Customer Reviews for U-Haul Moving & Storage of West Allis

11,867 reviews

924 S 108th St   West Allis, WI 53214
(S Of I-94)

(414) 258-3692

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 258-3692

924 S 108th St
West Allis, WI 53214
(S Of I-94)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thea Schuler 
Rating:
4.0

I rented a trailer for Saturday morning through Saturday afternoon. I turned in the trailer Saturday afternoon, but received a call on Monday asking if I was going to return the trailer.

SCOTT GERLOSKI 
Rating:
2.0

They do not show you where the truck is like the locations I have previously used. You have to walk around the lot and look for the truck with that serial number. I wish I knew that ahead of time because it took a long time to find my truck, and the movers beat me to my apartment due to that so I had to pay them for that time. You should let people know ahead of time to allow extra time to walk around and find the truck.

Tammy Nisbet 
Rating:
5.0

Not a thing

Mark Warichak 
Rating:
4.0

Customer did not leave a comment.

Alan Dennee 
Rating:
4.0

Customer did not leave a comment.

brett lamie 
Rating:
4.0

Customer did not leave a comment.

John Macpherson 
Rating:
5.0

Good pricing and great service.

Thomas Bagnall 
Rating:
3.0

Customer did not leave a comment.

Caitlyn Mayrand 
Rating:
5.0

I Don't have anything to tell you. Everything was great!

Penny Eibenholzl 
Rating:
5.0

Always exceptional service. They are friendly, quick and accommodating!

Rachel Quesada 
Rating:
5.0

Customer did not leave a comment.

Benjamin Piskor 
Rating:
3.0

Have equipment free of snow, clean the windows inside and out, have gas tank atleast half full, not at one eighth of a tank.

Lee Krecklow 
Rating:
1.0

I got double charged

Rochelle Calderon 
Rating:
5.0

All good

THOMAS CROSBY  |  Overall Experience 
Rating:
5.0

Have a friend who may be moving from South Texas to Kansas City this summer and I told her how wonderful your services were for me and she was impressed and said she also will look into using your company to help her.

Diane Patrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Kay Brooks 
Rating:
5.0

Very pleasant experience

MARKO GEROVAC SR 
Rating:
5.0

Great staff and service every time. Thank you

jonathan koller 
Rating:
5.0

Excelente atención

Rocio Leyva  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

greg ratz 
Rating:
5.0

Customer did not leave a comment.

Daniel Kohn 
Rating:
5.0

Customer did not leave a comment.

Dave Ulrich 
Rating:
5.0

Customer did not leave a comment.

Ruby Bemus 
Rating:
3.0

I was surprised that an employee didn’t jointly inspect the vehicle and show how it operated as to lights brakes etc

Rick Wyrwas 
Rating:
4.0

Customer did not leave a comment.

Brandon Glass 
Rating:
2.0

1) The trailer had not been swept out. 2) despite bringing back during hours, the person who checked me in said they would do it electronically and send an email receipt. They did not and I had to waste time getting Uhaul to send me a receipt due to his incompetence. I was warned not to return it over night because of employee's not checking on trailers in the morning. So I made sure to return during open hours and it still happened. Maybe just a one off, maybe not. A sign of the times....

Ted Wilinski 
Rating:
5.0

Customer did not leave a comment.

TODD NICHOL 
Rating:
5.0

Customer did not leave a comment.

Efthimios Maheras 
Rating:
5.0

Customer did not leave a comment.

Craig Varland 
Rating:
5.0

Customer did not leave a comment.

Ali Elmi 
Rating:
5.0

The employee that helped us was very helpful and friendly!

Allies manufacturing 
Rating:
4.0

Customer did not leave a comment.

Fang p Xiao 
Rating:
5.0

Customer did not leave a comment.

Lee Hafeman 
Rating:
4.0

Customer did not leave a comment.

Mason Sinda 
Rating:
5.0

Customer did not leave a comment.

Denise Blake 
Rating:
5.0

My experience was perfect. Nice and smooth.

