Customer Reviews for U-Haul Moving & Storage of West Athens

Rating:

1.0

Pickup location changed 2x after initial reservation was made with little notice( day before). Pick up location was a 24/7 online location with no employees and no instructions on how to pick up vehicle. There were other renters there who didn't know what to do as well. There was a 30 minute wait time on hold to speak with servicing. Pick up location was 1 hour away from original location (place of storage). In the vehicle 2 hours later than originally reserved for, costing $ for idle movers. Requested 2 furniture dolly's, only 1 was provided. Overall, a terrible experience and will look elsewhere next time for rental services.

Rating:

5.0

Very easy and smooth process from the online reservation to the pick up and drop-off of equipment. Employees were efficient and great to deal with on both ends. Pick up took less than 10 mins and drop off less than 5. Thank you uHaul.

Rating:

3.0

Be more careful with helping customers put their cars on the auto transport. My husband scratched up his front bumper.

Rating:

1.0

I had a reservation to pick my 6x12 trailer at this unit at 3:00 on Sunday, May 15th. We had a memorial service for my father (who just passed away) that same day at 1:00pm, it ran a little long. I drove an from an hour away and wound up at this location at 4:55. As I walked in and apologized for being late, I was rudely told by your closing person that you were closed and I would have to come back tomorrow. It was just turning 5:00pm and I explained my situation and how I was at a funeral, etc. and I would have to find a hotel for the night. She said sorry they were closed, she already started the night-end procedure on the computer. As I sat in the parking lot dumbfounded, she locked up and told me I could call the U-Haul 800#. I attempted to do just that but kept getting switched from one employee to another at your reservation center. I hung up, got a hotel for the night and showed up at 7am the next morning. I have just completed putting three kids through three different colleges and have U-Haul equipment many times in the past 10 years. I am planning to use U-Haul to move my daughter out of her apartment in South Florida on Saturday, May 28th; this will be the very last time I use your company for anything. If I had another option, I would cancel this upcoming reservation. The lack of courtesy, compassion or just being a decent human being that was on display at your Athens location was absolutely appalling and disgusting. I could care less about the hotel cost or the fact that I had to take a day of work because of this situation. What infuriates me the most is the lack of empathy or caring in this situation. I'm done with U-Haul.

Rating:

5.0

Michael was very knowledgeable and pleasant to deal with

Rating:

5.0

I love it

Rating:

4.0

The Uhaul I rented was mechanically sound and drove well. It wasn't washed and had a strange smell in the drivers cabin. The staff at the location are very attentive and helpful.

Rating:

5.0

The staff member was super!!!! He went out of his way to make sure every detail was addressed. He recognized that I didn't have much experience and he made sure that I was comfortable with and safe. I'll be sure to come back again.

Rating:

5.0

Easy check in and out. Friendly service.

Rating:

5.0

Excellent customer service with GM Michael!

Rating:

5.0

Both locations had very helpful and friendly staff. I felt very well taken care of and left with confidence that all would go well, which it did. Kim, Michael, Charles and one other young man (I didn't get his name), all very professional and friendly.

Rating:

5.0

The gentleman was really nice explaining everything.

Rating:

5.0

Super easy check in. Dealt with the owner. Very nice and helpful. Great experience.

Rating:

5.0

When products are “reserved” make sure they are available to customers who reserved them (etc pads, furniture mover)

Rating:

4.0

UHaul server was down for a long time. Delay in getting rental and then in receiving contract. Contract incorrectly had gas at full. Staff was helpful as possible though. Worked to get me on way and to correct gas tank error.

Rating:

5.0

The service was phenomenal, exceptional professional and deeply appreciated. Easy entry off the highway and easy exit onto a very busy highway.

Rating:

5.0

Once in a while you run into a company doing a great job with customer service, products and overall great experience. I rented a utility trailer for a delivery. If I couldn't have seen the trailer behind me then i wouldn't have known it was there. The return was easy and the employee was great.. Thank you guy's Jeff Hughes

Rating:

5.0

Excellent service, knowledgeable staff and very helpful; we even rented a storage space!

