No problems at all. Was in and out within an hour. Very gratefulclayton k. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Waxahachie
Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Gloria A. | Overall Experience
El cliente no dejó un comentario.janet D.
El cliente no dejó un comentario.Tonya C.
The two sales ladies are very friendly and helpful. Would definitely recommend and use again.brandon S.
El cliente no dejó un comentario.ADENIKE O.
El cliente no dejó un comentario.Shayla W.
This was my first time running a U-Haul and the office rep was amazing and helping us get everything done so quickly.Claudia G.
Friendly employee, professional and courteous!Rob C.
Great equipment and helpful, knowledgeable peopleKimball W.
Keep doing what you guys r doing keep up the good workdarryl W.
El cliente no dejó un comentario.Juan H.
El cliente no dejó un comentario.Christopher G.
When you hit a series of bumps the front end shakes real bad, you have to almost stop the truck to get it to stopArthur S.
El cliente no dejó un comentario.Bobby W.
El cliente no dejó un comentario.EVEReTT J.
I got double billed for no reason. I paid when I picked up and had to pay again when I dropped off. No one knew why and the call center agreed but said they couldn't do anything and would have to put in a ticket.Trenton R.
The manager for this location was awesome and very helpful!Elmore S.
El cliente no dejó un comentario.Margarita I.
Employee was very fast and helpful. 10/10WHITNEY H.
El cliente no dejó un comentario.Alan F.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Teressa W.
I highly recommend it, they are the best to rentDiana R.
The entire experience was great! My van was ready, and the attendants were very kind and extraordinarily polite. Everything went just as it should. I would recommend this U-Haul location to anyone!Amy J.
The check in and out was smooth and I would definitely go backJosh C.
Was a excellent visit.Martha L.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Patricia E.
El cliente no dejó un comentario.Mike J.
El cliente no dejó un comentario.JoAnthony S.
Staff was great! Truck was excellent!Moneion R.
El cliente no dejó un comentario.gayla D.
El cliente no dejó un comentario.micheal H.
El cliente no dejó un comentario.Greg D.
Very helpful! Highly recommend.Warren W.
Very nice young man that assisted meKIMBERLY ANN V.
The employee was very knowledgeable and friendly would definitely use the Waxahachie location again.Tiffany P.
El cliente no dejó un comentario.Abel A.
First truck AC did not work had to change trucks.russell M.
Jiselle did not want to be at work and it showed. She was not helpful and had a nasty attitude the whole time we were there. She was on the lot and did not see me come in, so after waiting several minutes, I walked outside and whistled. When she asked me what time I would be dropping off, I told her 30 minutes later. She said, oh because you were late. I said no, because when i get here I have to wait 15 minutes then go searching for you on the lot. She said its because you expect them to work. I said I understand that, however if your location installed a bell or put a sign with the phone number on the desk to alert them it would help them. I told her I understood that wasn't up to her but suggestions she could make. She then got to the credit card part. I let her know we do not carry our central bill credit card, that we have to use it and I have everytime. She pointed to the credit card machine and said no you have to swipe it right there. I said nope, we rent 3 to 4 times a year and thats not how we do it. She said well that's what you're going to have to do. I asked her for a phone number of someone who was going to actually be helpful this morning and she gave me 1800gouhaul. While going through the phone tree, she asked me if I knew the cc #, to which I told her I did. She let me enter it. I asked her to go outside and inspect the truck, she refused and said you got a link. I let her know I did not have a link. She said take pictures and you can address it when you return. I told her the bumper looked like it was hanging off, she didn't care. I said okay, I'll take a video, since it is clear you don't want to and I'm not going to stand out there all day taking pictures. Drop off person was much nicer with a positive attitude.Stacey A.
Personnel were not friendly. Terrible place to return equipment very tight area. No receipt as promised.JAMES M.
El cliente no dejó un comentario.Lakisha W.
El cliente no dejó un comentario.JEFF M.
No blankets in the truck or anything else that may have been standard??Cynthia H.
I'm not sure who I spoke to on the phone. I forget the gentleman's name. The rudest individual on the planet. If I were his boss he would be fired. The young lady at waxahachie took extreme care of us.Stephen H.
