The online process for renting after hours isn't available for all smart phones. Couldn't get the lock box open and when we returned the next morning to speak with an employee it took the woman 10 minutes to open the lock and she required tools and WD40. Then when I asked if our return time could be adjusted since we weren't able to rent the truck until 11 hours after our scheduled pick up time we were told we had to just call head office. Really poor experience trying to rent with the after hours service and from U-haul in general. I have now been charged an extra $100 for I'm not sure what! No e-mail or bill sent out..Heather W.
Customer Reviews for U-Haul Moving & Storage of Wellington Lanes
Aurora, ON L4G4C4
(E of Yonge)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff I interacted with were very pleasant and helpful. The van we rented was spotless as was the office.Megan J.
El cliente no dejó un comentario.PETER L. | Overall Experience
El cliente no dejó un comentario.Ken N.
Provide the rental with a full tank, even if it is inconvenient for your location. It is difficult to determine how to fill a tank to half.Gordon G.
This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.Shirley B. | Overall Experience
El cliente no dejó un comentario.Tamas P.
El cliente no dejó un comentario.CHRISTOPHER T.
Very helpful and knowledgeable staff!EMILS S.
The person (woman) working at this location is last person you would want as a "customer facing" representative of your company. I dont think I have ever been treated so rudely or made to feel so unwelcome. What's worse...I believe she is the manager. I would not recommend doing business with this location againPAUL R.
El cliente no dejó un comentario.Jessica B. | First Impressions
overall another good experience with U-haulPETER G H.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.JODI D.
Clean the bugs off of the front windshield. Customer service on check in was excellent.Robin D.
I appreciated the technology that increased service and speed during the check inSUSAN M.
El cliente no dejó un comentario.DEREK A S.
Customer service was excellent, truck was clean but in terms of driving it has seen better days.ALEXANDR S.
El cliente no dejó un comentario.MARJAN T.
El cliente no dejó un comentario.One Chocolate C.
El cliente no dejó un comentario.JANET M.
Very friendly staff and service. Keep up the good work!DONG-KYU L.
El cliente no dejó un comentario.NIMA J.
El cliente no dejó un comentario.ALBERTB C.
The Trailer I rented had leaks in it. A number of boxes got very wet, it rained a lot that day.PIERRE B.
Very pleasant and efficient. Will be backPETERG H.
Staff was not friendly. You can't drop off the vehicle key after they close at 8 pm. Not happy overall.MIR MOHAMMAD M.
El cliente no dejó un comentario.John L.
The billed me for gas even though I put enough gas into it on the way back to make the gauge in the same position it was when I received it, and didn't respond to my request to refund the fuel charge. Extremely unhappy about that, and will n9t use this location againMICHAELR S.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.DEBORAH J A.
The truck we're extremely old Outdated and very hard and uncomfortable and not safe to drive on the highway for city maybe for a long distance I'll never recommend anybody very dangerous and not safeBORIS I.
Thanks Great truck and serviceKevin W.
Everything wasd great !!! Thank youNENADM M.
El cliente no dejó un comentario.Sergey S.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.JOHNA C.
El cliente no dejó un comentario.Mohammad A.
All good!!BRIAN G.
El cliente no dejó un comentario.MICHAEL T.
El cliente no dejó un comentario.ROSEN LYUBOMIROV A.
El cliente no dejó un comentario.KELLY R.
Provide better customer ServiceDANIEL S.
El cliente no dejó un comentario.JOHN D S.
El cliente no dejó un comentario.GARTHL B.
Truck windshield was dirty inside and out. There was a dirty mask left in the truck cabin. The attendant didn't do a vehicle inspection with me, so I had no idea what scratch, dent, or issue may have been considered a prior issue with the Truck.JASON L.
El cliente no dejó un comentario.BRIAN C.
Surprisingly more expensive that quotedCAROLINE L.
The truck was perfect for my needs. Thank you. One item: I could not adjust the passenger side mirror. It seemed to be "stuck" or seized. This made it very difficult to see traffic on my right side. This mirror should be inspected and fixed. Otherwise the rental was great. ¡Gracias!John David T.
El cliente no dejó un comentario.DONALD S.
good and fast customer serviceSERGIY S.
El cliente no dejó un comentario.JOSEP B.
El cliente no dejó un comentario.MARCEL L.
truck was in very bad mechanical condition passenger door not locking completely and there is huge gap for cold air coming from outside truck drives very bad as suspension and brakes system need immediate attention . Please call my cell 416 684 4846Rami B.
Km offset when local location cannot fill the order. Had to drive +15 km each way because closest location did not have vehicle availableKENNETHR W.
Super frustrated that I was unable to return the rental to this location after hours because they have really poor parking lot.FREDRICKA M.
El cliente no dejó un comentario.KELLY R.
You changed my pick up location last minute to a far away location. Please be more mindful of how far people would have to drive to and from the locations when you do this as well as how much gas they would pay.SCHRYNEL D.
Friendly customer service. Try not ignoring people when they walk in.ALESSANDROA Q.
El cliente no dejó un comentario.MARYAM M.
This was seriously one of the best retail experiences I have ever had. The pick up went super smooth, no surprises. We were moving my daughter into University, and this took all of the stress out of the move. The return of the uhaul went just as smoothly. Great staff, that were really helpful and took the time to answer all of my questions. One super happy customer.MARY-JANE B.
The van we had on reserve hadn't been returned yet, so the office gave us another one so that we didn't have to wait. That was really appreciated. The truck was clean but my husband had difficulties driving it because he said something was wrong with the transmission. We told the office upon return and they said it had just returned from being at the shop. Not sure if it was for the same problem or not. You might want to check in that.GERALD D K.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.BARBARA N N.
