable. If there's ever been comments about them. believe them they are very replaceable. I am submitting a police report and am pressing charges.

ADAM S. 
Clasificación:
1.0

James tarnished your brand never again at uhaul

ADAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaiden M. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave D. 
Clasificación:
5.0

Excellent staff

Victor H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

twyla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison H. 
Clasificación:
5.0

Everyone at this location was wonderful. They were very pleasant, very helpful and everyone greeted you. It was a very simple process to go through and I was grateful for how easy it was. Even had to call and change the time of pickup, and there was no issue about changing my pickup time and the gentleman even helped us make sure everything was hooked up correctly before we left.

Dawn M. 
Clasificación:
5.0

Mr. James facility's general manager Developed an outstanding customer service! Polite and friendly service.

Jose A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan s.  |  Overall Experience 
Clasificación:
2.0

All location need to have the same rules. Not make them up as they go.

Loyd S.  |  Overall Experience 
Clasificación:
1.0

Reserved unit was locked on arrival and not available. Manager was need to call locksmith to remove lock for use, told it would be 2 days before it would be available. Manager was not on site and not able to reached by staff in timely manner to assist. Got a refund for the unit. Happy with the staff member that tried to resolve the issue and understand it was not on him, but as a whole it was bad experience. Took my business elsewhere .Extremely unhappy.

Jared M.  |  Overall Experience 
Clasificación:
5.0

Definitely would come back if I ever have the need to.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice.

Erin J.  |  First Impressions 
Clasificación:
4.0

Mr. Kelly was kind and helpful. I appreciated his compassion during this difficult time. Had issued w the card reader but other then that was a positive experience.

virginia p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
3.0

My card never worked and my alarm went off every time I came in. I talked to staff and got my card reset each time. It was very annoying and inconvenient.

sarah c.  |  Overall Experience 
Clasificación:
4.0

The outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.

KEVIN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Liberty S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M.  |  Overall Experience 
Clasificación:
5.0

Easy to rent and I felt my possessions were safe

cindy g.  |  Overall Experience 
Clasificación:
2.0

I didn't like one of your staff member was really rude that's why I terminated my unit.

BARRY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE L.  |  Overall Experience 
Clasificación:
5.0

I wouldn't change a thing

pamela a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kara R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JARROD S.  |  Overall Experience 
Clasificación:
5.0

Uhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I'm still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!

KERA S.  |  Overall Experience 
Clasificación:
5.0

Everyone was nice and helpful

Sharon F.  |  First Impressions 
Clasificación:
5.0

Very very friendly staff mad me feel welcome and answered all my questions.

bryan s.  |  First Impressions 
Clasificación:
5.0

The woman that helped me at the West Davenport location was phenomenal. I can't remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.

Spencer L.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashleyhley S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

dejanique b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M.  |  Overall Experience 
Clasificación:
5.0

The attendant on duty was very nice and did a good job taking care of us

Kevin B.  |  Online Move In 
Clasificación:
5.0

James and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn't believe how clean everything was, and I feel safe leaving our items there with the extra security features.

Darcy P.  |  First Impressions 
Clasificación:
5.0

There’s no better storage facility in the area then u haul thank you guys

Vincent J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizebeth M.  |  Overall Experience 
Clasificación:
4.0

We had an issue But as soon as they found out the problem was addressed and fixed !!!

Tracy H.  |  Overall Experience 
Clasificación:
5.0

There was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful

Angel C.  |  Online Move In 
Clasificación:
4.0

Good friendly and funny staff.

Theresa E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANI M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Albertina T.  |  First Impressions 
Clasificación:
5.0

People are friendly and professional!! Check out to cancel storage and turn in truck Jaylyn was a great help!! If I ever need a storage unit I know where to go for excellent service!!

Christine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric A.  |  Overall Experience 
Clasificación:
5.0

🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼 love

mariah l.  |  Overall Experience 
Clasificación:
5.0

Good place to storage

Mai N.  |  Overall Experience 
Clasificación:
3.0

I didn't like it that before I had a chance to turn the storage unit over someone had went in the unit and then my rental was ended. I didn't have a chance to check it out because I had had surgery right after my unit was emptied out. But I never informed any of the staff that I had moved out.

