Customer Reviews for U-Haul Moving & Storage of Waukegan

3,032 reviews

1735 N Lewis Ave   Waukegan, IL 60085
(N Of Grand)

(847) 623-9360

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 623-9360

1735 N Lewis Ave
Waukegan, IL 60085
(N Of Grand)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Monique was a very good and helpful person to work with; the equipment was ready and she worked quickly and professionally to get me on the road quickly. Thank you.

Timothy Amorella 
Rating:
5.0

Friendly staff and accessible cargo van used

CHRISTIAN SY 
Rating:
5.0

Nothing

kevin henry 
Rating:
5.0

Monique was very professional and she helped me out to the succession of me getting and using a rental with no hassle and no problem.

Jeremy Statham 
Rating:
5.0

Customer did not leave a comment.

Dhwani Patel 
Rating:
5.0

Customer did not leave a comment.

Christopher Peasand 
Rating:
5.0

Customer did not leave a comment.

adita cordova urbina 
Rating:
3.0

The location was fine. The fact you moved my pick-up to a location an hour away really pisses me off.

Mike Douma 
Rating:
2.0

The truck was dirty inside where the furniture goes. I was unaware until the furniture was removed and most of it was damaged by the dirt. Mattresses and a brand new sofa

Johnna Smith 
Rating:
5.0

I chose the wrong size storage, the young lady working was very polite and pleasant I appreciate her understanding and help with getting a bigger storage room.

Mary Butler  |  Online Move In 
Rating:
5.0

The U-Haul the young lady who assisted me was AMAZING! Please let her know that. She was Afro-American. Kudos to her!!!!!!!! Very smooth transition with her. She was polite, patient and thorough in explaining every thing to me. Also the young lady Sonya, when I initially called in for the rental reservation. She was also polite, patient, and thorough in conversation with me. They both were AWESOME!!!! Thank you.

Yolanda Colbert 
Rating:
5.0

My experience with UHaul was great! Yhe ataff went above and beyond to make sure all my needs were met. I Highly recommend UHAUL on Lewis ave in Waukegan, Il . V/r C Strong ☆☆☆☆☆

capuchie strong  |  Overall Experience 
Rating:
5.0

My experience at uhaul was very good. It was fast, easy, and simple. The staff were professional and nice.

sandra walker 
Rating:
5.0

Customer did not leave a comment.

Eusebio Perez 
Rating:
4.0

Customer did not leave a comment.

LARRY THOMAS 
Rating:
5.0

Customer did not leave a comment.

Crandall Bratcher 
Rating:
5.0

N/A

Chantell Lewis 
Rating:
5.0

Customer did not leave a comment.

Chantell Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karis Haygood 
Rating:
5.0

Customer did not leave a comment.

william Benjamin 
Rating:
4.0

Customer did not leave a comment.

john laramore  |  First Impressions 
Rating:
5.0

Staff was friendly, courteous, and helpful!

Douglas Peterson 
Rating:
5.0

Nothing because everything was okay. Thank u n I will rent from u haul again when I need my things moved. Thank u for ur hospitality.

shinta short 
Rating:
4.0

Manager on site was great!

Paul Amundsen 
Rating:
5.0

Customer did not leave a comment.

Alexander Schlacks 
Rating:
5.0

Customer did not leave a comment.

Shanika Ruffin 
Rating:
5.0

NA

Ervin Jacobs 
Rating:
5.0

Customer did not leave a comment.

cameron scott 
Rating:
5.0

Everything was great

Ervin Jacobs 
Rating:
2.0

Customer did not leave a comment.

Tomasz Sieczko 
Rating:
5.0

Customer did not leave a comment.

Turee Gale 
Rating:
5.0

Keep doing what you doing in the community you are valued.

Deryck Dottin 
Rating:
5.0

Be precise on our reservation times other than that the service was great

allen lymon 
Rating:
5.0

Professional service was great!

Richard Lee 
Rating:
5.0

Monique and the two gentlemen that checked me out were outstanding.

Shawn White 
Rating:
5.0

Great store manager very understanding

Miracle Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharlena Stephens 
Rating:
3.0

Location was nearly an hour drive. UHaul needs to make more equipment available for one way use, the same equipment was available 5-10 min away but was restricted to round trip use. Very inconvenient!

Brad Marion 
Rating:
5.0

Customer did not leave a comment.

Mary Smith 
Rating:
5.0

Staff was very helpful, intellectual and friendly.. She help me a lot..

yevon young  |  First Impressions 
Rating:
4.0

The cargo fan was not swept out

phil kagan 
Rating:
5.0

Every thing great

maria aboytes 
Rating:
5.0

Customer did not leave a comment.

