Customer Reviews for U-Haul Moving & Storage of Waukegan

2,486 comentarios

1735 N Lewis Ave   Waukegan, IL 60085
(N Of Grand)

(847) 623-9360

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 623-9360

1735 N Lewis Ave
Waukegan, IL 60085
(N Of Grand)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Please please clean the truck, always very weird smell

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Great service

Sidnice T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina C. 
Rating:
5.0

The employee who checked me in and installed our trailer was amazing. She was very knowledgeable, friendly, and quick. I believe her name was Monique/ Monica? I apologize for not remembering.

REGINA M. 
Rating:
3.0

The employee need to be more expresive

karina D. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
2.0

Customer did not leave a comment.

JOSE O. 
Rating:
4.0

Customer did not leave a comment.

BRAYAN R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

The person assisting me was super helpful and friendly. Made it a great and easy experience!

Guadalupe G. 
Rating:
5.0

One of the best customer service I’ve experienced. If not, the best .

Joshua L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

IAN D. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

The gentleman that assisted me was very help and polite I would recommend this location to anyone.

Mike L.  |  First Impressions 
Rating:
5.0

Very polite and professional staff, all equipment was clean and in good condition definitely recommend this location. Made my moving journey a whole lot easier

YAMILEXZA G. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

GABRIELA J. 
Rating:
5.0

All went very well. Very nice and respectable young mans

Gloria G. 
Rating:
1.0

The trailer I rented was so bad, it shook my whole car and rattled the windows. Was not even able to use it, returned an hour later. I want a credit. Tried to call and was on hold 20 minutes. TERRIBLE, DO NOT RECOMMEND.

Amy P. 
Rating:
3.0

Customer did not leave a comment.

daniel U. 
Rating:
5.0

Customer did not leave a comment.

Kylah C. 
Rating:
3.0

I am very disappointed with the Uhaul reservation and designated pickup system. We made a reservation several weeks in advance for a truck pickup in our town and were called the day before pickup and told we needed to drive 55 minutes each way plus gas and tolls to get the truck. What is the point in making a reservation for a pick up location if you Don honor the reservation request??? You lost a customer due to this policy and practice. To add insult, the remedy was to offer 25 extra “included miles” for the truck that was 44 miles out of my way. Bad business model. Bad customer service model.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
4.0

Monak was wonderful to work with and provided a high level of customer service!

STEPHEN A. 
Rating:
5.0

The rep that helped us was very friendly and helps.

Titus P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
4.0

I am very pleased with the two associates that I have had my dealing with at this location here in Waukegan in the last few times I have visited U-Haul

GUILLERMO M. 
Rating:
5.0

Need not change a thing

Sammy O. 
Rating:
5.0

Customer did not leave a comment.

cedric s.  |  First Impressions 
Rating:
5.0

The new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safe

RANDY A.  |  Overall Experience 
Rating:
5.0

Everything went smoothly from start to finish. The entire process was easy, efficient and excellent service.

MELISSA C. 
Rating:
3.0

Ordered hand cart online but they couldn't find the order when we came to pick up.

Marguerite S. 
Rating:
1.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

The agents were courteous and helpful.

Carol A. 
Rating:
5.0

Staff was excellent very smooth transaction. They helped me swap out my ball on my hitch. Customer service went above and beyond.

Gary H. 
Rating:
5.0

keep the hair... I still love the hair.....lol

TANESHA B. 
Rating:
5.0

Seem less we had no problems

Jake L. 
Rating:
5.0

Customer did not leave a comment.

QUINCY H. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
3.0

Customer did not leave a comment.

JOSE I. 
Rating:
5.0

Customer did not leave a comment.

trevor H. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
4.0

The lady that helped us she was excellent in customer service. It was raining during my quest, water was getting inside the truck on the passenger side.

ALEJANDRO M. 
Rating:
5.0

Nothing is good service

Gaston J. 
Rating:
4.0

The site is good and the personnel professional and knowledgeable. The app has never worked well for me for both reserving and returning equipment. Tonight after trying to take a picture of my clean equipment, it kept telling me to do it again. I finally went online and completed my return in 2 minutes.

JAMES B. 
Rating:
5.0

Great dependable service that you can rely on.

PAULA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
2.0

Keep your assigned times. Notify customer with changes & updates…

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
4.0

Service was a bit slow, due to the worker being by himself.