Phyllis F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Montique M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Deb P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron A.  |  Online Move In 
Clasificación:
5.0

Paris was very helpful and helped me with all my needs. Very friendly and just an all around nice person.

APRIL T.  |  First Impressions 
Clasificación:
5.0

Thanks for giving us a unit right at the entry.

Bruce A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRIE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V.  |  Online Move In 
Clasificación:
4.0

Satisfied

Connie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  Overall Experience 
Clasificación:
4.0

There were a computer issue with my original unit. But the U-Haul staff promptly and effectively fix the issue and got me right into my unit. The people were great, the computer system was okay.

Robert S.  |  Online Move In 
Clasificación:
2.0

I'm highly annoyed. I went and closed out my storage unit the week of June 7th and the employee did not do his part so my debit card has been charged 65 additional dollars. I have called twice now for a refund and have not received it.

ELIZABETH H.  |  Overall Experience 
Clasificación:
2.0

Closed 15 mins early. At 6:45 instead of hours stating 7pm. Did not tell us we could get 24 hr service with storage unit.did not verify that card for security worked. Locked out of storage unit and was late getting truck back bc of this. Very rude customer service!!

Christine I.  |  First Impressions 
Clasificación:
5.0

Can't complain at all. Very smooth and quick.

staci s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alberto G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Florinda B.  |  Overall Experience 
Clasificación:
5.0

Very friendly,and polite...Thank you...

willie c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  First Impressions 
Clasificación:
1.0

The people in the office never help and take their time with everything I was standing for 25-30 minutes with no help yelled at for opening my unit when I told them I had just payed it off but everytime I opened it the alarm would go off but it wasn’t just for me then found out it was a security or computer issue was no given an apology instead was just shrugged off the late fees are insane you guys have roaches and are completely over priced in the long run never again will I recommend anyone to your services

Johnathon H.  |  Overall Experience 
Clasificación:
5.0

Loved the help a neighbor area! Was a great place to find some new to us items and to leave some items for a new family.

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Thank you again for your above and bryond care. ¡Les agradecemos a todos!

marica v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELBY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna C.  |  Overall Experience 
Clasificación:
5.0

Ashley Nicholson and James Kelly did an outstanding job. They are fast, friendly, and know how to keep the energy alive. This location is the GOAT of all U-Haul locations. I just wanna thank the staff for keeping a clean and friendly environment!

ASHLEY N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Louie G.  |  Overall Experience 
Clasificación:
4.0

Everything went great moving in. Only thing I would work on is that a few employees need to work on their professionalism when talking with and addressing customers needs. It makes customers feel as if their business is not important to them

Christina M.  |  Online Move In 
Clasificación:
1.0

I cancelled my unit and emptied it out mid April. I paid for the entire month of April. The kids at the desk did not cancel my account and I was charged for the next month as well as late fees. Incredibly unprofessional.

Joshua C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Spring B.  |  Online Move In 
Clasificación:
5.0

Everyone was super nice to this first timer. My only suggestion is to warn people to always swipe the card because some of us are rushing and don't read directions. In that case, the alarm scares the jeepers out of us .

Sandra T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A.  |  First Impressions 
Clasificación:
4.0

Mr. Kelly was helpful even thought the U-Haul computer system was down. Ashley and the rest of the crew were very helpful during the whole experience and we were able to successfully complete our need for a truck rental and storage rental with only a few minor hiccups..

Angela G.  |  First Impressions 
Clasificación:
5.0

All staff extremely friendly and hassle free at davenport west Kimberly drop off.

