Very nice employee and was always checking in during my installation.
Janet A.Customer Reviews for U-Haul Moving & Storage of Washington PA
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
There was quite a line to return so we used the app. Very efficient
Renee U.Need additional staffing to help speed up the process.
Greg C.Moving is a stressful situation. I had movers call and cancel on me, so me and my family ended up moving ourselves. My sons are 10,12,& 14 . I got the truck for 24 hrs. I called and let them know the situation. Customer service rep was short with me in the beginning but in the end they did show some grace. I paid the extra fees, overall the job got done and I am happy with Uhaul's equipment.
gary P.Very professional
joseph B.Everyone was friendly and efficient from pick up to drop off.
Clyde A.Overall was a good experience to store items for 2 +/- years. A bit expensive but very easy to get in and out.
Dennis W. | Overall ExperienceThe Employees need to have knowledge of the rules or guideline that u have in place as for adding things after a transaction is made to an rental ! And be courteous to customers not rude like the assistant manager. He just sits there saying he can fix th problem and five thwbmanages card he has yet to call nor email And it's been 4 days. Never again
paul M.The equipment was great, the one employee working did his best to keep up with the line. Another employee was asleep in the breakroom for the entire 1 hour and 15 minutes that I waited in line to return a trailer. This was on 6/5 beginning around 1:15.
Charles A.The reservation and pick up process was Excellent-5 Star Rating ! The Drop Off and check out experience was unfortunately long, and time consuming. (Check our process or lack of staff??) Thank You!
Mary B.Employee service was fantastic! Will definitely be back.
JAMESON M.Uneventful process from beginning to end. Was greeted immediately and process went very quickly.
Thomas N.Charged me $30 for gas to go exactly 30 miles , marked the gas mileage wrong.
Joel S.Not having my truck, giving me a van to move a complete move in 4 hrs.. Charging me 158.00 over fee. The guy at the counter gave me van that was just returned and empty on gas. He never checked it over and never gave me time to do so, he told me to get it out of the, now! That being said, I will never, ever rent from U-Haul again!!
Malisa I.We asked for an auto transport trailer but was told the 6x12 utility trailer was what we needed so that's what we picked up and it wouldn't work so we had to drive all the way back to the uhaul center to trade it back in for the auto transport we originally asked for. We were reimbursed the fees for the first trailer but we spent $40 in fuel having to make 2 trips to get the trailer we originally asked for the first time. I believe we should be reimbursed for at least half of our fuel cost for the extra trip we had to make to pick up the trailer we originally asked for.
James G.The customer service was sub par. There was an error in my order and the service representative was very condescending.
Deborah H.I told the person behind the counter that the air conditioning didn't work in the truck. It was a 93 degree day. The comment made was that the trucks tend to do that on the really hot days and they have to get them in for service. No apology for the inconvenience. No offer to discount the rental or anything like that. I've rented from Uhaul multiple times at multiple locations and this experience was not up to par with the others in the past. Disappointed.
Derek C.At the time of pick-up, and return as well, the facility seemed understaffed. It would be great if there was some sitting area while waiting your turn at the desk. I am disabled, and standing 20 plus minutes in line was brutal.
Donald B.I stood in line for one hour Friday afternoon to pick up a trailer. Only one guy working who was trying, but made a line of customers wait while he installed a hitch & lights to a truck to haul a trailer. Ridiculous! Then the trailer had oil all over the floor! Need for much improvement!
Beth S.Always above expectations. Check-in flawless. Overall experience perfect. I will rent a trailer again as needed with confidence.
RONALD Y.1. There is no option to Cancel a reservation w/o speaking to someone, unless you have a user id/account. I don't rent often to warrant a Uhaul ID/PW and if I can make a reservation as a guest, I should be able to Cancel as a Guest. 2. The wait times on the 800 number are terrible when seeking to speak to a Customer Service Rep. 3, Its very difficult to get a hold of someone at the actual location where I rented from.
Conrad R.Not specific to either facility but this is the only chance I get to tell you how frustrating my past three visits have been. The app does not permit me to complete a transaction. I did everything I needed to do to avoid an in person experience but each time, I find myself standing in line for a lengthy process. The very process you all lead me to believe is virtual, is not. And, I was told by the employee in Washington that he was aware there were some issues with the app. Specifically, at drop-off yesterday, I went through all the motions but the spp would not permit me to take a picture to confirm mileage. Seems silly to bitch about but, after a long drive, all I want is to be done and gone but the app, once again, prevented that from being the case. If you care to have further conversation about this issue, please feel free to call me. I'd be glad to help however I can to prevent future negative occurrences. Michael Daniels - 724-884-5960. Gracias.
Michael D.Have rented here several times. Always very helpful. A great U Haul location.
LAWRENCE Y.I had to explain everything to the person, he was going to charge me for fuel, I received the vehicle with 3/8 of a tank and left it with 3/4 of a tank, it was like I was bothering the person, to do their job, total nonsense, should be polite, respectful and helpful. Made me feel pretty bad, not respectful at all, never look at me when talking, I was so disappointed in the service. I had never had this happen to me before. Uhaul has always been good to me, but now I am extremely disappointed overall
David S.none
Michael Y.Rented a 26' box truck. Did have a shimmey in it and battery seemed weak when starting but overall served our purposes well.
Joe S.All good just as it is
John R.Location is understaffed. Waiting time is too long. People overworked.
Barry P.Original reservation site changed reservation to new location. Once at the location found to be closed. Then had to go 30miles to get equipment. Final location was fine just out of our way
Jim H.Clean friendly efficient. Good value
Jeffrey J.All good!!
Matthew Y.The woman that checked me in was so great I wish I could remember her name. She was very friendly and spoke to you like a customer. She made experience easy
Joseph W.Drop off was so simple and easy. Highly Recommended!
