Customer Reviews for U-Haul Moving & Storage of Washington PA

5,938 reviews

960 Washington Rd   Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

(724) 228-5620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(724) 228-5620

960 Washington Rd
Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

On Thursday Dec 2nd at 8:15 am I waited for 10 minutes before an employee finally came to wait on me. When she did she reeked of marijuana. I explained to her that I will be returning the truck Friday evening I them received a call Friday morning asking why I did not bring the truck back yet. I figured next time I will rent for enterprise

CARL F. 
Rating:
5.0

Excellent customer service. Friendly employees.

Richard H. 
Rating:
5.0

Keep up the great work

Kerry E. 
Rating:
5.0

Customer did not leave a comment.

Terence B. 
Rating:
5.0

Excellent people

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE K. 
Rating:
5.0

Customer did not leave a comment.

jon G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Dianna S.  |  Overall Experience 
Rating:
5.0

Team was exceptionally helpful to make sure power connection was compatible with trailer hookup

ROBERT B. 
Rating:
5.0

Fair price, easy check in and check out

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

DeNelle H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

All good from start to finish!!

MATTHEW Y. 
Rating:
1.0

Had booked a truck and when I went to pick it up it was already given to someone else.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Nothing. The customer service was very good. The gentleman was very personable and kind. In today's world of automation it was refreshing to feel with a very professional person.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Put tires on with tread. Truck spun on blacktop like I was on glass.

JERALD A. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Great customer service. Friendly and helpful staff. Keep doing what you are doing.

robyn W. 
Rating:
5.0

My only suggestion would be to have the vehicle started and the Ice clear led from the windows. It took my wife and me 10 minutes to do so. There was no scraper in the van. Other than that an excellence experience.

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Pulled into the drop off line and there were like 5 vehicles in front of me. Thing to myself that this will take forever. However, after 3-4 minutes, a gentleman tapped on my window and 5 minutes later I was cleared to go. VERY happy with this experience.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Tera C. 
Rating:
5.0

We were doing a cross-country move and they didn't have any vehicles in for that type of move. They got on the phone with their national support while on the phone with me and made arrangements. We were able to have a cross-country truck and car dolly available on the day we needed it!

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
4.0

Gregory Leeb was very friendly and helpful. I went in when it was a bit busy, but he was very efficient, friendly and helpful with getting me on the road as quickly as possible.

Chelsea B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
5.0

Customer did not leave a comment.

FAITH B. 
Rating:
1.0

Customer did not leave a comment.

Nolan M. 
Rating:
3.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Valerie G. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

I added a dolly it wasn't there. The process to pick up after hours was a pain took us 45 mins.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Told salesman about the roof leaking, everything inside was soaked when I opened the door. Was not pulled in the rain sat overnight in the rain. I believe there should be a partial refund due me.

James G. 
Rating:
5.0

The locations I picked up and dropped off were excellent and I'm pretty certain that Washington Pa location gets top of the line accolades from customers.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

DELBERT A. 
Rating:
5.0

Agent was very prompt and courteous during our vehicle pickup at the facility

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
1.0

Manager very inconsiderate and did not take the time to look at the situation or issue I was calling about. Pull the recording please and listen! 10/23 at 8:11 am eastern

Franklin P. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE B.  |  Overall Experience 
Rating:
5.0

All good with rental although check-in took over an hour. Guy working there was doing the best he could and great at multi-tasking - just not enough help!!

LAWRENCE D. 
Rating:
5.0

I have rented from this location every weekend for last month. Staff is quick and attentive. Vehicles are always ready and waiting. Great facility

Michael D. 
Rating:
5.0

Customer did not leave a comment.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Nothing, was fast and easy

Perry W. 
Rating:
5.0

Christina was very helpful when I had a problem.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

Michon S. 
Rating:
4.0

Customer did not leave a comment.

KRISTIE W. 
Rating:
4.0

Their was an engine light on when I picked up and the left turn signal didn't work. They were aware of the engine light upon pick up and told me not to worry about it because it was a sensor. I forgot to tell them when I drop the truck off about the left turn signal, so I tried to call them but all I got was the answering service and not the store. I dialed the local number for the store I don't know why it doesn't connect you to the actual place. This shouldn't happen that way

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

I had reserved a storage unit and when I arrived. They didnt even have that size at this location. What shouldve been 115 a month turned into 180 a month. Because we had to take what was available. The woman working did give us a lock for free but my husband wasnt happy at all.

Sunny B.  |  First Impressions 
Rating:
5.0

Everything about my experience was perfect!

BARBARA C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

THERESA H. 
Rating:
4.0

Fast and friendly

ANDREW H. 
Rating:
5.0

One of the best locations U-Haul has, Washington PA is the best.

Jan L. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Customer did not leave a comment.

DESTANIE G. 
Rating:
5.0

Sometimes it difficult to talk to a representative ..can be on hold for extended periods of time

David B. 
Rating:
5.0

Very professional and friendly service Excellent selection of supplies

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Other than the truck smelling like cigarette smoke, which was nasty, everything was perfect.

HAROLD G. 
Rating:
5.0

This location is my first choice Uhaul. Always hassle free.

Bryan B. 
Rating:
5.0

might look a little more cheerful if floor were painted white, and hole in wall repaired... other tenants with whom i spoke were more than satisfied....

martha b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando A. 
Rating:
5.0

Your employees went above and beyond to make the rental process and return as seamless and pleasant as possible!

ALAN G. 
Rating:
5.0

They were fast and efficient. 🙂

Karen H. 
Rating:
5.0

Customer did not leave a comment.

LYDIA T. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Staff was excellent at pick up and drop off. Always get fantastic service at this location.

TODD K. 
Rating:
5.0

I spontaneously decided to pick up a large item from Home Depot today, so I stopped by this location to see if they could help me. Sure enough I was shown their available trailers, they hooked me up, and mission accomplished within a couple hours! When I returned the trailer, there was a very nice man quickly available to remove the trailer from my hitch and I was headed home! Great people, clean facility, and excellent service!

RITA G. 
Rating:
5.0

They were awesome

RANDY Y. 
Rating:
5.0

The pickup smelled like stale cigarettes but that's what you get when you rent a truck in a city like Washington.

HAROLD G. 
Rating:
3.0

Associate did not secure car correctly for transport. Was given a trailer with bald tires.

Nicole C. 
Rating:
4.0

App would not let me upload pictures when returning vehicle

Matthew L. 
Rating:
5.0

staff is always very friendly, great service

JASON S. 
Rating:
5.0

Everyone was super helpful at the counter.

Christina S. 
Rating:
5.0

Very fast and efficient

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR K. 
Rating:
5.0

returning tomorrow.

BARNABAS C. 
Rating:
5.0

Customer did not leave a comment.

Randal V. 
Rating:
5.0

The process to reserve, pickup and return the vehicle was so easy. The staff members were very professional and very helpful. Thank you Barb Cyprowski

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Complete the work in time. Set up appt a month ago and had to wait 4 hours to have work completed. Lady in office was not friendly or helpful.

Richard C. 
Rating:
5.0

Great service and vehicle

RAY W. 
Rating:
5.0

Customer did not leave a comment.

STEPHENIE R. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Customer did not leave a comment.

RYAN N. 
Rating:
4.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

I rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.

Stephenie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  First Impressions 
Rating:
5.0

So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Dennis W.  |  First Impressions 
Rating:
5.0

These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

RICHARD S.  |  First Impressions 
No reviews have been submitted for this location.

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