El cliente no dejó un comentario.NICHOLAS D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Wesconnett
U-Haul Truck Share 24/7© Location
Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My unit became roach infested when calling office i could rarely talk to local office staff when reporting and resolving the issue national staff would take a msg and i never received a return call had to go to the office there i was given ins number to call and was told uhaul dont do pest control i lost my key i wasted time calling uhaul for help to no avail went to office someone was to meet me with fogger for me to use as the ins agent advise them to do the pest control no one showed went back to office next day young lady met me and gave me the foggers i set the off in the unit my unit door was stuck calling uhaul call goes to national as usual they took my number msg surpise i got a call back only to get stood up someone was to meet me at my unit they didnt show i had to go to office and they did show up this time sadly i threw away all my clothes and other items and moved the remaining things to a different storage place uhaul facilty and customer service was awful i would expect this company to provide pest control and check unit doors condition and great customer service these units are not cheap.i struggle to pay im on a fixed income but i wanted a safe clean secure and kind people to assist.when neededpaula j. | Overall Experience
El cliente no dejó un comentario.Charlotte L. | Overall Experience
El cliente no dejó un comentario.William F. | Overall Experience
El cliente no dejó un comentario.Dana F. | Overall Experience
Rented RV storage the last6 years. Convenient and cost savings. Location is Florida. Minimal winterizing, not necessary to drive 1000+ miles home which saves on gas and less wear and tear.THOMAS C. | First Impressions
El cliente no dejó un comentario.Sam B. | Overall Experience
El cliente no dejó un comentario.emmanuel r. | First Impressions
I had to go to 3 different U-Haul to finally get my storage. No one told me this location had no office after I sit there 45 minutes waiting in someone to return like customer service told me to do. I was late getting to my moving appointment that I hired movers through y'allKallia S. | First Impressions
El cliente no dejó un comentario.DAVID F. | Online Move In
Easy and fastZANTAVEON M. | Online Move In
The truck had a huge hole which damage a few boxes and my fur bench🤦🏾♀️🥺🙄 but the helpful gentleman started a damaged insurance claim.Chanel R. | First Impressions
El cliente no dejó un comentario.robin g. | First Impressions
El cliente no dejó un comentario.Meltonia E. | Online Move In
This was a better experience although my last experience was never compensated or ever addressedKEVIN E. | First Impressions
El cliente no dejó un comentario.Kimberly W. | First Impressions
Always good service! I don't think I have ever spent more than about 10 minutes there which is very nice for my hectic schedule.John P. | First Impressions
El cliente no dejó un comentario.Sandra D. | First Impressions
Customer service was excellent i needed a storage also didn't have one there took his time to locate one for me at another facility, as business began to get busy he was courteous to others as they waited. All of them seem to enjoy customers and accomplished serving themDEBRA M. | First Impressions
Clean inside unit.Lee E. | First Impressions
El cliente no dejó un comentario.Eric W. | First Impressions
871068-00108219 is my account number. I am trying to add it and have not been successful. Called 800 number and they stated it would be taken care of. How am I to pay when I have no verifying account? I also need a remote for access to gate.Voronica B. | Online Move In
AwesomeEdward S. | First Impressions
Everything was ok.jim c. | First Impressions
The call service is very poor. The ladies would require giving them a lot of identifying information and then no one would call us back. This happened several times. Very frustrating.david t. | First Impressions
Drop off was a nightmare. The GM Paul screamed at me in front of other customers.Tina F.
Told clerk miles were off from contract.... I guess she forgot to change it and I was still charged for 2 miles. Yeah only 2 miles but uhaul wants their money for only 2 miles. Other then that a great experience.DENITA D.
Very satisfiedFrances D.
El cliente no dejó un comentario.marta G.
The agent was amazing!!JAMESY R.
El cliente no dejó un comentario.Alisha W.
El cliente no dejó un comentario.florence T.
El cliente no dejó un comentario.ALEX B.
Offer them a free beer after there userobert B.
El cliente no dejó un comentario.dan L.
El cliente no dejó un comentario.timothy N.
El cliente no dejó un comentario.gerald M.
The experience was great and employee was very accommodating keep doing what you're doingantonio T.
El cliente no dejó un comentario.Mary W.
Very helpful and friendly peopleCharles D.
El cliente no dejó un comentario.Maddison S.
El cliente no dejó un comentario.Taylore C.
