U-Haul Moving & Storage of Waterfalls

4836 comentarios

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(319) 232-3654

3633 University Ave
Waterloo, IA 50701

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

No complaints :)) Staff was prompt and friendly. Glad I used online reservations, it made checkout and drop off a breeze.

Mckenzie B. 
Clasificación:
3.0

Really unhappy with the service . We used the smart phone check-in. when we picked up the unit it did not have a full tank of gas. When we brought the unit back the attendant said I need to fill the tank up with gas. I told him it wasn't full in the first place, he said that's not his problem and if they fill it up at uhaul it will cost alot more then if I take it to a service station. So we only put 60 miles on the truck and it took 20 gallons of gas. What a rip off.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas D. 
Clasificación:
5.0

Brandon was very helpful and made sure everything was connected correctly and swept the snow from previous storm out of the trailer. Thank you Brandon.

Hubert V. 
Clasificación:
5.0

The staff was very helpful. I did have the hitch installed 2 months ago by this location, but the brake lights did not work. They are looking at it today to correct the problem. Other than that, it was a very good experience. The guy the checked me out in the morning tried to fix the problem with the brakes, and when I returned in the evening, the guy that helped me checked the eclectic on 2 other trailers. The trailer was clean when I picked it up.

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
4.0

Easy to find. The workers were friendly and helpful.

Carmen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
5.0

Nothing I was very satisfied.

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amira E. 
Clasificación:
4.0

Great service!

Barry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

marty F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

Staff were professional and friendly. Checkout and check-in was easy.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dionna W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontreal P. 
Clasificación:
5.0

Very helpful and courteous staff. He did a very nice job getting me going and checking me back in. Thanks.

Jack M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Great Service

David C. 
Clasificación:
5.0

The guys was so friendly and helpful

Jimmetrious C. 
Clasificación:
5.0

Everything was handled efficiently. Great service!

Connie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuanyi Y. 
Clasificación:
2.0

We had to drive 30 miles extra to pick up our Uhaul, which is fine. The employee at the facility said that they would add those miles to our overall coverage, however, when we arrived to drop off the Uhaul they said that they could not add those miles to our total. We ended up going 20 miles over and getting billed extra. Very disappointed.

Dylan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

The guys were really attentive and made sure I had everything I needed. Also personable. I would recommend that location to everyone

Christie S. 
Clasificación:
5.0

Excellent customer service!! Extremely happy with my experience with this location.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri H. 
Clasificación:
4.0

We rented a car hauler Friday night at 4:00 pm and we were to return it the next day. When the employee hooked it up to our truck he had us turn on all the lights to check them. He said all the lights worked fine. We were to leave for Missouri to pick up a car at 4 am. Around 7pm I thought I would go out and check the lights to make sure they were working. I had running lights but no brake lights or turn signals. I don't know what happened but we could not drive all the way to Missouri without all the lights working. We ended up leaving the trailer at home and just driving the car back to Iowa. When we got home we dropped the trailer off at UHAUL and paid the $69 rental fee even though we never used the trailer. We don't know what happened to the lights. They just stopped working.

Brian S. 
Clasificación:
5.0

At pick up, the trailer door was jammed in the open position and I had to call roadside assistance to get it closed after the trailer was loaded

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

Amazing...🌅

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

This location always has quality equipment and a staff that is helpful and focused on making sure equipment is safe, roadworthy and meeting your rental needs

Eric J. 
Clasificación:
4.0

Both people I worked with were very cordial and easy to work with. I have worked with some in the past at that very location that were not service oriented so this was a great change. And they were very busy when I returned the pickup in the afternoon.

Donald B. 
Clasificación:
5.0

They quickly and efficiently processed the truck return. It was much appreciated after a long day.

diana H. 
Clasificación:
5.0

Devin was very professional and polite, I was impressed!

Darrel D. 
Clasificación:
5.0

Nothing, from the beginning (reservations) to returning of the rental (examining the truck), I had received exceptional service.

Charlene F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY P. 
Clasificación:
4.0

Maybe more help in the office?

Thomas I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Employees were very polite and knowledgeable of equipment.

todd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

The young man that helped me did a great job explaining everything, A real asset to your company.