Jesus Hernandez 
Rating:
5.0

The guy that help hook up found right tail light hanging by the wires, he pushed it back in and said good to go, I told him it needs tape or new rivets, he said nope good to go. About a hour from there taillight was hanging from one wire, called them up and requested road service, I denied as who knows how long that will take, wish I had my tools with!!

RONALD BUTLER 
Rating:
5.0

Customer did not leave a comment.

Scott Falk 
Rating:
5.0

Customer did not leave a comment.

Robert MacLellan 
Rating:
5.0

We were very pleased with this location. The U-Haul return process was very easy and fast. The location was easy to get to.

Phyllis Worth 
Rating:
5.0

Great service and very helpful and knowledgeable.

Alfonso Colorez 
Rating:
5.0

I could not get the gas cap open for the life of me. It was soooo tight. I had to return tonite because my daughter went in to labor and I needed to care for grandchild. So I left a note in the cab on the seat

Margaret McDonald 
Rating:
5.0

Customer did not leave a comment.

DAVID WILSON 
Rating:
5.0

Customer did not leave a comment.

gilbert gonzalez 
Rating:
4.0

Customer did not leave a comment.

stewart wolfe 
Rating:
5.0

Awesome experience. U Box arrived early and delivered earlier than scheduled which is what we were hoping for. Delivery driver was so nice. We didn’t have much in it and it took less than 5-10 minutes to unload she waited and was so nice and took the box right away. Will highly recommend to others and will use again ourselves. Thank you for such quality service

Kimberly Kulju 
Rating:
1.0

Can u please change the staff member ledy I don’t know that name but to much attitude and very very rud behavior with me no menners I coming in store and I wait 5 minutes but that lady no response me nothing to Hii hello just to much attitude very poor customer service

Piyushkumar Patel 
Rating:
5.0

Always treated well at this location. I’m convinced this is the best run U-Haul location in town.

Erran Bennett 
Rating:
5.0

Keep doing what you’re doing! Thank you!

brad williams 
Rating:
5.0

Very friendly staff clean vehicles

Gino Palazzini 
Rating:
5.0

It was a very favorable experience. No matter how busy they always appear, they are super polite and professional. It was very appreciated!

Randy Young 
Rating:
5.0

Customer did not leave a comment.

Anita Barlow 
Rating:
5.0

Customer did not leave a comment.

John West 
Rating:
3.0

Customer did not leave a comment.

Dolly Trankley 
Rating:
3.0

Customer did not leave a comment.

Jo Blakeman 
Rating:
5.0

Customer did not leave a comment.

Neil Dziadulewicz 
Rating:
4.0

Customer did not leave a comment.

douglas evans 
Rating:
5.0

Customer did not leave a comment.

Pallav Regmi 
Rating:
5.0

Customer did not leave a comment.

Kurt Koepsel 
Rating:
5.0

Customer did not leave a comment.

Darrin Tokarski 
Rating:
5.0

Customer did not leave a comment.

Angela Brey 
Rating:
3.0

Rented a closed trailer paid at location and now my card is being triple charged because the worker didn’t check in that day and the worker that looked at the trailers later said it is what is and nothing that could be done very rude n lazy workers

AMBER BUCKLEY 
Rating:
5.0

Fast service and friendly staff

Catherine Casey 
Rating:
4.0

I need to know why I was charged almost twice the price when I returned the truck the same day. 5 hours later!!

Dustin Andress 
Rating:
5.0

Customer did not leave a comment.

Aleksandar Andric 
Rating:
5.0

It was busy had to wait inline. Only one cashier on a Saturday.

Tammy Beaster 
Rating:
5.0

Customer did not leave a comment.

Dianna Jorgensen 
Rating:
5.0

The service was good, and friendly

Catherine Casey 
Rating:
4.0

Your pos system appeared to nor be working properly. Also the qr code for returning the vehicle was difficult to get to work right.

Donece Thomas 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Walsh 
Rating:
5.0

Staff was very friendly and helpful.

Deborah Boone 
Rating:
5.0

Customer did not leave a comment.

Gary Larsen 
Rating:
5.0

Customer did not leave a comment.

BOB ROSEN 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Johnson 
Rating:
5.0

Archie was great.

