Comentarios de los clientes para U-Haul Moving & Storage of Waterford

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Waterford

Clasificación general:

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KEVIN JAMES S.
Clasificación:

The online check in did not work and the service was slow.

Jeff W. | First Impressions |
Clasificación:

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

JEFFERY SCOTT W.
Clasificación:

El cliente no dejó un comentario.

ANTHONY A.
Clasificación:

El cliente no dejó un comentario.

Arthur B. | First Impressions |
Clasificación:

Everything was as expected. Thank you

KYRA ROBIN-MARIE F.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

Turning in the truck was just crazy. I gave your website permission to access my location to verify that I was at the correct turn in location. I was then instructed to go to the front entrance sliding doors. I was instructed to scan the barcode to the right of the sliding door. Their was no barcode. This was so frustrating. You should instruct the customer to take pictures of the truck next to a known object on the premises. That way you would have good verification that the renter actually turned the truck into the correct location. If the customer dropped the key at the correct location, why would you need any verification? Just wasted time and unnecessary tasks.

JOHNANTHONY S.
Clasificación:

El cliente no dejó un comentario.

STEFNEYDENICE J.
Clasificación:

El cliente no dejó un comentario.

BARRY J.
Clasificación:

N/A

Aaron A.
Clasificación:

Good price and storage/ moving options but there was a LOT of miscommunication with the representatives multiple times. At multiple locations. I was told the card on file would not be charged until after drop off considering that the total amount is unknown until that time. That was not the case. The card was charged a holding fee “estimate”. Which worked out and wasn't a big deal because the total was less than the holding amount but I still found that I was lied to and it was inappropriate considering my intent was to pay cash.

Nicole B.
Clasificación:

El cliente no dejó un comentario.

NICOLE LYNN R.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER ALEX B.
Clasificación:

El cliente no dejó un comentario.

DENAT K.
Clasificación:

El cliente no dejó un comentario.

KENNETHALEXANDER V.
Clasificación:

I am unhappy with one aspect of the rental. I felt that I returned the truck with the same amount of fuel that I left with. But, I got charged $35 to add 2 gallons of gas. That seems very wrong to me. Despite the fact that the overall experience was great I am unsure that I will use this facility again.

michael M.
Clasificación:

El cliente no dejó un comentario.

MARK M.
Clasificación:

El cliente no dejó un comentario.

Gary C.
Clasificación:

El cliente no dejó un comentario.

ANDREW CARL L.
Clasificación:

El cliente no dejó un comentario.

PAUL HOWARD T.
Clasificación:

El cliente no dejó un comentario.

SHARON H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark R.
Clasificación:

Remind customer to check their texts to cover condition of equipment before they leave

Dale S.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

Nothing. I had to return my rental a day later than planned and expected a little grief over it, but instead everyone was very courteous.

Terry E.
Clasificación:

completed most if not all the paper work on line. When I picked up the truck the day requested, it was ready to go with only a couple questions. Easy turning in the truck and a very good experience.

Andrew W.
Clasificación:

El cliente no dejó un comentario.

BREANNA FAYE W.
Clasificación:

As soon as we left the parking lot, the gas dropped from 1/2 tank to a quarter. Not sure what that was about. But, it was a good experience overall.

Joseph D.
Clasificación:

El cliente no dejó un comentario.

Patti W.
Clasificación:

El cliente no dejó un comentario.

Jules M.
Clasificación:

El cliente no dejó un comentario.

PAMELA JANE E.
Clasificación:

El cliente no dejó un comentario.

JERRY LOUIS S.
Clasificación:

To long waiting be service in morning.Need more1 person helping at desk.To many waiting in line get served.

EDWARD DONALD B.
Clasificación:

I would of liked the trailer to have been available at thre orginal location that I scheduled because it was also my storage unit.

GERARD J D.
Clasificación:

Not all employees were wearing masks the entire time we were there

Claudia M.
Clasificación:

We have always had excellent service. Gracious workers. Fast and efficient service. It's the only way we recommend moving. And we have been renting your trucks for many years.

CONNOR JAY C.
Clasificación:

El cliente no dejó un comentario.