Danny G. 
Clasificación:
5.0

Better sealing around the doors in the cab, road noise was VERY LOUD. Also, a radio would be nice

Ryan N. 
Clasificación:
4.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Nothing it was great service

Austin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradford S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Drew S. 
Clasificación:
4.0

The store was clean and organized. The staff was friendly and helpful. I did notice when they were helping me there were 2 other employees working on something together but neither 1 stopped to help another customer that entered the store. I believe the gentleman just left after waiting several minutes without being acknowledged

Ryan F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
3.0

The location of the store was where i needed it to be. My issue with this rental was the way the online order was managed. NOT WELL! If you are going to have an online system, then it should work all the way through. Reserving was fine, online checkin was completed but when it came to this working for pickup, the system was not accesible AGAIN and we had to start completely over. We were not able to use any of the online information. The staff would not even allow us to use my credit card over the phone. Don't get me started about the return drop off online either. You need more technology support if you are going to run online. This is not the only store i have dealt with regarding this issue!

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Applice T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammi E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

david H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte M. 
Clasificación:
3.0

When I made my reservation online, I specifically did not add insurance coverage. When I picked up the vehicle, the employee at the register said nothing about an added insurance charge -- I never agreed to the charge. When I went to return the vehicle, a $10 insurance charge was added to my total. I was told it can't be removed since the rental is already completed.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla R. 
Clasificación:
4.0

There is a sense of disorganization surrounding the entire location. I believe part of it can be attributed to the road construction. I realize that there has been a massive amount of change made over the years and belief part of the sense of inefficiency is caused by having to put all of the additional "stuff" in a location that is limited in both size and access.

James R. 
Clasificación:
3.0

The facility is not well organized inside for customer service. The guys were great!

Cathy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rae V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY H. 
Clasificación:
4.0

Very helpful at the return location. We were able to coordinate our storage units and leave the truck at a convenient location.

Jamine M. 
Clasificación:
5.0

The truck's transmission seemed off. The help both yesterday and today were very nice and helpful. I don't like all thé online stuff. And it is ambiguous to define what you say dings are on the truck. You had an x on things that I didn't expect so it was hard to do a walk around looking for things to report before I got in to the truck. I prefer having it more spelled out.

Jaine B. 
Clasificación:
2.0

The agents need to be more friendly and polite. UHaul is gaining my service and money. Instead they just treat their customers like crap. Waited on the phone for about 25 min couldn't even understand the associate. If I was running a company like UHaul I would definitely look into the employees that work there. Unprofessional, rude and I don't give a F*** attitude. That's how a lot of customers feel like. Will definitely not go back , there is other Moving companies out there.

Dzemal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
1.0

Make sure u inform ur customers to take pictures of the equipment n gas n mileage before they leave n after they return the uhaul n also clearly state that when you return it after hours to make sure they check it in otherwise they will get charged if you guys have to do it the next day as well as to inform ppl about the green tabs on the equipment n let them know even if they don't use it n there kids play with the equipment with out there knowledge YOU STILL GET FREAKING CHARGED FOR THAT TO

Murphy S. 
Clasificación:
1.0

Charged me three times what it should have been. Now I have to contact someone work with the bank just to get my money back.

Rebecca Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDSEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
1.0

I paid once or the credit card but that was the end of the bill and when I got there I paid more money and when I brought the truck back I bought paid more money yet it's ridiculous

craig H. 
Clasificación:
5.0

Nice clean location. Customer service was friendly. This is the second time I have been here. Both times were positive experiences. Jeremy

Jeremy S. 
Clasificación:
5.0

Don't remember the guys name but he was super friendly and very kind!

Savannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Overall Experience 
Clasificación:
5.0

Personnel is very friendly and helpful

Krystal E.  |  Overall Experience 
Clasificación:
5.0

They were all AWESOME !!

Rose S.  |  Overall Experience 
Clasificación:
5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Overall Experience 
Clasificación:
5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  First Impressions 
Clasificación:
5.0

I was very impressed

Kristine G.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Clasificación:
5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Overall Experience 
Clasificación:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba