Roinson Madera was EXCELLENT! He greeted me in the parking lot, opened the door for me into the store and took great care of me. I have not ad tis type of customer service from anyone. Please acknowledge his great attitude.GABRIELLE R.
Customer Reviews for U-Haul Moving & Storage of West Chandler
Chandler, AZ 85226
(Chandler & Kyrene)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We rented and returned a truck in the same day. Two days later they called and asked when we would be returning the truck. The invoice was for two days including insurance we never asked for! How can they not know the truck was returned? Very poor management. We are working with them now and they better make it right and refund the additional day and insurance.Dawn B.
Very good Center. Nice people, cleanest bathroom I have ever seen, probably a good place to work.Steve B.
The gal that helped me tried to apply the coverage without asking. She was going to charge me for it without even asking. Pretty shady practice if you ask meLuke H.
El cliente no dejó un comentario.Sarenna R.
El cliente no dejó un comentario.SHEFIK S.
El cliente no dejó un comentario.John G.
Again nothing I can think of needed improvementPAUL M.
El cliente no dejó un comentario.Elizabeth J.
Good customer service, product worked as we expected, hold was released quickly after returning the trailerStewart R.
Everyone was extremely helpful and knowledgeable. Easy processstephen H.
Check in agent was rude and unaccommodating.Daniel K.
This was the worst experience we have ever had with U-Haul! This company has the worst and unknowable workers. Nobody knows what the hell they are doing. They run around like chickens or stand around and talk about women and what they like to do. The AZ location yelled at us to hurry up and we left our things account the glove box and they said sucks for you! The Washington location is worse, and we originally got a tow dolly with a broken strap! And we almost lost our truck. That could have hurt is so bad but I guess dead is better than safe. Something is very wrong with a company when every location is messed up.Darrol Z.
El cliente no dejó un comentario.Hosea P.
They were so helpful! They helped me pick out a trailer that would be right for me and hooked it up and unhooked it for me.Dianw H.
El cliente no dejó un comentario.Milford A.
El cliente no dejó un comentario.Rick P.
The original reservation was to pick up at the Lindsey location. I was informed the day before we needed to pick up at Chandler which was 35 miles out of our way. But Robinson was great to work with when we picked it up. The cab of the truck could have been wiped down, dash was dusty and crumbs or something in the cubby holes.Lori H.
El cliente no dejó un comentario.Tracy A.
Mr. Robinson went out of his way to obtain what I needed. Great help!MARTIN M.
El cliente no dejó un comentario.Maria E.
I was supposed to pick up my rental on Citrus Rd in Goodyear but due to poor availability I had to drive to Chandler to pickup a larger unit. It would have been nice to know about this availability issue ahead of time rather than the day before the rental. They even wanted mt to drive to Payson or Cottonwood in order to pickup my originally requested unit. This is unacceptable.STEVEN B.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.MAURICE T.
El cliente no dejó un comentario.David A.
I was confused by the early drop off rules. I don't have a new cell phone and didn't know if I would be charged extra. Fortunately, I was there right as they were closing.Phil W.
El cliente no dejó un comentario.Quincy C.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.Darwin M.
El cliente no dejó un comentario.rod M.
Gave me a truck with no gasBryant S.
The seat needs to be fixed so it can be adjusted to permit a safer driving experienceSCott P.
El cliente no dejó un comentario.STEVEN G.
Anna was awesome checking my truck back in.Mark D.
El cliente no dejó un comentario.Ron M.
El cliente no dejó un comentario.kainer J.
Loved the online after hours check in.John W.
Fantastic staff. Super friendly and helpful.MICHAEL M.
Debbie was wonderful to work with.David B.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Molly M.
Also good experience at this location.David R.
Yes. Emily as amazing checking me out. Thank you!Scott B.
I booked a truck for 6am and when I showed up to retrieve my key out of the locked boxes no key was there. My business relies on this company to stay afloat at the moment so any mistake as minimal as U-Haul employees forgetting a key can set me back big time. When I called for assistance they said I would have to wait till 7. For me that's not an option as I have customers I have to attend to at that time. Luckily someone showed up at 6:30 and could help us. Next time remember to put the keys in the box please and ThankyouZac T.
El cliente no dejó un comentario.Larry T.
El cliente no dejó un comentario.alicia A.
Excellent selection, outstanding customer service The best UHaul location I have ever visited!Ravi V.
Unfortunately we live in a time where employers are forced to employ people that are less than favorable to say the least. Visit this location for an example of this. I was physically threatened and told by an employee that he didn't need this f****** job whille I was trying to return a truck, at least I think he was employee since he wasn't wearing a uniform.Daniel R.