Peter Walker 
Rating:
1.0

Everything was a mess. They did not have anything available when we came to pick up. Had to call and change everything which took an hour. They couldn’t get us all of the things we rented so everything got changed. Dropping it off was also a long an tedious hassle.

Kali Palen 
Rating:
5.0

Everyone that I encountered at the u haul business was extremely helpful and made us feel at ease when we needed help. Great group, will definitely use them again

Mark Holewinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Johnson 
Rating:
4.0

Customer did not leave a comment.

Carrie Robinson 
Rating:
4.0

The customer service person was a little unresponsive and robotic when speaking to me. It took a little bit for me to fully understand the procedures when renting a pickup truck. The process was relatively quick and check-in, although I needed to wait, was easy.

Michael Reinders 
Rating:
4.0

Customer did not leave a comment.

Steve Stelpflug 
Rating:
1.0

TRAIN YOUR CASHIERS BETTER. A GIRL WITH DARK BROWN HAIR WAS SOOOO RUDE WHEN I CAME IN AND ASKed for HELP WITH THE LETTER LOCK AND SHE RAISED HER VOICE AT ME AND SAID “SORRY WHAT”. BECAUSE I SPEAK LOW. The other associate with blonde hair helped me, when I told her she was being rude she just laughed and said “geeze”.

Jazmine Nieves 
Rating:
5.0

Customer did not leave a comment.

sean maher 
Rating:
5.0

Customer did not leave a comment.

Timothy Hastings 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Xiong Hernandez 
Rating:
5.0

Customer did not leave a comment.

BROOKE SPANNBAUER 
Rating:
5.0

A GOOD EXPERIENCE FOR US

Robert Lemanczyk 
Rating:
5.0

Customer did not leave a comment.

Richard Heiden 
Rating:
5.0

Customer did not leave a comment.

Noah Karas 
Rating:
5.0

Customer did not leave a comment.

Becky Rintelmann 
Rating:
5.0

Everything went very well. Employees were helpful and courteous.

dale harmeyer 
Rating:
4.0

Customer did not leave a comment.

ronald mueller 
Rating:
5.0

Customer did not leave a comment.

Kathleen Kwapil 
Rating:
5.0

Customer did not leave a comment.

Anna DAVISON 
Rating:
1.0

Give my money back 😤

Roland Guerra 
Rating:
5.0

Customer did not leave a comment.

Justin Paul 
Rating:
5.0

Nothing I can think of.

Gary Woodward 
Rating:
3.0

Have another other locations staffed in the mornings that give closer options.

Scott Zaremba 
Rating:
5.0

Customer did not leave a comment.

David Lundin 
Rating:
2.0

the initial truck I was assigned was buried under snow and frozen solid. When I called support since I was after hours I was given a smaller truck than I had initially asked for, and had to clean snow off of it myself which took me over 30 minutes. Worst experience with uhaul I have ever had. I was given $20 back for the equipment fee when I paid over $80 for the uhaul. What a slap in the face, and I never got an apology.

Madison Ekstrom 
Rating:
4.0

There were 2 mattresses in the back of the truck when I picked it up.

Stephen Panas 
Rating:
5.0

Everyone we came across at this store was polite, respectful, as important very competent and helpful.

rafael L fernandez 
Rating:
5.0

Customer service is great,equipment well maintained, and the location was convenient. Thanks for the great service.

Lawrence Lucero 
Rating:
5.0

Customer did not leave a comment.

Diamond Neal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katreania M Brown  |  First Impressions 
Rating:
4.0

At first, I was not happy with my move out experience. I was sent an email saying that I owed money after visiting a staff member in the office, making them aware of my move out date prior to my next billing cycle yet I still got a bill for the next month. I then sent an email to them to respond. They did with satisfaction.

Cydney Ora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Knudten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSIE ORTIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Branski  |  Overall Experience 
Rating:
4.0

The only complaint I would have it be the prices are a little high

Tim Laesch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephanie stewart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

santana spivey  |  First Impressions 
Rating:
5.0

I like everything that was provided for me

Marcia Dalling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamaria king  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Demetrace Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEACH  |  Overall Experience 
Rating:
5.0

Thank you for the safe, convenient storage.

