Customer Reviews for U-Haul Moving & Storage of Warwick
Warwick, RI 02889
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Philip S.
Tom and Rich were very helpful to me patience with me being blind.Gina S. | First Impressions
Call your customer when u say a rep is gonna get in touch and not wait til they show up at location they selected to pick up and tell them they gotta dive 40 extra miles to get what they rented he'll of a way for you to get extra mileage/money check my mileage switchChad R.
El cliente no dejó un comentario.DEBRA C.
Staff was super friendly and helpful. Easy pickup and return.tai B.
Your younger staff is rude and obnoxious. Very cocky when answering questions. I own 3 businesses and I would not have anyone in my office that acted or commented the way they do. Spent a lot of money in your facility. Service was horribleSHAWN K. | Overall Experience
Staff was not friendly and not around upon arrival. Had to knock where the employees only sign was after saying hello several times. Staff was great at drop offAdrina R.
U-haul's push for customers to use the mobile app is annoying. I tried using it and the first time it said GPS indicated I was in the wrong place even though I was in the U-haul lot. Then I went in and the gentleman helped me and explained I would get a link to verify mileage and fuel level. The mileage was understated by 1800 miles. When I tried to update it per the link, I quickly got a vague error message saying it couldn't. So I went back in the 2nd time and the gentleman said even THEY could not update mileage so they gave me another truck. If they didn't have another truck to give me, it could very well have been a big problem.David A.
everyone I encountered was helpful and caring. they made moving a breeze, I have also rented a storage unit and they were consistently professional- the manager is exceptional! it is a daunting experience as a single woman to move at times, they were respectful and didnt mind extra questions.Joan M.
The staff at this location are great, always very helpful. My issue continues to be checking equipment in after I return it, your automated system has never worked for me and generally requires me to either go back to the location the following morning to ensure it's checked in or stay on the phone for 20+ minutes to wait for a customer service agent to verify it's all set. This is why we got a corporate account to make things smoother but so far, it's been far from smooth.Katherine B.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Ivan R.
Improve the truck share 24/7 customer support help - waited 2 hours on the phone because I couldn't receive my truck after hoursYASMIN G.
El cliente no dejó un comentario.Frederick H.
El cliente no dejó un comentario.WILLIAM M.
mark an area where U-Haul would like the equipment to be dropped when doing so after hours.paul G.
El cliente no dejó un comentario.Lori I. | Overall Experience
Yes the equipment was clean, but it was also 11 feet shorter than I needed. At least I had to sit in stopped traffic and blow through half my allowed milage picking up a trailer that someone used to haul greased pigs in. Wtf uhaul. I can't believe I had to pay for this statewide circle jerk of equipment.William F.
El cliente no dejó un comentario.Joseph M.
My first time using storage at this facility. The young gentleman at the counter walked me through all of the electronics-key in and out cards etc and walked out when I was having trouble getting access my first night He stayed to help instead of going home on time. He was excellent as were other staff members earlier in the day.Joan M. | First Impressions
El cliente no dejó un comentario.Michael C.
I was very disappointed in the fact I couldn't pick it up at the original location that I booked, other then that it was fine.Joseph V.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Martha P. | First Impressions
El cliente no dejó un comentario.GARY S.
El cliente no dejó un comentario.Donald L.
I can't imagine how they could have been anymore helpful or made it any easier. ¡Gracias!Jeffrey E.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.JASON I.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Janis I. | Overall Experience
Tyler did an outstanding job on my hitch installation. Very goo quality workmanshipDonna-Marie F.
El cliente no dejó un comentario.Laura R.
Better signage as to where the entrance is. Difficult to tell from the road.ELIAS A.
El cliente no dejó un comentario.Stephen A.
El cliente no dejó un comentario.Roberto A.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Edilyn B.
Everything went very smoothly. The gentlemen that I spoke with were very nice and customer service oriented.Linda G.
Great customer service. Informative. quick installationMike M.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.RICHARD R.
El cliente no dejó un comentario.Sergey M.
There was a pair of men's underwear and socks in the driver's side, kind of concerning given the plague.Gianna P.
El cliente no dejó un comentario.Susan L.
Card key box for after hours was most of the time off when I went. Staff was inattentive and not helpful when I told them what was wrong.Brianna M. | Overall Experience
Very professional and polite. Thank you Larry!Randall E.
El cliente no dejó un comentario.WILLIAM M.
Customer service was not greatlCHRISHONDRA S.