El cliente no dejó un comentario.MICHAEL I.
The guy at this facility told me I should have never been given this dolly.Jesse M.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Michael T.
The young lady that manages this location is awesome!!Jack B.
Best staff and location in Chandler and Greater Phoenix area👏👏😊GARY T.
El cliente no dejó un comentario.Marvin B.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.Gregory G.
El cliente no dejó un comentario.FIAMANAIA F.
El cliente no dejó un comentario.April H.
El cliente no dejó un comentario.DUANE D.
El cliente no dejó un comentario.Yanchen L.
El cliente no dejó un comentario.LANETTE L.
No issues at at all.Samuel M.
El cliente no dejó un comentario.Vanessa E. | Online Move In
I came in on October 31st 2021 to close out a unit. Signed paperwork, removed my belongings, and left. About 2 weeks later I received a call telling me that I need to come out a lock on my unit. I call back and inform them that I closed the unit out on Halloween evening and had nothing in there, plus I moved out of state. They informed me that there were items in there and I needed to come in to redo the process. I then asked to speak to a manager who was unable to come to the phone and was told he'd call me back. Next thing you know I get an auction email. Called again to let them know hey I signed a paper back in October and have nothing there. Was again told that they would take care of it and I needed to do nothing. Well nothing was done, now they claim I owe them for them not closing my unit out properly and allowing someone to place their belongings in my former unit.Malisa J. | Overall Experience
This facility was clean and well maintained. Instead of moving my items I wish I could move the facility. I would highly recommend this siteTONY W. | Overall Experience
Make sure the side mirrors are aligned correctly before renting equipment.David B.
Anna was great and always there to help! She is very friendly and made renting a truck, unit and buying boxes fast and convenient.Jammie E. | Overall Experience
This is the 3rd time I've used the West Chandler facility. The staff is helpful and friendly. I've driven out of my way to use this location.yolanda p. | Overall Experience
Isaiah Kella is amazing! He took care of us in our moving experience!sandra P.
Everyone very very helpful at this location , Anna great at what she doesCARLO C.
El cliente no dejó un comentario.GINA L. | Overall Experience
El cliente no dejó un comentario.Tristan T. | Overall Experience
I'll be back with another truck for you to send out.Gregory G.
El cliente no dejó un comentario.Kevin D.
There was never a time that our account was maintained with accuracy. Our code was never updated correctly so we were locked out most of the time. We couldn't even make it through the security doors. We had to upgrade to a larger unit and we went through the same subpar process we had with the first unit. Finally decided to close the account and go somewhere else.JEFF F. | Overall Experience
El cliente no dejó un comentario.Jeff K.
Staff wad never clear on how to access building. They ALWAYS acted like I was bothering them when I came in. Never friendly, also when I went to get propane they did not answer the bell, (which said push for service).Katrina S. | Overall Experience
El cliente no dejó un comentario.Roni G. | Overall Experience
El cliente no dejó un comentario.Michael W.
Great experience like alwaysTHEODORE P.
El cliente no dejó un comentario.JONATHAN S.
No complaints or problems with storage. However, Be careful in renting trailers. The person that attached the trailer to the truck did not do properly. The trailer came off the ball of our truck. Not a good thing! Installation not done properly. Could have been an extremely dangerous situation in traffic.suanne m. | Overall Experience
The manager who runs the place. Really is very knowledgeable. She knows her job in side and out,. I won't rent from no other place then this place. The customer service is 10.Scott B.
El cliente no dejó un comentario.david J.
They over charge me and i would like speck someone else thank uUlysses E.
Quick and easy check out process at counter. Shout out to the reps who go over coverage and details about the rental. Smooth check in process. ¡Gracias!Jose R.
El cliente no dejó un comentario.BRIAN C.
El cliente no dejó un comentario.Adam M.
El cliente no dejó un comentario.Gordon W.
El cliente no dejó un comentario.Jose R. | Online Move In
El cliente no dejó un comentario.Jose R.
Making sure your customer has the items that they purchased before they leave the site. I had to drive back to your business and get the dollie and boxes that I ordered because they were not in the vehicle when I left. The guy who helped me at check in even confirmed that I still needed them but failed to make sure I had them before I left.Lisa H.
Dropping off the trailer this morning (3/16/22) was horrible. Your staff failed to come out and inspect the trailer for over 20 minutes. When I went in to remind them, they were sitting around. This is unacceptable.LaMon B.
El cliente no dejó un comentario.Edward M.
The staff is amazing at this Uhaul site . Anna is very nice she answers all your questions without making you feel like your a bother. I would recommendo this property if your looking to store your items . The property is clean and well maintained,LISA S. | First Impressions
El cliente no dejó un comentario.JUANITA T.
Have more dollys available. Reserved one but this location and the other locations in the area didn't have any available to rent.Adam V.
El cliente no dejó un comentario.Duane W.
El cliente no dejó un comentario.Billy L.
El cliente no dejó un comentario.Charmagne M. | Overall Experience
Employee Anna Hintze is very helpful for me to have a storage locked because I loss 3 storages total every time I made reservation per storage on 24908 S. Arizona Ave in Sun Lakes. I was very frustrated for a month because every time I make reservation and never sent me an email for me to send my credit card information and my I.D. to hold the storage. The storages was sold to someone else. I could not trust with Sun Lakes storage anymore. I had to find another location storage. I explained to her what happened. Anna found a storage for me on 6190 W. Chandler. to locked it so I could have a storage. Anna really helped me out. She has a good personality, professionalism, caring for me and good patience with me. I appreciate her help. Good Job Anna. I am very satisfied that location because of Anna.KEVIN C. | First Impressions
Everyone was kind, professional, and knowledgeable. I was in and out.KENNETH B.
Excellent customer service, thank you!JINX S.
Super great service and friendly employees.GEORGE W.
El cliente no dejó un comentario.jeff S.
I met 4 of the attendants at this location and all were very courteous and attentive to my needs. From the personnel at the counter, to the individual that hook my trailer up with the aid of another. I had nothing more to do then back my truck up near the trailer. I'm sorry but I do not have their names but everybody that I encountered at the store showed very professional behavior. I will certainly use them again when they need arises.Chris K.
Staff was very helpful. Easy to drop the trailer off. No navigation needed.Sara O.
You guys are amazing! The gal that helped me was so professional and so courteous. Great service and I'm recommending you to everyone we know. THANK YOU!!SONIA E.
El cliente no dejó un comentario.Nadia R. | Overall Experience
El cliente no dejó un comentario.Marisol C.
Continued good serviceJoshua C.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Hailey J. | First Impressions
i did 24hour drop off. took long time to upload photosJason V.
Very convenient, safe, secure and clean.ARNOLD W. | Overall Experience
El cliente no dejó un comentario.Andrew D. | Overall Experience
El cliente no dejó un comentario.Donna D. | Overall Experience
Helped us get a storage place and went above and beyond.Joshua R. | First Impressions
El cliente no dejó un comentario.Evelyn O. | First Impressions
El cliente no dejó un comentario.Shellie C. | First Impressions
El cliente no dejó un comentario.Loretta C. | Overall Experience
El cliente no dejó un comentario.CAROLYN B. | First Impressions
El cliente no dejó un comentario.TINA C. | First Impressions
Best in the WestIRA J. | Overall Experience
All the staff was very friendly and helpful answered all my questions . Anna is very nice she let me know all my options about my storage she was very helpful , I recommend this storage to a friend and also a customer from my job. Everyone is great here 5 stars all all around . Thank you so much for being so greatLISA S. | First Impressions
El cliente no dejó un comentario.Terry S. | Overall Experience
The team was great to work with. The manager was patient with answering all of my questions. The staff always greeted my husband and i when we arrived and provided the best customer service.ELNORA C. | Overall Experience
Halls well lit, but storage unit had no light.Jan H. | Overall Experience
I was in line for 30 minutes. There was only 1 customer ahead of me renting a truck. The customer was an employee and was trying to get an employee discount. The person behind the counter did not know how to give a discount. Another employee came in and said she had to start over. Then when she started over the customer's employee number didn't work. It's unclear if this was a system issue or an incorrect number. Finally, the worker from outside helped me get my rental space. It took at total of 45 mins to to get my space that I had already reserved online. This was an excessive amount of time when only 1 person was in line ahead of me. GraciasSteve R. | First Impressions
El cliente no dejó un comentario.RANDALL P. | Overall Experience
Due to the truck rentals the loading dock would be crowded with parked cars. It was difficult to load and unload. General parking was almost non-exeistant.Dan H. | Overall Experience
I do not want to give the facility a bad review, but my last interaction is what made me not want to deal with this particular property again. The gentleman that assisted me was rude, unhelpful, and just plain did not care about his job. On top of all of that, I am being denied my prorated amount. The guy rudely said, We dont give any money back here. I am not happy with his behavior or the way he treated me. I am very frustrated with the fact that prorated amounts are not provided, I just paid for an entire month in the 13th and we moved out yesterday. That is sad, other properties give their customers their money back not steal it.Luis D. | Overall Experience