El cliente no dejó un comentario.BENJAMINJAMES F.
El cliente no dejó un comentario.Wai Keung W.
The ability to pick up my truck using the self serve online feature did not work. It said my reservation was up coming even though the pick up time had been reached. I had to wait and go into the location and pick up my truck manually. Truck had lots of damage that was not reported from the previous user.JOHNF D.
El cliente no dejó un comentario.LADISLAU-SEVER I.
The only thing I just wanted to mention is, how come after driving only 24KM I had to spend $25 on gas? Something should be wrong some where.Nikoo R.
El cliente no dejó un comentario.Joseph H.
This location wasn't the issue, however I was very ubpleased with the service from the barrie location as they gave away my van before I arrived and then I had to drive to auroraBRANDINMCAULEY B.
You really need more than 1 associate working at this location. Long wait times caused many customers to get annoyed. It was an overall stressful experience which could have been remedied by simply having another staff member helping.Mario D.
Staff is very accommodating and friendly.CHRISTOPHERA J.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.JACQUELINE ANNE D.
El cliente no dejó un comentario.allan S.
El cliente no dejó un comentario.Michael S.
The service was not as friendly as before or as expectedHongwei Z.
El cliente no dejó un comentario.THANDEKAAMANDA F.
El cliente no dejó un comentario.JESUS JR F.
Fast & efficient service. Ordering vehicle online was user friendly and straight forward. Helped in expediting process.WERNER R.
My only problem is the ability for each location Supply the right sized truck, and not have to drive for miles to pick up or drop off. But honestly first class all the way. Cheers P.s Trudeau must go ðŸ‡¨ðŸ‡¦SEANM H.
El cliente no dejó un comentario.Veronica D. | Overall Experience
El cliente no dejó un comentario.PARASKEVY-MARIA W.
El cliente no dejó un comentario.Igor P.
El cliente no dejó un comentario.ROMAN C.
El cliente no dejó un comentario.JOHNP S.
El cliente no dejó un comentario.PATRICIA D.
While pick up was as expected in terms of process and wait time and staff was quick to help out. The return was exactly the opposite. The yard CLEARLY marks that you arrive and park in specific zone and WAIT....This site was unstaffed and I was advised this was NOT the process for return. The staff was only 1 person which may be adequate for any normal monday am but around end of august there is an uptick as kids are moving to school etc and thus tarffic should have been expected to be up and thus properly staffed. Existing staff was not clear in her instruction causing confusion and frustration. Clearer communication and less attitude would have gone A LONG WAY to making the circumstances more understanding. I have been there too and clear communication usually smoothes most of this over.Scott L.
Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874Abhishek V. | First Impressions
El cliente no dejó un comentario.Yun L J.
Everything was great but they couldn't find the keys for the 15 ft I reserved but gave me a 20 ft instead. Only thing that didn't go to pan but it worked outMarc C.
Staff was not very helpful, as they did not provide options for vehicle return after-hours. They suggested coming back the next morning, but I was able to use the app and key drop-off to complete my return that same evening, which saved me a trip back to the rental center.SALMAAN A.
Booked 26 foot truck was told no truck can have 15 foot plus trailer. Had to pick trailer up in different location. Was told I could drive to north bay to get 26 foot truck from newmarket 2.5 hours. Now because I lost cubic feet had to do 2 trips which put me over the km permitted and therefore costing me about$150 more. I would not recommend moving with uhaul.Jack P.
Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. ¡Gracias!Joyce P. | Overall Experience
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.Cindy S. | Overall Experience
El cliente no dejó un comentario.PAOLO L.
El cliente no dejó un comentario.ALESSIO L.
I believe somebody have to inspect the trucks or cargo vans. That truck I drove had lots of problems. We don't need to see just inside and outside is clean. Your trucks have to work properly. Transmission and steering wheel and .... doesn't work properly and driving was not safe. Please verify ThanksAlireza M.
Return their money if other customers don't bring back the car or truck on timeMohammad N.
El cliente no dejó un comentario.LAURA B. | Overall Experience
El cliente no dejó un comentario.Sergey G.
Clean the truck better, don't charge me $25 for cleanup when you gave me a dirty truck, add some damn toilet paper in the washroom and some hand soap for gods sake.SHAHYAD G.
El cliente no dejó un comentario.Susan T. | Overall Experience
El cliente no dejó un comentario.PAUL M.
people not parking near front entrance when trying to get out with truckSANTINO C.
Everything was just perfect! Thank you for your care of the equipment and my needs. Dino MassaroniAldino M.
El cliente no dejó un comentario.Yulia P. | Overall Experience
El cliente no dejó un comentario.MUSA K. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Ruth E. | Overall Experience
El cliente no dejó un comentario.Margo B. | Overall Experience
The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.KEVIN C. | Overall Experience
El cliente no dejó un comentario.Nadine J. | Overall Experience
Highly recommendedVal A. | Overall Experience
Thank you for great service and the packing materials are all good quality it will make my travel easierDEREK M. | Overall Experience
Overall good experience. No issues at all!sandra c. | Overall Experience
Helpfull & efficient staff.Franklin L. | First Impressions
El cliente no dejó un comentario.DEREK M. | First Impressions
El cliente no dejó un comentario.jonathan b. | First Impressions
El cliente no dejó un comentario.Jameson L. | First Impressions
The facility is clean and easy to access.Charles T. | First Impressions
El cliente no dejó un comentario.hanton t. | First Impressions
El cliente no dejó un comentario.Margo B. | First Impressions
El cliente no dejó un comentario.Richard S. | First Impressions
My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.Charles L. | First Impressions
El cliente no dejó un comentario.Ruth H. | First Impressions
El cliente no dejó un comentario.Makayla H. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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