El cliente no dejó un comentario.David P.
No commentTeresa S.
Equipment/truck maintenance should be reviewed. Wiper blades were bad, alignment needed attention (pulling to the right), and the front end suspension needed maintenance.David W.
El cliente no dejó un comentario.LaQuinta J.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Devante C.
El cliente no dejó un comentario.Hunter O.
Important instructions exlcuded during renting, bing bam boom sign here paperwork given. No verbal communication of do's and dont's in procedures or expectations. Customers expected to read the fine print despite busy moving quickly and therefore ti be charged extra. I rented the 26" uhual 1 mile from old and new moving address, son returned the 3/26/22 night before it was due at Noon. Managers Bianca said I "dumped" it there. The Uhual parking lot only 3 have spots available since the managers takes the one by hancdicap. None of the spots fit a 26' moving trailer . The trailer has to be parked in an angle to let incoming traffic through in front of gate and parking. According to Bianca manager the customer has the one and ONLY key to the rental. Therefore Manager could not move it to the back where it is house since she did not have a spare. What company does not have spares to their vehicles? I came in early morning 3/26 way before noon when trailer was due. I was charged and extra $20 dumping fee despite I was early and didn't have access to check it in online. I have used this location many times before this Manager Bianca. Will never use them again and will not recommend to another unless Management is trained to be helpful to customers to avoid a spider web money trap. I will be posting on yelp as well. I was not only physically & mentally exhausted from a week straight of packing and moving myself but then to be insulted and overcharged by a company I trusted and depended on for many years as well as my family. I tried to apologize appease this manager but she was not having it and kept saying its in your fine print 10 page paperwork in which no one has time to read upon renting the truck and moving at the same time. Very unreasonable service. and to think I over paid on gas tank too thinking i was being courteous in returning early and putting in more gas than requested. What a salty experience. If possible I would love for someone to contact me for a partial refund.Lisa S.
El cliente no dejó un comentario.Carla C.
Great service each time I rent hereTRENT M.
This location seemed very unorganized. The employees were rude. While waiting in line I observed an employee answer a phone call from another customer and I was shocked how rude they were to to the person on the phone. One employee's girlfriend was hanging around talking to them when I was trying to get a truck. There's not enough parking spots there for people to be hanging out. When I turned the truck in, I was told, "you're good to go". Then I was told I'd be charged $25 if I didn't come back and fold the furniture blankets. Then another employee was a little snippy and said " there's a sticker on the truck that says so". Well I never saw a sticker on the truck, was never told that when picking up the truck, nor did I read that when adding blankets to my reservation. I came back and folded the blankets, while the employees sat around. I will never come to this location for anything ever again, and will try to avoid uhaul in the future. I almost rented an Enterprise truck for this move, and I wish I would have. I've had very positive experiences with Uhaul, and this location until this week.Jerry W.
No one was thereTodd H.
Location and access is difficult due to it being located on a one- way street next to a major highway. Parking is minimal, especially if more than two customers are being helped at the same time. Hours of operation are a PLUS!Richard V.
Nothing at this time.Patrick M.
Actually all four. Of your employees are extremely helpful nice friendly the manager was so knowledgeable. I have nothing at all to complain about.Lorine E.
Always worked with me and always a pleasure to see them.emil c. | Overall Experience
El cliente no dejó un comentario.ShaQuoria T.
The guy with the long hair at the desk was awesome. He needs a raise!jarod M.
El cliente no dejó un comentario.Javeionnia S. | Online Move In
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.wayne C.
El cliente no dejó un comentario.Hector M.
El cliente no dejó un comentario.Byron W.
Great staff!! Friendly and helpful!!!PAUL S. | Overall Experience
The u-haul employee did not cross the cables when hooking up the trailer It was about 5:00 pm when I left the u haul lot but he put 4:00pm on the paper workRonald M.
El cliente no dejó un comentario.Mary S.
Just continue doing a great job in customer serviceFELECIA K.
The staff was very efficient and helpful.James B.
El cliente no dejó un comentario.quanesha H.
