Customer Reviews for U-Haul Moving & Storage of Waterfalls

6,247 reviews

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sarah Gress 
Rating:
3.0

Customer did not leave a comment.

Noreen Thoms 
Rating:
3.0

Customer did not leave a comment.

Noreen Thoms 
Rating:
5.0

Customer did not leave a comment.

Wayne Hendrickson 
Rating:
5.0

Customer did not leave a comment.

Jim Schneider 
Rating:
5.0

Customer did not leave a comment.

becky newman 
Rating:
5.0

Great experience.

Jamie Cutler 
Rating:
1.0

Customer did not leave a comment.

Tremaya Gary 
Rating:
1.0

We reserved a van earlier in the week for pick up first thing Saturday morning. We got there and they claimed they didn’t have a van because they lost the keys. We got a truck that was not ready to go and was covered in snow and ice. The truck cost us far more due to the added cost of gas over what the van would have used. When we tried to talk with the employee about our experience he could not have been more disinterested. When we suggested they should have let us know they didn’t have the vehicle we reserved, he blamed it on the “traffic department.” We’ve rented several UHaul vehicles over the last several years and this was by far the worst and costliest experience, all around.

Dan Gutknecht 
Rating:
5.0

Customer did not leave a comment.

Shari Wright 
Rating:
4.0

Customer did not leave a comment.

Tania Currington 
Rating:
5.0

Customer did not leave a comment.

Douglas Kruger 
Rating:
4.0

Customer did not leave a comment.

Nolan Meggers 
Rating:
5.0

Customer did not leave a comment.

Erik Mondt 
Rating:
5.0

GREAT CUSTOMER SERVICE

ketan patel 
Rating:
5.0

Customer did not leave a comment.

Aaron Timmerman 
Rating:
5.0

The reservation online, check in, and return were all a seamless transaction that went incredibly smoothly. Staff was courteous and helpful and I anticipate using services again

Danny Lewis 
Rating:
5.0

Customer did not leave a comment.

Amos Kraus 
Rating:
5.0

Super easy to reserve, everything went fast and smooth at pick up and then delivery was again super easy. Will for sure use again.

Mike Shanteau 
Rating:
5.0

The staff was knowledgeable and helpful, the equipment was clean and well maintained. This was a 5 star experience. My personal preference would be to rent the vehicle with a full tank of fuel and return it with a full tank of fuel. Not a big deal at all. Thank you, John C. Burg

John C. BURG 
Rating:
5.0

I recently had an excellent experience at the U-Haul center in Waterloo, Iowa, and I couldn't be more pleased. From the moment I arrived, the staff was incredibly efficient and friendly. They checked us in swiftly and had us on our way in a matter of minutes, which was incredibly convenient. One thing that truly impressed me was the extensive selection of rental equipment available at this location. Whether you need a moving truck, trailer, or any other type of equipment, this place has it all. It made the process of renting exactly what we needed so easy and hassle-free. Overall, I highly recommend the U-Haul center in Waterloo, Iowa, for anyone in need of rental equipment or moving services. The exceptional service and quick check-in process truly made our experience seamless and stress-free. I'll definitely be returning here for any future rental needs.

Mark Easter 
Rating:
5.0

Customer did not leave a comment.

Scot Deering 
Rating:
5.0

Customer did not leave a comment.

Ken Yeonans 
Rating:
5.0

Great and fast service when we dropped our UHaul off.

Jodi Peterson 
Rating:
3.0

Customer did not leave a comment.

Joshua agnew 
Rating:
3.0

Just make sure truck is cleaned.

Austen Gray 
Rating:
4.0

Customer did not leave a comment.

Vanessa Epps 
Rating:
5.0

Things were fine

James Abernathey 
Rating:
4.0

Customer did not leave a comment.

Michael Gray 
Rating:
5.0

Customer did not leave a comment.

tammi Campbell 
Rating:
3.0

Customer did not leave a comment.

RON KEMP 
Rating:
5.0

Customer did not leave a comment.

Gary Van Wert 
Rating:
5.0

Customer did not leave a comment.

Raymond Henaughan 
Rating:
5.0

Customer did not leave a comment.

Mark Ridenhower 
Rating:
5.0

Customer did not leave a comment.

Rodney Drenkow 
Rating:
5.0

Quick and easy drop off and friendly staff.

Shanna Diamond 
Rating:
5.0

Customer did not leave a comment.

Brayan Lara 
Rating:
1.0

The customer service was good. The guy at the desk was very friendly. But I requested what i needed for my cross country move 2 weeks in advance, and the day before I was set to move, they called that they didn't have the right size that I needed and I would have to drive over an hour to get the size i requested. I took a larger size because I had to move that specific day. Then I got there and they had no moving dollies available which was also made aware 2 weeks prior. It was really frustrating in an already very stressful situation.

