U-Haul Moving & Storage of West Athens

2773 comentarios

2900 Atlanta Hwy   Athens, GA 30606
(Us Hwy 78)

(706) 548-8080

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(706) 548-8080

2900 Atlanta Hwy
Athens, GA 30606

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was hard to find a parking spot for my car.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
4.0

Bianca from the North Ave. Uhaul sent me to the Atlanta Hwy. location because I needed a one-way rental. I got there and they had the truck ready for me, but had some serious issues with their computer system and it took much longer than it should have taken. However, the Uhaul reps were very patient and I know that it was not their fault. They took care of the situation. :)

ANSLEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERRY D. 
Clasificación:
5.0

all went smoothly. everyone was helpful and polite

dorothy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY S. 
Clasificación:
5.0

Service was good fast and friendly.

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS O. 
Clasificación:
5.0

Great customer service. I would make it known on the website for the 24/7 mobile check-in that you MUST pick up your truck within an hour window or it won't let you. I also didn't know that the truck would be ready an hour before my pick up time. That would have been really useful.

Jesse G. 
Clasificación:
5.0

It was very easy to schedule, pick-up and return the vehicle. This was not my first time to use this location and will not be my lost.

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTY K. 
Clasificación:
5.0

How convenient! The truck rental annd storage on the same property!

Wanda O.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Tia W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

Very easy process. Staff was courteous and professional!

Amanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CERLIA R. 
Clasificación:
5.0

GM Michael provided the best service I've experienced in any context for as long as I can remember. He was amazing.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

The young lady that checked me in and out was very professional and nice!!

Keith M. 
Clasificación:
3.0

The associates at this location failed to check my equipment back in when I returned it and added two more days to my credit card and try to charge me later for it when I call them about this issue they played as if they didn't know what I was talking about even though it said that I returned it at an earlier day they still tried to charge me.

LERNARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

Ordered by phone and I am hard of hearing and didn't hear one way or two way and I first ordered two way. The Attleboro Mass customer representative fixed my order and steered me to another location for the next day. I dropped it off in Athens, GA and they were very helpful. All in all it was a great experience.

charles S. 
Clasificación:
5.0

I had a great experience and everything went so smoothly! Great job everyone! Thank you!

joan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela G. 
Clasificación:
2.0

Manager at this location and was very rude.

ANA MILAGROS R. 
Clasificación:
2.0

Despite having a reservation for 2 weeks, I wasnt able to get the truck I ordered. On top of that, despite calling the morning of pick up to confirm the NEW truck, when I arrived, they didnt even have that one. Ended up getting a much smaller truck and paying more due to needing more trips. The staff was very nice however and reduced the mileage fee, which is better than nothing I guess.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aretha H. 
Clasificación:
4.0

The drop off could not have been easier.

David S. 
Clasificación:
5.0

Very friendly and the checkout process was very quick.

Pamela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

E Rhett C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAYE T. 
Clasificación:
5.0

Immediately upon arrival an employee arrived and assisted me professionally.

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINQUE B. 
Clasificación:
3.0

Nobody at the counter when I returned the truck. It was 4:00 pm. I waited for 17 minutes. So I put my key in the drop box.

Rickey B. 
Clasificación:
5.0

While I signed up for a 7am contactless pick-up, the key to the truck that I reserved was not in the key box and so I had to ask an staff member for assistance. She was incredibly friendly and helpful, but it took her a little while to locate the key to the truck (obviously not her fault) and was not wearing a mask despite soaring COVID numbers in the Athens, GA area. Overall, it was a good experience with the truck being clean and ready to go when I got there even if there were hiccups in the service.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

arnold N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

Very polite, and quick service Very clean equipment.

ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
2.0

They didn't have the truck I reserved, so I got a smaller one. That truck was dirty. The steering wheel was sticky, and trash from the previous user was in the truck. The brakes were BAD. At one point, my tires screeched as I attempted to brake to a full stop (at a 40 mph road). The truck struggled to maintain the legal speed limit. Overall, this was the worst truck I have ever used.