My significant other was recently diagnosed with a terminal illness and our lives sudden changed! We made a decision to move out of town closer to his family as he receives treatment. I was so worried about moving our belongings to a new city and still managing his care. Donyell was overly amazing in eliminating my stress of moving!!! She demonstrated excellent customer service skills and professionalism! Donyell was with me during our entire moving process...from choosing packing supplies, reserving our storage unit, booking the U-Haul truck, and even providing kind words of love & encouragement! If I could come to her store EVERY time I needed to move...I totally would! I would overly recommend anyone moving to or from the Jacksonville area to stop by and see Donyell! Never has my moving experience been so carefree and smooth! Thank you Donyell for your awesomeness!!Jasmine H.
The truck I drove had an issue with a break light. The light beeps and throughout the entire time driving. I even called roadside assistance thinking there was an issue with the truck but they cleared it to drive. Apparently management at his location knows about the issue and still decided to put me though the unbearable experience of driving with a loud beeping noise. I am not exaggerating, I rented a 26 foot truck and the beeping was loud.luis C.
They reserved on my account twice as much as they said and I had a different payment go thru because of it.Melissa W.
El cliente no dejó un comentario.daryl B.
Thanks alot for the help.This location is the BESTLashameka M.
The manager, Donyell, helped me with a tire issue that we had during our rental and made it a smooth and easy transaction overall. She was fantastic!!Tammy F.
El cliente no dejó un comentario.david A.
El cliente no dejó un comentario.KEITH W.
I got charged for fuel when I put the gas tank at exactly the same place as when I got it and I got an extra charge for using the dolly because of the paper thin zip tie they use broke. And the dolly never once got used. the box truck was falling apart interior wise. and could barely get out of its own way running like crap.Alexander L.
Went to one location asked for a truck with the price 19.95$ they ended up getting me scheduled for a 29.95$ truck that I didn't ask for only needed a small truck for a washer and dryer. Got upset but the location I was at to pick up fixed the problem. Wish I would have known I was spending $100 for truck miles and gas because I would have paid someone gas to use there truck and not a uhaul. I could have saved so much more money instead of being broke now due to all the fees and crap for a uhaul truck. Never will I do that again.Amanda M.
El cliente no dejó un comentario.Victor W.
Very smooth I have rented from uhaul several times. I recommend to check in on line it cuts the time in half or more at the location I have never spent more than 15 mins after i reach the counter.Clifford F.
My experience with them was GREAT!lacourtney L.
You have the most friendlist of staff there. There really isnt anything that i could suggest doing differently sines they are the best. The manager i think her name is Donelle was so nice and took her time to explain everything. You have the best staff Aloha Debbie HiroseDebbie H.
El cliente no dejó un comentario.ERNEST W.
El cliente no dejó un comentario.Tonya W.
Donyell Crews was professional, courteous, and extremely hard working. It was a pleasure conducting business with her.RICHARD B.
El cliente no dejó un comentario.dwight S.
Your representative was professional and courteous . Would recommend her for promotion.CLIFFORD L.
El cliente no dejó un comentario.ifeyinka H.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Kayla M.
Excellent customer appreciation by management and staffclausell R.
Great customer service!! I was in and out quickly.Kristian B.
El cliente no dejó un comentario.angelia B.
I was thankful for help I receivedKenya M.
El cliente no dejó un comentario.MERCEDES O.
Donyell was great and very helpfulTiffany F.
I think Donyell is the best!!! Great customer service at this location!!!KRISTIAN B.
Nothing everything was outstanding.GLORIA W.
When we walked into thw office we were greeted by a smiling face! I believe her name was Donray, not sure, i know the first part was Don. She was peppy and very professional and nice. That girl needs a raise!!!! Then when we dropped the truck off we were greeted by another very nice lady. It only took about five minutes and we were gone. We live in Brevard County and it was so nice to have everything ready as soon as we walked in. Thank you UHaul!!!Robin L.
Both women that helped me at this location were great! The one who initially rented my van was pleasant and prompt, I did not get her name. When I returned the van, Brenda was incredibly friendly and accommodating; she offered to take care of a rental day because of an issue I had with the vehicle... Something not even entirely the fault of uhaul! (stuck). Thanks again for the great service ; highly recommended!Michael M.
Extremely poor phone etiquette. Transmission and battery were bad. We were accused of theft because we needed extra days.June L.