Bianca was great to deal with. Great experience.William S. | First Impressions
We were there at a busy time and only one person was working and was not able to helpKimberly S.
El cliente no dejó un comentario.Alexis P.
El cliente no dejó un comentario.Yasser E. | Overall Experience
No parking and the guy said he didn't care about the incorrect odometer reading.John C.
Nothing at this time . Everything was great!hiram B.
El cliente no dejó un comentario.Rene E. | First Impressions
Technology was slow. It seems upgrades are needed to your website and for processing.Don R.
Did not receive the $100 deposit back for using a prepaid card.Christian S.
We have used this u-haul location a few times. This place is always awesome.Susana S.
El cliente no dejó un comentario.Susana S.
The young man who waited on me was great. He's a recent college graduate from Southwest Assemblies of God University and was very personable and professional. The return process was easy peasy. I had my receipt emailed to me within 30 minutes,Don R.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Roger R.
No suggestions at this timeRobert S.
The only issue I had was I felt the price for the storage facility was high. I understand there is a high demand right now, but I feel like UHaul is taking advantage of that. The two women that ran the faculty were extremely nice and helpful and I do not blame them for the prices.Chris T. | First Impressions
El cliente no dejó un comentario.Hugo R. | Overall Experience
The manager did a very good job she show me the Truck asked me any questions about the truck that I needed to know show me the back of the truck and see if there was anything she could do to make it easier call her at any time i'll give her a 10DAVID N.
El cliente no dejó un comentario.Elizabeth O.
Great Customer Service!KC C.
El cliente no dejó un comentario.JESSICA S. | First Impressions
El cliente no dejó un comentario.Chris L.
El cliente no dejó un comentario.sONNY M.
El cliente no dejó un comentario.Latosha S.
Did the online check in and still had to go inside to complete the transaction.Lila W.
Best customer service I have experienced with a u haul locations!Robin D.
El cliente no dejó un comentario.Jeffrey M.
Great customer service and very friendly.MICHAEL M.
El cliente no dejó un comentario.DONALD C.
Hire employees with good attitude .RAMON R.
El cliente no dejó un comentario.Deasia F.
El cliente no dejó un comentario.Mary H. | Overall Experience
El cliente no dejó un comentario.Robert M.
I am livid and extremely upset , after 2 attempts to get the truck I reserved, I stood out in freezing temperatures in freezing rain trying to get the code to gain access to the lock , an after the second failed attempt I was completely frozen and angry. We need to talk and re adjust the original reservation, I have no truck and have not been able to load or pack a single item when I have a very short timeframe to be moved out of my current residence. ! !joseph b. | First Impressions
El cliente no dejó un comentario.Martin A. | First Impressions
great customer service from staffCindy R. | Overall Experience
Very knowledgeableJanice H. | Overall Experience
El cliente no dejó un comentario.Kevin T. | Overall Experience
I haven't had a problem, and the staff has been courteous, and helpful.EDWARD W. | First Impressions
The manager and her wife were awesome friendly and professional. They made my move in easy a fun, well as fun as a move in can be.. Theses two are a great asset to your team!! Keep up the good work..Tasha W. | Overall Experience
All went smoothly and efficientlyMary H. | First Impressions
Lots of water leaking into my containermason l. | Overall Experience
El cliente no dejó un comentario.Salvador C. | Overall Experience
El cliente no dejó un comentario.JARROD C. | Overall Experience
El cliente no dejó un comentario.Bonnie C. | Overall Experience
El cliente no dejó un comentario.anthony d. | Overall Experience
Bianca was outstanding!!!Mike T. | First Impressions
El cliente no dejó un comentario.Genise R. | Overall Experience
El cliente no dejó un comentario.Jeremy J. | Overall Experience
Bicana was very nice and professional. She did an excellent job at explaining all my questions and concerns about my uhaul storage and truck rentals. Good customer service is easy to find, but GREAT customer service is rare!Jacqueline H. | Overall Experience
El cliente no dejó un comentario.GUADALUPE L. | Overall Experience
