Comentarios de los clientes para U-Haul Moving & Storage of Warren

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Warren

Clasificación general:

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Theresa M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

JANET K. | Overall Experience |
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Had this unit for at least 4 years and not one problem, Very nice

Shelley W.
Clasificación:

El cliente no dejó un comentario.

MARY THERESE P.
Clasificación:

El cliente no dejó un comentario.

Tinisha M.
Clasificación:

I was 20min late due to an accident (I was stuck in traffic) and they doubled their fees as if I was renting the truck for another six hours. ‘If late, additional fee may be added' (according to the contract, but to not say we're charging you as if you doubled your time... that's not in good character. But business is business, right?

Ian B.
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El cliente no dejó un comentario.

Ron M.
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El cliente no dejó un comentario.

Holly W.
Clasificación:

El cliente no dejó un comentario.

Jeffery M.
Clasificación:

Let them know about the hidden 20.00 drop off fee that I was charged without my knowledge. Was not told if I drop off after hours, which they knew I was doing, that I had to go on an app and check out. Had NO knowledge of this.

Holly W.
Clasificación:

Staff was very professional

Randy W.
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El cliente no dejó un comentario.

Douglas H.
Clasificación:

El cliente no dejó un comentario.

Brian B.
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El cliente no dejó un comentario.

Donald A.
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El cliente no dejó un comentario.

Catinamarie B.
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El cliente no dejó un comentario.

Devon M.
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El cliente no dejó un comentario.

Stanley B.
Clasificación:

El cliente no dejó un comentario.

Dalanea N.
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El cliente no dejó un comentario.

Andre M.
Clasificación:

Pricey on the miles compared to enterprise

Keith U.
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El cliente no dejó un comentario.

JEFFREY O.
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El cliente no dejó un comentario.

DARRYL L.
Clasificación:

One of the employees had shortness of breath and was coughing everywhere and he was the one supplying equipment to everyone with no mask on and none of the other employees had on masks this place needs to be shut down

Sheryl P.
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El cliente no dejó un comentario.

STACIE JEAN L.
Clasificación:

El cliente no dejó un comentario.

Theresamills M.
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El cliente no dejó un comentario.

Dennis O.
Clasificación:

Everything and everyone did well.....i will be back.....

Kara N.
Clasificación:

I had to pay extra because my truck i reserved was not available at the location i requested. So the trip cost me double what it should have & not a single person at U-Haul seemed to think that was an issue. It made my move extremely frustrating & take longer than it needed to.

Porsha J.
Clasificación:

I was over charged for my trip I only went 34 miles but was charged for 134. Will not recommend to anyone, will be disputing charge. Sales person stated I would receive a call back no one called me. Young lady acted as if she didn't care about my issue. Will be going to store to talk to management.

Roman T.
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Thanks again! I always helped promptly and courteously!

Chantelle J. | Overall Experience |
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El cliente no dejó un comentario.

Robert J.
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El cliente no dejó un comentario.

Andre M.
Clasificación:

El cliente no dejó un comentario.

AMBER DIANE D.
Clasificación:

El cliente no dejó un comentario.

Jeffery S.
Clasificación:

El cliente no dejó un comentario.

Thomaswilliam A.
Clasificación:

El cliente no dejó un comentario.

James Y.
Clasificación:

Very pleased with this experience....I rented a ramp trailer for 2 days...My reservation was for Saturday morning the 17th of this month at 9am....got there promptly at 9am, at 9:15, I was hooked up and on the road....Returned the trailer the following afternoon, I backed the trailer in, went inside and informed the attendant I was returning the rental. I was back on the road in 5 minutes....Outstanding service...will definitely use this location again Jim

jalisa p. | First Impressions |
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The team was very helpful with everything

Teresa H.
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El cliente no dejó un comentario.

Jerome T.
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El cliente no dejó un comentario.

Ericajunice M.
Clasificación:

El cliente no dejó un comentario.

Keith M.
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Nothing. The lady that helped me was excellent.

David C.
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The driver side mirror was a bit loose and would shift while we were going down the road.

david D.
Clasificación:

Have workers that know what they are doing I mean who wears sunglasses inside while talking to Customers Your workers do! My truck wasn't even full when I got it very bad experience

Christianpaul F.
Clasificación:

I had reservations for a 20 foot truck at seven Mile and Van Dyke. When I got there at my schedule time I was told they had no trucks available. She then looked in the computer and scheduled me for a 17 foot truck at the nine Mile and Groesbeck location. When I got to nine Mile and Groesbeck I was told that the lady that scheduled me for the 17 footer had actually canceled somebody else's order and put me in their place so the nine in Groesbeck location had to switch me to a 15 footer which is all they had left available.

GERARD PETER O.
Clasificación:

El cliente no dejó un comentario.

WESAM SALAH-AHME A.
Clasificación:

Major Issues with billing/receipts. otherwise no other problem.

randy p. | First Impressions |
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I do not have the woman's name that helped me unfortunately, but she was great and answered all my questions thuroughly.