I had left my granddaughter ipad in the cargo van and when I drop the van off after hours I contact the office which I though I was talking to the office direct office to inform them to put it up and the very next day I went to pick it up the didn't have it and II track the ipad there. Very upsetLisa M.
El cliente no dejó un comentario.Tonya W.
This was the best U-Haul experience my wife and I have ever had. The representative was polite, articulate, and overall had great customer service, explaining and answering in detail every question we had. Definitely will be using this location again!Lloyd F.
El cliente no dejó un comentario.sandra S.
El cliente no dejó un comentario.Louise R.
The manager Donyell is great!! She is very patient has A very good attitude bout her job she is a good asset to y'all company.. KEEP UP THE GOOD WORK!!! I WILL ALWAYS USE THIS LOCATION AND I WILL SPREAD THE WORD TOO ALL MY FRIENDS!!! Thanks Donyell for your work..jerrod H.
El cliente no dejó un comentario.carol M.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.Felicia M.
Very good experience!?SHANTELL B.
Just keep providing excellent customer service..RERA W.
Staff was a pleasure to work with!Jennifer G.
Keep doing what your doing. Also if possible...the trick return area needs to be better.ZACHARY H.
El cliente no dejó un comentario.ALICIA J.
El cliente no dejó un comentario.Leslie G.
El cliente no dejó un comentario.Mark S.
very satisfied customer.. Thank you very muchErlinda Santos G.
Store front does not give you the idea it is a full service U-Haul distributor. I have lived here for 15 plus years and thought it was only a storage unit facility. Now that I know I can rent the normal U-Haul items, this locale is much more convenient than the one further away I have used in the past. 2 great employee's, very helpful who supported me in my rental process. Graciaswilliam R.
Keep up the good workJulie S.
This moving experience was great with the great service ..Picking up and returning the truck was quick and easy..Many thanks RSROBERT S.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.chahone R.
El cliente no dejó un comentario.mikiesha R.
The clearance height wasn't announced anywhere. I don't know if it was because it was a van but it's a nice thing to have. Also, the last time we rented a van there was no partition between the cargo part and the cab. This rental's van had a cage between the cab and cargo space which meant that we couldn't leave the ac on while we were organizing in the back without risking vehicle theft. As this is Florida, ac availability is quite key. These are suggestions, not complaints, we love this company and will readily choose you again.LAURA L.
The drop off went very smooth and quick. The young lady was very efficient and pleasant to deal with.Elaine R.
El cliente no dejó un comentario.Susan A.
I love the whole team i told the people next door who was also moving bout them and they went there as well and GM she is awesome and i think her so much for the help and friendlinessKI'BRELLE W.
This is the second time this year I have rented a unit from this U-Haul location. Staff has always been very friendly and helpful.Barbara H.
El cliente no dejó un comentario.Otmar G.
This particular location was fine. Its the reservation department that I had problems with. Samuel was very nice and knowledgeable about the business.Ashley F.
El cliente no dejó un comentario.Carl O.
El cliente no dejó un comentario.Ericka R.
Been dping business here a long time.. Will always use this location..Vickey F.
El cliente no dejó un comentario.Stephanie M.
The lady (Donyell) that serviced me in the morning with the pick up was outstanding. However, the man that serviced me that afternoon when I returned the product was very rude and degrading. He had absolutely no customer service skills, or people skills, at all, for that matter.mariah H.
El cliente no dejó un comentario.SHARDAI J.
They are always very nice and very professional here!! THE GENERAL MANAGER is awesome!!Shiquala B.
The Staff was Amazing!! Very Friendly and Extra Polite!!brigett B.
El cliente no dejó un comentario.Wilber G.
El cliente no dejó un comentario.Patrick M.
The service at this uhaul location was above and beyond excellent. The manager provided me with the rental truck that morning. Upon returning the vehicle I was greeted by another young lady that was smiling and very polite. The manager is setting a very good example of what excellent customer service looks like and her employees are following it.TARNEISHA S.
All goodMARK S.
Easier access for turning Truck into aislesdavid L.
Change the name. It's not even close to the street it's named after. Makes it confusing to it location. Maybe Uhaul by the library 103rd. But overall good people working there.Steve K.
El cliente no dejó un comentario.booker A.
Thank you for excellent service!GEORGE S.
El cliente no dejó un comentario.Marshonne D.
We ordered a dolly, however it was not in the van. We did not realize this until we had made it all the way to the furniture store and thus we had to drive all the way back since it was needed in order to move the furniture.Michelle H.
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