Ashley Stice 
Rating:
5.0

Very friendly and helpful.

Dale Bjorklund 
Rating:
5.0

They were very professional and i would recommend them to anyone who is moving just a little bit of stuff

danita talley-mills 
Rating:
5.0

Yes the truck was clean but as far as well maintained the engine light was on sound like wheel bearings or transmission issues and had a real vibration to it

TODD HENRY 
Rating:
3.0

Improvements would include: Having the tank closer to 1/2 full than 1/4 full. Was nervous about that and how far I had to go. Had to go get the truck, I remember a time they would go get it for you and drive it around front. The return line blocks the customer parking lot - only 1 way out of that parking lot Pluses - the workers were nice and understanding. They were easy going and explained things well.

Margret Pircer 
Rating:
1.0

I would rate it not so go someone hack in to my account

Jacari Penbleton 
Rating:
5.0

You guys are doing great job thank you for your help

Moses Sang 
Rating:
5.0

Very knowledgeable and courteous people.

matt gallmeyer 
Rating:
5.0

It was and always has been a good experience staff were very helpful

Rick Miller 
Rating:
5.0

Customer did not leave a comment.

Kevin Robb 
Rating:
5.0

Customer did not leave a comment.

SteveHeather Carfrae 
Rating:
5.0

Customer did not leave a comment.

Holly Westendorf 
Rating:
5.0

Customer did not leave a comment.

Patricia Payne 
Rating:
5.0

Awesome Rental. Great Customer Service!

TONYA OWENS 
Rating:
5.0

Everyone and everything here is always top notch.

Alex Miller 
Rating:
5.0

Customer did not leave a comment.

Kelsey Bakken 
Rating:
5.0

Customer did not leave a comment.

Holly Harward 
Rating:
5.0

Process went smoothly, staff was courteous and helpful

Adam Kester 
Rating:
4.0

No problems dropping off other than it was extremely busy at the time I dropped the trailer off. The staff were all working diligently to assist clients in a timely. manner. Once it was my turn, the process was easy and they were friendly and helpful.

Michael Dunlop 
Rating:
5.0

Customer did not leave a comment.

Bruce Toenjes 
Rating:
5.0

Customer did not leave a comment.

TODD HENRY 
Rating:
4.0

Customer did not leave a comment.

Michael Sharp 
Rating:
5.0

I've used this location a number of times over the years - Always happy with the experience.

Mike Mccrary 
Rating:
5.0

Everything went very well, Prices were reasonable. Will recommend

Dan West 
Rating:
5.0

Keep up the good work.

ketan patel 
Rating:
4.0

Customer did not leave a comment.

Thadeus Talaska 
Rating:
5.0

Customer did not leave a comment.

Alexander Martinez  |  Online Move In 
Rating:
5.0

The dudes at Uhaul are always easy to work with. I have no complaints about them.

Jesse Meyer 
Rating:
5.0

Customer did not leave a comment.

Dave Bronner 
Rating:
5.0

Customer did not leave a comment.

jokebed castellanos 
Rating:
3.0

Employees seemed like they didn’t want to be there. Location had a dingy, outdated feel.

Elizabeth Bair 
Rating:
4.0

Customer did not leave a comment.

Brian Ernsting 
Rating:
5.0

It was a great experience.

michael mairder 
Rating:
5.0

Pick up was easy and quick. Staff was very helpful.

Sherry Johnson 
Rating:
5.0

Customer did not leave a comment.

Mary McDade 
Rating:
5.0

Jessica was wonderful beyond compare

Alvin Aragon 
Rating:
1.0

Not to charge the customer $7,000. Because the vehicle was stolen before the uhaul personal could put it in the system.

damond denney 
Rating:
5.0

Customer did not leave a comment.

scott raley 
Rating:
4.0

Customer did not leave a comment.

Larry Terry 
Rating:
3.0

Customer did not leave a comment.

Cindy Shaffer 
Rating:
5.0

Customer did not leave a comment.

James Jurgenson 
Rating:
4.0

Customer did not leave a comment.

Barbra Hildebrand 
Rating:
5.0

Customer did not leave a comment.

Steven McBride 
Rating:
5.0

Guys we’re professional and polite

Jesse Werner 
Rating:
3.0

Trailer I rented had no license tag. Delayed my schedule fir pickup and loading to get on the road.

ANTHONY DEBONIS 
Rating:
5.0

When I got to the drop off location after close, the app wasn’t sending me the verification code (never did get one) and I left a note on the door explaining the situation. The employees must have seen this note and were compassionate and understanding. I have used this location in the past and will continue to do so with all my moving and storage needs! Thank you!

Dryden Brooks 
Rating:
1.0

🖕🏾

Taurean Jenkins 
Rating:
5.0

Menards sucks

Andrew Miller 
Rating:
5.0

Customer did not leave a comment.