MICHAEL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnette O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor C.  |  Overall Experience 
Clasificación:
1.0

Aweful

riviera s.  |  Overall Experience 
Clasificación:
5.0

Terrence, James, Orion all FANTASTIC staff. I am a Uhaul client for life!! MJ Baird 3129732644

MARY U.  |  Overall Experience 
Clasificación:
5.0

What a hassle free experience! The service was excellent! The owner and employees where very helpful and offered information, that we did not know about, to help us in our move. Just want to put out there that there thoughtfulness saved us quite a bit of money and we our very thankful for it. Would definitely recommend this facility for anyone in need of help during their move!!! We were 150% satisfied

DEAN D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carey m.  |  Overall Experience 
Clasificación:
5.0

Your team in Davenport on West Kimberly is absolutely amazing I appreciate them very much and happy to be a repeat U-Haul customer! Terrence, Orion, and Mr. Kelly are WONDERFUL-thank you for making my move very pleasant and happy to call Iowa home.

MARY U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M.  |  Overall Experience 
Clasificación:
1.0

The place was not secure. I had my unit broken into and when I called and spoke with the employees they basically said they could not do anything. Also when. I called to try and settle payment on unit and told them the stuff left in there I could not get out due to person in prision and someone was calling me back about doing it as abandoned unit never called back and I kept calling. I had been telling them this for a year and they have the worst customer service. I let them know back in January I didn't occupy the unit and the kept it open and charging me.

Jessica H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cliff o.  |  First Impressions 
Clasificación:
5.0

Great customer service guy

Scott R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulson G.  |  Overall Experience 
Clasificación:
5.0

We rented our truck and storage facility with us, it helped make our move much easier!

Katee B.  |  Overall Experience 
Clasificación:
5.0

I'll be back next summer when the kids get out of college and will use you for years to come. Julie

julie l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER N.  |  First Impressions 
Clasificación:
5.0

used before and they always been amazing

Denise S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leejeana n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kerry l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn s.  |  First Impressions 
Clasificación:
5.0

It was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman

DEANNA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S.  |  First Impressions 
Clasificación:
5.0

Great place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!

lucinda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Victoria O.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much

Eric S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris O.  |  First Impressions 
Clasificación:
4.0

I had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn't find anything inside my boxes

Ericka T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Phyllis F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn S.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and even assisted with a heavy item

thomas t.  |  Overall Experience 
Clasificación:
5.0

Clean ~ friendly, helpful staff

sherry a.  |  Overall Experience 
Clasificación:
5.0

It was unclear as to where the "gate" was on first trip. But I went into the office and the staff was very friendly and helpful and took me right to where I needed to go.

Jessica G.  |  Online Move In 
Clasificación:
5.0

Very helpful and friendly.

Ilene T.  |  Overall Experience 
Clasificación:
5.0

Rented a U-Haul to move out of a home got the storage unit one month free (I don’t know if that’s all the time promotional) but it gave me enough time to sell my things and not have stress.

Jlynn S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

steve p.  |  Overall Experience 
Clasificación:
3.0

I rented a truck and can't get my first month free because they failed to give me proper info.

Janice W.  |  First Impressions 
Clasificación:
5.0

Well mannered employees

LaTanya W.  |  First Impressions 
Clasificación:
5.0

Very easy check in, friendly and professional staff

Chris V.  |  First Impressions 
Clasificación:
5.0

The young man was very nice and helpful and I love my storage space

benita m.  |  First Impressions 
Clasificación:
5.0

Tony and staff were helpful, knowledgeable and accomodating with changes. The facility is clean and easy to use getting in the security system. The former Kmart building brings back memories.

Ilene T.  |  First Impressions 
Clasificación:
5.0

Exceptional in every way. Definitely spread the word on how much this facility has to offer. Bob was very helpful & friendly.

Joan K.  |  Overall Experience 
Clasificación:
1.0

I will see U-HAUL in court.

Larry S.  |  Overall Experience 
Clasificación:
5.0

Great location. Excellent customer service.

Rebecca Q.  |  Overall Experience 
Clasificación:
5.0

Everyone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.