Overall, this was a good rental experience. This is my 3rd time renting U-haul cargo vans and the experience is always good. The Rhode Island District Manager was so very nice in accommodating this rental for me. And, the local staff were extremely patient and kind. I would definitely recommend this location. Good Job gentlemen! Thank you.Alfreda S.
El cliente no dejó un comentario.vivian A.
Rental person was helpful and friendlyRodeshia S.
El cliente no dejó un comentario.Steven A.
El cliente no dejó un comentario.Rodney N.
El cliente no dejó un comentario.Jeffrey N.
El cliente no dejó un comentario.Wendy C.
El cliente no dejó un comentario.Kevin B.
Kyle who took care my rental was fabulous. Quick efficient and friendly. More people should be like him. Trailer I rented was exactly what I needed. I was going to go smaller but Kyle recommended going next size up and he was rightSteven J.
El cliente no dejó un comentario.Robert M.
Assisting staff member was great! Only issue is that the trucks mileage way off. It was off by 24000+ and the staff couldn't figure out how to get it changed.Nicholas B.
El cliente no dejó un comentario.Rob T.
The only employee at this location that I dealt with or observed in the 3+ hours and two visits I made to get this hitch installed who is worth the money you pay them is the actual mechanic who did the installation. The rest of them, starting with Adam who seemed to be in charge were the personification of extremely poor customer service and brand representation. If your training program includes lessons on how to be rude to customers, as unfriendly and unhelpful as possible, not to smile or look customers in the eye snd be completely oblivious to the duration of their visit, then they are doing a great job. If not, this location will be delivering a horrible customer experience to everyone who walks through the door.Timothy E.
El cliente no dejó un comentario.Lynne L.
Great experience using U-Haul and great staff! ¡Gracias!Bethany C.
El cliente no dejó un comentario.Michael M.
I highly recommend U-Haul for service and storage units.Mary N. | Overall Experience
El cliente no dejó un comentario.Peter C.
All goodSteven M.
El cliente no dejó un comentario.Jane M.
My wife and I had to wait for the job to get done as this was our only car. It would be nice if there was a waiting room.Kenneth H.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.MARY N.
El cliente no dejó un comentario.kelly A.
This was a very easy and efficient process. I had to change my moving day the last minute and the people I worked with were accommodating and I was able to get my truck on time and move what I had to. It was a great experience.Michael C.
The only problem is when you call no one from the Warwick store picks up the phone. Called 3 times put on hold for a long time.Philip C. | Overall Experience
El cliente no dejó un comentario.Eugene J. | Overall Experience
We understand the shortage of trucks, but allow us to drop off at a more convenient location.Francis L.
I arrived on time it rent the truck, and with two people in front of me, I waited 25 minutes to get my truck. Upon returning the truck, the bill which that morning was estimated at $89, had turned into $170. The computer system had overcharged me $70. After much discussion with the clerk we came to a reasonable compromise, but needless to say I will not be renting from Uhaul again.Amanda C.
I wasn't sure what type gas to put in as the van I rented sounded like a diesel. I called them to ask so I didn't do it incorrectly. Maybe the equipment should have it indicated some where. I looked all over but no place did it say. They were quick to reply. It was still a very positive experience. Gracias.Priscilla R.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.James L. | Overall Experience
El cliente no dejó un comentario.Peter F.
El cliente no dejó un comentario.David H.
We got down graded size of the truck we originally reserved and had to go to two different locations day of pick up. The reservation system at Uhaul is terrible and caused many complications the day of moving.Christopher M.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Gerald B.
El cliente no dejó un comentario.Laurie M.
El cliente no dejó un comentario.kayla S.
After arriving in Rhode Island I realized I didn't reserve a big enough storage unit. When I mentioned this to the gentleman that was assisting me, he not only did what he could to get me a bigger unit, he also informed me that because I relocated to another state I also got the first month free for my storage unit. That was a nice surprise! The facility is exceptionally clean and well maintained. Overall, I am very happy with my experience so far.Melissa S. | First Impressions
El cliente no dejó un comentario.Karen H.
I returned the truck 5 minutes before closing time and the employee there was graceful and handled it with a smile.Joel N.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.RICHARD M.
Pleasant experience overall.Thomas W. | First Impressions
El cliente no dejó un comentario.KEITHA C.
Good experience overall.Thomas W.
The bed was a little dirty (needed to be swept), but was okay.Richard H.
They got us out fast which was very very appreciated.VERONICA G.