Tracy Wilson 
Rating:
5.0

Customer did not leave a comment.

Dana Tarvin 
Rating:
3.0

Would have been nice of you guys to put the dolly furniture I rented . Never received them made moving alot harder

Christopher Lasovsky 
Rating:
5.0

Customer did not leave a comment.

Dana Tarvin 
Rating:
5.0

Both locations I went to were both great however, the U-Haul customer service is fucking trash!!! They called me multiple times prior to reaching my destination and then called me again a day prior to my extension!!! Whoever hires U-Haul customer service needs to reevaluate its employees because I enjoy moving with U-Haul but the customer service needs to be changed! Thank you.

Justin Brigman 
Rating:
3.0

I didn't have any issues staff was always helpful

SHIRLEY LEWIS  |  Overall Experience 
Rating:
5.0

I had an awesome experience. The young lady who processed me in and out with my order was very helpful, nice, and professional. She got me in and out very fast! I will rent here again. She was awesome and so was the truck & equipment.

michele Gilling 
Rating:
5.0

Customer did not leave a comment.

Mathew Caudill 
Rating:
3.0

hard to rate the location. this is the first time at a uhaul in 25 years. The lady that works there is awsome though.

daniel dennis 
Rating:
5.0

Customer did not leave a comment.

Atavia Mcgee 
Rating:
5.0

I appreciate the excellent customer service and the courtesy call. I've used this location for many years and it never disappoints.

Alice Howell 
Rating:
4.0

Customer did not leave a comment.

Michael Rodriguez 
Rating:
5.0

Ms. Allen at the front desk was awesome her customer service was excellent.

Shawn White 
Rating:
5.0

hassle free / everything exceeded my expectations

DARRELL TEMPLE 
Rating:
5.0

I had a flawless experience renting from this location. It was quick and easy, the vehicle was well maintained and the service was excellent (Chris B.). I would absolutely rent from the Waukegan again in the future.

Lauren Sczygielski-Anders 
Rating:
5.0

Customer did not leave a comment.

Benny Gerald 
Rating:
5.0

Customer did not leave a comment.

Jason Anderson 
Rating:
3.0

My storage unit must have gotten water in it l say that because my couches had gotten mold on them and a few bags of clothes and my grandbabies stroller and walker was mold so l recommend not to rent out storage 385 l never had any problem with U-Haul and l will continue to do business with you

SELETHA WASHINGTON  |  Overall Experience 
Rating:
5.0

I think you are doing an excellent job already and you don't need to improve anything.

Sharon Thomas 
Rating:
5.0

Great staff very helpful

Tavisha Jones  |  First Impressions 
Rating:
5.0

Stay open later.

SHAWANA WEST 
Rating:
5.0

staff was very nice and helpful. great job !

Justin Jones 
Rating:
5.0

Excellent customer service 👏🏼 👌🏽 👍🏼

Mark Gant 
Rating:
5.0

Quick and easy hook up and drop off. Great Service.

Michael Zawadzki 
Rating:
4.0

Clean more snow off of the vehicle upon delivery. Office staff was outstanding!

ALLAN HOVEY 
Rating:
5.0

Customer did not leave a comment.

Brad Hanson 
Rating:
5.0

Customer did not leave a comment.

Jeffery Roberson 
Rating:
4.0

make it cheaper the more miles they use

Rodolfo Antonio 
Rating:
5.0

I was greatful it was open on Thanksgiving Day .

Rafael Nieves 
Rating:
5.0

Customer did not leave a comment.

Jordan Boucher 
Rating:
5.0

Customer did not leave a comment.

Jorge Chavez Arrieta 
Rating:
5.0

Customer did not leave a comment.

Luis Barrera 
Rating:
5.0

Very nice unit...just bigger and became more expensive than I needed.

Lisa Strang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Sawyer 
Rating:
5.0

Amazing customer service

Lashandra Wright 
Rating:
5.0

Customer did not leave a comment.

Juan Urquiza 
Rating:
4.0

Customer did not leave a comment.

Kelly Nelson 
Rating:
5.0

Customer did not leave a comment.

Jeff Kufeldt 
Rating:
5.0

Customer did not leave a comment.

Cordell Dunn 
Rating:
5.0

The truck seem to be in poor shape ram really tough

TINA ARNOLD 
Rating:
4.0

Customer did not leave a comment.

John Alberti 
Rating:
5.0

Great customer service

Michelle DALEY 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Johnson 
Rating:
5.0

Space in the lot was limited otherwise the store was clean and the staff was helpful.

