Customer Reviews for U-Haul Moving & Storage of Watertown

1,806 reviews

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Mike F. 
Rating:
3.0

Customer did not leave a comment.

MARISSA RAYE C. 
Rating:
4.0

Service was friendly and helpful; timely turn around between arrival for pick up and departing with the trailer.

TREVOR W. 
Rating:
3.0

You need to GREATLY improve your communications😡😡😡😡😡. 0 stars for customer service

RALPHDONALD P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

MARLONTERELL W. 
Rating:
5.0

Everything was PERFECT !! Excellent customer service. U-Haul staff were ALL skilled and VERY helpful !! Thank you SO much :)

LAURIE ANN F. 
Rating:
5.0

Customer did not leave a comment.

MILAGROS M. 
Rating:
3.0

The person that met me for the return after my 1800 mile trip didn't care about anything. Didn't look at anything. Didn't want to hear anything, even about the dangerous headlights, which this employee chuckled about. "Leave the keys, we'll email you a receipt. Bye."

WILLIAM K. 
Rating:
5.0

Staff was very accomadateing

GEORGEANTHONY C. 
Rating:
5.0

First of all, I was quoted a price of $119.00, receipt came in for over $160.00? This truck needs maintenance. It shakes, something rattles not sure if it's driver side door or window or what. Then battery died and had to get a jump.

TYLERROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JAMESVERNON K. 
Rating:
4.0

It was a very good experience. Staff were very friendly at pickup and drop-off. Truck ran well and got the job done. I

James D. 
Rating:
5.0

Customer did not leave a comment.

Leanne E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

It was Great Quick and Easy

DAVIDL V. 
Rating:
5.0

The store and the workers there were fantastic and very helpful with all aspects of my move. The truck was very clean however there was a vibration on the left side once it was on the highway.

Sherry M. 
Rating:
3.0

Typically very good service but representative would not come out to look at truck at drop off and was charged an extra $75 upon rental that cannot be explained to me by U-Haul

MONICA D. 
Rating:
5.0

Customer did not leave a comment.

Ron D.  |  First Impressions 
Rating:
5.0

Nothing

MARLONTERELL W. 
Rating:
5.0

I've never had a bad experience at this location and the staff is super friendly and helpful! Definitely recommend for anyone looking for any of their services!!

DOROTHYM M. 
Rating:
4.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Aimee W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Excellent great people to work with when moving.

FRANKJOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Everything was clean and ready for me to pickup, precheckin made it real easy and fast

Ronald A. 
Rating:
4.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold H.  |  Overall Experience 
Rating:
5.0

Trucks with 4 wheel drive

Zachary R. 
Rating:
4.0

The representative was less than eager but did do a good job. I did not feel that I was valued as a customer but did feel that he knew his duties well.

THOMASPAUL B. 
Rating:
5.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

On-line check-in was a nightmare. U need to revise your system. I was unsuccessful, despite multiple attempts, then placed on hold for 40 minutes. The prompts DONT WORK. I couldn't accept Terms n Conditions nor take my picture. Wasted an hour, then finally went to a physical location. Entire experience was a disaster. And aggravating.

Theresa S. 
Rating:
5.0

Staff at pick up and drop off were very friendly and easy to work with! Good people!

KEVINBRUCE H. 
Rating:
4.0

Customer did not leave a comment.

Richard P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Continue to be as patient with the next customer as you were with me.

Arleen P. 
Rating:
4.0

Customer did not leave a comment.

MERVINHASTON JR K. 
Rating:
5.0

This was so much better than the last time I did a rental it was like being in a different business. The lady that checked out the equipment was polite, professional and quick. The individual that met me for return was out and had half of the process done before I even got out of the vehicle - VERY PLEASED.

DAVID F. 
Rating:
5.0

Nothing price was great well maintained truck! Great customer service!!

DEAKINANTHONY C. 
Rating:
5.0

Mike Duffy was very kind and helpful

MIcheal B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA H. 
Rating:
3.0

Make sure you tell people they can reserve a uhaul for a future date . We got a quote then when went back to rent it was double in price . Plus the guy that hooked it up the brake chain came off . We were very unsatisfied !!!!

donna M. 
Rating:
5.0

Customer did not leave a comment.

GARYF B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Tim N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NED E K. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

ROBIN K. 
Rating:
1.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
5.0

The customer service representatives were very kind courtesy and filled with knowledge of equipment/ vehicles and were very helpful in assisting me with my selection for my moving experience.

MARLONTERELL W. 
Rating:
5.0

Condiments, fresh coffee for us old facts for the road would be nice!

STEVENA II A. 
Rating:
5.0

The staff at this location is always courteous and ready to help. I would say over all this is a great location. Would highly recommend them to friends or family.

TARENALLEN L. 
Rating:
4.0

Customer did not leave a comment.