Rating:

5.0

Thanks

Rating:

5.0

Always had great and friendly service at this location!

Rating:

3.0

Make sure you truck engine is working well. I loss a mirror of a 150 year old mirrow from grand mother because of your truck rough driving engine. It even got stuck in my yard. Paid $100.00 additional to get out of my past address. Plus gas prices at the time $100.00 for a tank of gas.

Rating:

3.0

U-Haul was quick to change my original order from a 20 ft truck to a 15 ft truck....only to find out there were no 15 ft trucks so I was given the 20 ft truck for the same price as the 15. I picked up the truck and discovered when I got home that it had not been cleaned. I spent a hour and a half of me time cleaning the truck. I was also told the truck had 1/4 tank of gas. It had 1/8 at best. I had to put 33 gallons of gas to fill it up.

Rating:

5.0

Video clip for lock opening especially for first timer like me.

Rating:

4.0

Truck was clean, but it had problems going up hills.

Rating:

2.0

They rented me a truck knowing that it had broken down and had mechanical issues. I sat in the truck ,on the side of the road, broken down 3 times before making it to the return. Just to hear the employee say that they already knew the truck was messed up but they still had to rent it. I want my money back.

Rating:

5.0

The best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlled

Rating:

5.0

This is the best storage and truck rental place I have used. Great customer service and everything is always clean and in top shape.

Rating:

1.0

Showed up at 9am to pick up my truck and there was no employee to be found. 20 min later I got my truck, which sounded like it was about to throw a rod. It was actually pulled in so close to the truck in front of it that the bumper was riding on top the ball on the hitch from the truck in front of it. Needless to say there was a terrible metal ripping sound as I pulled out. Turned the truck in at the end of the day and found out I was charged twice for the rental. The employee said he couldn't do anything except tell me to contact my credit card. Terrible experience. If you don't buy insurance take tons of pictures as the truck looks like it came from a junk yard. Good luck on you move!

Rating:

3.0

The staff did not seem very happy to serve customers, although they performed okay, but very slowly. Two people at the counter, one spent the entire visit looking at her cellphone while I waited.

Rating:

5.0

Very nice and helpful

Rating:

1.0

The employee behind the counter was either poorly trained or just incompetent I would go with the latter

Rating:

2.0

Had to wait for approximately 30 minutes to be waited on. I was left ALONE in store during this time. 1 customer was ahead of me and no activity in the lot, so it was not busy. Upon getting my rental truck I found several warning lights on. After questioning the attendant he said oh the truck is fine, the service engine light is on for some reason and the tire system light is on for another reason. Good thing it was an in town use becuase I would not have accepted vehicle if not.

Rating:

5.0

Both pickup and drop-off experiences were excellent. The person who assisted with pickup also helped troubleshoot a fuse issue with my trailer light hookup and was very competent and knowledgeable.

Rating:

4.0

Took a long time to get everything. Only one employee.

Rating:

5.0

nothing. it was great

Rating:

3.0

The ladies at this facility went over and above to help me. I apologize as I don’t remember their names but they were great, thank you!

Rating:

1.0

Went to pick up van going to south Haven Ms The first van did not Have fuel to make it out its parking spot .The second van Had 1to 0 32 on all 4 Tires an they are really trying to rent this Junk to people.How sad! On top of that the clerks in this location is poorly trained For what there trying to rent IT ALL NEED TO BE DOT INSPECTED.

Rating:

3.0

I still haven't received my overcharge for the mileage when I return the truck back into my account. I was charged twice.

Rating:

5.0

They were fast and efficient on both the rental and the return. Good people. They seem to care about customer service. That is somewhat rare these days.

Rating:

3.0

The U-Haul smelled like stale cigarettes. it was TERRIBLE!

