Customer Reviews for U-Haul Moving & Storage of Waterford

7,306 comentarios

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW MARK P. 
Clasificación:
5.0

¡Gracias!

Caroline R.  |  First Impressions 
Clasificación:
3.0

Usually pretty good, not this time

THOMAS THEODORE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICIA MARIE D. 
Clasificación:
2.0

Vehicle was near empty of fuel on pickup, no washer fluid, trolley cart we had on reserve was not available and we had no prior warning so we had to buy our own elsewhere to complete the move.

DAVID ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M.  |  Online Move In 
Clasificación:
5.0

Could be open later than 7pm on Saturday

John D. 
Clasificación:
4.0

Wash the vehical

DANA MARK B. 
Clasificación:
3.0

Fix the bathroom. Have numbered spots so you can tell mobile check-ins where to find their vehicle. I am disabled and cannot walk all over the huge parking lot, and the truck i rented was buried amongst others. On the other hand, the heater and brakes were both excellent in the truck I got.

Kyrras C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD ARTHUR W. 
Clasificación:
5.0

Conveniente

Mark R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  First Impressions 
Clasificación:
5.0

It was all very great and easy!

ENILS M. 
Clasificación:
4.0

The interior and exterior of the truck was filthy. I had to personally clean the interior of the truck. I was not happy about it, but I was not going to make the trip in a dirty cab. One would think the interiors of the trucks would be spotless given the state of Covid, etc…. Not sure why the customer has to clean the vehicle when we paid to rent it. I did not have time to request the truck be cleaned by U Haul, since it would have delayed my move.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO CARLO N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE LESLIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Abdullah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL ANN E. 
Clasificación:
5.0

Employee Bonnie at the UHaul and Storage Waterford MI location was absolutely 💯

JEANETTE H.  |  Overall Experience 
Clasificación:
4.0

The truck was very clean. I also noticed new tires, yet alot of vibration on passenger side of vehicle.

TRACY ANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY JAMES V. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRITTNEY DENISE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER H. 
Clasificación:
3.0

Intigrate a option to show temporary licence endorsement if picture license is resently past date. I renew online and picture license showed expired. Had to call was on phone 45 mins to resolve. Never emailed my promised receipt to me. Drivers door seal was nonexistent had 6 inches of snow on driver seat.

Wayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKIE FRED J. 
Clasificación:
4.0

Facility was clean and team was helpful and courteous. The trailer I picked up was filled with snow. I had to take it to a car wash and spray it out. They also had to check if the trailer I reserved was available.

DEREK JOHN L. 
Clasificación:
2.0

Again, the employees were lackluster, unhelpful, and it did not seem like they gave any thought to the customer.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toney W. 
Clasificación:
5.0

This location is great. No issues. Very nice and helpful.

KAREN MARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

J EUSTACE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giles D. 
Clasificación:
4.0

Quick and easy

Ken M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN ANDREW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY RUTH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYLORD ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

winona b.  |  Overall Experience 
Clasificación:
4.0

It was difficult to engage the latch on the trailer...at least more difficult than prior trailers I have rente3d from Uhaul/

WILLIAM GERARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN ALLAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LAWRENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN R. 
Clasificación:
5.0

The convenience, price and service were excellent. Our items were safe and secure in a clean, well controlled environment.

CARRIE K.  |  Overall Experience 
Clasificación:
1.0

Very poor customer service!

CODREL EMIL S. 
Clasificación:
5.0

Don't change anything, it was a great experience

JUDITH LYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
4.0

Other than the customer service lady kept walking away while we were trying to do business that was unsatisfying

Stacey F.  |  First Impressions 
Clasificación:
5.0

Outside return area was a little messy

NANCY LEE W. 
Clasificación:
5.0

Great management

DENISE ROCHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKIE FRED J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTNEY MONIQUE U. 
Clasificación:
5.0

The staff was extremely courteous and friendly. Jose was wonderful to work with and I would definitely recommend this UHAUL facility to others.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES BARRY M. 
Clasificación:
5.0

Seamless

John C. 
Clasificación:
5.0

Nothing. Outstanding service. James was very helpful and courteous.

MARK RANDALL H. 
Clasificación:
5.0

Nothing. It was an excellent experience overall.

Ravikiran A. 
Clasificación:
3.0

I forgot my personal car keys in the vehicle and when i call back qnd ask the me to check they insist they clean the vehicle and nothing found in the truck same thing when i went to the office but when i check the truck i found my keys in the same place it told them to check ....bad Maintenance and bad management.

AMMAR HASHIM HAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL TOMAS O. 
Clasificación:
5.0

QUICK AND EFFICIENT. ANN WAS VERY FRIENDLY AND READY.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW PATRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES GEORGE D. 
Clasificación:
5.0

Simple, quick and easy!

Brian D. 
Clasificación:
3.0

More costumer service rep, very long wait to get a truck

Luis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM BELA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA H. 
Clasificación:
5.0

The staff was great.

Rita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
4.0

Fine experience, guy driving uhaul trucks to the front for customers beeped his horn multiple times at my wife who had just dropped me off. Which is kinda rude but whatever. Fine anyways, and quick process.

Kendall H. 
Clasificación:
3.0

The only thing I have a complaint about is when I drove my hour commute to this location in order to retrieve items only to find an extra lock had been placed on my unit. My unit was paid up to date, as it always was, so this confused me. I asked multiple employees and no one had a clue why it was there and told me to come back tomorrow. I made another hour long commute and again no answers but this time they had the spare key to the mystery key and told me it was in the managers office whom did not even attempt to reach out. My time, gas and energy was wasted because someone slapped a random lock on my unit without my knowledge or consent. Staff was not helpful with this situation at all

lyric j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH ABIGAIL-MA S. 
Clasificación:
5.0

Customer service was great. Very friendly. I'd use you guys again.