SANDRA A. 
Rating:
2.0

Customer service needs to be retrained there was alot of things they said was not accurate. Very stressful situation just to get my stuffed moved

Stephanie L. 
Rating:
5.0

You are awesome!!!

Sonia S. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
4.0

They ended up charging me for 2 days instead of 1. When calling I was routed to customer service. I waited 30 min for them to answer. When finally answered, said they cannot help within 2 min. Advised I was calling the number to the uhaul and because they were busy, she should be able to help. Asked to speak with a manager was placed on hold and then she hung up on me. I did file a BBB complaint due to not getting anywhere. I did finally get a hold of the uhaul and they resolved the issue, but this was after I filed a complaint.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Ofelia L. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
2.0

Customer did not leave a comment.

Anitra E. 
Rating:
5.0

Outstanding staff, customer service was on point!

JOSHUA JEROME L. 
Rating:
4.0

Make sure you have more employee's working the girl was buy her self and like a beast she took care of us told the gentleman behind me to give her a second as she ran outside and hook up the trailer to my truck in like two minutes by her self she did a great job thanks

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Kimberley H. 
Rating:
4.0

Well run shop. Trained and professional people.

JAMES B. 
Rating:
3.0

Have equipment available at more convenient locations.

RICHARD M. 
Rating:
4.0

Staff was very nice and professional. Answered all my questions and was helpful.

Marie E. 
Rating:
5.0

Customer did not leave a comment.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

Derrell P. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

fernando G. 
Rating:
5.0

Customer did not leave a comment.

Fernando B. 
Rating:
5.0

Like the fact when I come to rent a truck the staff knows me and ask me about my business.

ANGELA W. 
Rating:
5.0

Nothing that I can think of. My pick-up, usage, and drop-off experiences were all great! Thank you very much!

Mark S. 
Rating:
4.0

The only problem we had was getting the pickup location correct. There were two of them in the town.

debra M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Anirban S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

I appreciate the courtesy shown as Ms Monek in this location (Waukegan) was thoughtful in explaining the details and also the young man that checked me in was professional Made it easy and I would come there again for my rental needs. Thanks Calvin P. They get 5 STARS!!!!

CALVIN P. 
Rating:
5.0

Fast, efficient, and friendly.

KEITH S. 
Rating:
5.0

Joe, Monique, and Domonique are great staff! They work hard to provide excellent customer service. They make getting a uhaul an easy and pleasant experience.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

antoinette d.  |  Overall Experience 
Rating:
5.0

I was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless 🙌you 🙏jhon and thank you very much (uhaul)..

Chamoun T.  |  Overall Experience 
Rating:
5.0

Everything was perfectly fine. My representative “John” was awesome and made the experience well worth it. We even had some laughs. LoL The truck was ready, and I purchased some moving straps. I wouldn't change anything! This was a great experience! Thank you all for making my move a success! 😎 ~ @JonoTheProducer

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Monique provided amazing customer service!

RACHEL R. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO L. 
Rating:
5.0

Customer did not leave a comment.

REGINA P. 
Rating:
5.0

Small issue with the smell of the inside the truck. Suggestion- maybe sanitize wipe it and / or spray febreeze or microban spray. But over all great truck , friendly staff. Excellent review from me all around .

Elena M. 
Rating:
5.0

I always use this location. Highly Recommend.

Eva W. 
Rating:
5.0

Customer did not leave a comment.

Farhan A. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Turetisha T. 
Rating:
5.0

Machinery is a little small. Larger trailers would be great.

EDWARD R. 
Rating:
4.0

Customer did not leave a comment.

Jasmine D. 
Rating:
5.0

Great customer service!!

Aracely R. 
Rating:
5.0

Please check and reinforce the ceiling in 374 to prevent the birds from being able to get inside my unit. It seems they have a nest between the roof and the ceiling? I Love Birds but I don't want them living in the unit with my things!!!! Thanks

PEARLIE W. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Great assistance with how to enter

Sarah T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Terrell M. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

Good customer service

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

Lynnette W. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY B. 
Rating:
5.0

Customer did not leave a comment.

ALICIA G. 
Rating:
4.0

Customer did not leave a comment.

john s.  |  Overall Experience 
Rating:
4.0

The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!

Chad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Ann N.  |  First Impressions 
Rating:
5.0

Excellent customer service the unit was very clean , and easy accessibility

joy b.  |  Online Move In 
Rating:
5.0

Excellent customer- very knowledgeable- best Uhaul location.

Carmen S.  |  First Impressions 
No reviews have been submitted for this location.

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