Customer Reviews for U-Haul Moving & Storage of Watertown

1,838 comentarios

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

EMMANUAL M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hilary B.  |  Overall Experience 
Clasificación:
3.0

Person and Vehicle was fine, after I dropped off I put my Gas back in the way I was suppose to. I had told them, and send massage wit pic to them, that I only had half full of tank., after they said 3/4 full. He assured me for my refund of $36.16 which I am still waiting for. He said they credited it back, but the approval # he gave me was the charge #. So, no I would not tell my friends or family to go there, unless they give me my $ back.

mary anne B. 
Clasificación:
5.0

Customer service was very friendly and accommodating .

JOSEPH G G. 
Clasificación:
5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Jenna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYF B. 
Clasificación:
5.0

quick service

JOSEPHB A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nancy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer L. 
Clasificación:
5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Jenna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

orra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN S. 
Clasificación:
5.0

Excellent customer service and friendly and professional staff.

Daniel Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Get computer to take credit card on first try.

SHANE D. 
Clasificación:
5.0

No issues fast very informative and easy to work with great people. Will use them again.

ARTHURJAMES A. 
Clasificación:
5.0

The return process was easy and quick. Very positive customer service. will rent again.

Scott K. 
Clasificación:
5.0

Mike was amazing and made our experience great!!! He was fast and efficient and the store was so clean.

Robin D. 
Clasificación:
1.0

This UPS location lost the key for my vehicle. The vehicle was delivered to the UPS location on December 15, 2 days before my December 17 rental. At no point in time did anyone glance at the wall to confirm that the keys were there. I was stuck waiting an hour past my initial pickup time while the key was looked for. I was then asked to drive, as the customer, to the Ford dealership down the street to get a new key made (there was only one person in the store at the time). For my inconvenience, I was informed that I would receive some VIP voucher, which I never received. Very unprofessional, although this was my first time using U-Haul, it will probably be my last.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN S. 
Clasificación:
4.0

There was a fair amount of condensation in the box but I guess this is normal? Otherwise clean and ready to go.

Nicholas B. 
Clasificación:
5.0

There was a nasty vibration at 65 mph that I told them about when I returned the truck

HOWARD D V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harsh A. 
Clasificación:
5.0

The trucks need to be aligned more frequently. The one I drove pulled to the left horribly. Which is very unsafe in a box truck

BRANDON A O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
1.0

The employee that checked my equipment in had me wait there while he taught a new employee the procedure. Then rudely asked me to move it I informed him I'm in a hurry been here 10 min while he ignored me. Then if you check your camera footage he became aggressive and borderline combative. I won't use that uhaul again.

stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARISSA RAYE C. 
Clasificación:
4.0

Service was friendly and helpful; timely turn around between arrival for pick up and departing with the trailer.

TREVOR W. 
Clasificación:
3.0

You need to GREATLY improve your communications😡😡😡😡😡. 0 stars for customer service

RALPHDONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLONTERELL W. 
Clasificación:
5.0

Everything was PERFECT !! Excellent customer service. U-Haul staff were ALL skilled and VERY helpful !! Thank you SO much :)

LAURIE ANN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAGROS M. 
Clasificación:
3.0

The person that met me for the return after my 1800 mile trip didn't care about anything. Didn't look at anything. Didn't want to hear anything, even about the dangerous headlights, which this employee chuckled about. "Leave the keys, we'll email you a receipt. Bye."

WILLIAM K. 
Clasificación:
5.0

Staff was very accomadateing

GEORGEANTHONY C. 
Clasificación:
5.0

First of all, I was quoted a price of $119.00, receipt came in for over $160.00? This truck needs maintenance. It shakes, something rattles not sure if it's driver side door or window or what. Then battery died and had to get a jump.

TYLERROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESVERNON K. 
Clasificación:
4.0

It was a very good experience. Staff were very friendly at pickup and drop-off. Truck ran well and got the job done. Yo

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H.  |  Overall Experience 
Clasificación:
5.0

It was Great Quick and Easy

DAVIDL V. 
Clasificación:
5.0

The store and the workers there were fantastic and very helpful with all aspects of my move. The truck was very clean however there was a vibration on the left side once it was on the highway.

Sherry M. 
Clasificación:
3.0

Typically very good service but representative would not come out to look at truck at drop off and was charged an extra $75 upon rental that cannot be explained to me by U-Haul

MONICA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron D.  |  First Impressions 
Clasificación:
5.0

Nada

MARLONTERELL W. 
Clasificación:
5.0

I've never had a bad experience at this location and the staff is super friendly and helpful! Definitely recommend for anyone looking for any of their services!!

DOROTHYM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
5.0

Excellent great people to work with when moving.

FRANKJOSEPH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

Everything was clean and ready for me to pickup, precheckin made it real easy and fast

Ronald A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

Trucks with 4 wheel drive

Zachary R. 
Clasificación:
4.0

The representative was less than eager but did do a good job. I did not feel that I was valued as a customer but did feel that he knew his duties well.

THOMASPAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana T. 
Clasificación:
5.0

On-line check-in was a nightmare. U need to revise your system. I was unsuccessful, despite multiple attempts, then placed on hold for 40 minutes. The prompts DONT WORK. I couldn't accept Terms n Conditions nor take my picture. Wasted an hour, then finally went to a physical location. Entire experience was a disaster. And aggravating.

Theresa S. 
Clasificación:
5.0

Staff at pick up and drop off were very friendly and easy to work with! Good people!

KEVINBRUCE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie S. 
Clasificación:
5.0

Continue to be as patient with the next customer as you were with me.

Arleen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MERVINHASTON JR K. 
Clasificación:
5.0

This was so much better than the last time I did a rental it was like being in a different business. The lady that checked out the equipment was polite, professional and quick. The individual that met me for return was out and had half of the process done before I even got out of the vehicle - VERY PLEASED.

DAVID F. 
Clasificación:
5.0

Nothing price was great well maintained truck! Great customer service!!

DEAKINANTHONY C. 
Clasificación:
5.0

Mike Duffy was very kind and helpful

MIcheal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA H. 
Clasificación:
3.0

Make sure you tell people they can reserve a uhaul for a future date . We got a quote then when went back to rent it was double in price . Plus the guy that hooked it up the brake chain came off . We were very unsatisfied !!!!

donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NED E K. 
Clasificación:
3.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN K. 
Clasificación:
1.0

El cliente no dejó un comentario.

PHILLIP K. 
Clasificación:
5.0

The customer service representatives were very kind courtesy and filled with knowledge of equipment/ vehicles and were very helpful in assisting me with my selection for my moving experience.

MARLONTERELL W. 
Clasificación:
5.0

Condiments, fresh coffee for us old facts for the road would be nice!

STEVENA II A. 
Clasificación:
5.0

The staff at this location is always courteous and ready to help. I would say over all this is a great location. Would highly recommend them to friends or family.

TARENALLEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

HALIEJEAN T. 
Clasificación:
5.0

provide a garbage can for trash out of the truck

Laura E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britton I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE R. 
Clasificación:
5.0

Your representative was eager, pleasant, helpful, and personable. He actually made my day. Thank you so much!

Thomas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOMINIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K.  |  First Impressions 
Clasificación:
5.0

better mileage

john F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDBRUCE A. 
Clasificación:
1.0

The phone was never answered. Once my boxes were back at the center waiting for shipment I received zero communication even when my shipping date changed 5 times. It took a formal complaint (that I still have not been contacted about) to finally get a phone call the day my boxes were picked up. Additionally, the website interface never updated so I was not able to track my boxes as they were finally being shipped and had to call around to local uhauls at my destination to find out which one my boxes were going to and when they got there.

Alyssa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
3.0

I told them I did not want the $14.00 damage insurance bit they still charged me for it

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICSCOTT S. 
Clasificación:
1.0

I had reserved a 26' truck for a move to Rochester for 9 am. No one called to tell me that this truck was not going to be available. They did put me in a 10' truck with a trailer but it was not what I reserved. It was a nightmare. A phone call would have been great.

LINDSEYM S. 
Clasificación:
5.0

Workers at both pick up and drop off places were great. Very friendly and helpful.

LEONDENNIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leroy O. 
Clasificación:
1.0

The guy gave me a the wrong truck, I drove 87 miles, the car that I wanted to pick can't not fit in the uhaul truck, even though I showed to the guy the type of the car that I'm going to pick, he made me spending $120 gas, because I have V8 truck, beside than uhaul charged me $67.50 for the contract. Very bad service. I lost money and uhaul never pay my gas money, because the wrong its from U-Haul. Uhaul needs to train their employees.

ISSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNT B. 
Clasificación:
5.0

Very professional and knowledgeable of products.

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

The two gentlemen who helped me were very friendly. I felt very welcome.

BRANDON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamera l.  |  First Impressions 
Clasificación:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Gracias

Jones B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kent t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

My problem is we are supposed to have one month free and didn't get it

candida h.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de remolque
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  • Ícono de autoalmacenamiento
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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
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