Customer Reviews for U-Haul Moving & Storage of Waterfalls

4967 comentarios

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Alex was very helpful through this process

Derek H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney F. 
Clasificación:
5.0

Speed up the process

David D. 
Clasificación:
5.0

Your rental hold on bank accounts doesn't make sense after they've already paid in full. Your mobile pickup is garbage as well. The people were nice.

Colin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin J. 
Clasificación:
1.0

Would not help us with discounting the trailer then refused to get a manager and got right down rude the outside help got rude with her and told her to wait her turn when she was backing it up to try to get out the personal that works there need to clean house or givethem time off

Vickie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

Ease of use, clean, staff was very helpful, quick rental and return

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colton W. 
Clasificación:
1.0

Picked up the truck with 36 miles left til empty. Returned truck with more than what was picked up. Got charged a fee for it! This is bologna!

Becky K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

It was a little congested and confusing when I drove in, but someone came out pretty quickly to help

MATT S. 
Clasificación:
4.0

The personnel were very busy. It took longer to check in than what I had expected.

RICHARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

Nothing.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
3.0

Please don't give us a truck that is difficult to start because it has battery problems. Fix it.

Lisa M. 
Clasificación:
4.0

Easy turn in.

Vernon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
3.0

My reservation was changed because the person who had my van the day prior did not return it on time. I understand that this was not the store's fault, but there was no notification prior to my trying to do my pickup, and it meant a lengthy delay to the start of my move. Disappointing.

Julia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Skyler G. 
Clasificación:
5.0

only issue was the storage system for uhaul was done and the workers couldnt find a way to help us, the manager at the location got us what we needed after the uhaul was due back and waived everything since it was uhauls system errors that delayed us

Derek P. 
Clasificación:
5.0

The store was vey busy, but the service was excellent and very quick in the processing of all the people there

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

I had an issue and they dealt with it with great customer service and understanding.

Alecia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  First Impressions 
Clasificación:
3.0

Too many people all crowding around the area for trucks and drop offs. I wasn't upset with any of the workers, they huddled as best they could with so many unruly customers. Just wish some people were a bit smarter when entering the establishment.

Micha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

Customer service was great and knowledgeof the equipment was super. He didn't waste time...didn't over chit-chat, aware of the plug in that needed set up and got right to it.

Tamera M. 
Clasificación:
5.0

Super friendly

KRISTIN R. 
Clasificación:
1.0

Truck was dirty and when I returned to get my deposit they mailed a check to wrong address called and text manager he never responded poor customer service

Jeremy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek D. 
Clasificación:
5.0

Devin was fantastic. He was very professional and helpful.

Heidi P. 
Clasificación:
5.0

The young man that checked me in and unhooked me was great!

trent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
4.0

no body anwsers the phone.said to get on computer.how do you get on a computer while driving down the road with no signal. i waited 45 min.for someone to anwser the phone. bad review on that

Beverly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

I was a walk-in and I was out the door with the trailer in less than 15 minutes. Thank you team

Trent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
2.0

This was not our initial location, but had planned to stop at Shell rock's Uhaul, only to pull up and find out that they are by appointment only (the website did not reflect this). We called and left a message but eventually had to move on. At Waterloo, the employees working were very kind and helpful, but the location was very understaffed. 2 of 3 attempted calls were 10-15 minute holds and one eventually connected to corporate, which was not helpful for our situation, as we were sent out without a pin in the ramp of the dolly. Due to this we were forced to pull over on a dangerously busy highway and try to rig the ramp in order to limp back. Initially we were told that they could not help in the situation, but this was eventually resolved and we got back on the road. The site was also experienceing technical problems, and checking out was very lengthy, even though the bulk was done over the phone prior. This was a simple rental that ended up being a pain and very time consuming.

Catherine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
4.0

I had someone assisting me in the move that was driving the rented trailer. I really needed the receipt in the name that paid for the rental, not the driver., this is for expense reimbursement purposes. After much time, they concluded that they could not do this, which may be a problem.

Thomas K. 
Clasificación:
4.0

Need an explanation of a $92 charge to my card

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Have used before and should be a model for Uhaul sites.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda O. 
Clasificación:
5.0

Were happy with rental

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ross T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Great staff and great service. Thank you!

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MERRILL-LEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mya U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

Professional help and service, speedy service, Thank you

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

The U-Haul I rented was a piece of junk the airbags had in previous diploid my friend almost fell out of the door while driving down the road 55 miles an hour because the door had been wrecked previously could not believe they rented this U-Haul to me

ROBBIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shresea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DUSTIN H. 
Clasificación:
5.0

Very helpful customer service people. The equipment cargo van wear clean & well maintained. Great job!

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Makiesha J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie K. 
Clasificación:
5.0

Have sumone at the drop site when I have to return it n it shouldn't cost that much to go 3 hrs away

Dave T. 
Clasificación:
2.0

It you screwed up and rented the 15 ft out from under me that I had reserved for weeks and offer me a 20 ft truck for the same priceDont try to screw the customer on the tail end

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kim M. 
Clasificación:
4.0

Don't have the truck blocked in when contactless pickup was chosen.

Nickolas H. 
Clasificación:
5.0

All the guys that I dealt with were very knowledgeable and very helpful in figuring out my needs. Will definitely use uhaul again.

Lori M. 
Clasificación:
2.0

Not much parking space at this location. Had to park a ways away and walk. Just needs more room.

Craig W. 
Clasificación:
5.0

Easy check in. Very friendly.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie T. 
Clasificación:
5.0

Not sure how advertised price of $14.97 turned into $51.00. Seems like a bait and switch.

Georgia V. 
Clasificación:
1.0

We returned the rental on time on Sunday March 14th when it was due. The lot was very busy. We waited quite a while. Finally, an attendant instructed us to pull the rental trailer around back (if I felt comfortable backing), which I did. After we unhooked the trailer, and blocked the wheels, the young attendant told us "we were all good to go". Unless we wanted a receipt. As I already had the receipt from point of origin (Fargo), I did not request an additional receipt (nor did I want to wait in line any longer). Apparently we were not "all good to go." On Tuesday March 16, I received an additional invoice and charge on my credit card for two additional days rental plus insurance. Apparently no one at the return location ever checked it in Sunday. When I called the office to dispute it, they wanted me to come in to that office. Ridiculous, I was already back in Fargo ND Sunday night March 14th!!! Please kindly refund the extra amount. Thanks for your attention. Regards, Curt mobile: 214-608-4558 Why didn't anyone call my mobile or e-mail when they regarded past-due, instead of just charging penalties on my credit card?? Side note: The trailer was pretty dirty when we picked it up in Fargo, (as road conditions were winter weather), however, we returned it in as-good or better clean as when we picked it up.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Decarlos D. 
Clasificación:
5.0

Very Pleasant experience the help was outstanding (hard to find these days) will be back again

Jeffrey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIJAH-JAKOB F. 
Clasificación:
5.0

Everything works just fine thank you guys

Binton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

Staff was very helpful, thorough, and friendly. Easy process.

Liz B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Overall Experience 
Clasificación:
5.0

Personnel is very friendly and helpful

Krystal E.  |  Overall Experience 
Clasificación:
5.0

They were all AWESOME !!

Rose S.  |  Overall Experience 
Clasificación:
5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Overall Experience 
Clasificación:
5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  First Impressions 
Clasificación:
5.0

I was very impressed

Kristine G.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Clasificación:
5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Overall Experience 
Clasificación:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Propano

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