Roman Buchberger 
Rating:
5.0

None

Eva Walker 
Rating:
5.0

None

Eva Walker 
Rating:
4.0

Put a running boards on the pickup truck to make it easy to get in/out the truck especially for someone of a short stature

Carole Searles 
Rating:
5.0

Customer did not leave a comment.

Renita Jones 
Rating:
5.0

Keep doing what you are doing

Shellie Jones 
Rating:
5.0

The customer service I received was outstanding. Very easy very simple and friendly.

XIOMARA HERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

James Toronto 
Rating:
5.0

Customer did not leave a comment.

Kevin Sherry 
Rating:
5.0

Customer did not leave a comment.

nikki mccoy  |  Overall Experience 
Rating:
4.0

In the past, if a sign was in the window. It was already removed, and the agent would start the vehicle so it could be warming up as we check the signals and brake lights. I had to remove the sign out of the window and ask him to check the brake lights and signal to make sure it was working. To be fair he was very busy, and he was by himself.

Flora Williams 
Rating:
4.0

Customer did not leave a comment.

Donna YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ofelia Lima 
Rating:
5.0

Customer did not leave a comment.

Jane Escobar 
Rating:
4.0

Everything was fine

David Grace 
Rating:
1.0

You guys over charged me and didn’t reimbursed me

Tony Salgado 
Rating:
5.0

Customer did not leave a comment.

Azucena Bahena 
Rating:
5.0

The Assistant Very well, experience. And supportive thanks for all the help

Anthony Hood 
Rating:
4.0

The equipment was clean, but the drivers cab and the storage area both had a cockroach infestation. I had them running in between the seats and center console in the front. They were in the back running along the wood anchor boards and structural parts of the box.

Marc Brofka 
Rating:
5.0

Customer did not leave a comment.

latonyna conner 
Rating:
5.0

Customer did not leave a comment.

reginald eveans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Wilson 
Rating:
5.0

Customer did not leave a comment.

Yoni Marquez 
Rating:
5.0

Great staff, great service, great experience

Blake Kube 
Rating:
5.0

Customer did not leave a comment.

Robin Hoyte 
Rating:
5.0

Customer did not leave a comment.

Glenn Konicki 
Rating:
5.0

Really nice

Milton Guillen Sandoval 
Rating:
5.0

Great customer service!

BIANCA TORRES 
Rating:
5.0

Customer did not leave a comment.

Ernest Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine McBride  |  Overall Experience 
Rating:
3.0

No Comments

Allea Cattouse  |  First Impressions 
Rating:
5.0

The storage unit was excellent for my needs the staff was always helpful if needed, I would recommend this storage facility to my friends and family.

joy brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon sanchez  |  Overall Experience 
Rating:
5.0

Staff is very professional

Ernest Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SELETHA WASHINGTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Farrell Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sashington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO KON  |  Overall Experience 
Rating:
5.0

The manager was amazing, kind, and very knowledgeable. I am glad that I found the right place with nice people.

Heather Nichols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Paquette  |  Overall Experience 
Rating:
5.0

Very nice service Offece very clean and very secure storage

solis Quintana  |  Overall Experience 
Rating:
5.0

The gentleman that checked me in was awesome!!!! But my storage unit is not on sunset it is on Lewis Ave!

Virginia Olson  |  First Impressions 
Rating:
5.0

Excellent Service!!!

Howell Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELI DRO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darryl Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GONZALO GUADALUPE MORALES  |  Overall Experience 
Rating:
5.0

Moneak is great. Great personality, great help when i was frustrated as well.

Franchesca Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Lopez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARMIA NORRIS  |  First Impressions 
Rating:
4.0

My unit was too low in height having back problems because I couldn't stand up in my unit.

Marcellus Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eunice Popp  |  Overall Experience 
Rating:
5.0

My only problem was that i wasn't refunded any money even though i moved out 3 weeks before my billing date🤷‍♂️

victor williams   |  Overall Experience 
Rating:
5.0

Money was great!!!

Jacqueline Woodard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOY GILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Seymour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eunice Popp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Ervin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darniqua hood  |  Overall Experience 
Rating:
5.0

The manger, Moeneak (spelling?), of this Uhaul location provided outstanding services along with assembling a great staff that includes Dominque and Miguel. I appreciated their patience with answering my questions and flexibility with showing me how to use the paascode instead of a card.

DENNIS GARRETT  |  Overall Experience 
Rating:
5.0

The manager in Waukegan was very helpful. She staff has become more inviting.