Krista N.
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El cliente no dejó un comentario.

Vincent S.
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First thing is that they should never change my credit card from one document to an other without my permission and signature!!! This happened a few weeks ago. My past experience with the trailer I was very worried about the tires.

Christine W.
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El cliente no dejó un comentario.

Sharon D.
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El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

WADE CEDRIC J.
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

El cliente no dejó un comentario.

Shawn P.
Clasificación:

El cliente no dejó un comentario.

Matt s. | Overall Experience |
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El cliente no dejó un comentario.

John W.
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The young lady was every helpful and experience.

Barbara C.
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El cliente no dejó un comentario.

Henry W.
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The staff were exceptionally kind and thoroughly mindful in assisting me during my visit

Jesse M.
Clasificación:

Excellent customer service

Keith B.
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El cliente no dejó un comentario.

Antoine J.
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El cliente no dejó un comentario.

Tamara B.
Clasificación:

With covid 19 being rapid, the truck was filthy. Especially the cup holder area. You can tell its NEVER been sanitized

Timmy P.
Clasificación:

Your doing fine keep up the good with.

Kenneth B.
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El cliente no dejó un comentario.

MELINDA C.
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El cliente no dejó un comentario.

Earl S.
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El cliente no dejó un comentario.

Joyce M.
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El cliente no dejó un comentario.

Stephanie T.
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El cliente no dejó un comentario.

jasmine T.
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El cliente no dejó un comentario.

Sonya T.
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El cliente no dejó un comentario.

Emmanuellawrence S.
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Give raises to all of your employees because they are wonderful!

Deidre E.
Clasificación:

El cliente no dejó un comentario.

ROMAN SAGE T.
Clasificación:

The team was amazing and got me setup for success! Every person, from hookup to drop off, was very kind and helpful. I'll be coming here for every rental in the future! Thanks guys!!

Ernest J.
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Staff was amazing and easy to deal with. They were very helpful.

Williamhoward P.
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El cliente no dejó un comentario.

KENNETH HAROLD B.
Clasificación:

Nope

Jason E.
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El cliente no dejó un comentario.

Nichele B.
Clasificación:

El cliente no dejó un comentario.

Craig S.
Clasificación:

El cliente no dejó un comentario.

Dalieshia J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mittie H.
Clasificación:

The employees was very nice and professional doing the process.

Daliesia J.
Clasificación:

I had a storage here too for two months no complains excellent customer service

Patriciamarie S.
Clasificación:

El cliente no dejó un comentario.

Sheila J.
Clasificación:

When someone is picking up the online order, make sure the truck is on the lot. I had to go inside to have them bring my truck out and it confused me so much I forgot to finish the online process. My truck was not showing as rented to me. I couldn't check it back in. I had to go back to the office the next day. To process my rental. I had no charges processed, it looked like I never used the truck. If I was not an honest person, I would have gotten away with using the truck and not paying. They need to fix this process.

Earl D.
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Everything was all 👍 good! Thank you :)

charles G.
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El cliente no dejó un comentario.

Paul Z.
Clasificación:

I rented a truck here and liked the employees and service here so much I moved my trailer rental to here. Awesome people at this location!!! Thank you for your hard work. You guys rock!!!!

MELINDA C.
Clasificación:

El cliente no dejó un comentario.

george W.
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El cliente no dejó un comentario.

allan M.
Clasificación:

El cliente no dejó un comentario.

William G.
Clasificación:

El cliente no dejó un comentario.

Shawn M.
Clasificación:

El cliente no dejó un comentario.

Jonathon S.
Clasificación:

They said I started at a mileage I didn't and they didn't explain they they woyuld charge me extra to return it at night

Tracy R.
Clasificación:

El cliente no dejó un comentario.

Vincent S.
Clasificación:

I tried to call 10 times with no answer. I was overcharged on my credit card, I authorized 15$ for trailer and charged 10 dollars more. The contract I signed was for 15$. Only had one person working the counter took over a half hour of waiting in line.

bryan Z.
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El cliente no dejó un comentario.

Tiffany R.
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El cliente no dejó un comentario.

Tiffany R.
Clasificación:

El cliente no dejó un comentario.

Kelleyfreehan S.
Clasificación:

El cliente no dejó un comentario.

KENNETHCAVON J.
Clasificación:

The day I went to pick up my cargo van I did a online check in. Once I completed all the prompts I just needed my keys. Unfortunately there was a line. The young lady was helping a woman with her bill and the young man was checking people in who were returning their trucks. After about 15min in line I go outside while my husband stays in line and the young man is no where to be found and then after waiting another 15min of still waiting and the line has grown to 7 people waiting, I go outside and he is in the storage area arranging dollies. I say hello I did a online check in can someone hand me my keys. He says no you have to wait in line. (Online check in literally states skip the line) after another 10 he comes in and starts to help. I'm the first guest he says how can I help you. I say I just need my keys. He hands them to me without another word. No sorry for the wait, no I'm sorry I didn't understand you were already in line. Nothing just hands me the keys and moves on. Why would a customer need to tell you to hop on and help your co worker. It makes no sense.