Dick B.  |  First Impressions 
Clasificación:
5.0

It was great I don't know how to return the truck properly but I return it well before time left the keys in the drop box the truck head to be back by 11pm thank you

Kelvin S.  |  First Impressions 
Clasificación:
5.0

Everything went great. Just 1 day in but Bob was so helpful as this is a new experience for me. Really appreciated it. Easy to get the unit & return the rental truck in one location.

Joan K.  |  First Impressions 
Clasificación:
3.0

Once the kinks were worked out at the beginning things were good.

robin v.  |  Overall Experience 
Clasificación:
5.0

Very professional

Keri M.  |  First Impressions 
Clasificación:
5.0

Took a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.

Kevin F.  |  First Impressions 
Clasificación:
4.0

Pleased with this facility. It is clean, the lighting good, and secured access. Available carts upon entry always made it easy moving things. The staff was always helpful when I had questions.

DEBRA W.  |  Overall Experience 
Clasificación:
1.0

My first night moving my stuff in I saw two cockroaches, very concerning! I called the customer service line to be put through to make a complaint but only got a phone number that did not work!

Phllip R.  |  First Impressions 
Clasificación:
4.0

Mr Duncan's was very helpful

CONNIE D.  |  First Impressions 
Clasificación:
1.0

The people that work here were probably the worst uhaul experience I've ever had. I will never get a storage unit at this place again.

Jordyn B.  |  Overall Experience 
Clasificación:
5.0

Great service

david w.  |  First Impressions 
Clasificación:
5.0

This facility went above and beyond to accommodate my needs. They were very helpful and responsive to my situation. A special thanks to Denise the manager of the facility for helping solve my problem.

Jevon B.  |  Overall Experience 
Clasificación:
1.0

The facility was understaffed. The line took forever. Once I got to the counter the computer system wasn't working. Took way too long to get through the move in process. Not happy with my experience.

Tim W.  |  First Impressions 
Clasificación:
5.0

This was a nice indoor facility, it can use more outdoor units

michael w.  |  Overall Experience 
Clasificación:
5.0

Friendly and polite

BRIAN G.  |  Overall Experience 
Clasificación:
4.0

Went to pay rent, was told it was paid. Three days later get late notice and late fee. Facility is great! Some employees great, others need more training and better customer service skills.

Sherri V.  |  Overall Experience 
Clasificación:
4.0

Wait time to speak to someone was extremely long (15 mins) which I didn’t appreciate at all.

Armaghan M.  |  Overall Experience 
Clasificación:
4.0

The gentleman that waited on us was so nice.

susan f.  |  Overall Experience 
Clasificación:
5.0

All of the people I worked with were courteous and helpful. The facility was better than expected because I had not realized it was climate controlled and that was a nice surprise. Highly recommend.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

I've used this particular U-Haul facility a few times now and they have a been excellent every time. I would never hesitate a bit to recommend people do business with them. Steve

Stephen L.  |  Overall Experience 
Clasificación:
5.0

Good job

Joe T.  |  First Impressions 
Clasificación:
5.0

Staff is awesome!

teresa o.  |  Overall Experience 
Clasificación:
5.0

This place is fantastic! They helped me out greatly and I am so grateful that my storage unit at U-Haul is nice and clean! Great customer service!

Laura S.  |  First Impressions 
Clasificación:
5.0

It was awesome and helpful

aleta n.  |  First Impressions 
Clasificación:
1.0

Facility leaked water, stuff got wet. Had to take my bed to the dump. Everything smelled awful. The lady on the phone insisted we could not get a refund for unused days. We waited a half hour for help

Robyn C.  |  Overall Experience 
Clasificación:
1.0

Website terrible. We got there to check in, they couldn't find the reservation. Had to start over three times. Computer kept losing info. We gave up and left with no unit. Very bad experience.

Kathleen L.  |  First Impressions 
Clasificación:
5.0

The guy that helped me was amazing and very helpful

PATRICK H.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful!