Truck, moving help, and storage connections from U-Haul account made moving go smoothly and less stressful. ¡Gracias!Gary C. | Online Move In
El cliente no dejó un comentario.Manuel R. | Overall Experience
El cliente no dejó un comentario.John O. | First Impressions
El cliente no dejó un comentario.ROBERT C. | Overall Experience
Direct phone contact is unavailable when needing to speak to someone about storage. The only option is to speak to someone whose geared for reservation of equipment.MARCIA C. | Overall Experience
El cliente no dejó un comentario.DEAN C. | Overall Experience
El cliente no dejó un comentario.Susan A. | Overall Experience
They were most helpful gracious and knowledgeable. There were 4 employees, all were very friendly. GraciasZunique E. | First Impressions
El cliente no dejó un comentario.Wayne K. | Overall Experience
Great place to do business, professional, friendly and always helpful.daniel G. | Overall Experience
The staff at this facility was always helpful and very pleasant.Diane D. | Overall Experience
El cliente no dejó un comentario.ROBERT C. | First Impressions
El cliente no dejó un comentario.Scott E. | Overall Experience
Charged my acct after I closed my storage... hard to get my money backKELLEY H. | Overall Experience
El cliente no dejó un comentario.Virginia D. | Overall Experience
Nice and clean. Easy to access and friendly staff that was always helpful.Michael K. | Overall Experience
El cliente no dejó un comentario.Scott E. | First Impressions
All the employees at the Chandler Blvd. & Kyrene UHall were friendly and positive. A great team there. I will definitely return when in need of storage or a moving vehicle in the future. Excellent Job!neil t. | Overall Experience
Couldn't have asked for a better experience. Gracias.Steve E. | Overall Experience
El cliente no dejó un comentario.Tara L. | Overall Experience
Water damage on some furniture.Jordan W. | Overall Experience
El cliente no dejó un comentario.ALEX B. | First Impressions
I need to validate my return money on two units I never ended up renting. #1474 and # 2083. I believe #1474 was collected and transferred into 2083. Either way I need refunded $104MARCIA C. | First Impressions
First off I was not the person who started a lease with U-Haul but still was responsible. They never physically saw me sign or set up a U-Haul account and I was harassed every month. I was called back in June or July and told my storage unit was around &900 plus and I told them they could send the unit to auction. For some reason after that they kept calling me about the unit and kept asking for a payment until it reached close to $2000. Now one I'm not paying that because as I stated I never started an account with U-Haul and it's illegal for someone else to initiate a unit in someone else's name and make the party responsible. Second, I told them when they called in June send it to auction and they decided to keep it open to reck up almost another $1000 on charges they are gone default for me to pay which I'm not. I will report this to the BBB and any action needed to move forward I am willing to take.Kyvarri P. | Overall Experience
SíAHMADHASAN T. | Overall Experience
Anne was wonderful. Very helpful.Virginia D. | First Impressions
The general manager on site and the other staff were super helpful and great to work with.Laura M. | Overall Experience
El cliente no dejó un comentario.telesia j. | First Impressions
El cliente no dejó un comentario.BRIAN Q. | Overall Experience
El cliente no dejó un comentario.kim s. | Overall Experience
El cliente no dejó un comentario.Dario P. | Overall Experience
El cliente no dejó un comentario.Vlad Z. | Overall Experience
Very helpfulMonica s. | First Impressions
staff was very helpful and the facility was well maintainedjudy w. | Overall Experience
I didn't get the gentleman name but he was nice and curtious with customer service and helped me find the storage unit i will be using.telesia j. | First Impressions
Can’t be any better! Thank you!SCOTT B. | Overall Experience
El cliente no dejó un comentario.Anaid U. | Overall Experience
El cliente no dejó un comentario.Gerold O. | Overall Experience
Isaiah and Anna did an amazing job! Will definitely recommend! Also loved that there was a one way trip special for a unit it worked out perfectly!veronica s. | First Impressions
The girl who runs the place. She's amazing and has the best customer skills.Scott B. | First Impressions
My experience was fantastic. This was my first time using all the services from moving supplies [love the dish kits], truck rental, and moving helpers. From beginning to end the team was exactly what I needed. Storage was easy to get into, plus having the deck line up with the back of the truck made it easy for the Helpers and the free access to the carts was extremely helpful. #happycustomerELNORA C. | First Impressions
The general manager on site was very helpful and friendly and worked with us after being told about the free 30 days storage unit with call center people when she told us Uhaul wasn't doing that anymore.Laura M. | First Impressions
El cliente no dejó un comentario.Delissia S. | Overall Experience
Anna and the Isaiahs were so helpful, friendly and accommodating going above and beyond to assist, I’n so appreciative for that!Kira V. | First Impressions
Very upset unit leaked lost alot of my stuff due to mildewDonnetta A. | Overall Experience
