Customer Reviews for U-Haul Moving & Storage of Waterford

7,106 comentarios

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The truck was old. I wasn't going to say much as long as it got me from point A to B. But as I drove it the truck seem to have a transmission problem. Like it was rearing high, would jerk at times on speed increase and the shift change was off. But again as long as I can take care of what I needed. But then my battery died. I don't know if the key didn't turn all the way or if I didn't turn the lights off but I had to get a jump. It wasn't horrible but I hope next time I can just get a better truck. I hate to be alone and this happens again.

Enjoli A. 
Clasificación:
3.0

Truck was very old. Uncomfortable seats. Needed constant air inflation during rental. Air vents were broken. Overall need maintenance

Alice N. 
Clasificación:
2.0

The representative acted as if I was an inconvenience. The representative was rude. He told me not to do anything on my phone and he would take care of the rest. He did not politely ask he demanded. When I returned the van they told my boyfriend to just leave the keys in it and they would handle it later. This location is definitely not what it used to be as far as service. Definitely changed and unfortunately not for the better. Also, the pictures of the van when I picked it up were from when the van was new and clean. I made sure to make note of that when I submitted vehicle condition report when I picked up the van. The back of the van was dirty and I didn't want to be charged a cleaning fee as I did not dirty the van.

SILKIA IRIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loraine L. 
Clasificación:
2.0

Tell your customer service to be friendly and helpful. Stop this “only we can hook up trailers” crap

BRIAN RICHARD D. 
Clasificación:
4.0

I would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions asked

Carolyn D.  |  Overall Experience 
Clasificación:
3.0

In light of a pandemic that we are facing, maybe staffing could be an issue but when you have more staff doing other things than waiting on customers, it's not customer service oriented. I was given a vehicle that was defective which caused some cost discrepancies. Although the company split the cost of the mileage which I appreciate, but the gas gauge was broken which caused me to over fill my required limit. I was told that that would just be reimbursed to me which never happened.

Darryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billee H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. No Long wait to get my equipment.

Robert K. 
Clasificación:
5.0

Bobbie, who delivered the container was extremely helpful and gave suggestions that saved me money. She had a great personality and her helpfulness was gratefully received. We ended up picking up the container at the Waterford facility and it was already put on a trailer for me to move free of charge. I will definitely use Uhaul again when I have my next move and I'm sure I will have one. Great staff at the location.

KIMBERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES HARVEY O. 
Clasificación:
3.0

Dropped off after hours. Website was not working to check-out. For 2 days no one answered the phone at this location. Called the 800 number and could not remote check out trailer. Called the Wyoming location and they took care of the situation for me.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn F. 
Clasificación:
5.0

Gr8 experience.

Paul E. 
Clasificación:
5.0

Received links to online functions for check-in and equipment condition but these links did not work for me so I was unable to use them.

ELIZABETH ANNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda M. 
Clasificación:
4.0

Better communication between locations so the drop off location is expecting me.

Eric S. 
Clasificación:
5.0

Perfect team effort. Went out of their way to assist me Very fast and efficient! Thanks you will rent again soon

ANDREW PAUL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN WAYNE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly c.  |  First Impressions 
Clasificación:
1.0

When making the initial reservation nothing about a weight limit was mentioned and it is not on any of the documents that you send out. You have to go searching for it on the website to find it. So when my driver called to schedule box pick up she asked what I was shipping and said I probably need to 2 boxes. This is 2 days before pick up. It is obvious this happens frequently as she had solutions so readily available and said she would only charge the minimum shipping amount for the 2nd container. This is very dishonest and unprofessional business practice. And trying to get a hold of anyone at the main number takes forever with extremely long wait times. Very disappointing service. Michael

Michael J. 
Clasificación:
5.0

Great place with polite staff and excellent variety of services.

Charles B. 
Clasificación:
5.0

Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.

Marianne B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam C. 
Clasificación:
5.0

Nothing, very friendly service as well.

JOHNATHON ROY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
4.0

Forgot to include dolley when I picked up the truck. Removed the charge after when returning the truck. When I arrived to pick up the truck they were unaware I was also renting a storage unit. They were also unaware I had contracted for two movers to assist in the move. The movers never called, never arrived at the location of the move or the rental office which was less than a mile apart. No link was given to contact the movers. I am not paying for any service not rendered.

MARIANNE ELIZABE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY MILTON B. 
Clasificación:
4.0

N/a

MICHAEL EUGENE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

WINONIA FAYE R. 
Clasificación:
4.0

My UberX driver in Michigan her name is Bobby I don't have her last name she was so kind .I was so concerned about my stuff leaving. She was very helpful in every way and said don't worry it will get down to Florida safely 😎

Colleen L. 
Clasificación:
5.0

Nothing it was fast and easy

ROBERT DAVID F. 
Clasificación:
5.0

Great place to use, thank you

Ronald H.  |  Overall Experience 
Clasificación:
5.0

The staff delivery person of the U box was friendly and helpful. I am totally satisfied with the entire process.