Angel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

Keep doing a great job ladies and gentlemen!! Quick, fast and accurate service!

ERIC N. 
Clasificación:
3.0

When we got there to pick up our truck, there was another truck parked behind it and we couldn't get out. It took 30 minutes to track down an employee who could help move the other truck so we could leave.

Ryan C. 
Clasificación:
3.0

Truck was in need of front end work. Shook terribly especially on braking. Also strong smell of over heating but temp gauge remained normal. Had to turn off a/c and roll window down. Was also dirty when I picked it up. Glad I didn't need more than a couple of hours.

DEBORAH A. 
Clasificación:
5.0

Only thing had to clean inside windows and fill washer fluid front windows was dirty , but everything else was great

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
3.0

El cliente no dejó un comentario.

FELICIA H. 
Clasificación:
5.0

Your folks did a great job! Very pleased!

Frederick S. 
Clasificación:
1.0

Didn't receive a txt for confirmation and reminder of pickup like I normally do.the enclosed trailer leaked water during the rain storm and many of our things in the enclosed trailer were soaked and ruined.aweful experience.

Michael C. 
Clasificación:
5.0

Clean facility and excellent service. Best u-haul rental location I have ever used

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
1.0

4 gallons of fuel to make a 14 mile, round-trip is ridiculous.

JOYCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

L S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JIm G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

L S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Everyone I had contact with was friendly and helpful. THANKS!!!

JACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

marcus P. 
Clasificación:
3.0

The woman who gave us the truck was unhelpful and curt and didn't answer questions about the truck. There was no introduction to the way things worked. When my husband commented that the tires didn't have enough tread, she said that they were fine, and if we had any issues with them on our way to California (2900 miles), we could call roadside assistance. On our trip, we had one flat tire, one bald tire that needed replacing, and a broken air conditioner. Getting Uhaul on the phone or online was very difficult, taking up to three hours to get the air conditioning appointment when we were in the desert.

Allen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTEIL M. 
Clasificación:
5.0

The after hours, online customer return system is either a bit difficult or not working when I tried it.

Don G. 
Clasificación:
5.0

Nice people

Charles F. 
Clasificación:
3.0

The U-Haul was clean but we had to leave our belongings in it overnight and it rained. There was a leak from the top and several of my things got wet but my laptop was ruined. Also, we ended up needing an extra day. My husband was familiar with a couple of the guys that worked there so he went in and told them we needed it another day. Jared told my husband to just take it and he wouldn't charge him. Well, they did end up charging me, plus they charged me for additional fuel. I will never use U-Haul again. I won't recommend them to other people.

Amy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCHUYLER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

Quick pickup and drop off. Use them whenever I can.

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D.  |  First Impressions 
Clasificación:
5.0

The two guys working there seemed a little distracted. They did jump right on getting me hooked up with a trailer, just the initial process with the paperwork seemed to be not as smooth. Overall good experience

jason W. 
Clasificación:
3.0

The light fixture in front of the unit was broken & catching fire.

Shaquandra E. 
Clasificación:
5.0

Friendly and courteous service, very efficient

SILAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra V. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin G. 
Clasificación:
1.0

I reserved a truck and received confirmation that the location I selected had that size I wanted. When I arrived I was told that size wasn't available. It resulted in me having to make multiple trips because the truck I was given was smaller. Not only did this oversight waste my time but also cost me more money in mileage. I'm not recommending this place at all!!

JAVIER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

peter H. 
Clasificación:
5.0

Nothing, all was great!

William H. 
Clasificación:
5.0

I was very impressed with the young lady who assisted me very early on a Saturday morning. She was very professional and detailed.

MARVIN N. 
Clasificación:
5.0

Melissa was up and beyond. She was very professional.

Michelle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William F.  |  Overall Experience 
Clasificación:
3.0

2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
4.0

Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.