Brad N.  |  First Impressions 
Clasificación:
5.0

It was a place to put my stuff

Matthew P.  |  Overall Experience 
Clasificación:
5.0

robert was very prfessional and valuable asset

roberto M.  |  First Impressions 
Clasificación:
5.0

We were very pleased with the friendliness & helpfulness of the staff. Everything was explained carefully, we were given a "tour" directly to our unit, and all of our questions were answered.

greg f.  |  First Impressions 
Clasificación:
5.0

Gracias

Jeanne A.  |  First Impressions 
Clasificación:
4.0

Robert was great in getting me a truck as well as a storage unit. Great service. Thanks U Haul.

queenie j.  |  First Impressions 
Clasificación:
5.0

The representative that to care of me was extremely excellent and went above and beyond. The facility is state-of-the-art and completely immaculate and I will recommend it to everyone.

Jeff D.  |  First Impressions 
Clasificación:
4.0

You need to have more people working on the weekend. It was crazy. I was in line for 30mins.

gennett m.  |  First Impressions 
Clasificación:
5.0

I was well pleased with the service.

gennett m.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. When something went wrong it was fixed and accommodations made. Will always use u-haul. Thanks everyone!

Thomas H.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly. I also got a storage unit with the truck and I found it very convenient to be able to move and store my belongings in the same place. Life saver!

Tosha H.  |  First Impressions 
Clasificación:
4.0

Everything was very good and extremely helpful. Our rep made sure we knew all. We were extremely pleased with the security there. I will give a 9 out of 10 due to it being new. Gracias.

David C.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly! Clean and well lit!

Kenneth M.  |  First Impressions 
Clasificación:
4.0

Great

ashly s.  |  Overall Experience 
Clasificación:
5.0

Great customer service love. Robert he is an amazing person. He was very pleasant.

shawn m.  |  First Impressions 
Clasificación:
1.0

I was wrongly charged seven months rent of a U-Box on my credit card. I left MANY messages for West Davenport manager Denise Wagner to return my call. I had to call Customer Service to get any respons

shelley s.  |  Overall Experience 
Clasificación:
5.0

It was great.

marcus t.  |  Overall Experience 
Clasificación:
4.0

I don't have any comments.

mary elizabeth s.  |  Overall Experience 
Clasificación:
5.0

staff was friendly and very helpful. The services provided really met my needs. ¡Gracias!

susan s.  |  Overall Experience 
Clasificación:
5.0

Love the 24hr access well kept and clean facility staff nice and friendly

Valencia D.  |  Overall Experience 
Clasificación:
5.0

Great service.

Shayna V.  |  First Impressions 
Clasificación:
4.0

The only thing I didn't mind is I went out and bought a $12 Master Lock thinking that would work and found out that I had to buy a circle lock for an additional $12 but everything else was great thank

Jessus W.  |  First Impressions 
Clasificación:
5.0

Becca is awesome customer service is great i would recommend this place to everyone, I'm not sure what the other 2 ladies names are but they were great also.

Dora R.  |  First Impressions 
Clasificación:
5.0

Secure, clean building and Friendly Staff!

sherry a.  |  Overall Experience 
Clasificación:
5.0

They spelled our last name wrong

Edward J.  |  Overall Experience 
Clasificación:
2.0

Facility itself was amazing couldn't have asked for a better place to store my belongings. But the staff has much to be desired. Most people were nice but the few that were rude ruined my experience.

james y.  |  Overall Experience 
Clasificación:
3.0

I had an issue with roaches after my things had been there for about a year. Manager didn't wanna compensate me for the lil time I had left and I moved out and had to pay for the rest of the month.

Georgette R.  |  Overall Experience 
Clasificación:
4.0

When I had to move in the initial large door was broken so I had to take everything through the small door. That was difficult but I realize things break.

danielle t.  |  Overall Experience 
Clasificación:
1.0

The female staff is very rude and there is roaches in the unit and hallways and when I told the staff they didn't do anything about it I had to throw some memorable possessions away cuz of roaches...

Melissa S.  |  Overall Experience 
Clasificación:
4.0

We returned our car dolly to a different location, but in the past did return to this location and the personnel were very friendly and accommodating.