GREGORY S. 
Clasificación:
3.0

First truck brake lights didn't work told to me by person who took me and followed me and 10 miles away brake alarm sounded which included brake light and wrench symbol on front console and a constant beep Not a good start took truck back got another when I turned in 2nd truck asked what was wrong with first truck was told it's just old Wasted a lot off time having to get 2nd truck when you have people lined up to help you move at a certain time

RICHARD STANLEY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD ERNEST D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  Online Move In 
Clasificación:
1.0

I left my wallet at the front counter and when I came back it was gone. I ask then where it was at, they said they don't know. I asked them do they have a camera and they yes. She took my number and said she would call me.I looked in every spot I was at, no wallet. had no money no cards and I was looking for my wallet driving around. Then they call saying a salesperson found my wallet by the scan in door. I said I looked there abs I didn't see anything. I believe I the guy who checked me in that day, took my wallet, decided to keep it until I said do you got cameras, then had a change of heart. I think he's sneaky, and disloyal. You you guys need to watch him. I'm glad I my wallet back, but had to pay for extra mikes because I was driving back and forth looking for my wallet when the guy should have just given it back to me Not happy with the experience at all.

Omar M. 
Clasificación:
5.0

I only picked up the 4x8 trailer at this location. I had the Rochester Hills, MI location place my hitch and electrical connection on my car. The Frontage Road, Marana, AZ location was horrified by the installation and the fact that I drove from MI to AZ with no electrical! They connected it to the trunk light! I want a refund of a minimum $70 for the insurance that I may have had to use due to the danger of not having electrical as I traveled across hundreds of miles of very dark land and no one could see me! I want your response to this refund. If no response, I will be calling you.

MARK CREIG S. 
Clasificación:
5.0

My problem was the day before not with this location but with another location ; after renting on line a small pick up truck from a location in commerce township I received an e mail that the pick up truck is not available at that location ad a regional employee from u haul will call me and direct to another location ; No one called me so i called the original store in Commerce twp-they told me I was moved to REDFORD MI and the pick up truck is there waiting for me ; i then drove about 20 miles to Redford to be told that u haul never confirmed with them and thy do not have the truck ; IN brief my experience with the Waterford u haul on 3541 Highland Rd was EXCELLENT but the day before it was bad especially that no one contacted me

SAMIR FARID F. 
Clasificación:
2.0

I was overcharged for fuel Gave it to me almost on e charged me 30$ Was only 10-15$ worth of gas

NAVONNA ARRIAONA W. 
Clasificación:
1.0

When I arrived at this location to pick up the truck that I reserved I was told that they didn't have it. The employee there was very rude and told me i didn't have a reservation and said he could give me a smaller size truck or leave. When I showed him the confirmation that uhaul emailed me showing that i did in fact have truck reserved for the correct date, time and location he said well i don't have it and it isn't guaranteed. It clearly says on the uhaul website that it was a guaranteed reservation otherwise what is the point. I rent about 30 trucks a year from uhaul and have never had a problem except at this location. They need to train there employees how to talk properly to customers and resolve issues without being rude. He wouldn't even give me a discount for having to give me a smaller truck! When i asked for one he said i will not give you a discount and told me to take it or go kick rocks. I have called corporate and hopefully they will work something out.

JAMES RICHARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY WAYNE A. 
Clasificación:
5.0

Great employees !! Very helpful.

MARK ALAN S. 
Clasificación:
5.0

Nothing - everything was great !

MARIANNE LEIGH S. 
Clasificación:
4.0

My 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.

jan e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHON YVETTE C. 
Clasificación:
5.0

Staff was really busy but they were very friendly and helpful

MARCIA CHRISTINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonya R. 
Clasificación:
5.0

Trailers are the best they pull and handle real well

RONALD ARTHUR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIGEL DAMIAN R. 
Clasificación:
5.0

The two men did a great job! Would highly recommend them again. Gracias

Aaron B.  |  First Impressions 
Clasificación:
5.0

Uhaul on m59 and cass lk rd fabulous group!!! Always recommend

PATRINA ANNE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison N.  |  Overall Experience 
Clasificación:
5.0

Hire more help. Even though you were short staffed, the pre-pickup online registration did save a lot of time.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Song M. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN ELERIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shailesh J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
3.0

Enjoyed the service Tow dolly worked good

GERALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY CAPPS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB DHAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
4.0

Convenient location

joanne k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT MACK C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah E. 
Clasificación:
1.0

The staff at the counter is super rude. It's very obvious that when you walk in that you've interrupted their internet/social media time on their phones. When I walked to the parking lot to retrieve my assigned truck, it was wedge between 2 other trucks. I walked back into the office and asked if one of the other trucks could be moved. I received eye rolls from 2 of the staff member. They said that they would be right out and I sat for quite a while waiting for someone to come out. If you don't like being helpful to customers, change your career. It's this way every time when I rent from this location.