Rating:

5.0

Nothing! Everyone was kind and professional and everything was clean and functioning.

Rating:

5.0

The gentleman that assisted me was quite friendly and offered great customer service.

Rating:

5.0

Parking

Rating:

5.0

Always follow 1000 Atlanta Hwy. The crew are always on point with everything.

Rating:

1.0

I was told card reader was not working. Then transaction denied. Bank had no info of a transaction. I gave another FOP TO PURCHASE BOXES. NEXT DAY I HAVE 2 PENDING TRANSACTIONS FOR THAT 1 PURCHASE. YOUR EMPLOYEES SHOULD BE FAMILIAR WITH HOW THE CARD SYSTEM WORK AND KNOW HOW TO VOID

Rating:

5.0

Kim was absolutely awesome. The check out was quick and organized. She was professional in appearance and attitude. Her tone was pleasant and professional. Staff in Jacksonville, FL. Could learn alot from her.

Rating:

5.0

the reservation process was easy. The pick up process was easy. And the drop off process was easy. One of the easiest transactions I've had.

Rating:

5.0

Staff was very ver very helpful. Went out of their way to make sure we had everything we needed.

Rating:

5.0

Good experience. Friendly customer service. Trucks are in need of maintenance.

Rating:

4.0

No issues at all. Wish access hours were just a bit later.

Rating:

5.0

I was welcomed and assisted by the owner I was a very friendly and informative fellow.

Rating:

1.0

The unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.

Rating:

5.0

your facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.

Rating:

5.0

Kim was great.

Rating:

1.0

We reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.

Rating:

1.0

No attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside “climate controlled” facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!

Rating:

4.0

Great facility. Too expensive.

Rating:

5.0

Micheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.

Rating:

4.0

When I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. Thank you!

Rating:

3.0

The truck I reserved wasn’t available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.

Rating:

5.0

I am very satisfied over all

Rating:

5.0

How convenient! The truck rental annd storage on the same property!

Rating:

5.0

Melissa was up and beyond. She was very professional.

Rating:

3.0

2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.

Rating:

4.0

Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.

Rating:

3.0

Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.

Rating:

5.0

Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!

Rating:

5.0

Kimberly was very helpful and was great at anticipating our needs.

Rating:

5.0

Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

Rating:

4.0

Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

Rating:

5.0

This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

Rating:

5.0

The staff was great. Place was always kept clean

Rating:

5.0

Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

Rating:

5.0

Great service!!

Rating:

5.0

Thank you!

Rating:

5.0

Great service. U-Haul truck rental process was horrible.

Rating:

4.0

Thanks

Rating:

5.0

Very pleasant courteous staff

Rating:

4.0

Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Rating:

5.0

Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Rating:

5.0

Easy access, friendly staff, clean & well-run facility.

Rating:

3.0

My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

Rating:

2.0

Truck went good the storage was the bad part

Rating:

4.0

The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

Rating:

5.0

Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

Rating:

5.0

We were treating very well. Great service

Rating:

4.0

It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.

Rating:

5.0

Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Rating:

1.0

I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

Rating:

5.0

From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

Rating:

5.0

Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

Rating:

4.0

Nice staff. Very helpful

Rating:

1.0

made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

Rating:

4.0

Very accommodating! The associate was very helpful and friendly!

Rating:

5.0

I will always use Uhaul .They are excellent and very helpful

Rating:

5.0

Employees are always helpful and friendly!!

Rating:

1.0

Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend

Rating:

5.0

Good experience.

Rating:

4.0

Very nice people to deal with

Rating:

5.0

n/a

Rating:

2.0

Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time

Rating:

5.0

Great company, great facility.

Rating:

5.0

John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Rating:

4.0

Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Rating:

4.0

My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Rating:

4.0

Would be great to be able to call and be able to talk to some at local facility

Rating:

2.0

Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Rating:

5.0

This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Rating:

5.0

Great to deal with