Steve Maricle 
Rating:
5.0

The service was fast and friendly and the van worked perfectly.

Chris Beckman 
Rating:
5.0

Customer did not leave a comment.

Robert Treloar 
Rating:
4.0

Everyone was professional, helpful and kind. Very good experience. Thank you

katherine Perea 
Rating:
5.0

Customer did not leave a comment.

Daniel Knoup 
Rating:
4.0

Customer did not leave a comment.

Quentin Johnson 
Rating:
5.0

Nothing, It was very great service!

David Rabe 
Rating:
1.0

Made a reservation 2 weeks before date of needed trailer. When arriving at my reserved 9:30 am Time was told the equipment would not be returned until 10:45 so needed to come back. I asked about the 3 other trailers in the yard. Was told that those were only for same location drop off as pickup. Asked why could not take one and then put the one that was being returned in that spot. Advised had to wait until 10:45. Returned at 10:45. Trailer was ready to be picked up and we had to move other trailers to get to that one. It was there the whole time.

Scott Wirtz 
Rating:
5.0

Customer did not leave a comment.

Dennis Wilson 
Rating:
5.0

Gal that helped us was super nice and helpful!!

Jason Reising 
Rating:
5.0

I wasn't happy when I found out I needed to drive further to get and return a truck. I originally wanted it in shellrock ia then they informed me that I had to go to waterloo ia. Extra miles extra expense. I picked up the truck with an 1/8th of a tank and returned with an 1/8th of a tank. I should not be charged to put more in than I used. Also on my receipt I do not see a Veterans discount. Thanks! Eugene Corwin

Eugene Corwin 
Rating:
4.0

Customer did not leave a comment.

John Parsons 
Rating:
5.0

Customer did not leave a comment.

Thurston Lamberson 
Rating:
1.0

Fuck uhaul

Patrick Bangs 
Rating:
5.0

We're glad that you're open early. You need to staff your shop with more people.

Michael Walter 
Rating:
5.0

We had sparks flying from the chains attached to the trailer so bad that a semi truck behind us kept flashing their lights behind us so we pulled over and the chains were dragging so bad one of them broke. I had taken out the trailer insurance so it was all good for me. Just needed the chains and the electric connection wrapped better and tighter away from dragging.

Georgia Vajpeyi 
Rating:
5.0

Their staff was very helpful. The storage is very clean. This is the second time I have used this facility for short time storage. I would recommend this facility to anyone needing extra storage space.

Connie Teff  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stavros Badzik-palmer  |  Overall Experience 
Rating:
1.0

I had many paintings I stored in my unit and had placed them up of the floor in the space at the farthest end from the door. When I went to get my belongings I could only get the door partially open due to some damage to the door since i had put my belongings in. When i got close to the end I started noticing some boxes were wet and moldy. The water was coming in from the farthest point and had gotten all my paintings wet and ruined. I was asked if I had bought the insurance which I thought was more for theft. I'm out several thousand dollars because of what I feel is something that should have been caught before I rented the unit. Will not suggest uhaul to anyone.

David Cole  |  Overall Experience 
Rating:
5.0

Very nice experience

dwight reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nina crawford  |  Overall Experience 
Rating:
2.0

I don't appreciate getting a storage space NOT big enough for all my things and I got a 15 inch truck! And because I was not given a big enough storage it took me a long time to figure out what I could get in there and how to put it in there! Because I'm moving out of town I have to get rid of a lot of stuff...I have nowhere to put the rest 😢 I've never had this problem before with this company until now.

Nefteri Gordon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ciera gunderson  |  Overall Experience 
Rating:
5.0

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Glenda Harriman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiras Young  |  First Impressions 
Rating:
5.0

The service was great all my needs were met all out great location never a dull moment and they have humor .

Gracia Stafford  |  Overall Experience 
Rating:
5.0

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Anita Speller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roger Wisecup  |  Overall Experience 
Rating:
5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia Stafford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Rigdon  |  Overall Experience 
Rating:
4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Rigdon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Cook  |  Overall Experience 
Rating:
5.0

Personnel is very friendly and helpful

Krystal Easton  |  Overall Experience 
Rating:
5.0

They were all AWESOME !!

Rose Slater  |  Overall Experience 
Rating:
5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo Novinger  |  Overall Experience 
Rating:
5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci Hahn  |  First Impressions 
Rating:
5.0

I was very impressed

Kristine Grummitt  |  Overall Experience 
Rating:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg frye  |  First Impressions 
Rating:
5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn Rumph  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas Bronson  |  Overall Experience 
Rating:
3.0

Friendly was helped right away

Dan Barber  |  First Impressions 
No reviews have been submitted for this location.

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