Ronald M.
Clasificación:

Upon renting a truck the gentleman that ran the counter was very rude and cocky the lock box will not lock when I returned the truck for the key so they charged me $233 for an extra key cuz I locked the key in the truck I didn't know where else to put the key they still have not refunded my money the Dropbox would not lock for the key so they charge me how fair is is I would not recommend you hauler nobody

SCOTT R.
Clasificación:

El cliente no dejó un comentario.

MARIA ANN M.
Clasificación:

El cliente no dejó un comentario.

GLENDON M.
Clasificación:

El cliente no dejó un comentario.

Todd S.
Clasificación:

Bill was different than quoted. I emailed but no response. Truck was horribly old and rickety.

HELEN EILEEN F.
Clasificación:

The gals working are a real class act

Edwin F.
Clasificación:

El cliente no dejó un comentario.

Davidanthony K.
Clasificación:

El cliente no dejó un comentario.

FAITH MARIE D.
Clasificación:

Very disrespectful and rude employees. Not enough employees to handle customers in a timely manner.

Kelsey B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

FRANK LOUIS W.
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

Uhaul truck could have been cleaner on inside. Tow dolly straps where very frayed and the uhaul place I drop off my equipment at said that should have not been sent out and they need replaced.

Manuel N.
Clasificación:

El cliente no dejó un comentario.

ANTHONY PAUL G.
Clasificación:

El cliente no dejó un comentario.

Tyrell T.
Clasificación:

El cliente no dejó un comentario.

Kelly L.
Clasificación:

Rented a cargo van for the day and it was a great experience- employees were friendly both at pick up and drop off

STEVEN STUART R.
Clasificación:

staff is always courteous and professional. Quick in and out.

Scott B.
Clasificación:

The staff on site for pick up and drop off were great. I will work with that U-Haul site again when needed.

Shalita S.
Clasificación:

El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

Diane B.
Clasificación:

Excellent customer service

Heather G.
Clasificación:

Air bag light was on. the windows were dirty. The customer service was nasty. I will never us this U-Haul place again. Did speak with a manager he made it right.

Sachin P.
Clasificación:

El cliente no dejó un comentario.

MARK EVAN J.
Clasificación:

El cliente no dejó un comentario.

RICHARD ROBERT K.
Clasificación:

El cliente no dejó un comentario.

Bobby B.
Clasificación:

El cliente no dejó un comentario.

JASON ERIC A.
Clasificación:

El cliente no dejó un comentario.

CASSIE JO M.
Clasificación:

There was multiple issues I was late to do what I had to do and the lady didn't act like she knew what was going on I called him three times to get a specific information so everything will go smoothly and then it end up being different when I got there but ended up on me having to pay people to help me that can even help me because I had to get the kids and then when I went they change my rate I put over the amount of gas and I got charged more than what I was going to get charged in the first place because I had to drive it back out to their location instead of drop it off to the location closer than me because of the timing with the stuff I picked it up out here cause I had to be somewhere and I was late and had to wait another hour so my vehicle had to stay there all night so I called to tell him I was dropping it back off there and I switched everything and I didn't even get my Full deposit back on what I was supposed to get I got less than that way less! And they didn't even say sorry once they didn't ask to switch it and compensating to make it right then they try to put it back on a $50 card that he watch me throw in the garbage the previous day when I called up there and ask can I use a gift card for my work because you're supposed to be for the gas to put that in the vehicle and it ended up having to go towards the deposit because even though I called 10 minutes before I got there and they said 109 out the door I ended up getting there and it ended up being 209 and I spoke to somebody five times that day it was the worst experience that I've ever had and they said that they were rated number one the day before I will never recommend this to anywhere and I will find somewhere else besides U-Haul to rent from My whole family has never changed from U-Haul and it will change now! The point being is not only did they do totally opposite of what they said they didn't even apologize they showed no no remorse or care for anything but then the man said have a nice day like a smart but when I walked out the door after not speaking to me the whole entire time!

Windy C.
Clasificación:

You try to charge me for a dolly I turned in already. You said I had the equipment for a month but still allow me to rent a whole dolly & a truck?. How can I still have something if I turned it in and why would you allow me to get another one if you thought I had the last dolly??? $240 that I'm fighting for right now!!! They probably rented it out to someone else and they just returned it but it wasn't me. The customer service was pretty Good I must say. But please do a better job with making sure everyone who works there knows how to properly except your equipment return.