Jim Johnston  |  Overall Experience 
Rating:
5.0

All was everything that I needed!

Sonya Whittley  |  First Impressions 
Rating:
5.0

Elise was very helpful. From start to finish she was professional and answered all of my questions.

BRIA VIRGIL  |  First Impressions 
Rating:
5.0

Help made my stressful situation an easygoing experience great people make the job of moving easier

Mark Holewinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HEIBLER  |  Overall Experience 
Rating:
5.0

Very easy process, everything went smoothly. Will definitely use again if needed.

Kevin Crocker  |  Online Move In 
Rating:
5.0

I always check with uhaul first

KENNETH LAMPING  |  First Impressions 
Rating:
4.0

Initially, the woman on the phone was great and explained finishing the process on the app. The app experience was horrible. Maybe I'm older or not as tech savvy but I was nearly ready to cancel the entire process. It took my 1.5 hours to complete the registration and payment process. Once we got to the unit everything was fine. Uhaul, this app is a disappointment. I should have been able to finish the process with the first lady ON THE PHONE.

Shayna Stewart-Funk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra Reeves  |  Overall Experience 
Rating:
5.0

The Manager is beyond Amazing and very professional and the employees are all very professional and helpful! It's nice to run into an approachable team like the one they have. You guys are all amazing!

Danielle Sancinati  |  Overall Experience 
Rating:
5.0

I received the most courteous service. The employees worked well together. Many times I’ve experienced where ONÈ employee needs assistance but another isn’t will to help. What I experienced was harmony. I believe a business will prosper if the environment internally runs smooth. Customers pick up on the disconnect and may not be as enthusiastic about recommending this Uhaul establishment. I would recommend it highly and would continue using the service as needed. Thank you Uhaul Employees , 924 S 108th St. Sincerely, Cassandra Reeves

Cassandra Reeves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY COATES  |  First Impressions 
Rating:
1.0

I called and made a reservation for a 10x15x8 with a garage door to store palleted items with a pallet Jack. I confirmed this a week ahead of time and when I checked in there was only a unit with a regular door. It made me change plans after I already had the load on a truck to move in, there were no more units that size available, so I went to another storage company. That company only .3 miles away had bigger units, and cheaper storage. Thanks to terrible customer reps I ended up getting a better deal because I was originally going to rent 2 units from Uhaul. However I will say the woman working the business that day was very apologetic and it was not her who made the mistake. Thanks for helping me save money

MARCELLUS DAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markitta Hurt  |  Overall Experience 
Rating:
5.0

Fast and friendly custimer service

MELISSA KRAUTKRAMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH CARDONA  |  First Impressions 
Rating:
5.0

Quick access to the facility and the cleanliness of the whole area were appreciated. The staff are very friendly and informative. West Allis U-Haul has been my go-to provider of trailers, car dollies and now storage for many years. I'll be back!

GRANT HAGEN  |  Overall Experience 
Rating:
4.0

I was disappointed at the amount that they charged me due to the fact that I returned it without taking the photograph of the gauge, with returning the truck due to the fact that they didn’t tell me I needed to take a picture of this or whatever and so when I returned it ahead of schedule, I was still charge for the 24 hours plus some! so with that being said, I was not too happy. The gas wasn’t a problem. Because, the gas was the same amount that was use.

SUSIE ORTIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan Hernandez Ubaldo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Davis  |  First Impressions 
Rating:
5.0

Gracias por tener jente que habla Español

Israel Ochoa Jaimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Harmon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dael Velazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Harmon  |  First Impressions 
Rating:
5.0

Awesome staff.....thanks to all of you! HAPPY HOLIDAYS TO ALL

Shari Seidl  |  Overall Experience 
Rating:
5.0

Great customer service

Florence Baker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaden Markert  |  Overall Experience 
Rating:
5.0

Excellent customer service at this facility. Always clean and well kept. Very easy to move in and out. I highly recommend this Uhaul storage facility.