Thank you so much for your help especially since we couldn't afford payment any longer and you allowed us to pay a small fee to remove our possessions! We are very grateful as Covid has really put us in a bad financial bind and with sympathy and understanding we didn't lose our valuables. Thank you! I will recommend Uhaul anytime someone needs storage or moving supplies . You guys have been great!lynn s. | Overall Experience
The customer service is very good.SCOTT B. | First Impressions
Hours not posted correctly. Big 24 hour access sign by door. Got locked out while trying to move and had to call after hours to open so I could close unit and get my belongings. Called about having monthly canceled early since it was 3 days into new month. Told them we had everything cleared. Was told can't cancel the month and its rented by the month. Next time I came since I had to rent the whole month and I figured I'd pit a few thing in the unit. they had zip tied our unit closed and marked it clean and ready to rent. Had to go to office during business hours to have them remove and fix system. over all nice place but extremely poor communication. I will highly recommend that anyone I know go somewhere else. On side note the manager on duty was very professional and understanding of my frustration.Kenneth L. | Overall Experience
Very nice facility.SERGEI K. | Overall Experience
Friendly an politeRichard S. | Online Move In
Anna is an excellent manager of the facility.Arthur H. | Overall Experience
Your all doing an awesome job...I recommend U-HAUL to frie ds and family, great rates too...thank you for all your HELP.Virginia L. | First Impressions
I had reserved a climate controlled storage unit on Friday, I received a voice mail on Sat morning that somehow they no longer had that unit so I had to scramble to find another storage unit. I had another U-box in storage & went there to add more items & they had moved it to another facility without my knowledge.Deborah C. | First Impressions
El cliente no dejó un comentario.Stacy B. | Overall Experience
Worked w the manager and she was great!Andrew O. | First Impressions
Great job!John K. | First Impressions
My excellent experience is 100% because of Anna Hintze, the General Manager of this location. She is the only reason this store functions, by leading and having the respect of her staff. Ms. Hintze is hindered by one female employee though, but maybe she is new. If this young girl is not new and there isn't a specific need for another body, she really should seek employment elsewhere because of her lack of any knowledge and zero customer service.BUFFY L. | Overall Experience
El cliente no dejó un comentario.Michael C. | Overall Experience
El cliente no dejó un comentario.Reinmar F. | First Impressions
El cliente no dejó un comentario.Joshua R. | Overall Experience
Staff was not friendly or helpful.. over charged me and gave me wrong information.. Will not use facilities ever again.THADDEUS P. | Overall Experience
When I initially set up my storage unit, there were a lot of issues get a pin or card to work on the doors and I kept having to go back in to the store to try to figure it out. The person who helped me first also did not show me where my unit was or remove the uhaul lock so I could open it and use my own, I had to go back down after finding the unit on my own to request the lock be removed. When I later reserved a truck and one way drop off of the truck because of how far my storage unit was from my new house, I was informed the day before pick up that I couldn't do this unless I changed my truck reservation to a later time. Everyone I interacted with was very nice but overall my experience was that every department at Uhaul is extremely disorganized, which just added to the stress of the move itself.Miriam P. | Overall Experience
Anna Hintze provided our family the most professional, extremely efficient and much appreciated service ever during a recent rushed and stressful move! She signed us up with an account and got us right into a unit so quickly and because of her, we'll definitely recommend this location and share our experience with anyone moving or needing a storage unit or rental truck! We are so appreciative of Anna- this was the best business experience we've had in years! Thank you so very much! Cynthia Hale and familyCynthia H. | Overall Experience
Abysmal considering the unit I rented was not available. What does a reservation mean??? Apparently nothing to this uhaul location. I move my stuff across the country to have no storage unit. You failed me. I was forced into a unit I did not want. If it wasn't for needing something ASAP, I would not be storing here. I expect follow up and an explanation.James M. | First Impressions
El cliente no dejó un comentario.James H. | First Impressions
The staff was super helpful, and it allowed us to execute our moving and storage plans even more quickly and painlessly than we expected to. Thank you U-Haul West Chandler!ANDREW P. | Overall Experience
I love the guy that checked me in. He is so thoughtful and detail orientated. His attitude is great; even when it is crazy busy. He checked me in when the moratorium expired, he had a busy day and still smiled and did not cut corners with me. I appreciate him. Anyhow, he an excellent employee and you should be thankful to have such a great guy on your teamKIMBERLY S. | First Impressions
El cliente no dejó un comentario.SALVADOR C. | Overall Experience
El cliente no dejó un comentario.Anaid U. | First Impressions
I would not recommend the moving services offered through the movers site. They are terrible. But the truck got me from one place to the other without issues.Delissia S. | First Impressions