ANDREW WINTHROP L. 
Clasificación:
5.0

I’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.

Rahmod C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

Fabulous people! I even left documents in cargo van and they pulled it and tried to contact me....great location!!! Give these people raises

patrina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariansuzanne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

Not staffed well enough....saw one customer wait for a while and then leave in frustration.

Douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
2.0

Wait time was very long despite only having one person in front of me (and 5-6 customers waiting behind me). Not a lot of direction when picking up or returning equipment, just went out back and hooked up and drove off. Definitely needed more people working the front desk/equipment area.

Jordan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy V. 
Clasificación:
5.0

Zack was extremely helpful So is the rest Of the staff

ANDREW PAUL J.  |  First Impressions 
Clasificación:
4.0

Equipment was old and banged up and tires were pretty low on tread. I was only driving locally so not too worried. However, would have been very nervous if I had to take this trailer a long distance. The gentleman who helped me hook up the trailer and then checked me in upon my return did an excellent job and truly took pride in his job.

RONALD GREGORY A. 
Clasificación:
4.0

Thanks for all your help

roy R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PETRA B. 
Clasificación:
5.0

Great employees and very nice trailer. Great price also.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY WAYNE H. 
Clasificación:
3.0

Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.

KABRIA TASHA N.  |  Overall Experience 
Clasificación:
4.0

You need more staff. Wait time is much too long.

Julio D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS GORDON C. 
Clasificación:
5.0

Phone app for returning equipment after hours is terrible!! Can not upload pictures taken by app!

TED V. 
Clasificación:
3.0

The person there was not too helpful. Everytime I asked questions or when I asked him to change the drop off location or to see if any location was open on sunday for the drop off date, he kept telling me to call U-haul and they will help me. The service was ok.

GIOVANNI F G. 
Clasificación:
5.0

It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future

Art W.  |  Overall Experience 
Clasificación:
3.0

The truck I rented had engine problems, was very loud and transmission was slow to shift. And $.89/mile is expensive.

BRIAN PATRICK S. 
Clasificación:
5.0

Exceptional. Thanks to Zackary and his crew. Perfect rental

ANDREW PAUL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena M. 
Clasificación:
5.0

The gas mileage and odometer were not accurate to the contract. The online app t adjust was not fully explained, but your attendant s were very help to make this correct.

EVAN SCOTT M. 
Clasificación:
5.0

The website has glitches. Could not make reservation online, so I called in. After it was made, I tried to edit online, and was unable to.

ORRIN BURNS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kailee V. 
Clasificación:
5.0

The employees were great. speedy and very nice! Definitely would recommend and use them again.

Steven J. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATHAN ZANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn't happy with me because I apparently wasn't using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn't going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn't trying to be helpful he was upset I didn't use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it's so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Clasificación:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Clasificación:
3.0

Inside was clean, but the parking area was a mess. Trucks were scattered all over. A couple were parked and partly disassembled right next to the building. They asked me to pull up to a certain spot when I returned and someone would come out to check me in. It was impossible for them to see someone in that location as trucks and equipment totally blocked the view. The appearance is so bad that it has likely driven away some customers. It looks like they take no pride in the place. On the other hand, the people I dealt with were great. The owner just has to set some standards and enforce them.

James W. 
Clasificación:
5.0

The manager at this location, Zach Shattuck, stands out as an excellent, professional and efficient service provider. He's helped me with several issues, purchases and changes - always quickly and with the confidence that everything was handled as needed. An asset to your company.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL FREDERICK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA ANN L. 
Clasificación:
5.0

Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.

JOSETTE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN MARK G. 
Clasificación:
1.0

First of all you should tell the customer that there is a cleaning charge. I left the truck cleaner then it was given to me and I still got charged twenty-five dollars. If I knew I was going to be charge anyway, I would have left the truck extremely dirty. Second, the truck was to be turned in the next day, instead I left it overnight, which to me would be turning the truck in early. Instead they charged me twenty more dollars. Why charge a fee if you bring it in early. You have a lot of hidden charges, these charges were never explained by your customer service representatives. I'm truly disappointed in Uhaul, they really gone downhill over the years. Shame on you!

