Customer Reviews for U-Haul Moving & Storage of West Athens

Rating:

5.0

Friendly, efficient staff. Easy rental. Great experience!

Rating:

4.0

Overall good experience. Rented a small 4x8 which had plenty of room. The door hinges were loose and in need of tightening and took it upon ourselves to do so as the door was difficult to close without the hinges being appropriately tight.

Rating:

5.0

Excellent service and professionalism.

Rating:

5.0

I was told the gas was at 1/4 tank and return it as such to avoid a fee. Well the gas was less than 1/4 but I didn't want to stand in line again and make a fuss. @$4.50/gallon I payed for 9 gallons to get it to 1/4 tank and only drove 25 miles. Looks like a fairer system is needed.

Rating:

5.0

Uhaul 800 phone is a long wait with many disconnections, but people are helpful when you do talk.

Rating:

5.0

Pick up was quick and easy. Staff was friendly.

Rating:

5.0

They were great. Great customer service.

Rating:

5.0

Give me a frequent user discount

Rating:

5.0

Everyone and everything was excellent. Management was beyond helpful.

Rating:

5.0

Everything went quickly and smoothly

Rating:

5.0

Great job helping us return the truck

Rating:

5.0

AC was not working ,During pick up I have complained about it, The guy helped but with in a couple of miles AC started blowing hot air from out side, Outside temperature was above 90^ and without AC driving was awful in a stressful moving day.

Rating:

5.0

Easy pick up and the staff helped me fix my reservation after I messed it up!

Rating:

1.0

Don't beg for a review. You don't need one, and you don't deserve one.

Rating:

5.0

Appreciate, very much in working with me to change equipment once we better understood what was needed.

Rating:

5.0

All was good

Rating:

5.0

It was a one man show, but very professional

Rating:

5.0

Excellent customer service and fast turnaround.

Rating:

1.0

The female team member was not helpful at pickup or drop off!!! Was charged for two things I did not receive because they were out of stock. A moving company that does not have furniture pads or a dolly???? Really???? The trucks breaks are in serious need of a service. The inside smelled like smoke and there was glass in the back of truck. I told them the gas level did not match and they told me to call customer service who then told me they don't handle that, then I was charged $80 for gas, (4 gal) when I returned it just a little under what it was given to me. The female lady at the store needs to get better customer service…. I was sent away in store at pick up, and then told at drop off I'm a liar because I didn't verify it at pick up..,. They are trying to charge me extra!!!!!! I've already pqid more than quoted. This experience was terrible!!!!!! I

Rating:

4.0

The air conditioner was not working.

Rating:

5.0

The young man who helped me is a rare find . He was friendly, helpful, and great attitude . The customer in front of me had no reservation for a trailer , she was a bit unfriendly but he was just as nice and helpful to her

Rating:

4.0

All good on short notice for short time frame.

Rating:

4.0

Did not go inside. Was greeted upon arrival in the receiving section. Very nice person.

Rating:

5.0

Checking in the equipment was quick and easy. Got me on my way.

Rating:

5.0

Great U-Haul team at this location.

Rating:

1.0

Pickup location changed 2x after initial reservation was made with little notice( day before). Pick up location was a 24/7 online location with no employees and no instructions on how to pick up vehicle. There were other renters there who didn't know what to do as well. There was a 30 minute wait time on hold to speak with servicing. Pick up location was 1 hour away from original location (place of storage). In the vehicle 2 hours later than originally reserved for, costing $ for idle movers. Requested 2 furniture dolly's, only 1 was provided. Overall, a terrible experience and will look elsewhere next time for rental services.

Rating:

5.0

Very easy and smooth process from the online reservation to the pick up and drop-off of equipment. Employees were efficient and great to deal with on both ends. Pick up took less than 10 mins and drop off less than 5. Thank you uHaul.

Rating:

3.0

Be more careful with helping customers put their cars on the auto transport. My husband scratched up his front bumper.

Rating:

1.0

I had a reservation to pick my 6x12 trailer at this unit at 3:00 on Sunday, May 15th. We had a memorial service for my father (who just passed away) that same day at 1:00pm, it ran a little long. I drove an from an hour away and wound up at this location at 4:55. As I walked in and apologized for being late, I was rudely told by your closing person that you were closed and I would have to come back tomorrow. It was just turning 5:00pm and I explained my situation and how I was at a funeral, etc. and I would have to find a hotel for the night. She said sorry they were closed, she already started the night-end procedure on the computer. As I sat in the parking lot dumbfounded, she locked up and told me I could call the U-Haul 800#. I attempted to do just that but kept getting switched from one employee to another at your reservation center. I hung up, got a hotel for the night and showed up at 7am the next morning. I have just completed putting three kids through three different colleges and have U-Haul equipment many times in the past 10 years. I am planning to use U-Haul to move my daughter out of her apartment in South Florida on Saturday, May 28th; this will be the very last time I use your company for anything. If I had another option, I would cancel this upcoming reservation. The lack of courtesy, compassion or just being a decent human being that was on display at your Athens location was absolutely appalling and disgusting. I could care less about the hotel cost or the fact that I had to take a day of work because of this situation. What infuriates me the most is the lack of empathy or caring in this situation. I'm done with U-Haul.