PETER MILEWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Sadilek  |  Overall Experience 
Rating:
4.0

Staff was not always very helpful..seemed under trained. They were nice though. I also do not like rhat that I have to call a call center to get info at an on site facility . Especially when the staff has no idea what sizes units are available and what cost is? Seems counter productive to me.

DAVID JANSSEN  |  Overall Experience 
Rating:
4.0

Would have liked the option to an extended day by day rental for out going customers. Extenuating circumstances may require a day or two past the agreement date. I had my locker for 3 years and would have appreciated the courtesy.

madonna rasper  |  Overall Experience 
Rating:
3.0

I was told that I had access 24hr to enter but once I enter into the office I was told it was only open till 10pm.

Dael Velazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Wissell  |  Online Move In 
Rating:
5.0

Elsie Lopez is very friendly, courteous and professional manager.

JAIME NGUYEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique Mercure  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Liz SINCLAIR  |  Overall Experience 
Rating:
4.0

Ty

Michael Ralph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark swayzer  |  First Impressions 
Rating:
3.0

Unit I reserved wasn’t available. Didn’t find that out until I arrived. Had to pay a lot more for the next size up. Irritated. Staff was friendly and apologetic. I

Dianne Milek  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sylvia Schwarten  |  Overall Experience 
Rating:
4.0

Service was well place is great i look forward again when need to store back at UHaul .

George Mercado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyesha Ferguson  |  First Impressions 
Rating:
1.0

Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn’t know what they are doing. Worst experience I’ve ever had with uhaul

Thomas Furru  |  First Impressions 
Rating:
5.0

Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!

TRIPP MULLENAX  |  Overall Experience 
Rating:
4.0

Easy access and friendly staff. Thank you

Jim Johnston  |  Online Move In 
Rating:
5.0

Good costumer servís

Yazmarie Mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAREN STEFINSKI  |  Overall Experience 
Rating:
1.0

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

STEVEN CRAIG  |  Overall Experience 
Rating:
1.0

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

VICTORIA HOWARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bashir Easter  |  First Impressions 
Rating:
5.0

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

Catherine Casey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Wilder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Wittig  |  Overall Experience 
Rating:
5.0

I'm a contractor and 24 hour access is great for me

ROBERT DAVENPORT  |  First Impressions 
Rating:
3.0

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

MICHEAL CIRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Kochu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Dashiell  |  Online Move In 
Rating:
5.0

Thanks again!!

Roy Sadler  |  Overall Experience 
Rating:
5.0

Great service! I'd definitely use them again.

BRENNAN STOKES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN ALLEN  |  Overall Experience 
Rating:
5.0

Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years

STEVEN CONNERS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert Laughlin  |  First Impressions 
Rating:
5.0

Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back

CHRISTOPHER SANTIAGO  |  Overall Experience 
Rating:
3.0

Long wait to speak to someone over phone.

Rita Arms  |  Overall Experience 
Rating:
2.0

Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera “local trailer”- I’d have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.

PETER PARTHUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RADTKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SANTIAGO  |  First Impressions 
Rating:
5.0

After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.

WILLIAM RADTKE  |  First Impressions 
Rating:
3.0

I’m really annoyed that U-Haul’s policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate’s new policy.

Athena Cohen  |  First Impressions 
Rating:
2.0

Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.

Robert Birmingham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory weinert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM WESOLOWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Roscoe  |  Overall Experience 
Rating:
4.0

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

JASON MAJCHRZAK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeynsson Brambila  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betzaida Torres  |  Overall Experience 
Rating:
1.0

Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.

LORI RAY  |  First Impressions 
Rating:
1.0

My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!

Jason Torres  |  Overall Experience 
Rating:
5.0

DeAndre and Tyler we're extremely helpful

ISAIAH MCAFEE  |  Overall Experience 
Rating:
5.0

The staff were vary helpful in meeting my storage needs.

STEVEN CONNERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Thao  |  Overall Experience 
Rating:
4.0

Move in was a breeze and everything was handled very quickly and efficiently.