El cliente no dejó un comentario.victor G. | Overall Experience
El cliente no dejó un comentario.Monica C. | Overall Experience
El cliente no dejó un comentario.Andrea W. | Overall Experience
El cliente no dejó un comentario.KAREN ELIZABETH H. | Overall Experience
Bicana was exceptional! Very informative and friendly!!!Jacqueline H. | First Impressions
Giselle was a wonderful courteous and knowledgeable employee. Not to mention extremely helpful.richard r. | First Impressions
Bianca the site manager was very friendly professional and deserves recognition by u haul as an outstanding employeeRob K. | Overall Experience
They are great y’all have an excellent teamNitosha J. | First Impressions
El cliente no dejó un comentario.Nitosha J. | Overall Experience
El cliente no dejó un comentario.Debbie H. | First Impressions
El cliente no dejó un comentario.jessica S. | Overall Experience
El cliente no dejó un comentario.sharonda W. | Overall Experience
She went above and beyond to help me! It was a struggle getting everything handled and she made it much better! Great job! Great customer service!Alyssa S. | First Impressions
El cliente no dejó un comentario.Ashley H. | First Impressions
Thanks!!!Alma M. | Overall Experience
El cliente no dejó un comentario.Lauren P. | First Impressions
The Team at Uhaul storage is The best...No matter when I called or what problem or question I may have had... it was always answered with such patience....Thanks Bianca & your Team.....N GuyNyrasha G. | Overall Experience
Bianca and Giselle were wonderful! Very helpful and very friendly! Thank you so much for your help as we moved from Nevada to Texas!Alyssa M. | Overall Experience
It was very helpful and I loved it.Gwenda P. | Overall Experience
El cliente no dejó un comentario.Kaitlyn U. | First Impressions
El cliente no dejó un comentario.Angela M. | Overall Experience
El cliente no dejó un comentario.Ashley S. | Overall Experience
You have a great employees good manors and smile .Bicana and her staff work well. Great team you have.GUADALUPE L. | First Impressions
Wonderful customer careJoel N. | Overall Experience
El cliente no dejó un comentario.Joseph h. | Overall Experience
El cliente no dejó un comentario.Mitchell H. | Overall Experience
The man Daniel was so helpful. Thank youSUCHI B. | Overall Experience
El cliente no dejó un comentario.Amy W. | Overall Experience
El cliente no dejó un comentario.GARY S. | Overall Experience
El cliente no dejó un comentario.Joseph h. | First Impressions
El cliente no dejó un comentario.Sydney W. | Overall Experience
El cliente no dejó un comentario.Tracey B. | Overall Experience
El cliente no dejó un comentario.BEST WESTERN PLUS D. | Overall Experience
5 estrella(s)CHAD C. | Overall Experience
El cliente no dejó un comentario.MARY D. | First Impressions
It is close to the house and easy to get tooLarry P. | Online Move In
I under stand out door storage but it was a alot of pest in my storage when I went to retrieve my stuff.Frederick N. | Overall Experience
El cliente no dejó un comentario.danny k. | First Impressions
El cliente no dejó un comentario.SHERRY P. | First Impressions
El cliente no dejó un comentario.NATALIA S. | Overall Experience
El cliente no dejó un comentario.Teresa T. | First Impressions
Bianca was very nice and helpful made the process simple.Ashley S. | First Impressions
El cliente no dejó un comentario.Rachtavius W. | First Impressions
El cliente no dejó un comentario.Dave M. | Overall Experience
.Dave M. | First Impressions
The two girls that took care of me at the Waxahatchee site we're very rude very short with words and after we were getting ready to leave decided to walk out and say extra words to us that was not professional I would really consider taking these to you ladies off of your team if you have any questions please call me at 239 826 5617diana f. | First Impressions
El cliente no dejó un comentario.Marcela G. | Overall Experience
The staff here was a joy to deal with. They thoroughly explained the agreement and hours of operations.Lowell D. | Overall Experience
El cliente no dejó un comentario.homer t. | Overall Experience
El cliente no dejó un comentario.Brandon H. | Overall Experience
El cliente no dejó un comentario.VERA C. | Overall Experience
El cliente no dejó un comentario.Deana S. | First Impressions
The young lady at the front desk was incredibly sweet and helpful! She had really short hair and glasses I believe. I did forget her name but she deserves a raise!!!!NIKOL W. | First Impressions