Rating:

5.0

Michael was very knowledgeable and pleasant to deal with

Rating:

5.0

I love it

Rating:

4.0

The Uhaul I rented was mechanically sound and drove well. It wasn't washed and had a strange smell in the drivers cabin. The staff at the location are very attentive and helpful.

Rating:

5.0

The staff member was super!!!! He went out of his way to make sure every detail was addressed. He recognized that I didn't have much experience and he made sure that I was comfortable with and safe. I'll be sure to come back again.

Rating:

5.0

Easy check in and out. Friendly service.

Rating:

5.0

Excellent customer service with GM Michael!

Rating:

5.0

Both locations had very helpful and friendly staff. I felt very well taken care of and left with confidence that all would go well, which it did. Kim, Michael, Charles and one other young man (I didn't get his name), all very professional and friendly.

Rating:

5.0

The gentleman was really nice explaining everything.

Rating:

5.0

Super easy check in. Dealt with the owner. Very nice and helpful. Great experience.

Rating:

5.0

When products are “reserved” make sure they are available to customers who reserved them (etc pads, furniture mover)

Rating:

4.0

UHaul server was down for a long time. Delay in getting rental and then in receiving contract. Contract incorrectly had gas at full. Staff was helpful as possible though. Worked to get me on way and to correct gas tank error.

Rating:

5.0

The service was phenomenal, exceptional professional and deeply appreciated. Easy entry off the highway and easy exit onto a very busy highway.

Rating:

5.0

Once in a while you run into a company doing a great job with customer service, products and overall great experience. I rented a utility trailer for a delivery. If I couldn't have seen the trailer behind me then i wouldn't have known it was there. The return was easy and the employee was great.. Thank you guy's Jeff Hughes

Rating:

5.0

Excellent service, knowledgeable staff and very helpful; we even rented a storage space!

Rating:

5.0

Thanks

Rating:

5.0

Always had great and friendly service at this location!

Rating:

3.0

Make sure you truck engine is working well. I loss a mirror of a 150 year old mirrow from grand mother because of your truck rough driving engine. It even got stuck in my yard. Paid $100.00 additional to get out of my past address. Plus gas prices at the time $100.00 for a tank of gas.

Rating:

3.0

U-Haul was quick to change my original order from a 20 ft truck to a 15 ft truck....only to find out there were no 15 ft trucks so I was given the 20 ft truck for the same price as the 15. I picked up the truck and discovered when I got home that it had not been cleaned. I spent a hour and a half of me time cleaning the truck. I was also told the truck had 1/4 tank of gas. It had 1/8 at best. I had to put 33 gallons of gas to fill it up.

Rating:

5.0

The best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlled

Rating:

3.0

The ladies at this facility went over and above to help me. I apologize as I don’t remember their names but they were great, thank you!

Rating:

5.0

Staff was very ver very helpful. Went out of their way to make sure we had everything we needed.

Rating:

4.0

No issues at all. Wish access hours were just a bit later.

Rating:

5.0

I was welcomed and assisted by the owner I was a very friendly and informative fellow.

Rating:

1.0

The unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.

Rating:

5.0

your facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.

Rating:

5.0

Kim was great.

Rating:

1.0

We reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.

Rating:

1.0

No attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside “climate controlled” facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!

Rating:

4.0

Great facility. Too expensive.

Rating:

5.0

Micheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.

Rating:

4.0

When I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. Thank you!

Rating:

3.0

The truck I reserved wasn’t available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.

Rating:

5.0

I am very satisfied over all

Rating:

5.0

How convenient! The truck rental annd storage on the same property!

Rating:

5.0

Melissa was up and beyond. She was very professional.

Rating:

3.0

2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.

Rating:

4.0

Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.

Rating:

3.0

Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.

Rating:

5.0

Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!

Rating:

5.0

Kimberly was very helpful and was great at anticipating our needs.

Rating:

5.0

Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

Rating:

4.0

Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

Rating:

5.0

This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

Rating:

5.0

The staff was great. Place was always kept clean

Rating:

5.0

Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

Rating:

5.0

Great service!!

Rating:

5.0

Thank you!

Rating:

5.0

Great service. U-Haul truck rental process was horrible.

Rating:

4.0

Thanks

Rating:

5.0

Very pleasant courteous staff

Rating:

4.0

Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Rating:

5.0

Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Rating:

5.0

Easy access, friendly staff, clean & well-run facility.

Rating:

3.0

My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

Rating:

2.0

Truck went good the storage was the bad part

Rating:

4.0

The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

Rating:

5.0

Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

Rating:

5.0

We were treating very well. Great service

Rating:

4.0

It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.

Rating:

5.0

Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Rating:

1.0

I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

Rating:

5.0

From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

Rating:

5.0

Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

Rating:

4.0

Nice staff. Very helpful

Rating:

1.0

made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

Rating:

4.0

Very accommodating! The associate was very helpful and friendly!

Rating:

5.0

I will always use Uhaul .They are excellent and very helpful

Rating:

5.0

Employees are always helpful and friendly!!

Rating:

1.0

Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend

Rating:

5.0

Good experience.

Rating:

4.0

Very nice people to deal with

Rating:

5.0

n/a

Rating:

2.0

Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time

Rating:

5.0

Great company, great facility.

Rating:

5.0

John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Rating:

4.0

Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Rating:

4.0

My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Rating:

4.0

Would be great to be able to call and be able to talk to some at local facility

Rating:

2.0

Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Rating:

5.0

This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Rating:

5.0

Great to deal with