Alan C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M.  |  Overall Experience 
Clasificación:
3.0

Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!

paige j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T.  |  Overall Experience 
Clasificación:
5.0

Kimberly was very helpful and was great at anticipating our needs.

William H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin C.  |  Overall Experience 
Clasificación:
5.0

Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

Karen S.  |  First Impressions 
Clasificación:
4.0

Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

patty h.  |  Overall Experience 
Clasificación:
5.0

This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

Ken R.  |  Overall Experience 
Clasificación:
5.0

The staff was great. Place was always kept clean

James V.  |  Overall Experience 
Clasificación:
5.0

Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

Andrew N.  |  Overall Experience 
Clasificación:
5.0

Great service!!

stephen w.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Brandon H.  |  Overall Experience 
Clasificación:
5.0

Great service. U-Haul truck rental process was horrible.

jonathan c.  |  First Impressions 
Clasificación:
4.0

Thanks

JOSHUA E.  |  Overall Experience 
Clasificación:
5.0

Very pleasant courteous staff

Andrew N.  |  First Impressions 
Clasificación:
4.0

Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Nancy B.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Tom B.  |  Overall Experience 
Clasificación:
5.0

Easy access, friendly staff, clean & well-run facility.

Patrick F.  |  First Impressions 
Clasificación:
3.0

My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

DAN B.  |  First Impressions 
Clasificación:
2.0

Truck went good the storage was the bad part

John B.  |  Overall Experience 
Clasificación:
4.0

The problem was the sliding door to building didn't work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

Christene N.  |  First Impressions 
Clasificación:
5.0

Uhaul was great. Chuck was the best. We didn't realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

jamie h.  |  Overall Experience 
Clasificación:
5.0

We were treating very well. Great service

Jennifer B.  |  First Impressions 
Clasificación:
4.0

It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn't given a pro rated discount for my early move out.

Jim S.  |  Overall Experience 
Clasificación:
5.0

Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Robert M.  |  Overall Experience 
Clasificación:
1.0

I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

Elizabeth P.  |  Overall Experience 
Clasificación:
5.0

From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

John R.  |  Overall Experience 
Clasificación:
5.0

Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

KATIE P.  |  Overall Experience 
Clasificación:
4.0

Nice staff. Very helpful

Marquesta B.  |  Overall Experience 
Clasificación:
1.0

made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

kevin s. | Reservación
Clasificación:
4.0

Very accommodating! The associate was very helpful and friendly!

Mary C. | Reservación
Clasificación:
5.0

I will always use Uhaul .They are excellent and very helpful

JOYCE A.  |  Overall Experience 
Clasificación:
5.0

Employees are always helpful and friendly!!

Bobby B.  |  Overall Experience 
Clasificación:
1.0

Water leak destroyed all of my belongings. I wasn't notified. Horrible business. Would never recommend

randy t.  |  Overall Experience 
Clasificación:
5.0

Good experience.

Brenda P.  |  Overall Experience 
Clasificación:
4.0

Very nice people to deal with

Larry G.  |  Overall Experience 
Clasificación:
5.0

n/a

Tiffany W.  |  Overall Experience 
Clasificación:
2.0

Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I'm not even in their system anymore. Waste of time

janeigh c.  |  Overall Experience 
Clasificación:
5.0

Great company, great facility.

Jesus S. | Reservación
Clasificación:
5.0

John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Kim B.  |  Overall Experience 
Clasificación:
4.0

Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Thijs K.  |  Overall Experience 
Clasificación:
4.0

My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Elizabeth T.  |  Overall Experience 
Clasificación:
4.0

Would be great to be able to call and be able to talk to some at local facility

Lance S.  |  Overall Experience 
Clasificación:
2.0

Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Shea L.  |  Overall Experience 
Clasificación:
5.0

This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Adam F.  |  Overall Experience 
Clasificación:
5.0

Great to deal with

Denis D.  |  Overall Experience 
Clasificación:
5.0

Rented storage and a trailer for long distance move. Great experience in both cases.

Robert M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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