Kaylaann V.
Clasificación:

El cliente no dejó un comentario.

THOMASGERARD K.
Clasificación:

Went as planned. I was very pleased all the way around. Keep up the good work.

joetta A. | Overall Experience |
Clasificación:

If we need storage or need to move again, we will definitely consider using this facility again.

Sara A. | Overall Experience |
Clasificación:

The facility was extremely convenient and the staff was friendly and helpful.

Jill D.
Clasificación:

Staff was nice.

Jeffrey V.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA JAUNICE K.
Clasificación:

El cliente no dejó un comentario.

Jenny X.
Clasificación:

N/A

Christopherdanie S.
Clasificación:

El cliente no dejó un comentario.

SONYA LYNN H.
Clasificación:

El cliente no dejó un comentario.

MARIA ROSETTE C.
Clasificación:

El cliente no dejó un comentario.

CLAUDIA H.
Clasificación:

El cliente no dejó un comentario.

TIMOTHYDARNELL T.
Clasificación:

El cliente no dejó un comentario.

Rafael H.
Clasificación:

They have to make the service of the app faster, it is very tedious, almost an hour filling it and nobody is going to answer me for that lost hour in the place

Paul H. | First Impressions |
Clasificación:

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

ANTHONY LINEIL F.
Clasificación:

Everything went well

JOHN WILLIAM M.
Clasificación:

The customer service is below average. The staff are unfriendly and very slow.

CAROLYN JUANITA S.
Clasificación:

El cliente no dejó un comentario.

ALFREDA N.
Clasificación:

El cliente no dejó un comentario.

Kyleisha P.
Clasificación:

My truck was terrible the suspension was bad my drive was horrible with all my furniture in it bumping and hitting hard that was the only thing I was not happy with a terrible riding truck.

PHILLIP WAYNE M.
Clasificación:

Staff was friendly and helpful

SARAHELIZABETH A.
Clasificación:

El cliente no dejó un comentario.

KEVIN M.
Clasificación:

Nothing!

Williamfranklin B.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Ralphpatrick S.
Clasificación:

Very good experience overall. The UHaul location is very good, I also had multiple contacts with UHaul agents by phone and had excellent experience with all of them as well. Thank you !

REBECCA LOUISE G.
Clasificación:

El cliente no dejó un comentario.

ROMAINE P.
Clasificación:

Stop double charging customers. My credit score will be effected as a result of 2 double charges. Representative indicated it was a system error that happened to multiple people. Does not decrease the impact to the customer

CRISTY LEAH D.
Clasificación:

El cliente no dejó un comentario.

CRAIG STEVEN L.
Clasificación:

It would be great if staff were personable and engaging with customer. Moblie app didn't allow me to upload photos.

NANCY ANNE M.
Clasificación:

Was a bit confused about what the gas level was supposed to be. It was 3/4 when I left. The person told me it was 3/4 however when I returned it with 3/4 was stated it was supposed to be a higher level so I was charged extra for gas.

Morya H.
Clasificación:

Well we lost the truck keys the young lady just said we do normally keep spare keys that's it she didn't try to help me at all so now not only did I have to move out of state I also had to pay $271 to get a key made.

Jaci W.
Clasificación:

This was honestly the best and easiest way to move if you don't have a lot of belongings. UHaul made it easy, staff was friendly, and communicated well. Pick up was easy and I was able to contact my driver directly after setting up my drop off date/time to have my box taken away. Would highly recommend to anyone that doesn't want to spend 12 hours in a truck. Package was due to arrive by Dec. 3rd, but came early and was dropped off Nov. 30th! Box was picked up 630 miles away on Nov. 16th.

PATRINA ANNE A.
Clasificación:

El cliente no dejó un comentario.

THEODOREJOSEPH M.
Clasificación:

The truck steering was awfully seemed like loose tye rods. Went to drive it back to Waterford and getting up to 50 the truck started shaking so bad my husband was afraid something was going to happen and we had a 2 and1/2 hour drive. We didn't want to get stuck on the hwy. We took it too the closest uhaul. Which is houghton lake,And dropped it off we said we would wait for them to check it out and fix it and Sandy said she would take care of it. Mrs Martin and question please call 2483306699

RONALDJOSEPH W. | First Impressions |
Clasificación:

Took care of my rental storage needs promptly. Thank you.