El cliente no dejó un comentario.KENNETH M. | Overall Experience
El cliente no dejó un comentario.Ronald C.
Quick & convenientâ€¦ everything went smoothlyJamie R.
El cliente no dejó un comentario.GREGORY R.
I was charge twice for the service and only got refund half of the over charge price. The manager is rude and may need a public relations course to represent the company.Waldyn S.
El cliente no dejó un comentario.ROY R.
El cliente no dejó un comentario.Kathleen B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Debbie P. | First Impressions
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Michele B.
Nothing they were superb.Rick L.
El cliente no dejó un comentario.Steven B.
The staff and location are great! Vehicle I rented this time around was the worst that I have rented in years from U-Haul.Christopher L.
The only reason why i didnt give it a 5 was the fact that you dont prorate i cleared my unit out on the 4th of june after paying on the first and could not get the difference so i kept the unit until july firstWilliam B. | Overall Experience
El cliente no dejó un comentario.Valerie t. | Overall Experience
The staff at this U-Haul were rude will never tell anyone to use this U-HaulPaulette B. | Overall Experience
El cliente no dejó un comentario.Johnnie W. | Overall Experience
I only had one problem i paid my full month on june 4th and moved out on june 5th and did not get any of money back...i think that is very unfair..Diane F. | Overall Experience
If I was in a position to improve anything at U Haul it would be the wait time at your call center. I realize there are many customers all attempting too speak with a representative and some if not most could easily access your on line service. But in my situation I wasn't able to get access to make a reservation for my storage. I am not sure if I had spoke with a representative on the phone my issue would have been resolved? Because I hung up several times from frustration of listening to your recorded messages prompting me to use the online service that I could not. The longest wait time was almost a half n hour . My solution was to drive directly to the location . I was pleased with your Staff and the associate who help me reserve my storage unit as well as the simplicity returning your truck the next day .Phyllis G. | First Impressions
When we emptied the storage bin, I went into the office to close out the paper work I asked if we would get money back since we were closing out a couple of days early would get a refund. The person closing the account said, no we don't prorate the larger units. We closed a smaller unit earlier in the money and we got money back, what is the difference?Bonnie M. | Overall Experience
El cliente no dejó un comentario.Jennifer K. | Overall Experience
El cliente no dejó un comentario.Leona B. | Overall Experience
El cliente no dejó un comentario.Kevin M. | First Impressions
Everyone was friendly and helpful. It gets stressful while moving, especially when you need to store everything. They rolled with changes in closing datesz movers backing out and about a hundred other things. They were real helpful.GREGORY D. | Overall Experience
El cliente no dejó un comentario.Chung Hsuan H. | First Impressions
El cliente no dejó un comentario.Vincent M. | Overall Experience
The day that I started moving some of my things in. I asked an individual if he was an employee of the facility, and his reply was " no I just wear this brown shirt cause I like it". The reply bothered me so much that I'm looking for a new storage facility.Anita S. | First Impressions
El cliente no dejó un comentario.Patrick F. | Online Move In
Person at the desk was extremely patient and helpful. Facility was clean and elevator worked well. Great improvement over the Pawtucket one.JUDY H. | First Impressions
El cliente no dejó un comentario.Nancy W. | First Impressions
I tried to cancel my reservation the same day it was made. An hour later. No one answered the phone. It took 2 days to get custody service online and I charged a full months rent without even moving in.Allice G. | Online Move In
My one complaint is that even though I had made a reservation and given my credit card, the unit I had reserved was given to someone else. End result: I was stuck with a unit that is NOT directly accessible from the outside, which inconvenienced me and caused me to pay more for my movers (to pay for the "extra steps"). I also had to spend $30 more PER MONTH for my unit.Ron N. | First Impressions
El cliente no dejó un comentario.Paulette B. | Overall Experience
El cliente no dejó un comentario.mark p. | First Impressions
They were so kind to me and very helpful...aI highly recommend this facility....Thank You Diane FariaDiane F. | First Impressions
Only issue was with the security access card.Marianne B. | First Impressions
El cliente no dejó un comentario.Robin L. | Online Move In
Easy access, friendly staff, clean, they had what we needed. Storage area very clean well maintained, have flat cart to use, secure Highly recommended.Frank B. | First Impressions
El cliente no dejó un comentario.Jose J. | First Impressions
Service was excellent!! Storage unit clean.. very happy!!Mary N. | First Impressions
Everything met our needs so far :DJanis I. | First Impressions
Very helpful staff.Kip P. | First Impressions
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