El cliente no dejó un comentario.Jeff S. | First Impressions
Staff was great.DOUGLAS B. | First Impressions
The Customer Service was exceptionally helpful and very friendly.judy w. | First Impressions
El cliente no dejó un comentario.Martha P. | Overall Experience
El cliente no dejó un comentario.Sandra C. | First Impressions
Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.THADDEUS P. | First Impressions
Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerningAlan P. | Overall Experience
Have been using this location since 2000. Always good service and good pricing.SERGEI K. | First Impressions
El cliente no dejó un comentario.Rosalva G. | Overall Experience
I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.Nancy G. | First Impressions
The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.Kristina S. | First Impressions
Need to be 24 hr storage accessTara L. | First Impressions
There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firmKathy B. | First Impressions
I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.TAMMY S. | First Impressions
Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of $350. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.Angelo V. | Overall Experience
El cliente no dejó un comentario.Michael C. | First Impressions
El cliente no dejó un comentario.Esther L. | Overall Experience
El cliente no dejó un comentario.Douglas P. | First Impressions
I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. ¡Gracias!Mark B. | Overall Experience
El cliente no dejó un comentario.Charlie M. | Overall Experience
El cliente no dejó un comentario.Scott R. | First Impressions
El cliente no dejó un comentario.Briyanna G. | First Impressions
I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!HERMAN S. | First Impressions
We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.Carter T. | First Impressions
Staff was friendly but we did not get exactly what we wanted for storage. They tried though.Courtney A. | First Impressions
El cliente no dejó un comentario.Lori K. | First Impressions
El cliente no dejó un comentario.JACKIE C. | Overall Experience
El cliente no dejó un comentario.yolanda h. | Overall Experience
El cliente no dejó un comentario.yolanda p. | First Impressions
El cliente no dejó un comentario.ROY Y. | First Impressions
El cliente no dejó un comentario.Roy B. | Overall Experience
Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!RONALD B. | First Impressions
El cliente no dejó un comentario.Becky h. | First Impressions
A great place and great staff. I been their for over 10 years sad to go.ROBERT T. | Overall Experience
El cliente no dejó un comentario.ERNEST A M. | First Impressions
The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.Virginia S. | First Impressions
This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.Teejey U. | Overall Experience
El cliente no dejó un comentario.Patricia M. | First Impressions
We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.Marnie N. | First Impressions
El cliente no dejó un comentario.Carolyn B. | Overall Experience
El cliente no dejó un comentario.Charles P. | Overall Experience
El cliente no dejó un comentario.Morgan H. | First Impressions
El cliente no dejó un comentario.Devin D. | Overall Experience
El cliente no dejó un comentario.Qinzi L. | Overall Experience
My family has used this facility for years, and have never had a bad experience!JOSEPH J. | First Impressions
El cliente no dejó un comentario.Robert F. | Overall Experience
El cliente no dejó un comentario.ELVIA L. | Overall Experience
Very helpful manager.Carolyn B. | First Impressions
Overly priced storage units. Had to pay for climate control which we didn't ask for. Had to pay extra for that.Orlando S. | Overall Experience
The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.Jeanette C. | First Impressions
El cliente no dejó un comentario.Douglas V. | Overall Experience
A very good experience. The General Manager Loretta, made the start-up process simple and easy.William H. | First Impressions
El cliente no dejó un comentario.Randall S. | Overall Experience
GraciasJacqueline J. | First Impressions
El cliente no dejó un comentario.Lauren P. | Overall Experience
El cliente no dejó un comentario.James H. | Overall Experience
Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!DAVID G. | Overall Experience
El cliente no dejó un comentario.Aaron M. | Overall Experience
Bait and switch with truck drop off charges. Charged for fuel I didn't use. Double charged for insurance. Rip off. Disputing with bank. Terrible serviceRYAN M. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER V. | First Impressions
Extremely friendly, professional staff. Great convenient location, very accessible and maintained.LORETTA W. | First Impressions
El cliente no dejó un comentario.caprice h. | Overall Experience
El cliente no dejó un comentario.Jason M. | Overall Experience
El cliente no dejó un comentario.Randall S. | First Impressions
I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employeesDonna D. | First Impressions
I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!Diana A. | Overall Experience
El cliente no dejó un comentario.ROBERT S. | Overall Experience