Lynn D.
Clasificación:

El cliente no dejó un comentario.

ANTHONY JOSEPH N.
Clasificación:

I was in and out in less than 10 minutes. When I returned, the inspector greeted me promptly and processed my return in less than 5 minutes

Alexander T.
Clasificación:

Very helpful. All I got was a tow dolly but guy hooked it up for me n helped me figure out my hookups definitely go there for your towing or hauling needs.

Don C. | First Impressions |
Clasificación:

people don't smile anymore.

Ann D.
Clasificación:

Steering was extremely loose. Wipers did not work while driving through a winter storm. I had to return to the dealer to have them open the back door and lock which were frozen. That should have been deiced before I picked it up. When I voiced my concerns the response was OK. That's it OK. THIS TRUCK SHOULD NOT BE ON THE ROAD ESPECIALLY IN A WINTER STORM.

William B.
Clasificación:

Issue with the fact that the previous nick or marks from other uses were marked on vehicle with stickers with an "X" on them. This location says that they don't sticker or Premark past damages and will not use what's there as legit. Weird and scary. Not as convenient as original starting location I selected.

EDWARD SCOTT L.
Clasificación:

Excellent experience. Gentleman who checked me in was awesome. Believe his name was Tremone

Marissa R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Todd C. | Overall Experience |
Clasificación:

The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....

micheal h. | First Impressions |
Clasificación:

Zack was very professional and made everything works smooth

RICHARD B. | Overall Experience |
Clasificación:

Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.

Laura E. | Overall Experience |
Clasificación:

I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, “No we don’t prorate.” That was it. Unfriendly AND unfair.

jess s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Larry E. | Overall Experience |
Clasificación:

We were quite pleased with everything and have recommended it to friends already. Super place to do business with.

Constantin L. | Overall Experience |
Clasificación:

Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin

PATRICIA B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stacy S. | Overall Experience |
Clasificación:

I only wish that the storage area doors weren’t left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.

Amanda T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Denise N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PATRINAANNE A. | First Impressions |
Clasificación:

Very good experience and extremely convenient...i appreciate the help from your staff

Denise N. | First Impressions |
Clasificación:

Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!

Yahela D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jackie m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alan R. | Overall Experience |
Clasificación:

Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.

Melissa M. | Overall Experience |
Clasificación:

I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.

carrie s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DYANA F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Deborah S. | First Impressions |
Clasificación:

A VERY efficient operation and friendly

Edward P. | First Impressions |
Clasificación:

Very clean and well lighten place

Constantin L. | First Impressions |
Clasificación:

I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana

WILLA C. | First Impressions |
Clasificación:

Rep was helpful

Brenda L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gidget C. | Overall Experience |
Clasificación:

My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.

Carl P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Timothy S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DYNETTA L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shamea F. | First Impressions |
Clasificación:

Customer service here was great!

Heather L. | Overall Experience |
Clasificación:

I had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it’s on me. I was there for about a year.

Troy M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gidget C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert B. | First Impressions |
Clasificación:

Great experience 👍

Timothy V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

cristy d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stacy S. | First Impressions |
Clasificación:

I really appreciate UHaul’s convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.

jeanine t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

terri k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Larry E. | First Impressions |
Clasificación:

I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!

ERNEST T. | First Impressions |
Clasificación:

great staff. very helpful

Alecia H. | Overall Experience |
Clasificación:

The staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.

carole S. | First Impressions |
Clasificación:

Service reps were so very helpful! Thank you! Wish I wrote down name!

James P T. | Overall Experience |
Clasificación:

Need more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.

Shirley w. | First Impressions |
Clasificación:

Thanks

Brian T. | First Impressions |
Clasificación:

Very helpful staff.

kathaleen c. | First Impressions |
Clasificación:

No problems, two hard working guys!

GORDON R. | Overall Experience |
Clasificación:

Great people and facility. Thanks!

TIMIKA W. | Overall Experience |
Clasificación:

Thank you

miguel g. | Overall Experience |
Clasificación:

This facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %

LULA S. | Overall Experience |
Clasificación:

I had no problems with anything

JOHN G. | Overall Experience |
Clasificación:

The staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.