RYAN ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vartan V. 
Clasificación:
5.0

Hands down this location was the best. Everyone was friendly and super helpful during my extremely stressful moving situation. Will definitely goto this location for my next move!

STACY ELAINE M. 
Clasificación:
5.0

I was asked how I preferred to be contacted (text, email, or phone). I picked text and thought the system worked well fo receiving messages from U-Haul. However, I didn't receive any paperwork at drop off and assumed I would get it in a text message. Nothing came and I called about my receipt. The employee at the pick up location didn't mention they would need an email address to provide a receipt when I turned in the truck though.

MEREDITHANN N. 
Clasificación:
5.0

Nada

SHEILA MARIE K. 
Clasificación:
1.0

U should not have to pay if u don't have anything in unit

LEE F.  |  Overall Experience 
Clasificación:
3.0

Love the new automated system. However, it fails when you schedule for 1st thing in the morning and a truck is not assigned because all of the trucks were turned in overnight and have not been checked-in. It seems that some employees should start before opening to ensure that overnight returns are processed before opening.

PETER WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JAMES B.  |  First Impressions 
Clasificación:
4.0

Everyone was friendly and professional. Only things that may be improved is giving customer a warning that they will get a text about the truck before taking it about the shape the truck is in. Did not know until I had already driven the truck a bit. Not sure how important that is.

PHILLIP COURTNEY R. 
Clasificación:
4.0

Just need more help like every other business But the gentleman that took care of me was very nice and kind

NANCY DOROTHY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW RYAN P. 
Clasificación:
4.0

Need more help, particularly at peak times.

THOMAS DALE P. 
Clasificación:
5.0

Fix the radio.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Although the service agent made it right for us, the exterior of the cargo van was a muddy mess. He took the time to clean up the inside cab so it was presentable. They were professional, had the vehicle i needed. I will use them again!

Tracy H. 
Clasificación:
5.0

everythsmooth, easy. good jobing was

NICHOLAS Z. 
Clasificación:
4.0

I was supposed to pick up a car trailer here. Went 45 minutes out of my way only to have them tell me they didn't have one. Absolutely unacceptable. The reservation system is a total joke. Will never use uhaul again

ERIK THOMAS M. 
Clasificación:
3.0

Couldn't find the key drop off! It was a 63 minute wait to speak to someone, it was a tiny sticker one north side of building! But easy drop off!

DUSTIN LEE S. 
Clasificación:
5.0

The truck could use a vacuum but it wasn't bad. Pick up and drop off was super fast and easy

STEPHANIE BROOKE G. 
Clasificación:
5.0

Very friendly and helpful.

Mary B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
1.0

You charged me$ 27 for gas. I drove the car for 13 miles and I got charged consuming 6 gallons. Is this the was allow your vehicle run??? I told your office the tank is not full. What a shame. This is the meaning of reall rubbery. U have the credit card info and you charge it whatever you can. What the hell is that.

HOSSEIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY LYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY LOUISE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN GERARD H. 
Clasificación:
5.0

Nice representative

GERALD JOHN G. 
Clasificación:
1.0

the appliance hauler strap did not work and the tires were too small. We had to actually go a buy one so I could move the refrigerator. Then the guy at the drop off location said was not going to charge me but he still charged me. Never again

PEGGY C. 
Clasificación:
4.0

Took lot of time to get the installation done . Service started 2hrs + after the appointment

Ibrahim V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN AINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Darienne N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

susan t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Guadalupe O.  |  Overall Experience 
Clasificación:
5.0

Clean secure and safe

harmony b.  |  Overall Experience 
Clasificación:
3.0

Constant calling asking if I'm still using it was annoying. I paid for if. If I'm not, its still mine. Don't call. Should be 24 hour access. Then raising rates?? Just because rich people want to use it. Im paying half now

GEOFFREY ALLEN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly c.  |  First Impressions 
Clasificación:
5.0

Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.

Marianne B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  Online Move In 
Clasificación:
5.0

The two men did a great job! Would highly recommend them again. Gracias

Aaron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada D.  |  Online Move In 
Clasificación:
4.0

Convenient location

joanne k.  |  First Impressions 
Clasificación:
5.0

Zack was extremely helpful So is the rest Of the staff

ANDREW PAUL J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler L.  |  First Impressions 
Clasificación:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn't happy with me because I apparently wasn't using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn't going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn't trying to be helpful he was upset I didn't use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it's so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Clasificación:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shailesh J.  |  Online Move In 
Clasificación:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Khari F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elana o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL EDWARD M.  |  First Impressions 
Clasificación:
3.0

The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It's a small store and people were just standing everywhere. It just doesn't seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.

Jennifer J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

amy b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristin F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H.  |  First Impressions 
Clasificación:
4.0

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie Y.  |  Online Move In 
Clasificación:
4.0

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  First Impressions 
Clasificación:
5.0

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON H.  |  First Impressions 
Clasificación:
5.0

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  First Impressions 
Clasificación:
4.0

Took care of my rental storage needs promptly. Gracias.

RONALDJOSEPH W.  |  First Impressions 
Clasificación:
5.0

Zack was very professional and made everything works smooth

micheal h.  |  First Impressions 
Clasificación:
5.0

Rep was helpful

WILLA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl P.  |  First Impressions 
Clasificación:
5.0

great staff. very helpful

ERNEST T.  |  First Impressions 
Clasificación:
5.0

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  First Impressions 
Clasificación:
5.0

Nice place. Ann was very helpful .

MARLA K.  |  First Impressions 
Clasificación:
5.0

They were very helpful. Thank You

John R.  |  First Impressions 
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