Dave K. | Reservación
Clasificación:
4.0

After some initial communication errors the staff was helpful and completed all necessary activities to make me whole and feel like a valued customer.

phillip r.  |  Overall Experience 
Clasificación:
5.0

Very clean and professional, the garage doors and climate control are great

Linda K. | Reservación
Clasificación:
5.0

The staff was friendly & professional. I would recommend this store to others.

Lori H. | Reservación
Clasificación:
1.0

The unit looked so clean and safe, I didn't think I would come back after 2 months and find ROACHES everywhere even in the hallways. I destroyed most of my stuff didn't want to infest my house.

janice b.  |  Overall Experience 
Clasificación:
5.0

Very clean and easy transaction. No hassle.

Cindy D.  |  Overall Experience 
Clasificación:
5.0

IF YOU ARE GOING TO MOVE IN THE STATE OR OUT OF STATE. PLEASE CHECK WITH U-HALL. THEY HAVE THE KNOW HOW, AND WILL HELP YOU. THANKS U-HALL, KELTON MOON JR DAVENPORT,I

kelton m.  |  Overall Experience 
Clasificación:
2.0

A mistake was made by the staff and computer but I had to pay for it....literally! I had to go in twice about it with no satisfactory results. The manager was a child who isn't ready for the position!

Janet T.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Very helpful. Clean unit and facility.

Julia V. | Reservación
Clasificación:
3.0

I only used the unit for three months from June 2nd to September 10th. However I paid for the month of September and only used the unit for 8 days but was told that they would not prorate. UNFAIR!

DENISE W.  |  Overall Experience 
Clasificación:
4.0

The one thing is that I paid for Sept rent and got all my belongings out of the unit by Sept 4 and did not receive any credit on my unit or the truck that I rented that day. Very disappointing.

LEE M.  |  Overall Experience 
Clasificación:
4.0

Easy return, friendly service, good location.

Dave K. | Reservación
Clasificación:
5.0

Great customer service!! We showed up 5 mins after closing and they were gracious enough to go ahead and check us in and give us the tour, patiently answering all of our questions. Highly recommend.

Todd M. | Reservación
Clasificación:
5.0

Best u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon

Joseph W. | Reservación
Clasificación:
5.0

Excellent customer service

Valencia D. | Reservación
Clasificación:
5.0

We have rented storage from this UHaul facility twice now, and the former Target store that UHaul converted provides easily accessible storage and ample parking and manuverability. Friendly staff!

beverly g.  |  Overall Experience 
Clasificación:
5.0

Extremely affordable and clean facility and a convenient way to store college extras for the summer!

Jennifer C.  |  Overall Experience 
Clasificación:
4.0

We rented pods which were clean and well maintained.

DINA S.  |  Overall Experience 
Clasificación:
5.0

Everything went quickly and on time.

Kevin B. | Reservación
Clasificación:
4.0

Helpful staff and very efficient service.

Susan S. | Reservación
Clasificación:
5.0

The staff at this U Haul facility were always friendly and helpful.

Chester S.  |  Overall Experience 
Clasificación:
4.0

na

Hamed R.  |  Overall Experience 
Clasificación:
5.0

Great staff and super friendly.

MARIA D C.  |  Overall Experience 
Clasificación:
4.0

Just what we needed for our move to Davenport.

Kathleen T C.  |  Overall Experience 
Clasificación:
5.0

Very happy customer!!!

Tiffany P.  |  Overall Experience 
Clasificación:
5.0

Denise was very helpful & friendly, we had 7 U boxes, she made moving so easy, she went out off her way deliver the boxes 3 different time. She was awesome!

Ramona S.  |  Overall Experience 
Clasificación:
1.0

Uhaul employee said racist remarks toward me, and refused to rent to a man that came into the store to rent a truck because she assumed he was with me because he was BLACK!!! Just sick!!!

ta'mora m.  |  Overall Experience 
Clasificación:
5.0

The only thing that annoyed me was this : I was a day late paying the rent, and my son called to say th at uhaul was looking for me. No one even called my number.

Leslie M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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