Liz D. | Overall Experience |
Clasificación:

None

Patricia J. | First Impressions |
Clasificación:

Quick and friendly service. Explained everything and answered all my questions.

TAMMY M. | Overall Experience |
Clasificación:

The customer service was excellent, and storage facility clean. No compLaints

CHarles S. | Overall Experience |
Clasificación:

The convenient hours and location facilitated a smooth move.

Rosalyn S. | First Impressions |
Clasificación:

Great service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.

john s. | Overall Experience |
Clasificación:

Plz Reduce payment. Access doors were locked. Ttook 1.5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.

Mary D. | Overall Experience |
Clasificación:

After hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling away

BARBARA R. | First Impressions |
Clasificación:

This team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!

MARY L. | First Impressions |
Clasificación:

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

Kathryn M. | First Impressions |
Clasificación:

It was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn’t work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.

Timothy J. | First Impressions |
Clasificación:

Very friendly staff. Explained everything very well. Very clean interior units.

cassandra c. | Overall Experience |
Clasificación:

Took over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.

terry c. | Overall Experience |
Clasificación:

Outstanding group of associates, knowledgeable, helpful, informative.

Tiffany K. | First Impressions |
Clasificación:

I love the security measures and the customer service

ORIN L. | Overall Experience |
Clasificación:

Great

mary f. | First Impressions |
Clasificación:

The staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!

LEA F. | Overall Experience |
Clasificación:

The staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.

Liz D. | First Impressions |
Clasificación:

thank you

Catherine G. | Overall Experience |
Clasificación:

I've rented several trucks from here as well as used the storage facilities. The customer service staff is awesome! Very friendly and helpful! I would (and have) recommended this location.

MARLA K. | First Impressions |
Clasificación:

Nice place. Ann was very helpful .

ROBERT R. | First Impressions |
Clasificación:

Ive used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you again

TIMIKA W. | First Impressions |
Clasificación:

No one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experience

John R. | First Impressions |
Clasificación:

They were very helpful. Thank You

Kathryn Z. | First Impressions |
Clasificación:

zach was efficient, friendly and quick. nice clean facility

TERRY W. | Overall Experience |
Clasificación:

Thank you

Shawna B. | First Impressions |
Clasificación:

Brand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.

Sarah H. | Overall Experience |
Clasificación:

Thanks for taking great care of me!

Ninean T. | Overall Experience |
Clasificación:

I was very satisfied with the overall experience of U haul. I appreciate you guys!

Joseph N. | First Impressions |
Clasificación:

Great staff!

Scott J. | Overall Experience |
Clasificación:

Friendly staff! Very Friendly and great to work with!

Melvin S. | Overall Experience |
Clasificación:

Thank you so much for your service.

CAROL R. | Overall Experience |
Clasificación:

Cal is very friendly, helpful and professional

Richard B. | Overall Experience |
Clasificación:

I rented a truck & moved out of my unit. I sat at the counter 3 separate times & informed 3 diff staff I was moving out. It never got notated in system. I was billed for the next month.

zakaria a. | Overall Experience |
Clasificación:

Friendly and cooperative

MATT C. | Overall Experience |
Clasificación:

Great

Nicholas L. | Reservation |
Clasificación:

Was told about a replacement for my unti because the hinge was in super bad shape. Was told it would be done in minutes but it was hours later.

JEREMY B. | Overall Experience |
Clasificación:

Took over 2 week for you guys to deliver my ubox to my location. Didn't hear anything. Had to call customer service multiple times to figure anything out, and that didn't help to much

Samantha B. | Overall Experience |
Clasificación:

Took four different calls to the store to let them know I moved out and no longer needed my unit. received multiple notices saying I had late charges. every time I called I was on hold forever.

Thomas B. | Overall Experience |
Clasificación:

Everything went great...until it didn't. I tried to cancel my storage unit in store and was told I would receive a receipt by email. I never did, had to call and struggle to close it over the phone

Dalton M. | Overall Experience |
Clasificación:

Facilities could use updates compared to other uhaul facilities. The staff was courteous though always too busy. I had issues with ending my storage reservation despite conversations with 2 employees.

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