Jacqueline Vanselow  |  First Impressions 
Rating:
1.0

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Rachel Dix  |  Overall Experience 
Rating:
2.0

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

BRIAN F STOLL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manoj Umate  |  Overall Experience 
Rating:
5.0

Good people at this location, would recommend

RICHARD BAKER  |  Overall Experience 
Rating:
2.0

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

rebecca lewis  |  First Impressions 
Rating:
4.0

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Thomas Wittig  |  First Impressions 
Rating:
2.0

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Abigail Phillips  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

phillip Dallman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kongpheng Vang  |  Overall Experience 
Rating:
5.0

The staff was helpful! They let me view two different sized units to help better my decision. Thanks!

Andrew Kirckof  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diona hudson  |  Overall Experience 
Rating:
5.0

No comment

Terry Rivers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Homan  |  Overall Experience 
Rating:
3.0

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

giuseppina carini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sara miletti  |  First Impressions 
Rating:
3.0

Your price got to high. For a small sheid.

Vicki Flechner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda Odua  |  Overall Experience 
Rating:
1.0

I will never come back to this Uhaul

Donnell Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spring burgess  |  Overall Experience 
Rating:
1.0

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don’t care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Crisella Valdez  |  Overall Experience 
Rating:
5.0

Very good experience. Staff need clear communication of the way things work

sandra washington  |  First Impressions 
Rating:
4.0

Good

David Balistriere  |  Online Move In 
Rating:
5.0

easy to arrange and easy access.

Sonja Twaroski  |  Overall Experience 
Rating:
3.0

Didn't care for the messages every hour telling me when the truck had to be back.

DAVID HOETTELS  |  Overall Experience 
Rating:
4.0

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

sheri basta  |  Overall Experience 
Rating:
5.0

Fast & easy. No hassle

Timothy Baranzyk  |  First Impressions 
Rating:
5.0

Excellent service as always! I use Uhaul for all my moving and storage needs

Brent Falkner  |  Overall Experience 
Rating:
5.0

Staff was always pleasant and very helpful

Shania goodman-johnson  |  Overall Experience 
Rating:
5.0

Great service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.

KIERA PATERSON  |  Overall Experience 
Rating:
1.0

Cashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experience

KIERA PATERSON  |  First Impressions 
Rating:
3.0

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

tim last  |  Overall Experience 
Rating:
3.0

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Mark Dallmann  |  First Impressions 
Rating:
5.0

Awesome work

Gregory Kuss  |  First Impressions 
Rating:
2.0

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Jodi Villarreal  |  Overall Experience 
Rating:
4.0

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

KIMBERLY LIGHT  |  Overall Experience 
Rating:
4.0

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

KATHLEEN ELTAYEB  |  Overall Experience 
Rating:
5.0

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

GERMAINE BOMCHILL  |  Overall Experience 
Rating:
5.0

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Brian Janicki  |  First Impressions 
Rating:
5.0

The staff was always friendly, kind, patient, and helpful.

LINDA NICKEL  |  Overall Experience 
Rating:
2.0

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Kristen Carl  |  Overall Experience 
Rating:
4.0

The staff were very helpful.

John Bengel  |  Overall Experience 
Rating:
4.0

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

mathew ledin  |  Overall Experience 
Rating:
5.0

Friendly professional service very relaxing.

Mark Mayer  |  Reservation 
Rating:
4.0

I rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

David Anderson  |  Overall Experience 
Rating:
5.0

Great uhaul experience.

Lynda Rickun  |  Overall Experience 
Rating:
5.0

Quick efficient, friendly,

Lisli Bergeson  |  Reservation 
Rating:
4.0

none

Harold Grieshaber  |  Overall Experience 
Rating:
5.0

Very professional staff

James Ahlschlager  |  Overall Experience 
Rating:
1.0

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Adriana Vazquez  |  Overall Experience 
Rating:
5.0

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Edward Rogers  |  Overall Experience 
Rating:
5.0

Everything went well thanks for the help and the storage worked out well.

melissa beaster  |  Overall Experience 
Rating:
4.0

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times

alan isola  |  Overall Experience 
Rating:
5.0

Everyone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Thank you!

brian teclaw  |  Overall Experience 
No reviews have been submitted for this location.

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