JOEL ROBERT G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY TODD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY ALLEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shailesh J.  |  Online Move In 
Clasificación:
4.0

I was told I would be getting $75 back if I switched my drop off location. I did that, yet haven't received any money back.

RENEE LYNN S. 
Clasificación:
5.0

Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.

Jenetta T.  |  Overall Experience 
Clasificación:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ross M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Clasificación:
5.0

Great staff and clean facility. Would definitely use again.

Paul T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha T.  |  First Impressions 
Clasificación:
5.0

Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.

RAJESH MOHANDAS K.  |  Overall Experience 
Clasificación:
2.0

They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.

CLAUDIA ELIZABET V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ANTONE M.  |  Overall Experience 
Clasificación:
5.0

Your business are very well clean and paying are good.

SCOTT N.  |  Overall Experience 
Clasificación:
5.0

Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.

robert c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ken d.  |  Overall Experience 
Clasificación:
2.0

Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.

BRADLEY C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Khari F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Giordano B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy r.  |  Overall Experience 
Clasificación:
4.0

Employee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.

jan e.  |  First Impressions 
Clasificación:
4.0

There was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were good

SANDI F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn B.  |  Online Move In 
Clasificación:
5.0

The employees are always bust but, stay courteous and professional.

James C.  |  Overall Experience 
Clasificación:
5.0

staff is excellent - very professional

ken d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elana o.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Deloris B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL EDWARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H.  |  First Impressions 
Clasificación:
5.0

Great experience. The guy at the desk was very helpful, polite, and got me right in.

Ronald R.  |  Online Move In 
Clasificación:
5.0

L.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.

OMAR M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen m.  |  First Impressions 
Clasificación:
5.0

Easy and convenient

EDWARD G.  |  Overall Experience 
Clasificación:
5.0

Everything was wonderful.

William M.  |  Overall Experience 
Clasificación:
3.0

The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It's a small store and people were just standing everywhere. It just doesn't seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.

Jennifer J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

don c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timesha Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

amy b.  |  First Impressions 
Clasificación:
2.0

The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.

Renee P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristin F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal M.  |  First Impressions 
Clasificación:
5.0

My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!

Kendra G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

timothy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T.  |  First Impressions 
Clasificación:
5.0

Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.

robert c.  |  First Impressions 
Clasificación:
5.0

As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility

SAMUEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

scott v.  |  Overall Experience 
Clasificación:
5.0

fast and frendly

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G.  |  First Impressions 
Clasificación:
5.0

While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire

GARY G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth T.  |  Overall Experience 
Clasificación:
5.0

UHAUL Waterford, is one of the best storage facilities around town. ¡Gracias!

Tonya h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDY B.  |  Overall Experience 
Clasificación:
5.0

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  First Impressions 
Clasificación:
5.0

Excellent Experience.

jackie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan H.  |  Overall Experience 
Clasificación:
5.0

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Overall Experience 
Clasificación:
4.0

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie Y.  |  Online Move In 
Clasificación:
5.0

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Overall Experience 
Clasificación:
2.0

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramesh K.  |  Overall Experience 
Clasificación:
5.0

Gracias

Dale L.  |  Overall Experience 
Clasificación:
5.0

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry R.  |  First Impressions 
Clasificación:
4.0

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  First Impressions 
Clasificación:
5.0

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  First Impressions 
Clasificación:
5.0

Everything was as expected. Thank you

Arthur B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON H.  |  First Impressions 
Clasificación:
5.0

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  First Impressions 
Clasificación:
4.0

Took care of my rental storage needs promptly. Gracias.

RONALDJOSEPH W.  |  First Impressions 
Clasificación:
3.0

people don't smile anymore.

Don C.  |  First Impressions 
Clasificación:
5.0

Zack was very professional and made everything works smooth

micheal h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie m.  |  First Impressions 
Clasificación:
5.0

Very clean and well lighten place

Edward P.  |  First Impressions 
Clasificación:
5.0

Rep was helpful

WILLA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl P.  |  First Impressions 
Clasificación:
5.0

Customer service here was great!

Shamea F.  |  First Impressions 
Clasificación:
5.0

great staff. very helpful

ERNEST T.  |  First Impressions 
Clasificación:
5.0

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  First Impressions 
Clasificación:
5.0

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  First Impressions 
Clasificación:
5.0

I love the security measures and the customer service

Tiffany K.  |  First Impressions 
Clasificación:
5.0

Nice place. Ann was very helpful .

MARLA K.  |  First Impressions 
Clasificación:
5.0

They were very helpful. Thank You

John R.  |  First Impressions 
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