It's really sad after answering "yes" to several questions about the facility and staff, and to rate this location with two stars. Why? It's this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they'll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn't pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who's a co-sign to a rental agreement. It's someone who's to be notified if something should happen to me... injury, or death. Really?! You've sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I'm a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.Christopher A. | Overall Experience
El cliente no dejó un comentario.Lorrie P. | Overall Experience
i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your itemsLISA K. | First Impressions
El cliente no dejó un comentario.joannie d. | Overall Experience
El cliente no dejó un comentario.Odis W. | Overall Experience
Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.Connie N. | First Impressions
El cliente no dejó un comentario.JOSEPH B. | Overall Experience
El cliente no dejó un comentario.phil s. | Overall Experience
Not allowing new move ins more than just the business hours access would be nice.Malisa J. | First Impressions
The best part of my moving experience was arriving here and receiving great customer service. What's more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.Christopher A. | First Impressions
El cliente no dejó un comentario.Oscar S. | Overall Experience
El cliente no dejó un comentario.ZANDRIANA T. | Overall Experience
Excellent staff, helpful in every way.James K. | First Impressions
El cliente no dejó un comentario.Senga k. | Overall Experience
El cliente no dejó un comentario.Jason H. | Overall Experience
El cliente no dejó un comentario.Paul G. | First Impressions
Eric was very nice and when Tamika was there she was very nice also.Gina B. | First Impressions
El cliente no dejó un comentario.Carol T. | Overall Experience
Great customer service in the office at this location!Kori B. | Online Move In
Have had 2 units there since 2018.Jemy A. | First Impressions
El cliente no dejó un comentario.STEVEN L. | Overall Experience
The first part of our using your facility I thought the area of our room was not quite cool enoughormal s. | Overall Experience
El cliente no dejó un comentario.Marcus S. | Online Move In
El cliente no dejó un comentario.Daniel B. | First Impressions
This place needs improvement with knowledge of their work ethics and a little more helpful.Esther L. | First Impressions
El cliente no dejó un comentario.BENJAMIN C. | First Impressions
Fantastic customer service.PRESCILLA G. | First Impressions
Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!Mia K. | First Impressions
El cliente no dejó un comentario.Kathy O. | Overall Experience
Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!deborah c. | Overall Experience
Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!Barbara M. | First Impressions
Service was great and I appreciated the “heads up” when it came time to pay the rent.Eunice L. | First Impressions
El cliente no dejó un comentario.JODI D. | Overall Experience
I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍Everest W. | First Impressions
El cliente no dejó un comentario.falencia t. | First Impressions
El cliente no dejó un comentario.Antoinette S. | Overall Experience
Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!Jayci T. | First Impressions
El cliente no dejó un comentario.scot m. | Overall Experience
Great friendly staff. Manager is awesome.Michael K. | First Impressions
El cliente no dejó un comentario.steve c. | Overall Experience
El cliente no dejó un comentario.Eduardo C. | Overall Experience
greatIgnacio M. | Overall Experience
Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.Noel D. | First Impressions
El cliente no dejó un comentario.Martha C. | First Impressions
El cliente no dejó un comentario.Mina N. | Overall Experience
El cliente no dejó un comentario.rosey S. | Overall Experience
El cliente no dejó un comentario.Anthony B. | First Impressions
The front desk staff were very professional and helpful. Thank you for helping making our move easier.Ronald R. | First Impressions
We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.jeanne t. | Overall Experience
El cliente no dejó un comentario.tracy h. | Overall Experience
El cliente no dejó un comentario.optima t. | Overall Experience
El cliente no dejó un comentario.Brock W. | Overall Experience
El cliente no dejó un comentario.LISA B. | Overall Experience
El cliente no dejó un comentario.Brandi B. | First Impressions
This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give itAmber C. | First Impressions
Gracias.Joe C. | First Impressions
El cliente no dejó un comentario.Ignacio M. | First Impressions
Man that helped me was polite, friendly and made sure he explained everything.Tesha G. | First Impressions
El cliente no dejó un comentario.rosey S. | First Impressions
Staff has been excellent very helpful every time I come in.ebonee s. | First Impressions
My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.GATHON M. | First Impressions
El cliente no dejó un comentario.Victoria G. | First Impressions
The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!Herman S. | First Impressions
They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.Jane S. | First Impressions
Very secureLinda M. | Overall Experience
The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.Julio t. | First Impressions
Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.DEBORAH W. | Overall Experience
Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.CAROL & TIM L. | First Impressions
Good location.Karen G. | Overall Experience
Courteous service thank youMechelle S. | First Impressions