SAM P.The staff was helpful. He explained everything to me and answered my questions.
Deborah B. | First ImpressionsThe facility is clean and easy to use. Big units could benefit by having garage doors and not 4x8 plywood doors. That can be a tight fit. Compared to other facilities in the area this place is the best. Compared with other facilities I have used in Detroit area this would not be my 1st choice.
Marc S. | First ImpressionsBrayden is awesome! He deserves a raise AND lunch/dinner! Brayden definitely is truly an asset to your company and goes beyond the call of the job. He was so patient and kind, and even stayed later to make sure I had what I needed- which I am so grateful for because I did end up needing a bigger unit. HE is the reason for the excellent rating from me! He is awesome! Treat him right!! Please compensate him for the time he stayed over to help me. He'd already clocked out when he saw I needed help, but STILL helped me. Such a gem!
Billie H. | First ImpressionsRented a 1st floor unit, and a 2nd floor unit that we emptied out a year+ ago, and both were clean, dry and heated. 1st floor more convenient to get items into and out of, but 2nd floor access was steps only. I thought the prices were high, and I'm pretty sure they went up during our 2 yr rental. No issues with move out. Very easy.
Robert J. | Overall ExperienceI had reserved a storage unit and when I arrived. They didnt even have that size at this location. What shouldve been 115 a month turned into 180 a month. Because we had to take what was available. The woman working did give us a lock for free but my husband wasnt happy at all.
Sunny B. | First Impressionsmight look a little more cheerful if floor were painted white, and hole in wall repaired... other tenants with whom i spoke were more than satisfied....
martha b. | First ImpressionsVery helpful staff
Norton G. | Overall ExperienceI rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.
Stephenie R. | First ImpressionsThe staff are not the issue. They are friendly and helpful but this location is short staffed for the volume of business. I came here with a UBox. The day I received an email that it had arrived, I drove down to the location. The staff informed me that generally I should make arrangements a day in advance to access my belongings since they have to move the UBoxrs with a forklift. While not ideal, I took some things and returned home. I then tried calling multiple times the next day to arrange for access for the remainder of the items. The phones at this location seem to be on permanent call forwarding to the call center. Once that happens, you might as well cancel all plans for the day as they never pick up. I then called traffic who said they would send an email to have them call me. I received no call. If the staff doesn't have time to answer a phone, they probably don't have time to read email. I can't make arrangements a day in advance if I can't speak to someone. I called corporate, they said they apologize but they are open until 8:00pm if I want to drive down to see if they could help. In order to have reasonable access to my belongings, I ended up driving down in the evening and renting a space on the 2nd floor and unloading my UBox into it at a higher cost. Bad form U-Haul Management, bad form.
Charles H. | First ImpressionsI reserved a storage unit. When I arrived I was told it was unavailable. So they sold me another one that was more expensive. I was clear in telling them several times it was for a riding lawn mower. He said it was ok. I picked up the mower an 2 hours away and brought it to the storage unit only to find it wouldn't fit through the door. So I told the clerk and he said there is nothing he could do.
JONATHON R. | First ImpressionsThe experience would of been top notch if the storage rooms had lights
Joseph S. | Overall ExperienceLady who dealt with was great and very competent.
Mark F. | First ImpressionsSecond floor and no elevator.......
Michelle M. | Online Move InI'm storing my daughter's belongings in between her semesters at school. I wasn't allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!
Anthony R. | First ImpressionsVery convenient and easy access.
kim m. | Overall ExperienceFRIENDLY STAFF
Dennis M. | Overall ExperienceI would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.
Mary L. | Overall ExperiencePrice for a 8×9×7 was a little much for 165.00 a month
Heather D. | Overall ExperienceSo far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.
Dennis W. | First ImpressionsThe only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.
JAMIE M. | Overall ExperienceGood job people!!! Be proud!!
Joseph B. | Overall ExperienceWhen I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.
chistina m. | First ImpressionsCons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.
Elizabeth M. | Overall ExperienceVery nice storage facility. Could use some lighting inside units but not a must.
dennis w. | Overall ExperienceKeep up the good work! Customer service will get you far!!!!
Joseph B. | First ImpressionsFirst of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.
Dawn D. | First ImpressionsVery nice and efficient staff
Julie T. | First ImpressionsThis facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.
angela s. | Overall ExperienceCrystal was a BIG help! So was Caleb - thanks so much!
Marcella B. | First ImpressionsThe storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.
Patricia S. | Overall ExperienceIt was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.
angela s. | First ImpressionsI will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I
richard f. | Overall ExperienceA very good experience, simply can do storage ourselves now with racks in the garage.
Cindy H. | Overall ExperienceSmooth and Efficient.
jeremy t. | First ImpressionsVery helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.
Connie Q. | First ImpressionsI cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again
Teresa s. | Overall ExperienceI recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.
Debby M. | Overall ExperienceGreat staff and secure facility.
kim m. | First ImpressionsThese guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.
RICHARD S. | First ImpressionsManagement and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.
Bart P. | Overall ExperienceThe GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!
Rhamir T. | Overall ExperienceAwesome
BRYNA W. | Overall ExperienceThere are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.
John N. | Overall ExperienceVery helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility
THOMAS Z. | Reservaciónthe staff are rude and rarely know the answer to any questions asked
Jennifer D. | Overall ExperienceIt would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight
Sonia B. | Overall ExperienceEvery one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said "thank you for your business sir I appreciate it".
Ty L. | ReservaciónFriendly Staff, trucks were clean.
Cynthia C. | ReservaciónGreat service
Brian B. | Overall ExperienceUsed truck rentals and storage at this location. Staff was friendly and helpful. Facility is clean and well maintained.
Nancy M. | Overall Experience