HALIEJEAN T. 
Rating:
4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Linda C.  |  Overall Experience 
Rating:
5.0

provide a garbage can for trash out of the truck

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Hope G. 
Rating:
5.0

Customer did not leave a comment.

Britton I. 
Rating:
5.0

Customer did not leave a comment.

MERLE R. 
Rating:
5.0

Your representative was eager, pleasant, helpful, and personable. He actually made my day. Thank you so much!

Thomas B. 
Rating:
3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Dominic M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOMINIC M. 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  First Impressions 
Rating:
5.0

better mileage

john F. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

RICHARDBRUCE A. 
Rating:
1.0

The phone was never answered. Once my boxes were back at the center waiting for shipment I received zero communication even when my shipping date changed 5 times. It took a formal complaint (that I still have not been contacted about) to finally get a phone call the day my boxes were picked up. Additionally, the website interface never updated so I was not able to track my boxes as they were finally being shipped and had to call around to local uhauls at my destination to find out which one my boxes were going to and when they got there.

Alyssa D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHC S. 
Rating:
5.0

Customer did not leave a comment.

Roy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
3.0

I told them I did not want the $14.00 damage insurance bit they still charged me for it

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO C. 
Rating:
5.0

Customer did not leave a comment.

ERICSCOTT S. 
Rating:
1.0

I had reserved a 26' truck for a move to Rochester for 9 am. No one called to tell me that this truck was not going to be available. They did put me in a 10' truck with a trailer but it was not what I reserved. It was a nightmare. A phone call would have been great.

LINDSEYM S. 
Rating:
5.0

Workers at both pick up and drop off places were great. Very friendly and helpful.

LEONDENNIS F. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

Customer did not leave a comment.

Leroy O. 
Rating:
1.0

The guy gave me a the wrong truck, I drove 87 miles, the car that I wanted to pick can't not fit in the uhaul truck, even though I showed to the guy the type of the car that I'm going to pick, he made me spending $120 gas, because I have V8 truck, beside than uhaul charged me $67.50 for the contract. Very bad service. I lost money and uhaul never pay my gas money, because the wrong its from U-Haul. Uhaul needs to train their employees.

ISSA A. 
Rating:
5.0

Customer did not leave a comment.

JOHNT B. 
Rating:
5.0

Very professional and knowledgeable of products.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

The two gentlemen who helped me were very friendly. I felt very welcome.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYA M. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Everything went smoothly

CAROLANN C. 
Rating:
5.0

I was very satisfied with the way it is.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DANIELJOSEPH A. 
Rating:
3.0

Customer did not leave a comment.

sierrah P. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

The A/C didn't work very well in the truck. Outside of that, no issues.

DALEHECTOR W. 
Rating:
3.0

Customer did not leave a comment.

Dominic M. 
Rating:
4.0

Customer did not leave a comment.

Jenna G. 
Rating:
3.0

I've done business with this uhaul location before and it has gone very well on most of them. This time though the cab of the truck was dirty, most surfaces sticky to the touch and dusty - I doubt cleaning protocols were followed before I retrieved it. I also had charges on my bill that I didn't agree to, which is not the first time this has happened a this uhaul location. In addition, despite numerous attempts to reach that locations office no one has answered the phone line there and the mobile app is not functioning correcty. I don't knoq whats going on there recently to cause the decline in service but its quite likely I will avoid them in the future and give my business to another location.

CHRISTIAN H. 
Rating:
1.0

The exit from the equipment drop off was blocked by a van sitting there. I was charged an after hours return fee when I 100% returned the trailer before the location closed. Now, no one is getting back to me about it.

DANALEIGH G. 
Rating:
3.0

Don't wait 2.5 months after the equipment has been returned before providing the customer a receipt.

ALEXANDERCHESTER H. 
Rating:
5.0

Customer did not leave a comment.

daniel A. 
Rating:
5.0

Nothing at all - everyone was fantastic and the whole process was streamlined and so easy. Thank you so very much!

Sarah N. 
Rating:
5.0

Helpful end courteous staff, excellent service from every employee I came in contact with.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
3.0

back of uhaul leaked. it rained the day i moved and everything in the back on the shelf got wet and many things ruined….. very very upset.

Brittnee D. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJOHN Z. 
Rating:
1.0

Customer service is store sucked. Can't call store directly. Had appointment for Tuesday made arrangements for my husband to have a ride to work and someone to meet me to drop car off and the hitch wasn't there and I did not receive a call to reschedule. Just a total shit show and will never have my business again.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAM L. 
Rating:
5.0

Customer did not leave a comment.

jamera l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASROBERT G. 
Rating:
5.0

Customer did not leave a comment.

JAMESPRESTON B. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS S. 
Rating:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Jones B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kent t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

My problem is we are supposed to have one month free and didn't get it

candida h.  |  First Impressions 
No reviews have been submitted for this location.

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