These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Gracias.Robert D. | First Impressions
It was a wonderful experience!LINDA H. | Overall Experience
My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.NEIL W. | Overall Experience
Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their stTIM D. | Overall Experience
The Manager was extremely pleasant and helpfultim b. | Overall Experience
N/CMarcus L. | Overall Experience
Nice peopleDonald P. | First Impressions
Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.Elizabeth D. | First Impressions
Was put on hold for a long time could not get through the 1-800 numbersgary e. | First Impressions
Jade was wonderful to work with. Storage area was so clean.Richella T. | First Impressions
I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!GinaMarie N. | First Impressions
I love UHaul. I have used UHaul whenever I move.Paul V. | Overall Experience
Exceptional customer service! Pricing is very reasonable!Randall T. | First Impressions
I love UHaul.Paul V. | Overall Experience
My storage unit was broken into, so I only had used the facility for less than a month.Jennifer P. | Overall Experience
Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.robyn d. | Overall Experience
Eric and Isaiah were awesome to work with they were very helpfulVolkmar L. | Overall Experience
The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. PaulPaul V. | First Impressions
Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.Greg V. | Overall Experience
The young lady that helped me with getting my storage space was really nice and made the process so easy.Christina B. | First Impressions
This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.Mike S. | Overall Experience
Would recommend u to my friends staff went above and beyond to help and are very friendly.JOHAN S. | Overall Experience
Very helpful staff members in and out of the office. The facility is very clean.Eugene E. | Overall Experience
¡Gracias!TAMMY J. | Overall Experience
There was never a problem there. Someone was always there when needed. Very clean.Carole S. | Overall Experience
Clean truckCatherine T. | Overall Experience
Nice facility, nice people.jonathan k. | Overall Experience
I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.TIM W. | Overall Experience
Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.Elizabeth C. | Overall Experience
Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrsANNETTE S. | Overall Experience
I have usedMargeret R. | Overall Experience
Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.MIKE F. | Overall Experience
Everyone was super friendly and helpful. Was a very smooth and quick check in.yvette r. | First Impressions
Need temporary storage for a few months. Worked out perfect, accessibility and no contract.Mark O. | Overall Experience
The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.cheryl b. | Overall Experience
Destiny is great!JOEL H. | First Impressions
I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.MARY J. | Overall Experience
Staff was rude. God forbid, when moving out there isn't some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 thereCARSON W. | Overall Experience
I was very pleased with the customer service representative at the location. He was very helpful and friendlybeatriz a. | Overall Experience
Thank you for years of great service while we had our stuff stored there. Y'all are the best!FREDRICK E. | Overall Experience
Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!cheryl b. | First Impressions
Always we are treated so well here! Great staff ... friendly and helpful!! Thank youTODD B. | Reservación
My experience was very quick, knowledgeable, and friendly.teresa a. | Overall Experience
The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.Mike S. | Reservación
Great experience.William A B. | Reservación
Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.nery a. | Overall Experience
they were excellent and very helpfulted p. | Overall Experience
Would highly recommend this place to many for their needs and servicesAnthony B. | Overall Experience
They always have a truck availableTesha G. | Reservación
Very helpful in what I was looking for.. very professional . Well put together team.ray h. | Overall Experience
We had multiple units for 10 years and also over the years rented trucks all good experience.COURTNEY S. | Overall Experience
A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.Brian J. | Overall Experience
Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.Troy S. | Overall Experience
2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.Vanessa L. | Reservación
GraciasKAREN C. | Overall Experience
Thanks for your excellent customer service!Michael M. | Overall Experience
Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one madeyvette s. | Overall Experience
Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....Jacqueline J. | Overall Experience
Some staff had a stale attitude while few were kind and caringdiamond b. | Overall Experience
Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.Debbie P. | Overall Experience
We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!EDWARD M. | Overall Experience
Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.Jeffrey S. | Overall Experience
Treated great from the moment i arrivedRichard C. | Overall Experience
Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.Richard T. | Overall Experience
I'm very grateful for the service. thank yousalvador m. | Overall Experience
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