Ryan F.
Clasificación:

Even thought the system was down when we arrived, the staff was friendly and as accommodating as possible. Luckily the computer system resolved its issue and we were able to get our truck to complete our move.

Cecelia M.
Clasificación:

Well the computers went down on Sunday. It put my plans behind but things happen. The staff was very nice and treated everyone with good customer service.

Donna Z.
Clasificación:

The turn in the truck app doesn't work. I was charged extra anyway. Extra charges are ridiculous. I turned in the truck 2.5 hrs early and with more gas than I left with. $63 in extra charges = ridiculous.

Donna Z.
Clasificación:

Too many after the fact charges. Also the extra $20 fee for after hours turn in. I turned the truck in 2 hrs early and the app would not accept my location even though I was standing in the lot. I feel I should not have been charged the extra fees because your app didn't work and neither did their phones.

Montoya T.
Clasificación:

El cliente no dejó un comentario.

Lavesia B. | Overall Experience |
Clasificación:

Thank you guys for everything.I enjoyed my time with you all , you’ll be the first place I’ll use if I ever need storage again.

John M. | Overall Experience |
Clasificación:

Great facility and staff were outstanding - thanks for making a painful (moving) experience brighter!

Dalieshia J. | First Impressions |
Clasificación:

Y’all charged my card the NEXT DAY after I retired the truck in for a extra day saying that I just returned it today this morning at 6:53 am and that’s not true and now my bank account is overdraft because you charged me for something I never should have been charged for and I’m very unhappy

JOYCE J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jaylen M. | First Impressions |
Clasificación:

I reserved online for the free first month, got in store an paid for my first month, didn’t realize it until later in the day

Theresa M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

dalelah d. | Overall Experience |
Clasificación:

My things got ruined and molded from get wet. From the way the facility was built and will be filing a claim

William G. | Overall Experience |
Clasificación:

great service all around

Mary K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LASHAWN H. | Overall Experience |
Clasificación:

The staff were helpful and friendly!!

LASHAWN H. | First Impressions |
Clasificación:

Great customer service! I appreciate that they were open and they were very polite and attentive!

Cierra T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angelikayvonne F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ivory s. | Overall Experience |
Clasificación:

Love the price & the location it’s a very nice place I would tell everyone to go their

ALISHA M. | Overall Experience |
Clasificación:

Friendly service

Jacqueline M. | First Impressions |
Clasificación:

Extremely clean...friendly people...treated like family

Eboni J. | Overall Experience |
Clasificación:

Though the staff was nice I am totally disappointed with the services I received. I was also over charged for truck rental and inconvenienced with not receiving my funds back after a turnaround trip

Latonya L. | First Impressions |
Clasificación:

I was gave the run around and paid more then I was told

gabrielle e. | Overall Experience |
Clasificación:

Great price for the storage unit I had I had a great experiance and hope.to see you guys the next time I move 👍

keshia g. | First Impressions |
Clasificación:

They were very helpful friendly

joann a. | Overall Experience |
Clasificación:

I couldn’t believe that my storage room destroyed sofas had mold on it I would never ever use them again. Even though I had Insurance i’m highly disappointed, I’m still not satisfied I paid more

Shari C. | First Impressions |
Clasificación:

I had exceptional customer service. Greatly appreciated!

Yvonne P. | First Impressions |
Clasificación:

I would like to thank David Miller who goes out his way everytime I came 2this location. He’s very respectful, humble, kind , he’s truly a gentleman. He deserves more then 5⭐️s Thank You Yvonne P

Dianna W. | Overall Experience |
Clasificación:

Good job. Thanks David

Catherine J. | First Impressions |
Clasificación:

Your employees that morning were outstanding, I was very pleased and thankful for them!

Jerome G. | Overall Experience |
Clasificación:

Great place

Stephanie S. | Overall Experience |
Clasificación:

Horrible staff

Johnnie A. | Overall Experience |
Clasificación:

Friendly staff

Celestine J. | Overall Experience |
Clasificación:

I really appreciate uhaul. But I do find it unfair that when moving out cost is not adjusted to prorate days not used. When moving out before month out.

Jonathan R. | Overall Experience |
Clasificación:

Thank you

ronald j. | Reservation |
Clasificación:

David Miller provided excellent service in getting me set up.

JOHN B. | Overall Experience |
Clasificación:

Need more lighting at night, and too bad no lights inside unit

Jerome G. | Reservation |
Clasificación:

Nice and easy move thanks

April W. | Overall Experience |
Clasificación:

Only issues were that ur fees kept raising for long term rental,or should be the lowering for long term customers!

Cardi D. | Overall Experience |
Clasificación:

Sometimes the entrance gate was stuck in the open position. Only reason I would say it was not secure.

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