El cliente no dejó un comentario.Erin S. | Overall Experience
Fast check in, good price and friendly service.Laurence J. | First Impressions
Keep up the great work!!!Stephen S. | Overall Experience
El cliente no dejó un comentario.Chris/Tamara S. | Overall Experience
El cliente no dejó un comentario.DARRELL LESLIE B. | Overall Experience
Bianca the manager at the Waxahachie TX location was extremely helpful. She was courteous and very customer service minded. She needs a raise!!!James S. | Overall Experience
24 hr access would be niceJeffrey M. | Overall Experience
El cliente no dejó un comentario.Angel M. | Overall Experience
Extra Nice and helpful Staff was very appreciated!Pam P. | Overall Experience
The only reason we moved was better pricing elsewhere and closer to home. Otherwise we loved the experience here!susan l. | Overall Experience
El cliente no dejó un comentario.helen r. | Overall Experience
The crew there is great. Thanks to Bianca and all.David A. | First Impressions
El cliente no dejó un comentario.kyle h. | Overall Experience
El cliente no dejó un comentario.Jennifer S. | Overall Experience
Great service.Harold N. | First Impressions
El cliente no dejó un comentario.Roger R. | First Impressions
The hours is my only complainChristina D. | Overall Experience
It was my first time using a storage facility. Gissel and Bianca made it a very pleasant experience. They were friendly, helpful and offered suggestion on the packing products, directions plus the unit was exceptionally clean. PamPam P. | First Impressions
El cliente no dejó un comentario.CYNTHIA H. | Overall Experience
El cliente no dejó un comentario.Janna W. | First Impressions
We have used this facility off and on for over 15 years. It has always been a great experience. The current staff far exceeds any of the previous staffs. They were polite and helpful. They made dealing with a move in these scary times feel safe and doable. I commend them for a job well done! I would highly recommend this facility!SUSAN G. | Overall Experience
El cliente no dejó un comentario.Peter R. | First Impressions
El cliente no dejó un comentario.Staci O. | First Impressions
Mannnn Bianca was awesome not sometimes ALL the time.. Thank you and thank you to Bianca!!Kathy E. | Overall Experience
Great experience from picking up the trailer in San Antonio to unloading and dropping off the trailer in Waxahachie. Everyone at both location s were helpful and friendly.Stuart V. | First Impressions
Very friendly and accommodating staff. Met our needs for 6 months.Don W. | Overall Experience
Unacceptable repairs to ceiling with duct tape that ruined my belongings and black mold on my mattress and ruined paintings, purse with black mold all over it. Everything was wet. Unacceptable.Chandra L. | Overall Experience
GraciasAHMED A. | Overall Experience
No need to comment.George F. | Overall Experience
AwesomeKeenon K. | Overall Experience
Very obliging,ready to help.George F. | First Impressions
Was there for 2 or 2.5 days couldn't use gate card or the pin number given wrong name on acc and they Would Not Refund me even through they messed up NOT HAPPY WITH THIS FACILITYdennis j. | Overall Experience
We were always treated well and were taken care of in a timely and kind manner. The facility was well maintained.Kevin B. | Overall Experience
Great service,very good people to do business with.Christopher D. | First Impressions
Excellent facility with first-rate customer service. Logan is an outstanding representative for your company.Stephen W. | Overall Experience
BuenoBrandi T. | Overall Experience
The young man Giovanni was such a pleasure to do business with! He was polite, attentive and answered any questions I had with professionalism and knowledge. Thank you!!DONNA E. | First Impressions
Great experience great service from shaw and shankanthony d. | First Impressions
Staff were very friendly and helpful. It was my first time getting a storage unit and the staff explained everything I needed to know. Everyone in the office was friendly, talkative and polite.Christine P. | First Impressions
I have nothing bad to say. The customer service was excellent and very helpful. Great job !Ebony G. | First Impressions
Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.Chrystal M. | Overall Experience
ExcelenteVan h. | First Impressions
The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.Irene C. | First Impressions