ANDRENA Dobbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

morgan hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elena Kreucher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Rock  |  Overall Experience 
Rating:
5.0

Thank you

Anthony Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATRESE CRAIG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WARREN THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita Arista  |  First Impressions 
Rating:
5.0

Definitivamente lo recomiendo por que los trabajadores son muy serviciales especialmente en este tiempo que la gente no quiere trabajar y si recibir pago. Espero que sigan trabando por mucho tiempo ellos ahí ya que están disponibles a servir por eso les brindo miles de estrellas y bendiciones

Elizabeth Rivera  |  Overall Experience 
Rating:
5.0

Thank you for watching over my belongings 24 hours a day for every day that I left it at uhaul. I couldn't keep them with 24 hours a day. I So it was really helpful to have uhaul there for me.

Rachel Ann Nelson  |  Overall Experience 
Rating:
3.0

Cost to much

byron fisher  |  Overall Experience 
Rating:
5.0

Man with orange braids who checked me in was nice and very helpful. Quick and knew what he was doing. Very refreshing.

Miki Mancine  |  First Impressions 
Rating:
3.0

I still haven't been to the space but I'm sure it's clean.

victor williams   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justice Gatlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Vaughn  |  Overall Experience 
Rating:
5.0

Great customer service, friendly and all questions answered. Easy to unload, even with a broken foot. I'd recommend the facility to anyone looking store their personal property.....

robert rock  |  First Impressions 
Rating:
4.0

John was very helpful and went above his duty to help me

MELVIN JEFFERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cedric stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortesiara Bizzle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNETTA MC CARROLL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles White  |  Overall Experience 
Rating:
5.0

Great service

Sidnice Turner  |  Overall Experience 
Rating:
5.0

One of the best customer service I’ve experienced. If not, the best .

Joshua Lizama  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me was very help and polite I would recommend this location to anyone.

Mike Lazarz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cedric stokes  |  First Impressions 
Rating:
5.0

The new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safe

RANDY ALRIDGE  |  Overall Experience 
Rating:
5.0

Great dependable service that you can rely on.

PAULA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Spears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinette dedrick  |  Overall Experience 
Rating:
5.0

I was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless 🙌you 🙏jhon and thank you very much (uhaul)..

Chamoun Touma  |  Overall Experience 
Rating:
5.0

Great assistance with how to enter

Sarah Tuten  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

john shovelier  |  Overall Experience 
Rating:
4.0

The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!

Chad Mckinney  |  First Impressions 
Rating:
5.0

Very clean. Easy in and out.Helpful staff.

Mildred Leonard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA FORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorval Douglas  |  Overall Experience 
Rating:
1.0

it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soon

Shelley Glasgow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Ann Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reatha Patrick  |  Overall Experience 
Rating:
5.0

Excellent customer service the unit was very clean , and easy accessibility

joy brown  |  Online Move In 
Rating:
1.0

The storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting Please save your money and rent somewhere else

Idalia Bohorquez  |  Overall Experience 
Rating:
5.0

Excellent customer- very knowledgeable- best Uhaul location.

Carmen Stevenson  |  First Impressions 
Rating:
5.0

Staff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.

LaTricia McKelvy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle Young  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patsy Collins  |  First Impressions 
Rating:
1.0

The manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing

cora perkins  |  Overall Experience 
Rating:
4.0

The company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.

Richard Spears  |  Overall Experience 
Rating:
5.0

The employees where very helpful and professional and I got what I needed for my move with there help

Melissa Hall  |  First Impressions 
Rating:
1.0

They have mice and rats and they don't case

Caroline Arrington  |  Overall Experience 
Rating:
1.0

My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.

Wanda Formel  |  Overall Experience 
Rating:
5.0

Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.

Ami Legarreta  |  First Impressions 
Rating:
5.0

Thank you for keeping my stuff safe!

Charles Draper  |  Overall Experience 
Rating:
4.0

The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location

Aaron Wise  |  Overall Experience 
Rating:
5.0

Friendly and clean

David Perales  |  Overall Experience 
Rating:
3.0

The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.

Ernesto Guadarrama Quino  |  First Impressions 
Rating:
2.0

There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit

Michael Brown  |  Overall Experience 
Rating:
5.0

Friendly and very helpful. Super nice and clean facility.

Kaitlyn Mollo  |  First Impressions 
Rating:
1.0

i did not please with the spaces because there was mice in the storage and they cut up most of my things

HOWYE HOARE  |  Overall Experience 
Rating:
2.0

When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more

LARRY CAMPBELL  |  Reservation 
Rating:
3.0

There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.

TINA KING  |  Overall Experience 
Rating:
1.0

Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service

WILLIAM CRAMER  |  Reservation 
Rating:
5.0

Great location. Staff was very helpful and friendly. Highly recommended!

Mark Schoeppe  |  Overall Experience 
Rating:
4.0

Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.

Anthony Lillard  |  Reservation 
No reviews have been submitted for this location.

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